Name: Royalton CHIC Punta Cana All-Inclusive Adults Only
Address: Highway Macao Uvero Alto Beach, Punta Cana, 23000, DO

10/10

Exceptional

19 Jul 2026

Karina Jasleen Rivera

Excellent estadía con mi pareja.

Partner

6/10

Pleasant

18 Jul 2026

JOSE

Likes- Clean room
Staff- very friendly
Price- over priced
Drink quality- poor/drinks were mixed with local liquor only! top shelf liquor as basic as absolute vodka needed extra payment.
Service- upon arrival no welcome drinks or even assistance with luggage. Upon checkout, no one assisted with luggage likewise!
Room- basic telephone line was not functioning, steamer malfunctioned, replacement took too long. Choice of room comes with additional payment. Online room app is disconnected from your room at the day of checkout by 8:00 am! 😂
Expedia- butler service was never provided as stated
Spa- its a must/ not cheap either
Entertainment- lively
In house boutique- wide asst very nice
Food- assortment was good
Breakfast area- birds flying overhead/ bird droppings and even come nearby table to eat your food if you should leave unwatched.
Beach- sargassum most of the time
Coffee house- atmosphere very nice/ some days variety in drinks are not available due to not sufficient stock.
Restaurants- if you’re lucky you will be able to try all. So reserve on-time
Airport transfers- comes with an extra cost
Overall rating- we have been to better places for a 4- night stay

Partner

8/10

Excellent

18 Jul 2026

Nirsa

Actividades del hotel

Partner

2/10

Poor

17 Jul 2026

Tanazah

Never again !!!! The worst all inclusive all adult resort I’ve ever been to

Friends

2/10

Poor

16 Jul 2026

Sjockiea

First on arrival I paid for 2 double beds . They didnt have any only queen beds which I did not ask for. So I had to wait until 5ish to check in just to get double beds like I requested during booking. My sheets had orange stains , the shower roof fell onto the shower floor while taking a shower. My phone did not work. Buffet selection is horrible maybe 10 actual food items and the rest is bread , fruit muffins very small . There was no entertainment and I been here since Monday. Oh there was a disco party . House keeping came into my room and broke my valentino perfume cap and just left it there .. they didnt restock refrigerator, tissue towels etc. Buffet service was not good and its nasty for ME. I asked for something to drink 3 times from 3 different ppl and never got it. I watch a waiter staff spill an entire drink on a customer and she laughed. There were 2 different fights which is not the resort fault but one fight the staff was involved. Police came and arrested ppl. No elevator had to carry luggage up stairs . This is a small resort which is ok but for this to be all adults it was very boring here. I love Royalton properties but I will never stay at ROYALTON CHIC EVER. Worst experience I ever had

Friends

10/10

Exceptional

14 Jul 2026

Jordan Joseph

This was a nice stay!! Yanet!!! Is the best she helped me so much

10/10

Exceptional

14 Jul 2026

Colin

Excellent hotel. Haney very helpful

10/10

Exceptional

14 Jul 2026

James

Very welcoming and always something to do!

Friends

10/10

Exceptional

13 Jul 2026

Kumarie

Great experience

Partner

6/10

Pleasant

13 Jul 2026

Quanta

If I'm being honest, this was one of my least favorite resorts I've stayed at in all of my travels! What makes it even worse, was that this was my honeymoon! We arrived on a Tuesday afternoon, and weren't given a room until well after 5pm; only after my husband had to raise his voice and demand to speak with a supervisor after we watched multiple other guests walk right in after us and be given rooms right away! Our room was just ok, nothing fancy, all the way in the back of the last building on the resort. Our hot water didn't work initially, my husband had to do something with the pipes to get a hot shower. The resort was very quiet which is nice I guess, but there was very little excitement or entertainment until our last day there which happened to be July 4. Not much music by the pool, and if it was it was boring! We were constantly HARASSED by staff trying to get us to book a $400 massage, or go on one of the timeshare tours! They called our room, knocked on our room door, and walked up on us while we ate throughout the resort. We repeatedly told them all that we were not interested in anything they were offering! And the pool closes to the swim up bar was dirty and I only saw someone out cleaning all the trash and bugs out of the water once during our stay. I didn't eat much food, but my husband said the food was decent. We were gifted a \"Romantic dinner on the beach\" for our inconvenience at check in, and that food from the steakhouse was pretty good. Overall 4/10!

Partner

6/10

Pleasant

12 Jul 2026

Samantha Matos

La comida no está bien, el personal atiende divino son muy amables. Las actividades en el hotel tiene -0. Los cuartos están bien regulares, el hotel no está bien cuidado. No hay ambiente de fiesta, es un hotel bien aburrido. La playa es fea y no es para nadar.

Partner

10/10

Exceptional

08 Jul 2026

John

Great

8/10

Excellent

08 Jul 2026

Britany

The resort was nice. Our butler Luis Manuel was amazing and anytime their was an inconvenience he was there to help sort it out. A few concerns I have about the resort was the Element dining; you had to flag waitresses down to get water and/or refills they were not consistent enough when it came to ensuring you received everything you needed. My husband also did not like continuously being bothered about buying plans, or amenities when we were laying out at the pool trying to relax and enjoy our vacation. The continued ask to purchase extra and/or timeshare was overwhelming. The cabanas at the pool need to be updated with working outlets, fridges and tv if you are selling them for the price they are.

Partner

10/10

Exceptional

08 Jul 2026

Glenn

El staff y sus instalaciones

Partner

6/10

Pleasant

08 Jul 2026

Kimberly

Luis Manuel was a good Expedia host! Not a lot of night life. Beach area was mediocre but the staff and property was very good

Partner

2/10

Poor

07 Jul 2026

george

Food was the biggest issue for me . Did not enjoy the food

Partner

10/10

Exceptional

05 Jul 2026

Hector

Everything was excellent from the staff to the facilities.

Partner

6/10

Pleasant

04 Jul 2026

Denise

The room was average. The service was not good at all. No point if having Butler services. The resort was very boring

Partner

10/10

Exceptional

04 Jul 2026

Jenny

Everything was great

Self

10/10

Exceptional

02 Jul 2026

Gabriela

Wilmy my butler take cares of me pretty well
All the staff is so friendly and kind
The night club and Show wow was amazing
Thank you Royalton CHIC

Self

8/10

Excellent

02 Jul 2026

Tiaa

Yanet was helpful after my transfer from Diamond Club. Nice and peaceful room. Rooms on the hall in building 8 were being renovated but the noise did not bother me as workers worked during the day. I stayed in building 5 and diamond club. Building 8 was much nicer than both in my opinion. Get to the breakfast buffet early. It can get crowded.

Friends

10/10

Exceptional

30 Jun 2026

Karla

El lugar es excelente, el personal, la comida
Lo recomiendo mucho

Self

10/10

Exceptional

30 Jun 2026

Jacqueline

We went to the DR to celebrate my 30th birthday and everything was so amazing! The check in and check out was super smooth which we were so grateful for especially after our long 10 hr flight. All of the staff were super nice. Our butler Ronald was literally the best! He was super helpful and it was easy to communicate any and all of needs! 10/10 would recomend!

Partner

2/10

Poor

30 Jun 2026

Kristy Lee

Upon arriving at the resort, we discovered that our room reservation was incorrect. We spent approximately three hours in the hotel lobby while staff attempted to resolve the issue. When we were finally given access to a room, it was still not the room we had booked.

Throughout our stay, we experienced a number of serious maintenance and service issues. We were required to change rooms a total of three times due to ongoing problems. These included water leaking from the air conditioning system, sewage/plumbing issues, and a lack of hot water on the third night of our stay. In addition, fire alarms sounded on multiple occasions, causing further disruption.

We also purchased the Diamond Club package, which was advertised as providing enhanced amenities and service. However, no one explained the Diamond Club benefits upon arrival, and we did not receive the level of service or experience that we reasonably expected based on the package we purchased and the resort’s advertising.

Partner

2/10

Poor

27 Jun 2026

Tierra Michelle

One of the worse resorts I have ever been to the staff was not friendly at all… they never told you that you need reservations to eat at the restaurants on the resort… the resort was very very small.. there were no elevators… we finally made as reservation to eat no one never came to our table after 15min so we just got up & left horrible I would not ever come back here it’s soooo much more to be said about this resort.. check in time was 3 they didn’t let us check in until after 4:30 because our room still wasn’t ready

Friends

10/10

Exceptional

26 Jun 2026

Julimar

Mi mayordomo Yanet excelente Alejandro BDR y los demás empleados Black Angel animación, Sergio y Carmen de la barra en la piscina, Brian de Recepción, y todos los del Restaurante del Hunter steak house, los del Restaurante Vespa y Lupe la encargada de limpiar mi habitación todos fueron excelente

Partner

10/10

Exceptional

25 Jun 2026

Brianna

My boyfriend and I went on vacation here for 6 days. The staff treated us wonderfully. Winston was out butler when we rented our pool cabana and was such great energy, very attentive, and treated us very well! I was hesitant to book this place because of the reviews but was pleasantly surprised when we arrived and during our stay, that we did not experience anything all of these bad reviews are saying. We were greeted with a delicious cocktail upon arriving. Checkin was very welcoming and seamless. They had our bags to our room about 15 minutes after we checked in. The rooms were clean, up to date, spacious, beautiful property, the food was about a 7/10 from the buffet, but I give all of the restaurants on the resort a 9.5/10. The lady working the omelet station in the morning was so sweet, and we found the omelet were the best item out of breakfast. The pool was great, I highly recommend renting a private cabana with a private pool near the swim up bar for the whole day was only $160. We did not want to leave and will definitely be back!

Partner

10/10

Exceptional

24 Jun 2026

Alice

I liked having my own concierge and how attentive, helpful and courteous she was. Yanet was a true fabulous representative of the resort.

Family

2/10

Poor

23 Jun 2026

Juan Miguel

Tube una mal esperinsia por que se perdio un dinero de la caja fuerte

Family

10/10

Exceptional

23 Jun 2026

Celeste

I appreciated the service and Yanet was very helpful and made my trip very memorable and enjoyable! I would recommend the resort to anyone how has never been to a resort for the first time she and the other staff made my experience great!

Family

10/10

Exceptional

23 Jun 2026

Takyra

Yes

Partner

2/10

Poor

22 Jun 2026

Delila

There wasnt very much Dominican Culture, it was very Americanize. The music was horrible, the same playlist over and over again, not very much Spanish music. The restaurants were booked out most of the time. No hair dryer or streamer in my room. I gave a 7 on my review and was asked to change it.

Friends

10/10

Exceptional

22 Jun 2026

Brianna

Great could be better food choices yanet is amazing please give promotion

Partner

10/10

Exceptional

22 Jun 2026

Caitlin

Great trip!

10/10

Exceptional

22 Jun 2026

Yahaira

We loves this place. Roberto our butler was amazing since the moment we got the resort he was making sure our stay was smooth we had a great time he was taking care of everything. The food was great and the staff was really nice i will definitely be back!

Partner

10/10

Exceptional

21 Jun 2026

Tashaun

Amazing

Partner

10/10

Exceptional

20 Jun 2026

John

Buena experiencia

Family

10/10

Exceptional

20 Jun 2026

Mohammad

The place was amazing the staffs are all very nice. We had the best time there and there were events every night.

Partner

10/10

Exceptional

19 Jun 2026

Jaylon

We had an amazing couples trip ! The food and drinks were good and we were drunk 90% of the trip ! My only complaint is how early the pool bar and munchies closed. We would def stay here again!

Partner

2/10

Poor

17 Jun 2026

Tharhirah

My stay was horrible 1st booking 2queen beds getting there and its not available,2nd some of the staff showed they're racist they catered to the other ethnicity even when I was there 1st..(btw I am a black woman)
The property remind me of a old swanky 3☆motel. The hallways was unkept and dark lighting was horrible,at night it was creepy walking in the hallway,closet doors would be open, walking by made you feel like someone was gone pop out and grab you.
The room smelled horrible with a old mold smell and a bad moisture problem which made all my cloths feel damp,also I paid for the butler service never seen him my entire stay..
Overall my group had to make the best of it bcuz it really wasn't nothing we can do at this point
But it was one really friendly lady named Rosie she was the best,she was very attentive and took good care of us at the pool.I wouldn't never recommend your establishment to anyone I would tell them to look elsewhere

Friends

6/10

Pleasant

16 Jun 2026

Lisa

We had a party of 12 all women, we all booked 2 beds per room. When arrived the staff gave us one bed like we was a couple.the room smelled wet and mold. Big roaches in the hall way and cats. The food was fresh and delicious and the cocktails was on point.

Friends

10/10

Exceptional

16 Jun 2026

Lisa

I really enjoyed my stay here. The staff was friendly and helpful. The food was delicious. There were good activities. I will come back again, and refer this resort to my friends!

Self

2/10

Poor

16 Jun 2026

James

I have stayed at 2 other resorts in Punta Cana. This supposed all-inclusive was garbage. Completely outdated. The food was horrid. On top of that there were only 3 places to eat when the advertising says 7. The food that was there especially the buffet was just horrible. Bland or cold. The buffet was on of the worst things. They could not even get breakfast right with the choices and the flavor.

The rooms were beat up. The 24 hour room service had one or two choices. The butler that was assigned to us never checked in.

Would never stay there again.

Partner

10/10

Exceptional

15 Jun 2026

Jeremy

Great resort to stay for a very economical price. There are upgrades available for better views of the ocean, but no matter where you stay on the resort you receive tremendous service from Yanet and Wilmy and the other butlers. The pool bar staff are also very responsive and attentive.

Food at the Indian and Italian was very good. The steak house needs to up the quality of the steaks but the experience there is fine. The buffet snacks and coffee and gelato available all the time is a major benefit.

Family

6/10

Pleasant

15 Jun 2026

Semone Strickland Tonyea

For this to be an Adults only resort, the entertainment was very limited. No entertainment shows, main lobby bar closed at 10, pool close at 6/7 ish… after that, there’s much of nothing to do except enjoy the breeze on your balcony. Can’t even enjoy the beach, was harassed every 2 mins to buy souvenirs. Had to run back to the pool area smh… my butler Yanet was very sweet and helpful. Steakhouse was closed on Sundays, idk if that’s every Sunday or just the Sunday we had reservations. Also the reservations were booked up pretty quick surprisingly because the resort wasn’t that crowded. The resort was ok but it helped me make the decision of never returning back to D.R again.

Friends

2/10

Poor

15 Jun 2026

Carlos

FOOD WAS HORRIBLE!!!!!!!!!!
The hotel was nice it’s OUTDATED though as far as renovations . The staff were very nice all willing to help . However the service SUCKED wait times were longer than an hour at the restaurants and omg don’t get me started on the resort food it was terrible . It’s buffet style there’s flys and bugs hanging around the food . There was literally not one hand washing station on the resort and that bothered me meaning everyone’s hands were dirty including staff . Room service took forever as well ! So order at least a hour ahead . Also if you’re looking for great nightlife , pool party’s etc they literally have NONE to offer a pool party was displayed but never happened . I also think the amount of guest at the resort couldn’t have made for a good party anyways the crowd was mixed older folks and young . It suprised me that the Nickelodeon KiDs hotel was next door to an all adults so not very secluded.

10/10

Exceptional

15 Jun 2026

Daisy

En general todo bien. Recibimiento excelente, cuarto excelente. Mejorar presentación del buffet

4/10

Poor

15 Jun 2026

Juan

The place is beautiful. However, they have a system where members can only use certain areas. This is not fair because if you’re going all-inclusive, everything should be inclusive. Some of the staff were very nice, while others were rude.

Friends

6/10

Pleasant

14 Jun 2026

Angel Julio Castillo

the food was okay, the restaurants were alright with not many options to choose from, buffet was not good, diamond club is useless bc people without it still get the same access without them realizing, the rooms look old and NO ELEVATOR made us go up and down those stairs the food wasn’t good some days was bad than others and many drunk people at night and many men were very weird toward my daughter

Family

10/10

Exceptional

13 Jun 2026

Samari

Everything was great.Yanet went above and beyond she help us in everything that we needed!!

Family

10/10

Exceptional

13 Jun 2026

Maryan Ali

Yanet was absolutely amazing! She made our trip stress-free, fun, and memorable. Her kindness, professionalism, and genuine care for guests are unmatched. We felt welcomed from day one and are so grateful for everything she did for us. She is a true asset to the resort!

Friends

8/10

Excellent

12 Jun 2026

Carmen

Algunas areas eran exclusivas para socios VIP. Personal muy amable, jardines muy bien cuidados y todo limpio. Variedad de comidas y postres. Lo único la neverita apenas enfriaba y el mattress, que hacia mucho ruido con cualquier movimiento y hacia que despertara. Por lo demás, muy buena experiencia.

Partner

6/10

Pleasant

10 Jun 2026

Marcos Antonio

They need have bars by the beaches

Partner

10/10

Exceptional

10 Jun 2026

Stephanie

Was good excelente service

Partner

2/10

Poor

09 Jun 2026

Barry

As Diamond Members, we were very disappointed with our stay at CHIC Resort. Check-in was extremely slow and took valuable time away from what should have been an enjoyable vacation and 50th birthday celebration.

Cleanliness was a major concern throughout the resort. We witnessed an employee filling a mop bucket with water from the pool, which was very concerning. Cigarette butts were scattered throughout the property, and several areas appeared poorly maintained.

We also had to change rooms due to a strong mold odor. Unfortunately, the smell of mold seemed to be present in several restaurants as well. In the buffet area, birds were constantly flying around and made it difficult to enjoy a meal comfortably.

The food quality was below our expectations, and the language barrier often made communication challenging.

This was not the experience we expected for such an important milestone celebration. The one bright spot of our trip was Roberto, our butler. He was exceptional, went above and beyond to assist us, and provided outstanding service throughout our stay. He was truly the highlight of our visit.

Overall, this was a very disappointing experience, and if it had been possible, I would have left the resort early.

Partner

6/10

Pleasant

09 Jun 2026

Reinaldo

Muy mal servicio sobre todo en el área de la comida horrible el supuesto mayordomo apareció el 1 día y se desapareció después no había empleados en los restaurantes ni en el buffet los bares si estuvieron bien

Partner

10/10

Exceptional

09 Jun 2026

Jorge Luis

We had a wonderful stay and would definitely return for a quick getaway. The resort was beautiful, well maintained, and the staff was friendly throughout our visit. The food was one of the highlights of our trip. The buffet offered a great variety of options for every meal, and everything we tried was fresh and flavorful.

The pool atmosphere was fantastic on Friday, with great music and a lively ambiance that really added to the vacation experience. It would have been nice to have similar music and entertainment on Saturday and Sunday, as the pool area felt much quieter during the rest of the weekend.

Restaurant reservations were difficult to secure, especially since not all of the specialty restaurants were open daily. However, our Expedia concierge was extremely helpful and went out of his way to help us get reservations at specific restaurants, which we greatly appreciated.

Our only real disappointment was the vacation package presentation. We spent nearly 2.5 hours attending a presentation after being promised a complimentary cabana. Unfortunately, the representative never reserved it for us, and by the time we followed up, there were no cabanas or poolside chairs available. That was frustrating after investing so much of our vacation time. While the package offers attractive benefits, it is a significant financial commitment that requires careful consideration.

Overall, we had a great experience and would recommend this resort to anyone looking for a quick getaway.

Partner

10/10

Exceptional

08 Jun 2026

Herland

Todo excelente muy buen servicio . Todos los trabajadores mil puntos . Mi mayordomo 1000 y toda los otros exevelentes

Partner

10/10

Exceptional

06 Jun 2026

Tunde

Staff was very friendly, butler cleifin was awesome and let us know everything going on and booked us reservations for restaurants on the resort. “Freddys” was our concierge and he and he took well care of us. Biviana helped with setting up my girlfriends birthday and decorating her room. All in all it was a vibe and im glad i got to experience this resort.

Partner

4/10

Poor

06 Jun 2026

Joel

The property itself looked well put together and clean but the rooms were a bit old , entertainment was boring not much to do and food could have been better even the casino it opens from 7pm to 1am

Self

8/10

Excellent

05 Jun 2026

Gabriel

Good. Peaceful

Partner

10/10

Exceptional

05 Jun 2026

Tamira

Staff were wonderful throughout our stay. Pools were clean and beautiful, and the food was amazing.

Friends

10/10

Exceptional

05 Jun 2026

Sergio L

Our Butler Kleifen was absolutely great. We highly recommend him for any of our friends. We appreciate everything he has done. He was on time and very punctual with all our request.

Friends

10/10

Exceptional

04 Jun 2026

Jordan

Loved that it was adults only, had activities everyday throughout the day. Definitely worth it to book diamond club! Having a butler was so helpful.

Friends

2/10

Poor

04 Jun 2026

Jhan

This was, without a doubt, the worst hotel experience I’ve had in Punta Cana. The facilities were outdated and poorly maintained, which was disappointing from the moment we arrived.

The food was below average, with very limited variety throughout the resort. The steakhouse, which we were looking forward to, was especially disappointing and did not meet expectations at all.

The liquor selection for regular guests was extremely poor. We ended up paying nearly $700 extra to upgrade to the Diamond Club, expecting a significantly better experience. Unfortunately, even after the upgrade, many advertised premium options were unavailable. During our stay, they ran out of Hennessy and even had limited beer availability at times.

For the price paid, the value was simply not there. Between the poor food quality, lack of beverage options, and disappointing facilities, this resort fell far below expectations. I would not recommend it and would not return.

Partner

6/10

Pleasant

04 Jun 2026

Diana

El Servicio fue excelente en Todo momento; la comida, entretenimiento, y la habitacion limpia. El hotel necesita un \"update\" para refrescarlo y modernizarlo. El area de recepcion es muy sobria, le falta decoratcon, mas iluminacion. La piscina necesita renovacion inmediata y mas atencion en la Limpieza. La competencia de bocinas (speakers) de los que se hospedan esta fuera de control. Nos sorprendio que no tienen la cerveza presidente, las demas bebidas se podian tomar, Aunque no eras marcas conocidas. Los bartenders fueron excelentes. Overall....remodelar El hotel, pero que no cambien Al personal. Un detalle que no nos gusto y de igual forma no les gusto a muchos de los guest es la insistencia en las charlas y la falta de profesionalismo en una de las vendedoras (en nuestro Caso), cuando decidios no aceptar la oferta se levanto de la Mesa y no las gracias, ni buenas trades. La persona que nos estaban atendiendo estaban avergonzada, pero Ella se Porto muy Bien. No frecuentamos hotels que esten vendiendo Time Shares, ni Vacation Clubs por eso mismo. Fuimos a vacacionar, no a estresarnos. Nos mencionaron que tienen un Nuevo gerente en El hotel, asi que esperamos que pueda tomar en cuenta los detalle y mejorar El aspecto Del hotel, entre otros detalles. En resumidas cuentas, El Servicio excelente con su personal, lo Demas necesita atenciones. No es UN hotel 5 Estrellas, un 3. (Disculpen la falta de acentos, mi computadora no habla espanol).

Partner

4/10

Poor

04 Jun 2026

Tomeka

Our stay was unfortunately disappointing in several areas. Upon arrival, we had to request a different room because the door to our original room kept getting stuck. Once we were moved, we noticed that the room was in need of updates. The bathroom was outdated, the walls did not appear to be properly cleaned, and there were visible water bubble marks on the ceiling that had simply been painted over rather than repaired.

I also had a spa appointment during my stay. The spa pool was under construction, yet guests were still charged full price for services without being able to enjoy the complete spa experience. This should have been disclosed beforehand or reflected in the pricing.

The buffet was another disappointment. The food quality was not good, and the selection was very limited. The dinner restaurants were much better, and we generally enjoyed the food there.

Service on the beach was inconsistent. There appeared to be only one staff member serving the entire beach area, making it difficult to receive timely service.

The highlight of our stay was our butler, Clifian. He was absolutely amazing and went above and beyond to ensure we were taken care of throughout our visit. His communication was excellent, and he consistently checked in to make sure our needs were met. Honestly, if it had not been for Clifian, I would have seriously considered checking out early. He was the one bright spot that made our stay more enjoyable.
I would rate the experience around 2.5–3 stars

Friends

4/10

Poor

03 Jun 2026

Gulgaz

2 ⭐️resort— I feel compelled to share our experience so others can make an informed decision. We stayed at this resort for our anniversary expecting a premium adults-only experience.
The resort itself is beautiful, very clean, and well-maintained. The rooms and grounds were pleasant, and overall appearance was impressive. A special mention goes to our butler, Cleifin, who was excellent. He went above and beyond, especially by decorating our room for our anniversary and providing attentive, professional service throughout our stay. He was truly one of the highlights of the trip. However, many other aspects of the resort were disappointing. The buffet had very limited variety and was repetitive, with not many food selections available. we enjoyed specialty restaurant Italian and sushi restaurants, but the steakhouse was underwhelming.
The biggest disappointment was the overall food and beverage quality. The liquor selection consisted mostly of lower-end brands, which was surprising for an adults-only resort in this category. Drinks and cocktails did not meet expectations for a premium resort.
Service outside of our butler was also lacking. Staff rarely came around the beach or pool areas to offer drink service, so guests often had to go to the bar themselves. Even then, service was slow and not very attentive. Compared to other resorts we’ve stayed at, especially in Cancun, the level of hospitality felt much lower.
We would not return here EVER AGAIN!

6/10

Pleasant

02 Jun 2026

Victoria

The food needs to be improved as well as the dining times. Kitchens were mostly closed and it was hard to get meals.

Partner

6/10

Pleasant

01 Jun 2026

Corey

Property was great but it was hard to get in touch with the staff if you didnt want to leave your room. No one ever answered the phone. Food was good and I love foam parties. I didnt like I couldn't get drinks delivered to my room but I did enjoy the room service. The restaurant service was slow at the ones I went to (steakhouse and ceviche restaurant). I would recommend this place because I had fun.

Business

10/10

Exceptional

01 Jun 2026

Grace Abigail

We absolutely loved our stay here! We stayed 5 nights and felt very welcome from the moment we stepped foot on the property.. through the week the staff were absolutely phenomenal!
Enjoyed the food and plenty of bottled water was available daily, through Expedia we were provided a designated resort consultant whom was extremely accommodating and compassionate for her job! Highly recommended this location and would stay again

Family

10/10

Exceptional

30 May 2026

Latanya

Loved it.

Partner

10/10

Exceptional

29 May 2026

Ajah

I love it!!! My butler was the greatest

Partner

8/10

Excellent

28 May 2026

Blake

Pros:
1. food was mostly good
2. Drinks were strong
3. Staff was mostly very friendly
4. Staff did a very good job at maintaining a relaxed environment

Cons:
1. They made it extremely difficult to get your own transport (taxi or Uber) from the hotel almost forcing you to use the hotel service which was two to three times the price.
2. The steakhouse was subpar
3. They hit you with a bunch of sales pitches almost like a time share for other vacations using their brands.
4. I asked them to add my Marriott Bonvoy number which they forgot.
5. The shops are highway robbery (50$ for Sun block)

Family

10/10

Exceptional

27 May 2026

Daniel

Great Staff!

Business Partner

8/10

Excellent

27 May 2026

Timothy Martin

The little coffee shop was very nice with a good selection of sandwiches; the morning barista was Norkelly and she was very nice and helpful. The butler service can use some improvement as most things we asked for were delegated to someone else not the butler. Overall, the drinks and food were good.

Partner

10/10

Exceptional

26 May 2026

Naysha

It was okay

Family

10/10

Exceptional

25 May 2026

Maliyah Janise

Yanet Pinlats made our trip excellent! Yanet was so attentive to our needs during our trip. The resort Royalton Chic is an excellent resort to stay and enjoy DR. I highly recommend it and Yanet! Thank you so much for a wonderful first visit to Dominican Republic, we will definitely see you again soon.

Friends

10/10

Exceptional

21 May 2026

Alejandro

Estuvo todo muy bien, nuestro mayordomo Jaifrin estuvo excelente, siempre pendiente a nosotros

Family

10/10

Exceptional

21 May 2026

EDGAR

ME AND WIFE LOVE THIS PLACE WE WILL COME BACK SOON

Partner

6/10

Pleasant

19 May 2026

Jennifer

The swim up bar was not stocked or operating. The foam pool party during the day was fun and staff were fun and friendly. The SPA was amazing, I had a great 50min massage.

Friends

8/10

Excellent

19 May 2026

Morgan

Had a great time! The place was so clean. The staff was amazing. Pleasantly surprised that because k booked through Expedia they gave me a butler!!!! Clued in made all my reservations and ordered whatever I ask. Such a nice guy. And the man at the front desk (unfortunately I don’t remember his name) was also very helpful. Great experience! Will definitely be back!

Friends

10/10

Exceptional

19 May 2026

Kimberly Michelle

Clean property. Nice. And the staff was excellent.

Family

8/10

Excellent

18 May 2026

michael james

The property was updated 9 years ago its ready for updating again summer season is here and construction was going on in the Diamond rooms and hallways.The beach was awesome the staff fantastic, food not the best but all in all it was a great time.The people who vacationed were awesome and in my opinion made this resort very good .

Partner

10/10

Exceptional

18 May 2026

David

From check in to check out everything was super smooth. Cleifin Berroa My Butler assisted with everything I needed and went above and beyond for me! I would highly recommend visiting this resort and ask for Cleifin as your Butler!

Friends

6/10

Pleasant

13 May 2026

Micah

Our Expedia rep was excellent her was Janet or something like that she was awesome and help full, along with Enrique, Billy, JJ. The staff was amazing and helpful Now for the property it needs a whole new remodel and over haul of it’s entertainment, tv’s programming sucked no way to access YouTube, prime etc. The shows in the main area, it was the same routine every night and became a bore at 3 days into our stay. How many fire shows can you watch in a week.

Partner

10/10

Exceptional

13 May 2026

Tiona

Yanet was the absolute best!

Friends

10/10

Exceptional

12 May 2026

Rosa

Our experience was absolutely unforgettable from beginning to end. Every part of our stay exceeded our expectations, and the staff truly made us feel welcomed, cared for, and valued the entire time.

A very special thank you to Yanet for going above and beyond to make sure everything was perfect for us. Her kindness, professionalism, and attention to every detail made our trip stress-free and incredibly enjoyable.

Casto was hands down the BEST waitress we had during our stay. Her service was exceptional — always attentive, friendly, fast, and genuinely caring. She made every dining experience feel special, and her positive energy never went unnoticed.

We also want to recognize Gustavo for doing such an amazing job taking care of us at all of the restaurants. He was incredibly accommodating, professional, and always made sure we had everything we needed.

The level of hospitality we received from everyone was truly outstanding. Thank you for making our vacation so memorable and special. We cannot wait to come back again!

Partner

10/10

Exceptional

11 May 2026

Cyerra

Amazing!!!

Partner

8/10

Excellent

11 May 2026

Nia

Yanet was a amazing asset to our stay, she made my birthday wonderful she booked all my dinner reservations. i had a great time

Family

10/10

Exceptional

09 May 2026

Rahim

I had a great time here, definatey i will be back. Was a great experience. Yanet the ambassador take care of me with a royal service, thanks for her Royalton Chic

Self

8/10

Excellent

06 May 2026

Cimeko

The property is beautiful, food was great!
Drinks no so great , there's lots of quiet time around the resort so if your celebrating a birthday or a special occasion not sure if this is the place, needs more music around the pool areas.

Friends

10/10

Exceptional

04 May 2026

Michelle

Everything was great

8/10

Excellent

04 May 2026

Elizabeth

Nice small resort. Super friendly staff. Meals were good. Cleifin was our butler and was amazing....he made dinner and spa reservations for us as we wanted, always checking in with us a few times a day to make sure everything was good. Santana at the main bar served great drinks and always kept the drinks topped up. Roman our concierge went out of his way to get us a charger that we forgot. Overall a great experience. Downside...if you don't get to the pool by 630 am you aren't getting an umbrella and if not out by 8 you don't get a chair.

Family

10/10

Exceptional

02 May 2026

Igor

Food is very good, clean rooms and amazing entertainment especially DJ’s

Partner

10/10

Exceptional

29 Apr 2026

Fredman

Beautiful Resort, wonderful Staff
Butler was excellent, buffet and restaurants staff were wonderful too.
Will definitely Return

Partner

10/10

Exceptional

29 Apr 2026

esther

Friendly staff. Clean rooms. Great bar and coffee spot selections. Food was great, even at the buffet.

Self

10/10

Exceptional

28 Apr 2026

Tina

I had a great stay at Royalton thanks to Yanet she answered every question and helped with everything I needed I went on a solo trip and she made me feel included in everything. 10/10 experience.

Self

10/10

Exceptional

28 Apr 2026

Louis

Great service by our groups butler service at the hotel (Yanet). Very attentive and on top of every detail.

10/10

Exceptional

28 Apr 2026

charles

Construction on the outside bar

Friends