Royalton CHIC Punta Cana All-Inclusive Adults Only

Dominican Republic , Punta Cana
Punta Cana, Highway Macao Uvero Alto Beach
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100 reviews shown

8/10

Excellent

06 Mar 2026

Madison

We had a great stay! We stayed for 7 days and really enjoyed it. We loved Ray from entertainment, he was always keeping the energy high and was so fun. Caeser and the other guys from the swim up bar were always amazing and made amazing drinks! We also really enjoyed Mr. Chelly’s fitness classes. overall it was a great stay.

Partner

10/10

Exceptional

06 Mar 2026

Madelyn Marie

the sheets had stains on them and were not changed daily

6/10

Pleasant

03 Mar 2026

TIMOTHY

The food was never served hot just warm and mostly cold!! And wasn’t that good!

Friends

10/10

Exceptional

02 Mar 2026

Kim

I was in a Diamond Club swim out room. I must say Wil our butler was GREAT! In my ratings I put staff at good but I didn't mean Wil. I was here 2 yrs ago and I must say the quality of food has gone down except for the sushi
restaurant. bacon and burgers undercooked, steaks chewy, scramble eggs looking like rice, I wasn't a fan. I did LOVE the massage, kudos to Sam

Family

6/10

Pleasant

27 Feb 2026

Cormac

Nice place. Food was better than average. Bartenders at the main bar are the slowest bartenders I have come across. Prepared to be ignored and wait. Best to move from the bar and use one of the friendly wait staff.

Friends

2/10

Poor

27 Feb 2026

Jaylen

While the staff was great and the Expedia provided Concierge Johnny was absolutely phenomenal, everything else was a complete and utter disappointment. We had 4 rooms, upon check-in one of the rooms was not ready until after 8pm. Buffet was extremely limited options, sink was clogged, water from shower was seeping into the room, there was a waterbug in the room, the smoke detector was not operable. All the times I have been to Punta Cana and other travels this was the worst resort I have ever stayed at.

Family

6/10

Pleasant

21 Feb 2026

Trina

Room was in good condition, but swim out pool was dirty the first couple days. Food was not

10/10

Exceptional

19 Feb 2026

Wilson

Great service, everything was very close by, food was amazing and Johnny was excellent.

10/10

Exceptional

09 Feb 2026

Jorge Fumero

Está rico

Leisure

10/10

Exceptional

08 Feb 2026

Alexi

Excellent staff and food

Leisure Self

4/10

Poor

08 Feb 2026

Ambar

La comida del buffet estaba de muy baja calidad, no tenía suficiente variedad. No rellenaban lo poco que tenían. Llegabas al buffet y nadie te recibía, tocaba esperar a que llegaran para que te ubicaran en tu mesa y las empleadas no eran nada de amables. Para el precio tan elevado del Resort se espera que la calidad sea mayor. Dé mi parte no lo recomiendo.

Leisure Partner

2/10

Poor

02 Feb 2026

Brittny

The room was bad!.The sink leaks, the lock on the door didn't work and the ocean view was nowhere to be find. No ocean seen. This was advertised as Diamond club with these fabulous perks and THEY WERE NOT FABULOUS.

Leisure Friends

2/10

Poor

02 Feb 2026

Brittny

This room was absolutely and resort was the

6/10

Pleasant

02 Feb 2026

Shirley

Hello I paid for a Junior Suite with ocean view. The room 3307 I was given was not faced the ocean, but towards another building. I didn’t see the ocean at all. Yet I was charged for a ocean view. I would like to be reimbursed for what I didn’t receive. I spoke to someone at their front desk, and he basically brushed it off stating there are different types of ocean views.

10/10

Exceptional

30 Jan 2026

Aurea

We booked a Diamond Club level room for a very special birthday vacation and our Butler, Johnny made sure the experience was exceptional! We were treated like royalty from the time we booked through expedia to the end of our trip! Our other butler, Billy was equally amazing covering when Johnny was off. All of the staff, from the bellman, Wilkins, to the Chef Montero, were absolutely amazing! Our bar tenders, Ruth, Luz and Brandalisy in Diamond and Christian as the club were the best! Mariela and Freilin pool side waitors and the wait staff at the restaurants, Jonathan, Joselo, Fermin, Diana and a few others I cannot remember at the moment made every meal special for us! Let me not forget the amazing Spa staff that did an amazing job on my braids!! This was one of the best experiences we've had in a while and we are regular travelers! Thank you Royalton Chic!

Leisure Partner

10/10

Exceptional

29 Jan 2026

Aurea

We were treated like royalty from the time we booked through expedia to the end of our trip! Special thanks to our butlers Johnny and Billy for making sure our experience was amazing every step of the way! Special thanks to Jilbert, Ceasar, Chef Montero, Jonathan, Ruth and Yleana for their dedicated attention to making us feel like royalty! Overall a fantastic experience!

Leisure Partner

10/10

Exceptional

27 Jan 2026

Rafal

The room was great, stuff was friendly and accommodating.

Leisure Family

10/10

Exceptional

22 Jan 2026

Janet

Had such a great time I would definitely recommend coming here I can’t wait to come back again !!

10/10

Exceptional

21 Jan 2026

Charles

The room was clean. The staff was wonderful. Johnny Solano was the most amazing host. He made our stay absolutely great. They have 4 pickle ball courts. He got us the equipment to use when everyone else, didn't have a clue as to what we were wanting to play. Not surprising being in another country where it is not a well known sport.
Johnny also scheduled all our reservations for the restaurants and helped with the bell hop for our luggage to be picked up from the room to the lobby for our return trip home.

The hotel didn't really explain the difference between a standard stay and paying for the Diamond club stay. I only caught the pool side cabana on the website.
Which was to be reserved and additional charge and that didn't seem worth the cost and after being there I felt I made the right choice. Pool had plenty of lounges and so did the beach.
All an all wonderful place to stay.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Josue

Great staff, very welcoming, entertaining and friendly. Place was very nice and well kept, and there was much variety on how to keep guests engaged

Leisure Self

10/10

Exceptional

19 Jan 2026

Elyse

Best customer service I have experienced

8/10

Excellent

18 Jan 2026

SUZANNE

I stayed at Royalton Chic Punta Cana from Dec 25–Jan 4 with my partner, and overall we had a fun, easygoing stay with a few quirks along the way. The resort leans a bit more tired chic than full glam these days, but the service really helped balance things out. Johnny, our butler and highlight of the trip, handled everything from restaurant bookings to sourcing medication with calm, friendly efficiency. Staff across the resort were upbeat, helpful, and kept our room spotless — complete with adorable towel art that honestly had more personality than I did before my morning coffee.

The vibe was relaxed and never too wild. Evening entertainment was fun, and daytime activities (especially the foam parties) were great to watch from a safe, dry distance. The buffet had tons of variety, and the spa was a standout — our couples retreat with champagne, exfoliation, massage, and facial was pure bliss.

Of course, a few quirks: the resort is showing its age, upselling was constant, and our room had some “character” — a dead landline, inconsistent hot water, a broken TV (quickly replaced), and no outlet on one side of the bed, which led to a very creative extension‑cord solution. The hot tubs at both the pool and spa were out of service, and shade/loungers were limited at peak times.

Overall, a good stay with great service and a chilled vibe — just expect a mix of comfort with a few quirks along the way.

Leisure Partner

4/10

Poor

12 Jan 2026

Abigail

Our room had a lot of issues, including our shower head almost falling off and flooding our bathroom. We also didn't have a safety latch on our door so one afternoon two different staff members just walked into our room while we were inside sleeping which was very off putting. The buffet was ok. There was a lot of options but everything that was supposed to be warm/hot was cold. The restaurants were nice and I did like their food more but I did notice that the later your reservation was, the slower the service. Also, a lot of the restaurants were out of food which shouldn't happen considering they aren't that busy. Also, it was extremely hard to get a reservation through the app. We ended up doing them all at once through the conceriege but that isn't given as an option at check in. The people/workers were very nice. The spa was also incredible. If the whole resort was more like the spa then it would be an amazing place to stay. Also, i felt like I was constantly getting random phone calls to my hotel room which was odd since we never requested anything. Also, when we first got into our room it was very obvious that it was not ready for people. We only had two towels, the floor in the whole room was grimy, and our bathroom wasn't stocked with any soaps or anything that you get. This resort is okay, but there is a lack of attention to detail. I had a good time considering all of these things, but I won't be returning and I won't be recommending this place.

Leisure Family

8/10

Excellent

08 Jan 2026

Jill

Just returned from 6 nights there and had a wonderful time! The staff was incredible, and our butler, Johnny, made our stay so easy with getting us reservations every night! We stayed in 8315, and I would definitely recommend that room for the ocean views!

Leisure Partner

6/10

Pleasant

07 Jan 2026

Biokaris

I first stayed at CHIC in march 2025 and loved it, that’s why I came back. But this time around, very disappointed! A lot of the staff seems new, needs training. The hotel needs maintenance; had to change room due to really bad smell in the bathroom. Food at restaurants came out cold, and at the Steakhouse, you have to pay for the best steaks, even though we were part of the Diamond Club. Do Not do Diamond, not worth it!
Great service provided by Olvin and Greicy, they go above and beyond to get you what you need.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Umar

The resort staff was friendly and nice

10/10

Exceptional

05 Jan 2026

Daisy

Clean room, clean bathroom, shower and staff super nice.

Leisure Family

10/10

Exceptional

04 Jan 2026

RODOLFO ENRIQUE

We really enjoyed the service of a personal concierge. The guy that was attended as his name is Johnny was involved and beyond to help me with my reservations and answer all questions that I have about my stay.

Leisure Partner

4/10

Poor

03 Jan 2026

Evan

The hotel is very outdated, public area washrooms were not in working conditions, the showers on beach area exist were not working, guests were stepping in pools to wash the sand off. The pool filled with sand. The a-la-carte restaurant had poor service and the food wasn’t even close to taste of the menu. For example: at Indian restaurant was serving rissotto ! That was basically thick as rice pudding. Very sad! By pool area, i was literally chasing down some service for pool side bar service . I spent my holiday walking to get my own drinks. Considering I paid premium price for Christmas holidays, and considering its an adult’s only, it was mediocre! I absolutely do no recommend this Royalton Chic to anyone. It’s a waste of money. I spent $11,000 for 3 adults, 5 day stay. And was very disappointing hotel. Even I had concierge personal service throughout my stay. My concierge name was Johnny Solano, and did a good job in booking my dinner and spa reservations, and brought me a hot water kettle for my night tea time. Thank you Johnny for your services and care. But Royalton Chic hotel was not an organized or good service hotel.

Leisure Family

10/10

Exceptional

03 Jan 2026

Greggory

Great food options, fun pool area, great beaches and an all around safe feeling with this resort. I'd like to say Franciso was the hardest work guy I saw there!! He helped me with a Cabana and that was a great day in the cabana!! \"Muchas Gracias \" Francisco!!! Now Johnny was next level amazing, I couldn't have asked for a better Expedia Ambassador, he made our stay amazing and was super helpful!! I give Johnny 100/10, he exceeded all expectations!! Muchas Gracias Johnny!!!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Greggory

Great resort, amazing food, friendly staff, clean and safe. Rey who was part of the entertainment was a lot of fun and gave his everything every night!! The Expedia Ambassador Johnny was amazing!! he was super helpful and made my everyday a good one. With getting dinner reservations, to asking how our day was and keeping in touch to make sure we where having fun. I give Johnny 100/10...he made our vacation that much better...\"Muchas Gracias\" Johnny!!!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Greggory

When we got there we met Johnny, who was our Expedia ambassador, he showed us our room and gave us a quick run down of the resort. Daily Johnny would check up on us and make sure we had dinner reservations every night. Johnny made sure we had lots to do and was always making himself available when we needed something. Johnny even made sure we had sandwiches for the trip home as we had to be at the airport at 3:30am. Johnny made our vacation that much more memorable. I give Johnny 100/10 he was just that great!! Again Thanks Johnny!!!

Leisure Partner

2/10

Poor

03 Jan 2026

jessica

The room was old and needed obvious repairs the furniture was old and worn out. The food was terrible! And the staff at the steakhouse were awful! As someone who lives in punta Cana and frequently goes to different resorts in the area this is not one I would recommend or go to ever again! Save your money! I wish I would have listened to all the bad reviews but I guess I learned the hard way!

Partner

10/10

Exceptional

03 Jan 2026

Maria

Our butler Omar was amazing, as well at the bar manager Daniel Montero. They went above and beyond to make our stay something we will always remember. The New Year's Eve party was a blast and our special dinner for the evening was perfection.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Shakeena

Room was cold…no welcome drink…I didn’t see or hear from my butler half the trip…diamond lounge should be bigger…the dining hall was too small & seemed to be crowded…the food selection was limited…long waits at the restaurants as well (Hunter & Vespa)

Leisure Family

10/10

Exceptional

25 Dec 2025

Patrick

Spotless

Partner

10/10

Exceptional

22 Dec 2025

Jillian

Great staff, beautiful resort.

Leisure Friends

8/10

Excellent

18 Dec 2025

Sukari Shata

I had a view of the parking lot, the room was small and dated not liike the other Royalton ive stayed at peeling paint and no elevators luckilyIwason the 2nd floor... breakfast was terrible i usually look forward to the breakfast buffets but this was by far the worst. And that older lady at the omelet station had the worst attitude everyday dam day geesh why! The bar staff at all the bar and restaurants were amazing and so polite no waiting well besides the steak house and the food still came out cold smh! Waiter at the pool were on top of it! Oh yes my room came with a butler thanks expedia greatly appreciated but the butler Johnny was terrible was of no help saw him twice in my 5dys not even to say bye at checkout his loss i tipped well!! I also had spa services which was amazing! My favs MARCO POOL BAR, MANUEL SPORTS BAR AND A FEW OTHER I FORGOT THE NAMES A WEEK LATER SORRY!! OH COFFEE SHOP HAD THE BEST CHICKEN SALAD SANDWICHES EVER LOL!! IT WOULD HAVE TO BE SOMETHING GOING ON THERE FOR ME TO BOOK THAT RESORT AGAIN LIKE SOMEONES BDAY OR WEDDING LOL... BUT I MET SOME AMAZING PPL!!

Leisure Self

8/10

Excellent

05 Dec 2025

Daniel

Expedia onsite rep Johnny was fantastic. He helped me book dinner reservations every night for our party of 8, as well as any room requests that we had. We had some issues with our room, AC not working properly, ceiling fan not working, no hot water. Kept requesting these services in the Royalton app but they kept responding say king that this service has been completed. Johnny ended up helping us. Washrooms by the pool were out of service for the week that we were there, guests had to go to their rooms to use the bathroom. Pool area flooding all week. No poolside service, no pool concierge to help with chairs and towels, ran out of towels daily, not enough chairs and umbrellas at the pool. Have to go down early to save chairs, 8am is not early enough. I would say that this hotel needs a lot of work. Service was not very good for the Royalton brand. Food was good, beach was nice.

Leisure Friends

2/10

Poor

01 Dec 2025

Daitric

Staff was friendly ; food and room was terrible

Leisure Family

2/10

Poor

30 Nov 2025

Terrance

Dirty rooms and never got treated right. Also scammed of my money and charge for things I didn’t know nothing about

Partner

2/10

Poor

29 Nov 2025

LINDSAY

Provided incorrect room on check in. I booked 2 queen beds on the ground floor and was given 1 king. The employees then rolled a cot to the room as a solution which was a horrible looking cot. They told us to come back at 12 the next day for the correct room. The next day we came to the front desk at 12, were then told nothing was available until 5 pm. At this point we were unable to unpack or get comfortable due to uncertainty with our room change. 5pm we were given a super moldy smelling room which should not be provided to guests whatsoever. Another room finally became availble which we had to pack up , someone was supposed to come to get our luggage but never did so we went to the lobby ourselves with luggage. By this point most of our day was trekking to the lobby and possible rooms. We dropped off our luagge to the room with an employee as we had dinner reservations, however then were advised we had to change our key wristband to the new room. As there were 15 people in line to check in the employee at guest services employee said we had to again wait in that line to re program our wristband. We were super frustrated at this point with the lack of compensation and customer service. No one actually wanting to help us or solve the issue that was a hotel issue , not ours. The guest services employee yelled at my mother saying the line was the only option and we had to wait again ( which we did this already upon the orginal check in). The 1st full day ruined by this problem

Leisure Family

10/10

Exceptional

29 Nov 2025

Karen

Rooms were spotless. Staff were amazing, always going the extra mile.

Leisure Friends

10/10

Exceptional

25 Nov 2025

Kimberly

The balcony was nice, it was scenic & i could see the entertainment.
The staff was great and Ms Genisis helped me with my airport ransfer ( shes awesome)

Business_and_leisure Friends

4/10

Poor

25 Nov 2025

Michelle Renee

The resort is managed terribly! Service is sad, getting good and consistent information was nonexistent. The food was horrid, the staff with the exception of a very few was equally horrid! Many things were unavailable and the all inclusive is a joke. Most everything was not available unless you paid extra. The pressure was on from the moment we got there to buy a vacation package. Most of our group returned home with food poison. I could go on...

Leisure Family

10/10

Exceptional

25 Nov 2025

Jennifer

Johnny our butler made out whole trip!!! Room was good. Staff are friendly and courtous. Food was a 7 out 10. Normal for a resort. Smaller resort. All is close. Beach was great. Thanks for the memories.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Latrina

The original room I received was not good at all. It smelled of mold and mildew and whoever cleaned it did a poor job. The wash clothes were all dirty dingy and the amenities that should have been on the room were not there. No umbrella, which prevented us from going out the first night because it rained. No steamer, robes or air condition. After calling a few times I finally had to walk to the front desk the next morning. Poolside music was horrible, they played music in spanish all day. Buffet food was not good and that and the poolbar food area were the only options unless you had reservations for dinner and good luck with that on the app. I have stayed at a Royalton before and this was 2 1/2 stars compaired to the one I’ve stayed at previously.

Leisure Partner

6/10

Pleasant

21 Nov 2025

Christopher

Things that could have improved are the overall condition of the property is lacking. In many ways that could easily be fixed at low cost. The drainage when it rained did not work. The spa and gym needs to be completely remodeled. The food overall was 5/10. The buffet needs serious help and there is no regulating lines. The food was very mediocre. The steak house and Italian restaurant was great, the best food at the resort.

My wife and I had a blast overall. Samuel was our butler and when over and beyond what we asked of him. He was Very positive and took care of anything we asked of him immediately. The entertainment was good, the pool foam party was awesome.

Leisure Partner

6/10

Pleasant

21 Nov 2025

Keith

The room was nice and the staff was great.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Robby

Great Staff. Very helpful and respectful. Johnny is the best.

Leisure Family

10/10

Exceptional

20 Nov 2025

Travis

Excellent service and Johnny the butler is the best!!!!

Leisure Friends

10/10

Exceptional

16 Nov 2025

Humberto

Good

Business Self

10/10

Exceptional

14 Nov 2025

Viktor

everything was cool, whoever wants to have a great time, come here

8/10

Excellent

12 Nov 2025

Andrea

The room was clean and neat. The service was great. Our butler Roberto V. was the best.

Leisure Partner

8/10

Excellent

12 Nov 2025

Lisa

The room was great oceanfront with a beautiful view. Our Butler Samuel was wonderful, accommodating and very helpful! Diamond Club is well worth the extra money!

Leisure Family

6/10

Pleasant

05 Nov 2025

Courtney

Room was just okay, you can tell they made repairs. However not great repairs. show area was dirty, left over hair. The cleaning staff and personal butler was great, Our butler, Johnny was Steller (5 stars) he checked in each morning, responded when I had questions, booked our reservations. He was literally Johnny on the spot. The food was not good at all, no flavor. All of the food including the room service was not good. We looked forward to Taco Bell at the airport and thats saying a lot. Didnt like how everything closed early other than one bar and the nightly rave parties was very loud at 2 am. People were friendly, drinks has basically no alcohol in them. We've stayed in other Royalton's and this one by far was the worst. Would choose brand new next time if we stay at a Royalton.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Michael

Balcony view of coast very beautiful. Our concierge Johnny, was on the spot.

10/10

Exceptional

03 Nov 2025

Tammy

Rooms are clean, beds are comfortable. Staff is very friendly and always ready to serve you. Rudy was the best! Huge variety of drinks. And beach is awesome! Steak house was so good. Definitely would go back.

Leisure Family

10/10

Exceptional

02 Nov 2025

Shannon Marie

Staff were amazing! Food fantastic and entertainment was great

6/10

Pleasant

27 Oct 2025

stephen lee

The staff were excellent

2/10

Poor

27 Oct 2025

Faye

Room suck had problems from day 1 we arrive. Only thing that was ok was certain staff which was Johnny in concierge. Vincte in buffet. Rafael at the bar.

Business_and_leisure Family

10/10

Exceptional

23 Oct 2025

Cynthia

Time in DR

The resort was great and the service was awesome, except for the excursion man who stole are money and we could get it back , so they only gave only half of it back which was sad that he had to steal from Americans to make his self feel he did something. But overall the place was beautiful , and my butler Johnny became my friend and not a stranger.

Friends_and_family Friends

8/10

Excellent

21 Oct 2025

Aleksandra

We celebrated our anniversary spend 6 nights at the resort we had diamond club upgrade and it was so worth it our Butler Johnny was very attentive he make sure our needs were met made all dinner reservations daily,room was cleaned every day beach fantastic staff very friendly and attentive our room had VIP Expedia tag on when we arrived and was decorated with flowers our trip was great

Leisure Partner

10/10

Exceptional

21 Oct 2025

Nicholas

Staff was absolutely stellar during our stay at the Royalton Chic. Be it the bartenders, the waiters at restaurants or the various other staff, all were very helpful and attentive and led to a fantastic trip.

In particular, our Expedia representative at the Royalton Chic, named Deivid, could not get enough praise for myself or the bachelor party group of 11. From the very moment we checked-in he was very helpful in helping us with a very detailed and well guided tour. For the rest of the stay, he was constantly checking in on us, reaching out to us, and always make sure that all of the wishes and needs of our group were satisfied.

Deivid was absolutely fantastic and personable and a large reason why our bachelor party group of 11 had an absolutely stellar time for the duration of our stay. I could not give him enough praise, and he deserves all the recognition in the world for the stellar job he is doing.

Leisure Friends

4/10

Poor

20 Oct 2025

Yeizaira

the room wasn't up to what they show online . room sink , the resort is good won't be back ever

Leisure Partner

10/10

Exceptional

17 Oct 2025

Alitia

Highly recommended

10/10

Exceptional

17 Oct 2025

Allen

Staff is extremely helpful , and the rooms are great. Activities are hit or miss but the bars are always a good time due to the friendly and entertaining staff.

2/10

Poor

16 Oct 2025

Mariano

I have stayed at many resorts and this one came in with the worst service. The staff were rude unhelpful. It was hard to get water in our room. There was days when we would go without water for almost 24 hours and no matter who we talk to they made it difficult. The food was horrible. The only thing nice was that the rooms are high-end by the same token there is rooms that are high-end in resorts that have good service and everything.

6/10

Pleasant

15 Oct 2025

Rooms need upgrades.

Leisure Family

4/10

Poor

15 Oct 2025

Rentoria

Room water was running out of hot water, could not take a hot shower for 2 days, remote wasn’t working upon arrival, couldn’t find anything to eat around 5:00, the dining room times and restaurant times were not convenient, the Italian restaurant was nasty, food came out cold, noodles were not done/hard, pool bar was running out of liquor and closing early. However, Johnny, our butler was great! I loved how he checked in on us 24/7. Made sure that we were good, and safe throughout our entire stay. Anytime we needed him, he was there.
Cesar took good care of us as well. He was great!

Thanks

Leisure Partner

10/10

Exceptional

07 Oct 2025

Kevin

Staff was extremely pleasant. Food was great. Property was very clean

Leisure Partner

10/10

Exceptional

06 Oct 2025

Yadira

Super nice hotel. Recommended.

Leisure Partner

4/10

Poor

06 Oct 2025

Tina

Ive been here several times and this experience was the worse diamond club didn’t give me diamond club too expensive not to be how it’s supposed to be was not happy however Samual was the best and did whatever to make it right for us

6/10

Pleasant

06 Oct 2025

Bun

Property needs repairs and better maintenance. Food was absolutely terrible. Service was good and staff was polite. The spa was the best part.

Leisure Friends

2/10

Poor

28 Sep 2025

Shantia

NO ELEVATORS! The beds are hard, the sheets & pillow cases seem were dingy & have spots. The towels w dingy too. Before we arrived I had emailed ahead & also thought I booked a room with 2 queen beds. Somehow they received a email requesting 1 king bed. My cousin & I traveled together so I definitely did book a room with 2 beds. Also I also I had asked in the same email in which I did received a response that we were both celebrating birthdays could they do anything special they did nothing. When i showed them the email with their responding email, they were nonchalant, but they did finally get us the 2 beds in a room on the 3rd floor & they do not have elevators, after more then an hour the first day. On Thursday it rained all day we asked for umbrellas because we were stuck in the spa area no one ever came to bring them, the lady in the spa reception area was rude. We asked for a towel to put over our heads, because that all we could get from the concierge in our building to get to the spa which the area floods around the resort, so if you are on the first floor you are guaranteed to get water coming in if it rains all day which it did on thursday. On Friday morning we woke up on the 3rd floor, to an ant infestation & when my cousin went to tell them about it, they were very nonchalant, we told several people that we needed to have our room sprayed, our clothes put in a hot dryer on high heat, the ants had gotten n2 the suitcases that were on the table. It got done hrs ltr.

Leisure Family

10/10

Exceptional

24 Sep 2025

Christian

The staff was great, food was good

Leisure Partner

6/10

Pleasant

23 Sep 2025

Juan

Very friendly staff.

Leisure Partner

6/10

Pleasant

21 Sep 2025

asher

Average

8/10

Excellent

17 Sep 2025

Steven

The only pool could have used a cleaning. Very little night life. The beach was very rough. The room was decent.

Leisure

10/10

Exceptional

13 Sep 2025

allen

Johnny was fun

Leisure Partner

6/10

Pleasant

11 Sep 2025

Tyler

I’ll start with, you get what you pay for. Room is super outdated and has a smell (which is expected since it’s near water, however, SPRAY!). You definitely can tell they don’t have enough people working here because you saw the same people every single day working from morning to nigh (God bless them). Also, get someone to attend the pools with a pool rake, daily! So much nastiness in the pools for it to not be that many people on the property.

Leisure Family

8/10

Excellent

09 Sep 2025

Angela

Request Marie for your Butler

The property was clean, including rooms. Staff were friendly. Request Marie for your Butler she was the awesome. I loved the foam party. They can do better on the food, Indian restaurant was the good. Definitely upgrade for premium liquor.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Shelem

Food was a high point to the resort, great pools, diamond club worth it it comes with a 24h butler, at this time of year sept, some sea weed on the beach but they are really good at cleaning it, drinks were great, look for Manuel at the taboo bar he is a mastermind. Servers were amazing and the foam party was so fun! 10/10 will go again

Leisure Partner

4/10

Poor

06 Sep 2025

Woodline

You guys need to work on customer service I shouldn’t have to call several times and still not get what I need. Food wasn’t that good but the best thing was the spa out of everything. In conclusion I wouldn’t really recommend this resort 5.5.

Leisure Partner

2/10

Poor

04 Sep 2025

Khiara

We loved Johnny! He was a great help the entire time! Very helpful with dinner reservations and keeping us up to date on activities.

Now the resort itself I would not recommend. Nothing is opened as promised & they constantly run out of food. The room service served us fish sticks instead of chicken tenders because they ran out and did not even have the decency to ask if anyone was allergic. The food overall is 0/10 for this resort. Nothing is nearby & the beach is filled with seaweed.

Another thing, during the day there is nothing going on for resort. & the night life if not all that either.

HIGHLY DO NOT RECOMMEND.

Leisure Partner

4/10

Poor

04 Sep 2025

Kendrick

I recently stayed at this resort and would rate it around a 3. While the property itself had potential, several aspects were disappointing. The entertainment was not enjoyable, and the food quality left a lot to be desired. My room had an unpleasant smell, and many of the common spaces lacked air conditioning, which made it uncomfortable at times.

On a positive note, Michael and Jose, the bartender, stood out with their excellent service, they were the highlight of my stay. Unfortunately, aside from their efforts, the overall experience did not meet my expectations.

Leisure Family

6/10

Pleasant

03 Sep 2025

Sasha

The food was subpar for such a pretty environment. It was a challenge to get reservations for dinner, which took away from a good experience. The staff was very friendly and courteous. Kelvin was an awesome concierge who took great care of us. My room was cute but smelled of paint thinner during my stay. The issue was resolved but did not leave a great impression. The front desk never answered the phone and I had to make requests via the app. Housekeeping was wonderful. She left pretty towel art everyday with beautiful flowers. The bars by the pool closed very early for an adults only resort. The drinks at each bar were not consistent and I ended up wasting it because of the watery taste sometimes. The young lady at the Spice Bar made the best drinks with a beautiful smile each and every night. The excessive seaweed on the beach was never cleared so you could not enjoy walking on sand. I walked over to the resort next door so that I could walk on the beach because they cleared it every day for their guests.

Leisure Friends

8/10

Excellent

03 Sep 2025

Hakim

The staff was always friendly and professional, the food was decent, and the shows were entertaining. However, the beach was closed and there was nothing done to manage the seaweed. It would have been nice if they invested in a net or barrier to keep their portion of the beach clean for swimming and beach activities.

10/10

Exceptional

01 Sep 2025

Amanda

Everyone was so nice and accommodating. Definitely worth staying again.

Leisure Partner

2/10

Poor

28 Aug 2025

Verified traveler

I would not recommend you stay here!

Do not stay here! It does not represent the Marriott brand. They try to sell you timeshares. Someone is constantly stopping you to purchase something! And, if your purchase says you will get credits, it's a joke. I contacted them ahead of my arrival and at check in to get information on what the credits could be used for, they would not provide the information until the following day after I checked in, and it was a coupon book. After I was told I could use it, it wasn't accepted, but they gave it to me. The hotel is outdated. The only good and positive aspects of this resort are the spa, which costs an additional fee and is located towards the back of the property. I would not recommend this place to anyone. And, the Butler service is not what you expect either. You can contact the first desk to get the same service. Check-in was also problematic, so please have your documentation. And, yes, I voiced all my concerns and dput them in writing but nothing was done!

Friends_and_family Friends

10/10

Exceptional

27 Aug 2025

Maurice O Williams

The staff was amazing! The resort was really clean. The room was really pretty big with great views.

Leisure

2/10

Poor

25 Aug 2025

Latanya

The butler was terrible. The person who did the tour was terrible room services was terrible in my room had bugs really bad.

Leisure Partner

4/10

Poor

22 Aug 2025

Karrenton Danielle

While at the property, the fire alarm kept going off. A couple of times in the wee hours of the night and during the day. Once the staff know that you don't want to sit through a time share meeting, they start to treat you different and stop being helpful. Food was the same at the buffet daily. The thread wrist band they give you once you check in that is your room key started irritating my skin and they didn't have another option for a wrist band. I had to put the key piece around a necklace so I can still have access to my room.

Leisure Family

4/10

Poor

19 Aug 2025

Lia Nyree

I did not enjoy my stay at Royalton Chic Punta Cana and would not recommend it. Our room smelled like mold the entire trip, even after cleaning. We paid for the Diamond Club upgrade, but service was terrible—our “butler” never checked on us and the premium liquor was clearly watered down. Drinks and juices tasted fake. The food was the worst part: nothing was fresh, meals were always lukewarm, and my friend got food poisoning by day two. I lived off cheeseburgers because they were the only thing edible. The sushi restaurant was closed (probably for the best), the steakhouse served the cheapest cuts with no seasoning, and the Diamond Club beach grill was a shack with items never available. It’s advertised as variety, but you eat the same things daily.
The beach was unusable, completely covered in seaweed, and three of our five days were rainy and cloudy. Not their fault, but with no activities, the resort felt boring and trapped. The power went out in our room twice too. Overall, despite paying for Diamond Club, this felt like a complete scam. Dirty rooms, bad food, watered-down drinks, no beach, no service, and nothing to do made this the worst trip I’ve taken. I honestly could not wait to get back to the States—this was the first vacation where I wanted to go home before it was even over.

8/10

Excellent

19 Aug 2025

Andrea

We liked the attention we received from our Butler service. Thank you Johnny!

Leisure Partner

6/10

Pleasant

19 Aug 2025

Yasmine

More food options
The beach need to be cleaned up
Use to club on site , close the bar in the lobby and let the guest go to that bar. Utilize the club on site for the guest. It was disappointed that the club wasn't used.

Leisure Friends

10/10

Exceptional

18 Aug 2025

Emma

Johnny our butler was amazing he was very attentive and accessible.

10/10

Exceptional

17 Aug 2025

Mary

Good

Business Family

10/10

Exceptional

17 Aug 2025

Raquel

The staff was amazing especially our butler Johnny.

Leisure Friends

2/10

Poor

17 Aug 2025

Jerese

*** LONG REVIEW *** PLEASE READ!!

I am going to be very honest, do not stay at this resort. The food is terrible, and all of the restaurants do not open up everyday. The pool which is imoirtant at a resort is also closed at 6pm everyday. The alcohol does not rate like the alcohol from home because the alcohol percentage is 35%, while the USA is 40%.

Checking in was very smooth, I was walked around the property to be shown everything I needed. The hiccup came when my room was not the room that Expedia advertised. Yes, that’s not the hotels fault but I still felt like I should have been acclimated for what I thought I booked.

My friends room: They were locked out for 1hr and we end up missing an important event. My other friends room lights went out every night; with no explanation.

My room was the only room to have slippers and robes. Their rooms did not have anything of the sort.

Restaurants: Italian was the best we had maybe a 6/10. Lasagne was soup and the Margarita pizza was just cheese with a slice of tomato.

The steakhouse made me want to cry, steaks were not at the right temperatures, “mash potatoes” were just boiled and mashed, no salt, butter, cream nothing! The best thing there were the onion rings 2/10

We couldn’t go to the Indian restaurant because it was closed on certain days.

Beware that the beaches here have ALOT of seaweed and it smells horrible!!! We tried walking along the shoreline and I literally almost passed out.

Friends