Melia Jardines del Teide

Spain , Tenerife
COSTA ADEJE, Urbanización Mirador del Duque, Calle Agando, S/N
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75 reviews shown

10/10

Exceptional

01 Feb 2026

Julia

The hotel was immaculately clean and staff were wonderful, our room was very spacious and comfortable with a great seaview

Leisure Friends

10/10

Exceptional

29 Jan 2026

John

Hotel was lovely, food was good and staff very friendly

10/10

Exceptional

28 Jan 2026

Carolyn

Fabulous hotel. Wonderful views. Staff were so courteous. Great selection of activities during the day. Pool big and deep enough for a proper swim. We would go back.

4/10

Poor

01 Jan 2026

Andrew

We upgraded to LEVEL but our room 101 was on the other side of the resort a long way from the LEVEL facilities and the room was very basic. The hotel claims to be 5 star but in reality it is nearer a 3 star. The AI package not worth it and very restrictive- canteen style restaurant and food. Very loud music at the lower pool from 30th December outside our room. My wife was ill for 24 hours with upset stomach. We checked out two days early and found a proper five star resort. The marketing of this resort is deceptive and not realistic. We felt cheated and deceived.

Partner

6/10

Pleasant

16 Dec 2025

Christopher

The room floor was filthy. We had it reclined while we were out and though the stickiness had gone, one hour with white socks and they were black on the bottom. The nighttime bar music on an outside terrace was crap and destroyed the peaceful atmosphere. The food at the the buffet and the bar was very mediocre. We had the worst Quiche Lorraine ever. It was more like a bad cruise ship kitchen than a five star hotel. We had a cockroach visit our room on two of the mornings (not the same one!) This hotel is probably the highest one in Adeje. Great for view, a nightmare to walk down and back to the beach and shops. My legs still hurt.

Leisure Family

6/10

Pleasant

16 Nov 2025

Gary

Expected more to honest. Limited eating options around the main pool. Towels in the bedroom not changed for 3 days, we had to ask for this at reception. Feel the hotel should be more communicative about rooms that over look a car park.. it’s not the most expensive hotel in Costa Adeje so I probably have to reconsider this. have to also consider this.

Partner

8/10

Excellent

14 Nov 2025

Peter Robert

Great location, staff good. Mosaico restaurant poor and expensive.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Karen

Fabulous and great adult activities

10/10

Exceptional

26 Sep 2025

CATHERINE

A very lovely hotel and blissfully quiet. All the staff we met were helpful and friendly and made the atmosphere very warm. We would love to stay here again.

Leisure Partner

6/10

Pleasant

28 Aug 2025

Verified traveler

Needs work, not premium

Overall, hotel was OK. The staff really make the stay. Natalia is amazing, remembering guest names etc. Rooms need attention. TV in the room didn’t work consistently and was at a strange angle. The level check in, needs to be staffed properly or just let guests check in on floor 5. If I’m paying for a premium package, I am not hanging around for 30 minutes.

Partner

10/10

Exceptional

24 Aug 2025

Geert

Great

Leisure Family

10/10

Exceptional

24 Jul 2025

Glen Tod

Wonderful hotel, stunning pool, reasonable gym, great buffet breakfast, good range of entertainment every evening. Easy and free parking if you’ve hired a car. Stunning views of the coast from rooms and from the very nice bar. Lovely rooms with decent king size bed and nice bathroom/decent shower. A good 25 min walk to main restaurants and bars (we got a taxi for €5 each way which took 5 mins). Nearby about a 5 min walk, there is a great Indian restaurant that we ate at, there is a Thai and Italian restaurant and a little shopping mall which is modern and a good range of shops and a supermarket. Recommended.

Leisure Family

2/10

Poor

11 Jul 2025

Ginette

Our flight out was cancelled and we couldn't get another for three days so had to cancel our trip. Hotel would not make any concession and refused to refund even a small part of the amount paid for 7 days half board.

8/10

Excellent

26 Jun 2025

BETHEL

I enjoyed my stay and I will recommend you to friends and family.

10/10

Exceptional

10 Jun 2025

christopher

Excellent room's very clean .staff was amazing. Especially Leila, Helena,Patricia,Patrick,Giovanni,Ari
Made us feel so welcome. We would definitely come back and recommend this hotel to our friends and family

Leisure Family

10/10

Exceptional

04 Jun 2025

Garry John

Great holiday

Leisure Partner

8/10

Excellent

01 Jun 2025

Sian

Lovely clean hotel. Great rooms .
Lots of steps in hotel and hilly outside of hotel

Leisure Partner

8/10

Excellent

31 May 2025

Julia Lisa

Lovely room, staff great , and evening entertainment enjoyable. However , still water only provided upon arrival, disappointing considering 5* hotel. Long walk/taxi/shuttle to beach.

Leisure Friends

10/10

Exceptional

30 May 2025

Jacqueline

Beautiful hotel. Pools are too. Staff can’t do enough to make your stay perfect

Leisure Partner

10/10

Exceptional

23 May 2025

Jonathan

I had a wonderful stay. I would like to give special recognition to Leila, who was exceptionally kind, professional, and showed a genuine interest in ensuring my experience was enjoyable.

10/10

Exceptional

22 May 2025

Andrew David

The hotel is beautiful, and the rooms are spacious and kept clean. Breakfast in the restaurant was really good with a great selection. The pool is nice but the sun loungers can get bit busy. The hotel is a bit of a walk from the beach and it’s uphill all the way back. Make sure to ask about the bottom entrance to save your legs!

Leisure Self

10/10

Exceptional

19 May 2025

Robert

Beautiful surroundings. Great evening entertainment. Excellent staff. Meals excellent. Definitely return to this hotel.

All inclusive.

Leisure Self

10/10

Exceptional

08 May 2025

Jayas

What a wonderful hotel. Recommend it 👍

Leisure Family

10/10

Exceptional

01 May 2025

Elsa

This was our first stay at a Melia Hotel, and we booked a junior suite at 'The Level'. The service was excellent, so friendly and accommodating, nothing was too much. The benefits of the Level such as the exclusive pool, lobby, breakfast restaurant, drinks and snacks was definitely worth the upgrade.
I'll certainly look for this brand again.

Leisure Partner

6/10

Pleasant

11 Apr 2025

Alyson

I liked the reception area and the first impression. The staff generally were very nice and attentive. A couple of staff members could have been more helpful. We resented being ‘told off’ by staff members for sitting in the weong place around the Level pool, for removing the Level refreshments out of the Level area when we were told by reception staff that we could take plastic cups from the pool area and go get a drink from the Level to take back with us. The rules were inonsistent and made no sense some of the time as its all the same hotel so why make it difficult for guests! The refreshments at the Level snacks buffet were not replenished quickly enough and when the milk ran out and I asked for it to be refilled, the member of staff who was restocking the fridge of cold drinks, told me she would finish stocking the fridge and then would get the milk. So she left me standing for quite some time and expected me to wait until she finished. This was not good customer relations. It would have taken her no time to just go grab some milk and then continue with fridge!!!

Leisure Friends

8/10

Excellent

03 Mar 2025

Christopher

Had a lovely 7 nights here end of Feb, and very much appreciated the adults-only affair here. Having been converted from a family friendly place, you have the two huge pools, one exclusively for folks that book a Level room (think VIP within the hotel). Turns out at least the Level one is also heated - didn't spot that until we got there!

The room's were spacious and spotless, and always topped up as needed. The restaurants were all very nice The food was pretty good (buffet was top notch every night for variety/choice), however the service a bit hit and miss.

And ultimately, it's the service that is this place's undoing - even taking into account the slower and more relaxed vibe you get in Spanish countries. When we checked in at the Level's own reception area after an excellent greeting, we were told about the service by the pool, and how everything will be done to look after you. Some days in the restaurants the service was good - repeated top ups of the all inclusive drinks, plates cleared away. A few of the staff were amazing. Mostly though, you'd get your first drink, and never see service again. Often plates wouldnt' be cleared from your table before you left, even if you sat and slowly finished off drinks. The Level lounge was forever with one or two tables stacked with all the empty plates/glasses that everyone had moved themselves.

It's such a lovely resort, but the service REALLY needs to step up significantly and consistently.

Leisure Partner

8/10

Excellent

03 Mar 2025

Tom

First time in Tenerife . Adeje was perfect for R&R but not much else …which I didn’t mind in this case

Partner

6/10

Pleasant

21 Feb 2025

Susan Heather

Looking bit tired now - public areas good and staff so friendly - breakfast not a 5star spread :(
Room disappointing as so noisy and bed really uncomfortable.

Leisure Self

8/10

Excellent

29 Jan 2025

More like a 2 star hotel….

Where to begin. Nice to have a glass of bubbly on arrival. Once we got to our room we had two single beds pushed togeather- it took housekeeping a long time to rectify this and we had to call reception to chase it.
Ordering room service is farcical, staff didn’t speak any English and kept telling us to call reception, who then told us to call room service. Choice of food is very limited and not really suitable for vegetarians. The tray, plates and cutlery were not collected after we finished the meal which was not great.
The room itself was very basic and stank of bleach on arrival. It became obvious it was not properly clean as there were hairs everywhere and the floors were filthy (the slippers provided were black underneath by the end of our 4 night stay). Bathroom needs updating and water doesn’t drain and leaks all over the floor. No door on toilet. The safe did not work and the fridge was useless.
The cleaners here were very rude. The person cleaning our room seemed very annoyed that we asked for it to be cleaned rather than just giving us towels. She swore in Spanish and told us she was working very hard, as if she was expecting a tip. She also left her dirty cleaning cloth in our room.
If you want peace and quiet do not stay here. Our room had no soundproofing and all we could hear were the people next door and upstairs. Noise from the bar went on till late.
When we checked out we were not asked how our stay was and it was very impersonal.

Partner

4/10

Poor

28 Jan 2025

Paul

All in all no value for money

For the money we paid which was 4k gbp, it ended up being a below average bed and breakfast. The food was like canteen food in the buffet, the service of the bar staff was poor and slightly rude, for instance the slow particular arrangement of the glasses while a que of guests were waiting for a drink. We stayed on The Level, which was supposedly a more personal service like poolside service and drink service to your patio, we got offered one drink away from the bar in ten days. House keeping was very hit and miss, maybe twice properly in ten days, the towels were very threadbare. The Level breakfast which was all we had included for what we paid had a la carte meals unavailable due to a lack of cream cheese. The meals we did pay for were average if that, we ate off most nights. All in all no value for the money.

Partner

10/10

Exceptional

26 Jan 2025

Richard

Lovely staff

10/10

Exceptional

30 Dec 2024

adam

property has a fantastic View and is close to one of the best beaches on the island
we stayed in a suite room 813 one of the best views on the property and maybe the entire Island

Leisure Partner

8/10

Excellent

26 Dec 2024

Keisha

Had an amazing, relaxing and peaceful vacation at the property. Staff was amazing and professional at all times!

Leisure Self

10/10

Exceptional

26 Dec 2024

John

A really nice hotel.

Lovely staff, beautiful views and chilled atmosphere.

Business

2/10

Poor

21 Dec 2024

Heinrich

We are having a family medical emergency, my mother in law was hospitalized and were told she probably have days left. This hotel was not willing to cancel or even give travel credit, we lost everything that we had paid

Leisure Partner

10/10

Exceptional

15 Dec 2024

Malgorzata

Great resort

Leisure Self

10/10

Exceptional

14 Dec 2024

David

Excellent hotel, staff, location 👌

Leisure

10/10

Exceptional

14 Dec 2024

Christopher

Great hotel

Beautiful hotel with excellent service. From check in to check out the staff were friendly and attentive. Hotel is spotlessly clean. Worth upgrading to The Level if you can. Would recommend and would stay again

Friends_and_family Family

8/10

Excellent

27 Nov 2024

Theresa

4 night winter break for friends

This was a 4 night stay 3 adult females celebrating a 60th birthday. Overalll the stay was excellent only a few minor details did not equal the 5 star status. The staff were excellent. The food was good but in the restaurant no dishes were cleared as tables were vacated which was a little disappointing to be taken to a table surrounded by tables of dirty dishes and glasses for the whole of the meal. We opted for a more expensive package and were on the LEVEL tier which afforded a great snack and alcohol package. 3 of us shared effectively a suite with one king size and one pill down bed but all the provisions were for two- two glasses two cups two bath towels- we pointed it out on first day but every. Day was the same- I k ow it seems minor but it has a 5 star rating and it just wasn’t arttention to detail. Some other minor things- the level has its own pool area which is lovely but within that area there is a little part mapped out where you have to pay a further 10 euro per person per day for a bed in that area which is ridiculous. There is a lovely supply of loner lemon flavoured water but it wasn’t topped up - as I said minor but just a bit off putting. It was a lovely holiday venue though

Friends_and_family Friends

10/10

Exceptional

08 Nov 2024

Jane

Wonderful stay at the Meliá

It is a lovely hotel with great facilities for adults. The check-in was very good and lovely helpful staff. Our junior suite was a great size with a balcony overlooking the pool. We were staying half board and the food especially at breakfast was excellent. There was the opportunity to sit outside on the terrace which was very nice indeed as the views were amazing. The pool area was lovely and we managed to get sun loungers each morning. Overall we had a lovely stay and would definitely return or visit another Meliá hotel.

Partner

10/10

Exceptional

04 Nov 2024

Jason

Fantastic staff, beautiful scenery and grounds, aqua activities were excellent, pool was v clean and clear.
Room was spacious and very comfortable.
Couldn’t fault this hotel. Amazing rating from me.

Leisure Self

10/10

Exceptional

25 Oct 2024

Gary

Lovely stay and great service

Leisure Family

10/10

Exceptional

21 Oct 2024

Ariadne Aurora

Wonderful! Would def stay again, upgrade to The Level if you can, but still nice without

Leisure Friends

10/10

Exceptional

20 Oct 2024

Lucas Santiago

Everything was fine

Leisure Partner

10/10

Exceptional

23 Sep 2024

Heidi

The hotel has a very luxurious feel to it, set over multiple levels with lots of greenery and views out to the sea. The staff are all friendly and helpful and can't do enough to make your stay as good as possible. The hotel is well located with a short walk to restaurants and shops, although it is located on a hill so it is a little challenging to walk back to after a visit to the shops! Overall, a great stay and would happily return!

Leisure Family

8/10

Excellent

19 Sep 2024

Verified traveler

Great view, rest just average

My first impression was a rude front desk person at check-in - don't they know this is what guests walk away with? She was asking for registration/reservation number from Hotels.com, something I have never encountered in all the years of using this site. Passport apparently was not enough, I had to download the email from Hotels.com and email it, and when my partner asked for the Wifi so he could look if he had what she wanted, she snapped for him to wait. Also, I don't know if rooms are assigned at check-in, but she gave us a room that was right next to the loading dock, so every day we were woken extra early from truck delivery noises, and the room faced onto the pool for privileged members that we could not use. The cleaner they used in the bathroom smelled just awful, and there is no vent in the bathroom to air out. Room was spacious but old. The view from the hotel is wonderful, since it sits at higher elevation and you overlook the city and water, but for the pretty high price we paid for the room, there were tons of other much nicer hotels in the area that looked newer. Save your money and go elsewhere. The one nice thing they did was leave a bottle of Brut in our room since I was celebrating my birthday, but too little too late.

Partner

10/10

Exceptional

07 Sep 2024

David

Lovely hotel, with great view over Tenerife (if you get a room with a view). Staff are excellent, food is good.
Only negative really is it's on a hill. 10 minute walk downhill is on. But our obviously takes longer coming back the other way - especially after a day of walking etc. Other than that this place is lovely.

Leisure Self

6/10

Pleasant

06 Sep 2024

gagandeep

Property is very old and rooms are not modern. Service is very poor especially at the reception and house keeping. Everyday you get same food range. Very limited with vegetarian options. A lot of room for improvement

10/10

Exceptional

26 Aug 2024

Samira

The facility is amazing, the hotel is beautiful

Leisure Friends

10/10

Exceptional

21 Aug 2024

Kate Elizabeth

The staff are fabulous. All very friendly and can’t do enough to help you. Staying All Inclusive was fantastic value, the mini bar in the room was restocked daily for free- fabulous service. The food was excellent and the choice available was too! Highly recommend.

Leisure Partner

8/10

Excellent

16 Aug 2024

David

My wife and I recently had the pleasure of staying at Meliá Jardines del Teide from August 3rd to August 10th, 2024. While we found many aspects of our stay enjoyable, particularly the high quality of the resort’s services, food, and general ambiance, we encountered several issues that significantly impacted our holiday experience. I am writing to bring these to your attention and to seek appropriate compensation for the inconveniences we faced.
On August 5th, 2024, we were disappointed to find that the main swimming pool was empty and unavailable for use. As guests who chose your resort partly because of its advertised pool facilities, this was quite upsetting. Although a bus service was provided to transport guests to the nearby beach, the bus arrived late, and by the time we got to the beach, it was already crowded. Additionally, we had to pay out of pocket for the beach umbrella and chairs, with no compensation or reimbursement offered by the resort. The inconvenience of not being able to use the main pool was further compounded by the fact that access to the other swimming pool at the resort was not granted either.
Moreover, we were surprised to find that there was no standard bus service running between the resort and the hotel. Considering the location and size of the resort, we believe that a shuttle service should be standard for all guests, particularly when facilities like the pool are unexpectedly unavailable. The absence of such a service made transportation unne

Leisure Partner

8/10

Excellent

26 Jul 2024

ATHANASIOS

Staff were excellent, facilities were great , location of hotel though making it difficult to walk the area due to steep roads.

Leisure Partner

10/10

Exceptional

14 Jul 2024

José Luis

Beautiful landscaping, pools, terraces.

Business_and_leisure Partner

10/10

Exceptional

14 Jul 2024

James

The food was amazing!

Leisure Partner

10/10

Exceptional

29 Jun 2024

Stephen John

Excellent hotel with friendly staff and good food. Elevated location giving wide ranging views. Quiet location away from the front which suited us.

Leisure Family

10/10

Exceptional

10 Jun 2024

Elizabeth Margaret

Great hotel, walking distance to beach and restaurants but not too close so it's very quiet.
Staff all very friendly and helpful.
Level experience was great, with snacks and drinks available all day and a more quiet swimming pool area

Leisure Partner

10/10

Exceptional

07 Jun 2024

William

We spent 11 Fantastic nights at the hotel, cant recommend enough.

10/10

Exceptional

02 Jun 2024

Katie

Excellent Stay

Lovely holiday at Melia. The staff were great and everything was to a very high standard.

Friends_and_family Friends

10/10

Exceptional

31 May 2024

Chun Chung Kelton

Amazing breakfast. Modern. Top notch customer services. Clean.

Nice resturant choices. Good value.

5/5

Leisure Family

10/10

Exceptional

17 May 2024

Steve

Amazing views , amazing breakfast but alcoholic beverages were very expensive if you were not all inclusive

Leisure Partner

10/10

Exceptional

07 May 2024

Nkechi

Had a lovely time with fantastic staff!

Leisure Self

10/10

Exceptional

06 May 2024

Bryan Robert

A great place to stay with great views across the towns on the coast. Staff were always helpful and welcoming. I would stay there again in the blink of an eye !

Leisure Friends

10/10

Exceptional

04 May 2024

Lee Robert

Loved the whole experience of staying at this hotel. Upgrading to the level, is definitely worth the extra, the staff in this area are fantastic and so professional.
The only down side of the stay was the evening meals, which in our opinion was poor, so would do bed and breakfast next time. Aside from this, a great stay.

Leisure Partner

10/10

Exceptional

11 Apr 2024

Trudy Joanna

A wonderful relaxing stay

Leisure Partner

10/10

Exceptional

31 Mar 2024

AMY L

Beautiful hotel

First time staying at this beautiful hotel. The gardens, pool area, restaurants were exceptional. The staff were extremely friendly and helpful. Already booked for next Easter.

Partner

8/10

Excellent

26 Mar 2024

Grako

Hotel was good, we had some noise in our room cause we were under the buffet restauran but nothing crazy.

Food at buffet specially breakfast can be boring, they have other restaurants in property but also the beach and other venues are within short walk distance.

We went for lunch in the restaurant near the pool at the bottom level, food was good unfortunately I catch a food poison all evening and night, will be good to improve the cleanness and supervision of the restaurants, aswell many \"clean\" plates at buffet area were not so clean. You have the piles of plates to grab under the food areas but they were no clean all the time, besides that property is quiet and pretty

Leisure Partner

10/10

Exceptional

09 Mar 2024

Julie M

Loved the view from the hotel and the location. Room was lovely and very comfortable bed and pillows. Food was good especially options at breakfast. A really lovely hotel and friendly helpful staff. We would definitely return

Leisure Partner

10/10

Exceptional

07 Mar 2024

Julia

A fantastic 5 star hotel . Location great . Service & food excellent

Partner

10/10

Exceptional

05 Feb 2024

Haneen

Beautiful hotel with lots of amenities. Lovely staff and clean rooms.

Leisure

10/10

Exceptional

02 Feb 2024

Gary

We stayed here 20 Years ago and came back for our 20th Wedding Anniversary. The staff are all brilliant from the reception to the waiters, nothing is too much trouble and all are very friendly. The rooms are spotless and cleaned everyday, the grounds are prestine and the pool area clean and tidy. Food excellent we stayed B & B breakfast lots of choice and all hot food was hot.

Leisure Partner

10/10

Exceptional

15 Jan 2024

Opeyemi

Would not mind staying in this hotel again. Nothing to complain about.

Leisure Partner

10/10

Exceptional

18 Dec 2023

Andrew

Great hotel with friendly staff in a nice quiet area of Adeje and with in walking distance to area’s required

Leisure Friends

10/10

Exceptional

13 Dec 2023

Steven

Lovely hotel providing a relaxing stay with very good facilities and within a short walk to the beach

Leisure Partner

6/10

Pleasant

23 Nov 2023

Keith

Yes its refurbished but still needs more attention

Overal we had a nice time and this hotel does not need to do much to sort itself out. I attach photos which relates to two points. Extra towels needed just to soak up a water leak from the shower. Everytime we showered it leaked out of the base

Other photo relates to the furniture which was the maindesk unit within the room. You can see rather than renewing it upon the refurb it has been botched up and touched in with paint (badly) . We also had curtains which would not close and he had maintenance out for all of this

We also paid extra for the premium LEVEL service. One of the benefits here is complimentary snacks/nibbles/ wine/sparkling fizz. Unfortunately the quality of this was just poor, constantly asking for more glasses. To be fair the staff were rushed off their feet so I dont blame them it can only be the management not staffing it correctly. I would prefer reduced timings for snacks but better and fresher snacks being delivered. 5pm -6pm they enhance the drink selection to include items such as Gin. That then drives a behaviour of many people scrambling for the enhanced items which then very quickly runs out and then you are waiting for glasses or wine to come out. One day I had to wait 10 mins for ice. Small things as my title suggests and easily fixed. LEVEL breakfast was poor. The LEVEL also requires you to wear one of these wrist bands which I do not like.

Entertainment was good. I did discuss all of this and I believe much is acknoledged so we will see...

Partner

6/10

Pleasant

12 Nov 2023

Sami

The Level lounge is nice and enough space. First four days the so called Tapas was really poor, but it improved then. I guess other guests complained about it.
Service is definitely not a five star experiment and rooms are a bit outdated.

Business_and_leisure Partner