Name: Mercure Amsterdam City Hotel
Address: Joan Muyskenweg 10, 10, Amsterdam, 1096 CJ, NL

4/10

Poor

04 Aug 2026

Lee

The beds are hard a rocks, really hot room, you can’t control the air conditioning yourself it is centralised. The bathroom lights are really dark, so unable to shave. The rooms are just dated and looking a bit tired. The hotel is a 15 min walk from Sparkleweg metro. Overall basic hotel and wouldn't stay again.

10/10

Exceptional

23 Jul 2026

Matthew

everything was clean and the staff were very welcoming and helpful. can’t stress it enough how nice the staff were

6/10

Pleasant

21 Jul 2026

Yvonne

We stayed here 5 nights. The hotel is conveniently located to public transportation. The metro is 8 minutes walk. The room is very small but clean. I’m from the US so I’m used to bigger hotel rooms, just saying. The staff are accommodating. Breakfast Buffett is $25 with lots of variety of foods to choose from. There is a restaurant and a bar which serves lunch and dinner by the canal. I would stay here again on future visit to Amsterdam,

Partner

10/10

Exceptional

20 Jul 2026

Jodi

Very nice stay

8/10

Excellent

02 Jul 2026

said yasin

Good

10/10

Exceptional

29 Jun 2026

Erkan

Close to metro, clean, customer focused

Family_with_children

10/10

Exceptional

28 Jun 2026

Mathew

The hotel is excellent. It is located about 1.5-2 miles from the downtown Amsterdam area making it a bit of travel via the metro station. The metro is also located about a 6-8 minute walk from the hotel. This would normally be fine but we got caught in an awful heat wave. Other than that, it was fantastic.

Family_with_children

6/10

Pleasant

15 Jun 2026

David

Room very small to small for 2 people

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

Daniel

Hotel in a good location outside of the city centre, but easy enough to travel in. Great location for arena.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Claire

Staff were lovely and helpful. Room was huge, very clean and had many amenities.
Thank you for a lovely stay!

Family

10/10

Exceptional

29 May 2026

Debra A

The staff, specifically Lara, were great! Enjoyed the restaurant and bar. Short walk to the Metro.

Family

8/10

Excellent

27 May 2026

Marilyn

The staff was very helpful and providing information for transportation and local spots to see

Friends

8/10

Excellent

23 May 2026

Marie-Andrée

Overall a good hotel, but many things could be updated: shower head misfunction, carpet in room has hair and dust on my arrival, broken flat iron
Nothing dramatic but could be better

Business

10/10

Exceptional

13 May 2026

Lesley

Beautiful hotel! Our room was amazing, new and very clean. The staff were lovely and so helpful. A short walk to the metro which got us into Amsterdam city centre in no time.

Family

4/10

Poor

26 Apr 2026

Jack

Booked Mercury Amsterdam and two days later tried to cancel. They would not refund my money were absolutely not helpful at all not responsive. I was very dissatisfied with this mercury Amsterdam. I would not recommend it to anybody.

10/10

Exceptional

25 Apr 2026

Dina

Loved our stay every thing was fantastic ❤️

10/10

Exceptional

23 Apr 2026

Razvan

Clean room, nice staff and pretty close to public transport.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

CHLOE

Really nice hotel, short walk to the metro station to get into the centre. Staff were friendly

Partner

4/10

Poor

19 Apr 2026

Won

The staff were all friendly, but the hotel itself lacked charm. It seems they need to pay closer attention to the needs of their guests. Realistically speaking, it is on par with a 3-star hotel.

Self

10/10

Exceptional

17 Apr 2026

Calvin

Staff helped us recover luggage that was lost by the airline. They were awesome in contacting them

Partner

10/10

Exceptional

12 Apr 2026

Karla

Excellent hotel very convenient for public transportation but the AC didn’t work very good

Partner

10/10

Exceptional

27 Mar 2026

Shikhar

Breakfast was fresh everyday! Easy and comfortable stay

8/10

Excellent

22 Feb 2026

Pamela

courteous

Self

8/10

Excellent

04 Jan 2026

jacob

Check in was slow but staff were nice

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Holger

Amsterdam is always worth a trip...

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Shawn

The staff was nice and the room was beautiful.

Leisure

10/10

Exceptional

18 Nov 2025

Dmitrii

Perfect

10/10

Exceptional

10 Nov 2025

Kenyon

Great hotel. Its not downtown but i rented a bicycle from them and rode all over.

10/10

Exceptional

09 Nov 2025

Steven

Nice upgraded and remodeled room in the tower. Great view of city, river, and canals. Free non alcoholic drinks with the upgrade.

Leisure Self

10/10

Exceptional

23 Oct 2025

Ian Matthew

Great property. On the water and very welcoming. Perfect staff, spacious comfortable room. Modern and well appointed bath. Fitness facilities. Dining was above par for business hotel. Fresh and felt like home away from home.

Business Self

8/10

Excellent

14 Oct 2025

Alberto

Sauna not working properly, otherwise very good

10/10

Exceptional

13 Oct 2025

J

Lovely waterfront hotel, great staff from front of house, bar, restaurant and rooms. Very comfortable room, great sleep. 10 minute walk to the metro straight into the central station.

Partner

6/10

Pleasant

05 Oct 2025

DEBORAH

Room was clean enough, staff charged what they wanted in the bar. Receptionist was Sarcastically cheeky

Partner

8/10

Excellent

22 Sep 2025

Elizabeth

The hotel is lovely, room was a good size and I loved the nespresso machine and pukka tea. Unfortunately I found the pillows were not very good.
The gym is small but well appointed.
Location is ok- 20mins from centre - 10mins walk to the metro from the hotel.
Breakfast was great. Staff were very friendly and helpful.

Self

6/10

Pleasant

18 Sep 2025

Brandy

It was a good location from public transport. But my body got eaten up in my room and I reported it (included photos) and there was no response/solution. I really liked the hotel but I wouldn’t recommend staying at a place where you wake up with bites and welts on your body.

Self

10/10

Exceptional

23 Aug 2025

Rohan

Amazing

Leisure Family

8/10

Excellent

15 Aug 2025

Marie

The property was ok. However, we had a leak in our sink which they fixed immediately and the ac was not cooling. They tried several times to fix it but it never cooled. They didn’t offer a room change . :-(

Leisure Family

10/10

Exceptional

06 Aug 2025

Jenna

Customer service was excellent

Fitness Center needs some upgrades

Leisure Family

8/10

Excellent

06 Aug 2025

SIMON

Not bad place but slightly out of town

Long slow queue to check in. Location on…few miles from centre. Breakfast ok. Overall good value

Business

10/10

Exceptional

05 Aug 2025

Cerys

Was a lovely hotel with lovely staff

Leisure Partner

8/10

Excellent

29 Jul 2025

Carol

On edge of town. Not suitable for people with limited mobility.15-20 walk to train station. Easy access to central Amsterdam. Limited restaurants. One small superette 20 min walk.
Quiet. Nice bar area. Small restaurant.

Partner

10/10

Exceptional

26 Jul 2025

Sandra

Short walk to metro station Spaklerweg

Leisure Partner

10/10

Exceptional

25 Jul 2025

Amira

Absolutely perfect

6/10

Pleasant

20 Jul 2025

Richard

I found the mattress to be rather uncomfortable, and it had an uneven surface.

Partner

10/10

Exceptional

03 Jul 2025

Jordan

Great location! Close to the airport and just off the freeway with parking. Quick 10 minute metro ride into Amsterdam central.

Business_and_leisure

10/10

Exceptional

23 Jun 2025

Gillian

Very clean staff were great

8/10

Excellent

19 Jun 2025

Christopher

Rooms and restaurants were fine. I did not like that electrical outlets were on the same circuit as the lights - so no overnight charging capabilities....

8/10

Excellent

15 Jun 2025

Dave

The room was pretty good. The extra bed worked perfect for kiddo. Main bed was pretty comfortable as well and pillows were decent. Stupid open concept shower that is popular these days allows a lot of water out. Decent sized room for sure. Area is nice enough but a little less convenient than expected as the metro really only runs to central and a lot of our plans were south of there. So we ended up walking to tram and using it. But it was nice to be on a quiet canal with a few boats going by and being able to sit outside and enjoy a drink looking at the water/boats. Would stay here again.

Friends_and_family Family

10/10

Exceptional

16 May 2025

Mariam

The staff were so polite and the service given was amazing. My room was upgraded and i cannot complain as i loved the extra space and the room too. The room was also super clean and just perfect. Thank you for having me and thank you for making my stay special :) :) I appreciate all the extra efforts everyone went for me. And hope to stay again soon:)

Business_and_leisure Self

6/10

Pleasant

05 May 2025

Danielle

While the hotel was generally clean, we were disappointed by the lack of some basic amenities we’ve come to expect—such as timely room service and the availability of washcloths. The room itself felt quite cramped. Although the staff we interacted with were friendly and courteous, overall service fell short. After returning one evening to find our room untouched, we had to contact the front desk for fresh towels and tidying. Throughout our stay, small but important details were repeatedly overlooked—used mugs sat for days, tea condiments weren’t restocked, and basic items like toilet paper and tissues weren’t replenished. We’ve stayed at a nearby hotel with the same star rating and similar pricing, and the experience there was noticeably more comfortable and well-maintained.

Leisure Partner

8/10

Excellent

30 Apr 2025

For

Highly recommended

It was amazing trust me, I highly recommend

Self

8/10

Excellent

26 Apr 2025

Georgina

Good hotel and location providing you’re happy being 15-20 mins drive to the city centre.

Leisure Friends

10/10

Exceptional

22 Apr 2025

MACHIKO

Nice and cozy

The room was comfortable, very clean and had a Nespresso machine.
We can fill a water bottle at the reception service area.
The location is good, just 5 minutes to the Metro station.

Around the hotel there's no cafe, supermarket or shopping area. So, if you need something snack or breakfast, you should get them at the city.

Friends_and_family Family

8/10

Excellent

12 Apr 2025

Rachel Lynn

Very nice hotel but a shame checking in was poor and not much near by

Leisure Family

6/10

Pleasant

03 Apr 2025

Kamin

Housekeeping service extremely weak, front desk not once apologized once complained about issues in the bathroom! Unique experience!

Business Self

8/10

Excellent

01 Apr 2025

Basil

Great staff very helpful

8/10

Excellent

25 Mar 2025

Verified traveler

Nice hotel, but far from town centre

Nice, clean hotel, easy access to airport.
But too far from the town centre. We have to get an Uber, and it costs a fortune over 3 days.

Partner

6/10

Pleasant

17 Mar 2025

Timothy

Poor lighting in room and bathroom. Glad I don’t have makeup to apply, I’m sure if my wife was travelling with me she would have commented. Lack of power sockets - phone is plugged into guest socket should be plugged in below / behind bed. Light switches for bathroom should be my bathroom door and not 2 metres away by front door.

Business Self

10/10

Exceptional

28 Feb 2025

Heidi

Good room but far from the city centre

Leisure Partner

10/10

Exceptional

01 Jan 2025

Sara

Friendly and professional staff, room was very comfortable and modern.

Leisure Family_with_children

6/10

Pleasant

25 Dec 2024

Verified traveler

Teased me with a TV

It was great however the TV channels didn’t work and also Airplay to watch your own stuff on the TV didn’t work when spoken to the attendant they disclaimed all rooms were like this so there was no need for them to tease me with a TV.

Partner

10/10

Exceptional

23 Dec 2024

Elliot

Was a nice place with easy access to Amsterdam using the metro

Leisure Partner

10/10

Exceptional

06 Dec 2024

Maddy

Amazing weekend away, easy transport into the city. Overall really good!! Staff were very helpful, the room was clean and very modern. Great facilities. Would definitely recommend ☺️

Leisure Partner

10/10

Exceptional

07 Nov 2024

William

Very nice.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Deborah

The staff were fabulous! Extremely helpful and friendly! Would recommend this property.

Leisure Friends

8/10

Excellent

01 Nov 2024

JIA SHU

Good view but limited breakfast options

Leisure Self

10/10

Exceptional

30 Oct 2024

Virginia

Helpful staff, good size and clean room, buffet breakfast had very good selection of foods. Located slightly outside of city centre but still quite convenient.

Leisure Family

8/10

Excellent

23 Oct 2024

Aleema

The property was really nice.
The only downfall was the replenishment of coffee facilities within the room. A phone call had to be made for clean cups and coffee pods.
The hotel is situated in a quiet location, however another downfall is that their ‘bar menu’ is the only food they have outside of the buffets. This was inconvenient for us as the buffet option was not suitable.

Leisure Family_with_children

10/10

Exceptional

22 Oct 2024

Emanuel

Good hotel , probably I will sleep here again
But my room was not cleaned for 3 days
They just change my towels and made the bed

Self

10/10

Exceptional

17 Oct 2024

Danielle

Lovely lobby to relax in and helpful staff

Leisure

10/10

Exceptional

11 Oct 2024

Cyril

Great location near public transportation

Leisure Partner

10/10

Exceptional

30 Sep 2024

Rizza

Nice hotel

Leisure Family

8/10

Excellent

25 Sep 2024

Rebecca Cimone

Stayed for 2 nights with my partner for his birthday. We were happy to stay further away from the city to have a better hotel and facilities. It’s a quiet location, like most, on the canal. Didn’t try to spa facilities as we didn’t have enough time!
Pros: The hotel is beautifully decorated and the rooms are well sized. Good transport links with Centraal Station less than 20 minutes away by train.
Cons: The room had a slight off smell to it. We used bottled water in the kettle and it was murky when boiled so we couldn’t have tea in the room
Would stay

Leisure Partner

10/10

Exceptional

02 Sep 2024

Shawn

Better than US based hotel chains

Clean, great location, helpful staff, comfortable beds, what else do you want?

Friends_and_family Family

10/10

Exceptional

02 Sep 2024

Vasudha

Really lovely and clean hotel for a week end trip with the family x

Leisure Family_with_children

10/10

Exceptional

27 Aug 2024

Sally

Amsterdam has been our third city during our trip through Europe. Mercure Amsterdam City was the perfect place to rest after all the tiredness of the previous cities. The hotel is super comfortable, it feels like coming home after our adventures in Amsterdam. We traveled with a small child and stayed in a family room. The room is super spacious, with a beautiful view of the river. The bathroom was modern and clean with everything you need. The hotel is eco friendly . It has a Nespresso coffee machine with water and other complementary soft drinks. The hotel was a bit far from the city. You can walk about 15 minutes to the train station or take a taxi into the city. We only ate in the restaurant once, the food was good but in my opinion a bit overpriced with a very limited menu. The restaurant atmosphere was nice. The hotel is not very family-friendly, they do not have areas for children. It's just a good place to rest after a long day of activities. If you are traveling with small children, be sure to bring milk or anything you need from outside. They do not sell milk at their stores which is open 24 hours. They have some cold food and drinks but not a big variety of items.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2024

Duncan

Novotel Amsterdam City

Great location outside the city and near the Metro, only a 15 minute ride away from Central Station. Lovely hotels with spacious rooms.

Friends_and_family Family

8/10

Excellent

22 Aug 2024

justice

Bad smell in room, upgraded & didnt charge 4 extended check out

Leisure Partner

10/10

Exceptional

19 Aug 2024

mark

Nice place to be

Leisure Family

8/10

Excellent

06 Aug 2024

David William

Lovely hotel as are all Mercure hotels but bit to far for us as we are in our 70’s ! Bit of a journey into Amsterdam from the hotel ,

6/10

Pleasant

03 Aug 2024

Philip

Expected better

To start with my booking wasn't even in their system, which wasn't a good start.
The air con in the room didn't work well, their was visible dust in the bathroom and one of the plug sockets didn't work.

Friends_and_family Friends

8/10

Excellent

25 Jul 2024

Molly

Room was great but check-in service was terrible.

The room was great. We had a nice view, but the check-in process was unacceptable. I had done the pre check in like they suggested. When we got to the hotel at 10A, we didn’t expect to get into our room right away, but check in was at 3P and it was after 4P before we could actually get in. So disappointed and despite everything else being great, first impressions are important and I can’t say we’d ever go back to this property.

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

Daniel

Lovely hotel in a nice quiet spot

Leisure Self

10/10

Exceptional

05 Jul 2024

SJCTH

Great place to stay :)

Great stay, nice and very helpful staff and clean rooms with good beds.

Friends_and_family Family

10/10

Exceptional

30 May 2024

Renette

Everyone was pleasant & informative. Room was beautiful, clean & modern.

Leisure Family

8/10

Excellent

29 May 2024

Carol

Dining options were horrible.
Only served buffet and was terribly expensive.

Leisure Partner

10/10

Exceptional

25 May 2024

Kevin

This a very nice place to stay. It is an easy walk to catch the train to the Central Station. I would stay here again in a heartbeat.

Leisure Friends

10/10

Exceptional

21 May 2024

Robert James

We enjoyed our 2 night stay. It was so quiet we were able to 9 hours. Loved the shower. It was big with great water pressure. Would stay there again.

Leisure Family

6/10

Pleasant

20 May 2024

MING KI KEVEN

There are many stairs between the hotel and Metro station. The hotel room have many lights are not working. It is very dark in the room.

Leisure Partner

10/10

Exceptional

06 May 2024

Elaine

We were worried that this hotel was going to be too far out of the city centre but the trains were a quick and easy way to get about.
The hotel amenities were great and we enjoyed a coffee beside the canal each morning before we started our day.

Leisure Friends

6/10

Pleasant

03 May 2024

Carin

Hotel was fine for a couple nights. Front desk staff and dining staff should smile more. Not very hospitable.

Leisure Partner

2/10

Poor

07 Apr 2024

Rohini

I didn’t feel comfortable with my stay here . Travelled with two young children , no proper support and not a great stay. I did a non refundable booking , else would not have stepped in . They made me pay additional charges for kids , and staff were impatient and not so polite

Leisure Family_with_children

10/10

Exceptional

07 Apr 2024

Brennan

I really enjoyed our stay at the Mercury Amsterdam City Hotel. The hotel was convenient and the staff was very lovely and helpful to my family. The room was perfect for my family and very quiet.

Leisure Family_with_children

8/10

Excellent

06 Apr 2024

Margaret

Hotel is lovely and very clean. The only downside to it is that it’s too far out.

Partner

8/10

Excellent

01 Apr 2024

Keeziah

It is very close to the metro with lines into Centraal and other popular areas. The hotel room was clean and well presented. I would highly recommend staying here

6/10

Pleasant

30 Mar 2024

Robert

It was a great experience. The staff were super helpful when we got here. Being on one of the high floors was challenging as the room temp was around 25 degrees Celsius. Our fan broke down multiple times and we were not able to check in till 4:00 pm instead of 3 pm.

Friends_and_family Family

10/10

Exceptional

14 Mar 2024

Verified traveler

Excellent service and standard of room, pre-book breakfast otherwise it can get expensive.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2024

Arnaldo

Excelent option, a little bit far from the centre but still excelent option (close to Metro and public transportation really good in Amsterdam)

Leisure Family

10/10

Exceptional

22 Dec 2023

Mark

Great place to stay and explore

Staff were really helpful, as we needed to change rooms from twin to double and there was no fuss or problem, Hotel was very clean, room was great, only gripe was only one creamer per person in the room. Overall a great experience and would stay there again. Train station only 5 minutes short walk, Amsterdam city central was a 13 minute ride away, trains run every 8 minutes

Friends_and_family Family

8/10

Excellent

01 Dec 2023

Tom

The restaurant facility was something of a novelty for me. I found the entrance was roped off so and I had to take a circulators route around the bar, when I finally got into it I was bemused that the food was laid out but without any staff. I finally tracked down a waitress who explained that it was essentially a help yourself buffet which you ate in the bar area. Once I had this clear it worked really well for me as I detest sitting in a restaurant waiting to be served. The hotel does however need to explain the system to incoming guests.

Business Self