Name: Grand Sirenis Punta Cana Resort All Inclusive
Address: Playa De Uvero Alto, Uvero Alto, 23000, DO

Grand Sirenis Punta Cana Resort All Inclusive

Punta Cana · Dominican Republic

100 reviews shown

10/10

Exceptional

30 Jul 2026

Francisco Guillermo Alvarado

the place was fun and the room where clean only complaints was the pool close to early 😂but over all i would for sure go again ❤️🙏 we made good friends had a fun time everyone there was a vibe

10/10

Exceptional

30 Jul 2026

Krenar

Woodley was the Guy

10/10

Exceptional

30 Jul 2026

Yahaira Maria Portalatin

Me encantaron las instalaciones y el trato en el buffet de Sergio, Miguel, Ana todo el personal fue muy amable y atento. Nicole y Kyle fueron muy atentos al darnos 3 horas de cortesía de checkout. Omg, Coca-Cola y personal de animación. La joven que nos preparaba el Omelette fue muy atenta regresaría en una próxima ocasión y los recomendaría.

10/10

Exceptional

30 Jul 2026

Kirsy

Woodly y kyle fueron de ayuda en todo!!

10/10

Exceptional

30 Jul 2026

Crisleidy

Woodly y kyle fueron de ayuda en todo!!

4/10

Poor

30 Jul 2026

Jose E

Hotel en pésimas condiciones
Piscina sucia en las paredes llenas de hongo
Mal olor en la piscina
Algunos empleados de mal humor

6/10

Pleasant

29 Jul 2026

Mercedes

Staff were extremely friendly and helpful. There were issues with the room which was more of an inconvenience, something you don’t want to deal with on vacation.

10/10

Exceptional

29 Jul 2026

Jose

Excelente hotel, el lereonal muy amable y atentis. En el buffet busquen a Fanny y a Beatriz los atenderan excelentemente

10/10

Exceptional

29 Jul 2026

ANGELICA

Buenisimo

10/10

Exceptional

29 Jul 2026

iris Neliz

Necesita mejoras en planta física

10/10

Exceptional

29 Jul 2026

Ivelisse

Big pool, lots of daily and nightime activities for families

4/10

Poor

28 Jul 2026

Mena

While the resort is nice but the staff treatment was not very welcoming , that’s not all the staff just a handful, the concierge experience was kind of disappointing, he was willing to help make reservations but then a raffle was mentioned that required showing my ID and credit card , once I declined , all the promises of making reservations ended and even saying good morning was a no no , the restaurants were ok; however some of the themed restaurants experience especially the Italian and the el rancho steak house was not great! The Italian restaurant manager said that’s enough food even though we are 5 people and we only ordered 4 entres, then el rancho steak house I asked 4 people for a booster seat for the baby which they never brought until we had to go grab it from next to the front door ourselves! We asked for sprite and a weird bubbly drink that was not sprite was placed on our table. Then we asked for sprite since the drinks were incorrect , the sprite arrived as we were leaving the restaurant! The final night we received a call asking if we will need a bell service to take our bags in the morning to check out and I gave the time and they never showed up. Then our final night, while the family including the baby and the two young kids were asleep , a hard knock and buzz was at the door of our room at 12:15 am then I heard the door being unlocked and opened, so I ran to the door to find a worker opening and asking about the AC, Disappointing and unsafe!

10/10

Exceptional

28 Jul 2026

Paola

Nuestra experiencia fue maravillosa y gran parte de eso se debe a Kyle. Desde el primer momento nos hizo sentir bienvenidos con su excelente trato, siempre fue atento, amable y dispuesto a ayudar. Su dedicación y actitud positiva hicieron que nuestra estadía fuera mucho más agradable. Sin duda, es una persona que marca la diferencia y recomendamos su servicio con total confianza.

10/10

Exceptional

28 Jul 2026

Leydy V

Everything was nice, staff, food and cleanliness

10/10

Exceptional

27 Jul 2026

Crystal

Very family friendly!

10/10

Exceptional

27 Jul 2026

Pedro Yael Monserrate

Todo estuvo excelente

10/10

Exceptional

27 Jul 2026

Carlos Soler

Todo muy bien y el trato muy agradable

10/10

Exceptional

27 Jul 2026

Manu

Woolley was very helpful.

10/10

Exceptional

26 Jul 2026

Cristina Marie

Es un buen lugar para pasar las vacaciones

10/10

Exceptional

26 Jul 2026

Ivelisse Ivelisse

Todo muy bien, buenisimas atenciones de chayane en recepcion y Kyle como expedía services

10/10

Exceptional

25 Jul 2026

Natalis

Best vacations ever

10/10

Exceptional

25 Jul 2026

Yaneisi

We really enjoyed our time at this hotel. We loved everything but we were sad we were not able to enjoy the beach was very dirty that was so sad! 😢

10/10

Exceptional

25 Jul 2026

Yeiny

Family friendly

4/10

Poor

25 Jul 2026

Maribel

6/10

Pleasant

24 Jul 2026

Urislay

To many people that didn’t follow rules in the buffet, pushy guests , out of control children having tantrums , staff didn’t go out of there way to make sure guests were not bothered by people that had no manners, over all the hotel was good, food was average at best , second this was the second time we stayed at the resort , we found 4 years ago food was much better ,

10/10

Exceptional

23 Jul 2026

maicol

good place

10/10

Exceptional

23 Jul 2026

Joel

La experiencia fue muy buena todo el personal muy atento y dispuesto a siempre ayudar e todo
Woodlley

10/10

Exceptional

22 Jul 2026

Melissa

Personal amable

10/10

Exceptional

22 Jul 2026

Carmen

Muy bueno

10/10

Exceptional

22 Jul 2026

Ruben Dario Diaz

excelente servicio, y las facilidades son excelentes

10/10

Exceptional

22 Jul 2026

Odaly

Muy buen servicio , solo una inquietud y molesta y fue la insistencia de las llamadas para preguntarme a qué hora me iba a retirar de la habitación desde el día 20 y mi salida era hoy 22 eso me a causado mucha mucha molestia pero el entretenimiento y el servicio de fresita muy bueno

10/10

Exceptional

22 Jul 2026

Anthony George

Victor and Kyle from Expedia were very helpful. They made sure everything went smoothly. The entertainment staff was excellent and kept everyone engaged.
The rooms and bathrooms need an updated.

10/10

Exceptional

21 Jul 2026

Pavel

We had a wonderful stay, especially thanks to the amazing staff. Every single person we met was friendly, kind, and genuinely happy to help. As parents of a young child, we especially appreciated how everyone gladly helped us with baby food and every other request.

Our room was always spotless. A special thank you to Esther Perez for taking such wonderful care of it. We also appreciated Kyle at the front desk when we checked out. I only wish I knew the names of the many other staff members who made our stay so special—they truly deserve recognition.

The resort was clean, peaceful, and had a warm, welcoming atmosphere. It was lovely to walk around the beautiful grounds, and our room was quiet at night, so everyone slept well. Our children absolutely loved the pools, the water park, and the little shuttle that took us there. It was a perfect place for a family vacation.

The only small issue was the lighting in our suite. One light switch was in a different room and seemed to control several lights, which was a bit confusing at bedtime. Maybe we simply didn't figure it out correctly.

Overall, this was a very minor issue. We left with wonderful memories and would happily recommend this resort to families with young children.

Family_with_children

10/10

Exceptional

21 Jul 2026

Anis

Je suggère vivement l'hôtel.
Le seul inconvénient est les algues a la plage.

Family

10/10

Exceptional

21 Jul 2026

Guarina

Kyle was very helpful and for the most part great stay

10/10

Exceptional

21 Jul 2026

Michael

Excelentes vacaciones, Serenis es un gran hotel todo incluido, pasamos 7 días maravillosos con mi familia de 6 y lo único que les dejo saber es que reserven todos sus restaurantes rápido que lleguen para toda la semana. Si no lo hacen van a tener que comer buffet toda la semana, el hotel siempre está full y los restaurantes pueden ser un problema si no reserva con tiempo. El buffet estuvo bueno pero los restaurantes son un plus’s

Family_with_children

4/10

Poor

20 Jul 2026

Maria

Services

8/10

Excellent

20 Jul 2026

Sandia

We were calling to fix the toilet I called since the night before until I left they fixed

Friends

10/10

Exceptional

19 Jul 2026

Nivilkys Santana

👍

2/10

Poor

19 Jul 2026

Eduvigis

Food is not good at all. The hotel is outdated.

Family_with_children

10/10

Exceptional

19 Jul 2026

David

Amazing experience, beautiful resort... cant wait to go back.- Woodley was amazing

Family_with_children

10/10

Exceptional

19 Jul 2026

Jennifer

Expedia employees were excellent. But the resort amenities and food are bad.

Family_with_children

10/10

Exceptional

19 Jul 2026

LIZ

Fue una buena experiencia siempre hay espacio para mejorar… un ejemplo de ello es considerar al huésped en el momento de hacer las reservaciones para las cenas; es inaceptable que en el primer día todo esté “reservado” dan deseos de irse!!! Gracias a todos los que hicieron posible que pudiéramos cenar en cada restaurante a buena hora, éso es dar un buen servicio y atención al cliente. De hecho la comida riquísima!!

Friends

10/10

Exceptional

18 Jul 2026

Orlando

Excellent stay. Great for families. Great entertainment. Kyle helpful from beginning to ends thank you so much

4/10

Poor

18 Jul 2026

Luis Reyes

No es mal hotel, pero le hace falta muchas reparaciones. En la habitacion la puerta al balcon el handle roto y era super malo para abrir la puerta, en el Parque de agua varias chorrera para los niños dañadas, tuvimos problemas con la comunicación entre el Hotel y Expedia. Tambien por problemas de la Jetblue perdimos 2 dias de nuestras vacaciones y tampoco quisieron ayudarnos ni Expedia, Ni Jetblue y mucho menos el Hotel.
En fin siempre hay una primera vez y tambien una ultima vez.

No recomendaría bregar los paquetes con Expedia porque se lavan las manos y uno que pago una cantidad de dinero exagerada no te ayudan.

Family_with_children

2/10

Poor

17 Jul 2026

Milen

This was the worst place we ever been. Staff services were terrible, most of them acting like they own the hotel. Especially when they see you don’t speak Spanish. Food was messed up, was the same food every day. Nothing special. Maybe is good for local people or someone who never been in better quality hotels. Any time we have to use the buffet, we have to wait for someone to come to the table like 10 minutes and clean it up. Then another 10 minutes for someone else to come to the table to ask what we like to drink. Sometimes time they visually check the utensils from previous people and if they decide they are clean they just leave them for next ones. Restaurants, OMG, food was a joke, and waitress was singing or talking something when he was serving the food. Like I said terrible services and 0 respect from everyone. I guess there is NO management in the property.
STAY AWAY from the offered free breakfast. Big waste of time from people that they want to sell you VIP rooms. Do your maths before you agree with.
Do you self a BIG favor, just go to Mexico, and you will be treated like a King!
I don’t know how this place has this rate. I guess is from all this people that come from around the area.
Expedia and all booking agencies should stand behind their customers to receive service for what they pay for.
Beware of these place !
Good luck!!!

Family_with_children

6/10

Pleasant

17 Jul 2026

Xiomara

Family resort & pool was okay. The reservations to the restaurants are horrible. Not recommended.

Family_with_children

10/10

Exceptional

17 Jul 2026

Iris

Todo muy bien, Kyle nos hizo una estadía confortable.

10/10

Exceptional

17 Jul 2026

Enid J

Súper

Family_with_children

4/10

Poor

16 Jul 2026

Maria

Our last day we found a mouse under the bad

Family_with_children

10/10

Exceptional

15 Jul 2026

Ely

The property is beautiful with many pools and activities for the family. There were many options for food, buffets and many restaurants. Staff were amazing, Ana from the morning buffet had great customer service and was always so cheerful.

Family_with_children

10/10

Exceptional

14 Jul 2026

Andre Gomes De

Very family friendly either way lots of entertainment

Family_with_children

10/10

Exceptional

14 Jul 2026

Natasha

10/10 recommended

Family_with_children

10/10

Exceptional

14 Jul 2026

christopher George

We enjoyed the pools immensely, the activity staff was very fun and friendly. The beach was very nice, the crew struggled with the seaweed but all the resorts are dealing with it now. The food was good, no issues with stomach troubles.

The Italian, Mediterranean, and Japanese restaurants were wonderful.
Lobby and beach bar had great staff, Edward at the beach bar was great.
Breakfast buffet was very good, Ana was fantastic.

We have nothing if substance to complain about, we are happy with our trip
.the ac in our room wasn't working well when we got here, quick trip to reception and two hours later our room was very cool and comfortable

Partner

10/10

Exceptional

13 Jul 2026

Yadira

Pool and water park
Food
Food services
Service: Wooldey

Family_with_children

10/10

Exceptional

13 Jul 2026

Santhanu

It was a wonderful stay. The staffs were so kind and helping.
Surely will come back.
Special shout to Breison and Woodley.
Cheers

Family_with_children

2/10

Poor

12 Jul 2026

Juan Ignacio

This was our 1st trip to the D.R. and our 1st stay at Grand Sirenis. Unfortunately, we cannot recommend Grand Sirenis, and to some extent, our experience also left us disappointed with the D.R.

The rooms are outdated, with broken vanities and leaking showers. The property is not well maintained. Many areas were dirty, trash cans were overflowing with garbage and cigarette butts, and we even found a used tampon in the pool area. We reported it and asked for it to be cleaned, but nothing was done.

The concierge made it unnecessarily difficult to make restaurant reservations. The specialty restaurants had wobbly tables, dirty glass doors, and mediocre food. The only restaurants we genuinely enjoyed were the Italian and the Japanese.

The main buffet restaurant was extremely disorganized. The staff rarely set tables properly, and we were almost always missing something—napkins, silverware, or even a clean table. On many occasions, we tried to get a server's attention, only to have them walk past us and deliberately avoid eye contact. Other times, we saw groups of three or more waiters standing around chatting while guests waited for drinks or assistance. If you were lucky enough to order a drink, getting a refill took an incredibly long time. There seemed to be no organization or accountability regarding who was responsible for each table.

The biggest disappointment, however, was the staff. Most employees were unfriendly and appeared to have little regard for the guests, as if

Family_with_children

10/10

Exceptional

12 Jul 2026

Sandraliz

Chayane Woodley excelente servicio y en la comida de la piscina muy atentos.

Family_with_children

4/10

Poor

12 Jul 2026

Johnny

Foods suck, beach dirty and drinks not impressed.

Family_with_children

10/10

Exceptional

11 Jul 2026

Cristhian

Excelente servicio y comida.

Victor me asistió excelente.

10/10

Exceptional

10 Jul 2026

Heidi

Buen ambiente, tremenda atención del staff. Barras con poca variedad de licores.

Restaurantes con rica variedad de comida

Family_with_children

10/10

Exceptional

10 Jul 2026

Arlene

Excelente resort y personal muy amable y amigable.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mercedes

Excellent for kid travel

Family_with_children

2/10

Poor

09 Jul 2026

Sanja

Ok I
Don’t know where to start first we arrived 4 people 1 adult and 3 kids they checked me in for 2 adults and 3 kids I try to adjust and they didn’t want to and keep
Lying to Expedia that 2 adult arrived not true phone at the room didn’t work I need to go on reception order my kids room service food was horrible people not very helpful beach water at the front of the property was so dirty we will never come back or recommend this property they are not honest and are just trying to take away the money stay away and find something else where people are honest and appreciate you

Family_with_children

2/10

Poor

09 Jul 2026

YANG

The staff was friendly and helpful, but communication was difficult if you don't speak Spanish, as most of the staff had limited English. Outside our room, there were many dead bugs that remained uncleaned throughout our stay. One morning, we also found numerous bugs inside the bathtub, which was very unpleasant. The food was acceptable, but it was nothing special. Overall, while the staff was welcoming, the cleanliness and communication issues significantly affected our experience.

Family_with_children

10/10

Exceptional

09 Jul 2026

Robinson

Woodly todo estuvo muy bueno

2/10

Poor

08 Jul 2026

Gladys

Calificaría este establecimiento como uno de los peores de Punta Cana. Decidí regresar con mi familia al mismo hotel después de cinco años y la decadencia es evidente.
El servicio al cliente es deficiente: el personal de recepción carece de experiencia y la atención en el bar es desganada, sin importar las propinas constantes. La selección de bebidas es de muy baja calidad, especialmente la cerveza. En cuanto a la gastronomía, las opciones de platos fuertes como carnes y pescados son sumamente limitadas; la carne es dura y se agota rápido, y la experiencia en el restaurante japonés fue pésima. Por otro lado, la playa estuvo inaccesible debido al sargazo, un factor ajeno al hotel, pero que afectó la estancia.
A nivel de infraestructura, varios familiares y amigos tuvieron que cambiar de habitación en múltiples ocasiones por fallas en el aire acondicionado. Además, el hotel insiste de forma agresiva con 'charlas' para vender membresías de tiempo compartido (Time Share), lo cual considero una estafa. Aunque el espectáculo de baile fue decente, el equipo de animación dejó mucho que desear. Finalmente, la accesibilidad es nula: solo disponían de una silla de ruedas vieja para todo el complejo, obligándome a rentar una externa.
A pesar del alto costo pagado, la experiencia fue frustrante. No lo recomiendo en absoluto.

Family_with_children

10/10

Exceptional

07 Jul 2026

Michael

Had a great stay there with the family! Loved the location and surroundings, although they didn't adhere to the activities schedule as much as I would've liked / hoped.

Still happy we stayed there! Yadelkis in the spa was amazing!

Family_with_children

6/10

Pleasant

06 Jul 2026

Gloria Salvador

Food wise it wasn’t the best. Supposedly 2 dinner buffet are available but only 1 was open which made the one open super packed and you couldn’t eat in peace.
The room had a smell to it the headboard and even the phone smells so bad.. the tub was dirty i asked for my sheets to be changed since i noticed it had blood stains they didn’t change them even after they came to clean the room later on that night they dropped off sheets. Some employees were rude and with attitude oh and the pool area should definitely be a no smoking zone. Some people don’t respect others around and smoke a whole pack of cigarettes. There should be smoking areas available for those who smoke, it’s not fair for others and KIDS to be smelling that every second. i expected a better experience.

Family_with_children

8/10

Excellent

06 Jul 2026

Greg

We had a great time at Grand Serenis. The number of dining options for supper was extensive. We didn’t eat at every restaurant and were there for 8 nights. Be sure to plan ahead and make reservations as soon as you arrive. The property is easy to get around and everything is accessible. The rooms could use some updating, but overall, our stay was great.

Family_with_children

2/10

Poor

05 Jul 2026

Iris Y

Room was not clean roaches, phone didn’t work, report it and they never fixed it. Didn’t bother to offer another room

Friends

10/10

Exceptional

05 Jul 2026

Wing Man

House keeping is very friendly. They are so nice and rooms are always made fresh and neat. Bar tenders are always polite and on the dot

Partner

10/10

Exceptional

05 Jul 2026

Brian Michael

Kyle

10/10

Exceptional

05 Jul 2026

Anielis

The room is good, the service is ok ,

Family

6/10

Pleasant

05 Jul 2026

Carlos

La pasamos súper el personal del buffet Ana y staff no trataron excelente y el personal del coffe chop también muy buenas personas. Pero la picinas del parque necesitan mantenimiento a penas estaba limpias. Y la comida ser más variada casi todo los días era los mismo. Tenías 8 restaurantes y ninguno era típico de el país.

Family_with_children

10/10

Exceptional

04 Jul 2026

Susan

Amazing family oriented facility with lots to do! The resort did get a lot of Sargassum but not as much as some locations. The best experiences we had as a family were the excursions to crystal clear beaches and fun swimmable caves. The pricing for these excursions are the same as online and off-site tour companies, so don't be afraid to book at the excursion kiosks they have right on the resort.

I would highly recommend bring your own snorkeling gear if sharing gear grosses you out. We had a great time with the \"Dune Buggy\" excursion. You definitely need handkerchiefs (they sell for $5 each) or you can just bring on your own. You can wear slippers or crocs. You get to drive into muddy waters and have fun driving to a natural cave which you can swim in! They have a DJ booth and it's so much fun! They also include a cultural tour (coco tasting and dance) and you get to meet a huge Boa snake. Even my 6yr old enjoyed this excursion the most!

We love coming back to Sirenis - we ended up eating at the buffet for every meal and enjoyed it! We had 3x young kids with us and we used the kids club several times to take a nap or do tennis clinics. Kids club is like a daycare but they have a nice facility and you can use it unlimited times and pop in and out. We had one big family suite and found it comfortable for all 5 of us. They have concierge booths everywhere to book dinner appt. and order more soda/water for the rooms. Definitely bring lots of small bills for tips!

Family_with_children

10/10

Exceptional

04 Jul 2026

AHMED

Clean room
very friendly and helpful staff
Recommend it for family!

Family_with_children

4/10

Poor

04 Jul 2026

Santos Javier

Check-in was quick and easy, which was a great start after a long day of traveling. We arrived tired and hungry, so we were excited to see the food truck at the resort.

Unfortunately, that’s where our experience started to change. The server at the food truck seemed visibly irritated from the moment we approached, and that set the tone for much of our stay. Throughout the resort, we found that many of the female staff members came across as annoyed or bothered whenever we needed assistance.

We are a very humble, respectful family, and we truly believe that kindness goes a long way. It was disappointing to feel like friendly service was only given when tips were expected. We always appreciate good service and are happy to tip accordingly, but feeling like basic courtesy depends on tipping was honestly sad. A warm smile and a welcoming attitude don’t cost anything, and it makes a big difference in a guest’s experience.

As for the food, it was okay—nothing exceptional, but acceptable. One issue we noticed was the dinner buffet. The resort map shows two buffets directly across from each other, but only one was open for dinner. This created unnecessary chaos. Guests were being allowed inside without first being seated, so people were walking around trying to claim tables or taking chairs from other families. At one point, two gentlemen nearly got into a physical fight over seating because of how disorganized it was. Better crowd management and seating procedures would have made

Family_with_children

10/10

Exceptional

04 Jul 2026

Jason K.

Excellent

Family_with_children

6/10

Pleasant

04 Jul 2026

Nelson

Overall the resort was great for the kids. Between the pool and water park the kids had a blast. On the other hand, the resort itself was lacking up keep and maintenance throughout. The rooms smelled musty the entire time even with the air conditioner and fan constantly blowing. There was a constant leak in the entrance to the room. Every time we showered water would come out of the shower (from underwater the shower glass) and onto the bathroom floor so we had to always place a towel on the ground before and after each shower if not the entire floor would be full of water. There were many sloppy patch jobs throughout the hotel room. The hotel hallways in front of the rooms and elevator needed to be updated and cleaned up. There were select few hotel staff that were really nice to our family, but there were lots of hotel staff that were very unhappy and unhelpful with simple questions. The food was okay, not great but not bad either.

Family_with_children

8/10

Excellent

03 Jul 2026

Catia Enid

Muy familiar apto para toda la familia, animación Súper

Family_with_children

6/10

Pleasant

03 Jul 2026

Angele

Beware! They expect you to tip first & then they will give you service.
1.Arrival: I was told that the double room I booked wasn’t available. We are a family of 4 and he offered us a king bed with sofa. Before I could even say a word about it, he offered me an upgrade to a family room; then he told me to negotiate with him. We asked how much he wanted & he said that he’d received up to $250 USD. We said no; we don’t have that kind of money. But we had no choice but to pay him & he had us sign a paper saying we didn’t pay him for the upgrade. That happened in the first 15 mins of arrival. It set the tone. Why didn’t we ask for a manager? We are far from home and we were worried it could get worse and it did.
2.We tried to book one of the A la carte restaurants. We learned quickly that if you don’t pay your concierge upfront, you don’t get a reservation. And they are agressive with offices on the corner of every walkway; they stand outside & pester you to have a ‘special’ breakfast by the beach so they can pressure you into buying a membership. We said no and we were punished; he had no reservations for any of the restaurants. But when you walk by the restaurants they are empty.
3.The staff looks miserable, except for the entertainers. Bartender at the pool was throwing drinks at us & rude.
4.Rooms have no deadbolt, so the maid would just walk in at 8am. We had no privacy. She’d bring 3 towels so she could come back later. No knocking.
5.Avoid waterslides; dangerous.

Family_with_children

10/10

Exceptional

02 Jul 2026

Maria E

My experience it was excellent George reception was excellent and Succelis they doe excellent job

10/10

Exceptional

02 Jul 2026

Jose

Good

Friends

8/10

Excellent

02 Jul 2026

Martin

No comment. In a hurry to check out

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

María del Carmen

Nos encantó el área de la piscina y el Water Park para los niños. Muchas estaciones de comida y bebida accesibles. El personal muy atento y amable.

Family_with_children

10/10

Exceptional

01 Jul 2026

Minh

Woodley and Breison are excellent. Made my stay perfect.

10/10

Exceptional

01 Jul 2026

Daynes

We had a really good time. The staff was exte

6/10

Pleasant

01 Jul 2026

Melissa

I hate to be negative but the beach was horrible. I don't know if June is a bad month or the beach condition is always bad. The seaweed was about 10' up the beach and 6\" deep. The smell was so bad! It could be smell at the pool and from our room. The pools are beautiful but we went to swim in the ocean. We couldn't do that at the resort so we took a beautiful tour that took us to the other side of the island for snorkeling.

The rooms are pretty clean but because of the humidity there is mold in the bathroom and everything has a musty smell. I don't know if that is preventable or just to be expected in the area.

I'm not a big drinker but I do like a mixed drink every now and then. The drink mixes taste like cheap kool-aid. There's no drinks made with fresh juice. It's ok on the first day but gets tiring really fast.

The food...I'm not sure how to judge this. We did NOT like it. I just don't think it was USA focused because other people had loaded plates. We didn't know what a lot of the food was so unfortunately we wasted a lot. There were meals we just had bread and butter or white rice because we couldn't find anything we liked. To be fair there weren't a lot of Americans there or English speakers. The other guest really seemed to like it so maybe only take this into consideration if you're from the USA.

The setting is beautiful! We had a great time. I don't know if we'd go back. We had an easier time navigating Mexico just because there are more English speakers.

Family_with_children

8/10

Excellent

01 Jul 2026

Maribel Cruz

Todo estuvo muy bueno

6/10

Pleasant

01 Jul 2026

Yanelis

Sirenis

8/10

Excellent

01 Jul 2026

Natalie Ortega

It's a shame there was no disco, but overall, we had a great time. I want to give special thanks and recognition to a person part of the staff named Kayle, who was extremely kind to us and always attentive to our needs. If I could rate him, I'd give him a 20/10. It's because of employees like him that this hotel was worth staying.

Family

6/10

Pleasant

30 Jun 2026

Bolanle

Language barrier! 98% of their staffs speaks home language.
Food was not all that, basic, not tasty nor spicy. I was charged additional $361 on ground upon arrival saying because my son is 14, which I already entered all necessary information at the point of booking, after paying $2,439 for 4 days stay, not inclusive of flight please. Not a good experience, I don’t want to go back!!!!!

It’s a lot to write, but I’m not wasting my time doing all that.

Good luck to the subsequent potential customers,

Family_with_children

10/10

Exceptional

30 Jun 2026

Janusz

Family friendly resort, helpful staff and excellent service from Victor.

Family_with_children

10/10

Exceptional

30 Jun 2026

Anabel

We had an amazing stay at Grand Sirenis! This is truly a great resort for families, and we had such a wonderful time together. The facilities, the atmosphere, and the staff made our vacation unforgettable. I would especially like to recognize a few amazing team members who went above and beyond. At the Water Park, Santos from the cleaning staff was incredibly kind, friendly, and always making sure everything was clean and comfortable for everyone. His hard work and positive attitude did not go unnoticed. A very special thank you to Alex, one of the lifeguards. My son has special needs, and Alex was exceptionally attentive, caring, and patient with him throughout our stay. He was always keeping an eye on him, making sure he was safe and comfortable. As a parent, that meant more than words can express. Thank you, Alex, for your kindness and dedication. At the buffet, Mayra provided outstanding service. She was always welcoming, friendly, and made every meal even more enjoyable. We are also very grateful to Valdez for his excellent service and kindness.
Most importantly, none of this would have been possible without our butler/lobby concierge, Victor Rosario. From before we even arrived, Victor was in contact with us and made sure every detail was taken care of. He made us feel at home from the very first moment and gave us the peace of mind and confidence we needed to fully enjoy our vacation. His professionalism, kindness, and genuine care made a huge difference in our stay!

Family_with_children

10/10

Exceptional

30 Jun 2026

Mark

Todo muy bien,Kyle excelente

10/10

Exceptional

30 Jun 2026

Zuleika

Excelente servicio. Kyle fue un excelente anfitrión y nos ayudó en todo!

Family_with_children

10/10

Exceptional

30 Jun 2026

Doel

Pedir microondas para la habitación y más ganchos para la ropa.

Family_with_children

4/10

Poor

29 Jun 2026

lyubov

the hotel is very outdated and in poor condition,the food is also poor with very limited options and low quality, the only real highlights is the ocean, which is beautiful,clean and perfect for swimming

Family_with_children

4/10

Poor

29 Jun 2026

Milersa

No me gustó el hotel. No tiene actividades para los jovenes y las poquísimas que hubo no fueron buenas. La piscina aunque estaba grande y habían varias, estaban sucias, las paredes de las piscinas llenas de hongo y las luces de las piscinas estaban rotas y hasta algunas caídas en el suelo y los cables por fuera. Las comidas, le faltó variedad. He visitado a punta cana varias veces y nunca había estado en un hotel así. El personal, la mayoría ni los buenos días daban. Otros sí pero eran la minoría. Una de las muchachas q iba con nosotros le pidió en mas de 6 ocasiones leche para su bebe, porque la q ella llevaba se le acabo y la dejaban esperando por mas de un dia para llevarle la leche. La realidad q le falta mucho mantenimiento. No lo recomiendo!

Family_with_children