Name: Aquamarina Beach
Address: Boulevard Kukulcan Km 4.5, 6, Benito Juarez, 77500, MX

2/10

Poor

17 Jul 2026

Manuel

The hotel is pretty dated. Room really small, little beach, and every morning they scrap the bottom of the beach to prevent sea grass is bad because it distorts the environment.
I would not recommend that hotel. I only stayed for 1 night in my flight back and it ended the high note I had with my spectacular 5 days in Punta Cocos in Isla Holbox.

Family_with_children

2/10

Poor

08 Jul 2026

Cathiana

The ocean is too dirty to enjoy, and only the vegetables in their meals are fresh. As a tropical country, they ought to serve fresh juice rather than powdered juice. The sheets, towels, and tablecloths have a musty odor. The room has just one outlet located 20 feet from the bed, making it difficult to charge multiple devices.

Family_with_children

10/10

Exceptional

28 Jun 2026

Roberto

Property is clean, great access to the amenities, beach is pretty and no seaweed, no fridge in the room, reasonable price for the hotel room

Partner

10/10

Exceptional

26 Jun 2026

carla

Excelente servicio

Partner

6/10

Pleasant

21 Jun 2026

CORNELIUS

The beach access wasn't very good

Family_with_children

6/10

Pleasant

17 Jun 2026

Nadia

The staff were very nice and had fun with the activities. The only issue was at the end they asked to pay 23$ USD to clean sheets due to abit of hair dye stains and that has never happened at any all inclusive stay and as well some alcohol we had to pay even though theres no higher upgrade from our all inclusive bracelet. Otherwise, the beach was always maintained clean from the seaweeds and its a nice cozy stay.

Partner

6/10

Pleasant

06 Jun 2026

Blanca

Location is great, place needs an update on grounds

Self

8/10

Excellent

03 Jun 2026

Serafin

Muy bonito y acogedor,cumplio nuestras expectativas por el precio.

Family

10/10

Exceptional

03 Jun 2026

Daniel

The 6 nights we stayed there, we were completely satisfied.

6/10

Pleasant

25 May 2026

Lucy

Los cuartos necesitan mantenimiento, la puerta del baño sonaba feo cada vez que se abría.
Este hotel está bien solo para llegar a dormir porque no tiene ningún entretenimiento, la alberca la cierran muy temprano.
Otra cosa que les falta es un rótulo en las regaderas de precaución porque hay unos desagües que no tienen protección y por la noche está muy oscuro, yo le lastime mi pie al ir caminando porque se me fue mi pie en ese agujero pienso que debería de ponerle tejías o un rótulo de precaución

Friends

10/10

Exceptional

09 May 2026

Katlin

Clean room,nice staff

Family_with_children

2/10

Poor

01 May 2026

Sapna

Do not book here . Everything is horrible !
The beds are bad pillow is like a rock bathroom you can barely stand it’s so small rooms are outdated no plug points smells , ac unit was smelling like gas coming out . DO NOT STAY HERE ! unless you have no where to go

Family

6/10

Pleasant

27 Apr 2026

Yoneidy

There was little variety of food at lunch and dinner… but breakfast was okay.

Partner

10/10

Exceptional

27 Apr 2026

Jose Humberto

Es la segunda vez que voy y todo me párese muy bien, soy de costa rica, y me gustaría que me mandarán promociones y voy más seguido, gracias

Family

8/10

Excellent

19 Apr 2026

Iliya

Overall I as a good experience

Family_with_children

6/10

Pleasant

17 Apr 2026

Jillian Catherine

Clean room Terrible shower pressure very good on site market. Nice pools. good location. Nice surrounding restaurants.

Family_with_children

4/10

Poor

17 Apr 2026

SWADHIN

ROOM SHOWERS NOT GREAT

Partner

10/10

Exceptional

16 Apr 2026

Ilana

Nice place

8/10

Excellent

15 Apr 2026

Jesus Ulises

Buena locación y buen servicio.

Self

10/10

Exceptional

06 Apr 2026

Emilio

Thanks

8/10

Excellent

03 Apr 2026

Andrey

Fine, but food should be better

4/10

Poor

31 Mar 2026

Katchia

I recently stayed at Aquamarine Resort after booking through Expedia, and unfortunately the experience did not match what was advertised in the listing.
While the room itself was generally acceptable, the bathroom was extremely small and not very functional. Additionally, the in-room refrigerator was unplugged and unusable upon arrival, which reflects a lack of proper room preparation and added unnecessary inconvenience.
More concerning, however, was the clear gap between the advertised amenities and the actual experience. The listing promoted activities and themed entertainment, but in reality, activities were either poorly organized or entirely nonexistent. There were no meaningful “theme nights” as described, which made the resort feel misleading.
The food quality was also significantly below expectations. It was comparable to basic cafeteria food, with very limited variety, making meals repetitive and disappointing throughout the stay.
The resort also seemed to cater primarily to local visitors, and communication was sometimes challenging due to limited English among staff. While the staff were polite and well-intentioned, this did make it more difficult to address concerns during the stay.
Overall, this experience did not reflect the value or standard presented on Expedia, and I feel I was overcharged for what was provided. Given the discrepancies and lack of advertised amenities, I believe a partial refund would be a fair and reasonable resolution.
I hope this feedback

Partner

8/10

Excellent

29 Mar 2026

Maria

The hotel staff were amazing. Great cleaners easy check in & check out

4/10

Poor

28 Mar 2026

Kate

We stayed recently, a family of 9 across 3 rooms.

The hotel itself is “nice enough” at a surface level — the location is convenient, and the general facilities are decent. However, it is significantly overpriced for what you actually get. The rooms and overall standard don’t align with the cost, especially compared to other options in Cancún.

The biggest issue for us was the presence of mould in our room. This wasn’t minor — it was noticeable and concerning. We were travelling with our son, who has a significant respiratory condition, so air quality is extremely important for his health. This really put a damper on our stay and made it difficult to relax or feel comfortable in the rooms.

Because of this, we wouldn’t choose to stay here again, particularly given the price point. With some improvements — especially addressing maintenance and room conditions — it could be a much better experience, but in its current state, it’s hard to justify the cost.

Family_with_children

10/10

Exceptional

27 Mar 2026

amador

Excellent please nice location.

Family

10/10

Exceptional

26 Mar 2026

Carlos

What a great deal! I expected to not have that great of a place due to the price but no, this place was great. Fun pool for the kids, great pool for the adults, nice private beach area, and free breakfast! Very happy. Location was nice and safe! I will be coming back

4/10

Poor

24 Mar 2026

Manuel

The property feels old from many different POV

8/10

Excellent

23 Mar 2026

Michelle Cherille

We enjoyed our stay but would have liked to have coffee in our room. Good location. Great place to stay for families.

Partner

6/10

Pleasant

23 Mar 2026

Lisa

Was disappointed in the quality of the room. The pics online didn't provide an accurate view of what I thought I would get. We didn't get fresh towels and there was only one washcloth, that never got replaced. There were two of us in the room. Also, I had reserved a king bed but got two full sized beds. The food was not great - lacked flavor.

Partner

2/10

Poor

19 Mar 2026

Canella

Don’t stay here food di

4/10

Poor

15 Mar 2026

dora

No vale lo que cobran

Family

8/10

Excellent

14 Mar 2026

Sarah-maude

Crystal clean -> room, pool, hotel in general, excellent service and overall great value/price.

Partner

10/10

Exceptional

14 Mar 2026

Gilberto

We stayed for 2 nights. You get access to the beach, jetski rental, kayak rental. Ferry to isla mujeres is within walking distance. The hotel is nice. The food was ok and you dont get name brand drinks in the all inclusive package. But overall we had a good time and the price is reasonable for what you get.

Partner

10/10

Exceptional

13 Mar 2026

YULHAN

Nice pool and services

10/10

Exceptional

13 Mar 2026

AMANDA RENEE

I went on a solo trip to Cancun and stayed at Aquamarina. I honestly wasn’t expecting much from the hotel since I planned to be out most of the time doing excursions.
I booked a package with the all-inclusive breakfast. The breakfast was about a 5/10 — not a lot of variety and mostly the same options each day. The hotel itself feels a bit outdated, but the front desk staff were nice.
Overall, it was okay for a short stay. The beach is small and I didn’t end up swimming since I spent most of my time out exploring. The location is convenient though — close to tacos, Starbucks, OXXO, and a BBVA bank.

Self

10/10

Exceptional

07 Mar 2026

Gagandeep

Great stay at the Aquamarina hotel

Family_with_children

10/10

Exceptional

07 Mar 2026

Tylor

The staff are like family and they make you feel that way as well some of them have been here for 25 years many of them over 10 years! Its very well managed and operated and feels very safe! Lots of nice families playing in the pools and water park! Its is great value as well!

Self

2/10

Poor

28 Feb 2026

Habib

The first night we checked in, we were given a tiny room with two beds with balcony instead of a King Bed.

Shower and toilet were in one tiny, depressed room.

All night doors and balcony sliding door was making noices. Couldn't sleep at all.

First thing in the next morning i went changed the room and paid extra to stay comfortably. I m now considering not to use expedia.

6/10

Pleasant

26 Feb 2026

Jessica

The rooms were just okay. The beds were really low and not comfortable at all. Staff were very nice but overworked and single threaded. We went to dinner and only 2-3 hosts were available for all of the tables. This hotel is good for the very last minute booking.

Family_with_children

8/10

Excellent

21 Feb 2026

Patrick

The staff was very nice

Family_with_children

4/10

Poor

21 Feb 2026

MICHAEL

The whole staff is unbelievably rude; and the food was bad everyday. Bottom of the shelf liquor. Nice clean rooms with hot water and cable tv. Nice beach location, but hotel staff too lazy to maintain the weeds.

Family_with_children

10/10

Exceptional

16 Feb 2026

Angela

Beautiful

8/10

Excellent

14 Feb 2026

Emilie

Room was great, staff was very helpful and friendly and so close to our activities

Leisure Family

8/10

Excellent

12 Feb 2026

Heather

Resort was very clean, beach and pool nice
Staff very helpful and friendly
Would stay again

8/10

Excellent

11 Feb 2026

Leonidas

Clean room and staff was the best. The rooms are a little bit outdated. Also the breakfast can be better

8/10

Excellent

10 Feb 2026

Ronghui

Aquamarina Beach Hotel has a very good location, close to the beach and convenient for getting around. The hotel offers great value for the price, and the staff are very friendly and helpful. Housekeeping was done on time and the room was kept clean.
However, there were a couple of downsides: the hot water was limited, and the blankets provided at night were not warm enough, so it felt a bit cold.
Overall, it’s a good choice for a budget-friendly stay with an excellent location.

10/10

Exceptional

09 Feb 2026

Galina

The staff is amazing!!!
Tadeo, the hotel hospitality and entertainment director, is the most positive

8/10

Excellent

09 Feb 2026

Tracy

Room was clean. Staff helpful. Family friendly. Lots of activities. Good value.

Leisure Family

10/10

Exceptional

09 Feb 2026

Khavin

Great accomendation

Leisure

2/10

Poor

04 Feb 2026

Erika

Not the friendliest. My daughter was very sick vomiting and I had to ask for extra towels and sheets 3 times before they would bring it to us. Made us feel like we were a burden. Terrible, do not book with this hotel.

Leisure Family

2/10

Poor

29 Jan 2026

Kyle

super outdated, bad service. must return remote control for tv to the front desk and all keys and towels keys. I cut my bracelet off before checkout and for some reason they told me that I had to go retrieve it from the trash!! I have never had to return a bracelet in my life and it was embarrassing.Also the main bar and gift shop were closed! stay away!

Leisure Partner

4/10

Poor

29 Jan 2026

Tina

The food was okay. The rooms were okay. Shower head was horrible and we heard moving furniture ALL DAY LONG EVERY DAY screaming child in hallway. It’s not all inclusive like they say.

8/10

Excellent

27 Jan 2026

John

Everything was pretty good. Nice service & staff. However, Silly to try and charge us in the restaurant for a small glass of milk for our babies bottle … a classy and kind gesture would be to gladly give us some milk. Seriously???

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Alejandro

The staff is super attentive great place for quiet vacations yet fun activities for everyone

Leisure Self

10/10

Exceptional

16 Jan 2026

Lisa

Spotless room, great staff, right on the beach, and a short stroll from the ferry to Isla mujeres. Pools and hot tub were excellent, food was very good!

Leisure Self

8/10

Excellent

11 Jan 2026

Robert

⸻

⭐️⭐️⭐️⭐️ 4 out of 5

This is a budget all-inclusive resort and is worth every penny.

The rooms are extremely clean, although the bathrooms are a bit small. One of the best features is that every room appears to have an ocean view, which is a huge plus for a resort in this price range.

The food is good, not great, but acceptable for a budget all-inclusive.

What truly stands out is the staff. Everyone — from the front desk and bellhops to housekeeping, waitstaff, bartenders, and security — was outstanding and very welcoming.

I traveled solo and stayed for six nights. I had stayed here over 30 years ago and returned for nostalgia. I honestly enjoyed it even more this time and would definitely stay again.

Leisure Self

6/10

Pleasant

08 Jan 2026

Raymond Thomas

More variety of food is needed,

Leisure Family

10/10

Exceptional

06 Jan 2026

marvin antonio perez

Yes

6/10

Pleasant

06 Jan 2026

Nalini

There was a charge for everything even a lost keycard

Leisure Family

6/10

Pleasant

03 Jan 2026

Michael

You have to pay for everything inside property including fridge, gas stove. They do not provide a microwave.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Maria

The room was decent and the staff pleasant , however this is not a resort, it is a hotel! The food is cafeteria food, tasteless, terrible and it looks like old food! The beach is dirty, full of allgies , and trash, you can not swim in it. I booked my stay for a week with the intent to stay indoors in the supposedly resort as Expedia has listed! I couldn’t !!!! I will be dealing with Expedia for false advertising !

10/10

Exceptional

03 Jan 2026

Isaac Magdiel

Everything was great!!! Had a good vacation no problem at all

10/10

Exceptional

29 Dec 2025

Lacey

We booked this last minute, and it was a really nice place to stay with two young children. It is right by the beach. It also has two pools, and a zero entry water park. There was a buffet or order off the menu option for all meals. A few things would make it better: the pools were pretty cold. Our kids love the water, but they had a hard time

10/10

Exceptional

26 Dec 2025

Robert

Wonderful property and the staff is amazing!

Leisure Family

10/10

Exceptional

20 Dec 2025

Lucas

Staff

8/10

Excellent

07 Dec 2025

Newton

good rooms, excellent location in the heart of the hotel zone, very good value. The food not a lot of choices in buffet, but good. The facilities are very good. Service excellent.

8/10

Excellent

02 Dec 2025

Rosa

My room was very clean and staff was amazing. The noice was awful the next door people were very rude, loud and slamming doors at 2 am or yelling through the hallways. I had an issue with an employee at the food place. He was so annoyed when I requested a plain cheeseburger for my son who has lots of food texture issues. Thankfully, another employee interfered and he switched things around. The ladies and gentleman at the front desk were awesome as well as all the people in the main restaurant.
One thing I was not expecting was to be charged to

8/10

Excellent

01 Dec 2025

Miguel

Was good all clean, room nice a good view, i enjoyed

Partner

10/10

Exceptional

29 Nov 2025

Dina

Thanks for your service and your hard work in helping me to have a good time there in Mexico.

Leisure Self

2/10

Poor

19 Nov 2025

Luis F

La atencion al cliente es nefasta, falta de interes de que tuvieramos una buena imprecion, la habitacion nada que ver de lo que ponen en sus publicaciones, y sobretodo propaganda engañosa nada de lo que publican es verdad deberian detener mas cuidado para contratar su personal no sirve para nada sus servicios.

Leisure Self

8/10

Excellent

15 Nov 2025

Maria Asuncion

The room it's ok, the house keeping service it wass good, the only concerns its reject linen and provide amenities like conditioner body wash, and more wash cloths

Leisure Partner

2/10

Poor

14 Nov 2025

Angela

Over all not worth the stay. Less then 1 star.

Leisure Partner

6/10

Pleasant

14 Nov 2025

John

The building is old but relatively clean. I knew that before I booked. The staff was nice. The

8/10

Excellent

14 Nov 2025

Baher

Clean room and staff were good but I had to pay for room with refrigerator. In my scheduled plan with Expedia ii was all inclusive!

Leisure Family

6/10

Pleasant

13 Nov 2025

Mark

Staff was very friendly and tried really hard to speak English. Place is old food was horrible and not much to do.

Leisure Family_with_children

6/10

Pleasant

11 Nov 2025

Laura

Some of the staff were very friendly, others were standoffish, not sure if that was due to language. The hair dryers didn't work. The safes were broken, we got a letter saying that they weren't responsible for our valuables if they're out of the safe. But in the end nothing got stolen, the housekeeping staff were very nice. Hotel was quite run down. Food was ok. Air conditioning worked well, bed was comfortable. Really good price. They charged us $21 per day to use the fridge, plus some other fees that were smaller. Not perfect but good for what we needed.

Leisure Family

10/10

Exceptional

09 Nov 2025

Edwin

Pleople very nice and polite

Leisure Partner

10/10

Exceptional

09 Nov 2025

Nelida

Excelente

6/10

Pleasant

03 Nov 2025

Edgar

The staff was good, I just did not appreciate the extra fee at the check in and making you sign that you agree of to pay that fee otherwise you must go to another hotel. also they give you a tv remote control and check in and must return at check out, in all of my travels I have never seen this, not even in two star hotels. and the wait at the check out so they can check the room before they can gave me a receipt, I do not know is this common in al the hotels, but definitely I will not book that hotel again

Business Self

2/10

Poor

01 Nov 2025

Len

Won’t be returning

8/10

Excellent

01 Nov 2025

Patrick

Clean room.
Courteous and helpful staff.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Manuel

Close options to food and beer!

Business_and_leisure Self

10/10

Exceptional

05 Sep 2025

Bogdan A

Very nice hotel I’m second time there.

Leisure Partner

10/10

Exceptional

28 Jul 2025

MAVIS CLAUDIA

Muy buen lugar

Leisure Self

10/10

Exceptional

24 Jul 2025

Ivone

Great place to stay

8/10

Excellent

15 Jul 2025

RUBEN

Hotel muy pequeño y albercas

Friends_and_family Family

4/10

Poor

11 Jul 2025

ELODIA

na

8/10

Excellent

07 Jul 2025

Abhishek

They did an effort to decorate the room for a special occasion.

Leisure Partner

10/10

Exceptional

05 Jul 2025

Dayana

Good option if you want to save money.

8/10

Excellent

28 Jun 2025

Farzana

The staff were super helpful especially Daniel . The room is dated with some better decoration would be amazing . Difficult to charge phone and laptop as power points are limited. Nice overall stay 🙏

Leisure Family

8/10

Excellent

28 Jun 2025

Tatiana

It’s a 3 star can’t expect everything to be awesome but the service was amazing and for that they get a 5 and the entertainment by the pool was fun.

Leisure Family_with_children

8/10

Excellent

24 Jun 2025

Wilguens

Everything

2/10

Poor

23 Jun 2025

Maritza

This resort was a huge disappointment. The room smelled like mold the moment we walked in. The bedding and towels were old, worn out, and didn’t feel clean. It was honestly uncomfortable staying there. On top of that, the front desk staff Daniel was rude, unwelcoming, and clearly didn’t care about guest satisfaction. Basic hospitality was completely missing. I would never stay here again and definitely do not recommend it.

6/10

Pleasant

03 Jun 2025

Eddie

A very discounted hotel that matches the price point... nothing fancy, but generally ok if youre just in need of a bed and a shower. Make sure you save yourtowel and key cars, as they charge you $20 US if you lose a towel card.

Leisure Self

10/10

Exceptional

30 May 2025

Abby

I liked the location because there is the harbor, parks, and restaurants within walking distance.

The staff was so friendly and the activities on site were very entertaining.

Leisure Partner

10/10

Exceptional

26 May 2025

CESAR

I

Leisure Family

2/10

Poor

15 May 2025

Sharon

Got there at 9:40am i was on line and they called over the lady behind me and asked how can we help you totally ignoring me and my family. They stated we can not give you a room until 3pm when they acknowledged me. We had to sit in waiting area until 11 were permitted to go into the buffet section where the food was not good at all and it was the repeat items daily. At the pool section there was another buffet and one day i went in with my daughters in our bathing suits as we would get in pool after and they told us to get out and go put clothes on i was truly upset with the experience i also brought insulin with me as i am diabetic and noticed fridge in room was off i asked and they wanted to charge a couple hundred pesos to use it which i did not pay. A lot of money spent and felt horrible the whole time.

Leisure Family

8/10

Excellent

06 May 2025

Marva

Breakfast not that great. Close to the beach with water activities. Various pools with activities and fun. Easy for Uber’s to get to, in a central location.

Leisure Family_with_children

2/10

Poor

06 Apr 2025

Usman

This is a terrible overpriced hotel that I don’t recommend anyone to stay in. Very Filthy hotel. Rude staff. No one understands English very well. Filthy washroom with old rusted shower. It’s open from all sides when it comes to the hotel exterior construction, lizards can come in the room easily. I checked out two days early and will be coordinating with Expedia for a partial refund although I know even Expedia won’t be assisting. The hotel stated to contact agency (Expedia) for a refund. This hotel is not even close to the pictures it’s advertised as. Some rude staff at the pool side also

8/10

Excellent

31 Mar 2025

Diane

Enjoyed a couple of days. Mostly Mexican families with fun pools and large splash pad. Quiet at night. Sweet small beach with palms. Food was okay. Service outstanding.

Leisure