Name: Zoetry Agua Punta Cana
Address: Uvero Alto, Punta Cana, Punta Cana, 23000, DO

10/10

Exceptional

01 Aug 2026

Michael

Everything was perfect actually, just the menu, my wife and i would love authentic Dominican food i’d be great if you can possibly add that to the indigo cafe. Besides that whats not to love? Peace and serenity. Right next to the beach .. we’ll be back for sure. Amaya was our fav resturant to eat from!

Ps. your wonderful and well mannered staff made us feel welcomed and right at home juan-carlo our baggage handler down to Luis who took us to our rooms and our concierge Elhamzer and Wandy who went above and beyond by loaning me a phone changer, keep up the great work.

10/10

Exceptional

17 Jul 2026

Anup

The spa (hydro circuit, yoga teachers), activities, cleanliness, staff and entertainment were AMAZING!

Family_with_children

10/10

Exceptional

03 Jul 2026

Philipp

A great resort with lovely people.

Partner

10/10

Exceptional

17 Jun 2026

Emerson

It was lowkey crazy when I got there like everything was wayy to good. Like it felt like a false world. Food was also way better than expected just order the right stuff and it’ll be good.

Partner

10/10

Exceptional

16 Jun 2026

Amy

Zoetry Agua Punta Cana is an excellent all-inclusive resort if you are looking to relax, but have a little entertainment as well. The food and drinks are high quality, and there are a variety of activities available throughout the day. No big crowds so you do not need to worry about reservations or not being able to attend an event. The staff is very attentive and friendly. Highly recommend.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Michael

Great Place! Clean, friendly staff, dinners at the resort were fantastic! We had my son's wedding there and they were very accommodating. I would recommend this place to anyone looking for a vacation or a celebration, etc.

Family

8/10

Excellent

07 Jun 2026

Alessio

Food

10/10

Exceptional

04 Jun 2026

Stephen

Brought my wife and kids here to celebrate my wife's 50th birthday. This resort has been one of the nicest and most relaxed resorts I have ever been too! I ended up renting a suite and it was so well maintained and cleaned daily. The staff was very friendly and helpful if the staff didn't know they would go out of the way to find someone who would know. I ended up booking a family spa day and it did not disappoint us at all!! The massages were amazing as well as the steam room, sauna, and jacuzzi. We didn't spent much time at the pool due to the fact that we had a plunge pool in our room. But when we did go it was relaxing as well. The kids sat by the bar area ordering pizzas and drinks. The pool is nice there is an infinity pool and a regular pool. We also went to the beach where we ended up doing some snorkling as well as kayaking on the ocean. My wife and I are already trying to plan another trip back to Zoetry!!!!

Family

10/10

Exceptional

03 Jun 2026

Seth

Staff was really friendly and attentive. Fun activities to do as weel

Partner

6/10

Pleasant

22 May 2026

Selina

Food was absolutely horrible. Spa was great, resort grounds were beautiful. Room was clean and nice.

Partner

6/10

Pleasant

12 May 2026

Karthiha

Zoetry is a beautiful property - carefully designed to be aesthetic, open and one with the ocean. However, for the price point (very expensive), there were some major issues. Firstly, the mosquitoes in the room - I have never encountered such an issue - there were MANY and nothing helped! My friend and I were constantly bitten and were VERY uncomfortable. When we asked the staff, they said 'its just their country' which isn't true - people on other resorts didn't have that issue. The food was also inconsistent - they didn't have waffles for the duration of our stay, which again, for the price point paid should not be a thing. There was also a day where there were no straws for our drinks - not okay. There was also a worker who was way too friendly and overly zealous and saying odd things to us. Overall 3/5 - please fix the mosquito issue at the very least!!!

Friends

10/10

Exceptional

11 May 2026

Michelle

Wilca, Alexandra, Frankie, jayjay, all amazing

Self

10/10

Exceptional

01 May 2026

Thomas

Amazing resort if you’re looking for a peaceful uncrowded setting. Property laid out very well and staff was amazing. Wilca and Simon went above and beyond to meet our needs. They both get 10 stars. The food was good for an all-inclusive resort.

Family

10/10

Exceptional

28 Apr 2026

Katherine

Our experience at Zoëtry was nothing short of amazing and exceeded my expectations. I celebrated my 27th birthday and enjoyed some much needed relaxation and fun away from work for a week. They even went out of their way to give me a thoughtful birthday surprise. From the luxurious spa to the beautiful pool/beach days and the kindest staff I will 100% be coming back one day. We even went on a few excursions to Monkey Land, ATV buggies and Coco Bongo and made memories I’ll never forget. Thank you to the Zoetry staff for the best birthday ever!

Partner

10/10

Exceptional

22 Apr 2026

Sebastian

Our stay was absolutely exceptional – three days in a true paradise in the Dominican Republic. Breathtaking views, perfect weather, and luxury at every step made it an unforgettable experience full of relaxation.
A special thank you to the entire staff, and especially to our concierge Jose S., who was incredibly professional, helpful, and attentive throughout our stay.
We highly recommend this place to anyone looking for a top-level vacation experience. :::

Partner

10/10

Exceptional

12 Apr 2026

stephane

A wonderful resort quiet , nice room , nice staff , great wine selection…

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Anthony

No complaints everything has been fabulous thank you. I hope my flight back home goes smoothly.

6/10

Pleasant

27 Mar 2026

Robert

Mosquitoes was an issue with our stay. Be careful with what looks to be a hotel customer service desk which unfortunately is a time share type product desk. It is disappointing when one wants to get away for a vacation to relax and instead finds pushy people trying to sell you an unlimited membership from $50k upwards on the spot. Even more disappointing was that Hyatt is behind this operation which will make me think twice before reserving this brand again. Otherwise the hotel staff were very pleasant.

Partner

10/10

Exceptional

21 Mar 2026

James

Zoetry Augua is a very beautiful, serine resort with Caribbean vibes, lush green landscaping throughout, pools overlooking the private beach, clean comfortable spa like rooms with bottles of wine waiting for you inside, this resort has less than 100 rooms, it will not be crowded which allows the friendly yet professional staff to offer more personalized attention as they pamper you from the minute you arrive on site, your personal concierge makes sure the staff attends to your every need. The restaurants are wonderful and accommodating with many healthy meals to choose from, poolside swim up bars, your favorite beverages delivered to you while soaking in the sun on the private beach, the spa and health club are a short walk from wherever you are. This was our first time to Zoetry, we did not know what to expect, we would either find out it was amazing or they had had a very good photographer for their advertisements, we were pleasantly surprised to find it was everything and more, we can’t wait to return.

10/10

Exceptional

21 Mar 2026

Anna

The best we could have imagined. Staff and property is top notch. Food was amazing. We’ll be back!

Partner

10/10

Exceptional

19 Mar 2026

Michael

I can not say enough about Zoetry. The staff was genuinely friendly, food was excellent, the room was beyond our expectations, the pool and beach were very clean. The staff went out of their way to help. We are already planning on going back next year.

Friends

8/10

Excellent

04 Mar 2026

Krishna Nicole

I always love it here. Staff amazing. Food very good. Resort is beautiful.

10/10

Exceptional

03 Mar 2026

Ricardo

The property is in great condition, nice rooms, clean pools, wonderful beach. The staff is warm friendly and collaborative,

10/10

Exceptional

02 Mar 2026

pejman

Clean and spacious rooms, very courteous

10/10

Exceptional

29 Jan 2026

mark

From start to finish Zoetry exceded our expectations. We were sent to another resort we were unhappy with and got relocated to Zoetry by Expedia. As soon as we arrived we were greated by our concierge Dio who went above and beyond all week. The grounds were gorgeous and the beach was perfect. Our room was so pretty and was on the beach which was what I wanted. Room service was a nice feature which we used for breakfast. The food was amazing! The complementary horseback riding was also really enjoyable. We dealt with 2 different people named Juan Carlos who were both awesome. I cannot say enough how much we loved this resort. We highly recommend.

10/10

Exceptional

26 Jan 2026

Patrick

Such an amazing stay at Zoetry PC. There was so much attention to detail from the staff, amenities, and ambiance. I recommend this place for anyone who wants a boutique atmosphere. There is no music or party vibes. It's a peaceful oasis that has a very 1-on-1 environment. The food quality is outstanding for an all-inclusive resort. No buffets or food sitting under hot lamps. Every single dish is prepared fresh for you. You can make special requests & substitutions that are welcomed by the staff. The bartenders will make you specialty cocktails or recreate your favorite drink.

This is not a cookie-cutter resort. You get what you pay for.

Top dinner cuisines in order.
Caribbean, Mexican, Asian fusion, steakhouse, Italian.
Didn't get to try Mediterranean.

Leisure Family

8/10

Excellent

18 Jan 2026

Charles Carroll

The typical 5* experience. Beware of mosquitoes

Leisure Self

10/10

Exceptional

18 Dec 2025

Mal David

My Wife and I were looking for a truly relaxing peaceful time and that is Exactly what we found at Zoetry. The joy of being on the beach and actually hearing the sound of the Ocean as opposed to the constant thumping of music brought us great joy. Walking the grounds of the place has a very magical feeling. I cannot say enough how gentle this place feels. The staff is so sincerely kind. Some honorable mentions include: Octavio \"Exec Chef\" Alejandro \"Concierge\" wait staff \"Wilca, Natali, Johanna, Mayra, Rosa, Oliver, Sory and Elizabeth at check out. These are the names We were able to remember but every staff member we came across was warm/kind/helpful if needed. We send the entire staff a heartfelt Thank You for making our stay something memorable.
Group Hugs and Happy Holidays to The Zoetry Staff~
From Gigi and Mal

Leisure Partner

10/10

Exceptional

17 Dec 2025

Michele

Such a beautiful resort; we came to relax and relax we did. Everyone on the staff was friendly, courteous, helpful and went the extra mile to make our stay wonderful. We didn't want to leave!

Leisure Family

10/10

Exceptional

16 Dec 2025

larry

Everything clean, staff friendly, beautiful lawns and gardens and trees with stunning lighting

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Martin

Our stay at Zoëtry Punta Agua was nothing short of magical - truly the highlight of our vacation. From the moment we arrived, we were enveloped in the serene beauty of the resort, where luxurious accommodations blend seamlessly with lush, tropical gardens. The peaceful atmosphere meant we could fully relax, enjoy complete privacy, and truly reconnect with nature.

What made our experience unforgettable, however, was the warmth and genuine friendliness of the staff. Special thanks go to Chamel, who greeted us with a radiant smile each morning at breakfast, making every day start perfectly, and to Diomedes, whose care and attention ensured our stay was completely effortless and stress-free.

Accommodation Comfort: 🌟🌟🌟🌟🌟
Staff: 🌟🌟🌟🌟🌟
Wellness & Spa: 🌟🌟🌟🌟🌟
Dining: 🌟🌟🌟🌟🌟

Zoëtry Punta Agua is a true haven for anyone seeking luxury, tranquility, and heartfelt hospitality – we can’t recommend it enough.

Leisure Partner

10/10

Exceptional

23 Nov 2025

jennifer

All of the above

Leisure Partner

10/10

Exceptional

11 Jul 2025

William Eugene

Beautiful property with a lot of entertainment,
love the barbecue lunch.

Leisure Family

6/10

Pleasant

18 Jun 2025

Isabel

like staff
the beach is not good have tides no clean Sargasso this time ,the food not variety always every day the seem food

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Michael

This was an incredible resort. It was not your typical overcrowded corporate resort. It had a boutique feel that we really appreciated. The beach was lovely and we could always find chairs and an umbrella. They also had activities each day that I would recommend attending. Gabriel thought a hat making class that was really neat. (You won’t be able to take the hat back into the U.S. though) We also participated in a cigar rolling class and several drink tastings. They put on shows each night and I would highly recommend the circus night. Be sure to bring bug spray. There are some mosquitoes that come out at night. I would definitely visit again.

Friends_and_family Family

10/10

Exceptional

24 May 2025

Lisa

Loved everything about the resort and staff were amazing we cannot wait to go back!

Leisure Partner

10/10

Exceptional

08 May 2025

Karl P.N.

Great property. Eco-friendly. Very nice experience.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Victor

Great staff and accommodations. Food was varied and very good.

Leisure Family

10/10

Exceptional

19 Apr 2025

Eugene C

We wanted a relaxing vacation and that is exactly what we got. If you are looking to relax and get away from your busy life than this is the place for you. The entire staff was amazing, attentive to every detail, accommodating, friendly, went out of their way to make sure we were taken care of. We will without a doubt go back without hesitation

Leisure Partner

10/10

Exceptional

11 Apr 2025

Rajesh

Excellent service polit respect and responsible service. WOW so great time time flies it’s not easy to forget everything was so perfect thank you so much Zoetry

Business_and_leisure Partner

10/10

Exceptional

11 Apr 2025

Carolay Ceballos

such a gem amongst all of the resorts in Punta Cana, it was truly a unique experience. I left so relaxed and rejuvenated. Staff members went above and beyond!

Leisure Partner

10/10

Exceptional

07 Apr 2025

manny

VERY QUIET RESORT GOOD FOR PEOPLE THAT IS LOOKING FOR PEACE

Leisure Partner

10/10

Exceptional

29 Mar 2025

TONGFAN

Very cute hotel with different activities to do within the hotel. Staff members are extremely nice!

Leisure Family

10/10

Exceptional

23 Mar 2025

Tangie

Very relaxing

10/10

Exceptional

21 Mar 2025

MiKhayjah

everything was amazing and beautiful! it is very peaceful and serene

Leisure Friends

10/10

Exceptional

15 Mar 2025

John

Fue mi primera vez en quedarme en un resort en Punta Cana y quedarme en este resort fue lo mejor desde que llegué hasta q me fui todo fue increíble!! Lo recomiendo y volvería otra vez

Partner

10/10

Exceptional

07 Mar 2025

frank

Very relaxing getaway.

10/10

Exceptional

02 Mar 2025

christopher

Charming and relaxing small resort. The staff was amazing especially Amanda and Jose. Very quiet which is what we like. We will return!

Leisure Partner

10/10

Exceptional

28 Feb 2025

Annie Daisy

I traveled to Zoetry with 2 adults, 3 kids and 2 elderly adults. We stayed in their new 3 bedroom villa and it was wonderful. The staff went above and beyond to make our stay special. Our concierge, Amada was available via whatsapp everyday to answer questions, make reservations or set anything up in our room. Frank, Jubie, Manuel, Sory and Oliver were stand out employees.

Although there is not buffet option, the cooks are able to accommodate every food option you desire. It is a formal sit-down meals kinda place but this is all about the luxury and relaxed experience. Snacks are also available at the pool and room service is 24 hours. The only downside I found was that the pool is not accessible. So, if you're traveling with anyone who needs steps to enter the pool you will have a hard time.

The spa is great and the jacuzzi and spa facilities are available to all guests. Fully stocked bar and snacks in the room every day and mosquito spray and toiletries are well stocked. I would definitely travel here again.

Leisure Family_with_children

10/10

Exceptional

23 Feb 2025

Virginia

very satisfied with the service provided.

Leisure Partner

10/10

Exceptional

23 Feb 2025

James

Exceptional, friendly service.

Leisure Family

10/10

Exceptional

21 Feb 2025

Meryem

The property is beautiful. Everything was amazing. Customer service is absolutely one of the best and Alejandro was our concierge. He did such an amazing job and he recommended a lot of beautiful stuff to do during the day. I would highly recommend this property if you are looking for a quiet refreshing time with yourself.
The main reason for our visit was to celebrate my best friend‘s birthday, and he made it very special. Everybody was celebrating her. It was such a beautiful experience.

Leisure Family

10/10

Exceptional

17 Feb 2025

Jamie Leigh

This place was amazing!! The staff was beyond fantastic, very clean, great food! Most laid back vibes, just what we needed. No complaints what so ever! Thank you so much for everything!

Leisure Partner

10/10

Exceptional

14 Feb 2025

Emily

Very relaxing time :)

Leisure Family

10/10

Exceptional

26 Jan 2025

somaya

Very friendly staff specially Wilky serving the drinks at the beach, and Sory in the steak restaurant.
We enjoyed the yoga at the beach overlooking the beautiful ocean. We enjoyed the horse back ride on the beach and the evening entertainments.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Sergii

Very good place. Nice and quiet

Leisure Family

8/10

Excellent

11 Jan 2025

Cortney

The laid back atmosphere

Leisure Partner

10/10

Exceptional

09 Oct 2024

Elizabeth

I liked quietness, cleanliness, and services at the room and restaurants. Also, the excellence of JJ, always available to help us, he is very professional!
I did not like the tour to Dream hotel. They should told me the true before to schedule an appointment for me to go there.
Another thing regarding food options would be to have the traditional Dominican plates always available. In our first trip, that aspect was excellent. They asked what did we want to eat….!in this trip, when I have asked for plantains, tostones, mofongo they have told they don’t have and offered mash potatoes.
To re schedule transportation to the airport should be more help from that company since my trip was paid in Miami and it was a round trip.

10/10

Exceptional

17 Sep 2024

Dave Ian

The facility is clean and quite. Perfect getaway for relaxation. Foof is great and they have wonderful staff, Very friendly and attentive to your request. We had the villa for few days and we enjoy every inch of that villa so as the entire resort. Clean beach and swiming pools. You have activities throughout the day the you can join. We will definitely be back.

Leisure Friends

10/10

Exceptional

16 Sep 2024

John Wesley

Resort was very clean & beautiful

Leisure Family

10/10

Exceptional

18 Aug 2024

Jeffrey

The most fun and perfect vacation our family has ever had. The resort was beautiful, the service was unmatched, and the staff was incredible. Our concierge became like family to us during our stay- if anyone has worked with Jose Simeon, you will never be in better hands. He, and the rest of the staff were there for us with any request, any recommendation, and anything to make our stay more fun and relaxing. The wellness aspect of the resort is what resonated the most with the 5 of us- we brought our 3 teenagers with us, and they loved every second of it. the food was incredible, mixing various fare from around the world each night in beautiful restaurants. Our food servers and staff (Maria (manager), Millennia, Johanna, Elvis, and Manuel served with care and excellence, and always with a smile (and well placed jokes) that made us feel so comfortable and cared for. The villa we had was out of this world- and if a minor issue popped up, someone was there in minutes to take care of it. We will be returning to Zoetry properties around the world, and Zoetry Punta Cana will definitely be a return visit. This vacation brought our family together, and we will never forget all of the days on the beach in the ocean, in the pools (especially the swim-up bar), the many activities and fun adventures that were offered every day. We did not participate in the many excursions, as they were expensive, and honestly, we didn't need to leave the property with everything they offer. 5-star!!!

Leisure Family

10/10

Exceptional

22 Jul 2024

zeki

FIVE STARS FOR STAFF AND SERVICE, BUT NOT FOR THE BUG BITES

Zoetry Agua, I don't usually write reviews. The five-star review goes to your staff. My husband has been talking about this resort for the last five years, and he wanted me to experience what he enjoyed five years ago with his family.

The hotel looks like paradise, not a commercial apartment complex, which I liked. It is serene and quiet, super relaxing. The staff hustles; Luis, Rodrigus, and all the service staff are fantastic.

We treated them right, and they treated us right back. We enjoyed everything except the excruciating bites that ate us alive. I am angry at how the establishment handles bug infestations: from the rooms to dead seaweed on the beach. The waves dump the seaweed on shore, creating a breeding ground for gnats and mosquitoes. They need to come up with a better solution than two people cleaning it by hand.

I called Expedia for $248.00 reimbursement which should have been hotels responsibility to care for medical fees and addressed the bug bites. Instead of taking our concern as genuine positive criticism, the hotel management went into defensive mode. They said they upgraded our room because of the fly issue, but the upgrade was offered generously at check-in (the hotel had very few guests). I will not go back until there is a sign stating that the issues are being addressed.

Hyatt doubled down.

Leisure Partner

10/10

Exceptional

22 Jul 2024

Gregory

Best property I have ever visited in my life hands down

10/10

Exceptional

04 Jul 2024

justin

Overall a great experience with a beach theme resort.

Leisure Partner

4/10

Poor

16 Jun 2024

Jennifer

Cons: There were bedbugs and the staff was unconcerned. They acted as if we were crazy for being concerned luckily we had brought our own sheet protectors so we were able to endure the 3 nights. They did not keep up with the pool inflatables. There was very limited dining options. The WiFi was only good in the master room of our villa so that was frustrating. They also use WhatsApp to communicate with you. I also contracted food poisoning on 2nd night so for our final day I lay in bed in pain. My daughter also contracted it. The rest of the family was good so we assume it was the chicken. The area is isolated so be prepared.

Pros: our concierge did have a cake made to celebrate my daughter’s graduations so that was nice. The pool was well maintained. The beach was nice but not as pretty as Aruba. The area is quiet when the workers are not out

Leisure Family

10/10

Exceptional

06 Jun 2024

Marshall

If you're looking for a relaxing, fun place to get away, it would be hard to find a better resort. The staff were all incredibly kind and helpful, and the property was beautiful.

6/10

Pleasant

30 May 2024

yiwen

We had a generally positive experience during our four-night stay at the hotel. However, there was an unfortunate incident that we initially overlooked but has been distressing for my husband. He was bitten by bedbugs or another pest, resulting in red spots appearing all over his body during our stay, which continued to appear after we returned home.

Leisure Family

2/10

Poor

09 Apr 2024

kimberly

The property is beautiful the swimup room was gorgeous. I arrived the reservation wasn't in the system correctly. I booked an ATV excursion it took the entire day. I was told to leave at 10 am and return by 3:30 that was incorrect I sat at the Bavaro excursion park 2 hours before the ATV ride and we couldn't drive fast because the buggies was mixed with the Polaris drivers which the Polaris is a faster ATV it was awful. The food was cold no customer service at all. I booked a Romantic dinner for my Fiancé for $250 I was sat at a high top table in the wine cellar. My transportation wasn't what I paid for or booked. This was a waste of my money. This was a special occasion ruined. I trusted Expedia website.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Skander van den

Excellent service, beautiful hotel with a quiet vibe.

Leisure Family

8/10

Excellent

31 Mar 2024

Dreinie

The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it.

We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort.

Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay.

I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all.

Good experience all together but will not necessarily come back or recommend to friends.

Leisure Partner

10/10

Exceptional

31 Mar 2024

David

Awesome as usual

Leisure Self

10/10

Exceptional

30 Mar 2024

David

Zoetry is awesome. It’s quiet, relaxed, high end, and very accommodating. One of my favorites in the island.

Leisure Self

10/10

Exceptional

14 Feb 2024

Flora

The staff and attention to detail brought our vaction at this resort to the next level.

Leisure Partner

10/10

Exceptional

11 Feb 2024

Jack

The service and the property was excellent!

Leisure Family

10/10

Exceptional

30 Jan 2024

David

This resort was a wonderful surprise and I’ll most certainly be going back. We were treated like family by the warm and kind staff. Having experienced many resorts in Punta Cana, this is my favorite for a peaceful and quiet family vacation.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2024

David

An exclusive peaceful place

Leisure Family_with_children

2/10

Poor

01 Jan 2024

Ebubekir

Check all report at www.letdox.com/hyatt
1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable.
2) No internet connection and room service.
3) No Smart TV and any english channel, Scale does not work.
4) No English speaking employees.All employees are rude and hostile.
5) No safe water is available for brushing teeth.
6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc.
7) The hot tub was not working
8) We found a big tarantula in our room.
9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage.
10) Dirty pool and reconstruction in all property
11) Beach photos in Expedia is totally misleading.
12) Showers and steam rooms are not functioning
13) No pest control in all hotel grounds, animal waste around the floors
14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites.
15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners.
16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid.
17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!

Leisure Partner

10/10

Exceptional

26 Dec 2023

Verified traveler

A great resort off the beaten track

This was a great resort outside of the main busy tourist traffic of Punta Cana, but still with all the great facilities. We had the ocean view suite which was stunning, and we used the balcony even when there was bad weather outside. The pools were lovely, the grounds were immaculate, the restaurants and bars were great. Highly recommend!

Partner

8/10

Excellent

12 Dec 2023

dan

Relaxing couples trip

We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.

Partner

10/10

Exceptional

03 Dec 2023

Erica

Beautiful resort with a wonderful staff!

Leisure Partner

10/10

Exceptional

26 Nov 2023

Roberta

The property was amazing and beautiful. The food and drinks were awesome. The staff was very attentive and nice!!!

Leisure Partner

10/10

Exceptional

25 Nov 2023

Monique

Beautiful resort!

2/10

Poor

22 Nov 2023

Eduardo

To be honest, the hotel is overcharging its guests, we stayed at a villa (one of the most expensive rooms) and had issues since the day we arrived, the master shower was clogged so in order to shower you have to be closing the water and wait for it to swallow
In another room ( the villa has 3 rooms) they had to switch a toilet because it wasn’t working and in the other room the bathroom had blood stains on the floor and it was raining from the roof
The power went out every time we connected something so we had to wait for maintenance to fix it and the ac broke a couple of times
But the worst thing that happened to us is that they stole a gold necklace at the spa from my sons locker we had to complain and tell them we were going to call the police, and next day they did found it we were pretty sure one of the staff member took it since they were the last appointment for the day the food
Is not the best, but at piragua restaurant the staff is really nice
Anthonio yoana Maria natali and soranyi where amazing with us
Also Alejandro the concierge and Chris did
Their best to help
The area where the hotel is located, is dirty it’s dirty and isolated
We will never go back

Leisure

4/10

Poor

15 Oct 2023

Yeydy De La

The beach and the calmness of the hotel were the saving grace.

Leisure Family

10/10

Exceptional

12 Oct 2023

Andrew

My wife and I have stayed at this resort 6 times. There was a noticeable effort to make improvements over our last stay. The resort property is absolutely beautiful. There were new menu's in most of the restauraunts. The new gourmet pizza was an excellent addition. As always, the staff goes above and beyond to make sure you have a great stay. I can't say enough about Alejandro, Maria and Natalie. Their kindness and dedication to make sure we have a great experience is an asset to this resort and the reason we will be returning again next October.

Leisure Partner

2/10

Poor

01 Oct 2023

HILMI ERDAL

The food with no bias is the worse we have ever had in hotels or restaurants around the world. They have 4 restaurants all the same level. On a scale of ten hard to give one.
Some customers may like it if they have been eating dog food in their home place. Will never ever go there. No nearby restaurants to go around. The staff is good and helpful. Their concierge is a great guy as well. The owner hired some chefs who never cooked in proper restaurants to save money. Because the food is all inclusive people make little noise.

Partner

10/10

Exceptional

10 Sep 2023

Nikhil

Amazing

10/10

Exceptional

31 Aug 2023

Gwen

Dont waste your time somewhere else. This small resort won’t disappoint you. Everyone goes out of their way making sure you fell taken care of. Much appreciation goes to my “ personal concierge” Heriberto to make sure everything the way I love down to the meals and sauces. Love everyone there

Leisure Self

10/10

Exceptional

20 Aug 2023

Erica

This has to be the prettiest resort I’ve ever stayed in and I travel a lot. I was super impressed with the staff. It was the perfect vacation. I definitely plan to come back.

Leisure Partner

10/10

Exceptional

18 Aug 2023

Grant Clay

Great service. They make you feel at home. Mr Happy, Frailyn, and eliezer are awesome and are the life of the party! Make sure you find them! Made lifelong friends on our honeymoon!

Leisure Partner

8/10

Excellent

16 Aug 2023

Elle

4 times and counting

We’ve been to Zoetry Resorts six times, four times to Zoetry Agua. I think my loyalty says it all. I keep returning to Zoetry Agua because I adore the Dominican people and not just in the hotel. There is always a smile and an “hola, todo bien” from immigration to the groundskeeper and everyone in-between.

Pro Tips: The mosquitos are ruthless in the wet season. Use Skin So Soft for the no-see-ums and Deet for the mosquitos. Herbal/natural repellants don’t work. We’ve tried them all. I think the smell of lemongrass, citronella and sunscreen just lets them know that you are fresh blood.. Bring Claritin or allergy meds if you know your bites will swell. If you do get bitten, use Nubite on the bites (fantastic little gadget). Or go get a mud wrap at the spa.

Smile and say good morning, good afternoon and good evening (in any language). A little kindness goes a long way.

Tip your housekeepers, bar staff and restaurant staff. It’s not required, but much appreciated. We tip for substandard service at home, let’s tip for excellent service while away.

Go see Friday at the pool bar, Mr. Coffee in Indigo, Johanna in Amaya and take a Bachata dance class with Mr. Happy. They will all be delighted to make your day.

Try some Dominican food. It’s delicious!!!!

Friends_and_family Family

10/10

Exceptional

15 Aug 2023

Keith

We have traveled to several islands/resorts in the Caribbean. On the transport back to the airport we had a vote. It was unanimous. Zoetry has been the best experience in the Caribbean. The grounds…beautiful. The staff…wonderful. The food/beverage…exceptional. When we begin our planning for our next friends trip, this is going to be on our list! Thanks so much for our wonderful stay!

Leisure Friends

4/10

Poor

25 Jul 2023

Jamie

We had no working A/C the entire duration of our stay

Leisure Partner

10/10

Exceptional

15 Mar 2023

Fatemah

Loved the resort for the beach area - big area so you dont feel like its busy. I stayed at Sanctuary prior to staying at Zoetry and it was very busy on the beach and food was not as good.
The staff are super attentive at Zoetry and I felt safe

Leisure Partner

10/10

Exceptional

24 Dec 2022

Ajaz

Excellent way to relive your stress.

Leisure Partner

6/10

Pleasant

14 Nov 2022

Christina

6 of us went for a girls trip. Rooms are definitely geared towards couples. Our key cards for our room malfunctioned throughout our stay. We had 2 guys named Ramon that were supposed to be our butlers.! was great the other not so much. He blamed us multiple times for the keys not working. Acted angry and put out when we were the ones that were getting locked out of our rooms on a daily basis. Yanked cards out of our hands and yelled at us. Told us that it was our fault because we were placing them next to our phones - which we weren't.

Leisure Friends

10/10

Exceptional

05 Sep 2022

Francisco Rosendo

Beautiful place, tranquil and quiet. Great place to rest

Leisure Partner

8/10

Excellent

27 Aug 2022

Essolim

Water garden was nice but the beach was very dirty

Leisure Partner

2/10

Poor

23 Aug 2022

Matthew

Do NOT Stay at this resort. the whole beach has 8 ft tall piles of seaweed covering teh entire thing. you can not use the beaches or the ocean as its covered in rotting seaweed. the property does not look anything like the pictures at all

and when you try to check out because the resort isnt safe or unhabitable, they will try to charge you extra thousands of dollars.........BE WARNED DO NOT DO HERE

Leisure

10/10

Exceptional

06 Jul 2022

Jesse

Zoetry is a really beautiful place with intimate island elegance and ambiance to get away and completely relax. All of the staff are friendly and often personable. The private beach was beautiful and the turquoise waters looked and felt amazing. The dinning options are outstanding everything from the beach front bar to the intimate gourmet dinning. Truly a place like no other.

Leisure Partner