Name: Ocean El Faro All Inclusive
Address: Carretera Uvero Alto, Punta Cana, Higuey, 23000, DO

Ocean El Faro All Inclusive

Punta Cana · Dominican Republic

Carretera Uvero Alto, Punta CanaView location

100 reviews shown

6/10

Pleasant

31 Jul 2026

Tiffany

The room had a musty smell, and could’ve been cleaned better. It was difficult to get reservations for the restaurants that r reservations were mandatory for. They were a lot of activities, hotel is familiy friendly, and they had a wide variety of food.

10/10

Exceptional

31 Jul 2026

JOSUE

Excellent service and cleaning, great food, food coffee. Entertainment Enrique Garcias AAAA++++

10/10

Exceptional

31 Jul 2026

Ramon leonel

Bueno

10/10

Exceptional

30 Jul 2026

Marisol Perez

El lugar es hermoso. Un paraíso!

8/10

Excellent

30 Jul 2026

Luis D Nieves

El hotel es muy bonito. El personal fue muy amable y servicial. La habitación estaba bien, pero tenía un olor a humedad siempre. No estoy seguro si era el aire acondicionado. La comida es muy buena. Debes reservar para los restaurantes el mismo día que llegas porque se llenan rápido. Durante el día hay animación en el área de la piscina y en las tardes hay música, karaoke, juegos, hay shows en el teatro, una bolera, game room, discoteca. El hotel tiene su Coffee Shop que es un éxito. Y como en todos los hoteles van a tratar de venderte un paquete de vacation club sumamente costoso. Y te van a ofrecer un regalo de bienvenida a cambio de una presentación de una hora que se vuelven 2 horas y un poco más. La playa estaba llena de Salgado (lo cual no es culpa del hotel) pero esa parte no la pudimos disfrutar. Aparte de eso lo demás muy bien. Lo recomendaría.

10/10

Exceptional

30 Jul 2026

Jose Javier Garcia

Excelente Hotel para familia y o pareja

10/10

Exceptional

30 Jul 2026

Justyna

My family loved the resort, very nice, clean, and rooms are spacious and beautiful and our butler Jose Miguel was amazing, he helped us with anything we needed at the resort and we were very grateful for it. I would definitely recommend this resort for families or couples there is something for everyone. Night time entertainment was the best, everyday something different and lots of fun activities and dancing even my teenage girls loved it, also restaurants are very good except Italian restaurant but overall delicious food.

Family_with_children

10/10

Exceptional

30 Jul 2026

Mariela

Fue un viaje familiar 3 noches y 4 días y Nos encantó el hotel, la comida, la atención y sobre todo el servicio de Miguel Garrido, como reservamos a través de Expedia él fue el encargado de asesorarnos en todo, desde la reserva para los restaurantes hasta ayudarnos con el equipaje, fue una experiencia inolvidable.

10/10

Exceptional

30 Jul 2026

Aris Abdiel Aquino

Todo estaba excelente! ⭐️⭐️⭐️⭐️⭐️

2/10

Poor

29 Jul 2026

Olivia Konstancja

The most serious issue occurred when a worker stole my credit card from my wallet while my luggage was standing in front of the lobby. Shortly afterward, an unauthorized charge was made on my credit card. This was an incredibly distressing experience and raises serious concerns about the security of guests and their belongings.

The condition of my room was also unacceptable. During my stay, I found two cockroaches—one in the shower and another on the steps leading upstairs. In addition, there was no functioning air conditioning, making the room extremely humid, uncomfortable, and difficult to breathe in.

I also paid extra for a rooftop room, expecting a premium experience. Unfortunately, the rooftop was nothing special, was poorly maintained, and appeared dirty. The jacuzzi looked so unsanitary that I did not feel comfortable using it at all. Paying additional money for this upgrade was a complete waste.

Another major frustration was the restaurant reservation process. Since reservations are required for certain restaurants, I expected an organized system. Instead, making reservations was unnecessarily difficult due to poor organization and communication, which negatively affected my vacation experience.

Finally, I requested a late checkout but was denied because the hotel was at full capacity. I was then informed that I could use a complimentary shower before my airport transfer. However, no one informed me that I had to make a reservation to use it and they were taken

4/10

Poor

29 Jul 2026

Nancy

Beach was not able to enjoy it was very dirty. The pool was falling in peaces. Food was terrible. Special restaurant were worse than the buffet.

10/10

Exceptional

29 Jul 2026

Bethzaida

The swim-up bar was excellent and the staff from the bar did a good job.

2/10

Poor

29 Jul 2026

Richard

Habitacion con fuerte olor a moho, poco personal para dar servicio, 1 solo buffete para el hotel completo con un meno poco variado, nadie te sirve, nunca hay toallas disponibles para las piscinas, permiten que los Visitantes coloquen bocinas con musica y usen hooka en las areas de piscina...

El peor hotel al que eh visitado

8/10

Excellent

29 Jul 2026

Zeina

We had fun, Miguel Garrido provided excellent service throughout our stay. He was friendly, professional, and always available to help with any questions or requests. His recommendations were helpful, and he made sure everything went smoothly. We truly appreciated his support and would gladly recommend him. He deserves a 10/10 rating

8/10

Excellent

28 Jul 2026

Danny

Loved all the amenititys. Lots to do. Night life was ok. Lazy river amazing.

10/10

Exceptional

28 Jul 2026

stephanie antoinette

The hotel staff was very welcoming and accommodating. We forgot our stroller and we were allowed to use their little push carts for the week which was very kind every day there was activities for the children. The waterpark was phenomenal. The food was great. The restaurant food were OK. The clean and stuff was amazing. Our room was consistently clean. The facilities was up to par. The beach was OK however we did find a beautiful Cove curve lagoon that was on the beside which we were able to use with our children, which was less rough for the kids the lazy river was exceptional. The staff was just fantastic. We absolutely loved it. We would return again sign McNeil family.

8/10

Excellent

27 Jul 2026

Ariani

Enjoyed our stay.

4/10

Poor

27 Jul 2026

MARISELY HERNANDEZ

Servicio pésimo
No son atentos! Ni diligentes

10/10

Exceptional

27 Jul 2026

Carmen

Lo Que no me gusto fue el bufete solo hay uno y la comida estaba siempre fría deben mejorar eso !Todo lo demas excelente

10/10

Exceptional

27 Jul 2026

Robert

El Hotel es elegante su lobby es grande y con AC sus habitaciones son comodas y el AC le funcinaba bien, sus restaurantes son muy buenos, si necesita un poco de cariño la Piscina debido a que se le estan despegando los azulejos y la playa qué no estaba apta para bajistas debido al sargazo pero como soy de PR se que el Caribe en estas fechas tiene ese problema

6/10

Pleasant

27 Jul 2026

Juan

Los empleados en general muy groseros. Nunca tenían hielo; para agua y refresco había casi que suplicar cuando estaba todo incluido. Pedí hielo a mi habitación y nunca lo llevaron. Las chicas del área de niños son excelentes. El transporte nunca lo vimos, en fin una mala experiencia. Este hotel no vuelvo a visitar.

10/10

Exceptional

27 Jul 2026

Ana

Pool need to be repaired.

10/10

Exceptional

27 Jul 2026

eglaim jose Rodríguez

8/10

Excellent

27 Jul 2026

Argelia

Is ok.

10/10

Exceptional

27 Jul 2026

Juan

El hotel está muy bien. Entiendo necitas renovar su mobiliario y parte de su estructura.

6/10

Pleasant

26 Jul 2026

Jasmine Kiara

The staff was super super nice but the main problem was service wait time. Mini fridges went un stocked so we had to call someone twice to get it refilled. I placed a midnight order and the food never arrived. 50 minute wait time at the front desk when there was only 2 people in front of us due to being understaffed. Laundry was never picked up and washed even after being told that they’ll get it the day before our flight departed. So overall very friendly staff and clean hotel but service needs to be worked on.

2/10

Poor

26 Jul 2026

Claudia

Horrible service from the start, pool tiles falling apart every where. Hose coming out from the light underneath water of pool. Bar seats tiles falling off. Staff was not helpful and were rude. Kids pool was dirty and also had paint, tiles and black cover for the pipes under the slides were falling off as well

10/10

Exceptional

26 Jul 2026

Ana

Love that you ate assigned a concierge to help reserve dinner

6/10

Pleasant

26 Jul 2026

Maddiel

El servicio del steak house y la cocinera del teppanyaki super, todo lo demás en ultra cámara lenta, son lentos hasta para coger la propina

los vasos los más asquerosos que te puedas encontrar, los recogen del suelo de la piscina de donde lo encuentren lo enjuagan y aún mojados te vuelven a preparar la bebida (son plásticos)

Las piscinas están bastante bien,

Las playas imaginaros que no existen.

La mayoría de los empleados dan la sensación que están muy amargados, pides las cosas y ni te las traen.

No se les ocurra estar tomando café a las 11:00 pm que les apagan la luz para que salgan de una porque van a cerrar, en lugar de dejarte saber que el lugar está cerrado, en nuestro caso con bebe y niños ya se pueden imaginar.

El mayor objetivo de ellos es venderte un paquete que tienen ellos y todos los días te caen encima para eso, endiosándote el oído y ofreciendo regalitos, tener cuidado.

Las instalaciones están aceptables, el parque de agua si tener cuidado que tiene como unas puertas de hierro atadas con una cuerda que se cae y se pueden hacer daño, y los socirristas de el parque para sacar a los niños los tratan un tanto desagradable y mirándolos con mala cara.

Tener cuidado que les van a ofrecer un cambio a provilege, pensarlo bien porque salvo que vayan sin niños por el dinero que te piden no merece la pena, informarse bien.

El minibar nunca lo repusieron,

Primera vez que hago una crítica mala, pero creo que hay opciones mejores y por menos dinero.

Saludo

10/10

Exceptional

26 Jul 2026

MARCUS

Miguel garrido was the best. He went out and beyond to make sure our trip was great. He is very attentive and his service was exception.

10/10

Exceptional

25 Jul 2026

Marisela

Just perfect for relaxing and enjoying pool and food and drinks

2/10

Poor

25 Jul 2026

Yunier

The food was terrible, The workers were incredibly rude. the worst vacation we've ever had as a family

10/10

Exceptional

25 Jul 2026

Wilmarie

Excelente!!

10/10

Exceptional

25 Jul 2026

Jorge

It was a great family trip to Ocean el Faro. The staff was very helpful, the housekeepers were really attentive. Our hotel concierge, Miguel Garrido, took care of every single detail to help us experiencing the best stay ever, from booking restaurants and sending fresh drinks to our room to help us checking out & finding transportation to the airport. Perfect communication.
Beautiful premises with room for everybody to have fun and relax.
Thank you!

8/10

Excellent

25 Jul 2026

Amaris

Buen servicio, buenas facilidades,

2/10

Poor

24 Jul 2026

Savannah

Worst resort we have ever been to in Punta Cana. Upon check in they told us if we upgraded to the “privilege package” we would be able to use half of the resort and amenities others did not pay for. Every single “privileged area” was swarmed by the same people that did not upgrade. Food was awful. We were suppose to be able to access rooms service 24/7. No one ever answered the phone the entire stay. Rooms we musty and dirty. You actually have to ask to have your room cleaned and your room made up everyday even on the privilege side. We chose the rooftop jacuzzi room. It never once worked even after informing the staff. Never had hot water. Terrible experience all around. Waiters were rude and would take your plates away before you were done with you food.

10/10

Exceptional

24 Jul 2026

Israel

Todo excelente, lo único que arruinó parte de nuestras vacaciones fue el sargazo en el mar. No pudimos ni mojarnos los pies en la orilla ya que habían montañas sin exagerar en las orillas de la playa. De lo demás muy bien.

2/10

Poor

24 Jul 2026

Paruyr

Avoid this hotel at all costs. This was one of the worst hotel experiences I’ve ever had. The problems started at check-in. I waited 1 hour and 20 minutes in line, only to be told my room wasn’t ready. I came back over an hour later, and it still wasn’t ready.
The buffet was disappointing. The food wasn’t cold or repetitive—it simply wasn’t good. The ingredients tasted cheap, and the quality was far below what I’d expect from a resort. There were also no towels at the pool, you had to wait hour or two to be able to get one.
The biggest frustration came the night before I left. The scale in my room didn’t work, and I needed one to weigh my luggage for an early flight. I started calling at 9:00 PM. I called the front desk three times, and each time I was told, “We’ll send it shortly.” Nobody ever came.
After waiting two hours, I went to the lobby around 11:00 PM and stood in line for almost 50 minutes. Just before my turn, the front desk employee checked in a newly arrived couple ahead of everyone already waiting. When I said that wasn’t fair, I was simply told they had to be checked in first.
Only after I complained a security guard step in. He brought the scale to my room within five minutes.
I travel frequently and understand that no hotel is perfect, but what matters is how problems are handled. Throughout my stay, every issue was met with delays, excuses, or complete indifference. I will never return, and I cannot recommend this hotel to anyone expecting decent service

8/10

Excellent

24 Jul 2026

Tatiana

Me encanto todo lo unico fue la disponiblidad del hielo era bien dificil y no habia en los sitios de comidad de las pisinas

8/10

Excellent

24 Jul 2026

Jose

Great staff, good ambient

10/10

Exceptional

24 Jul 2026

Kevin James

We just came back from the resort and the only complaint I have is that I had to leave. From day 1, the staff has been extremely helpful and our concierge Miguel Carrido was amazing. He would start the day by letting us know the daily activities and made all of our reservations for the restaurants. The steakhouse is amazing!
The morning buffet was well stocked and diverse. My kids LOVED the huge Nutella bottle and were sad that we couldn’t get one for home. My youngest is extremely picky and he was able to find something to eat at every meal and actually enjoyed his food.
For children, the place offers tons of daily activities and had a center and a pool just for the children with slides. They have a movie theater showing movie and tons of indoor activities when you need them.
For adults, the pools offer a swim-up bar and tons of activities around it. They have a sport bar—which we made used for it to watch the World Cup finals. It was amazing seeing and meeting people from all over the world cheering for their team.
The kids loved the lazy river. They have a scuba try out center in the main pool.
The grounds are beautiful and well maintained. The only place we didn’t swim in was the ocean because of the seaweeds but the hotel maintained it really well. Walking on the beach was beautiful and again, well maintained.
Our room was extremely well cared for. Housekeeping was extremely helpful and kept our room looking new.
We will be coming back soon!

8/10

Excellent

23 Jul 2026

Arianna

Punta Cana is my new favorite vacation location! That being said this was my first time at this location in DR! The facilities were pretty but there were pros and cons to the stay

Pros:
-Great pool selection
-Buffett was consistent on any day as far as food taste
-Staff was kind and super helpful
-Tram service is an awesome amenity to take you from the front to the ocean!

Cons:
-The resturants were super inconsistent! Almost everyone one I ate at something was either not good or the food came out cold
-The staff was spread thin so alot of days the swim bars were packed and only had one bartender or the Buffett was packed and they would run out of plates OFTEN
-The room had a mildew scent from time to time (humidity not friendly to the rooms)
-the shower was consistently not hot at night

I would go back for the staff and the amenities but hoping there is more consistency next time!

Ps Tepenyaki Restaurant is AHMAZINGG!! Go as often as you can!

6/10

Pleasant

23 Jul 2026

Emily

The room was pretty clean and the property was well-maintained. The staff was helpful and friendly, we really got to know some of them! The bars were great and the drinks were good. Although, the food was subpar. The best restaurant was Sakura and the rest were not good. The buffet was also not good.

8/10

Excellent

23 Jul 2026

Wilbert

Not ideal for party

6/10

Pleasant

22 Jul 2026

Dorilisse

Todo estuvo muy bien en cuanto al hotel
El personal no da buen trato a los huéspedes
Pague por una habitación y me dieron una más económica y me
Querían resolver al segundo día.

Family_with_children

10/10

Exceptional

22 Jul 2026

Jayleen

Miguel Garrido estuvo todo tiempo al pendiente los maleteros buenos John de la pacina privilage muy buenos! Me encanto el estadia

8/10

Excellent

22 Jul 2026

Alexandro

Estuvo bueno
Facilidades empenzando a deteriorarse y Picina cayendo en pedazos
Área de comida Picina nunca la máquina de refresco funcionó y casi no se consigue hielo
Se tiene q caminar demasiado poco transporte ayudar cuando regresamos

Family

10/10

Exceptional

22 Jul 2026

Carmen

Excelente servicio y atenciones

8/10

Excellent

21 Jul 2026

sophia

The swim up bars were amazing. The ocean water was pretty clear and decent temperature, but the seaweed was absolutely ridiculous. It was sharp and the tons and tons of it on the beach made being on the beach unenjoyable. I don’t know if there is a season where the seaweed is not a problem, but i would keep it in mind. The resort itself was an ok option better choice for families. However when we got there we were suprised to learn that most things are restricted when booking through expedia. There is a family side and adults only, el beso, we had to purchase the upgrade and to have access to everything you need to purchase anther upgrade for privilege

Partner

10/10

Exceptional

21 Jul 2026

Betsy A

Need more staff for the swim-up bar.

Family_with_children

10/10

Exceptional

21 Jul 2026

Constance

The staff was truly amazing. Miguel Garrido was amazing and very helpful

2/10

Poor

21 Jul 2026

Alexis Ruiz

Estimado equipo de Expedia:

Me comunico para presentar una reclamación formal relacionada con mi reciente reserva de vuelo y hotel en Punta Cana.

Reservé un paquete completo a través de Expedia por aproximadamente USD $1,500, que incluía los vuelos de ida y vuelta y una estadía de cuatro noches en el Hotel El Faro, en el área de adultos “El Beso”.

Lamentablemente, nuestra experiencia al llegar al hotel estuvo muy por debajo de lo que se ofrecía al momento de la reserva.

La primera habitación que nos asignaron no estaba en condiciones para recibir huéspedes. El jacuzzi estaba lleno de fango seco, el área del jacuzzi se encontraba en construcción con cemento en el piso, la habitación no tenía teléfono, faltaban amenidades básicas como jabón y champú, y tampoco había plancha.

Después de presentar la reclamación, nos cambiaron a una segunda habitación. Sin embargo, esta también presentaba problemas importantes: el inodoro no funcionaba correctamente y el televisor estaba dañado.

Posteriormente fuimos trasladados a una tercera habitación, donde el aire acondicionado tampoco funcionaba.

Como resultado de todos estos inconvenientes, perdimos aproximadamente un día y medio de nuestras vacaciones entre visitas al lobby, inspecciones de habitaciones, esperas y cambios de habitación. Ese tiempo era parte de una estadía que habíamos pagado para disfrutar.

Durante todo el proceso presentamos nuestras quejas directamente al hotel, las cuales quedaron documentadas. Alexis Ruiz

2/10

Poor

21 Jul 2026

Katrina

Moldy rooms

Family_with_children

10/10

Exceptional

21 Jul 2026

Angel

Just great experience! Only down point was the beach was not usable because of mountains of seaweed.

Family

10/10

Exceptional

21 Jul 2026

Hugo

A cozy place for a family visit where you can have a great time; the pools are perfect for both children and adults, the staff provides excellent service, and the rooms are very good. For me, it was a 10 out of 10—I recommend it 100%.

10/10

Exceptional

20 Jul 2026

Luis

Las facilidades del hotel estaban en excelentes condiciones. Franklin y Rafael nos ofrecieron un servicio excelente y nos ayudaron en todo lo que necesitamos.

Family_with_children

10/10

Exceptional

20 Jul 2026

Ariamna

Super bueno, muy tranquilo, todo hermoso, comida riquisima, facilidad para comer y reservar en cada uno de sus restaurants, sin duda alguna pasamos unas vaciones maravillosas

Family_with_children

10/10

Exceptional

20 Jul 2026

Jose

Excelente Peter del front desk muy atento y Jose nos reservo todo perfecto. Carlos siempre atento nos llevaba en el carrito.

Lo unico el abanico del lobby mucha calor.

Family_with_children

10/10

Exceptional

20 Jul 2026

Grace

My family and I enjoyed everything about the hotel. Friendly staff and very helpful.

Family_with_children

8/10

Excellent

20 Jul 2026

David

Overall my wife and I enjoyed our time at Ocean El Faro. We had a privilege swim up room which was great. The food and restaurants were good but nothing amazing. The staff were hit or miss on service as some were great but others seemed put off by requests for basic service. The pool bar staff seemed understaffed and struggling to keep up with the number of guests. My biggest complaint was the upkeep of the pools and pool bars with the pools missing many tiles from the surfacing and the pool bars counters falling apart. These area need some serious maintenance.

Partner

10/10

Exceptional

20 Jul 2026

Ashley M

Es mi segunda vez visitando el Hotel Ocean El Faro y, sin duda, sigue siendo mi favorito. El servicio del personal fue excelente durante toda la estadía, pero quiero destacar especialmente a Miguel, quien fue sumamente atento, amable y excepcional en su trabajo con las reservas de los restaurantes.

Gracias a personas como él, la experiencia es aún más especial. ¡Definitivamente volvería una y otra vez! 100/10. ⭐⭐⭐⭐⭐

Family

10/10

Exceptional

19 Jul 2026

John

Buen trato

2/10

Poor

19 Jul 2026

mailyn

10/10

Exceptional

19 Jul 2026

Meledine

Checkout was excellent since you do checkout at 12pm and you can stay in the property until pick-up arrives.

Partner

6/10

Pleasant

19 Jul 2026

Noel

Beautiful grounds and great staff, but held back by poor food and room issues
Rating: 3/5 (Average)
The Good:
First off, the resort and the grounds are absolutely beautiful, and the beach is fantastic. The staff also deserves a huge shout-out—everyone we came into contact with was top-notch, friendly, and incredibly helpful.
The Rooms & Maintenance:
While the rooms themselves were very nice, we ran into some frustrating technical issues. The power kept going out, and the AC just wouldn’t get cold. We were eventually moved to a second room, but unfortunately, it had the exact same problems. Looking closely around the property, you can also see some maintenance detailing starting to fail—things like missing tiles in the pool, unfinished or unrepaired concrete work, and a general need for better sweeping around the grounds.
The Food (The Main Issue):
The biggest disappointment of our stay was definitely the food. It was mediocre at best. When the majority of a large family group can’t find things they want to eat, that says a lot. The resort really needs to hire a chef who can bring some actual flavor to the menus.
Overall Thoughts:
I really want to give this resort a higher review because it has so much potential, but management needs to do better. Since returning, I’ve had many family and friends

Family

2/10

Poor

18 Jul 2026

Kristin

I am so upset that I wasted my money here.

For my entire stay, there were nonstop issues.

-No hot water in the rooms. We asked for it to be corrected two times and it was “fixed” temporarily. When I went to shower, it was freezing. I had to wash my hair in the bathtub for two days.

-No clean towels at the pools. As 4 workers hung out at the hut, I was told, “I don’t know, 50 minutes? An hour?” I had to use my bathroom towel for the pool.

-The buffet ran out of napkins and the burger bar ran out of plates. I had to eat out of a cup.

-I never got a cup of water at the buffet unless I got up and asked for it. It was at least 10-15 min until I finally received water.

-The main pool was filthy. There was mold around the edges, cups floating around, and bugs in the pool. There were a plethora of pool tiles missing as well. You would find the tiles either on the floor of the pool or outside of the pool where you “walk”.

-The minibar wasn’t restocked, towels and robes weren’t placed in the room, room service came, but never gave us toilet paper, and it was clear that the bathroom mirror was never cleaned as someone wrote “Te Amo” across it from their previous stay. It very clearly was not written by the staff. It was left by smudge marks.

-The ice cream machines either came out liquid or were “out of service”.

-At one point 5 lifeguards gathered at the lazy river to hang out and socialize for at least an hour. They failed to notice when a kid flipped over and was struggling.

Partner

2/10

Poor

18 Jul 2026

Daniel Ramos

I was very disappointed with my stay. The hotel amenities were poorly maintained and did not meet the standards that were advertised. Check in take forever, and rooms are not available until 1-2 hours after your check in. 1st room that they gave us smell mold and humidity, we request the room to be change, which smell bad too. Pool was not clean, smell like dirty water. which made the overall experience frustrating. El Mercado restaurant the worse.
I was extremely disappointed with the cleanliness and food safety standards at this hotel. The food station lacked proper hygiene, and many areas appeared dirty and poorly maintained. Counters, serving areas, and equipment were not kept clean, creating an unpleasant dining experience.
Even more concerning, the staff preparing and serving food were not wearing gloves, which raised serious concerns about food handling and sanitation. This demonstrated a lack of attention to basic hygiene practices and made me question the hotel’s commitment to guest health and safety.
Combined with the poor room conditions and unpleasant odor, my overall experience was far below expectations. I would not recommend this hotel until significant improvements are made to cleanliness, hygiene, and food safety standards.

Family_with_children

8/10

Excellent

18 Jul 2026

Chelsea

Gorgeous property and mostly wonderful staff. Personal concierge was extremely helpful and planned many birthday surprises for our trip. Unexpected and very disappointing downfall was that the beach is not useful. Full of seaweed. Balcony suite was HUGE and very well unkept. Cool air and beautiful accents took the spacious room over the top. Amazing view of the pool for our room as well!! Far from airport, but arranging transportation before hand - through trip advisor made to and from the airport a breeze!

Family_with_children

8/10

Excellent

18 Jul 2026

Isabel M

Overall, we had a good stay at Ocean El Faro. Our room was clean, comfortable, and well maintained, which made for a pleasant experience.

However, there were some areas that could use improvement. The pools appeared to need maintenance, with many missing tiles and cloudy water in some areas. The drinks were average and lacked consistency, and unfortunately the food was disappointing. While there was a good variety of options, the quality and flavor did not meet our expectations.

The resort itself is beautiful, and the staff was friendly, but improvements to the pool maintenance and dining experience would make a big difference. Overall, we enjoyed parts of our stay, but there is definitely room for improvement.

Family

4/10

Poor

18 Jul 2026

Reinier Guerrero

The room was super humid and it smelled very humid too, the buffet had almost no variety in food during dinner the breakfast there was plenty of variety , there was roaches in the room, there was mold in the bathroom, the sink in the the bathroom was clogged, the pool was not maintained it was dirty and missing tiles, the hotel in general needs to be renovated, it was not a 5 star stay it was more like a 2 star hotel, but the staff was great and Jose in particular was amazing he did his job amazingly he helped us through Expedia the check in took too long we got our room around 5 and we arrived at 2 pm as well in the restaurants and the buffet they were understaffed you had to ask for most amenities they wouldn’t give them to you with out asking no service without you having to ask

Family_with_children

10/10

Exceptional

18 Jul 2026

Yesenia

Excelente, ambiente muy familiar.

Family_with_children

10/10

Exceptional

18 Jul 2026

Dennis Robert Santiago

Excelente servicio atencion y las amenidades super limpias

8/10

Excellent

18 Jul 2026

Meera

The person who was appointed for our daily eating at the restaurants . Hector thank you so much for making our reservations.
Guy who was at the pool side( helping giving the towels) thank you so much for being really kind. He is studying English and I wish him all the very best.

Please make sure to clean the pool water they were really dirty and my son got hurt in one of the pool while playing badly.

Family_with_children

10/10

Exceptional

18 Jul 2026

Xiomara Cardona

Nos encantó!

Partner

2/10

Poor

18 Jul 2026

Luis

To begin with the room was clean yes however the room felt outdated and the doors to the shower did not close properly as well for the toilet did bot remain closed either. The sliding door to the balcony felt very heavy to open it definitely required lot of strength. Moving onto the staff, there were several employees whom deserved our gratitude on how they assisted us one being Hector Matos. I would definitely recommend him a 5 star for the level of service and professionalism he provided to my family and I as well several servers in the buffet area who went above and beyond to make us feel welcomed. Pool area felt dangerous because during my stay several guest had injuries due to the condition of the pool as it was missing tiles on the floor which led to guests cutting themselves. Several areas of the pool looked like they needed maintenance including the swim-up bar as an example i happened to grab the counter and the wooden board almost fell on me and another guest. The restaurants food was not great besides the buffet and the Sakura restaurant their food was good. The entertainment was good as I even participated in a pool event. Overall the staff was the only good thing i can recommend and for that thank you Hector Matos.

Family_with_children

10/10

Exceptional

18 Jul 2026

idris morales

Todo bien, el personal muy atento, nuestro coordinador Hector Matos nos organizó nuestra recogida y nos ayudó a reservar los restaurantes.

Family_with_children

8/10

Excellent

18 Jul 2026

Antonio

Es un buen hotel, el servicio puede ser mejor.

Friends

10/10

Exceptional

17 Jul 2026

Ruby

Ocean el faro is beautiful, we had a great time! Special thanks to Hector who helped us throughout our stay.

10/10

Exceptional

17 Jul 2026

Melissa

Resort itself is great. Rooms are spacious and nicely kept. Housekeeping was great! We upgraded to privilege. Was worth it for our family. Our butler was very helpful! No problem with reservations. Took advantage of cabanas by the pool with service. Staff was wonderful.
Only negative was other guests playing their own music EXTREMELY LOUDLY at the pool. Literally multiple groups with competing music. The resort should ban personal speakers and also guests floating around smoking in the pool. Not really respectful to other guests.

Family_with_children

8/10

Excellent

17 Jul 2026

Zelaida J

Todo muy bien lo único q no me gustó es q no hay distracciónes por la noche el bufé poca variedad los restaurantes muy bueno el mayordomo José Miguel Jiménez de Jesús fue excelente con nosotros

Partner

10/10

Exceptional

17 Jul 2026

Aidarys

Lo único que el olor de las habitaciones debería mejorar

Family_with_children

10/10

Exceptional

17 Jul 2026

Jaylin

Buenisimo

Family

8/10

Excellent

17 Jul 2026

Francisco

I think I’d liked everything. The staff was courteous and friendly

Partner

10/10

Exceptional

17 Jul 2026

Jose M Ortega

Todo fue excelente

Family_with_children

6/10

Pleasant

16 Jul 2026

Yamileidy

Las piscinas no las vi limpia ,la mesa buffet no tenía variedad y el servicio demorado en la mesa buffet .Los restaurantes si son muy bueno ,la comida muy buena y el servicio bien bueno .Los bares hay muy poca variedad para hacer tragos ,pero el
Servicio de los muchachos si son muy atentos .No hay agua de botella solamente para las habitaciones y eso no me hizo sentir nada bien .El
Lugar donde hacen hamburgues y la variedad no lo vi nada higiénico y eso no me
Hizo sentir nada bien .Para mí le faltan muchas cosas .

Family_with_children

10/10

Exceptional

16 Jul 2026

Katiana Marie Bermudez

Ocean El Faro is an amazing experience. From the staff members to the amenities! Pool was sweet and bartenders were friendly and fast with drinks haha!

We also had an amazing Majordomo, Jose ! He was quick in attending our needs, we have an 8th month old and needed water bottles to make formula and he was quick with getting us water bottles and answering any questions!

20/10 would recommend again!!

Family_with_children

10/10

Exceptional

16 Jul 2026

Frances

Gracias a Héctor Matos por ayudarnos durante nuestra estadía. Nos reservó en todos los restaurantes y siempre estuvo atento a nuestras necesidades. Mil gracias Héctor ⭐️

Los empleados son muy amables y atentos. El servicio de los tours también fue muy bueno. Lo único que debería mejorar un poco es el área del buffet la comida no era lo mejor pero dentro de todo muy bueno.

Family_with_children

8/10

Excellent

15 Jul 2026

Sandry

The installations are very good. I think they can improve in the a la carte restaurants.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Alanis

Buen hotel

4/10

Poor

15 Jul 2026

Wojciech

Room was always clean thanks to cleaning ladies, that’s the only positive. Lazy river almost impossible to get tubes for relaxing I the river and not many people using river. Restaurants difficult to book , even if you book they will tell you you came too late, I was late 5 minutes for a la carte restaurant and lady told me it’s too late and I have too book for another day and lady before me Dominican was told to wait 5 minutes to be seated, you have to be Dominican to get restaurant reservations

Family_with_children

4/10

Poor

15 Jul 2026

Jason

I wo

6/10

Pleasant

15 Jul 2026

Jose

Esta prooiedad no es 5 estrellas, le puedo dar 3. Gracias a Lucia (housekeeping) y Jose Miguel (mayordomo), el servicio deja mucha que desear

Partner

8/10

Excellent

15 Jul 2026

Maria

Necesita tener más entretenimiento en las piscinas durante el día

Partner

10/10

Exceptional

14 Jul 2026

Brenda

Todo muy bueno

Family_with_children

2/10

Poor

14 Jul 2026

Trayanna

Room wasn’t clean , mold in the sink , hair everywhere, sheets weren’t clean.

Staff was very rude and racist towards me and my sister , didn’t want to help us , would up the price when we wanted to make a purchase, kept staring at us everywhere we went, the stay was overall uncomfortable. I couldn’t wait to leave

Friends

6/10

Pleasant

14 Jul 2026

Alvin

We stayed at this resort for six days, and unfortunately our experience started off poorly when we were given another guest’s reservation. We also had issues with dinner reservations, as our dining times were always very late, causing us to miss several evening shows. The specialty restaurants were average at best, so we mostly ate at the buffet or left the resort for meals. Our room was always damp, the A/C didn’t cool properly, and there was a constant musty smell. While some staff members were friendly, many only seemed attentive when trying to sell something. However, Supervisor Pedro at Mercado was outstanding. He greeted us with a smile every day and made sure we were well taken care of. Roberto from the entertainment team was the highlight of our trip. His energy and enthusiasm made the vacation enjoyable, and without him the resort would have felt boring. For a family resort, there were surprisingly few activities for children. Overall, a few exceptional employees made a difference, but the room conditions, dining experience, and service issues left us disappointed.

Family_with_children

6/10

Pleasant

14 Jul 2026

Yinet Betancourt

La habitación con olor a humedad. En el baño habian goteras q nunca fueron arreglar a pesar q desde q entramos se lo dijimos..del bufett muy mala experiencia me pasé 8 dias y no cambiaban el menú en nungún horario .desayuno almuerzo y cena la misma comida repetidamente.no habia variedad d alimentos .lo ultimo fue q mi niña queria sopa y era agua con aceite.ni sal tanciquiera tenía

Family_with_children

10/10

Exceptional

14 Jul 2026

Ruben

Mejorar servicio en la habitacion, tales como verificar aire, neveras, y jabones de bañarse.

Partner

10/10

Exceptional

14 Jul 2026

MORAIMA

My stay was absolutely amazing. Wish the shuttle was included in the price but other then that I have no complaints about anything will be coming back again for sure

Family_with_children

10/10

Exceptional

13 Jul 2026

Ninoshka

Excelente hotel

Family