Name: Hotel Berlin Alexanderplatz by Leonardo Hotels
Address: Karl-Liebknecht-Straße 32, Berlin, 10178, DE

10/10

Exceptional

23 Jul 2026

James

Incredibly helpful and friendly staff
Good beer and alcohol selection.
Would happily stay there again.

Self

10/10

Exceptional

07 Jul 2026

Stephanie

Great location, lovely hotel

Partner

10/10

Exceptional

02 Jul 2026

Xinyun

I pay tax online but pay again in front desk

Partner

8/10

Excellent

30 Jun 2026

Sofia

Simple but would stay again! Very quiet - didn't hear anything from people next door or in corridor which was good in Berlin because people will be coming home late. You did however hear the cars and sirens outside.

Room was very clean albeit quite outdated (old carpet). Quite limited shelf space, especially in the bathroom which led to me keeping my toiletries on the floor. Also very limited wardrobe space + no shelves for clothes. Shower pressure was good but temperature fluctuated between hot and cold a bit. Bed was clean and comfortable.

Breakfast was great - very fresh food! Had a selection of English breakfast options + fruits + lots of different bread + cheeses and hams + pancakes + yoghurt. They even had smoked salmon one morning.

Beware you probably have to pay additional tourist tax. I wasn't aware of this - came up to about £25 extra for 2 nights (I was one person).

Self

8/10

Excellent

29 Jun 2026

Sarah

Excellent breakfast, helpful staff. They allowed us to extend our checkout by 2 hrs at no extra cost. Good central location. Rooms comfortable with coffee machine in addition to kettle! Would recommend.

Family

10/10

Exceptional

23 Jun 2026

James

a sensible base for seeing real berlin. really helpful staff.

Friends

6/10

Pleasant

21 Jun 2026

Aaron

The location and the staff were great. The amenities included air-conditioning and it was not operational. This was one of the main reasons I booked this room as it was a heat wave

Self

6/10

Pleasant

16 Jun 2026

David

Convenient to u-bahn and other transportation.

Family_with_children

10/10

Exceptional

13 Jun 2026

Lia

good location and price, clean

Business

10/10

Exceptional

13 Jun 2026

Rebecca

We had a nice stay. The facility was well kept and easily accessible.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Kingsley

I had a nice stay overall. The staff was friendly; however, unwilling to help me when the air conditioner went out during very hot weather. Not sure I’d stay again.

10/10

Exceptional

10 Jun 2026

Michael

Very clean and comfortable hotel. Very quiet which is not that common! Great breakfast. Excellent location for Alexanderplatz and local restaurants.

Partner

6/10

Pleasant

09 Jun 2026

Andrew Christopher

The room was lovely, very quiet.
The only downfall was that we were there for 3 nights and they did not service our room.
We had to ask for clean towels and a refresh of tea bags.

Partner

4/10

Poor

07 Jun 2026

Anne Maria

Air con didn't work, room was hot. Pillows were flat as pancakes, even when we put three on top of each other. Couldn't sleep very well. Very small room for 2 people. Window lock was broken and TV only had about five channels - no smart TV function. Shower would keep changing from hot to cold while showering.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Tessa

Great hotel in a great location. Staff were helpful and gave us a quiet room . I was so pleased that the window opened right up, instead of just a crack

Partner

8/10

Excellent

05 Jun 2026

Tracey

Excellent location for getting around Berlin. Wide range of options at breakfast, including vegan. Breakfast was tasty. Clean room, with an excellent shower.

Partner

2/10

Poor

03 Jun 2026

Jorge Alberto

The location is excellent and the breakfast very good but during our stay, we stored cash and jewelry in the room safe. We had accessed the safe several times previously without any issues using our personal code.
On the evening before our departure, while packing and retrieving our belongings, the safe would not open using the code we had set. A hotel employee was called to assist and was able to open the safe without difficulty.
At the time, we verified that our jewelry and other valuables appeared to be present and continued preparing for our departure without thinking of checking the bills inside the envelopes, completely trusting our money was there. Only later, the following morning at the airport after reviewing our cash, did we discover that €300 was missing from the envelopes stored in the safe. Specifically, the missing amount consisted of one €200 bill and two €50 bills.
We are not making accusations against any individual. However, we are concerned by the combination of the safe no longer responding to our code and the subsequent discovery of the missing cash.
For context, we requested room servicing only once during our stay, on the day before departure, which was the only occasion on which hotel staff entered the room.
We would appreciate it if the hotel could review whether there are any records relating to the safe, including maintenance, resets, override access, etc.

Partner

8/10

Excellent

02 Jun 2026

Vicky

The hotel was in a great location and the room was fine for our needs. There was very limited cold air coming from the vent, which made sleeping uncomfortable. Another juggle was that the bathroom door wouldn’t lock. But aside from this, it was a pleasant stay.

Friends

10/10

Exceptional

29 May 2026

Diana

Staff members were excellent, good breakfast and the rooms very clean. The only negative was that my room didn’t have a refrigerator to keep my medicine that required refrigeration, I had to give it to the front desk every day to keep it in the refrigerator for me. Other rooms had a refrigerator .

Family

10/10

Exceptional

28 May 2026

Lisa

The property was just under a 10 minute walk from the train station. There are a number of restaurants, shops that are convenient to the hotel as well.

Self

10/10

Exceptional

26 May 2026

Janet

The only issue we had was the would of the pipes and packuliar odor

Friends

10/10

Exceptional

26 May 2026

Derek

Clean room, great location , great everything breakfast.

Thank You

Derek

Partner

10/10

Exceptional

24 May 2026

pablito

Perfect

Partner

8/10

Excellent

15 May 2026

Mary

The property was very nice. Our room was a good size but we were disappointed that there was only a small stool to sit on-not a chair as shown in the photos on-line. Another small complaint is that the pillows were all very soft providing little support. And, although you could request extra towels and paper products, there was no housekeeping service during a stay of 5 nights. We do not need daily service but once midway through would have been preferable.
We had questions on more than one occasion and the staff at the front desk, especially Ben, were all very helpful.
We opted to have the breakfast buffet included with our room charges. This was a very good decision. The restaurant area was large and comfortable and the selection of food and drinks was extensive and delicious. The serving staff were excellent, as well.

Partner

8/10

Excellent

13 May 2026

Lisa

Breakfast was amazing. The bed was very comfortable. The water pressure in the shower was perfect.
On a down side, the bathroom door did not close and the curtain had dropped off the curtain rod.

Partner

10/10

Exceptional

11 May 2026

Dominic

Great location and a brilliant breakfast!

Friends

10/10

Exceptional

08 May 2026

Francisco

El hotel está ubicado en una zona muy céntrica (se puede llegar a cualquier parte de Berlin desde Alexanderplatz). La habitacion del hotel era cómoda, espaciosa y estaba muy limpia. El desayuno (por 23 euros) es un buffet bastante con completo con opciones dulces, saladas, panes, frutas, fiambres, bebidas, etc.

Self

8/10

Excellent

08 May 2026

melanie

Good choice at breakfast
Staff very helpful and friendly

Room a bit dirty ( coffee stains on wall , toilet not clean , very thin towel with holes in )

Partner

8/10

Excellent

06 May 2026

John

My only criticism of the hotel was that on the afternoon I chose to take an early afternoon bar drink, it was full with an outside booking and therefore not available to me

Self

10/10

Exceptional

04 May 2026

Korrie

Great business trip and meeting at this hotel! Close to everything!

Business

6/10

Pleasant

03 May 2026

Mark

For a hotel rated 4star, it is lacking some basic items - there is no bar fridge in your room, there is no towel rail in the bathroom wide enough to hold 2 towels (only one small towel at a time, which was threadbare - almost thin enough to push my finger through it and had loose pulled threads on the side seams.) No other hooks in the bathroom, no body lotion nor conditioner provided.
Only 1 free bottle of water per person per stay.
Staff were generally unhelpful. I had to ask daily for coffee pods to be replenished, and when I asked for milk I was only offered powdered milk sachets (no milk creme pods available apparently). I would have bought fresh milk if I had a fridge to store it in!!
The hotel is in a good location - easy walking distance to shopping and public transport in Alexanderplatz. Our room was adjacent to an inner courtyard and we had no trouble with noise.
Didn't have any meals at the hotel so can't comment here.
Would I stay here again? NO! The hotel was too expensive and did not provide the level of accommodation that we would expect for the price. On this recent trip, we stayed in a number of European hotels - and this one was by far the most disappointing.

Partner

10/10

Exceptional

01 May 2026

Tristan N

The room was clean and the staff was friendly

Self

10/10

Exceptional

01 May 2026

Denis

Excellent breakfast! Staff very nice

Partner

10/10

Exceptional

30 Apr 2026

Allison Jayne

Friendly staff, very good choice for breakfast, room ready early, looked after our bags after checkout, great location for trains and trams.

8/10

Excellent

29 Apr 2026

Gillian

Good breakfast, plenty options and helpful staff

Friends

8/10

Excellent

28 Apr 2026

Abegail

Carpet was dirty

6/10

Pleasant

28 Apr 2026

Emillieona

Breakfast was a great spread and good value, was delicious and fresh. Rooms was clean and had the main amenities you needed but then lacking there was no conditioner for the hair, just shampoo and body wash. The room i was in was hot and i asked for someone to look into it but no one did. There were mix messages also provided bathing robe for the sauna which i was told i would get free but then the next day told i would be charged. The night staff when i arrived were so polite and friendly and helpful but the rest of the days the day time staff were abrupt with an oriental lady and not that friendly so it was disappointing. The F&B staff were so nice and hardworking which was really nice to see

Self

8/10

Excellent

25 Apr 2026

Philip

Modern hotel, all basic amenities worked. A good central base.
Cleaning etc of room only done on request, no problem for a short stay.
When I went to check out the bar, it was closed for a private event
Breakfast offered a good but typical range of buffet options, available from 6.00 am which was very useful for early starters. Coffee only available from a machine.

Self

6/10

Pleasant

25 Apr 2026

Ramon

I would have given them a better review except for a mean bar tender with zero customer service. I ask the receptionist for extra coffee and creamer in the room he gave me coffee but he said tobget some creamer from the dining room as he ran out. Nobody was there so I tried to get a couple as told and a bar tender (East Indian looking just description not trying to be racist as I am brown myself) from adjoining restaurant barge in \"sceaming mad at me\" for doing so, I returned what I took and he said he will help me but I should \"PAY\" him for it...so I walk away because obviously he doesn't know what he is saying or trying to scam...but on my way back a waiter ask me if he could help and just gave me the creamer I need.

The action of one bad egg can change how ones feel about the business.

Partner

4/10

Poor

24 Apr 2026

christine

Very bad dirty pillows. Dirty carpets. Staff not friendly and helpful. Ac not working. Room service had to be requested. And noisy trams rite next to the hotel and wake u up late at nite and early am. The only good point is good breakfast ( same food evry day though).

6/10

Pleasant

24 Apr 2026

Alistair

Handily placed near Alexanderplatz and Sbahn to airport. Average hotel with a bit of a budget feel. Mattresses and pillows not v comfortable. Room cleaning on request only. Bit of overnight noise from police station.

Friends

6/10

Pleasant

22 Apr 2026

ADRIANA

Towels were not clean properly as they still have tags on them not to mention the hotel carpet looks old and dirty indoor and outdoor

Friends

10/10

Exceptional

21 Apr 2026

Grace

Had a lovely 3 night stay at this hotel, including breakfast each morning. The staff at check in we're very friendly, and the room was spotless. Lovely comfy bed and nice powerful hot shower. The hotel was really quiet at night which assisted a good night's sleep. Breakfast was brilliant and had loads of options for all preferences. We ate in the restaurant one rainy night and found the food really good quality and good prices across the menu. The staff working in the bar area were particularly friendly and really good service. The hotel can't be faulted for location, so central and handy for transport and attractions. Overall a really enjoyable stay and would definitely return.

Partner

10/10

Exceptional

15 Apr 2026

Peter

Friendly, helpful staff. Clean and comfortable room. Great location. Excellent breakfast.

Partner

8/10

Excellent

14 Apr 2026

Thomas

Breakfast offers good selection. carpet is dirty in the 7th floor hallway

Family

10/10

Exceptional

10 Apr 2026

Herman

Great room. Great place. Great area. Close to tram and bus stops. About a 15 minute walk from the main train station. Quiet and safe area.

Self

6/10

Pleasant

03 Apr 2026

Konstantinos

Room has a coffee machine and the bathroom was ok but the pillow has browm marks.Also,the breakfast was ok not worth it the price my opinion

Friends

2/10

Poor

01 Apr 2026

lesley

Would not recommend this hotel. Apart from the location, about 10 minutes walk to Alexanderplatz station where you can get metro/ train/trams all over for sightseeing. (Many other hotels in this area). Reception Staff are rude. Room was clean, but lacking the expected 4star - no iron. No fridge, no shower cap, no solid hand soap, towels were like old rags included a picture was appalled. Safe didn’t work had to report it twice before any maintenance came. Tv remote didn’t work most the time. (Battery problem) Would never return to this hotel.

Partner

8/10

Excellent

21 Mar 2026

frank

Yes, clean room, staff were fine, breakfast was excellent.

1 issue: the pillows were not good, made sleeping a difficulty

Partner

8/10

Excellent

12 Mar 2026

Luis

Very good location.

Partner

10/10

Exceptional

08 Mar 2026

Michelle

Clean room . Good location . Staff helpful

Partner

10/10

Exceptional

07 Mar 2026

Mohammad Imran

Nice location to explore Berlin. Good food outlets nearby including a small supermarket. Hotel is generally good, carpets are dirty and stained on floors and rooms. Tea and coffee facilities are lacking at times as room service will leave very short supplies eg sugar and milk and then when you go and ask reception downstairs they will give you what they have often short on sugar and milk even with them. Room we stayed in was dusty and it is evident cleaning is not to an acceptable international standard however I was not too fussed to complain as we were out throughout the day till the late evening when we returned to rest. For a hotel there are areas that require significant improvements to enhance customer experience however we enjoyed Berlin.

Partner

10/10

Exceptional

06 Mar 2026

zvi

good location and fair rooms

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Sean

Our room was not serviced throughout our stay.

Partner

8/10

Excellent

28 Feb 2026

Mark

Good location, near Alexanderplatz station. Nice room, good breakfast selection.
Would recommend.

Family

8/10

Excellent

27 Feb 2026

Matthew

Big clean rooms with everything you need

Partner

10/10

Exceptional

23 Feb 2026

Charlotte

Great location - close to the train station and walkable to many sights. Staff were lovely, and we were able to check in early (for no extra cost). Room had great amenities. Room was clean. Would definitely stay here again

Friends

10/10

Exceptional

22 Feb 2026

Coralys

Room was clean with a perfect view

Self

8/10

Excellent

22 Feb 2026

Paul

It was fine.

Family

10/10

Exceptional

22 Feb 2026

Alan James

Location is excellent.
Check in was simple and quick.
Staff were friendly.

10/10

Exceptional

22 Feb 2026

charles

Le dejeuner inclus est vraiment diversifié et bon. L’emplacement est geniral

Partner

10/10

Exceptional

20 Feb 2026

John Mark

Very clean, great staff, excellent location

Self

10/10

Exceptional

19 Feb 2026

Andrew

Hotel was really Modern and Clean and was a good location being near the Key Station Alexanderplatz too.

Partner

10/10

Exceptional

19 Feb 2026

David Ronald

Location excellent: within short walking distance of S-Bahn, U-Bahn, and tram stops.
Excellent breakfast buffet.
Staff friendly and helpful
Gym only small, but available 24 hours

Self

10/10

Exceptional

18 Feb 2026

Sandie Ellen

Helpful staff, good sized bedroom which was clean and had lots of touches such as free shampoo etc to use
Location was perfect for us. It was situated near a local supermarket and close by is an authentic german restaurant which had live music and a great atmosphere. There is a tram if you don’t like a walk, although we prefered a walk to take in the culture.

Family

8/10

Excellent

15 Feb 2026

Stuart

Great location for public transport. Friendly staff and decent breakfast.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Sarah

Everything was perfect
Room, staff, breakfast and bar!!!!

8/10

Excellent

11 Feb 2026

John Anthony

Room was good and clean. Breakfast decent and staff polite with good service

10/10

Exceptional

08 Feb 2026

Sarah Jessica

Fantastic location, staff at reception very welcoming and friendly, spotless room - would definitely stay again!

Leisure Family

10/10

Exceptional

06 Feb 2026

Yelena

Good

8/10

Excellent

28 Jan 2026

Francis

Nice hotel, close to train station trams and buses. Rooms are clean and spacious. Lots of restaurants and shops nearby. Staff very efficient and helpful.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Luz A

Very Nice

Business_and_leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Paul

Lovely hotel, great location and a brilliant breakfast.

Leisure Partner

10/10

Exceptional

14 Jan 2026

James

Great breakfast, quiet room, nice staff, reasonably priced snack and drinks in lobby.

8/10

Excellent

11 Jan 2026

Chris

Staff are help

10/10

Exceptional

10 Jan 2026

Angelina

The room was clean and I stayed in winter and it was warm. There was heated floor in the bathroom and the bathroom and shower were clean as well. Staff was very nice. The sauna was the best part. It was like a whole spa that I had to myself. It was close to all the sites and walking distance. I would stay here again.

10/10

Exceptional

05 Jan 2026

Ronny

The rooms are clean and size is moderate. Bath is convenient too. Breakfast is really good with big selection of all kind of delicious thinks. Okay it's European (or Western) based and also typical German.
Stuff is always helpful and friendly.
Location is also great and very central.

Business Self

10/10

Exceptional

05 Jan 2026

Tim

Quality of the room, great service and food

Thanks heaps everyone!

8/10

Excellent

05 Jan 2026

Karen

Room was clean, warm and the breakfast was really good. Plenty of choice and replenished frequently. Bar staff were very friendly. Enjoyed cocktails a couple of nights in the hotel. Will definitely book again. Check in staff very efficient. 5 nights in centre of Berlin.

Partner

10/10

Exceptional

02 Jan 2026

Sara

Nice room nice staff, good location

Leisure Family

10/10

Exceptional

31 Dec 2025

Rodney John

Breakfast crowded.

Leisure Family

8/10

Excellent

29 Dec 2025

Annabel

Room was fine. Hotel was good but there were a few things that could have been improved.
It was far too hot in the middle of the night...
Terrible smell in drains in bathroom
Holes in the towels, even though they were clean.

Leisure Friends

10/10

Exceptional

24 Dec 2025

Karim

Nice Staff

Leisure Friends

10/10

Exceptional

24 Dec 2025

Abigail

Muy buen servicio

10/10

Exceptional

22 Dec 2025

Annette

Room and bathroom were very clean. The bed was very comfortable and had the advantage of feather pillows and quilt, a rarity these days. There was no sound of other rooms. The shower was spacious and hot. The breakfast was excellent. Great choice of food. Very smart and well appointed. Staff attentive and helpful when needed. Hotel is in a good location for public transport around the city.

10/10

Exceptional

18 Dec 2025

Keith

Simple check in process. Polite, friendly, professional staff. Great choice at breakfast with all dishes well stocked at all times. Very, very warm in the room.

Partner

8/10

Excellent

17 Dec 2025

ceri

Room was clean, bed comfy, and staff were very helpful.

Leisure

10/10

Exceptional

13 Dec 2025

Hannah

.

10/10

Exceptional

13 Dec 2025

Anna

Great location, clean and good facilities. Excellent breakfast choice

Leisure Family

8/10

Excellent

11 Dec 2025

Michael

Great location for Alexanderplatz and 3 Christmas markets. Next door to Hofbrau House a must visit book online before you go. A great time for 4 days and a great price.

8/10

Excellent

09 Dec 2025

Tatiana

Courteous front desk staff. Clean, comfortable room.

Friends_and_family Friends

6/10

Pleasant

08 Dec 2025

Lisa J

Improvement would be house keeping and room amenities

6/10

Pleasant

08 Dec 2025

Seema

Room was what you would expect from a city hotel, small compact and clean.
However we had to wait a while for extra towels when they weren’t in the room and chased them to send us some.
We also requested housekeeping one day as it’s not included unless you specifically ask for it and asked twice and still our room want cleaned. Just need a bit more attention to detail.
Breakfast was ok continental as expected.
The location however was very good and convenient to venture out into different locations.

8/10

Excellent

07 Dec 2025

Joe Jonathan Lyle

Room clean and tidy. Hotel very central. Breakfast good and plenty of choice, but very busy. Bar very busy, and closed one night of our stay. Staff friendly.

Leisure Family

10/10

Exceptional

07 Dec 2025

Andy

.

10/10

Exceptional

05 Dec 2025

Tracy

The room was clean, the staff friendly, lots if choice at breakfast and close to transport

8/10

Excellent

04 Dec 2025

Michael

Dinner here is delicious. The room seems to be remodeled and the bathroom has heated floors. The shower drain actually drains well unlike many other Berlin hotels where you will be standing in a puddle of water.

Self

4/10

Poor

01 Dec 2025

Pedrum

Odd smell in room

Business_and_leisure

8/10

Excellent

30 Nov 2025

stephen joseph

nice clean modern hotel in a good location

Leisure Family

8/10

Excellent

28 Nov 2025

Noemi

The staff are this property’s driving force. Courteous, helpful, efficient, friendly, responsive, they are the hotel’s best asset. Check in and out extremely streamlined. Location is the second best asset. Close to many dining options (highly recommend the Indian restaurant in the corner for the best curry!) There’s a huge mall and Alexanderplatz is within easy walking distance. Museums, the Brandenburg Gate all within walking distance. The hotel restaurant was also convenient with a tasty breakfast buffet and good drinks for dinner. The restaurant is clean and well maintained. The beds were comfortable and the room well stocked. The only negative issue I had had to do with the cleanliness of the linen and rooms. I would highly recommend the hotel changes their linen service. The towels and bed sheets were dingy, not dirty per se but not pristine. This was the only thing and I realize this is normally outsourced so I don’t want to detract from the hotel experience. Overall I highly recommend this hotel especially if you’re looking for an excellent location to explore Berlin.

Business_and_leisure Family