Dreams Onyx Resort & Spa

Dominican Republic , Punta Cana
Punta Cana, Playas Uvero Alto km 275, Uvero Alto
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100 reviews shown

8/10

Excellent

27 Mar 2026

Ursula g Liburd

This was my bday trip. I loved my stay at the hotel. The staff is incredible.(Franklin from the grill bar at Breathless was so nice, the boys from the pool at Onyx were so nice, the staff at the carnival buffet, and the rest of the restaurants, were awesome.) I would come back to this resort.

Family

10/10

Exceptional

27 Mar 2026

Oliver

Great room

10/10

Exceptional

27 Mar 2026

Halid

Amazing stay with family and kids loved everything about this property.

Family_with_children

10/10

Exceptional

22 Mar 2026

Alana

Clean room. Great staff. Great butler. Great food

Family_with_children

2/10

Poor

21 Mar 2026

Ashley

From the moment my family and I arrived and entered the property, we knew this was not for us. We were not properly greeted or provided champagne like other guests. Instead, we were harassed by the men in blue shirts to attend a timeshare presentation. Thank you to the other reviewers that mentioned this so I knew to avoid it. The biggest issue here is the customer service. The staff ignores black/brown guests. You can clearly see them skip certain people and cater to others. My 8 year old noticed it on day 1 as a child. The entertainment staff does the same thing. The interaction with different guests is so obvious. I did read another recent review about this and thought maybe it was a one off situation but that’s the culture of this place. The food was good for an all inclusive and the lazy river was fun. However, I would not recommend and will never return to this place.

Family_with_children

10/10

Exceptional

21 Mar 2026

Juan

10/10

Exceptional

21 Mar 2026

Marica

Everything was a 10 out of 10. Very clean, very demure, very comfy, and very family friendly. The staff was so professional and attentive. From concierge, bell boys, front desk, waiters/waitresses, chefs, bartenders, and housekeeping, everything was top shelf. Shout to Griselda. My housekeeper cleaned my room spotless daily. I will definitely be back and recommend this property to others.

-Marica

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Miranda

Incredibly friendly and welcoming staff. Beautiful pool and beach area

Family_with_children

10/10

Exceptional

20 Mar 2026

Jim

The only downside we had were the employees from Hyatt that try to convince you to go to a 90 minute presentation about other Hyatt properties in order to sell you another vacation. They were not honest and were very misleading.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

LATOYA

Great stay nice rooms, very clean, restaurant were good except the steak house

Family_with_children

8/10

Excellent

19 Mar 2026

Jim

Facilities are excellent and the staff was outstanding.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Suzanne

Definitely not an exceptional property as the ratings state. Food selections OK but definitely not up to the standard of other hotels. I’ve stayed in Punta Cana area. We upgraded our room and access to services. Housekeeping was not exceptional. Our concierge made dinner reservations, but did not resolve any of the problems that we are having with our rooms. Our friends travelling with us had the same experience. The beach is lovely beach and pool service is only good if you’re having alcohol, but even then… We mostly did self service. I would rate a 6 1/2 out of 10 compared to other hotels we have enjoyed.

Family_with_children

4/10

Poor

18 Mar 2026

Leigh

Adult only pool was good but that was the only highlight of upgrading to the preferred club. The drink service seemed to be skewed towards larger groups and not individuals. It was hard to get a drink even on the quiet times. There was practically zero drink service at the beach and you were lucky if you could get preferred club towels.
The room was an issue. The shower leaked into the room in two different places for two nights until they finally fixed it properly. The room
also smelled like mold. They did not want to move me even though I inquired and said that I needed to take an antihistamine, I am allergic to mold. This was supposed to be a room upgrade that I had paid extra for and they offered me nothing. A refund of some sort would have been nice. The drawers for clothes were also dirty and I had to clean them out in order to feel ok about putting my clothes in there.
The staff were friendly and a lot of the staff at the restaurants were excellent.
The buffet was always running out of stuff and you needed to find someone to get it refilled (we are talking guacamole and ham for the omelette station) and there was hardly ever pineapple.
The restaurants were decent.
For the price I paid and taking into consideration other all inclusive resorts of the same price, it wasn’t worth it, I was expecting more.

Friends

8/10

Excellent

18 Mar 2026

Sara

The resort itself was great - food, room, pool, beach, waterpark, Explorer Club were all amazing and the resort was vey clean. The staff at the front desk were a nightmare while checking in. They were not helpful at all, and after over two hours tried to put my family of five in a King bed despite showing proof of booking a family suite. The issues did eventually get resolved but it was a terrible first impression.

Family_with_children

10/10

Exceptional

17 Mar 2026

Souwadou

amazing hotel felt luxurious

10/10

Exceptional

15 Mar 2026

Ambar

An excellent place to relax and have a great time—whether with family, a partner, or friends. The food was excellent; all the restaurants were very good—especially if you book through the Preferred Club. My concierge, Albert, was always attentive and responded to everything very quickly. Additionally, Angely from the Preferred Club was excellent at making drinks and was great to talk to. Gabriel, from the beach snack area, was also fantastic. Overall, the service was excellent. I have absolutely nothing to complain about.

Partner

6/10

Pleasant

15 Mar 2026

Scott

The facility is great but there were a number of staff issues primarily with the reception desk. On our last day we finally met Rosely who was fantastic and helpful. The rest of the reception staff were difficult to deal with and lacked patience.

Family_with_children

10/10

Exceptional

15 Mar 2026

Kimy

I love everything about this vacation

Friends

10/10

Exceptional

15 Mar 2026

Enid

Great resort

8/10

Excellent

15 Mar 2026

Bridget Jordan

The atmosphere is excellent! Upgrades to superior for the better pool area.

Friends

8/10

Excellent

14 Mar 2026

Patrick

Property was very nice. We were very happy with our room, the amenities, and staff. Unfortunately, every interaction with the front desk staff was just okay.

10/10

Exceptional

14 Mar 2026

Kerry

Very clean, staff was amazing

Partner

10/10

Exceptional

13 Mar 2026

Viktoria A

We were a group of 17 with 10 kids 9-14 years old. We found the resort family friendly with tons of kids activities throughout the day. Our concierge Breilin was simply amazing. He was able accommodate all needs throughout the week and took fabulous care of us.

Family_with_children

10/10

Exceptional

12 Mar 2026

Jessa

Me and my friends had a blast! Service was good and amenities were up to par. I recommend 10/10 to others who would love a vacation!

Friends

10/10

Exceptional

11 Mar 2026

Darren

Great staff, great beach and very good food. Great place to take the kids. Gym was excellent. Kids club better than most I have seen.

Family_with_children

10/10

Exceptional

09 Mar 2026

Justine

Our room was very clean, but the standout asset of the resort is its exceptional staff. Our housekeeper and Jean at the lobby bar are phenomenal employees! They made us feel so welcome and always pleasant and smiling when they see you.

Partner

10/10

Exceptional

04 Mar 2026

Brenda Liliana Corral

The best experience there good food, service,installations, cleaning facilities. The staff get the best part always smiling and kind, truly the best.

Family

8/10

Excellent

03 Mar 2026

Rosani

I’m enjoy the pool and de beach,
Very good room .

Family

6/10

Pleasant

03 Mar 2026

Gregory

Beautiful grounds and a great adults-only pool (shoutout to Ishmael and Angel for excellent service), but overall the experience fell short for a milestone trip. The food was average, some areas felt dated, and the persistent vacation club sales approach was intrusive. With better dining quality and more polished service, this resort could be much stronger.

Partner

10/10

Exceptional

03 Mar 2026

Shandrika

My wife and I overly love this place. It was our first time at an all inclusive and it didn’t disappoint. The views were unbelievable and we had a butler so it made things ten times easier.

Partner

10/10

Exceptional

02 Mar 2026

Evynn

Great visit with my boyfriend! Our room was clean and the food was great! Staff was so friendly and we really enjoyed the bartenders by the main pool. The beach was also great right off the resort. We will be back!

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Justin

Great trip

Partner

8/10

Excellent

28 Feb 2026

Audrey

Rooms super clean. Pools clean and beach beautiful.

Friends

10/10

Exceptional

26 Feb 2026

James

Nelson Sosa and the rest of the team were great. Room was very clean and the food was very good. Overall great service. Would definitely go back for another stay.

Family

8/10

Excellent

25 Feb 2026

Kristopher

The staff was pleasant, food was good, resort was clean and they were always working to improve it. I was impressed, better than we expected. It wasn’t perfect but it was well worth the cost and made for a great trip.

8/10

Excellent

24 Feb 2026

Jamir

I enjoyed my stay overall at Dreams Onyx in Punta Cana. The resort is beautiful, well-maintained, and the atmosphere is very relaxing. The staff was friendly throughout my visit, and I didn’t experience any negative attitudes. Breilin, in particular, was a great concierge and very helpful during my stay.
There were a couple of minor issues. One day, housekeeping replaced the towels but forgot to restock washcloths, and it took over an hour for them to be delivered after I called. The food was somewhat hit or miss depending on the restaurant and menu selection, but I was still able to find meals I enjoyed.
I would recommend upgrading to the Preferred Club for added convenience. Having a butler can help resolve small room concerns more quickly and make the experience smoother. You can also conveniently book excursions directly at the resort.
Overall, despite a few small hiccups, I would return and had a good experience.

Partner

10/10

Exceptional

24 Feb 2026

Olga

We truly enjoyed our stay at Onyx Dream. The room was very nice, clean, and comfortable. The staff were incredibly friendly and welcoming, which made the experience even more pleasant. I was very happy to be there and would gladly stay again. Highly recommended!

10/10

Exceptional

22 Feb 2026

Scot

True family resort. Highly recommend staying here. Staff and the people were very friendly and hospitable everywhere. Resort and room was very clean and comfortable. The entire family had a great time and we'll be returning.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Mariya

Perfect stay. Highly recommend !!!

Family_with_children

10/10

Exceptional

17 Feb 2026

Jennifer

The resort was amazing and Punta Cana is my new favorite vacation destination!! I highly recommend Dreams Onyx and looking forward to the next time I can visit!!

Family

10/10

Exceptional

12 Feb 2026

jerry

The room and grounds were very well kept, every one was friendly and the food was amazing!

Leisure Family

10/10

Exceptional

11 Feb 2026

Lauren

We absolutely loved this resort! The room was always spotless and very spacious. The food was fantastic. The pools and beach were lovely. We never had any trouble finding chairs. But what truly made our trip unforgettable were the staff. They really made our vacation special. We brought our 10-year-old daughter and 9-year-old nephew, and they never complained of boredom or used electronics at all during the week! It was an amazing vacation.

Leisure Family

6/10

Pleasant

09 Feb 2026

Parie

Poor food, few choices, food stale at times. Pool privacy poor with surrounding rooms. For a World of Hyatt property, could’ve done a lot better.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Stephanie Ann

Our kids loved the resort. Clean and great service. They helped us celebrate our son’s birthday. Would definitely go back again!!

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Candy

La habitación estaba limpia, la comida buffet estuvo buena y con gran variedad, el restaurante a la carta de carnes y el italiano también muy buenos. Los tragos en la piscina tenían buena calidad, cosa rara en un all inclusive. Tuvimos el servicio de concierge con Breiner y nos atendió muy cortésmente, inclusive, nos envió una sorpresa a la habitación por nuestro aniversario de casados.

Partner

10/10

Exceptional

07 Feb 2026

Jaelin

Clean rooms, AMAZING staff, great amenities,and great food options

Leisure Friends

10/10

Exceptional

06 Feb 2026

Wayne

The housekeeping staff, particularly the young lady looking after our room and concierge, Brelin, were excellent. Many thanks to them for their service.

Leisure Family

10/10

Exceptional

02 Feb 2026

Shainna

The staff was absolutely the best part of my stay! I was assigned someone to personally help me during my stay. His name is Henry. There arent enough words to say how amazing & attentive Henry was. He contacted me every morning, sent the schedule of daily activities around the property. And made sure my friend had a cake for her birthday.

I've stayed at a lot of resorts, the staff at Dream Onyx is the best I've encountered.

Leisure Friends

10/10

Exceptional

30 Jan 2026

Waylon Kirk

The room was very nice and clean. The splash pool was awesome. A lot to do here. I will say the only little down fall was that I was not a fan of the Buffet it was just ok. But the restaurants were good.

10/10

Exceptional

29 Jan 2026

Sheilys

Demasiados amables

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Lisa

Our waitress poolside Margarita and concierge Breilin were very attentive.

Leisure Friends

10/10

Exceptional

23 Jan 2026

Morgan

Everything was fabulous!!!

10/10

Exceptional

21 Jan 2026

Regina

Yess everything was perfect

Leisure Self

10/10

Exceptional

20 Jan 2026

Brian

The room was always very clean. The staff were ALL very friendly. The gardens/yards were always clean & tidy. Entertainment was great. The food was excellent every day…… except Monday (yesterday). The buffet was noticeably less, than every other day we were there.
Definitely will share with friends how awesome this place is. Very good all around.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Jamaal

The room was splendid. The cleaning staff did a great job.

Family

10/10

Exceptional

20 Jan 2026

Daniel

Staff facilities everything first class

Leisure Family

10/10

Exceptional

19 Jan 2026

Emily

Very nice

8/10

Excellent

19 Jan 2026

Frankie C Walker

Henry (concierge) was awesome as always! Met Shelly with vacations club and she was very helpful and persuasive. Ask for Henry and Shelly! Food was a bit off this time around. Not sure if the issue but the freshness and options just weren’t there. Will definity return again!

Leisure Partner

8/10

Excellent

19 Jan 2026

Rameer

Rooms and property were excellent! One issue I had was the buffet food. If it was supposed to be cold it was warm if it was supposed to be warm it was cool. Also the Spice restaurant didn’t cook the shrimp thoroughly it was still transparent. But I would definitely come back as those things are easy fixes!

Leisure Partner

8/10

Excellent

19 Jan 2026

Mary

Staff amazing

10/10

Exceptional

19 Jan 2026

Jennifer

Everything about our stay was exceptional! Our room was beautiful and housekeeping did a wonderful job keeping it clean and well stocked. The staff was so friendly, attentive and went above and beyond to make sure that we were taken care of. Our concierge was phenomenal! We absolutely loved everything about the resort and our stay there!

Leisure Family

10/10

Exceptional

18 Jan 2026

Bobbie

Had a great time here! Loved that breathless resort was connected to get the best of both worlds.
My personal concierge, Marcos, was excellent!

10/10

Exceptional

16 Jan 2026

Helen

spotless, great service

Leisure Family

10/10

Exceptional

14 Jan 2026

Sandra

The room and service was excellent. I want to appreciate bartender Castillo and Andy for better than best service.

Leisure Family

10/10

Exceptional

13 Jan 2026

ronnie

Everything was great, the staff was amazing always “my pleasure” is their response. Our personal concierge Breilin was Fantastic, helping with anything we needed. Can’t wait to go back.

Leisure Family_with_children

6/10

Pleasant

13 Jan 2026

Artan

Not 5 stars

Leisure Family

10/10

Exceptional

13 Jan 2026

Marissa

Room was clean, staff was very nice and accommodating. Food and amenities were superb.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Elizabeth

Beautiful grounds, beach was so comfortable and gorgeous. The pools were very relaxing. Food was delicious and the staff were friendly. Great place!

Leisure Family

10/10

Exceptional

12 Jan 2026

Zarati

Las instalaciones del hotel están muy buenas nuevas , limpias, cómodas, la atención del personal fue inigualable.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Joel

Every thing was great

Leisure Family

10/10

Exceptional

10 Jan 2026

Carlos

Very good room, staff and amenities.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Jessica

Expectacular

Friends_and_family Family

2/10

Poor

05 Jan 2026

Kimberly

I booked and paid for 6 people on the expedia site $7800 and the booking I made with Expedia only allowed me to resigter 2 people on the reservation. When ai arrived to the hotel, I was forced to pay an additional $5800 to the hotel to add on the additional 4 people because they said they only saw 2 people on the reservation and no one from the hotel or Expedia helped me and the hotel made me pay more.

Leisure Family

10/10

Exceptional

01 Jan 2026

Claudia

My kid loved the lazy river, the 24-hour room service and especially the kids' club, it was so convenient for us as well.

Family_with_children

2/10

Poor

28 Dec 2025

Mia

The room was well equipped with amenities however the bathrooms looked dingy and the hot tubes were dirty and the food was absolutely horrible.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Wilfred

Everything was amazing, customer service was great, delicious food, very nice hospitality. It was really awesome

Business_and_leisure Family

8/10

Excellent

25 Dec 2025

Jorge Rafael

Great staff, clean rooms, good aneminities but food was average

Leisure Family

10/10

Exceptional

25 Dec 2025

Claudia

Everything was great but the food needs improvement. The staff was amazing!

Leisure Family

2/10

Poor

25 Dec 2025

Erin Phoebe

Nice place but bad services

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Erick

Loved it

10/10

Exceptional

22 Dec 2025

council

Our room was very nice , clean , staff was great and we loved all the amenities that came with the room.

Hot tub needed to be cleaned but that wouldn't keep us from coming back. We definitely plan to come back next year .

Leisure Family

10/10

Exceptional

21 Dec 2025

Darran

Excellent

10/10

Exceptional

19 Dec 2025

Jasnae Lillian

Everything was amazing ❤️

10/10

Exceptional

19 Dec 2025

Marcus Aaron

Wonderful and helpful staff. Very clean resort all around.

Leisure Family

2/10

Poor

18 Dec 2025

Jonathan

For the price paid, the experience was very much less than expected, so much so, I will never book an all inclusive package again, particularly as a Preferred Status at a Hyatt. Other than the staff that worked very hard and keep everything clean and tidy with excellent service, the experience was very poor.

Leisure Partner

8/10

Excellent

17 Dec 2025

Samantha Alyssa

Overall stay was great. However, the rooms are a little outdated. But it was fun, you have the choice to go over breathless resort and everything is also free with your stay

Leisure Family

8/10

Excellent

15 Dec 2025

MICHELE

Rooms were clean , staff was great ,would like to see a kiddies water slide area that they could use all day , every day .would like to see wrist bands as key cards (cards are a pain ) Expedia was great

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Michelle

Loved this resort very much. Pools were amazing, never over crowed, very clean.

Staff was amazing all around.

Lots to do with daily activities.

Leisure Family

10/10

Exceptional

12 Dec 2025

Damir

Resort was clean food was good entertainment team was great especially my guy honey was on top of everything from soccer in the morning to dancing at night.

Leisure Family

8/10

Excellent

12 Dec 2025

Nelson

Yes

10/10

Exceptional

12 Dec 2025

Tiasia Keturah

The room was very clean and it was cleaned everyday. The service was great, the food was good (the only food we did not like was the hibachi and the blue grill steak house). We didn’t feel well after eating at those restaurants. Otherwise, the concierge, Breilin was great, he responded quickly and kept me updated with the daily activities. He also made reservations for me at the hibachi restaurant and surprised my boyfriend with balloons, cake, and champagne for his birthday! Everything was wonderful and I will come back to this resort.

Leisure Partner

4/10

Poor

10 Dec 2025

Axel Rafael

The room wasn’t set up rant good despite I advised that I was going for a honeymoon trip

Leisure Partner

10/10

Exceptional

10 Dec 2025

Kyle

rooms were incredible, resort was incredible, food was good - some restaurants were better than others. I rrecommended seeing Felix at the pool bar, he was fantastic.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Anish Kaliraj Mudivai Kali

Everything was really good

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Danielle

Everything was amazing.

10/10

Exceptional

08 Dec 2025

Nicole A

Rooms were spotless, hallways were spotless, the whole resort was very clean.
Staff were awesome, we really appreciated our concierge, Brelin, he was so helpful, attentive, and a great resource for any questions we had. When Brelin was offsite, we relied on Angel, who again was always willing to help in any way needed. Take advantage of your conciege, they are there to make your stay as comfortable and enjoyable as possible. I would come back and specifically ask for Brelin and Angel again.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Olga

Genial

10/10

Exceptional

08 Dec 2025

Yamilette

I love it was an excellent service. Cant wait to go back. Our butler Hector did an amazing job.

Leisure Partner

6/10

Pleasant

06 Dec 2025

Aaron

Staff at check in were unorganized and ill equipped to handle my situation. In the end, they unjustly charged me for 2 reservations. The property is decent. My room had some left overs from previous guests.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

dalila

MARAVILLOSAMENTE espectacular el servicio y el resort…