Name: Best Jacaranda
Address: Avenida Bruselas 4, 4, Costa Adeje, 38670, ES

8/10

Excellent

29 Jun 2026

Ian

Great location with easy walk to beach,shops,harbour and lots of food and drink options close by. Staff are all very friendly,restaurant food Is good with wide choice. Some of decor is looking tired and broken floor tiles in various areas and damage to vicinity of pool areas on 5th floor.

Self

10/10

Exceptional

22 Jun 2026

James

Lovely hotel, lots of places to sunbathe. Lovely pools. Nice staff. Restaurant was lovely we were half board and every night there would be a different cuisine

Partner

6/10

Pleasant

14 May 2026

Cecilia

We were put in a room which was extremely far from the elevator and very difficult to find. A very difficult situation por people with mobility issues.

Partner

8/10

Excellent

08 May 2026

James

The hotel is excellently located for public transport or taxis. Comfortable room with good bed. A huge hotel with a bit of walking in corridors. Good food. Plenty UK tv channels if that’s what you come abroad on holiday for. Rooms cleaned daily with plenty fresh towels.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Viktorija

Its good hotell.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Louise

Room spotless,cleaned daily
Excellent staff always friendly and welcoming
Excellent entertainment for the kids all day and night.
11/14 boys allready want to go bk

Partner

8/10

Excellent

29 Mar 2026

Eleanor

Good area close to beach

Friends

8/10

Excellent

28 Mar 2026

Louis

Really good

Friends

10/10

Exceptional

23 Mar 2026

Roop

Found hotel best amazing. Great facilities. Fantastic food. Great staff.

Partner

6/10

Pleasant

22 Mar 2026

ian

Average

8/10

Excellent

13 Mar 2026

Alicia

Was clean. Nice staff. A little dated but still overall great value

Partner

8/10

Excellent

25 Feb 2026

Kevin

Enjoyed my stay, but it seems ludicrous that to get to my room with luggage i had to get the lift from reception (3rd floor) up to 4th floor then walk halfway around the hotel to another lift to go down to the 2nd floor ( where my room is)

Self

8/10

Excellent

15 Feb 2026

Dijana

Clean and spacious room, big beds, wide variety of food in the restaurant, friendly staff

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Belma

This was our first time in Tenerife and our first stay at the Best Jacaranda Hotel, and it exceeded our expectations. From the moment we arrived, every member of the staff, from the reception desk to housekeeping, was kind, professional, and genuinely helpful. The front desk team answered all our questions with patience and warmth.
Special thanks to Ana at reception for her cheerful attitude, excellent support, and great advice, which truly made a difference in our stay. We also greatly appreciated Caterina, who organized our excursions and recommended wonderful places to dine; her suggestions were spot on. Overall, we had a fantastic vacation and are already planning to return next year for a longer stay at this same hotel. Highly recommended!

Leisure Partner

10/10

Exceptional

23 Nov 2025

Graham

Clean room and facilities, stayed here a few times, consistently good

Partner

6/10

Pleasant

17 Nov 2025

Michael

Everything was clean and tidy, but dated and tired. The toilet and bath constantly gurgled

Leisure Partner

6/10

Pleasant

05 Nov 2025

Michelle Acopio

It’s an old hotel but clean. Need their second lift fixing to shorten waiting times in the lobby.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Geoffrey

The air conditioning was of a good standard and kept the room cool. Anll staff were polite and ga ve a good customer experience.

Leisure Self

8/10

Excellent

28 Sep 2025

David

Nice hotel in good location - only ten minute walk to the beach. Lots of shops and restaurants in the vicinity.
The pool areas and activities for kids are excellent.
Restaurant has good quality options at breakfast and dinner (I never tried lunch).
My room was spacious and clean - if a little dated.

Air con was decent, water pressure was good. Decent selection of TV channels in various languages.

Staff all friendly and helpful.

Leisure Self

6/10

Pleasant

30 Aug 2025

Kylie

Definitely not a 4 star hotel (3 at best!) Staff were all lovely and the hotel is very large but rooms and facilities are dated. Lots of broken tiles etc around the pools. Pool areas not cleaned very well at all. Sun beds and parasols broken. Plenty of food but average for all inclusive. Dirty lifts, broken buttons and a bit of a nightmare to navigate with young children in prams if you were on the top floor like us. Not somewhere we would return.

Leisure Family

8/10

Excellent

30 Jul 2025

jonathan

The restaurant had a vast choice of food with varying themes across the week. The pool bar also had a small selection of food that was ideal for children or a snack.
The beds were comfortable and made/changed daily. The pool areas were clean with enough available sunbeds for all.
The hotel could do with a coat of fresh paint and the fact we couldn't get late check out was annoying but we would still goe back.

Leisure Family

8/10

Excellent

25 Jul 2025

Jaja

Love the all inclusive option and the activities offered. Many diff pools to choose from. It ddnt feel crowded. Staff is amazing and service is fantastic.

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Hannah

Lovely hotel

6/10

Pleasant

16 Apr 2025

Seval

It was very nice and convenient. We did not like the food option that much.

Leisure Partner

2/10

Poor

04 Apr 2025

Cameron

Rooms were poorly cleaned, my sink had the same hair and bit of toothpaste of the whole stay.

The whole hotel looks like it’s falling a part and staff are rude and most don’t know English so just ignore you

Family_with_children

10/10

Exceptional

26 Mar 2025

Graham

GREAT PLACE

STAYED HERE A FEW TIMES NOW GREAT AS ALWAYS

Partner

10/10

Exceptional

22 Mar 2025

Justine

Hotel was lovely and big. (To big for my liking) hotel room ok extra charge per day for tea and coffee etc.
Local.to the shops and restaurants.
Would i stay there again. No

Leisure Partner

6/10

Pleasant

17 Mar 2025

Dawn

Decent hotel but for a 4star you don’t expect to pay extra for pillows if you need more or blankets. Good for families as facilities were good but for a couple in their 60’s thought the hotel was expensive. Habe recommended to friends who have children but not older couples

Partner

8/10

Excellent

15 Feb 2025

Elaine

Good Valuevfor Money
Food Was Good & Lots of Variation..
Very Helpful Staff..
Hotel Dated but Value for Money Overall... You Get What you Pay For

Leisure Partner

8/10

Excellent

15 Feb 2025

Nicola

Lovely hotel. Staff amazing and always polite and friendly Good food

Leisure Family

8/10

Excellent

14 Feb 2025

Elaine

Great Value for Money
Staff Excellent Good Choice of Food & Plenty Of it
Al inI all Great Value
Hotel A Bit Dated
Found Nice Quiet Area on Adults only 5th Floor
But Children Still up there in Adults Area.
SOO should Re-Appraise that with it
Saying Adults Only
Good Varied Entertainment but too many Children Running around.for us
But. You get what you pay for..
Soo All in All A Nice 3 Day Break for
Our Wedding Anniversary & Valentines Day.
Thank You For The Bubbly Sent for our Anniversary & Chocs for Valentines Day..
A Nice Touch
As i Said Before

Leisure Partner

10/10

Exceptional

08 Dec 2024

Graham

GREAT

3rd STAY VERY GOOD, AS BEFORE

Partner

4/10

Poor

30 Nov 2024

Mark Bohdan

My stay at Jaccaranda was some what disappointing . The cleanliness was not good, pool area is unsafe - very slippy, food was varied but Luke warm if not cold most of the time. Staff very friendly. The noisy was unbearable every night. People jumping in pools at midnight then shouting, parties and music very loud from rooms. Would not stay here again!

Leisure Friends

4/10

Poor

22 Aug 2024

Baljit

The customer service was very poor

Leisure Family_with_children

10/10

Exceptional

10 Aug 2024

Emma

Everything was just so good

Friends_and_family Family

8/10

Excellent

29 Jun 2024

Shaun

hotel

Great location, rooms cleaned everyday, food was ok.

Partner

8/10

Excellent

21 May 2024

terrence

Nice hotel good service

4/10

Poor

27 Apr 2024

Dean

Dated and no name brand alcohol all inclusive.

Rooms are tired and dated.
All inclusive does not include name brand alcoholic drinks or cocktails.
Half of the machines in the childrens arcade were out of order.
Table tennis equipment was faulty.
A man using a hotel key card entered my room when only my 15 year old daughter was in the room claiming that he was meant to be staying in the room, yet he had no luggage, questioned my daughter about if she was staying alone in the room. When i reported it to reception and insisted on moving rooms it took them 3 hours to change my room. Even though i pointed out that the room next door was available. Hallways are very noisy, people drinking by the pool well after midnight were very noisy, no hotel staff monitoring the situation and asking them to move on as they arent supposed to be there drinking after the bar closes at 18:30.
People from neighbouring rooms on their balconies shouting and playing music at 1:30 in the morning, I contacted reception to ask them to do something about it, the following morning a noise complaint notice addressed to my room was slipped under my door instead of the room creating the noise.
5 of our group of 12 got food posioning. The pharmacy I went to across the road told me that i was one of many people that had come in for sickness and diarrhea medication over the last 2 days. On site photographers take a lot of time with you, when you come to purchase photos they are ridiculously expensive. €57 for 7 photos on a usb stick.

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Denis

super value for money

super clean and great value for money, not too busy and nice heated pool. best spot was the bar and mini-pool on the top. Food similar each day, but good and does not taste the same (often in all incl I found they used the same oil or something). Great Paella and sea food, great crisp pizza. beer delicious, all incl cocktails out of a machine and too sweet (did not like at all). Unfortunately no views onto the sea from anywhere in the hotel.

Friends_and_family Family

8/10

Excellent

18 Apr 2024

Andrea

Bathroom not clean around pool area not clean bedrooms floor not clean towels like bath mats

Leisure Partner

10/10

Exceptional

05 Mar 2024

Agnieszka

Massive hotel with several pools. One was heated and most popular. Great facilities including gym and archade with games for kids.
I had a very large room, looked more like an apartment (minus the kitchen). The only let down was the food. A bit hit and miss.

Leisure Family

10/10

Exceptional

08 Feb 2024

Audrey

This hotel is fabulous. Great facilities with lots of pools on 2 levels to suit everyone. Dining room is large but even though it is busy, it was well run & organised. It was always immaculately clean with quality food & plentiful & well presented.
Staff were polite & although there were always visible, they kept a low profile & didn’t spoil people's holiday with 'silly rules'.

Great location with a 5 minute walk to the beach & shops & bars nearby
There was nothing I didn't like about this hotel although some days the room towel were a bit thin & smaller when changed but this wouldn't stop me returning in the future

Leisure Friends

8/10

Excellent

06 Feb 2024

Deborah

Really enjoyed my stay until the last day when the cleaner started banging on the door at 9am when check out wasn't until 12 so that spoilt and enjoyable stay as she wasn't having it telling me I had to leave

Leisure

8/10

Excellent

28 Jan 2024

a

good - could easily be better!

overall we enjoyed a lovely relaxing 2 weeks here.

It's a very large complex that is well apportioned so you never fell too crowded. There's plenty of space for everyone and no part gets too noisy or crowded.
Food selection is broad and there's something for everyone at all meals, but I would say that at times the quality, presentation, and temperature of dishes could be improved upon with a little more effort.
We opted for an All-inclusive package and the most disappointing part was the quality of the drinks - the wine on offer is awful (and as the cost of upgrades to reasonable standard offerings is not expensive, I don't understand why it's not given to All-inclusive as a step-up offering relative to other packages? Cocktails and some other drinks on the package were also really poor quality (who expects machine dispensed sugary cocktails on an All-inclusive package?).

All the staff throughout are wonderful, lovely, caring and friendly people - well done all!

Rooms are spacious enough - walls between rooms are only stud partition so you'll hear everything next door! We had quiet neighbours on this visit., so not an issue

It's a good location for those that enjoy walking the sea front promenade, or the shopping malls, etc.

All-in-all really good, but I wouldn't pay the extra for All-inclusive again.

Partner

6/10

Pleasant

24 Jan 2024

Michael

Great hotel…. Very poor food

The hotel itself is very well situated and very clean…fortunately we only book for breakfast!!!! On our arrival it was late in the evening so we decided to eat our main meal in the restaurant!!!! Being a 30 year professional chef I can only class all of the food as poor!!!!

Friends_and_family Family

6/10

Pleasant

15 Jan 2024

Jordan

Don’t think this hotel should be a 4 star?

This hotel is in a great location! Not sure what makes it have the high star rating of a 4 though. I tend to book hotels based on there star rating and not the price as it usually gives you a good indication of what sort of hotel you will be staying at. The rooms seem very outdated and certain parts of the hotel also seem a little run down. It does have real potential to be a great hotel though. I just think I had an idea of what a 4 star hotel was… but this wasn’t that. (In my opinion) I usually stay at the Princess Hotel just down the road but it was fully booked when I booked my trip at short notice, that hotel is also a 4 star but completely different in standard. The one thing I will say though, the staff were so friendly and lovely!

Partner

10/10

Exceptional

04 Dec 2023

James

Well situated close to shops and beach, hotel has plenty of options for food and drink. House cocktails are very watery and not mixed very well, but you can have premium cocktails for about €3 extra if all inclusive which was a little disappointing, the pool and table tennis was also expensive. Food was great, and staff were amazing. Definitely recommend this hotel.

Leisure Family

8/10

Excellent

01 Dec 2023

Katherine

A lovely holiday was had

Considering the size of this hotel, it seems to work seamlessly. We didn’t eat there.

Every cheery, helpful staff.

Partner

8/10

Excellent

19 Nov 2023

ROBERT

Great hotel. Clean, efficient and excellent location.
Staff were friendly and helpful. Only issue was ver thin walls between the room

Leisure Friends

4/10

Poor

18 Nov 2023

Andrea

This hotel is definitely not 4 star it would be an acceptable 3* on arrival the toilet was coated in pubic hair, it was dealt with but extremely unpleasant have photos but not able to submit. The hotel is tires mirrors cracked mould in bathrooms

Leisure Partner

6/10

Pleasant

02 Nov 2023

Simon

Outdated

Hotel is in dire need of renovation, we had to switch one room due to bugs (tiny spiders) in the room. However, apart from that it seemed clean, and the staff was very polite and accomodating in resolving the room issue. Food was OK. So overall not that bad, but would probably not return...

Friends_and_family Family

10/10

Exceptional

10 Oct 2023

keith

Excellent location
Plenty of restaurants & pubs.
Live entertainment very good solo artist
Weather excelkent 32° - 35° for October

Leisure Self

4/10

Poor

23 Sep 2023

Jonathan

I’ve stayed at this property a lot over the years since 2001 and the food has always been great with lots of choice. Unfortunately this time around the food was extremely poor. I am not a fussy eater but I struggled to find anything to eat and I’m genuinely shocked at how poor the food was.
The staff on reception came across as rude and abrupt and the rooms were quite small and uncomfortable.
On a positive note, the pool areas and grounds are really nice.
I will never stay at this hotel again.

Leisure Family

8/10

Excellent

02 Jul 2023

David

Good quality hotel, walkable distance to beach, bars and restaurants. Supermarkets and shop within a couple of minutes walk.
Costa Adeje is beautiful and worth visiting.
Only issues with hotel were (1) check in - the lady took my details but then didn’t tell me which room, where it was or give me my key - I had to ask her twice.
(2) the room I was in was next to a mechanical / maintenance room - the noise from which made it really difficult to sleep at night
(3) the room was next to main road and veranda opened up onto this rather than pool side. Meant it wasn’t worth using / sitting outside on an evening / night.

Overall though the hotel was decent and clean with friendly staff.

Leisure Self

8/10

Excellent

08 Jun 2023

Roberto

Very big hotel with good facilities and services, in a convenient location and with excellent food.
Very - too - busy in the swimming pool area.
Good customer service. Average animation team.

Leisure Self

10/10

Exceptional

24 Apr 2023

Paul

Plenty of space to chill out. Size of the complex is excellent. Loved my stay.

Leisure Self

8/10

Excellent

03 Apr 2023

Angela

Reasonable hotel for the price

Pool area steps where children use needs a good clean. Toilets are not cleaned as much as they should be. English breakfast very disappointing. No English bacon or sausages. Food on an evening varied and extensive. Restaurant very busy. A good location and a reasonable price. At the end of the day you pay for what you get.

Partner

10/10

Exceptional

29 Mar 2023

Michael

A pleasant surprise

Leisure Family_with_children

10/10

Exceptional

18 Mar 2023

Alexandru-Cristian

Nice hotel for at reasonable price. Good location

Leisure Family_with_children

10/10

Exceptional

14 Mar 2023

Julie

Fabulous complex breakfast was fantastic as was everything else will be back

Leisure Partner

10/10

Exceptional

03 Mar 2023

Theo

New favourite place to stay! Rebooked already!

Another fantastic stay at the Jacaranda! Room was clean and a very decent size. Staff all super friendly and accomodated to all special requests.

- massive shout out to the activity staff, mainly the two men that held the football and beach volleyball. They were so friendly and funny. Definitely made our experience so much better.

- The heated pool was lovely as in the winter months it means you can still enjoy a swim. Only pointer would be that they could do with heating one of the top pools to, to spread people out at bit as sunbed hogging is an issue and the sun seems to hit the upper deck better later in the day.

- Pool tables could use an update as ques and table cloth very old and tatty. Wish it was €1 not 2 but can't be too fussy. We just play a lot so ended up spending a fair bit on this.

Had a fantastic time and will be returning again in September! Great location with lots around and beach only 5/10 mins walk. My new favourite place to stay!

Partner

10/10

Exceptional

15 Jan 2023

Carol

Well organised hotel with friendly staff. Great facilities and great variety of food. Very handy to shops, beaches, nightlife and walks. We thoroughly enjoyed our stay there.

Leisure Partner

8/10

Excellent

10 Jan 2023

Paul

Nice place. Worth a visit. If you go AI, just be prepared to have to grin at the basic level. Once you arrive you will realise they have a higher level of AI you are not told about when you save your hard earned cash and book online.

Leisure Friends

8/10

Excellent

06 Jan 2023

Malcolm

A very comfortable hotel with a great good location for enjoying Adeje

Leisure Family

10/10

Exceptional

31 Dec 2022

Annie

Christmas stay

We had a lovely stay over the christmas period. The hotel was perfectly located to the main beach area and shops/restaurants. Rooms were big and overall friendly staff.

The food is average but does the job. It can get repetitive after a couple of days. Lots of choice for breakfast.

There are 6 swimming pools but only one was heated so for this time of year was a bit disappointing. People were reserving sun beds even though posters asked people not too.

Overall this is a good hotel for those wanting all inclusive drinks and breakfast. Nice pool terraces and good sized bedrooms.

Friends_and_family Family

10/10

Exceptional

08 Nov 2022

Ian

Always book to stay at Jacaranda,for the helpful and friendly staff
Great rooms with pool or sea views,room safe,wifi and air con are all good.Thank you and see you again next time.

Leisure Partner

2/10

Poor

02 Nov 2022

Roman

The hotel does not correspond to the level of 4 stars! Not good food, no variety. There is no iron in the room! The entertainment program is terrible! If you stay at the hotel for less than 3 nights, you cannot pay extra and get \"all inclusive\"! Overall, I would not recommend this hotel to anyone!

Leisure Family_with_children

8/10

Excellent

17 Oct 2022

Gavin

As good as the last visit. Will be back again

Leisure Partner

6/10

Pleasant

07 Sep 2022

jane

Too noisy, too many people, inconvenient the place is too big. Dining area is like a working canteen. Facilities less than average. Found lizards in the room.

Leisure Family

6/10

Pleasant

01 Jul 2022

Mary

Disappointing

Hotel is in need of refurbishment. Staff are friendly however the food is not very inspiring, not very warm and choice limited. Plenty of sunbeds and pools to choose from. Very family orientated.

Partner

8/10

Excellent

14 Mar 2022

Lena

The hotel is quite old, rooms very basic but clean. Pool area nice, roof top pool nice as well, although bar could have been opened earlier (like the pool bar on the ground floor). Great selection of food.
The only frustrating thing is there are signs that it is forbidden to 'hold' loungers by the pool, however no one executes that. One day we looked out of the balcony shortly after 6am and there were plenty of loungers already 'taken'. People leave towels and come later during the day or not at all. Staff should be taking those towels away and free up space for those who really want to use loungers.

Leisure Partner

8/10

Excellent

12 Mar 2022

Martin

Stayed here with daughter and son for five nights in two rooms. Rooms cleaned every day and beds made which doesn’t always happen in big hotels. Staff very friendly. Our rooms were on 8th floor with views to pool but also out to sea and so we could see sunsets.

We were on B&B and generally out all day popping back early evening to change and then walked out to find dinner. Really handy for del Duque beach (10 mins walk) and lots of restaurants within 5-10 mins.

Pool area was very clean and there is a separate pool on 5th floor which tends to be adults only.

Breakfast has a good selection but can get busy. As we were eating and then going out it was ideal for us and breakfast served from 7.30 to 10.30.

Leisure Family

10/10

Exceptional

02 Mar 2022

Kerry

Great Hotel

Lovely hotel, great location. Would recommend and would also stay there again.

Friends_and_family Family

10/10

Exceptional

21 Feb 2022

James

Fantastic hotel, would rush to stay here again! Best value for money hotel, I’ve been to.

Leisure Partner

8/10

Excellent

20 Feb 2022

James

Hotel located in Adeje. Good location
This was our second visit
We were Bed & breakfast only on this occasion. The food is good and the all inclusive option would have been ideal if the children had accompanied us.

Partner

4/10

Poor

13 Feb 2022

Madison

Property is in a good location, less than 5min walk to the beach.

Decor of hotel is outdated.

Food is not great, poor quality products/ stale. Freshly cooked meats were of poor quality as full of fat.

Check in took at least 20-25mins person, not sure if the system used is really old. Queries or any changes took so long to complete.

All inclusive upgrade is pointless, the offering is so poor. I cancelled mine soon after arriving.

Okay for a short no frills getaway.

Leisure

10/10

Exceptional

08 Feb 2022

CHUN

Hotel is centrally located, near to beach and amenities with shops and restaurants nearby. For me the best part is the food at the hotel restaurant. I am very pleased to have chosen half board. Breakfast and dinner are second to none for the price. For dinners, menu slightly changes throughout the weeks— salmon, tuna, ribs, beef and plenty other seafood; Spanish cousins of course and also pizza, salad etc. Especially there are 2-3 chefs to cook for you everyday from your chosen ingredients. (Drinks at dinner will be extra charges). I also like the breakfast. Tea/coffee/fruit juice are provided at breakfast. Plenty choices to kick start my day. The restaurant itself is spacious. Many hard working staff turn the tables around very quickly. Thanks to all staff at Hotel Best Jacaranda. I’m gonna miss the place.

Leisure Self

8/10

Excellent

23 Jan 2022

Robert

Nice overall stay

Lovely, huge hotel. Nice, friendly entertainment staff. Breakfast wasnt the best, dinner really nice. It's clean all over.
Hotel Photographer is one to swerve. Tried to charge €86 for 13 photos on a USB!

Friends_and_family Family

6/10

Pleasant

02 Jan 2022

Rizalie

Average

Stay was okay apart from lack of plug sockets, damp on the ceiling.
Smell of sewer from the bathroom.
Cleaning service was excellent, rooms were cleaned everyday and clean towels provided.
Beds moves every turn you move.

Partner

8/10

Excellent

30 Nov 2021

Harry

Food was very bad

Leisure Partner

10/10

Exceptional

30 Nov 2021

Keith

Close to the sea front and quiet in the hotel 👍

Leisure Partner

8/10

Excellent

24 Nov 2021

Ian

Good location,spacious room with good bed.

Leisure Family

6/10

Pleasant

05 Nov 2021

Kevin

Short stay

Building condition has aged from our last visit 2 years ago
Staff as ever friendly and attentive
Big no no for me no pillow protectors
Towels replace after first day but room not cleaned

Partner

8/10

Excellent

26 Oct 2021

Jonina

The hotel is huge and a great place to stay with a family. Great entertainment for teenagers a football, basketball, tennis court and even a volleyball beach court with sand.
Many swimming pools. The location is good rather close to the beach.

Leisure Family

6/10

Pleasant

23 Aug 2021

Adeel

Bit dated and old

Self

10/10

Exceptional

28 Oct 2020

Andrew

Ideal

Having stayed here about 3 years ago we were pleased to see it was one of the only hotels open in Adeje. Everything was done to make sure we were safe and all guests adhered to guidelines.

Partner

10/10

Exceptional

18 Mar 2020

Karin

Loved the heated pool and the fact that the facilities were spread around the complex including a pool with a bar higher up.
Whole place was kept really clean and tidy, enough sun beds for everyone.
Staff were amazing especially when we all had to leave because of the Presidential decree to shut down the country because of Coronavirus. They kept calm and were helpful.

Leisure Partner

10/10

Exceptional

13 Mar 2020

Verified traveler

The hotel waz good first time ther and propbly hav another time back ther

Leisure Friends

8/10

Excellent

08 Mar 2020

Isabel

A break from horrible weather

This was a short break to escape the horrible February weather. The hotel is in a good position for the beach shops and restaurants. The amenities are super with four pools and a pool bar. We only had breakfast in the hotel which was okay. The dining room is rather like an office canteen and could do with some flowers, paintings to cheer it up. We would stay here again but only for a short break.

Partner

8/10

Excellent

01 Mar 2020

Verified traveler

Rooms were clean and big , shower is great.
Plenty of pools and space for the amount of guests , would be best if another pool was heated as everyone gathers around one
Staff at pool bar quite uninviting
Staff in restaurant very welcoming
One lifeguard sat spitting near to where we sat , not happy with that at all
Queued 45 mins when arrived to check in

Leisure Partner

4/10

Poor

01 Mar 2020

Verified traveler

Disappointing

Had to stay for emergency night as flights home were cancelled.
Never again. Had to queue for 1.5 hours at reception to check in. Staff were unfriendly and quite abrupt at reception. No information offered about the hotel or amenities.

Room was clean but dark. It was classed as superior double pool view. I could see the pool but definitely not superior.
I would not want to stay for my full holiday here.
Will not return and this is definitely not a four star hotel. 3 at a real push

Friends_and_family Family

8/10

Excellent

29 Feb 2020

mariea

Great service. Love this hotel.Sad not to return

Fabulous time. Love the hotel. Super animation team - stretching and aqua-aerobics every day! Great reception staff.
Only sadness cannot go back as 13 year old counts as adult and has to have separate room 😞 would not leave him in room on own or with younger child.

Friends_and_family Family

6/10

Pleasant

27 Feb 2020

Verified traveler

We have stayed here at least 6 times and were always happy. This time we noticed the standards weren't as good. Our room was looking rather tired decor wise and the shower head needed changing. The bottom of the bath was grey compared with white sides. The room was however clean. One member of staff at check in was miserable and waved us to be checked in with someone else. No greeting or smile from Celia. The lady who checked us in however was lovely even though there was a big queue. Waiting staff at breakfast were extremely rude and barged past my husband and myself. No waiting for guests to get through areas first, just shoving past. The Jacaranda has really lost its edge.

Leisure Partner

8/10

Excellent

18 Jan 2020

Alfred

The property is very nice and the staff did a good job and the breakfast was good
I just had breakfast I had the other meals away from the hotel but the hotel was fun and is very family oriented .
A lot of kids and the entertainment was good downstairs and at the upstairs bar but of course I mostly went out on the town
I would recommend this hotel it has everything you need and is located in a good spot for the ocean and the shops

Leisure Self

6/10

Pleasant

11 Jan 2020

Verified traveler

The maid came in every day nice big hotel it has a lot of sunbathing areas

Leisure Family

10/10

Exceptional

08 Jan 2020

Thordur

Perfect!

Amazing time for the whole family, children, parents, and grandparents. Good location close to the beach, very good facilities within the hotel, swimmingpools, playgrounds, bars and restaurant. Very friendly staff. Very clean. Total package was very good!

Friends_and_family Family

8/10

Excellent

28 Dec 2019

Verified traveler

Staff are very patient and helpful.
Food is fantastic and many cuisines are available.

Leisure Family

10/10

Exceptional

27 Dec 2019

Rossen

Highly recommended for families! Heated pool.

Very helpful staff. Delicious varied food. Nice big rooms.
We have been offered upgrade to our family room to a suite three times its size as the shower pipe in our initial room was leaking

All in all great heated outdoor pool with separated shallow area for toddlers 10xm to 40xm deep and then a deep heated outdoor pool adjacent to the kids one.

Highly recommended for families!

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

Verified traveler

Breakfast buffet was great you really got everything there and also after a week we haven't been boared!
Pool areas where really nice and big!

Leisure Partner

4/10

Poor

08 Dec 2019

A.Tayseer

Below average

It was a good stay, reception people were not so helpful and took so long to do the check-in
Room was not in a good condition, we found hair at the toilet.
There was no avilable parking space for our car

Partner