Name: Castle Waikiki Grand
Address: 134 Kapahulu Avenue, 2, Honolulu, 96815, US

6/10

Pleasant

28 Jul 2026

Lilly Ann

It an interesting stay the first room I got was perfect but my booking got messed up so we where placed in a last minute room which wasn’t good or safe at all the room my husband and newborn daughter where placed in had broken glass and wasn’t cleaned and wasn’t maintained at all. The second room they placed us in after geting a change was better. The manager was very helpful. I felt bad complaining but I wasn’t going to allow my daughter to get hurt in the room. My mom’s room was absolutely amazing clean beautiful decorated and felt homie. Our was a place to sleep at that point so we would sleep then go to our moms room to cook and hang out. Overall it wasn’t an awful experience as we got to be in Hawaii just disappointed in how much I spent cause it wasn’t worth what we got due to room conditions. My biggest complaint was House keeping didn’t come clean our room I contacted the manager and I had to go get my own stuff and take the dirty ones up to there storage room. Otherwise it wasn’t that bad

6/10

Pleasant

25 Jul 2026

Oscar

Old Mattress, uncomfortable
Appliances dirty
No water all week between 8am and 5pm due to repairs
Reception, floors, walls, elevators, ceilings all under constructions, we were not told when making reservation... very unfair and non professional on this
Workers and personnel nice and helpful
Locatio. Unbelievable
A great place one it is not longer rundown.
I will love to co.e again when all fixes are done.

2/10

Poor

22 Jul 2026

Radharani

No water from 8-5 the room was not clean moldy the bed was not the size I had booked overall I don’t recommend this place

2/10

Poor

22 Jul 2026

Thomas

The room was filthy upon arrival and was very dirty with stuff. Before that I was lied to when I was checking in regarding a cleaning fee. Nothing was mentioned about that when I booked the room. I was also lied to about checking in when the hotel room was not available that I reserved for and paid in full when I booked the hotel room. The hotel employee said that I needed to speak with the third party to confirm my booking. It took over 4 hours for me to get a confirmation from them to be able to get access to my room.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Alexander

La habitación no estaba limpia correctamente , cero atención al cliente , lo mejor a señalar es su ubicación

Partner

2/10

Poor

08 Jun 2026

Emma

Dont stay here they aren’t attentive, elevators were broken, didn’t bring any towels even when requested. Overall a TERRIBLE experience!

Partner

10/10

Exceptional

08 Jun 2026

Samantha

Loved the lanai and the ice machine right out my door. Every morning was spent sitting on the lanai drinking my coffee watching the surfers and the waves crash. Amazing views.

Family_with_children

10/10

Exceptional

11 May 2026

Elijah

Beautiful!!!

10/10

Exceptional

04 May 2026

Flora

The room had everything we needed. Very clean and the perfect size. The view was amazing!!

Family

2/10

Poor

03 May 2026

Patricia

Filthy room, bed against a wall, 3 box spring mattress high, 2ft square pillar on the other side and old futon at the bottom making it extremely difficult to get into. Looked nothing like the pictures, deteriorated and broken tub fixture making difficult to use shower, no globe on ceiling fan. Didn’t look like floors had been cleaned in several months or more. Room owned by offsite person never responded to complaint. Mini fridge in poor repair, no freezer door and 2inch ice build up. Nothing like pictures and description of room. Horrible, disgusting & filthy!! Pictures & video available. False advertising

Partner

10/10

Exceptional

23 Apr 2026

Robert

Good

Partner

6/10

Pleasant

08 Apr 2026

Thomas

They are a private owned condos not an actual hotel. The room did not have black out curtains and faced the side that had so many lights it looked like it was day time the whole night. There was major construction that was not disclosed when you booked. The shower had poor pressure and the tv cable set up would go in and out while watching something. The staff didn’t offer any advice like where the ice machine or pool was I guess because it’s all private condos.

Partner

6/10

Pleasant

07 Apr 2026

Michelle

This is a friendly hotel. The staff was very congenial and the guests I met in the elevator were equally nice. The room I was in was a bit tired looking, but the decor was funky in a good way. It's a great location.

4/10

Poor

23 Mar 2026

lia

bad experience. Room door lock did not open. Since it is monitored remotely, I had to call many times to get solution and the end we got moved to another room after an hour being on the phone and trying to get someone to help. Second day, they shut the water service, when I complained I was told that there was a warning by front desk when I know I was not a hotel guest. Did anyone call me to give me a warning? NO. I could not shower or use kitchen. Room was outdated, several vertical curtains pieces were missing so we have no privacy in room and glass table had fingerprints marks all over. I was charged $83.10 for taxes, which I was not warned before I booked. Now when I see the breakdown it is mostly for TCL charges, basically if you do not pay you do not enter into the room. Not happy with this charge mentioning the conditions of the room.

Family

6/10

Pleasant

22 Mar 2026

Hillary

When we arrived, there was rainwater leaking into the room through the window, with several towels placed underneath to catch it. It was clear the towels had not been changed recently because they were completely soaked through, and water was already puddling around the area. We also found clothing left behind by previous occupants in the dresser, including pants, underwear, and socks. On top of that, the shower head did not work, so we were unable to take a proper shower and could only bathe.

When I contacted the manager, I was told we had been given a complimentary upgrade for a better view, and that the leak was due to the property being unable to find a contractor to replace the building’s windows. However, despite the “upgrade,” no one was able to come clean up the water or replace the wet towels until the following morning. The same was true for the clothing left in the dresser, as housekeeping was also unavailable until the next day.

When housekeeping arrived around 8:00 a.m., they simply removed the clothing and did not offer to do a more thorough cleaning. They also cleaned up the wet towels and replaced them with dry ones. As for the shower, it could not be fixed, and instead of moving us to another room, we were only given access to a different room one floor above, apparently the one housekeeping was using, so we could shower there.

Overall, the situation was extremely inconvenient and not what was expected.

Family_with_children

4/10

Poor

20 Mar 2026

Thieu

It was a basic room with amenities in a good location and competitive prices. Ron was helpful in giving us a half day rate since our flight was in the evening.

Now for the bad, upon checking in we were told there is a cleaning fee (not included in the total price) of over 3 figures for one night. I've booked many hotels on here and never once was I charged a separate cleaning fee., let alone be held ransom at check in. No email no notice until check in (which was at midnight for us). They claim they have an agreement with hotel.com and other 3rd party vendors. If this is try shame on all of you, being deceptive and not mentioning it anywhere until check in. (Note: this was the Castle of Waikiki Grand, not the Waikiki Grand hotel.) Because of this ridiculousness I will not recommend Castle ever and because hotel.com even allows for this, I will no longer be using them.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Mioni

I normally don't leave reviews but this place was not as advertised in my experience. I had to switch rooms and on top of that, viewed a vast difference in assistance when in comparison to a non-minority race.

4/10

Poor

26 Feb 2026

Krystel

I had to call 16 times for someone to finalized rest f the payment.. which is soo frustrating .. other wise the hotel
Location is quite convenient.

Partner

4/10

Poor

15 Feb 2026

Angelo

Beware! Room not as described or shown in photos. Room description included a balcony. Instead a got a big concrete pillar in the middle of the room.

10/10

Exceptional

03 Feb 2026

Pietro

It's in front of the beach! Fantastic!

8/10

Excellent

28 Jan 2026

Daniel

I liked the Kitchette

2/10

Poor

28 Dec 2025

Kailyn

Door had to be shut hard in order for it to lock. Air conditioner stopped working right. Our air conditioner started acting up the second week of our stay and still was not replaced.Was given 3 small bath mats to soak up water which flooded a good portion of the room… the water flooded under the bed. Maintenance stated that our air conditioner needed to be replaced and called ours dead. It never was replaced… the tubing to pull air in fell out of the side of the building… they need to advertise self service such as throwing out own trash, getting sheets changed not daily nor towels

8/10

Excellent

28 Dec 2025

Rheagan

Close proximity to the beach

Leisure Partner

4/10

Poor

19 Dec 2025

Scott

property was not exactly what was shown in photos .Deck was small and not easy to sit on .Room was very dated and basic ,bed was small

Leisure Partner

10/10

Exceptional

10 Dec 2025

David

The view of Diamond Head from the 10th floor is breathtaking. It is a great memory.

Leisure Self

10/10

Exceptional

09 Dec 2025

Anthony Stewart

Clean room, clean bed, close to everything, good value for money.

8/10

Excellent

06 Dec 2025

Morley

Staff was very helpful. Troubles with WIFI but staff went out of their way to correct the problem

Self

8/10

Excellent

01 Dec 2025

Chris

Location and staff.

4/10

Poor

23 Nov 2025

Joshua

The room was infested with roaches

Leisure Self

8/10

Excellent

12 Nov 2025

Tony

Make sure the price expedia quotes you includes the cleaning fee. Expedia claims the price you pay online includes all fees. This was not the case with us and we were unexpectedly told that we had to pay a $159 cleaning fee upon arrival to our room.

Leisure Family

8/10

Excellent

12 Nov 2025

Lori

The room itself was old and had a lot of issues, - the mini fridge, the tv, the wifi did not work. I got help getting the wifi but it is clearly a very old hotel. I was told the entire building had some new tv issue where it would only work with a new Smart Tv, but I am not really sure that is true.
The bed was very comfortable and the room was air conditioned.
The view was spectacular though!

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Oscar

The room was clean and well appointed, with an excellent view. The staff were courteous and helpful. I also enjoyed the 10th floor viewing deck. The location was convenient for activities and services. It was a good trip.

Leisure Friends

6/10

Pleasant

09 Nov 2025

Napoleon

It was ok for what we paid. Didn’t know there was a cleaning fee. Had a beautiful deck

Partner

10/10

Exceptional

30 Oct 2025

Lorenzo

Staff was very nice. The room was clean, bathroom kind of small like in Asia. Great location in Waikiki, everything is close by. Easy ways to rent a car, easy way to book a Luau, sunset dinner in the ocean.
I'll be back!

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Linda

The pictures were not the room we had, we paid extra for the sz. of the room including a couch. But the views were the best!!! Internet service was aweful and the small table was missing the glass in the middle & only 1 chair, but the staff were friendly & accomodating as they could be since these rooms are privately owned. We paid extra but got less!!!

Leisure

10/10

Exceptional

21 Oct 2025

Barry

Great front line staff on site to assist.

Leisure Self

4/10

Poor

19 Oct 2025

Matthew

The view from the shared sundeck was amazing and the staff was great and that was about the only great thing about this place.we did not have tv or internet for a week like they say they provide. They do not service your room so switch out towles bed sheets ect. You can get new bed sheets every 4 days if you go and get them as well as towels they charge a 200 cleaning feee. Dishes were dirty so we did not use the dishes. Parking is not a guarantee and expensive the room is nothing like the pictures they post. The bed was hard as a rock and squeeked every time you move. The ac was in one \"room\" and if you had the curtains closeed the rest of the room did not get cold

Leisure Family

2/10

Poor

30 Sep 2025

Yolanda

This property is actually a condo and it is not while taking care of the rooms are deplorable
The day we arrived there there was no electricity had been gone since two in the morning - and the elevators were not working.
Do not recommend this. Do not stay there.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Corey

Great place to Stay ! Easy walkable to beach, food, and shopping:)

Leisure Self

6/10

Pleasant

13 Aug 2025

Verified traveler

Not value for money

The location was convenient and the staff were welcoming. The room, however, was not very clean and there were no services provided. Too much noise from outside while the property charged hidden fees as well, and different fees than what was communicated at the booking stage. A form of deceit there. The checking out time was changed without notice and were asked to leave earlier too. Not the best experience but the room offers independence which was appreciated.

4/10

Poor

09 Aug 2025

M

The plus it was close to Waikiki Beach: 5 minute walk. The cons- no service to the room- no cleaning. Could only change our bath and beach towels every two days. The room has a ‘balcony window’ but sealed shut. Also extremely thin as if they were open and could hear every car, truck, and motorcycle drive by. I booked the room because it has a kitchenette, however every thing in the kitchen is old and a plug in heat burner for the stove. I chose to eat out instead use the dirty, outdated kitchen. The only thing that worked well was the air conditioning and the shower. The bed had an old mattress and older bedding. The entire room looked like a 50 year old version of the photo online and was disappointing.

Leisure Partner

2/10

Poor

09 Aug 2025

Diana

Roach infested

Upon arrival, it was fine. We checked into the room first they try to give us a room that was hot. The AC was not working. She offered us another room where it was cold. We settled in. We go downstairs to grab something to eat. We go back upstairs and there is roaches here and there we kill them and go on about our night. We settle and put some belongings away. We go down to the beach. We’re gone for a few hours upon a return when we enter the room. The room is infested with roaches not one or two like the first time rather 10 or 20 we’re trying to kill them all but there’s just so many they’re everywhere the food that we bought are belongings on the bed on the floors and the wall. We call Castle to inform them of the roach infestation in the room. The representative told me that he would have somebody contact me. After waiting for about 20 minutes, nobody ever called. To the front desk at Waikiki grand Hotel. and informed them of what was going on. They switched us rooms, but the room they gave us was an extra room for the cleaning service. They had their at the hotel so before we could get settled in, they had to move out all the buggies and cleaning supplies so that we could sleep there. The room was clean, however very outdated with dirty carpet not to mention the reason why I booked this room.( the first room) was because it had a full kitchen. The room that they switched us to did not have a full kitchen nor a full refrigerator it did come with the hot plate.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Freddie

Privately owned rooms. More like an air bnb.. the staff for our room was great. One of the lobby attendants was horrible. Parking is a commodity so make sure to call the property and book that immediately otherwise options are scarce and very expensive. The zoo is right across the street and most restaurants are pretty good.

Leisure Partner

4/10

Poor

17 Jul 2025

Herbert

Partial ocean view was visible. There was no parking at this property. If you stay at this property you will not have parking

Leisure Family

2/10

Poor

15 Jul 2025

Mitzi

CASTLE at waikiki grand

Location is great. Right across from the zoo. However, there were issues from the start.
1. If you want a parking space, you'll need to reserve it on a different website from the hotel.
https://www.wghparking.com. Make sure you book it well before your trip. I didn't know this and had to find street parking the first night.
2. If you're booking a CASTLE rsvn, you'll check in at the Waikiki Grand's front desk first. Then you'll be directed to rm 503 to finish the check in. This was a first for me. There the Castle employees will give you your rm # and key code.
3. Pictures on Hotels.com were NOT accurate, at all! City view w/ kitchenette? Umm ok. But where was the couch? Luckily, there was a CAMPING COT hidden by the bathroom or else my son would've had to sleep on the floor.
4. Speaking of the floor. Still had sand on the floor when we arrive. Dirty.
5. If you need the room dark in order to sleep, forget it. The \"curtains\" were nothing more than sewing material with Hawaiian print on it. All the lights from the walkway illuminated the room at night. It was so bright, I had to cover my face with the blanket just to sleep.
6. The corner of the bed is very close to the kitchen cabinet. Maybe a16 inch clearance? I ended up whacking my shin on the wooden bed frame and ended up with a bleeding cut due to it.
7. Make sure you rotate the TV back against the kitchen wall before you go to bed. Or at least remember to duck.
You get what you pay for. Beware

Partner

10/10

Exceptional

13 Jul 2025

Andrea

I thoroughly enjoyed my stay at Castle! The room came equipped with a view of the ocean, Diamond Head, and the Honolulu Zoo. We were walking distance from the ABC store and Waikiki beach and about 1/2 a mile from the International Marketplace for some light shopping and an array of restaurants facing the beach. The AC was amazing and came in clutch especially at night. The kitchenette was well equipped for cooking, and the room came with snorkel gear, beach chairs, and a beach umbrella. I feel like it was well worth staying here and would definitely recommend this to anyone I know.

Leisure Family

2/10

Poor

12 Jul 2025

Luciano

I didn’t realize that this was partially an apartment building that they rented rooms out of. The room wasn’t very clean, even though they charge $250 cleaning fee, which is ridiculous. And there were roaches.

Leisure Partner

8/10

Excellent

09 Jul 2025

Hillary

It was overall a clean space, right near the water. There were some bug issues. The women I spoke with during my time there were amazing.

Leisure Family

6/10

Pleasant

07 Jul 2025

Sunita

It’s was good but it’s can be better

Leisure Family_with_children

2/10

Poor

29 Jun 2025

Stephen

Not at all like advertised. Had to go to a different hotel room just for a code to access the property. Very dingy falling apart. There was an AC unit but a vent in the bathroom was blowing hot air which cancels out the ac.

Leisure Partner

6/10

Pleasant

22 Jun 2025

Clay

I reserved an \"ocean view\" room...the Ocean view was from the lanai looking around the wall, or through a mirror on the opposite wall--more than a bit misleading. I was a late arrival, but the check-in for this property evidently closed at 11:00 P.M. We were able to get in by checking in with the neighboring property, but they weren't sure which parking spot I'd be assigned. Since everything was electronic, all of the relevant info could have been sent beforehand.

Leisure Family

2/10

Poor

20 Jun 2025

Jonathan

Surprise cleaning fee $159 up front! Unknown to me. Restaurant/bar is 21+ only (did not advertise that before I booked) I have 8?yr old child with me. Also pool was not open due to construction (also not disclosed before I booked). Then was asked to move to another room shortly after settling in. Evening front desk clerk Jonathan was very rude and out of line!!
I actually rate my experience a big fat zero! Also was not disclosed that the var Hulas is a gay bar!

Business Family_with_children

2/10

Poor

28 May 2025

Adam

Poor value, very expensive for what you are going to get
Thought it was a hotel
It was a badly run air b&b

Leisure Family

8/10

Excellent

06 May 2025

Natalia

The location is a huge advantage and reason why we booked here in the first place. It served its purpose for our trip.

Business_and_leisure Partner

8/10

Excellent

30 Apr 2025

James

Location is hard to access with local transportation!

6/10

Pleasant

29 Apr 2025

Jonn

Great location with beautiful views. Apartment in desperate need of update/upgrade.

Partner

10/10

Exceptional

25 Apr 2025

Verified traveler

The room was located in a great place next to the beach in Waikiki. The only downside was no blackout curtains, so the city lights kept the entire room very bright overnight

Partner

4/10

Poor

20 Apr 2025

Deidre

So close to the beach but service was bad and room was cramped

Leisure Partner

8/10

Excellent

20 Apr 2025

inez

The staff was very nice

Leisure Self

10/10

Exceptional

16 Apr 2025

Clary

The staff was very welcoming and helpful.

Leisure Family

10/10

Exceptional

15 Apr 2025

Geneva

Great stay and view was beautiful! My fiance and I had a great time!

Leisure Partner

10/10

Exceptional

14 Apr 2025

Manuela

This suite was far better than we excpected! The staff was friendly and was nice enough to store our bagse before check-in and after the checkout, and let us check-in a bit earlier.
The suite itself was nice, big kitchen and just a bigger suite in general for what we're used to. The view from the terrace in front of the room was absolutely amazing! Worth every penny!

Leisure Partner

4/10

Poor

14 Apr 2025

Michelle

This was our second stay here we had a great experience the first time but after this stay we have vowed never again. The location is wonderful but that is about it. The room wasn't the cleanest the bedspread was gross not sure if that was even washed recently and since you only get clean towels every other day you have to use the same washcloth for two days. We even looked at moving to another hotel in the area for our stay. The room was not even close to what is being depicted online.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Yadira Elizabeth Romero-

10/10 recommended!! This was our first vacation as a family with our 10 month old, we stayed 2 weeks. Had zero complaints. And we really appreciate how kind and accommodating everyone was. We will definitely be back!

Leisure Family_with_children

2/10

Poor

09 Apr 2025

Dwaine

Not Grand

This is the worst hotel i can remember staying in in the past 30 years. The rooms did not match the pictures on the webpages. There was mold in the showers The rooms were furnished with second hand furniture. The swimming pool was too dirty for swimming. And there is no room cleaning service. The only positive was the proximity to the beach.

Partner

2/10

Poor

20 Mar 2025

Rebecca

Won’t go again

Our room was small. Bed was old and sagging in the center which made it difficult to sleep. The rest of the room was slightly dirty and outdated. Had the room been cleaner I would have slept in the tile floor instead of the bed that folded like a taco!

Friends_and_family Family

6/10

Pleasant

11 Mar 2025

Jennilee J

old building, has crickets, air conditioner blew right on the person sleeping on the one side of the bed, liked that we were close to the beach

Leisure Partner

6/10

Pleasant

04 Mar 2025

Tyler

The room was small but liked that it was filled with all the essentials like scuba gear, boogie board, books and stuff for the beach. Didnt like that they wanted to charge a cleaning fee of almost $300 upon check in for a room that noone cleaned until after we left. We negotiated it and got it reduced. Had to go to another room for clean towels and stuff for the bathroom. Weird. They should bring it.

6/10

Pleasant

02 Mar 2025

ROB

This room is very old and nasty. I would never stay here again.

Leisure Family

10/10

Exceptional

14 Jan 2025

pearl Mary

The staff were very helpful and the facilities and location were awesome. Would definitely recommend to family and friends.

8/10

Excellent

20 Dec 2024

Antonio

Good stay! Friendly staff

Leisure Family

10/10

Exceptional

14 Dec 2024

Lessie

Confusion on checkin

We were not aware Castle Grand was not the main hotel but separate company with rooms in the hotel. Because checkin was an actual Room and not a lobby desk seemed sketchy.

4/10

Poor

30 Nov 2024

marc

Building is run down. The castle grand is an older section of the Waikiki Grand that is condo owned.. Our choice said it was 400sq ft and showed ok room pics. Trouble is nothing on the web site matched the actual room itself.. It was around 260 sqft, very tiny bath with an almost non existent sink.. Had a double bed wedged between a column in the middle of the room and a wall.. Only way in was to climb over the end of the bed.. And the bed was like sleeping in a folding taco shell. No drapes only broken window shades that allowed the night light in the room making it hard to sleep.. 1001, do not take this room....

Leisure Partner

10/10

Exceptional

25 Nov 2024

Pamela K

We chose the property primarily for the location and walkability of the area. The property itself is a little dated but clean. Friendly staff. The swimming pool was cold and shaded early, it could be updated there, though frankly we did not spend any time in the pool until the last day before we had to leave.

Leisure Partner

8/10

Excellent

21 Nov 2024

Johannes

It is obviously an old facility. With that being said, the location is great. The view from the 10th floor is magnificent. Could use some refurbishment, but would stay there again.

Friends_and_family Family

10/10

Exceptional

19 Nov 2024

Dale

The only concern i had was with the Mattress. The Mattress in the room i had was very thin and worn. I suggest this Mattress be replaced.

Leisure Self

6/10

Pleasant

17 Nov 2024

Pao

Close to the beach

Leisure Partner

10/10

Exceptional

08 Nov 2024

Brian

Love the location. Check in was a bit sketchy doing it on a different floor. But condo was great.

Leisure Partner

4/10

Poor

31 Oct 2024

jock

We booked 6 months in advance
Nothing was what it was suppose to be
Your advertisement for castle is completely incorrect
Was wirst vacation I've ever taken

8/10

Excellent

30 Oct 2024

Roberta

Loved the location, staff were very friendly. Room decor was a bit \"tired\", but clean and comfortable.
Booked through 3rd party and did not get room promised. Luckily I had printed receipt when asked to pay a higher amount. I paid extra to have balcony and tub, our room had neither. Although my spouse's arthritis would have appreciated the tub, our windows had much better view than \"city view\" balcony rooms. We were also at end of outdoor corridor, the quietest area available.
Park & Zoo across the street, beach one short block away, Bus routes within a block. Would gladly refer friends stay here...but book through the property if feasible.

Leisure Partner

8/10

Excellent

08 Oct 2024

Rosalba

I like the easy access from elevator to room! Roxy was awesome

Leisure Partner

8/10

Excellent

04 Oct 2024

Doraliz

The hotel was nice but it wasn’t what I was expecting. The AC didn’t work the whole time we were there.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Kelly G

Was a nice room.

Partner

4/10

Poor

14 Sep 2024

John

Roaches, had to move three times to find a room without roaches.

Cleaning fee of $250. There is NO service in room. The condition in the room was ok upon arrival, but clearly not totally clean.

The windows dont seal shut so you hear everything, even on the 5th anf 6th floors

Leisure Family

8/10

Excellent

28 Aug 2024

Sergey

Удобное расположение

4/10

Poor

15 Aug 2024

Mike Felicita

There was a surprise cleaning fee that you had to pay at the time of check in and you needed to also make a parking reservation which isnt on your site when you make the reservation

Leisure

8/10

Excellent

12 Aug 2024

Ella

The location is very convenient and close to Waikiki beach and many food options shopping. Staff was very kind. Room seemed very clean, ac worked great. The view was very beautiful, and the patio was a nice plus. We were able to get free parking a couple of blocks down, which the staff recommended. If you don’t mind walking I think it’s a great option! Be aware that there is a nightclub below so if you are sensitive to noise that may be something to note, but it didn’t bother me! One thing I do wish was that maybe an email could have been sent out before hand to explain the check in process a bit more because it was a little confusing at first with the desk being located on the fifth floor, but again nothing to really complain about! I was even able to get early check in which was great! Had a lovely time! I think it is a reasonable option for the price!

Leisure Partner

8/10

Excellent

29 Jul 2024

Mauro

Quiet for being close to beach

Leisure Family_with_children

8/10

Excellent

27 Jul 2024

Larry

I have stayed at various rooms at this property. Most Rooms are privately owned and rented different ways. This room was this first without an ocean view. It was larger too. Nice kitchen, microwave. Was short on utensils. Rug was worn but ok. LOVE the 1/2 block to beautiful swimming beach and other water activities. Steps to many different places to eat. Frequent buses to almost everywhere. Will stay again.

Business_and_leisure Self

8/10

Excellent

26 Jul 2024

Liana

The check-in process was very confusing. I was not informed that I needed to reserve parking ahead of arrival, not that it would have an extra cost.

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2024

Ulises

Nice place to stay at!

Leisure Partner

10/10

Exceptional

29 Jun 2024

India

Roxy and Williams were great and very helpful. I got a nice free beach tote with stay and free drink coupon for bar. Room was very clean and nice view of diamond head and beach from balcony.

Leisure Partner

8/10

Excellent

23 Jun 2024

Amy

Room was great, close to the beach and the venue we were going to. The only compliant is the road/outside noise. It was so loud it was like the window was open.

Leisure Partner

10/10

Exceptional

21 Jun 2024

PATRICK

Awesome stay..Can walk to everything…right across the street from the best beaching area

Leisure

10/10

Exceptional

15 Jun 2024

Jessie

Amazing views, super friendly staff, parking was super easy and affordable and free option side street parking was available on the next street over. It was just outside the craziness of Waikiki but still right at the end of the street where everything was super convenient and within walking distance. Loved this and will def stay again!!!

Leisure Family

10/10

Exceptional

15 Jun 2024

Christine

Excellent location, five minute walk to the beach, zoo and park. I bought the holo card for $30 for seven days on \"The Bus\". Bus stop was close by. Staff was really nice. Would stay again. Reasonably priced.

10/10

Exceptional

13 Jun 2024

Oliver

Best rate, great location, excellent service.

Family

10/10

Exceptional

07 Jun 2024

Martha

Family friendly! Great location!

Leisure Family_with_children

4/10

Poor

06 Jun 2024

John

Loved the location! Right across from the zoo and at the end of the city. Beautiful beach is right there.
The chair that is in kitchen area was a wicker chair and had a cushion covering a good size hole. The mattress made us role into the middle, very uncomfortable. There was no dresser to put your clothes. We had to live out of our suitcases on the floor.

Leisure Partner

2/10

Poor

04 Jun 2024

Luis

It is not the hotel that I booked, it does not have a front desk for checking, the room does not have a telephone, the nightstand is an old refrigerator, the room at night is too bright, this is definitely not the hotel room that I paid for. This is a scam

Leisure Self