Name: Bastion Hotel Amsterdam Amstel
Address: Verlengde Van Marwijk Kooystraat, 30, Amsterdam, 1114 AC, NL

4/10

Poor

07 Jul 2026

Lee

I mistakenly booked the wrong Bastion hotel; there are 2 in Amsterdam. They refused to try to transfer the booking or even try to help at all. I had to take a taxi to the other hotel and then back again in the morning to meet colleagues.

Business

8/10

Excellent

01 Jul 2026

Wilhelm

Free parking a plus. Clean rooms with all amenities I needed.

Self

6/10

Pleasant

26 Jun 2026

sanjay

Bathrooms were smelly. Air conditioning was not good at all.

Family_with_children

8/10

Excellent

04 May 2026

Brittney

This is a 3 star hotel and it shows. The walls are paper thin! I literally heard my neighbors night terrors all night long, as well Tvs and hallway conversations. The hotel is located steps away from the highway and a 24hr gas station. Definitely bring some good earplugs. There was hair all over one of my pillowcases and the wooden floors were pretty dirty. But they had the basics. Bed was very comfortable, hot water, fitness center, restaurant. It is a 15 min to the nearest Metro station.

Self

4/10

Poor

29 Apr 2026

Vyacheslav

Il faut accorder plus d'attention au nettoyage.

Partner

6/10

Pleasant

11 Feb 2026

Ravindranath

Room was in ok condition. Not much to say about staff, I was in line to check out, they ignore the line and take others who didn't even queue up

Business Self

8/10

Excellent

25 Dec 2025

LERONE

Location is good...

Business_and_leisure Family

6/10

Pleasant

05 Dec 2025

SAMER

Room and location

8/10

Excellent

08 Nov 2025

bernard

That staff was amazing, clean room

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Marcelo Stitch

Great

10/10

Exceptional

28 Oct 2025

Viktoria

We stayed here to attend ADE events in Amsterdam. Normal size rooms, quite safe, nice and clean. The staff were really friendly and helpful. There are no shops (grocery) around which is walkable. The weather was not very good at that time we were there so did not really explore much. Station is just around the corner, which helps.

Leisure Friends

10/10

Exceptional

19 Oct 2025

Marvin

Clean rooms. Good spot away the city centre. Ample space as well.

Leisure Partner

6/10

Pleasant

03 Oct 2025

John

Staff were pretty abrupt and unwelcoming. Windows in the room were so dirty I could barely see outside and the window wouldn't shut.

Business

6/10

Pleasant

30 Sep 2025

Riaz

This is an average room for an average price. Can’t complain as it’s in the cheaper range

Business Self

8/10

Excellent

18 Sep 2025

Fernando

Decent breakfast

8/10

Excellent

12 Sep 2025

Azharuddin

Was a good stay.

Leisure Family_with_children

4/10

Poor

04 Sep 2025

Mike

Dated place not very clean very very basic

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Nicola

Great location with easy accessibility to public transport.
Room very clean and tidy, beds very comfortable, room serice daily do a great job and staff have great customer service and are happy to answer any question or help in any way they can.
Its my second stay at this hotel due to its proximity to transport links and the city.

Leisure Family

10/10

Exceptional

06 Aug 2025

Natalie

Would recommend

Perfectly clean and tidy. Awesome bathroom, coffee machine, loads of sockets for charging. Breakfast was great too. Would recommend for families! Very easy to get into the heart of Amsterdam in about 30 mins using public transport (10-15 min walk to station) or 10 mins in a Uber.

Friends_and_family Family

4/10

Poor

03 Aug 2025

Anuj

They didn’t have basic needs coffee, iron , slippers etc

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Verified traveler

I found the check in challenging, they seemed understaffed. They only had one irom foe the whole hotel but they were helpful to bring it directly to my room once it was returned.

Self

4/10

Poor

24 Jun 2025

Shelby

Room was fine and bed comfortable but shower and bathroom door was see through and not enough towels. Lost of men staying at the hotel and smoking outdoor and hanging out in the lobby bar.

Business_and_leisure Friends

8/10

Excellent

02 Jun 2025

Shayne

A decent stay

Amazing front desk staff. Very friendly and helpful. Mattress was too soft. But the room was very nice. Breakfast was decent.

Friends_and_family Friends

8/10

Excellent

20 Apr 2025

Verified traveler

would stay again

Comfortable room, very clean and nice sized bathroom with good shower. Staff on reception were extremely helpful and kind. Can buy breakfast on a morning if wanted. Only 10 min walk from the nearest metro station makes it very easy to get into the centre but there are a few little cafes/shops in the area too.

Friends_and_family Friends

8/10

Excellent

28 Mar 2025

Ankit

Good hotel with clean rooms and a comfy bed.

Leisure Self

8/10

Excellent

24 Feb 2025

Savannah

Staff was so wonderful and helpful, limited dining options and pretty unwalkable area. Clean and spacious room.

Leisure Partner

8/10

Excellent

16 Feb 2025

Amarilis

Very good

Leisure Friends

8/10

Excellent

10 Feb 2025

Gavin

Room was fairly cheap, a little far outside the centre but worth it saving a few bucks on the price. Room has a bed, TV and bathroom. Bed was comfy and really large but the topper kept sliding off. Only complaint was having to use the TV to access the WiFi as my TV didn't have a smart remote so I couldn't access the QR code to sign in. The staff that helped me gave me a code but didn't seem sure it would work in the room. Maybe having an alternative way to get onto the WiFi is needed.

Leisure Self

10/10

Exceptional

27 Jan 2025

Zaid

.

8/10

Excellent

08 Jan 2025

Giraldi

In general, good hotel.

Leisure Family

8/10

Excellent

02 Jan 2025

Alex

Would go again

Leisure Partner

8/10

Excellent

06 Dec 2024

Labiba

It was good

Friends_and_family Friends

2/10

Poor

17 Oct 2024

Eric

Terrible customer service

The desk staff were incompetent from check in to check out. I was over charged and they could not even explain what the invoices were for when I checked out.

Business

4/10

Poor

29 Sep 2024

Christian

Considering the price, not my best hotel experience.
We had a situation where our room was overbooked. We check in, go to our room, only to find people already sleeping in our bed. The staff was helpful and gave us an “upgrade”. The upgraded room was incredibly dusty, its like the room was speed cleaned. We found hair and dust all over the room. Thankfully the towels were clean.

8/10

Excellent

27 Sep 2024

Zazil

Hotel is good. Room was clean. Very safe location.

Leisure Friends

2/10

Poor

22 Sep 2024

Jennifer

Staff were rude and unhelpful, restaurant hours unreasonable and overall bad vibe.

Leisure Friends

10/10

Exceptional

19 Sep 2024

Danny

Absolutely incredible stay. I highly recommend this hotel!

Friends_and_family Friends

2/10

Poor

02 Sep 2024

Lisa

Room light burnt out. Wifi doesn’t reach my room and tv sound doesn’t work.

Leisure Self

10/10

Exceptional

26 Jul 2024

Orhan

Nefis

Business

8/10

Excellent

13 Jul 2024

Verified traveler

Good hotel near ArenA

We stayed in several different locations in Amsterdam. This was the roomiest with the best A/C. The staff was very friendly. It was a little run down. Quick/cheap uber to/from the ArenA. Overall a good stay!

Friends_and_family Family

8/10

Excellent

08 Jul 2024

Lindsay

Great place to stay for a short metro ride after watching Taylor Swift!

8/10

Excellent

07 Jul 2024

Eve

Does what you expect

10/10

Exceptional

07 Jun 2024

Kevin

Had a lovely stay and would easily book again

Leisure Family_with_children

8/10

Excellent

29 May 2024

Irene

Great location outside Amsterdam and easy access to Metro. Not much to see or do around Hotel though.

Leisure Family

4/10

Poor

01 Apr 2024

Elizabeth

If you like a cup of tea DON'T stay at this hotel, no kettle or teabags in the room. The information channel said ask at reception for one which we did but they said they didn't supply them. They could give us hot water from the bar area but as I point out to them you can't wander down in your nightie to get said water to have a nice cup of tea in bed. The bathroom had hairs in the drain.

Leisure Partner

8/10

Excellent

24 Mar 2024

Nattawat

Not too far from metro station, overamstel.
Small convenience store in gas station near by the hotel but limited items.

10/10

Exceptional

17 Jun 2023

Aya

all perfect apart from location

Location was not brilliant but all other elements were perfect. It was around 10 minutes walk from the nearest metro station and there aren't any shops between the station and the hotel. There is a petrol station near the hotel which has a very limited selection of goods.

Business

10/10

Exceptional

02 May 2023

Curtis

Great hotel, decently close to metro. Very nice comfortable rooms. Only downside was that there was a fair amount of construction in the area between the hotel and metro.

Leisure Family

4/10

Poor

22 Apr 2023

Ralph

Meh

10/10

Exceptional

17 Mar 2023

Harrison

Convenient location. Good price. Clean and tidy, enjoyed the stay!

Leisure Friends

6/10

Pleasant

03 Jan 2023

Tuan

Not a convenient place to stay

It’s kind of in the middle of nowhere so no food around and it’s 10 to 15 walk to Metro station depending on which line. Had I done better research, I would have paid more to be somewhere more convenient. Spent a lot of money on Ubers staying out there.

The twin beds are ok but come with a lumpy pillow. I only slept well on the nights/mornings I came back exhausted from partying.

They only cleaned my room once (my fault for sleeping during the day) but when they did, they didn’t clean the floors around the bed which were kinda sticky and dirty. The restroom and shower was clean though and good strong hot water.

15 euro breakfast is good if you can eat a lot and was good timing for coming back after partying (open 6am to 10am).

Room shape is strange so there’s not much of a desk; only a skinny triangular desk.

Self

6/10

Pleasant

02 Jan 2023

Brandon

Ok for a basic stay not worth the cost

Just went for new year. Minute beds cover couldnt cover the body and towel was tiny. No charging points or usb cables very basic and staff not friendly.

Self

8/10

Excellent

20 Dec 2022

Lucy

Don't get excited about the \"Fitness\" facility. None of the equipment is usable, as it has all been left to rust!

Leisure Family

2/10

Poor

13 Dec 2022

Nicky

Fraud

Really and very awful bad experience with staff. I was denied entry and told no booking reservation and itinerary had existed. I was told there are no record of information even after i proved it to staff on my email and hotel.com app. They said they couldnt find and then told me to leave the property. I felt they were racist and kept telling me i must pay in order to stay eben when i have a booking. I think staff were trying to fleece me. They also said i missed checking in time which was a lie.

Friends_and_family Friends

6/10

Pleasant

03 Dec 2022

Gifty

The property in quiet area, but you can find better services for the same Value.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2022

Karol

All good, fast and clear 😉

Leisure Friends

10/10

Exceptional

18 Oct 2022

Jose F

Amazing

Partner

2/10

Poor

08 Oct 2022

Ilter

Unfriendly personnel

Leisure Partner

10/10

Exceptional

09 Sep 2022

Dragos

Great hotel

Nice hotel

Business

6/10

Pleasant

26 Jul 2022

Carl

Good Hotel

Good Hotel ,just a bit of a trek to the Trian station. distance as the crow fly's is 5 mins but actually is a good 15- 20 mins walk.

Friends_and_family Friends

10/10

Exceptional

22 Jul 2022

Verified traveler

Excellent price for last moment booking!

Very good price for lasm moment booking. A bit far away from central though but no problem to get to. Close to the airport... 15 min

Friends_and_family Friends

2/10

Poor

16 Jun 2022

Verified traveler

How can room not be ready at 10pm at night

Terrible, colleagues arrived at 10pm at night and there room was not ready! The bar and restaurant had ran out of food and drink!

Location not good for transport as had to transfer several times to get anywhere central.

Business

2/10

Poor

15 Jun 2022

Karl

Smelliest hotel I have been to

Could not breathe in the 1dt room i was given due to a foul sewer smell. When i complained i was made to wait 30mins while the staff just spokw amongst themselves. Second room was better but still seemed to smell and had very thin walls hearing cars, sirens and other hotel guests all day. Left hotel after one night as was unbarable and stayed with friends

Partner

2/10

Poor

10 Jun 2022

Christina

The description on Expedia says it’s a smoke free property. Not only is this not true, they told me I had booked a smoking room, which was not the case. The staff was rude and impatient and ask told me I needed to contact Expedia to cancel. Then they sent me an email a day later saying they hadn’t heard from and and if I didn’t check in they would have to cancel…. I did try to check in…. Do you not remember???

Business Self

2/10

Poor

17 Apr 2022

Grace

Worse stay ever!!

We had a very bad experience with this hotel. We went for a long nice weekend to have a relaxing break we had all the emails saying they was looking forward to seeing us and staying with them and we even checked in as it was a pay when you arrive hotel and I had the confirmation email as well!! We arrived and they said that our booking had been cancelled! I explained and shown them all the emails to say this isn’t right and they said it was cancelled in the morning. This couldn’t of happened as we was flying on the morning. They said they couldn’t do anything and they can’t give us the room back for what we was originally paying instead they charged us €860 when we was only suppose to €340.
They didn’t offer to help in any way, we wasn’t from that country and we didn’t know anywhere else and they said we need to pay or leave.

Partner

10/10

Exceptional

28 Mar 2022

Daniel

Excellent

8/10

Excellent

04 Mar 2022

barry

fair price

Hotel was further out of centre than I realised so would prefer to be in easy walking distance

Friends_and_family Friends

10/10

Exceptional

10 Sep 2021

ERNESTO

Staff was very efficient and helpful.

Leisure Family

10/10

Exceptional

09 Sep 2021

JENNIFER

Staff was nice

Leisure Family

8/10

Excellent

23 Aug 2021

Camilo

Ok for one night

8/10

Excellent

09 Jul 2020

Verified traveler

Not the Mercure... But still nice & convenient!

Every time i've visited Amsterdam I have always stayed at the Mercure next door. Due to COVID-19, they were closed and I booked at this place next door. The staff was actually slightly more pleasant than the posh Mercure staff and just as helpful. Free parking is excellent! This a perfect hotel if you want to be away from all of the noise of the city center with the Overamstel metro station right around the corner, 2 blocks down to take you all around Amsterdam. If you have bikes, this is also a very easy 25 minute ride to the city center (AMS is a flat city making biking easier). The AC was cold, and there was coffee and water complimentary. No complaints, I would recommend this for travelers on a tighter budget, maybe not somewhere to take your significant other for a romantic getaway but perfect for a weekend getaway with the boys!

Friends_and_family Friends

8/10

Excellent

09 Mar 2020

Jules

nice weekend

I appreciate that the hotel has a parking garage. The parking spots were very tight though.
A negative point was that the light in the bathroom was very weak. This is not ideal when a woman puts on her makeup.
The people working there were very friendly.

Friends_and_family Family

10/10

Exceptional

02 Mar 2020

David

Stay again

Very nice clean and comfortable hotel

Self

6/10

Pleasant

28 Feb 2020

Verified traveler

We asked for extra blankets and we never received them . We didn't get room service.

Leisure Family

10/10

Exceptional

29 Jan 2020

Verified traveler

Great location and lovely reception team!
Great stay!

Leisure Friends

10/10

Exceptional

25 Nov 2019

Verified traveler

Very nice hotel,helpfull staff,rooms are spacious,clean and warm. Beds are very comfortable.
Big bathroom with good shower. Free parking, and you can park before the check in time,very comfortable. Completely enjoyed this stay

Friends_and_family Family

8/10

Excellent

06 Nov 2019

Verified traveler

Like : Good value for money.
Bed was confortable.
Mini fridge in bedroom.
Nice breakfast at a decent price.
Dislike :
Bathroom odors.
Cleaners trying to get in your room 10 min
before check out despite the sign ' do not
disturb'. Sorry to be a nuisance.

Friends_and_family Family

8/10

Excellent

24 Oct 2019

Verified traveler

Near metro station. Found TV hand set under sheet in bed.

Leisure

2/10

Poor

23 Oct 2019

Belma

Worst hotel

At check in we were given wrong key cards, directed to wrong lift, managed to go up to 4th floor with others -lift also works with card- but had to walk down 4 flight of stairs (we are all over 70)..despite repeated requests for an extra pillow for health reasons we were not given one, at check out one of my friends twice for the whole stay.. and don’t let me get started on the bathroom..try washing your face in there and get wet all over. So much more I can say but, This certainly was THE worst hotel we have ever stayed in. Only good thing was breakfast.

Friends_and_family Friends

8/10

Excellent

26 Sep 2019

Daniel

Good hotel

The hotel was nice, and we were close to the metro. The food for dinner wasn't very good. I recommend going out to eat.

Family

10/10

Exceptional

11 Sep 2019

Verified traveler

The comfy beds were excellent. The spacious room was nice.

Leisure Family

8/10

Excellent

04 Sep 2019

Olufemi

The staff were pleasant and very friendly. Dinner was good

Family

10/10

Exceptional

02 Sep 2019

Muhammad

Amazing must recommend for the holidays 👍👍

100 out of 100

Partner

6/10

Pleasant

22 Aug 2019

Martin

A hidden gem. But a long walk.

We booked in with little fuss, good so far. Went up in the lift, by room card so very secure, then entered the hallway, i then had my doubts, worried what we had booked. We had a little trouble getting into the room, tricky door lock. BUT once in the room, relieved. Very good decor, very clean, great layout with plenty of room for four. Nice walk-in shower. The beds were so comfortable, a definitely a thumbs up.

The only down side was the distance to the Metro station, but was right on a train junction and very noisy, keeping me awake.

Friends_and_family Family

6/10

Pleasant

19 Aug 2019

Verified traveler

Your website advertised swimming pool at Bastion hotels and was looking forward to a swim.
Unfortunately this Bastion hotel had no such thing
and I felt I'd been misguided and kinda ripped off.

Leisure Partner

8/10

Excellent

19 Aug 2019

Verified traveler

Would Stay Again

Great budget hotel.A little further out of town than I'd like but amazing value & worth it for the parking.

Friends_and_family Friends

6/10

Pleasant

01 Aug 2019

Verified traveler

I was glad there was a gym facility. However, there were no washcloths available and nothing to hold soap, shampoo, etc., in the shower. The room was extremely humid and warm. Unable to turn air on.. very uncomfortable trying to sleep every night.

Leisure Family

6/10

Pleasant

29 Jul 2019

Nadim

Only good for Parking/Air Conditionning

Good location (less than 10mn away from Metro station), Staff are kind, Parking is included ;)
But it's not very clean... Curtains smell smoking (all kind of smoking) and beds not very clean....

Friends_and_family Family

10/10

Exceptional

18 Jul 2019

James

Visit to see friends for 12th July

The room was really good as was breakfast with the added option of fleshly cooked omelette, scrambled or fried eggs. On arriving at The Hotel was slightly slow but this was caused by a large group arriving at the same time. Location was a little from Overamstel Metro but not a prohibitive distant if weather is fine. The only down side of the room was that the bathroom was rather small but once again not a big problem. All in all I would definitely recommend this hotel if you're looking for one not too far from Amsterdam.

2/10

Poor

16 Jul 2019

Verified traveler

Don't do it

First day when approaching the hotel I walked up to the wrong door. Then as I walked in I overheard staff saying \"idiot can't figure out the door\". Not the best way to treat arriving guests. I politely let them know that I had heard them and laughed it of saying 'that's kinda awkward'. But not apology and then they were kind of short with me. Honestly a bit confused but people will continue to book until the reviews really drop so they can probably get away with this for a while...

8/10

Excellent

12 Jul 2019

Verified traveler

It’s was very clean in a good location , with friendly and helpful staff

Leisure Friends

4/10

Poor

10 Jul 2019

Amandeep

Awful Customer Services

Awful service room cleaning each morning requested and not given everyday had to go down to reception for fresh towels and coffee sugar etc no spare toilet rules anything. Asked for spare pillows as pillows were small and dead 3 days later nothing

Friends

10/10

Exceptional

08 Jul 2019

Verified traveler

Property had everything we needed would go back but next time prefare to be in the center

Leisure Family

10/10

Exceptional

07 Jul 2019

Verified traveler

Great location a few minutes from the metro. Free parking was great too.

Leisure Friends

2/10

Poor

07 Jul 2019

Carlo

The room has not been clean for 3 days even if I put the sign outside the door. I had a conversation with the receptionist but still the housekeeping ignored the sign to clean the room. Towels are smelly.

Partner

2/10

Poor

01 Jul 2019

Mohammod

Shit hotel

Worst hotel I have ever been to room was dirty and full of flys and bugs. One of my friends got a rash all over his body from the bed bugs.

Friends

4/10

Poor

26 Jun 2019

Mark

Won't go back

Restaurant was pretty bad. I saw one guy take a couple of mouthfuls of his meal and leave. I was not impressed with my food. Breakfast was better. Bed was far too soft.

2/10

Poor

23 Jun 2019

Xavier

Check in was terrible, the entrance and first impression was locked with a security tape so we had to enter the hotel on the secondary door on the other side. Then we were two guests and they gave us only one card to access the room, and the card was for the whole room lights and a/c.

The cleaness was poor. They managed to “clean” our room when we were gone, and the only thing they cleaned was to tend the bed.

The staff were not nice at all, they were lazy, they did not help us with the luggage, and not so professional. I asked for another room card and they told me to go down to the lobby to pick one, instead of they going to our room to give it to us.

The location was not close to anything, at night it is scary af.

Leisure Partner

6/10

Pleasant

19 Jun 2019

Verified traveler

The pictures of these rooms online are far too generous for this actual hotel. The

10/10

Exceptional

18 Jun 2019

Verified traveler

Let me check in early - staff friendly - gear location for free parking - close to metro - room was clean and comfortable.

Leisure Self