Name: a&o Koeln Neumarkt
Address: Mauritiuswall, 64-66, Koeln, 50676, DE

2/10

Poor

28 Jul 2026

Andrew

terrible service they charged me twice

6/10

Pleasant

07 Jul 2026

Lee Thomas

The staff would not give me a second pillow. It was very noisy at night - people running up and down the corridor and shouting. The room was very hot and the front desk ran out of fans. That said, the location worked well for us.

Partner

6/10

Pleasant

05 Jul 2026

Pablo

No house keeping for as long i was there , I have to change my towels by my self , breakfast was ok , parking very convenient . Staff not too friendly

Self

8/10

Excellent

19 Jun 2026

Philippe

The room wasn't ready on time. Outside of that, everything went perfectly find.

Self

4/10

Poor

19 Apr 2026

Richard

Upon check in, there was a line out the door. With only one person attempting to check people in, deal with room keys that were not working and providing other support, the line moved slowly. They did have a self check option, but info from Hotels.com wouldn't work. Once getting to the room, it was sparce with the very bare essentials. Then came the noise, coming from outside, inside hallways and an elevator that was next to my room. Breakfast was meh.. For over $275/night.. not what I expected.

Self

6/10

Pleasant

23 Feb 2026

Allan Alexander

Reception understaffed and slow.
No heating controls in room, which was cold.
Other guests sometimes noisy in the corridors and adjoining rooms.

Self

2/10

Poor

10 Feb 2026

Saif

I was not able to check in

8/10

Excellent

03 Feb 2026

Manuel

Mein Raum könnte eine Renovierung gebrauchen, aber Preis Leistung ist unschlagbar

10/10

Exceptional

22 Jan 2026

Kai

Great place

4/10

Poor

05 Jan 2026

Kim

It’s okay but not clean

Leisure Self

10/10

Exceptional

01 Dec 2025

Fernando

The room was clean and everything working as expected.

Leisure Family

10/10

Exceptional

13 Nov 2025

Luca

Bed amd pillow could be better

10/10

Exceptional

12 Oct 2025

joe

Rapport Quality/price is high

Business Partner

2/10

Poor

08 Oct 2025

Sheena

Really budget hotel ; we got in the room and there was a used towel on the sink

Business

10/10

Exceptional

06 Oct 2025

Luisa

Great service and location

10/10

Exceptional

04 Oct 2025

Emily

Staff were wonderful, very friendly and helpful. The hostel was very family friendly.

Leisure

10/10

Exceptional

11 Sep 2025

Katharine J

Good value stay

Did just what we needed, comfortable, functional and the staff were very friendly and helpful

Friends_and_family Family

6/10

Pleasant

11 Sep 2025

Stephanie

Awesome for young people and adventurers

It is a Hostel. Lots of young people and school classes. The multiple room is warm and a bit stuffy. My bed was near the window. Great place to meet fellow travellers.

Self

10/10

Exceptional

28 Aug 2025

randolph

Good location, good if you want private rooms, good for families.

8/10

Excellent

13 Aug 2025

Nicola

Good safe hotel

Leisure Family

8/10

Excellent

08 Aug 2025

SIMRAN

Our room had no AC but it wasn’t a major downfall

The hotel had parking but on a first come first serve basis at 20 euros a night, parking on the street come at 16 euros for 4 hours but there was a secure parking facility 3 mins away from the accommodation at 30 euros for 24 hours which was the best option for us

staff we’re super friendly
catherdal and city centre was only a 25 minute walk so all in all it’s defiantly a recommended place to stay

Leisure Friends

8/10

Excellent

04 Aug 2025

Clare

This is a bit of a walk out of town, particularly if you’re carrying luggage from the station. However, it’s well-priced and really has everything you could need. The bathroom is small but has everything you need and the actual bed room is well laid out with plenty of space.

8/10

Excellent

30 Jul 2025

Aldo

Very nice place, staff was super friendly even though when we were checking it they were overwhelmed by so many people. They managed to get us a room really quick.

Leisure Family

8/10

Excellent

29 Jul 2025

Rodney Charles

Short walk to the station

Lots of food and shopping options nearby

Leisure Family

8/10

Excellent

29 Jul 2025

Angelica

Breakfast was very good. Comfortable beds. Happy there was a parking ramp and an elevator. Rooms were spacious and clean. Bathroom was large.

Leisure Family_with_children

8/10

Excellent

25 Jul 2025

Andrea

Conveniently located close to Altstadt, lots of dining options, university. Parking can be challenging. 4 bedroom dorm worked well for family with private bathroom, very clean. Hallways have old carpets, poor ventilation, gets hot and stuffy in summertime. Window only opens a tiny bit. Budget accommodation for 3 nights sleep worked well enough for us. Cooking area in common kitchen is very small.

Leisure Family

2/10

Poor

22 Jul 2025

Jennifer

Would never book again

I asked the hotel is we could transfer our reservation to another one of THEIR hotels in a location closer to the train station. They advised to book and provide the confirmation number from their other property. I did this and after we checked in they sent a message that they would not cancel the reservation at their other hotel. So we paid for two hotels for one night. I felt very deceived by the hotel.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Samuel

Very close to city centre, lots of pubs open including the 24/7 bar downstairs in the hostel. Lovely garden area outside also.

Leisure Friends

4/10

Poor

06 Jul 2025

Tilli

Great Location, Some Drawbacks

During our official trip, we had a stop in Cologne and arrived earlier than the designated check-in time. Although we requested a parking spot 14 days in advance, we were informed that no parking was available for us and were given three alternative parking options. Unfortunately, the two recommended garages were closed due to the Pride events, which resulted in us spending over 20 minutes searching for an available parking area.

The front desk staff, however, were exceptionally professional and accommodating. They assisted us in storing our luggage while we explored the city to pass the time and return after the official check-in time. When we came back, we were promptly given the keys. Our room was located on the first floor.

Upon entering the hallway, we were immediately hit by an overwhelming odor, almost making us feel sick. Fortunately, once inside our room, the smell from the hallway dissipated completely. The room, beds, and bathrooms were spacious and very clean. However, the room lacked air conditioning, so we opened the windows for ventilation. Unfortunately, heat and external noises all night made it difficult to get a restful sleep.

Overall, the staff's helpfulness and the cleanliness of the room were positives, but addressing the hallway odor, improving cooling options for the hotter seasons, and establishing quiet hours could significantly enhance the guest experience.

Business

6/10

Pleasant

18 Apr 2025

Verified traveler

Ok for a night or two

It’s a hostel so not really for families, even with a private room, but did the job for a nights stay. 15-20 min walk to main sights. Was ok. Staff friendly and helpful. Stored our luggage before and after checkin/out times.

Friends_and_family Family

8/10

Excellent

16 Apr 2025

Matthew

Nice sized, clean and comfortable room. Excellent shower. Central location, easy to get an uber if you're lazy, like me. Easy check-in etc. Only one negative - a noisy bunch of people seemed to be on the rampage on my floor at about 11.30pm last night but only for ten minutes or so

Leisure Self

10/10

Exceptional

10 Apr 2025

Luis

Comfy beds and set ups. I like that the toilet and shower are also in the room, though just a bit small.

Leisure

6/10

Pleasant

18 Jan 2025

Donald

Overal it was great but I highly recommend getting the private rooms if you want any peace and quiet at night to be able to sleep

Leisure Friends

4/10

Poor

04 Jan 2025

timea

It's just a hostel and NOT a hotel

This is not a Hotel as advertised, this is a HOSTEL. Probably a good hostel but we booked a hotel and was advertised as a hotel. We also didn't get the room that we booked and paid for as was showing on the pictures, we were put in a less comfortable cheap room. Bed wasn't done, ear swabs around. Dark room, double bunk beds for a family and we did reserve the room 2 months earlier. We booked and paid for a hotel room and not for a hostel, so we feel deceived, misled. For similar money I could have a real hotel.

Friends_and_family Family

6/10

Pleasant

15 Dec 2024

Donna

The room was fit for purpose and clean however it would have been nice to have a kettle to make a hot drink in the morning

Leisure Family_with_children

8/10

Excellent

03 Nov 2024

Ashkan

It was great

Friends_and_family Friends

10/10

Exceptional

23 Oct 2024

Riker

Comfortable and clean

6/10

Pleasant

08 Oct 2024

Lillian

I liked the safe feel of the premises. Unfortunately upon arrival to our room we found toenail clippings on the floor. Also, it is required you fit your own mattress with provided sheet, pillowcase, and duvet cover. Beds are not pre-made for you.This may be just their protocol, don't expect all hostels to provide the same level of service.

Their contactless food/drink ordering with QR code menu is not reliable. We ordered coffee and waited 15 minutes until I went up to the counter to inquire if they received our order. The employee was unaware of the online order I placed and paid for until they reviewed their computer monitor. I even had to physically show my phone on the online ordering that I paid for the coffees. There seems to be a delay in communication between the online ordering and the employee.

Quick and easy check-out. It was okay.

Leisure Family

4/10

Poor

24 Sep 2024

Sandra

No air con and window was screwed shut so no air in the room..doors banging all night school kids running up n down the corridors

Leisure Partner

8/10

Excellent

22 Aug 2024

Burak

Since it is a hostel do not expect too much amenities. Bring your slippers and tootbrush. However the area is calm, easy to walk to tram or Neumarkt and have plenty of restaurants and supermarkets around.

Leisure

8/10

Excellent

29 Jun 2024

Robert

Good stay

The rooms are clean and the service was fine. It was hot in Cologne and there was no air conditioning. So the room was hot.

Friends_and_family Family

8/10

Excellent

26 Jun 2024

RICHARD

Nice hostel

Leisure Self

8/10

Excellent

19 Jun 2024

MERMA

The room smells sweat ,the beddings smells sweat.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2024

Scarlett

Modern and clean

Leisure Family

10/10

Exceptional

08 Jun 2024

hon yan

Worth the money and good location.

Convenient location (2 U-bahn station from Koln central station) . Reasonable price, clean and well maintained.

Self

10/10

Exceptional

01 May 2024

Miah

Easy stay, only 10 minute walk to the stations or 20 minutes to the Cathedral on train. The place felt safe and the staff were friendly although they could use another staff member as one person was having to do everything. The room and bathroom was clean.

Leisure

10/10

Exceptional

27 Apr 2024

Muchen

The front desk is quite efficient! The check-in only took me 30 seconds!

Leisure

10/10

Exceptional

13 Apr 2024

Holly

Friendly family hotel

Really friendly helpful staff, very clean and modern hotel and room. We travelled with children and the rooms are really family friendly and they are given a really cute kids pack when arriving. Really nice breakfast and dinner and the bar area has loads to do. Literally only downside to the hotel was that the walls to the hallways are quite thin so it can be quite loud when people are walking allong the hallway, especially if they're drunk!

Friends_and_family Family

8/10

Excellent

24 Dec 2023

Maxime

Overall pretty good for an hostel. In fact, better than some hotels. Don't count on using the hostel parging. There is only 17 spots and they are book a year in advance. Lucky there is a multi-storey parking very close for 20 euro a day. The only thing that bothered me was people slamming doors very late a night and very early in the morning, and people yelling in the street at night.

Leisure Family_with_children

8/10

Excellent

11 Dec 2023

Karen

Good value compared to others in Cologne

Great option, good value budget hostel, lovely reception area with bar, coffee machines, snacks and live music on the Saturday evening. Friendly reception area staff. Good location for the Christmas markets. We booked a private quad room with private shower & toilet. The room had 2 bunk beds, not easy to get in the top bunks but comfortable sleeping once settled down. Room was too hot and window opening was minimal due to it being 2nd floor. Found a dirty bath towel left on one of the beds. There were no clean towels in the room, just a small bath mat. Beds were unmade, just a bare mattress so we had to make up our beds before unpacking, last thing you need after a long journey. But I’m guessing that’s what hostels are like (it’s the first time I have stayed in one) Overall the A&O Hostel was great, but we felt the housekeeping let it down.

Friends_and_family Friends

8/10

Excellent

03 Nov 2023

Giovanna

Always used this hostel

10/10

Exceptional

04 Oct 2023

Jeremy

Started off awkward as socket in bunk wasn’t connected, but staff sorted out change of bed, good breakfast and good facilities

Self

10/10

Exceptional

01 Aug 2023

Shivonne

Meet loads of different people generally just a very chilled and relaxed atmosphere

Leisure Family_with_children

6/10

Pleasant

30 May 2023

Jaime

Simple bed & shower

Customer service was SPOT ON! The beds comfy, room was hot! Cools with window cracked, but VERY NOISY. I recommend to ASK FOR FAN , which we learned at check out. Great hostel for younger travelers or low maintenance. Laundry on site. Downstairs bar. Breakfast available for add'l money. Close to local eateries and walkable to train station and old town. Note: Quiet hours are 10pm to 6am, but we didn't find guests respecting it.

Friends_and_family Family

4/10

Poor

23 May 2023

Dario

This facility is over price.

10/10

Exceptional

24 Dec 2022

Christian

Nice play to stay

Leisure Friends

4/10

Poor

28 Nov 2022

Edward

common sleeping quarters;no information on towels or breakfast unless asked.

Leisure Self

4/10

Poor

06 Nov 2022

Sylvia

We visited the a&o the second time this year and the condition of the hostel has immensely worsened. First we were in a room where the shower was destroyed. When we got a new room there was a visible patch of the door where someone had appearantly punched through the bathroom door. Walking by, we also saw a room door where the lock mechanism was exposed and wood chipped away. The caulk in the bathrooms was moldy and the cleaning must have suffered for a while.
While some of the staff was friendly, others (especially the older lady down at the breakfast) couldn't communicate in English or German and was impudent when asked for anything.
Hidden costs: upon arrival you will be asked to pay for bedsheets (3.50 a person).

Leisure Family

2/10

Poor

27 May 2022

hala

Staff wasn’t friendly, room very small with no AC, no towels, no TV, and poor lighting. WON’T RECOMMEND IT AT ALL

Leisure Family

10/10

Exceptional

20 Apr 2022

Ian

Not expensive and only a short walk to the shopping quarter, Neumarkt and Köln Dom. Very nice staff. Very clean hotel. 👍👍👍👍

Leisure Family

8/10

Excellent

19 Feb 2022

Sebastian

Dirty room

Leisure Self

8/10

Excellent

26 Jan 2022

Rebwar

Snoring man

It was nice but I think you should separate those who snores because the whole night I couldn’t sleep , one guy was snoring, and if you would put the people who snores in the same room that would be more relaxing

Friends_and_family Friends

10/10

Exceptional

22 Jan 2022

charmaine

Great

Leisure Family

8/10

Excellent

23 Dec 2021

Verified traveler

Room is clean and tidy.

Friends_and_family Family

4/10

Poor

19 Dec 2021

Jieqi

Location of the property was good. Shower area was tiny, dirty and mouldy. Unfortunately the light was not working and the staff could only fix it the next day. Service is non-existent but I guess that is the standard in hostels. Beds must be made by yourself. No amenities in room such as fridge, kettle, etc. A no frills stay but price is not cheap during peak periods.

Leisure Family

8/10

Excellent

27 Nov 2021

william

Nice clean room with comfy bed. Bar on site with vending machine too

Friends_and_family Friends

10/10

Exceptional

30 Jun 2021

Jairo andres

Solo visit

The location is great, the rooms are a bit noissy but it is a really good option for the price.

Self

8/10

Excellent

28 Oct 2020

Hany

Godd hostel and clean. Staff were very friendly

Self

6/10

Pleasant

25 Sep 2020

Verified traveler

OK if on a tight budget

Everything was 'fine', rooms aren't the nicest or cleanest, but we needed a decent place to stay as cheap as possible for a budget trip. A little far out from the cathedral and central station, about 20 minute walk but fairly close to another station, Kiln Sud. Ok if it's the cheapest option for your dates but would pay a little more for a more central.location next time.

Friends_and_family Friends

10/10

Exceptional

17 Sep 2020

Verified traveler

Good place

Excellent staff and very good cleaning conditions

Friends_and_family Family

8/10

Excellent

09 Sep 2020

Thais

Solid

Solid accommodation for a cheap price. It should be clearly added, that bed sheets etc are not included or offered when checked in

Self

10/10

Exceptional

18 Dec 2019

Louise

Great spot for family accommodation. Friendly helpful staff. Great vibe.

Friends_and_family Family

2/10

Poor

02 Oct 2019

Lisa

Shoddy

Could not find my booking, would not accept any confirmation on my phone, would not issue a room or a refund.

4/10

Poor

05 Aug 2019

Verified traveler

Dissapointing. Not cheap for what you actually get. Very small room (2 people cannot pass each other) and no air conditioning so very hot. No towels in the room so have to ask at reception. No bed sheets - they charge extra for that which was not made clear upon booking or arrival. Staff were moody and not particularly helpful, i.e. didnt give us towels, didnt tell us about bedsheets, couldn't/didnt want to give us any advice on where to go or what to do.

Leisure Friends

8/10

Excellent

04 Jul 2019

William

No frills, and that's ok.

You get what you pay for in these hotels, and that's not a bad thing. You need a place to sleep, shower and that's it? Done. No frills, no extras, no problems. A little noisy with guests slamming doors and checking out super early, coming in super late, but that's part of the deal. Inexpensive and clean, so you can't really ask for more than that for the price.

Family

6/10

Pleasant

30 Jun 2019

YK

The place is ok as a base, but I feel like it is too expensive for what it offered.
Pros: New contemporary furniture.
Cons: no A/C, no linen on bunk beds ( we were asked to put it on ourselves), no mini fridge, no basic amenities...

Leisure Family

6/10

Pleasant

13 Jun 2019

Anna L

Not the right spot when it's hot!

The hostel was great! Clean, enough space, lobby was nice but it was HOT and there is no A/C. The window cracks a tiny bit and there was no cross breeze. I'm not sure if this is normal weather in Cologne in June but we were miserable in the room because it was so hot and the beds were very hard.

Family

6/10

Pleasant

21 May 2019

Verified traveler

The bathrooms were not clean, and had a noticeable smell, which was unfortunate. Service was okay otherwise.

Leisure Self

4/10

Poor

01 Aug 2026

Uğur

Klima yoktu.Cok sıcaktı.Ranzanin üst kat örtüsü kirliydi.

10/10

Exceptional

31 Jul 2026

Serdar

Konumu güzel, ihtiyaçları karşılayacak herşey var. Beklentiyi yüksek tutmayın. Giriş yaptığımız gün resepsiyondaki arkadaş çok ilgili ve kibardı. Tam fiyat performans oteli...

2/10

Poor

29 Jul 2026

Battal

Jätte varm rum ingen parkering

6/10

Pleasant

27 Jul 2026

Jesper

Ett hostel i bättre klassen, Dock fanns visst underhållsbehov.
Ganska skumt område. Personal bad oss att inte lämna något i bilen.

6/10

Pleasant

15 Jul 2026

Patrik

Vi var där när det va väldigt varmt ute så se till att ha med fläkt för luften rör sig väldigt lite, väldigt trevlig personal och hjälpsam med det som gick, lite högljutt genom dörren.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Izamar

I booked a twin bed dorm for a bit more money, Expedia transferred half of what I paid to a&o and booked a 6 bed shared dorm. a&o did nothing to accommodate me,(They saw my receipt and saw the mistake Expedia made) because according to them they can't change the booking because it was booked by Expedia and Expedia also did nothing to help and did not send me the difference I paid either. I checked in, went up to the room and checked out same day. I did not stay there and had to arrange my own accomodation.

Self

2/10

Poor

09 Jul 2026

Izamar

I booked a twin bed dorm for a bit more money, Expedia transfered half of what I paid to a&o and booked a 6 bed shared dorm. a&o did nothing to accomodate me,(They saw my receipt and saw the mistake Expedia made) because according to them they can't change the booking because it was booked by Expedia and Expedia also did nothing to help and did not send me the difference I paid either. I checked in, went up to the room and checked out same day. I did not stay there and had to arrange my own accomodation no thanks to a&o and Expedia.

Self

8/10

Excellent

29 Jun 2026

Cornelia

Das Personal war sehr hilfreich. Das Frühstück war sehr gut.

Self

6/10

Pleasant

30 May 2026

Rohan

Das Zimmer war auf dem fünften Stock leider geht der Aufzug nur bis 4 Stock mussten dann das Gepäck plus Kinderwagen mit Treppen bis fünfte Stock hoch laufen...... Die Zimmer war okay.

Family_with_children

8/10

Excellent

26 May 2026

Björn

Sauberes Zimmer. Gutes Bett. Etwas heiß im Zimmer. Statt 4 Personen hatte ich Glück und war alleine im Schlafsaal. Insgesamt also guter Aufenthalt gewesen.

Self

8/10

Excellent

21 May 2026

Marcia Jolanda

To Frontoffice of Neumarkt:
I Was Treated Good, The Staff Was Friendly To Me And Offered Help When Needed. To Frontoffice I Say, a 7 of Professionality. To Housekeeping I Say A 3 of Professionality.

Improvement Points:
Change of Culture
Change of Staff Acquisition
Change of Norms Of Assigning Rooms

1. Be A Lovely Environment And Good And High In Understanding.
2. Change Ways Off Staffing Selection. Set Eye on High And Offer Rewards They Design. Money Is Not Always The Key.
3. Your IT Staff Is Costing You Money, Heavily.
4. You Are Being Attacked By Other Surrounding Hostels. Be Creative In Your Eventmanagement. Hire Lovely New Sales/Marketing Staff. Be Pro-Active, Sensitive et Excellente.

Be A High Eye And Good Eye For Maya. Your Highness And Lovely Lovely True True Queen Kunger of Her Song Of Good Petrov.

I Be, Your Family. So Honor Family of High.

Be Kind, Be Upright, Be Outstanding!

Je Suis Madame Excellence de Bon Vie, De Bonheur De Ma Vie En Vie Vie De Vu des Voise Mio.

Je Vous,
Je Suis,
Je Suissais,
Je Sommes Setes,

Maya
Marcia Jolanda Huiswoud

Self

10/10

Exceptional

17 May 2026

Valentina

Supe

Friends

4/10

Poor

11 May 2026

Werner

Aufzug veraltet und keine Anzeige funktioniert mehr man sah nicht ob er kommt oder nicht! Frühstück überschaubar! Zimmer sehr klein und eng, hatten Zimmer zur Straße konnte man nicht auflassen viel zu laut! Auf jedenfall nicht für längeren Aufenthalt geeignet!

Friends

8/10

Excellent

04 May 2026

Robert

Frühstück war super.. ausreichend Auswahl und auch frisch

8/10

Excellent

30 Apr 2026

Axel

Rummet var rent men luktade väldigt mycket avlopp från toaletten. Personalen supertrevlig och hjälpsam. Frukosten var kanske inte den standard man är van vid i Sverige. Ligger nära och bra till allt tex spårvagn men också hbtqi+ vänliga krogar.

Partner

6/10

Pleasant

22 Apr 2026

serkan

Çalışanlar çok yardımcı
Odalar temiz ancak 2 gece konakladık odamıza housekeeping girmedi
Katta çok gürültü var idi
Oda sıcaklığı düşğk idi
Zorunlu kalmadıkça tercih etmem

Business

10/10

Exceptional

13 Apr 2026

HECTOR

Cerca de transporte, zona tranquila y muy buen lugar para hospedarse

Partner

2/10

Poor

12 Apr 2026

Eriks

at 9:00 PM the room was not clean, dirty