Tivoli La Caleta Tenerife Resort

Spain , Tenerife
Adeje, Santa Cruz de Tenerife, La Enramada, 9
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Jennifer

We had a delightful stay at Tivoli. The rooms are beautiful,much more spacious than they appear in the photos on the website. We were especially happy with the comfortable beds and the excellent shower and bath.

Breakfast was lovely with a great variety of options, and overall the experience was fantastic. I would highly recommend staying here.

The only slight downside was that while late check-out is offered when available, it comes at quite a high rate of €18 per hour.

10/10

Exceptional

09 Mar 2026

Raymond

Lovely room with a sea view. Good breakfast options. Good pool options with a separate adult pool. Did not eat in hotel, plenty options within walking distance or short taxi to eat.
Only issue, went to the sports bar to watch football, loud music was being played with the sport sound off (can live with that), but they had a live band playing on the terrace outside so the noise was conflicting and deafening! Said to the bar man he needed to turn off the musc in the bar (one would have been fine), but he just smiled, so one drink and we left.

Partner

10/10

Exceptional

08 Mar 2026

Tom

Staff were friendly and efficient right from checkout . Highly recommended

Partner

10/10

Exceptional

03 Mar 2026

Janice

Great hotel with fantastic staff

Partner

10/10

Exceptional

02 Feb 2026

Michelle

Immaculate hotel, could not fault it.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Anthony

Great staff and spotless

Partner

10/10

Exceptional

24 Jan 2026

ka chun

Room is perfect for family. Ample of space.
Food is decent. It is not a big resort which is what we were after as we don’t like huge crowd and chaos. Pool is clean, one salted, one not.
Two beach close by, one black sand, one normal.

The paddle courts are a plus but they are extra to pay for.

In short, a hotel you would want to stay again.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Julian

Wonderful food and very helpful staff, heated outdoor pools and very clean rooms and facilities

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

gillian

Excellent hotel. Lovely attentive staff. Wide choice of swimming pools with ample sunloungers, absolutely no reason to put your towels down. Food so tasty and breakfast choice phenomenal.

Partner

10/10

Exceptional

11 Dec 2025

Maureen

Fantastic clean hotel
Friendly staff
Would definitely recommend

Leisure Partner

10/10

Exceptional

07 Dec 2025

Thomas

Everything was perfect, will definitely go back again at some stage.

10/10

Exceptional

06 Dec 2025

Henrietta

Clean spotless rooms with beautiful balcony.

10/10

Exceptional

03 Dec 2025

Paul

Rooms were very well laid out, bed very comfortable, it was spotless. Staff were very friendly and breakfast was amazing every morning, so well organised and delicious with so many healthy options to choose from.

Partner

10/10

Exceptional

20 Nov 2025

VYTAUTAS

All was good

10/10

Exceptional

18 Nov 2025

Christopher

Amazing hotel, great staff team, fabulous room looking out across the ocean. Clean, quiet, like being in paradise!

10/10

Exceptional

17 Nov 2025

Paul

We had an updated room with larger balcony fitting two sun beds and two lounger chairs. Very friendly staff throughout hotel although breakfast staff were a bit more task focussed. Overall a very pleasant stay in a more than pleasant hotel.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Gillian

Everything about this hotel was perfect. The location - slightly removed from the madding crowd, but still close enough to walk. The architecture. The tropical garden. The rooms. The food. The service. We walked by several of the other top notch hotels and decided the Tivoli beat the others hands down. Wouldn't stay anywhere else if we returned.

Leisure Family

10/10

Exceptional

25 Oct 2025

Jacqueline

Would highly recommend

Leisure Partner

10/10

Exceptional

25 Oct 2025

Gregory

Superbly clean and excellent choice at breakfast and dinner buffets

Leisure Family

10/10

Exceptional

19 Sep 2025

Marc Ely

This was our first time at a resort and Tivoli la Caleta Resort has set the bar very high. From the moment we arrived it was excellent service from the bellhop to the attendant to the cleaning staff. We were at the property for five nights and the level of service was high the entire time. Our room was lovely, the amenities outstanding and fantastic turn down service every night. An incredible experience and one that we hope to enjoy again soon.

The views are stupendous, we had a meal at the poolside bar and enjoyed breakfast every morning. The area immediately surrounding the resort was calm and quiet and there is a sidewalk that extends to the boardwalk that was well lit at night.

I cannot say enough food things about our experience. We also used the spa services and they were superb.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Samantha

Excellent service, nothing too much trouble and availability of staff

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Eugen

Amazing Resort!

Friendly management and staff! Great hotel, excellent food, highly recommended!

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Kevin

No negatives we all had a very enjoyable stay the staff were brilliant the food good and our grandson loved the pool.we will return.

Leisure Family

10/10

Exceptional

29 Jul 2025

Shox

No no no

10/10

Exceptional

22 Jun 2025

Ahmed john

I did not like the tv remote.....did not work well and there were no instructions regarding the air conditioning.
For example, when patio door was open the air conditioning was turned off.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Daniel

Everything about this resort is fantastic. The employees were all super nice and helpful. The room was clean and spacious. The location is perfect with beach access, but not too crowded.

Classy for sure

Leisure

10/10

Exceptional

27 May 2025

David

Lovely hotel with friendly staff in a great location.

Leisure Partner

10/10

Exceptional

25 May 2025

Rhion

The hotel is lovely, the decor was contemporary and the grounds were well maintained. The half board option was super for us and the food was really good. The staff were welcoming, friendly and efficient. We had a happy stay at The Tivoli.

Family

10/10

Exceptional

21 Apr 2025

Maria

This property is on the south side of the island. Warmer there. Very upscale community. Great shopping. Beautiful beaches.

Leisure

10/10

Exceptional

18 Apr 2025

Michelle Anne

All perfect

Leisure

10/10

Exceptional

11 Apr 2025

Robert

A lovely hotel that

Friends_and_family Family

10/10

Exceptional

08 Apr 2025

Dawn

We went the end of march and stayed in a premium sea view room for 7 nights. The hotel was spotless and beautiful. Food was amazing Pool areas were really nice Comfortable sun beds and lots of them. The staff were all so friendly and service was very good.The lady on concierge (sorry I can’t remember her name ) was really helpful. Lots of restaurant recommendations and she will book a table for you. It’s a 15 min walk to La Caleta which has lovely restaurants and about the same walk the other way to Adeje which we found rather busy ! We will definitely return

Leisure Partner

10/10

Exceptional

23 Mar 2025

Adam

Gorgeous property near Del Duque. Superb breakfast buffet with plenty of options.

10/10

Exceptional

08 Mar 2025

Susan

Absolutely loved this hotel. Every single thing about it was first class

Leisure

10/10

Exceptional

15 Feb 2025

Philip

Wonderful stay. Fabulous facilities. Immaculate rooms and pool area. Staff couldn’t be more helpful.

Leisure

10/10

Exceptional

08 Feb 2025

Rachel Anne

Hotel is beautifully decorated and furnished and the staff were very friendly and helpful. The food in the Seen restaurant was delicious. However the hotel staff were not always aware of their own menus and things ordered on different days were not consistently made. The main buffet area was bland and uninspired.

Leisure Partner

6/10

Pleasant

10 Jan 2025

Ewa

Disappointing

Very disappointing.
Beautiful building but shows wear and tear. Service in the restaurants is appalling, food likewise, very disappointing.
Overall not worth the high price; for same price can stay in great hotel in Dubai with impeccable service.

Partner

10/10

Exceptional

09 Jan 2025

Eve

We absolutely loved our stay at this beautiful hotel. It has a bit of everything—athletic facilities (including Padel courts), spa (where we had a great couples massage and hydrotherapy session), two wonderful pools for lounging, and several restaurants. The breakfast buffet at Gusto was abundant, as was the dinner on the night we tried it. The hotel is close to the beach and an easy walk along the coastline to Costa Adeje, but we rarely wanted to leave! It’s family-friendly, but doesn’t cater to children at the expense of the adult experience. The perfect relaxing break!

Leisure Partner

10/10

Exceptional

28 Dec 2024

Amy

Beautiful property, staff and area. Everything was superb.

Partner

10/10

Exceptional

08 Dec 2024

Gautam

Loved our time at Tivoli, highly recommend! Clean room, great facilities and lovely staff

Leisure Partner

10/10

Exceptional

22 Nov 2024

David

Excellent

10/10

Exceptional

26 Oct 2024

Oksana

Excellent room, service, food. Salt water pool. Convient location (close to the beach).

Leisure Partner

10/10

Exceptional

15 Oct 2024

Arfon Price

Check in was friendly and quick. Room was spacious and had everything you needed, including little extras such as water and biscuits.Bathroom was large with nice white fluffy towels. The pools were big and clean and plenty of sun beds. The whole area was well looked after and the gardens were perfectly manicured.
All staff were friendly and helpful. The breakfast choice was amazing, something for everyone and it was continuously being replenished.
Definitely 5* keep it up and we will be staying again. Thank you.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Alisha

Best hotel I have been to… all staff members always greeted with a smile, always friendly and happy to help.. if you want aesthetic pictures for your gram it has a lot of beautiful corners.. wide selection of buffet breakfast..has many restaurants inside the hotel itself with great options, great pool areas with a lot of beach beds.. overall excellent service❤️

Leisure Family_with_children

10/10

Exceptional

28 Aug 2024

Sukhvinder

Leisure Family

10/10

Exceptional

19 Jul 2024

Lyubov

Great hotel and the service is fantastic. First time in Tenerife and the hotel is very well located.

Leisure Family

10/10

Exceptional

20 Jun 2024

Paul

Tivoli, la Caleta

Very nice hotel, very friendly, newly refurbished

Partner

10/10

Exceptional

16 Jun 2024

Dragana

Really nice hotel, heated pools and not too far from the beach. We got the half board, plenty of options each night for dinner with different themes. Food was good but some things could be a little better if I were to be picky, like the fries were not really crispy, some potatoes were undercooked. We had the ocean view room which was worth the extra. I liked the evening music. I don’t like loud cheesy entertainment so I enjoyed the chill vibe of the place with simple low key music in the evenings, the violin player one night and on another night the jazz saxophone player were good. It’s a very relaxing environment with also an adult only pool area. I did feel that sometimes the pool music was very loud but found a more secluded place to read. I guess being a non smoker I would prefer that certain areas were non smoker, unless there were and I didn’t see them. Overall, I would recommend this hotel.

Leisure Partner

10/10

Exceptional

28 May 2024

Amir

I really did enjoy my stay. staff were very friendly, The cleanliness of the hotel spot on. The breakfast buffet had tasty meals and pastries. All in all, I would recommend this place and if I was to go back to Tenerife, that’s where I will be staying. My room had a breathtaking view

Self

10/10

Exceptional

29 Apr 2024

Evelyn

Had a lovely mini break in the Tivoli hotel in April. It is a beautiful hotel in an ideal location. Gorgeous restaurants are a short walking distance away along the coast on either side. The hotel has a very chilled atmosphere with very friendly staff. Played some golf while there which the staff helped organise. Lovely breakfast in the morning and the Beach Club and Guilty restaurant great options. Plenty of room around the pool. Will definitely be back and would highly recommend.

Leisure Family

10/10

Exceptional

28 Apr 2024

Eleanor

Relaxing

Such a lovely relaxing stay. Not one for the “brits abroad” crowd. Chilled out and sophisticated vibe. Very comfy bed, big room.. lovely pools (gently heated). Very friendly staff. Excellent cocktails. Would definitely return.

Self

10/10

Exceptional

31 Mar 2024

Marco

This hotel has had a remarkable make over, it’s slick modern and very well run for a new hotel. All the staff are all expertly trained and so friendly, making our stay an absolute pleasure. Simone the Italian girl in the bars / restaurants is an absolute asset to the hotel, and also the Spanish lady mana? ( with the short black & red hair!) was hilarious and so fun to be around, In fact everyone looked like they just loved working there! We will be back! But please sort out the pool music! 80’s music with Christmas songs!? Whams last Christmas & Mariah’s all I want for Christmas?? In march ? On a loop for 8 days!!! Brought the caliber down, we did ask reception to investigate but nothing sadly, and had us reaching for our headphones ( hotel cos music would be more fitting for this hotel’s class & clientele!)

Business Partner

10/10

Exceptional

29 Mar 2024

HELEN

This newly refurbished hotel is an absolute gem, we had a fantastic time here for 4 nights in March. We stayed in an Ocean view suite (3 of us) and it was fabulous, with an amazing view and huge balcony. By staying in this suite we were entitled to eat breakfast in La Caleta lounge- what a treat! A VIP area by the pool with waiter service and all food made to order- what a refreshing change to have a tranquil breakfast away from the usual hotel buffets (although the buffet at Tivoli really did look great too).

We were also entitled to using the adults only pool (for 16 years ), a brand new area with 3 small pools and plenty of sun loungers.

We dined out in the evenings, it's around 15 minute walk along the promenade path to La Caleta or Costa Adeje, both with lots of restaurants to choose from if you fancy a change from the hotel. Not that you do need to leave the hotel really as the gorgeous cocktail bar at the hotel has fabulous comfy hanging chairs and bean bags with quality music entertainers in the evening- nothing tacky or loud here.

The food during the day is also fabulous with Guilty, the poolside bar having a great vibe and tasty food including Poke bowls and sushi alongside burgers and nachos.

Then there's the brand new spa where my teenage daughter and I had superb facials and spent a lovely peaceful time enjoying the hydrotherapy pools.

The staff throughout were so friendly and helpful- we will definitely be back!

Leisure Family

10/10

Exceptional

28 Mar 2024

Ambereen

Beautiful hotel. Great for families. We highly recommend the breakfast. All the staff was outstanding and made us feel welcome. Looking forward to coming back.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2024

Martin

Staff were really friendly and attentive. Breakfast was amazing. Room was clean and updated. Great location for the beach and walks to the town and local restaurants. We look forward to coming back again

Partner

10/10

Exceptional

29 Feb 2024

Patrick

Honestly, we loved our stay. Such a beautiful property and all brand new. If you are a couple looking to party a little, not your type of place, but if you are looking to completely relax then this is it! You are also very short walk to a bunch of nice restaurants and the breakfast at the hotel was great. Pool I guess could’ve been warmer in the colder days but what can you do. We went for my girlfriend’s birthday and they really tried to take care of us. However, after 5 days we found we were ready for our next destination. Thank you TIVOLI!

Partner

10/10

Exceptional

27 Feb 2024

Helen

What a lovely hotel, grounds, facilities & staff - we will be back 😀

Leisure Partner

10/10

Exceptional

14 Feb 2024

leanne

Excellent location, great food and facilities, service was fantastic

Friends_and_family Friends

10/10

Exceptional

02 Dec 2023

Louise

The hotel was beautiful. Spotlessly clean, excellent staff at all levels from reception to housemaids to servers in the bars and restaurant. Superb breakfast. Lovely pool areas, no problems with beds,towels etc. A fabulous stay, thank you

Partner

10/10

Exceptional

09 Nov 2023

Katrina

Beautiful hotel… wonderful staff. Rooms are stunning & bed was like a cloud! Food at the Yakuza restaurant was amazing! Pool areas and beach club is super smart and pool was a perfect temperature … we were sad to only have 24hours in this fabulous hotel & hope to come back soon! Photos do not do this place justice!

Leisure Partner

10/10

Exceptional

07 Nov 2023

Manvinderjit Kaur

Amazing holiday

8/10

Excellent

05 Oct 2023

Mark

Good location. The hotel has rebranded, updated and much improved bedrooms and bathrooms. Great new restaurants have been added, existing pools are much improved and new pools for exclusive use added. A new concept has been initiated and this includes the new addition of extensive sound systems about the pool and restaurants. We reported concern at the volume of sound, music and singing; at some locations it was possible to hear competing music from more than one source. This issue was raised by guests and we are encouraged the General Manager has taken on board the need for guests to have access to quiet zones. The staff are excellent and very helpful and attentive. Many have been at the hotel for years.

Leisure Partner

10/10

Exceptional

13 May 2022

Leonie Mary Patricia

The Sheraton is a quality hotel which we have now visited 4 times and wouldn’t hesitate to recommend. It is a shame that the Japanese restaurant is no longer operating.

Leisure Partner

8/10

Excellent

09 Apr 2022

Michael

The property still looks very impressive from the outside, but a little tired inside. We have stayed at the hotel on 5 or 6 occasions and feel that it needs refurbishing now.
Very helpful staff, as always.

Leisure Partner

10/10

Exceptional

06 Apr 2022

Craig

Brilliant staff and a fantastic first stay at this hotel
Will be back soon now we have discovered it

8/10

Excellent

02 Apr 2022

Annu

Great location, excellent staff.

Leisure

8/10

Excellent

21 Mar 2022

Hotel a bit tired.could do with updating

Partner

8/10

Excellent

11 Feb 2022

Marieanne

Great Location, in hotel dining a bit limited

Leisure Friends

10/10

Exceptional

23 Jan 2022

Susan

Excellent hotel in a perfect location.

Leisure Partner

10/10

Exceptional

21 Nov 2021

Amanda

Fabulous must stay hotel

Absolutely fabulous hotel, the location is stunning. The room was beautiful. The staff are so friendly. Everything was perfect

Partner

10/10

Exceptional

18 Nov 2021

Daniel

Great location

Leisure Partner

8/10

Excellent

13 Nov 2021

alan

November stay at Sheraton Caletta

A little tired with no evening turn down. The pool sun loungers were not very comfortable. Japanese restaurant was very good and the concierges and desk staff were good. Staff at poolside bar were efficient.

Partner

10/10

Exceptional

07 Oct 2021

Adam

Everything from arrival to departure was just perfect especially care received from hotel staff.

Leisure Self

10/10

Exceptional

30 Sep 2021

Mark

The management and staff are excellent and care about their guests

Leisure Family

6/10

Pleasant

13 Sep 2021

Abdulhadi

Bad experience

I will never ever go back to the Sheraton, I fly 18 hours all the way to Tenerife and I received a room with very bad air conditioning, I talk to the reseption staff and he said that we don’t have a technician right now, better to come back early morning!!
He didn’t even offer me to change the room!
It takes more than 24 hours to decide to change our room.

Partner

10/10

Exceptional

22 Aug 2021

Daniel

Great hotel

We stayed for 5 nights and had a great time. Hotel was well kept, had good covid measures and in a great location. Rooms are a large size, comfy bed and excellent air con. The location is great with lots of restaurants, shops and bars in easy walking distance. Service was a bit slow in parts but that was the case all over Tenerife and seemingly due to the impact of covid causing under staffing but overall a great hotel

Partner

8/10

Excellent

17 Aug 2021

Verified traveler

Room spacious and staff very friendly and happy to help when needed. Bars and restaurants offered lots of options and service was excellent. However, balcony view was completely obscured by palm trees so no natural light. Though the hotel was running at reduced capacity because of COVID there was still no empty sunbeds at times and queued up to 20 mins for breakfast!

Leisure Partner

8/10

Excellent

05 Aug 2021

Verified traveler

Mediocre

The stay was good but the customer service was better at other Sheraton’s I’ve stayed at. Out of the 4 I’ve stayed at this is on the bottom

Friends_and_family Family

10/10

Exceptional

05 Jul 2021

Verified traveler

great stay

great stay

Business

10/10

Exceptional

17 Dec 2020

Angelo

Perfect

Business

10/10

Exceptional

05 Dec 2020

Milly

Exceptional service, clean with stunning interior design and architecture.

Leisure Partner

10/10

Exceptional

13 Mar 2020

Sarah

Absolutely loved this hotel from the moment we walked in. Staff were fantastic, room was beautiful with a wonderful balcony and sea view. Breakfast was superb and the pools and sun loungers great. Overall the atmosphere was relaxed and peaceful. Will definitely be returning.

Leisure Friends

10/10

Exceptional

04 Mar 2020

Verified traveler

Very quiet and relaxing! Great breakfast! Staff is the best asset

Leisure Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

The location is excellent and the all-round standards of the hotel are high.
Beds are on the soft side (not good news for bad backs.)
Buffet dinners offered poor first courses and rather basic main courses. I would go back on a B and B basis.

Leisure Partner

2/10

Poor

16 Feb 2020

Verified traveler

I did not like this property at all. The service was appalling re the rooms, check-in, service in restaurant,dirty carpets, dirty walls inthe hallways, peeling paint onthebalconylack of sunny rooms and muddling what was to have been a special occasion an 80th present. The only good thingwas thatthe swimming pool was genuinely heated and usable.

Leisure Family

8/10

Excellent

07 Feb 2020

Verified traveler

The Sheraton still has a good relaxing feel but as others say it feels a bit tired and dated. Ready for a facelift in the rooms like jiteks nearby. However doesn’t stop us still coming to stay. 😊

Leisure Partner

10/10

Exceptional

03 Feb 2020

Verified traveler

There is nothing not to like about this hotel. Perfect.

Leisure Partner

10/10

Exceptional

04 Dec 2019

Verified traveler

Superb - well placed - excellent service. Great place to stay - handy for everything !

Leisure Partner

8/10

Excellent

27 Nov 2019

Verified traveler

Pleasant calm through hotel. Plenty of greenery around the pool areas. Breakfast food and environment is good.
Relaxing massage.
Easy use garage with lift to lobby.

Leisure Family

10/10

Exceptional

25 Oct 2019

Stephen

Staff friendly and very helpful, hotel clean, quiet and beds are very comfortable. Breakfast vast and of a very high standard including champagne. Pool and other amenities top quality.

Leisure Partner

8/10

Excellent

21 Oct 2019

Pistachio

We were very disappointed that when we paid for a room that was described as Club Floor we were not allowed access to the Club Lounge and had to pay an extra daily fee for that. We think our reservation was misleading. Why call it a Club Room if it did not have Club Lounge access...does not make any sense and was very disappointing and took the edge off our enjoyment of our stay.

Leisure Partner

10/10

Exceptional

14 Oct 2019

Verified traveler

i have been returning for a number of years. It’s aesthetic appearance is different to a lot of modern hotels, I like that. The staff are so pleasant, always friendly and accommodating. It has a relaxed laid back feel that I like for a week, just to chill out.

Leisure Partner

8/10

Excellent

09 Oct 2019

Verified traveler

It’s a nice resort and the staff is really friendly. Salty water swimming pool is great, but needs maintenance.
The only negative point is that their WiFi doesn’t work, even the premium is not great. For 5 star hotel, I would except this to be working properly

Leisure Family

4/10

Poor

02 Sep 2019

John

Restaurant is very poor. Best advice is to eat out! Double check your room allocation as reception are prone to making ‘mistakes’ and allocating smaller rooms! Not a 5* but ok 4*. Nice hotel building but probably in need of refurbishment. Nice hotel grounds and pool. Good location. Getting a sun bed can be a problem as lots are reserved all day.

Leisure Family

8/10

Excellent

17 Aug 2019

Verified traveler

Overall everything was fine with the hotel and facilities

Leisure Family

10/10

Exceptional

06 Aug 2019

Verified traveler

Excellent service, very clean and beautiful setting. Location is excellent too. We will be back!

Leisure Partner

2/10

Poor

13 Jul 2019

Verified traveler

Situation has been unacceptable since my wife had to leave the hotel after only two night, nobody from your company or from the hotel contacting me in order to receive information about the situation, we had to book anoither hotel, it would have been easier to contact me and we would have found an easy solution.

Leisure Friends

4/10

Poor

12 Jul 2019

Verified traveler

For a 5 star I felt it desperately needed some repair work and updating - the spa expecially - this was a major let down and need required a complete transformation. The lay out of the hotel was also very difficult to move around and find anything?? I was disappointed to have paid and looked forward to staying at a luxury hotel but this wasn't this level

Friends_and_family Friends

10/10

Exceptional

09 Jul 2019

Verified traveler

This resort is absolutely fantastic, I had such a good stay here

Leisure Friends

10/10

Exceptional

09 Jul 2019

Verified traveler

Great location. Great staff and comfy rooms. Breakfast a bit hetiic. Pool area good. Very clean rooms.