Scandic Grand Central Helsinki

Finland , Helsinki
Helsinki, VILHONKATU, 13
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100 reviews shown

10/10

Exceptional

05 Mar 2026

Kwok Fung

Clean place, near train station, bus station also the city center mall.

Family_with_children

10/10

Exceptional

03 Mar 2026

esther

excallent

10/10

Exceptional

02 Mar 2026

Aimee Jayne

Perfect stay with our baby !!

Family_with_children

10/10

Exceptional

01 Mar 2026

Sandra

Great Service! We loved the Hotel and more importantly the great customer service. Thank you!

Partner

8/10

Excellent

01 Mar 2026

Colin

Quite big and impersonal but otherwise fine

10/10

Exceptional

01 Mar 2026

Jennifer

Wonderful, friendly staff. Very comfortable and quiet room. Great location.

Friends

10/10

Exceptional

28 Feb 2026

Zi Ying

The room is Clean and the staff is nice.

Family_with_children

10/10

Exceptional

21 Feb 2026

Daryll Brian

Everything was first class and front desk staff were courteous, helpful and knowledgeable

10/10

Exceptional

19 Feb 2026

Melissa

What a find this place is. I booked here based on a travel blog and so glad I did. The place is just beautiful, with such character. It shares a building with the train station but you woujld never know it. Our room overlooked the tracks of the station and we didnt hear a peep. Super convenient location and walkable to almost every place. Our room was clean with thoughful touches and had one of the most comfortable beds I've ever slept on. The breakfast is worth every dollar/euro! Its seriously amazing. The onsite restaurant was a nice, convenient option for dinner as well. While we were on a schedule and couldn't 'sleep in', I loved that they had the option for a late check out. Thank you for a lovely stay! If I find myslef in Helsinki again, I will be staying here.

Friends

10/10

Exceptional

16 Feb 2026

Hugo

Leisure Friends

4/10

Poor

08 Feb 2026

Natalie

The hotel is in a good location but offers very little service. You book in yourself, check out yourself, you put your own bags and in a luggage room with no security and you pay for coffee (nothing in the room). Our room was basic. The safe didn’t work and they forgot to tell us that the room was on the train station platform. However they kindly supplied ear plugs!!! Disappointing.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Najla

Nice hotel the supervisor on duty helped me to change my room coz it was cold and on the corner noise from train station. She gave me a lovely room .all helpful

Leisure Friends

10/10

Exceptional

05 Feb 2026

Lyudmila

A true gem ! In the heart of the the city right next to the train station which makes for a convent and easy commute to and from the airport . Seamless check in process . Recommend upgrading to a higher floor room/suite as the windows and layout are beautiful . Great architecture throughout , would stay here again on my next trip

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Soffia Theodora

Just great hotel for the price. I was there for Slush and it’s next to the train station so it was easy to get to the convention. This was my second stay.

Business Self

10/10

Exceptional

01 Feb 2026

Megan

The room was cozy with a comfortable and warm bed. Loved the sauna! Breakfast was amazing. Highly recommend!

10/10

Exceptional

27 Jan 2026

Sangjun

I really enjoyed staying at this hotel because it is very convenient for sightseeing.

It made me happy, as one of the main reasons I visited Helsinki was to explore the city, and the location was perfect for that.

In addition, the hotel has a unique design, and I heard that it used to be an office building for a train company.

The hotel is well organized and well maintained, and I was very satisfied with my stay.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Michele

Close to city ammenites, spotless, sauna in room, great breakfast. Excellent front desk!!

Leisure Family

10/10

Exceptional

26 Jan 2026

Claudia C

This hotel was perfect. Clean room, the staff was very attentive!

Leisure Partner

8/10

Excellent

25 Jan 2026

SUQI

The room and the facility is great. We love the location.

Leisure

10/10

Exceptional

21 Jan 2026

aylin

nice room

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Susan

Very centrally located hotel. Staff was very nice and the breakfast, while not included in my room price was worth it. The bed was very comfortable as were the -pillows which often complain about.

10/10

Exceptional

12 Jan 2026

Siegfried Robert

Very central to everything! Love the architecture of the building and surrounds. Would stay again!

Leisure Family

10/10

Exceptional

05 Jan 2026

Robert

Fab Sauna

Partner

10/10

Exceptional

02 Jan 2026

Leigh

Staff at main desk were exceptional. Friendly helpful and made everything feel easy.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Joan

I have mixed feelings about this hotel. I made a wrong booking in terms of the dates and immediately reached out to Expedia to correct it. One of the 2 rooms I booked should be 1 night less and the other room should be 1 night more. Both Expedia and myself were not able to get any response from the hotel despite our constant effort and it was only half resolved (on 1 of the room bookings and not both), after I escalated this matter to their senior management. It had been quite a nightmare trying to coordinate this with the hotel and Expedia and the hotel just went radio silent when I tried to follow up. So be warned this hotel does not reply to any messages via Expedia nor their hotel support email address, which is appalling for such a reputable chain.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Achim

I had a very pleasent stay at your hotel.

One tiny thing I missed, was a waterkettle and some teabags on the room. Otherwise excellent.
Thank you very much!

Business

10/10

Exceptional

31 Dec 2025

Daniel

Room was comfortable and quiet.

Partner

10/10

Exceptional

31 Dec 2025

mary j.

Very nice hotel in the best location with delicious breakfast. Would definitely go back if ever in Helsinki again.

10/10

Exceptional

27 Dec 2025

Howard

Lovely big room

10/10

Exceptional

22 Dec 2025

Jamie

Yes

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Chise

I needed self check in and it was not pleasant and confusing process. Room was great and breakfast was fantastic.

Leisure

10/10

Exceptional

20 Dec 2025

Hai Ning Crystal

Everything just sooo good

8/10

Excellent

17 Dec 2025

Jaana

Why are there no coffee/tea making facilities in the room? Everywhere else those are standard.

Leisure Self

10/10

Exceptional

16 Dec 2025

Stanley

Decor was classy and room was well laid out and spacious. Staff was friendly and helpful and showed initiative when providing information. Location was right next to Helsinki train station which was convenient but would have been better if there was a direct indoor link.

Leisure Partner

8/10

Excellent

13 Dec 2025

Chloe

Very close to the train station, great breakfast options with freshly baked cinammon rolls that waiters come and serve you. Clean modernly designed rooms with good showers. And there is also to check in early for additional 70 euros.

The bath towels are quite thin and you can tell its been quite used as the threads are coming off. And no kettle in the room, you have to go to the Reception to get it.

Leisure

8/10

Excellent

11 Dec 2025

Graeme

Location was excellent, room was just right.

Leisure Family

10/10

Exceptional

09 Dec 2025

Barbara

The room was very nice, comfortable, and clean. Breakfast was excellent!

Leisure Partner

10/10

Exceptional

09 Dec 2025

Juan

Everything was fantastic, if I had to make a comment it would be the extra charge to check in before 3 PM. The latter becoming very common in Scandinavia apparently. I’ve paid extra in two hotels just to check in 1 hr before 3 PM. Hotels.com should consider giving this option in pricing or negotiate with hotels as in the end, it’s all about up charging. Shame on Scandic and Clarion Hotels.

Partner

10/10

Exceptional

08 Dec 2025

Kimberly

Room was very clean and comfortable, staff was friendly and helpful, the breakfast was AMAZING, and the hotel was in a PERFECT location. We traveled with our two small children and we could not have been happier with the experience.

6/10

Pleasant

07 Dec 2025

LAI MEI

The location is excellent. However, it took us a while to find the hotel since the building does not clearly show the “Scandic” name. The room was comfortable, though we noticed a few unfinished details - - some unpainted wall patches and a curtain that was difficult to pull.

10/10

Exceptional

07 Dec 2025

Stanley

Decor was attractive with good room amenities

Leisure Partner

6/10

Pleasant

07 Dec 2025

kylie

We did not get the room type we paid for. We paid for a King superiot room which showed a lounge that we could relax on at the end of the day. Our room did not have this. In fact it had only one chair in the room. This limited us to using the bed as a seat. There wasn't a table either. The safe in the room did not work. We asked for this to be fixed when we first arrived. The receptionist said housekeeping would look at it that evening. Never heard back - nor ant communication about this.We were in room 5016. The furtherest room from everything, literally. Wish we had nit paid for a superior room - not worth it.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Kimberly

The hotel is amazing. Very large. Perfect location…just steps from Grand Central Station. My only issue is that the ad said LAUNDRY FACILITIES and Laundry Service. They only offer laundry service and it is 5 euros to wash underwear. I booked this place for two different stints of our month long trip so we could do our laundry. I am very disappointed. We have to take a train to a laundry mat. I showed the listing to staff, so hopefully no one else makes the same mistake. :(

Partner

6/10

Pleasant

03 Dec 2025

Dinah

In the hotel room, basic needs like kettle and toiletries example toothbrush were not provided.

Leisure Family

6/10

Pleasant

02 Dec 2025

Liliana

The location is just right and the hotel is good.
The staff are not very fr

10/10

Exceptional

01 Dec 2025

Nicki

The room is very comfortable and very quiet. The covers provided plenty of warmth. We have moved our stay and highly recommend.

Partner

10/10

Exceptional

27 Nov 2025

Russell

Great Hotel

Leisure Friends

10/10

Exceptional

25 Nov 2025

Megan

I love staying at this hotel anytime I come to Helsinki. The service is amazing, and the location right outside the central train station is unbeatable. The rooms are beautiful and comfortable, and the breakfast buffet has great selection. Most any place I wanted to go was a short walk, tram, or train ride away. I will be definitely be back!

Self

10/10

Exceptional

25 Nov 2025

Jasmine

Excellent location. Delicious breakfast. Friendly and helpful staff. Beautiful design.

Self

10/10

Exceptional

22 Nov 2025

ChiWir

The hotel is at an excellent location. The art museum is directly opposite. All the main attractions are walkable, I stayed in the new wing. It was modern and clean. Staff was friendly and helpful.

The only down side is that the room doors all slam shuts. So you hear a loud bang every time someone enter or leave their room.

Leisure Self

10/10

Exceptional

22 Nov 2025

Emmi

Great room, yummy breakfast and friendly staff

Business Family

10/10

Exceptional

19 Nov 2025

Stuart

All the food was fresh and healthy. The room was nice and clean. I put up a DND sign and they respected it.

Leisure Self

4/10

Poor

13 Nov 2025

Michael

Requested a Queen, got a double that barely fit in closet sized room.

Carpet badly stained, room poorly cleaned.

No accessibility entrance at front entrance. No doorman, bell man.

Beautiful historic building, seemed understaffed.

Never again Scandic

Leisure Partner

10/10

Exceptional

11 Nov 2025

David

Lively hotel, modern decor, great breakfast. Checkin slow and confusing (not enough staff)

8/10

Excellent

11 Nov 2025

Daese

Slipper needed in the room

6/10

Pleasant

10 Nov 2025

Theodore

Room and Hotel was great, This was just 1 night stop in transit so I got a basic room. Turned down the upgrades and somehow ended up in a room just about as far from reception as you could get a good 5 minute walk.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Kelly K Y

The room is clean, stylish and cozy. Staff are very nice! Such a good hotel

10/10

Exceptional

07 Nov 2025

Beth

Nice shower - expensive water in room, cheaper to buy at reception

Business

10/10

Exceptional

06 Nov 2025

Henriette

Everything was great. Location facilities restaurants were all great. My only thought was for our room there was plenty of room to add some coat hooks which it lacked. That was need especially if they were wet you cannot hand in the wardrobe.

Leisure Friends

10/10

Exceptional

04 Nov 2025

Kaoru

great hotel and amazing breakfast

Business Family

10/10

Exceptional

01 Nov 2025

Daniel

Great property in a convenient location, I would stay here again

Business_and_leisure Self

10/10

Exceptional

27 Oct 2025

Hollie

Excellent hotel, room was lovely (very comfy beds), super convenient in terms of transport and in walking distance to all the main attractions. The online check in is also very handy

Leisure Partner

10/10

Exceptional

27 Oct 2025

Wildson

Nice and beautiful. The staff was kind and the breakfast amazing. Rooms were comfortable. I recommend it.

Leisure Self

10/10

Exceptional

26 Oct 2025

Bettina

Super chatty and friendly receptionist who actually show an interest in you when you arrive and how your stay was when you leave. They genuinely seem to enjoy their job. It’s in a super location and I have stayed here before, paying extra to return for my latest trip. The rooms are nice and stylish with comfortable beds, little fridge and a new looking bathroom. The building itself is historic and everything just looks great. Breakfast, as ever, is amazing and I can’t wait to return again. Thank you for another wonderful stay

Business_and_leisure Self

10/10

Exceptional

26 Oct 2025

Mark James

Excellent hotel. Great breakfast buffet withany Finnish breakfast items. Was able to turn off all the room lights from the bed!

Leisure Family

10/10

Exceptional

25 Oct 2025

Daniel

Nice convenient hotel in heart of Helsinki, very convenient if you’re headed out by train to other parts of Finland.

Business Self

10/10

Exceptional

23 Oct 2025

Kaleb

Great hotel

Leisure Self

10/10

Exceptional

23 Oct 2025

Magracia

Didn’t avail of the breakfast. Check in was easy.
Location was perfect. Very central

Partner

8/10

Excellent

23 Oct 2025

Gail

Breakfast was not free. It was a buffet and the eggs and bacon were cold.

Leisure Family

8/10

Excellent

23 Oct 2025

Michelle

Just by the train station, light sleepers make sure to ask a room away from the train side as the announcement starts at 4am. It's very convenient coming from the airport and leaving to go take the buses, tram, train or even the ferry with is about 10mins away €24 taxi ride.

Their buffet breakfast is in so far, the best I've had traveling the Nordic countries. Located centrally, you could walk to scenice spots downtown.

Very spacious rooms just lacking FACE CLOTHS. Definitely a good stay.

Leisure Family

10/10

Exceptional

22 Oct 2025

Melanie

Lovely art deco building adjoining the main rail station. Easy access to main Helsinki sights. The best hotel breakfast EVER!

Business Self

10/10

Exceptional

21 Oct 2025

Xinni Calyn

Breakfast was amazing, Room was nice and spacious.

Leisure Self

10/10

Exceptional

18 Oct 2025

Aren

Overall a good experience.

Business Partner

8/10

Excellent

18 Oct 2025

Maribeth

Its the location near the train station shopping and more dining options but room has no coffee maker or nespresso machine or even kettle for hot water snd breakfast is at 630 to 930am only

Leisure Partner

10/10

Exceptional

15 Oct 2025

John

The location was perfect and the property is so beautiful. The best hotel we have stayed in in Scandinavia.

Leisure Partner

8/10

Excellent

13 Oct 2025

Toshihide

Clean

8/10

Excellent

10 Oct 2025

Robert

Central location, nice big room. Appreciated heated floor in bathroom

Leisure

10/10

Exceptional

06 Oct 2025

Nicola

Stunning hotel for a good price. Super handy location right next to the train station and walking distance to many of the main sights in Helsinki. Sound proofing was amazing as we didn’t hear any trains the whole stay!

10/10

Exceptional

04 Oct 2025

Robert

Great location and exactly what we hoped for in terms of convenience, transportation, etc.

Leisure Family

10/10

Exceptional

02 Oct 2025

Victoria

Great stay

Very comfy, fascinating building, central

Business

10/10

Exceptional

02 Oct 2025

Erik

Nice hotel. Super comfy room.

8/10

Excellent

02 Oct 2025

Stibenzon

Al momento del check-in fue enredado.

Un poco de enredo al momento de hacer el check-in, además me iban a cobrar más por el ingreso de mi esposa.

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Maria Guisela

Very clean rooms. Beautiful hotel!

Leisure Family

10/10

Exceptional

01 Oct 2025

Marybeth

Right next to the train station. Very convenient to get to from the airport. Close to shops. Good breakfast.

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

Mark

This place is swanky by my standards. Extremely nice. Made me think of the Overlook before Mr. Torrence lost his mind. Right next to the train station, across the street from a grocery store and a 'Target' (that has nothing to do with an American Target but Americans will understand the reference). Walkability to lots of sites, such the Helsinki Central Library Oodi. Americans should visit this library to know what library should be. Also, if you like beer, go to Bierhaus Munchen. Finally, luckily, as I was leaving, a male hotel staffer was leaving. I debated taxi or train even though train is less expensive. I was tired and just wanted to go the airport. He was going the same way and basically escorted me to what I needed to do. It was simple, but not overly obvious. He didn't have to do that, but he saved me time, money and stress. His kindness and helpfulness went a long way. Big fan of that young gentlemen.

Leisure Self

10/10

Exceptional

29 Sep 2025

Armando

Scandic properties are always the best
This was my fourth stay at a scandic hotel and I always leave extremely happy
Keep up the excellent job you are doing

Leisure Partner

10/10

Exceptional

29 Sep 2025

DenizCan

Brilliant

10/10

Exceptional

29 Sep 2025

Guillermo

Great place to stay close to everything in town

Leisure

10/10

Exceptional

29 Sep 2025

Simon

Right in the centre of the city. Restaurants nearby. Marina a 15 min walk. Railway, bus and trams right outside but didnt hear anything as all appear electric.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Mary-Beth

Great hotel.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2025

Terrance

Sauna facilities were nice

Leisure Partner

10/10

Exceptional

24 Sep 2025

Mary-Beth

The Best Place to stay in Helsinki.

The Scandic Grand Hotel is a conveniently located in the center of town. Shopping and historic sites are all in walking distance. The train station is right next door and there wonderful restaurants all around. Check in and check out are made very easy and the staff is very helpful.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2025

Nathan

We keep coming back to this hotel. So close to the train station and a beautifully designed and decorated hotel.

Leisure Partner

8/10

Excellent

22 Sep 2025

Alfredo

Good place to explore Helsinki. Super clean, super comfortable. Close to many local restaurants and beautiful town square and streets

Business_and_leisure

10/10

Exceptional

22 Sep 2025

Andrew

Beautiful

6/10

Pleasant

21 Sep 2025

Barbara

We were very disappointed in the standard room that did not even come with a teapot to make our own coffee or tea, which is standard in almost every hotel room. I’ve been in no matter what the price. There was no Doorman at the front door to help us carry our suitcases up about 15 steps. The room did not have any special nice cities that less surprised rooms have sometimes a candy on the pillow or free bottle of water. The room was almost $300 and was very sparse. We love the location of this hotel, but we felt it was overpriced and not very nice to its customers. It did not make us feel special at all as we have experienced in many other hotels that were cheaper.

Leisure Family

10/10

Exceptional

18 Sep 2025

Dawn

Amazing hotel

Amazing hotel and central location.

Partner

10/10

Exceptional

15 Sep 2025

Alfredo

Very nice ambiance and staff very nice and kind

Business_and_leisure Family

10/10

Exceptional

14 Sep 2025

Joann

excellent location clean and friendly and helpful staff

10/10

Exceptional

13 Sep 2025

Richard

Lovely hotel! Right next to the train station so the train from the airport to the hotel and check-in took about 45 minutes total! Great breakfast buffet!

Leisure Partner