Name: Mauritius Hotel Therme
Address: Mauritiuskirchplatz 3 11, Cologne, 51143, DE

8/10

Excellent

13 Jul 2026

Anna

No parking. We had to park blocks away in a paid parkade that was expensive.
Came for the pool but didn’t get a chance to enjoy due to our lateness, as well you have to pay extra for access to it which was not worth the 1-2 hours of potential enjoyment that we could’ve had.
We also did not feel that safe in this area of the city where the hotel was. A lot of graffiti everywhere. What appeared to be the ?homeless consuming drugs during our walk from the parkade. I would not come to this hotel again.

Partner

10/10

Exceptional

12 Jul 2026

farhad

Love roof terrace- wish bar open later though!

Partner

6/10

Pleasant

06 Jul 2026

Daniel-Philippe

If the Spa/Therm was not on site, the property would be less than 3 stars. They assigned me to a room where the telephone does not work; no English instructions for the air conditioner and the television. though it advertises as 4star, there was no robe, slipper's and turndown service. The staff could not find my reservation, had to see my confirmation to add my daily breakfast.
The location was its second best feature.

Self

10/10

Exceptional

02 Jul 2026

James

Excellent German style sauna.

Handy location for the gay scene.

10/10

Exceptional

02 Jul 2026

Gurinder Pal

Clean room, staff was nice, better options for breakfast within city centre, but spa was 10/10 and i highly reccomend the aufguss that happens every hour in the spa, very clean hotel and spa.

Family

10/10

Exceptional

28 Jun 2026

Emily

The hotel was absolutely lovely, and the Therme was incredible! An amazing way to end a day in Cologne. Staff were helpful and the room was lovely and clean. Would recommend this hotel and would love to stay again!

Partner

10/10

Exceptional

23 Jun 2026

Martin

Everything perfect :-) probably parking very dificoult

Business

8/10

Excellent

29 May 2026

Israel

This was a very nice hotel. One of our favorites on our trip. The staff were kind and helpful. The room was nice and conveniently located. I wish we had time to enjoy the spa.

6/10

Pleasant

25 May 2026

Ian

The hotel was ok for my trip. Breakfast is expensive for what it is.

Self

10/10

Exceptional

24 May 2026

Adrian

I had lovely stay at this hotel in the center of Cologne. It was my first time using a German spa, The main sauna has a old custom ritual when a person heat up the suna with lemongrass herbs on the hour, I absolutely loved it! Outdoor hot pool and indoor pool, cold tub, Jacuzzi. Never have I been to a spa and felt so relaxed and free from stress.
Friendly checking in and out. Rooms clean and modern. I had the best sleep here, must have to come back.

Self

10/10

Exceptional

22 May 2026

Lynn Scott

Great place! Great price! Spa was amazing. The breakfast was delicious! We couldn't be more pleased!

Family

8/10

Excellent

18 May 2026

Pavel

just ok if you need to stay at that neighborhood

Partner

6/10

Pleasant

17 May 2026

Aimee

The rooms are small and so are the beds. The pillows are uncomfortable and the shower is small. The maids came once to make our beds during a 5 night stay. The spa and sauna is nude so we did not use it. The breakfast was good but pricy. Staff was OK. They clearly do not care for Americans by their attitudes towards us. Will not return.

Family_with_children

10/10

Exceptional

28 Apr 2026

Ryan

Everything was quite great. Quick check in with nice staff, comfortable location, great facilities. Breakfast is quite good, even with decent coffee. I'll likey stay again

8/10

Excellent

28 Apr 2026

mark

We needed to change our room due to a loft bedroom with narrow stairs. We were able to change and it worked out.
It was awkward to have to exit the building and walk around the block to get to and from the lobby/ restaurant.

10/10

Exceptional

19 Apr 2026

Denise

Great breakfasts

10/10

Exceptional

15 Apr 2026

Eva

Very clean room. Friendly staff. Delicious breakfast. Nice location.

Self

10/10

Exceptional

31 Mar 2026

Sakina

Lovely but robes and towels should be included in the spa.

Partner

10/10

Exceptional

14 Mar 2026

JESUS

Nice spa.

Self

2/10

Poor

06 Mar 2026

Aric Jerome

The room had bugs, so the occupant (our son) requested a different room. They did comply, but then accused him of damaging the TV. It was not true anyhow, and it then turned out that they accused him before even talking to any others (cleaning and maintenance personnel) who had access to the room. Overall, the facility was dirty and shabby - both rooms, elevator, etc. Overall impression was borderline disastrous, and anyhow the standard of a 4-star hotel was definitely not met. Beware the room damage scam/trap - we recommend taking a pic of your room to document the condition and avoid unfounded accusations!

Self

10/10

Exceptional

18 Jan 2026

shaun

My go to hotel for the location and spa

Business

10/10

Exceptional

18 Jan 2026

Sen

Clean, friendly

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

jayne

We didn’t eat breakfast or use the pool. The staff were very friendly. Room was clean and comfortable

Partner

10/10

Exceptional

03 Dec 2025

Jeremy

Excellent spa, very friendly staff.

Leisure Self

8/10

Excellent

30 Nov 2025

Thomas

The room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Pavel

Great

2/10

Poor

17 Nov 2025

Beannelly

The hotel was terrible. They changed out rooms three times. The first room was not 3 beds like we requested, the second room bathroom wasn’t working. The shower wasn’t draining and it the bathroom was flooded. Front desk was rude to us. I do not recommend this hotel to anyone.

6/10

Pleasant

25 Sep 2025

David

Spa was very nice, wasn’t prepared for the naked sauna’s though as wasn’t sure whether signage meant swimwear was optional or not allowed, probably an English thing, so avoided. Naked people wasn’t a problem to us but families with children should probably be made more aware.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Pavel

A

Leisure

8/10

Excellent

08 Sep 2025

Jonathan

Peceful stay

Hotel was clean and Tidy. 2 entrances to hotel which was a bit awkward as we couldnt get to our room through main entrance due to spa. In moddle of hotel. We done the spa for €10 asnot included in the price whick was fair enough but when leaving hitel we were chatged for robes at €8 each and were not made awarw there was a cost..Rooms were ok fle soze and breakfast basic especially when €20 per head. 4 stars

Friends_and_family Friends

10/10

Exceptional

06 Sep 2025

gregor

Very helpful reception staff.

Self

6/10

Pleasant

31 Aug 2025

Paul

Clean rooms- strange access around hotel

The hotel room was very nice but I didn’t like having to walk around the outside of the building on check in and check out- not great in the rain when it’s about 200m. Found it very strange

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Steven

Super nice quiet room. Baby crying next door but you could only hear it in the hallway. Good choice for breakfast .

Business_and_leisure Self

10/10

Exceptional

01 Aug 2025

HOLLY

Lucia was amazing and extremely accommodating when we checked in. Our suite was incredible and had amazing views. We will definitely love to go back one day.

Leisure Family

10/10

Exceptional

28 Jul 2025

Stacie

Fantastic room. Spacious with sofa and a queen and a half wall and 2 more beds. A/c worked great.
We didn’t use the spa so can’t comment on that. No garage parking available as they have to festival goers. Was lucky to get a spot up front, but only until 9 the next morning. Went to pay for parking at 9:10 am and already had a parking ticket.

Leisure Family

6/10

Pleasant

16 Jul 2025

Clifton

Parking lot as very inconvenient with a car, couldn’t access our unit 22 from front and map very vague

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Claire

Great central location

Lovely central location. No air conditioning but there was a free standing fan.

Friends_and_family Family

2/10

Poor

02 Jul 2025

Juliet

Seedy dated nudist hotel, avoid

Appalling hotel with naked men lounging around in the rooftop bar. Nowhere on the listing or the hotel website does it prepare you for this. I am a professional female solo traveller, I do not want or need to enter a bar for dinner and be greeted by the sight of men with their 'bits' on full display. The hotel is absolutely not 4 star, it's 2 at best. The room itself was cheap, dark, dated and smelled of stale smoke. I booked it for the pool, which is an extra €10 a day PLUS another €8 for the compulsory robes and slippers. I didn't use it after being informed being naked is compulsory. No redeeming features in this hotel at all, avoid at all costs. Hotels.com were not at all interested in the fact their listing doesn't warn of the nudity or the potential safety issues.

Self

4/10

Poor

22 Jun 2025

Jerrod

There’s a textile free sauna attached with the hotel. 10euro entry fee for hotel guest to use. Quite nice, and towels / robes available for rent as well.

Leisure Family

10/10

Exceptional

05 Apr 2025

Jasmine

The pools and saunas are amazing. Lots of naked folks, and some “textile free” pools and saunas, so if that’s not your jam, maybe go somewhere else. My adult daughters and I had a great (and separate) time however, everyone except the man at the front desk was super nice and no creepy vibes at all.

Leisure Family

8/10

Excellent

04 Apr 2025

S J

Great stay with some room for improvement

The pools and saunas are fantastic. Highly recommend this hotel in Cologne. It would have been an ideal stay if it wasn’t for faulty WiFi in my room (for the entire 3 days I was there). Breakfast was a bit sad so I would miss that next time, but definitely stay again.

Self

10/10

Exceptional

30 Mar 2025

Alex

Great Spa

Older but clean and comfortable facilities
Convenient location and hours

Business

4/10

Poor

30 Mar 2025

Reza

Needs and update!!

Rooms are not updated I payed a lot and hotel initially gave me an awful room I asked to change and got a slightly better room. Hotel needs refurb but all is happening is little bits of maintenance here and there rather than fixing the entire old and outdated bathrooms flooring and furniture.

Business

8/10

Excellent

17 Feb 2025

Verified traveler

Good for my quick stay.

I did a last minute booking and had a good stay. The staff here are very friendly and willing to help. The rooms, however, do not look like the pictures online. Once I checked in and noticed the difference, I was allowed to see another room but stayed with what I had. I think, for a spa location, I was expecting more bang for the buck. It was, still, a good stay. One thing to note, the spa is co-ed and bathing suits are not allowed in areas other than the pool inside the co-ed spa. (I should have asked more questions but wasn't expecting it.) There is parking that can be purchased. It is for smaller cars. The staff helped me get out. Lol. The breakfast is small but good and it is located near other shops, restaurants, etc.

Self

2/10

Poor

03 Jan 2025

Verified traveler

SCAM! Don’t waste your money at this place!

The only good thing about this Hotel was the overall location. It was walking distance to the Neumarkt ( uBahn).

1. Room was small. Couldn’t access it through regular entrance. Had to walk around the block to get to my room. Which felt super unsafe and sketchy at night time when going to my room.
- That was not included in the description of the hotel or the room.

2. Customer Service
My overall stay plan changed a couple of weeks before my arrival at the hotel. I paid extra $ a day to have flexibible reservation. And I messages the property on the app. App said hotel will contact me directly. They never responded to me.
Talked to the receptionist aa soon I arrived, they couldnt help and advised to talk to reservation person. Didn’t see the reservation person on site for 2 days and gave me a card to email her.

And they denied to give me a refund. I had to pay 500 more euros for the days I didn’t stay. Travellers be aware!!!

3. Shower had black residues from the caulking when water hits.

Tiny room, horrible customer service. Don’t book flexible room with this hotel, it would be a waste of money and they would not be flexble and wont respond to you and charge you extra. Such a scam!!!

Friends_and_family Family

8/10

Excellent

03 Jan 2025

Jason

Wonderful hotel and spa, the staff at the restaurant were perfect and took great care of us. Room was comfortable and cozy, small but enough space.
The spa was exactly what we needed after the stress of the holidays. Thank you for a relaxing weekend.

Leisure Partner

10/10

Exceptional

01 Jan 2025

Ken

The staff of the hotel are very friendly and caring. This is the best hotel we had stayed in Germany so far.

Leisure Family

8/10

Excellent

13 Dec 2024

Pam

Room was wonderful and the breakfast was good. We were not impressed with having to walk around the neighborhood to get to our room. The spa was confusing not knowing how to get around it from our room and we were not told we could access the breakfast restaurant through the sauna area and walked completely around the block, in the cold, to eat breakfast.

Leisure Friends

10/10

Exceptional

11 Dec 2024

Dan

It was a great location close to the old city and an easy walk to the cathedral. Lots of ahops and christmas markets around. The pool was good as well as the sauna.

Leisure Family

8/10

Excellent

02 Dec 2024

John

Nice hotel still having work done. Wifi was poor but we didn't use it really.

Friends_and_family Family

8/10

Excellent

02 Dec 2024

STEVEN

Overall a VERY good hotel. Was nice to have an actual bed for the 3rd person (daughter). Breakfast was all you could ask for, 20euro. I'd recommend it, but 2 things were not ideal. The spa is fully nude. Not really a problem for me but if your visiting with your kid, maybe a little awkward. My wife would also refuse to go. Our room was facing the pool, which is open until 1130pm and not well sound insulated (big window , which I suspect was single pane). We were there in the winter so it was manageable, but I don't think I'd like it in the summer due to people in the pool. To be clear, I would recommend it and will stay here again (location is great), just insist I not be facing the pool (street is quiet)

8/10

Excellent

02 Dec 2024

Heather

The room was nice, but parking is quite a bit away. We had one of the rooms in the back of the property so had to walk around the back of the building to get to our room, there’s no way to access it from the lobby. Was a little intimidating at night. But overall, it was clean and great value for our money!

Leisure Family

6/10

Pleasant

30 Nov 2024

Didier

.

Leisure Partner

6/10

Pleasant

08 Nov 2024

Jay

Hotel is looking a little tired. Pillows on the bed were dreadful and lead to very poor nights sleep.

Leisure Partner

6/10

Pleasant

07 Nov 2024

Anthony

Corruption in the spa

The hotel itself is great for a few days, tge problem is the spa area, there is a corrupt man working there selling cheap tickets to go in the spa. The first night i was there i was offered a half price ticket for cash only.

The man works in the spa and lets all his friends in. He is white and uses the facilities when he is supposed to be working. Monday 04th Nov approx 6pm he was working there, the hotel need to fix this man.

Business

8/10

Excellent

01 Nov 2024

PAUL JAMES

Lovely Hotel. Sadly, we had a room from 3 adults shared . Entrance to our room facility was back outside and around the other side of the hotel which has a bit of a back alley feel to it( compared to the main entrance); Never felt part of the Hotel as there was no internal access . Room and space was excellent inside though, which was such a shame. Our room was also on the ground level where the window ledge attracted empty drink bottles from only god knows who…so couldn’t have a window open. i would stay there agin, but would book 2 double rooms instead (just to hopefully be in the main part of the hotel .

Leisure Family

8/10

Excellent

19 Oct 2024

Scott

Staff was friendly. Parking is very limited.

Leisure Friends

8/10

Excellent

19 Oct 2024

Alain G

Good stay

Enjoyable stay, but the room was a bit small felt hot with no air con, the private parking was a plus at 25 Euros per day, the location was good. The staff were very helpful and welcoming, good breakfast. Louis

Friends_and_family Family

10/10

Exceptional

14 Sep 2024

Bernhard

Great stay. The attached Therme was an additional perk that allowed some relaxation after a work day. Staff were great too.

Business

8/10

Excellent

26 Aug 2024

Thapakorn

Great place, nice breakfast

10/10

Exceptional

13 Jul 2024

Ricardo

Full spa that you should take advantage of

8/10

Excellent

26 Jun 2024

Philip

Travelled to Cologne for an England Euro 24 game. The hotel was fine for a short stay close to several decent bars shops & restaurants & 10 minutes drive from the main rail station.

Friends_and_family Family

8/10

Excellent

20 Jun 2024

Nansi

Gone downhill

Nice room but quite a walk away from the main hotel and pool. The breakfast was poor compared to how it used to be. Quite a shame.

Business Self

10/10

Exceptional

11 Jun 2024

Ryan

Great spa experience!

Leisure Friends

8/10

Excellent

02 May 2024

jeff

Property was great, although our access cards stopped working a few times and had to be reprogrammed by the desk staff. Room was wonderful. Spa was nice, but if your coming from outside of europe, do your research on european spas, it can be a culture shock.

Leisure Family

10/10

Exceptional

28 Mar 2024

Vladimir

Our second time here - it’s an old school great German spa hotel, with the exceptional sauna complex (which includes rituals every hour from 13.00). It’s dated at parts but that’s compensated with the very fair value.

The breakfast was plenty, the service kind and welcoming and the room large and clean. We will come back.

Leisure Partner

6/10

Pleasant

24 Jan 2024

Enrique

Attention from staff is very kind, the cleaning service not very good, the pool area was kind of weird, some people naked and not clear rules (at least for foreigner visitors), breakfast buffet good!

Leisure Partner

8/10

Excellent

08 Dec 2023

Rufus W

It’s decent hotel in a good location.

Leisure Self

8/10

Excellent

07 Dec 2023

Colin

Lovely hotel, staff could smile a bit more!
Excellent service, breakfast had a good selection. Thank you.

Leisure Partner

4/10

Poor

06 Dec 2023

Stephanie

They advertise the pool heavily but you have to pay extra to use this

Leisure Partner

8/10

Excellent

12 Oct 2023

Verified traveler

Good value hotel

Had a good stay at Mauritius. Enjoyed the breakfast selection. The layout of the hotel is quite strange so takes some getting used to. Quite a basic room and covers not that comfortable. Good facilities such as the gym and spa. It is recommended to go nude in sauna and in pools so slight culture shock if not not used to it. I think for the price it’s pretty good value

Business

2/10

Poor

23 Sep 2023

Wayne

You need to walk in the rain to go to your room. At least 600 feet. Parking directions are lousy and manager was rude when ask for proper directions to the parking. To reach restaurant you need to go outside walk another 600 feet same for lobby, no fun when it rains. Would not recommend this hotel.

Partner

4/10

Poor

21 Sep 2023

Sharon

They claim to have “Parking”- but only 10 spaces.
So if u are the 11th guest- u have to use public parking.
There was no wash towel, no complementary shampoo, conditioner, water, coffee or tea.
They have a spa- but must get in using their bath robe which they charge for bath robe.
For the price they charge, they should be a bit more generous.

Leisure Friends

8/10

Excellent

13 Sep 2023

Thomas

The spa was amazing best ive ever had at a hotel, room had no AC was really hot at night

Leisure Self

8/10

Excellent

04 Sep 2023

Colin

Nice hotel and spa

We stayed 2 nights as part of a tour of Germany. The hotel is well located and the therme spa was excellent. The breakfast has a good choice and the staff we very helpful, We had rooms that had to be access from the back of the hotel which wasn’t very convenient. The room was good size and comfortable. The major downside was not air con, this meant we had to have the windows open and it was extremely noisy. An English group had parked their car outside and played their music at full volume and took drugs until the early morning - luckily they only stayed one night but it meant we didn’t get any sleep. We would have cancelled the following nights stay if we could.

Partner

8/10

Excellent

28 Aug 2023

michael

didnt realize they did not have air conditioning, my mistake. Ill never make that mistake again !! Therme was excellent

Friends_and_family Friends

2/10

Poor

26 Aug 2023

Donovan

Homeless people were camped outside my room smoking and vomiting into the late evening. Staff did nothing. Hotel is rated a 4 star yet doesn't have AC, when the temperature was in the 90s in the day and 80s at night. Truly unbearable.

Business Self

6/10

Pleasant

31 Jul 2023

Jenny

The hotel is random and the staff were unfriendly. Good if you want to stay near shops restaurants and live the city center.

6/10

Pleasant

27 Apr 2023

Joseph

The spa was excellent, however the biggest surprise was the proximity to the church and the bells ringing. It is to be expected on a Sunday, but surprised at the 7.30 awakening on Monday.
The room was comfortable but too warm as there was no temperature control other than being able to open the window, which directly relates to previous point.
The final surprise was that my room never got serviced during the 3 days I was there. Again a little surprising, as the least I would have expected was fresh towels each day. Maybe it was part of there environmental programme, but considering the amount of laundry they must go through as a spa resort, fresh towels for guests, shouldn't effect their footprint dramatically.

Business Self

2/10

Poor

10 Dec 2022

Verified traveler

Very unimpressed with all aspects of my stay from start to finish.
Started with rude staff at check in who didnt recognize my status or provide any information about the hotel and this service continued for the whole stay
Requested new towels and bed linen as per hotel procedure since they dont do daily house keeping and none were provided.

Self

4/10

Poor

20 Sep 2022

Verified traveler

Disappointing

Overall very disappointing, I wouldn’t recommend it. I wished I went for my alternative option.

The hotel had a strange atmosphere and the customer service at check in was severely lacking. My room key did not work but no apology given despite it being inconvenient coming back down from the 5th floor and back up again. I didn’t feel like enough information was given about the hotel itself and the use of the spa. I was told by guests in the spa that you have to go into the sauna naked but this wasn’t explained at reception and quite an important thing to mention! I found it bizarre that I had to keep asking questions and information wasn’t volunteered.

I had a massage booked at the hotel and as a massage therapist myself, I found it again very disappointing. There was no consultation to ask about medical conditions (standard protocol), the massage room was cold and the massage itself was really bad.

The hotel room was basic and just ok. The bathroom was clean. The bedroom carpet needs a deep clean, there were hairs, dust and a bottle under the bed from previous person so obviously hadn’t hoovered underneath. The room was cold and unfortunately the radiator didn’t work. I called down to reception but they were unhelpful. The bed was comfortable enough but the pillow was flat and the duvet did not fit the bed, it was oddly too small. Check out was at 12 but the cleaner started hoovering at 10am on my floor which doesn’t allow for a restful morning or a lie-in.

Partner

8/10

Excellent

05 Sep 2022

MICHAEL

Excellent Spa facilities

Excellent spa services although not everyone followed the naked steam room, sauna policy.

Hotel needs Air Con although a fan was provided but had to close windows due to street noise and tram noise but nothing could drown out the church bell. I was in room 209 which was at the front opposite the church.

Well situated near Neumarkt for shops and local nightlife.

Staff were very helpful.

Stayed for 3 nights and would stay again, maybe in cooler months to negate lack of aircon.

Restaurant and Bar are in same room, right by Spa entrance. It seemed a bit strange seeing people having a beer/drink at the bar in a bath robe whilst people were eating feet away in the Restaurant. In fact, you could have a meal in your bath robe in the restaurant. This is just probably a picky English point although I know my wife would have been a bit put off if she had been travelling with me.

Self

10/10

Exceptional

31 Aug 2022

David

Great rooms. Excellent Spa.

Leisure Family

10/10

Exceptional

24 Jul 2022

Zachary

The room was basic but nice. There was no AC buy I think that's common in Europe. There was a glass ring on the night stand from a previous guest so they could have cleaned better. The spa? Very relaxing and comfortable, and you can go naked! What fun. Overall well worth the price for the great deal I got.

Leisure Self

6/10

Pleasant

11 Jul 2022

Virginia

It was nice to have the sauna, spa and massage services availble. We participated in the massage and it was enjoyable. The downfall of this property is that there is no air conditioner and the ventilation in the rooms were not good. There are no screens on the windows so if you open them, it lets a lot of bugs in. We were so hot in our room even though it was 17C 63F degrees outside.

Business_and_leisure Friends

10/10

Exceptional

13 Jun 2022

Mihaly

city center and quiet, clean, kind staff, good breakfast, parking possibility

Business

8/10

Excellent

12 Jun 2022

MISS L PRATT

Friendly

Large room and decent location.

Major downside is no aircon. There was thankfully a fan.
Following other comments regarding reception, everyone I spoke with was lovely. Very accommodating and the bits of German I struggled to understand they were really kind and repeated in English.

All saunas required no swimsuits, having so many and not one available for those that don’t want to get naked isn’t great.
The pool area is nice , outside heated pool is very relaxing when quiet.
No drinks after 11 in the bar.

Partner

8/10

Excellent

10 Jun 2022

Dan

Nice place to stay but I felt it was more for the spa clientele, not family. We did not understand why we could not get towels or our room cleaned of garbage even after telling the man at the desk. We ended up just leaving the dirty towels and garbage outside the room.

Leisure Family

4/10

Poor

26 Mar 2022

Faruk

a hotel with two different facilities where you need to walk around the block to get to the reception or restaurant, and the distance to the car park is much more worse. You go to carry your lagguage all around the block to check out and then back again and arpund anotger block to get to your car

Business

10/10

Exceptional

10 Dec 2021

Verified traveler

Great wellness area and value-for-money

I've stayed at this hotel several times and it's always a pleasure. The wellness area is wonderful and the main reason to visit. There are so many different facilities there and it's very well-maintained. Nice breakfast buffet and modern, stylish rooms. I can't think of a better value-for-money option in Köln. (Only one negative aspect: The reception didn't recognize Hotels.com VIP benefits at check-in and blamed it on their systems/Expedia, so you can't be sure they'll honor guaranteed late check-out nor possible room upgrade.)

Self

10/10

Exceptional

19 Nov 2021

Chris

Great stay

Lovely hotel with a great spa

Business

10/10

Exceptional

08 Jul 2020

Verified traveler

The hotel was well maintained and easily accessible. The spa pool was the best the hotel could offer. Having better parking spaces would have been nice

Leisure Family

6/10

Pleasant

09 Dec 2019

DORN

I wanted to say more but ran out of space!

Mauritius Hotel is lovely, definitely a 4 star establishment. However, there are areas that let it down. The receptionist when we checked in we feel was not sufficiently trained in aspects of the hotel. On booking the hotel, we had requested a quiet room - having had nightmares with room location on more than one occasion in other hotels - and the receptionist asked us to confirm this, which we did. We ended up with a room that immediately backed onto the spa area - which does not shut until midnight - with all the chatter and accompanying noises that you associate with people using a naked spa area up to midnight! That was also aside from the fact that we had to leave the hotel to walk 150 metres around the corner to access our room. Unfortunately for us, it was raining and while I appreciate inclement weather is not the fault of the hotel, it does begs the question as to why a separate corridor or covered walkway is not available for guests if the hotel do not want you to walk through the naked spa area!
The next morning at about 11am, when we were reported the noise and requested a change of room - there had been no answer at reception when we tried to call at 1130pm - we were given short strift and told we should have reported it first thing in the morning!!
I will add that we were moved to a lovely suite on the 2nd floor (still a walk away from the main hotel). We enjoyed the rest of our stay; the lady that served us in the bar on Friday was really nice and smiley.

Friends_and_family Family

8/10

Excellent

25 Sep 2019

Verified traveler

Good location close to public transport, clean and spacious room, nice spa facilities.

Business_and_leisure Self

8/10

Excellent

21 Sep 2019

Verified traveler

Clean but too hot.

Business

10/10

Exceptional

01 Aug 2019

Verified traveler

Fantastic Stay for the family.

What a fabulous Hotel and Spa.
I booked for my daughter's 30th Birthday. We had a family room which was beyond expectation. Two floors great Tv. Fabulous Bathroom and useful mini fridge.
Room cleaned each day with fresh towels. Lovely clean bedding and comfy beds.
Location ideal near to all districts and only 20 min walk to centre of Cologne and the cafes alongside the Rhine.
Service was excellent at check in and we managed to check in early.
The roof terrace was lovely being able to relax in the beautiful weather.
The Spa facilities were outstanding including the indoor pool.
Only one thing to be aware of is the residents or locals using the Spa do so naked. They sunbath naked also on the terrace. Not a problem for my grandson as just 7 but could be a little awkward for older children.
The hotel information did not disclose this on hotels .com

Family

2/10

Poor

29 Jun 2019

Verified traveler

No AC even when they promise it

No AC even though they say so!

6/10

Pleasant

19 Jun 2019

Philip

Don’t visit in the summer, NO A/C!

No A/C just a fan in the room that told me it was 29C!!! Couldn’t open the window for the noise in the street.

8/10

Excellent

30 Mar 2019

Verified traveler

The apartment was very spacious, clean, and modern with a large seating area and separate bedrooms We were very happy with the room. A more comfortable seating area would improve it (only 2 chairs for a room with 4 beds) but that is a small complaint. I did not care for the dark entrance around the back of the building, away from the main hotel lobby. Also, a coffee or tea station would be welcome.

Leisure Family

10/10

Exceptional

27 Mar 2019

Nick

Great stop over

The hotel staff were all very polite. Despite being alone, I enjoyed my one night stay very much.

If there could be a translated copy of the various spa activities on offer it would have been much easier. ( I understand there are a lot of different languages)