Staybridge Suites Concord

United States , Concord - NC
CONCORD, 7800 Gateway Lane, Nw
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100 reviews shown

2/10

Poor

23 Mar 2026

Jessica

3/23/26: Beware: This hotel is not open. It has been abandoned for the last 9 months. My family went to check in and it was not open. Thankfully we were able to find a nearby hotel.

Family_with_children

8/10

Excellent

21 Mar 2026

LAURAN

Breakfast was good, overall good. Maybe a little overpriced for what you get but I'd stay again..

8/10

Excellent

11 Mar 2026

Priscilla

Hotel and staff were nice but parking was terrible. People were parking there and walking over to a nearby restaurant making it impossible to park. We ended up having to leave for a while and come back so that a space would open up for us to park. Hotel customers should always have parking available! Breakfast was so-so.

Partner

10/10

Exceptional

09 Mar 2026

Bianca

Had car trouble and got stuck in the area over night and found this hotel online, it was $156 for a double queen suite and with 3 kids we said we would just take whatever’s open BUT……. I will say if I ever need a place to stay again in that area or near by I will most definitely be staying there, rooms were so clean and for only &156 I had 2 queen beds, pull out bed, full fridge, stove top, dishwasher and PLENTY of space. And let me not forget the staff was SUPER FRIENDLY I wish I hadn’t forgot her name but she was work night shift and still there around breakfast time.

10/10

Exceptional

08 Mar 2026

mohan

AC was very cool. The room is very nice and clean. Beds and linens provided were clean, fresh and comfortable. I did not use any laundry service.

Self

10/10

Exceptional

01 Mar 2026

Monroe

We had a nice very clean room the breakfast was gud and the staff was great

10/10

Exceptional

17 Feb 2026

Raghu

Except for the slow water flow in the tub, everything is good, clean.

Friends_and_family Family

4/10

Poor

18 Jan 2026

Jonathan

CONSTRUCTION!! Not what I expected. The pool is permanently closed, elevator under construction, outside area had storage trailers. The staff was limited due to construction. Wish I was advised of the construction beforehand! You would think it should be mandatory to let customers know this before paying full price for half service!

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Corey

Awesom

10/10

Exceptional

27 Dec 2025

Jonathan J

It was great.

Self

4/10

Poor

20 Dec 2025

Valerie

Front desk was very pleasant but there were roaches in the elevator. They are remodeling so that's probably why I guess???? The hotel had a very bad smell also. Sorry but I won't be coming back.

Leisure Self

6/10

Pleasant

15 Dec 2025

Edwood

They are doing construction at this location. Some things in the room need an update, such a the love seat and curtains. I'm sure it will be nice after the construction is complete.

Leisure Family

10/10

Exceptional

14 Dec 2025

Julie

Property under renovation. Updates are nice. Apartment sized fridge euth real freezer was very helpful.

Self

4/10

Poor

14 Dec 2025

Charles

The hotel was undergoing remodeling and seemed like they were on a skeleton crew .

Leisure Family

10/10

Exceptional

14 Dec 2025

Venese

Clearly renovations were under way and the results were exquisite. Only 2 negatives were no pool as advertised and the ice machines except the 1stvfloor were doqn

Leisure Friends

4/10

Poor

09 Dec 2025

Lisa

Do to renovations it was quiet, clean, and peaceful when I finally got my room due to them being overbooked. It was a late check-in but other than that it’s a nice hotel. Staff is friendly and it’s clean.

6/10

Pleasant

08 Dec 2025

Richard

THE HOTEL IS VERY CLEAN, STAFF WAS NICE. BEDS VERY VERY UNCOMFORTBLE !! SO SAD THEY HAVE DONE AWAY WITH THE POOL

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

Kenneth

Hotel is under renovations. No ice machine, dark hallways, fitness rm was 3pcs of equipment and nothing plugged in and was the size of a closet. We werent notified, at all until we checked in. Room wasnt bad, about average. Very disappointed.

8/10

Excellent

07 Dec 2025

Howard

The room was clean but the walls were thin(if you know what I mean). We could hear the noisy revelers playing their music in the parking lot at night as clear as if the window was open. Thankfully the staff addressed our concerns. The breakfast bar was reasonable. I really liked the waffles.

10/10

Exceptional

05 Dec 2025

Rodney

Veryyyy Friendly staff!! Clean rooms & very peaceful stay!!Comfortable Beds..Breakfast was wonderful & Fresh!! Highly recommend Concord Suites

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Tracy

Amazing

Partner

10/10

Exceptional

26 Oct 2025

ella

It was walking distance to restaurant s.

Leisure Partner

6/10

Pleasant

24 Oct 2025

Toya

I did not like the rooms. How long does it take to renovate. We were put in a room that should not be sold. Beds are worn out, couch is broke down, carpet and walls are dirty. Lobby is awful. Close the facility and renovate. The ratings on Expedia are misleading

Leisure Family

4/10

Poor

20 Oct 2025

Peter

Access keys did not work for the room. Room was dirty

Business_and_leisure Partner

8/10

Excellent

19 Oct 2025

Odette

Mall nearbym

10/10

Exceptional

19 Oct 2025

Barry

This hotel would have received five stars if it had not been in renovation. It is being converted to a Staybridge and I will certainly return. Manager is delightful and place is very clean. Great room fr the money

Partner

6/10

Pleasant

18 Oct 2025

Robert

The rooms and hotel were in poor condition. The cleaning staff seemed to do a good job but the shower had mildew all over it and grout cracked, etc.

Partner

4/10

Poor

18 Oct 2025

Jennifer

The hotel is really old and it showed. It was also undergoing major construction so there was debris, flooring, and dirt/dust everywhere. I still had to pay full price ($780 for four nights!) and was not given any warning about the renovations. The stairwells had no flooring and one of the elevators only had insulation for walls. It was ridiculous. My room had no lightbulb in the entrance and one of the lamps did not work at all. The ceiling had peeling paint and the window shades were dirty and partially broken.
I also did not feel safe, a woman by herself, with all of the workers coming in and out.
I can say the staff was nice though.
I'm sure the hotel will be nice once the renovations are complete but save your my money for now and go somewhere else.

Leisure Self

10/10

Exceptional

06 Oct 2025

Kimberly

The location was near lots of food. The hotel was under construction, so it was kind of noisy. The windows are very thin. You can hear things that are going on outside as you’re trying to sleep overall, the upgrades to the rooms were very nice. We enjoyed our stay while we were there.

Partner

6/10

Pleasant

05 Oct 2025

Gerry

Hotel is being repaired. It will be nice but is just okay right now. It was clean though.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Richard

Good location but facility needs updating. Very good breakfast.

Business_and_leisure Family

8/10

Excellent

29 Sep 2025

Logan

We stayed overnight on the way home to Augusta. Fit our needs perfectly. 2 queens and a pull out couch. Breakfast was also really convenient before hitting the road. Easy late check in. They’re undergoing renovations which I’m sure will improve quality and overall cleanliness, but we had zero issues.

Leisure Family_with_children

2/10

Poor

27 Sep 2025

SIOBHAN

Roaches in the room broken fold out couch no parking under construction severely overpriced.

8/10

Excellent

26 Sep 2025

Marguerite

Loved room setup…nice to have separate lounging area. Even though hotel was being remodeled, everything was clean.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Jessica

Room was clean but the lighting in the bedroom and bathroom areas are poor and inadequate.

Self

10/10

Exceptional

22 Sep 2025

Marc Anthony

Everything was great

8/10

Excellent

21 Sep 2025

Lynn

Renovations in progress

Parking crowded in front but spots available. Air conditioning either cold or hot even runs when temperature turned up high. Beds comfortable. Microwave not clean. Needs updating but I think they are working g on that now. Breakfast was decent. Staff friendly. If it weren’t so expensive I would stay again.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Antonio

Clean

8/10

Excellent

15 Sep 2025

Carletta

Affordable

Leisure Self

10/10

Exceptional

13 Sep 2025

Carlos

Friendly staff

Leisure Partner

2/10

Poor

13 Sep 2025

Jennifer

I get they’re under construction, but this was by far the grossest room I’ve ever been in.

Business

10/10

Exceptional

11 Sep 2025

Guillermo

Yes

10/10

Exceptional

09 Sep 2025

Koteshbabu

Good

8/10

Excellent

06 Sep 2025

ROSE

Everything was good

2/10

Poor

05 Sep 2025

Joann

No pool no ice, to many illegal

Leisure Family

2/10

Poor

04 Sep 2025

Joann

No pool, no ice, curtains mess up light came in. Parrell port didn’t work
Ask for refund on 2nd

Nightnight they said no.

Leisure Family

10/10

Exceptional

02 Sep 2025

Dwayne

Everything was phenomenal!

Business_and_leisure Self

8/10

Excellent

01 Sep 2025

Richard

great location, had two rooms one was freshly painted, found a little mode on a spot in the bathroom, overlooked by housekeeping before turning the room back open for customer. Might have been left be the construction crew worker redoing the hotel rooms. look like a broken piece of banana. The other room was ok; the lighting could be updated and change out lights with charging connectors to charger telephones. the staff was nice and was willing to refund the money if not satisfied with room, found a better room on 4 floor that was ok. i would return if i had to stay there agin. breakfast was good. parking was ok.

Leisure Family

2/10

Poor

25 Aug 2025

Verified traveler

BEWARE. DO NOT STAY

BEWARE. Please stop listing this hotel. The first room had mold and actual window unit in wall was covered in mold and wall was crumbling around it. Second room, the beds were stained and no coverings on mattresses. They understood why I didn't want to stay there. Thankfully hotels.com refunded the stay.

Friends_and_family Family

4/10

Poor

24 Aug 2025

Pedro

When I booked this I was not advised that it was under construction. The pool was closed, there was dirt and debris all around the outside. Had I known it was being remodeled, I would have booked elsewhere.

Leisure Partner

8/10

Excellent

20 Aug 2025

michael

Stay was fine however property was under major construction

Leisure Family

10/10

Exceptional

18 Aug 2025

Maria

Front desk was extremely nice reservation was Smooth and room was 10/10! Coming back for sure !!

Leisure Partner

8/10

Excellent

18 Aug 2025

Cliff

Everything was good, staff so very friendly

Leisure

6/10

Pleasant

17 Aug 2025

Cynthia

Its was good, but under construction.

Leisure Family

2/10

Poor

10 Aug 2025

Justin

Disappointing

The hotel was under construction, and this was not noted/communicated to the booking site. The pool was closed- likewise, not disclosed. The main hallways did not appear to have air conditioning, which is an essential in North Carolina in August (or they were just not strong enough). Carpet was ripped up in the stairwells; the elevators were covered in warnings and construction material; the air conditioner in the room was a replacement window unit not strong enough to cool the entire room. For a hotel in this condition, you should not have been charging full price.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Ruth

Yuck

No where did it indicate in reservation that it was under renovations. Pictures did not match the actual condition of the room. The smell was unpleasant. Maid woke us up at 930 trying to clean a room we had not checked out of. Would not recommend. Next door is $5 more and looks nicer.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Linda

Shopping

The hotel is old and undergoing renovations. The pool is no longer there. Our room was comfortable albeit dated. Breakfast was adequate. Overall, a fine stay.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Amy

Vey clean and spacious.

Leisure Family

6/10

Pleasant

31 Jul 2025

Gordon

So, for those reading this review, please take note that the property was just starting full renovations. I reviewed based on current state. In about 9 months from now (Aug 1 2025) this will be a completely newish hotel.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Amanda

Great

Business

2/10

Poor

21 Jul 2025

Sean

We needed to switch rooms 2 times! First room 302 tub would not drain water. Second room 206 had mold inside the tub. 202 was barely acceptable but we needed to rest so we dealt with it. Should note that the attendant informed us that she would not move us again if we encountered another issue. Not sure what you call that but it’s not professionalism! This place sucks badly! It’s a dump and they should refund me my hard earned money !

Leisure Family

10/10

Exceptional

20 Jul 2025

Robin

Would stay again

8/10

Excellent

14 Jul 2025

Carletta

Great location and easy access from I-85. Staff was polite and quick check-in.

10/10

Exceptional

28 Jun 2025

David

Can

Leisure Self

6/10

Pleasant

22 Jun 2025

Scott

Clean, but not cool

Room was clean and tidy. Beds were comfy except the sofa bed(it was terrible).
Breakfast was great, waffle maker available(blueberry and regular) and eggs/sausage in addition to the regular pastries and such.
Ac in our room was loud and didn’t cool well, despite being set at 65. I don’t think our room got cooler than maybe 75 overnight. Bathroom fan didn’t work. Pool was closed.
Hotel was older but looked like attempts have been made to update.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Amanda

I will highly recommend it

4/10

Poor

18 Jun 2025

Yasmeen

The room setup was nice, hotel was located in a convenient location. The hotel had an old musty smell, I didn’t appreciate seeing a roach during my stay. I definitely won’t stay here again.

Leisure Self

10/10

Exceptional

17 Jun 2025

gretchen

Safe clean place

Safe clean place to stay. Baths and charging ports need updated.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Chee

This is the second time I’ve stayed at Comfort Suites. The staff were friendly and attentive. It is conveniently located near many restaurants that are within walkable distance when it comes to choosing a place to eat. I would stay again and recommend it to when anyone is visiting the Concord area.

Business Family

10/10

Exceptional

12 Jun 2025

Michael

Nice place for the price! Great breakfast! Good size rooms. A little outdated but would definitely stay there again.

Partner

10/10

Exceptional

09 Jun 2025

Tracy

Tv in the bedroom was broken couldn’t watch tv in comfort here lately

Partner

10/10

Exceptional

08 Jun 2025

Polly

Nice area

Leisure Friends

10/10

Exceptional

07 Jun 2025

Timothy

Nice hotel, clean and good location. Friendly staff

Self

6/10

Pleasant

03 Jun 2025

Nicole

Our room smelled like moisture and our beds felt damp

Leisure Family

4/10

Poor

02 Jun 2025

John

Mattress had no pad or cover on it. Could clearly see stains on it. Couch was very dirty and stained. Tile in bathroom had mildew on it. Dresser and other fixtures very old and worn out.

Leisure Partner

4/10

Poor

28 May 2025

Alvin

Would prefer the hotel to be cleaner, but it was in a convenient area.

Leisure Family

4/10

Poor

28 May 2025

Brenda

Room never vacuumed even though we stayed 5 nights. They ran out of ice and tissues because of a full property on Saturday night. Chair was ripped and should be replaced. The cabinets and table and desk in area of kitchen/ dining area needs to be replaced- old and chipping.
Staff were okay- but at times made us feel we were bothering them with requests but because I was on crutches and had to stay off my foot, we need their help a little more than we normally would but we still felt we were being a problem.

Good location to Charlotte motor speedway.

Leisure Family

6/10

Pleasant

26 May 2025

Verified traveler

Room was spacious and hotel conveniently located. Needs to be updated, carpet stained, holes in curtains, and king bed felt different on both sides. For the price the experience was off and expectations weren’t met. Once renovated will definitely try again.

8/10

Excellent

25 May 2025

David

Everything good done mold in the bathtub

Leisure

6/10

Pleasant

21 May 2025

Doritha

The pool was very nasty. My kids were not able to swim in it.

8/10

Excellent

21 May 2025

Vincent

The property (lobby and rooms) are definitely dated and aren't terribly clean. Walls, doors, and mattresses all had stains and weren't in great shape. Also the outlets in the room were very weak and didn't hold the power adapters in consistently. WiFi worked well, breakfast buffet, and the staff was kind and accomodating. Probably wouldn't stay at this location again due to the condition of the room, but if the price is right for you, it's not the worst place to spend the night.

Leisure Family_with_children

6/10

Pleasant

19 May 2025

Verified traveler

It was ok. Room could have been cleaner. Cob webs on curtains. Stains in shower. Front desk staff were really nice

6/10

Pleasant

19 May 2025

Sharon

Clean but ready for a room and hallway renovation on the guest room floors.

8/10

Excellent

18 May 2025

Verified traveler

My stay was accommodating with my late check-in. The property was clean and mostly updated. The only issue was housekeeping knocking on my door at 9a and check-out wasn't until 11a.

Self

6/10

Pleasant

18 May 2025

Darren

The property was adequate for our needs, however there was not enough seating in the breakfast area for the amount of guests. We knew that this property was in a busy area but it was very noisy. The staff were helpful and polite.

Leisure Family

8/10

Excellent

17 May 2025

Sandy

Friendly service

4/10

Poor

14 May 2025

Larry

My TV only gets sports channels. Desk clerk was no help. The microwave is very difficult to operate.

Friends_and_family Family

2/10

Poor

10 May 2025

Megan

Starred off with we checked in. I got my family and we headed to our room. Unlocked our door and walked in on a guy sleeping. Went back down, they changwd our room. Went down and asked for more pillows, they gave us a comforter and said wad this up its all we have. No shampoo, conditioner or body wash available at all. We exited our room to go eat breakfast and i had forgotten something they had to reflash my key it wouldn't work, went back up and our room had housèkeepin̈g in it already and we hadnt even checked out. The lady just looked at me like i was in the wrong room. She didnt respond to me when i asked why she was in my room already. Desk staff was very apologetic. But it wasnt a very good experience at all.

Business Family_with_children

6/10

Pleasant

08 May 2025

Verified traveler

Room good
Desk chair below average
Internet poor
Breakfast below average

Self

10/10

Exceptional

07 May 2025

Terrence

Room was huge and super clean

Partner

8/10

Excellent

07 May 2025

Markiel

very good property

Self

10/10

Exceptional

06 May 2025

Tanya

Everything around

8/10

Excellent

05 May 2025

Cadidra

Overall nice stay and friendly staff. Great breakfast. Found a bug upon checkout. Other than that great stay.

Leisure Family

10/10

Exceptional

30 Apr 2025

Larry

Super nice hotel, always my first option when visiting the Charlotte area.

Business

10/10

Exceptional

28 Apr 2025

Verified traveler

Loved it there, nice rooms, great shower!

Partner

10/10

Exceptional

28 Apr 2025

Vicky

Walking distances of restaurants, Friendly staff not rude..

Leisure Family

10/10

Exceptional

21 Apr 2025

Candice

Great Service

Had a birthday party for my 13yr old daughter. I can’t remember the guys name at the front desk…Mark maybe, but he was awesome! Very helpful and accommodating!

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

jessica

Very friendly staff great stay.

Leisure Family

10/10

Exceptional

15 Apr 2025

Barbara

Big and spacious rooms. Very clean

2/10

Poor

15 Apr 2025

XUEYUN

I booked Comfort Suites for a trip to Charlotte and the room has stains all over the place. The toilet got clogged so they need to fix their plumbing. The staff were RUDE and were getting mad when I accidentally spilled some cereal at breakfast. If your looking for a hotel around Charlotte or Concord DO NOT BOOK COMFORT SUITES I WOULD NOT RECOMMEND TO ANYONE AND WOULD GIVE IT 0 STARS IF I COULD!!!!!!!!

Leisure Family