Name: Aartpark Hotel Inn At Lewiston
Address: 280 Portage Road, Lewiston, 14092, US

6/10

Pleasant

25 Jul 2026

Stephen

Good price

10/10

Exceptional

21 Jul 2026

Juan Carlos

Nice people, nice facilities, nice resting areas and everything is close.

Partner

8/10

Excellent

15 Jul 2026

Lialette

It was a pretty basic motel but it had everything we needed. It was a good one night stay place. A short drive to the Artpark Mainstage Concert venue.

Friends

6/10

Pleasant

14 Jul 2026

Anthony

Charged way to much (249.00 ) for a place like that

Partner

10/10

Exceptional

12 Jul 2026

Alfonso

Best place for a minimum budget!! Location and overall stay was amazing !!!

Family

8/10

Excellent

08 Jul 2026

Rebecca

Great location for walking to events in Lewiston such as the Farmers Market, Garden Festival annd to explore Lewiston. Clean and convenient. Free parking.

Partner

10/10

Exceptional

07 Jul 2026

Shivam

Good

8/10

Excellent

05 Jul 2026

Norberto

Good place to get some rest when traveling to niagra falls, close to everything without the high price.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Neil

This is a terrible hotel. No AC in hallways and AC was off in our room when we came in and it a 95 degree day. Took an hour to cool down. The carpets had a musty smell. Safety concerns as no smoke alarms or smoke detectors in room or hallway. We were on second floor and the outside door to get to the second floor was open all the time. No FOB system for those doors.,overpriced for the state of the place.

Considering calling fire officials to report them

Partner

10/10

Exceptional

30 Jun 2026

Connor

T

8/10

Excellent

29 Jun 2026

sulma Janet

Good

Family_with_children

6/10

Pleasant

28 Jun 2026

Valerie

Inexpensive, great location, short on ammenities (no vending) & accommodation (ac loud, bed so/so for comfy) However, probably would stay again. Friendly staff

2/10

Poor

27 Jun 2026

James Robert

Title: Disappointing Stay – Poor Customer Service and Cleanliness Issues

We recently stayed at Art Park Hotel and unfortunately had several disappointing experiences that I feel compelled to share.

Upon arrival an hour before the 3 PM check-in, we had groceries that needed refrigeration and simply asked if we could store them in a fridge. The front desk clerk was quite curt, citing that she had 20 rooms to clean and only four hours between checkout and check-in. While we understand the constraints of running a small property, sharing those operational details with guests felt unprofessional. All we needed was a place to keep our food cold.

When we finally checked in at 3:30, our room key didn't work on the first attempt. We had to make an unnecessary trip back down from the second floor to the front desk to get it sorted, a small but avoidable inconvenience that set the tone for the rest of the stay.

More seriously, we discovered a large, obvious blood stain on the bedspread after settling in. We reported it late in the evening and her husband came up to change it, which we appreciated. However, when we raised it again at checkout, the clerk deflected blame onto the laundry staff rather than taking any accountability. Someone making up the room should have caught something that visible.

The shower pressure in our room was also very poor, taking an unusually long time to rinse out my shampoo. We let her know as it likely needs a new showerhead or has a plumbing issue

Partner

8/10

Excellent

14 Jun 2026

Jessica

Check-in was easy and fast. Very friendly woman helped me. The room was lovely so was the surrounding area. Just steps outside my door was a farmers market, a place for a bit of food and smoothies and just lovely picture opportunities. The only thing that wasn’t great was the shower head in the room. It wasn’t functioning properly. Lots of free parking

Self

2/10

Poor

14 Jun 2026

Darlene M

Shower had no cold water. Person tried to fix, after got tolerable, went in and got back to steaming hot. Electric was lost on and off. Then at 10pm off no electric. Was so tired just went to sleep. Air conditioner had to be turned down to 59 in order to get it a little cooler so I could sleep. Watching TV next AM for news. Lost signal several times. Wish I could get my $100 dollars back. Inside room needs to be fixed! Peeling paint, floor between room and bathroom ripped up covered with tape. I did complain to desk person next AN before I left.

Self

2/10

Poor

08 Jun 2026

Claire

Stains in the bed sheets. Bugs and spiders on the beds.

Family

8/10

Excellent

25 May 2026

Charles

Centrally, located between a couple of different restaurants in the grocery store was very handy for what we needed to use it for.

Friends

2/10

Poor

18 May 2026

Sherif

2 rooms bad clean & bad AC

Family_with_children

2/10

Poor

17 May 2026

John

I did not stay at the Aartpark Hotel. I was involved in an accident approximately 83 miles on I/90 after making the reservation and approx 72 miles short of the hotel. My vehicle was rendered unusable and while trying to arrange for a tow truck I also called the hotel to advise them of the situation and that we had no way to continue further that evening. I knew the reservation made just 2 hours earlier was not cancelable but did hope there might be some accommodation based on this situation. I was told the non-cancellation policy was rigid even in the case of my personal situation. I stayed that night in a local hotel just around the corner, 3 minutes away, from where my vehicle had been towed. This was not a happy experience.

6/10

Pleasant

17 May 2026

Dianne

The location is close to restaurants, to Niagara University and the music facilities.
The room was clean and beds comfortable however other features are dated. The air conditioning/ heating unit worked but was very noisy. Spoke to manager before leaving so they would be aware of issue.
Parking maybe limited but safe.

10/10

Exceptional

08 Dec 2025

Matthew

Yes

Friends_and_family Family

2/10

Poor

29 Nov 2025

EMILE

Run down old motel, not as pictured. Very small, old room with NO service, The pictured buffet has not been served in years. There is no room cleaning, nothing. Not even hangers for your cloths though there is a rod. It's out of the way and run down. The lobby is shabby. DO NOT STAY HERE.

Partner

6/10

Pleasant

27 Nov 2025

Patrick

Good value for the money but keep expectations in check. Had a 'forgotten/ abandoned' vibe to it. No breakfast! Basic but safe; close to village main Street.

Business

4/10

Poor

24 Nov 2025

Prity

This hotel is good only if you're looking to stay at lower price around Niagara falls. Otherwise it's expensive for the money paid just for sleeping. It could have been at a lower price considering there are no other facilities.

Leisure Family

10/10

Exceptional

20 Nov 2025

Lawson

We love this place for fishing trips! Cost effective, and convenient!

Leisure Friends

8/10

Excellent

16 Nov 2025

Bernard

everything needed near by. If you are low maintenance travellers, this place is value for your money

Leisure Self

10/10

Exceptional

14 Nov 2025

Herman

Staff.

2/10

Poor

09 Nov 2025

Lyle

I'm reasonably sure this place has bed bugs. I didn't see them, nor did I see evidence of them, but I was clearly bitten by something after staying there one night. Huge welts appeared on me and I was itching furiously by the afternoon of the following day.
I have been bitten by bed bugs in the past, and these marks were curiously similar.
I have made it a policy of mine to never give a bad review for a service or a product on anything. However, I felt it was my responsibility to speak up on this one.

6/10

Pleasant

05 Nov 2025

Jeffrey

This motel has an odd practice of waiting for patrons to ask for washcloths before supplying them.

Self

2/10

Poor

05 Nov 2025

Darren

Room 105 had no heat. It was close to freezing out. They wouldn’t refund anything. Could you imagine not having heat. No budge on a partial or full refund. Not to mention the banging and swearing

6/10

Pleasant

27 Oct 2025

TONGBO

looks pretty old for everything

Leisure Family

6/10

Pleasant

26 Oct 2025

Javier

Really out-dated hotel, minimalistic services. Almost nothing no services, you get what you pay for. Great TV channel selection, good temperature, smelly washroom, and I find some garbage and dirty covers. But it was the cheapest hotel around 20 miles

Leisure Family

4/10

Poor

15 Oct 2025

Cullen

Coffee maker didn't work
Fire alarm would go off in the middle of the night for no reason
Shower sucked
Nothing was clean

4/10

Poor

13 Oct 2025

Robin

The beds were clean, but one was broken. There weren't enough towels and the bathroom needed a good cleaning. The lobby smelled terrible and the carpeting was filthy. No one is in the office from 11PM-11AM.

Leisure Family

10/10

Exceptional

08 Oct 2025

James

Yes great place to stay

Partner

2/10

Poor

06 Oct 2025

venakta

106-110 all rooms are dirty and filled with dangerous bugs. As soon as I open the door the bunch of insects fell on my head and when I complain the staff they are very arrogant and said no room change in a rude way. I left the hotel without staying with this ass hole attitude staff

Family_with_children

4/10

Poor

05 Oct 2025

Jennifer

The room smelled like no one had been in it for a long time. Bathtub moldy, tiles cracked are faucet. INFESTED WITH SPIDERS!!!! A spider fell in my eye while I was laying down. Cobwebs in all of the corners.

Leisure Partner

6/10

Pleasant

05 Oct 2025

mike

ok hard to park

Leisure Family

2/10

Poor

02 Oct 2025

Wilson

Place was terrible girlfriend got ate up by bedbugs terrible

2/10

Poor

28 Sep 2025

Christin

I cannot understand how this property can stay open legally?? I have had to stay here over the years since there is limited lodging in the area and Lewiston was packed with visitors this weekend. There were no other options. This place was the only option (at $150 a night!!) and this was the worst stay so far!!

None of the lights in the room worked. For the whole 2 days I was there. I asked for new lightbulbs and they handed them through the door to me and then the lights still didn’t work. Breaker issue?? No TV remote available. But the best part…

It was obvious the shower had not been cleaned. Still had leftover soap and scum from previous guests in the stall. The shower knob kept falling off during the shower & the water would swing between scalding hot and then freezing cold, without even adjusting it.

The room floor was filthy…crumbs and dirt…used plastic silverware was on the room floor with dried food residue on it & crumbs everywhere. The towels and sheets stunk.

And then right at checkout time the staff tried busting into my room while I was still inside…no knock or anything. Good thing the chain was on the door!

I didn’t bother complaining in person because I’ve stayed here before and I know they just don’t care. But instead I decided to warn you all from staying in this overpriced dilapidated dirty slum.

Lewiston REALLY needs more options of where to stay since it’s a great area!! This motel needs extreme renovation!! It’s poverty level quality

Leisure Self

4/10

Poor

26 Sep 2025

Faraz

A strong odor when you enter the building. Would not allow check in after 11 PM and no service is available until 11 AM.

8/10

Excellent

24 Sep 2025

Judy

I didNOT appreciate a bit that the lock on my door DID NOT work; therefore anyone could have walked right in.

8/10

Excellent

24 Sep 2025

Thomas

Property was easily accessible to a venue that I was visiting.

2/10

Poor

23 Sep 2025

Matthew

I booked the room at approximately 1115 pm. I arrived 30 minutes after and the Aartpark Hotel Inn was locked up with a sign saying late arrivals oay for the night. When I called to explain above, I was told rather abruptly there are no refunds for late bookings because they are considered late arrivals. I highly recommend not staying here after such an experience.

2/10

Poor

21 Sep 2025

Diana

TERRIBLE. Do not stay at this property, pay a little extra and go somewhere else. The location was in a dodgy area. The service was very bad. The property is old. I will never come back.

Leisure Family

2/10

Poor

21 Sep 2025

Syed Muhammad Hassan

Would say that it was the worst decision of my life to reserve for this hotel. Never ever stay in this hotel especially if you are with family. Spend 30-40 bucks extra and you will have a good experience in another hotel. The tea maker had a mold in its pot. This shows the cleanliness standards of the hotel. The room smells like it has mold in carpet. The worst part is the reception staff. He was totally unprofessional.

Leisure Family_with_children

8/10

Excellent

18 Sep 2025

Sourabh

Good

8/10

Excellent

18 Sep 2025

Ethan

Very close to Art Park for concerts, no breakfast but does have an ice machine, I would stay again but hopefully ag a cheaper rate, (paid $90)

Leisure Friends

6/10

Pleasant

15 Sep 2025

Paul

A place to lay your head.
But I wouldn’t bring my wife there!

Leisure Friends

2/10

Poor

14 Sep 2025

Anil

The worst hotel I have ever stayed. It deserves negative rating. Not even zero.

Leisure Family

4/10

Poor

14 Sep 2025

Clifford

The staff was ok but not exceptional. Room was poor. Bathroom was horrendous. Bath faucet was barely hanging in the wall.

Self

10/10

Exceptional

10 Sep 2025

Niall

Friendly staff

2/10

Poor

07 Sep 2025

Cassandra

I stayed here for my graduation. As I was graduating at the Aartpark venue, in which this Inn was the perfect location as it was so close.

However.. this was the WORST hotel/Inn I ever stayed at. When my family and I came, we had to ring the bell multiple times. After about 3-5 mins someone came down the stairs in their bare feet and gave us our key to our room.

- There was a lot of stairs, so my poor grandma wasn’t able to make it up
- The rooms smelt like someone was smoking a cigarette in bed
- You couldn’t open the windows
- The Air condition/Fan was dusty and smelt like smoke and had me suffocating
- The bedsheets had stains on it
- The fridge wasn’t cold, and had balls of hair in it. It looked like it hasn’t been cleaned for months
-The towels in the washroom were dirty and looked used
- There was blood on the mirror
-The lights didn’t work
-There were dead bugs everywhere
- There was hair attached to everything

This place was disgustingly atrocious !!!

My family came up in the room with us so they could get ready for my graduation, as we were coming from far. They couldn’t stand the smoke and smell, so they changed and went outside for a while until we were ready. My boyfriend and I were supposed to stay 2 nights, but we couldn’t stand everything there. We woke up early the next morning and left right away. Told them we’re leaving early, and cut. I never got refunded back for the 2nd night we didn’t stay, but whatever. I rather have left and stayed somewhere else

Leisure Family

8/10

Excellent

07 Sep 2025

Robert

Our stay was great -ideal location for the events we attended -check in was quick -room had everything we needed

Leisure Friends

2/10

Poor

04 Sep 2025

Amala

Looks can be deceiving. The photos on the website painted a much different picture than what we actually experienced. The rooms had a strong odor, the bathrooms were filthy, and both the toilets and bathtubs were clogged. It was one of the worst stays we've ever had. To make matters worse, despite what was advertised, there was no breakfast provided. I booked through Expedia, but unfortunately, this hotel turned out to be a regrettable choice.

Leisure Family

4/10

Poor

02 Sep 2025

Rose

The staff were friendly to me when we checked it. I heard the attendant yell that there is no breakfast and checkout is a 11 A.M. The room was dirty. I would not sleep under the covers because the box that the mattress was resting on was filthy with a black smug on it. The shower was dirty and there were no wash cloths only towels. The room smelled musty. There was no elevator. Being disabled, the staircase was difficult. There was only a railing on the lower half. At one time, there was a staff member walking up the stairs behind us and did not ask to help us even though we were truggling. Overall a terrible experience. WIll not go there again.

4/10

Poor

31 Aug 2025

Keren

Location not convenient, very old, smelly corridor, only four towels for five people and wouldn't give us another. No soap and shampoo.

Leisure Family

4/10

Poor

26 Aug 2025

Sheila

It was an ok stay for a concert. The room smelled musty and the toilet backflowed upon first use. The bathroom was not clean and the lights did not work. The beds were ok and comfortable. I wouldn't recommend this place but it would do in a pinch but almost anywhere else would be better.

Leisure

2/10

Poor

24 Aug 2025

james

Don't do it!!

The room smelled like smoke. The desk clerk offered to spray the room with Fabreeze. The bathroom floor was filthy. I mopped it with a towel. The toilet base was filthy. I washed it with handiwhipes. We finally decided this Hotel was not properly maintained. When we asked the front desk guy about canceling he said he couldn't do that. When i asked for the owners contact information i was told, he couldn't give that out. He doesn't talk to anybody. When i asked for his first name he said, I'm not allowed to give that out. This place is disappointing. The ceiling had water leaks. The carpets where filthy. I realize it's an inexpensive motel, but thats no excuse for not being clean and maintained.

Partner

2/10

Poor

24 Aug 2025

Caleb

First picture on Expedia listing was continental breakfast, but when I arrive, there was sign saying no breakfast available in front desk person said they had not updated the website yet.

2/10

Poor

22 Aug 2025

Claudina

Unprofessional front service. The bathroom was disgusting, dirty and smelled horrible.

Family

2/10

Poor

19 Aug 2025

Verified traveler

DO NOT BOOK HERE!

This hotel is dirty, smelly, had a hole in the wall by the tub and so bad we didnt even stay. We requested a different room to see if that would be better but according to desk there weren't any. He said that they could use an ionizer and some spray to make it better. We didn't agree to them masking the smell and desided not to stay. In the photos of this hotel there are pictures of a nice breakfast buffet- this has NOT been available since COVID stated the desk worker. Total misrepresentation! Seriously don't book a room here its really that bad!

Friends_and_family Friends

6/10

Pleasant

17 Aug 2025

Mike

It was adequate

10/10

Exceptional

16 Aug 2025

Sara

The Art park hotel motel was great.I'm here in business and they made it more like a vacation.

10/10

Exceptional

16 Aug 2025

Kenneth

Great stay

4/10

Poor

16 Aug 2025

Sharon

Location was great - comfortable bed - NO WATER in shower and no wash cloths

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Digbijaya

Good for one night

Leisure Family_with_children

6/10

Pleasant

13 Aug 2025

Fejal

No breakfast even though it shows on the website? Beds were pretty comfy though.

Leisure Family_with_children

4/10

Poor

10 Aug 2025

Tamara

The bathroom didn’t look like it was cleaned at all. The toilet had urine on the back of it, mildew inside the toilet bowl, and the shower was grungy.
The bedspreads could use washing.

Leisure Partner

8/10

Excellent

08 Aug 2025

Emely

It was a great place for an overnight stay. The beds were comfy and the room was clean. A/C was great!

Leisure Family

6/10

Pleasant

07 Aug 2025

Donna

Are AC unit was very loud. The room had a weird smell to it. Front desk you had to call if ypu wanted anyone. Our bathroom door didn't shut very well. The bed is very uncomfortable and room is small. The town is something else you can walk to anything you wanted lots of shops and restaurants to choose from. Only a 15 min drive down to Niagara falls!! People from this town our very nice and social.

Leisure Family

6/10

Pleasant

07 Aug 2025

Ashley Rae

Centrally-located motel room without breakfast

Rooms had tastefully updated interiors, but our end room was not entirely clean (e.g. hair and dirt in corners of bathroom, visible stains on bedspread, etc.) Also, the office manager was not friendly upon check-in and provided very poor answers and suggestions, including to such easy questions as, \"Where can we park?\" Lastly, the \"hotel\" did not provide breakfast as advertised everywhere online, particularly at the time of booking. Overall, the motel provided a well-priced, centrally-located room for a post-concert overnight.

Partner

8/10

Excellent

05 Aug 2025

Maria N.

Spend some time at Beautiful Artpark

10/10

Exceptional

05 Aug 2025

Jamie

Came for a concert @Aartpark, very walkable. Coffee shop across the street, restaurant practically next door. East walk to the venue. Will definitely stay again!

Leisure Friends

6/10

Pleasant

04 Aug 2025

Debra

Breakfast was not available during the stay which should have been mentioned ahead of time, and also compensated for the lack of an amenity that was advertised

Partner

2/10

Poor

03 Aug 2025

Logan hussain

Never rent this place, Staff are absolutely ridiculous.

8/10

Excellent

02 Aug 2025

BRUCE

Nice location.
We had to ask for washcloths. The television did not work.

Leisure Family

2/10

Poor

01 Aug 2025

Verified traveler

Bad.

Leisure Friends

2/10

Poor

31 Jul 2025

Jeyasingh

Too dirty, and musty smelling, the rooms had cob webs next to the beds that was not cleaned.

Leisure Family

8/10

Excellent

29 Jul 2025

ABINAS

We stayed for a night. Experience was good.

2/10

Poor

28 Jul 2025

Agnes

I can't say the good thing about this property. The room we got had a broken shower, then we were moved to another room with broken A/C, not working fridge and the one we got was with mold inside. At the end the coffee maker had still coffee in it, covered completely in mold.

6/10

Pleasant

27 Jul 2025

Carl

Would stay there again.

6/10

Pleasant

27 Jul 2025

The wonders

It can be a good choice for just one night

Leisure Family

6/10

Pleasant

26 Jul 2025

Carmen

Olor de las habitaciones no agradable y la limpieza no la adecuada.

Leisure Family

10/10

Exceptional

23 Jul 2025

Lawrence

A1

2/10

Poor

20 Jul 2025

Catherine

Disappointed

The room was dirty. The tub and fridge had filth all over and in them. The bed had stains on it. I would not recommend this place to anyone

Friends_and_family Friends

6/10

Pleasant

18 Jul 2025

Scott

Toilet was loose. Poor water pressure in shower

Leisure Self

4/10

Poor

17 Jul 2025

Ping

Ms

The environment is good：there are performance at the lawn near the hotel，and a big supermarket with walking distance. All good but there was no hair dryer in the room and only half roll of toilet paper left that was run out soon. Front desk is always left unattended，you have to call them for everything.

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Jennet

lobby is filty....no microwave inside the room.bathroom doesnt have shampoo,conditioner, soap.

The good thing they have parking.

Leisure Family

2/10

Poor

13 Jul 2025

Verified traveler

I have one word to summit up “ICK”

Friends_and_family Friends

4/10

Poor

13 Jul 2025

Jerome

Fluid stains on the bedding. Carpet not vacuumed, looks dirty. Very dissatisfied.

Business_and_leisure Friends

2/10

Poor

12 Jul 2025

Violeta

Filthy and disgusting!!

This place was filthy. Spiders and spiderwebs everywhere. When we brought it to the staffs attention, they were rude and dismissive. They basically said take it or leave it, but didn't offer a refund. They advertise as having breakfast, but when you arrive there is a sign that says no breakfast. I've stayed in many hotel and motels in many different places, and this was by far the worst. I would never stay here again! Hotels.com should remove this place from their app.

Friends_and_family Family

4/10

Poor

07 Jul 2025

William

Property does not look like pictures, front desk looks untidy. Very limited access to staff and front desk. Calls to front desk are unanswered. Management did mention at check-in that rooms are not cleaned and towels are not supplied. Condition of rugs and doors need repair,

Leisure Self

10/10

Exceptional

07 Jul 2025

Michelle

We were told ahead of time that our check in could be later as it was a busy long weekend. When we arrived our desired room wasn't ready and we were offered another room but declined due to location...we said we'd wait...they immediately got our room ready in 20 minutes while we enjoyed ourselves in the gazebo. Beautiful property and gardens.

2/10

Poor

05 Jul 2025

Stewart

Lacked electric outletsp neapr bed. Light switch didnt work, had to physically remove bulb.

Leisure Partner

6/10

Pleasant

01 Jul 2025

jonalyn

I appreciate that they process the refund, since there is a misunderstanding about the check in. Thank you.

2/10

Poor

01 Jul 2025

Larry

room had oder, and black hairs were in the bed and on the sink

Partner

10/10

Exceptional

29 Jun 2025

Timothy

This place was quiet and clean. Couldnt really ask for more than that. I'll book here again when i return.

Partner

4/10

Poor

29 Jun 2025

Cagri

The water in the bathroom sink does not flow and the hotel is very noisy

2/10

Poor

27 Jun 2025

Darlene

Unfortunately, this was one of the worst hotel stays I’ve experienced. I’ve stayed in much nicer places for half the price. It felt like a money grab aimed at travelers unfamiliar with the area.

While the room did have beds to sleep in, there were several major issues: no hot water, barely any water pressure, a tub that didn’t drain, and an overall unpleasant smell in the room. There was no body wash or washcloths provided, and the coffee pot was dirty and unusable. The property itself has potential, but it clearly suffers from a lack of upkeep and attention.

One positive note: although it wasn’t listed on the site that the office closes at 11 p.m., the staff did call ahead and arrange for someone to meet us when we arrived late, which we appreciated.

Overall, this stay was disappointing and not worth the cost.

Leisure Family_with_children