Name: Ocean View Cancun Arenas
Address: Boulevard Kukulcan Km. 2.5, Cancun, 77500, MX

10/10

Exceptional

17 Jun 2026

Igor

It's a great place to stay in Cancun!
Muchas gracias!

Self

6/10

Pleasant

25 Feb 2026

adly Abdelnor

Not clean

Partner

2/10

Poor

09 Nov 2025

GUIDECUADOR

Si pudiera no poner estrellas lo haría , este hotel no merece ni 1 estrella , muy mal cuidado , no hay internet , no hay contacto con el hotel y la comida pésima NO vayas a este hotel

Business Self

6/10

Pleasant

21 Feb 2025

donna

Is definitely a 2 . Nothing to get excited over. It is like you think it could be for 2.5 hotel. All inclusive means cheap food, cheap food.

Leisure Partner

6/10

Pleasant

22 Jan 2025

Maria

Clean rooms. They did not turn property lights on at night indoors and outdoors.

4/10

Poor

18 Jan 2025

Clark

I had high hopes for my stay at this \"exclusive\" hotel in Cancun, but unfortunately, it was a disappointing experience. The bath towels in our room were stained and dingy, almost grey in color, which was quite off-putting. The breakfast was another letdown—they served Tang, not even real orange juice, which seemed very cheap for a supposed upscale hotel.

I had informed the hotel in advance that my husband would be arriving a day later than me, yet they refused him entry into the room when he arrived, causing unnecessary hassle. The rooms were clean, but that doesn't make up for the overall lack of attention to detail.

In the evening, there was a show by the pool, but the area was poorly lit and looked downright eerie. It wasn’t inviting at all and felt unsafe walking around. Overall, I expected much better from a hotel in this price range and location. It was far from the relaxing experience we were hoping for. Would not recommend.

Leisure

8/10

Excellent

27 Jun 2024

sobeyda

Me hubiera encantado que mi cuarto estuviera un refrigerador pequeño.

Leisure Friends

10/10

Exceptional

02 Feb 2024

Brenda

Es un hotel súper limpio, cómodo, con comida muy rica y el servicio de primera. Con vista al mar y al muelle está precioso es mi segunda estadía en este hotel y creo que no será la última.

Leisure Family

2/10

Poor

27 Nov 2023

Michael

For English speaking people, this is not your place. I wouldn’t go back, that is why we left after one night and stayed elsewhere

Leisure

2/10

Poor

03 Sep 2023

Sachin

This place is a dump. End of story.

2/10

Poor

27 Aug 2023

Glenroy

The hotel staff made the check in and entire stay experience as if they were doing me a favor by allowing me to stay there without realizing I am the customer and choose to stay there and paid to stay there. Their hotel rules for such a mediocre property and limited everything around it is not fitting or up to standard. I will say though, I was given a free upgrade which I appreciated because the initial room was less than desirable. On my second night, the room was leaking water coming from the roof and no one spoke English to of assistance, no manager was also available. The hotel balcony door did not have proper lock, however they made you sign a waiver at the counter to release them from liability in case your room was broken into

Business_and_leisure

2/10

Poor

03 Aug 2023

Daniel

Nothing. It was the worst place I stayed at. I booked another resort the next day!!!!

Leisure Partner

8/10

Excellent

25 Jul 2023

Manprit

In a good area.

10/10

Exceptional

13 Jul 2023

Ashley Breanne

It was wonderful! The staff were very helpful and kind, the room was very clean and the pool was beautiful. The food was also great with lots of options!

Leisure Friends

4/10

Poor

01 Mar 2023

genaro ochoa

I wasn’t happy with everything

Leisure Family

4/10

Poor

06 Dec 2022

Steven

The basic property was okay. Room was clean- had a/c and a tv. However, no microwave,coffee maker , ice machines and a tiny elevator. Shower was a dribble of water and not very hot. Noisy pool area and hard to find lounge chairs.

Leisure Self

8/10

Excellent

13 Sep 2022

cesar alonso

It's in good area. easy for transportation. Not a very good hotel but it's aceptable .

Leisure Family

2/10

Poor

20 Jul 2022

Maria de Lourdes

Better communication between hotel and Expedia.

Leisure Family

4/10

Poor

12 Nov 2021

Sandra

The staff was very arrogant, the food small portions, no variety…. Beside I paid extra for a ocean view room and I got a room that I can’t even see the ocean.💔😔 I believe if people want to have a very nice vacation pay a little bit more dollars and get into better hotel, with more professional service…

Leisure

4/10

Poor

10 Sep 2021

Serra

The property was very disappointing. It was outdated. The beach was terrible. The meals were very bad. The only good thing was the staff. The staff was really nice and helpful.

Leisure Partner

8/10

Excellent

07 Aug 2021

Verified traveler

It has beautiful beach and pools. Needs more staff to keep the Playa 1 area clean

Leisure

8/10

Excellent

17 Jun 2021

Verified traveler

Few points, the wifi was terrifible, mostly native (local) or originated clients, only few people would speaks or understand fluently english, but other then that everything was fine. No Premium alcohols.

Business Self

4/10

Poor

27 Jan 2020

Verified traveler

Need to improve room conditions and elevators, stares are not clearly marked second elevator broken.

Friends_and_family Friends

8/10

Excellent

22 Sep 2019

Verified traveler

After reading so many negative reviews, I was pleasantly surprised at the overall quality of my experience. I recommend this Holiday Inn.

Leisure Friends

8/10

Excellent

23 Jun 2019

Verified traveler

No towels, AC was not working and Hair blower but everything else was okay.

Friends_and_family Family

8/10

Excellent

01 Apr 2019

Maureen

This was a clean hotel, reasonable pricing and friendly staff. Great location to stay 😊

Leisure Partner

6/10

Pleasant

20 Mar 2019

Verified traveler

Good location. Friendly Staff. Beautiful beach and pool

Leisure Family_with_children

4/10

Poor

24 Feb 2019

Verified traveler

Very poor Wifi. Shower unclean. Curtains very dirty

Leisure Partner

6/10

Pleasant

22 Feb 2019

Liliana

positive feedback of my stay

They allow pets which is great but they charge me at the hotel for my pet, which I thought, was included in the room fee.
Furniture is old and the sofa was stained. The room was not really clean (floor).
They were nice but nothing for free.
The buffet was nothing impressive. Regular simple.
They should offer more local seafood, fruits, options.
I would stay again as it has the little private beach and accepts pets but I would like this facility to be more comfortable and better cleaned.

Family

2/10

Poor

05 Feb 2019

Verified traveler

Cleanliness of room , quantity of service

Use less hotel bathroom not cleaned no hot water staff is useless they talk rude will never stay in this hotel again
They should close down this hotel

Family

6/10

Pleasant

05 Jan 2019

Verified traveler

The beach was nice, service should’ve been much better as all holiday Inn hotels provide.

Leisure Family

4/10

Poor

27 Dec 2018

Verified traveler

Nightmare

It is incredible they called this place holiday inn, the service is very poor and they do not said that , we will be overcharge for almost anything

Family

4/10

Poor

29 Sep 2018

Bryan

Wifi was terrible, I had to book a really big room for 1 person only and no breakfast or food was included in a $160+ per night room.
Coffee tasted bad

**There was no hot water in the room.**, someone from maintenance tried to fix that and open the pipes to get hot water into my room to no avail.

Overall do not recommend go to the hotel next to it, its way better for 1/3 of the price.

8/10

Excellent

01 Mar 2018

Verified traveler

Worked well for us.

Not close to stores and restaurants. Bus system easy to use from Hotel. breakfast bar good. snack bar could improve staff very friendly and helpful. Shuttle van nice beach area small 2 nice pools

6/10

Pleasant

24 Feb 2018

Cruz

Pressured

Place was outdated

Partner

6/10

Pleasant

29 Jan 2018

Barbara O

New staff poorly trained

Partner

8/10

Excellent

16 Jan 2018

selene

Nice hotel bt the beach great location

We love their New Year dinner celebration,nice staff,great food,night show .we had a great time

8/10

Excellent

15 Jan 2018

Verified traveler

Nice and close to the beach, staff was friendly.

The staff was great and very warm - they tried to work with me as I don't understand Spanish very well.

Family

8/10

Excellent

21 Dec 2017

Andrew

Not exactly satisfied.

They didn't have shuttle service from the airport. Which I didn't like. But the service was good. I like their swimming pools, and The place it's beautiful, but the ocean water is greenish yellow, which I didn't like.

Family

4/10

Poor

26 Nov 2017

Ruby

WiFi is Terrible

Almost impossible to get WiFi in your room. Had to go down to the lobby and even there it was choppy & extremely slow. Hotel staff said there was nothing they could do about it and that I should go to Walmart and buy a data card for my laptop.
They claim to give you free WiFi but they might as well not have it at all. If you will need a reliable internet connection during your trip don't stay at this hotel.

8/10

Excellent

11 Aug 2017

Enrique H.

bad weather, but perfect vacations

friendly staff and good service

Family

6/10

Pleasant

08 Aug 2017

Olga

Nice

They don't put enough towels we were 4 they gave us only 1 towel diary

8/10

Excellent

20 May 2017

Verified traveler

The hotel has a beach, but it's not a nice one. Location is ok, not great.

10/10

Exceptional

16 Apr 2017

liem

Nice friendly very convenient the bus, beach, downtown and prices.
I like it and in the future I would be come back enjoy

6/10

Pleasant

13 Apr 2017

Verified traveler

ok for stopover stay but not for long stay

The bed is like sleeping on a rock, the food is not appetizing at all, won't stay there again

2/10

Poor

28 Mar 2017

Adam

Not sure its worth your money... Horrid Management

I was impressed with the housekeeping staff. Top notch, did a fantastic job, and worked very hard. They even went so far as to make adorable animals every day from the towels. It was fun.
THE MANAGEMENT: So, lack of any communication by management. Rude at every turn. I understand there is a language barrier, but even with the nicest man of the bunch, if they didn't explicitly understand your question, they would begin to raise their voice, and give you glaring looks. It was not very welcoming. I was under the impression I had breakfast included with my visit.... apparently not. I found this out as the staff chased me down, screaming, and rudely making me follow, acting like I was some sort of prisoner, to pay the charged $10 USD tab for eating some scrambled eggs. There was just glares, and a generally unwelcoming attitude. I will never ever recommend nor stay at this hotel again.

4/10

Poor

16 Jan 2017

Verified traveler

Outdated and rundown hotel in Cancun

The hotel is in need of a serious renovation. Mold in the bathroom, chipped paint, broken furniture, windows that leak air everywhere, noise coming from the bar next to the property...Karaoke night every night = people yelling at the tune of Mariachi music until midnight.
Don't let the \"next to the ocean\" location fool you, if you are looking for a resort like experience...look somewhere else, let me re-phrase it...look anywhere else but here. The beach front is 12 feet wide (I am being generous), covered on weeds, zero waves and dirty. The pool is small and dated, the bar next to the pool needs more variety. The lobby is terribly small with one (1) sad couch that has seen better days. The hotel bar has a very limited offer, but the bartender was very nice.
If for some reason you decide to book a night here, and like me ignore all the reviews thinking \"it can't be that bad\" please be prepared and bring your own towels. Our bathroom only had one towel, and every single day of our stay (wife and myself) I either had to call the front desk or go to the front desk to request and additional towel. At one time the lady at the reception actually asked why I needed an extra towel...really? 2 people sharing one towel? You also need to be an animal lover to book in this hotel. I counted 3 ant trails in my room.
It is inexpensive with cheap quality on services and facilities. If all you want is a place to spend the night a step up a hostal, then book here. I Learned the hard way!

2/10

Poor

28 Nov 2016

Freddie

This Hotel was not what it was advertised as.
No bath towels
Bad smell
Limited hot water

Partner

10/10

Exceptional

22 Nov 2016

Pip

We loved our room over the playa!

Beautiful beach right on the doorstep, views from the room. Away from the noise of the party zone

6/10

Pleasant

09 Nov 2016

Alberto

Not for businesses

Hotel is not for business.
Is definitely an economy option for family stay.

4/10

Poor

14 Sep 2016

Verified traveler

YOU GET WHAT YOU PAY FOR

basically - you get what you pay for - Nothing Special about this hotel at all!
Facility was old, small beach/swimming area, pool was outdated

8/10

Excellent

11 Apr 2016

Verified traveler

Surprising

The hotel was nice. The activities, dinner show, and buffet were nice also and more than we expected at times. The staff was nice, and only a few spoke English. When I called downstairs with a question, I had to wait each time for someone who spoke English to come to the phone, and one time they had no one that spoke English available. The staff bent over backwards to be accommodating however, with the exception of Herbierto, who works the front desk. He didn't speak any English and appeared unhappy or frustrated each time we saw him. My husband thought maybe Herbierto was just hot, because the lobby area does not have heat and it was very hot each time we ventured to the lobby. Leonardo, Fabiana in the dining area, Carlos in the dining area, and the two ladies who do massages, again, bent over backward to make certain that we were enjoying ourselves. They made every effort to make certain that we could be understood. The massages were great also. The staff in the dining area was exemplary! Our cups were always refilled timely, we were checked on often, and we were always greeted with a smile. We had no complaints about the dining staff! They were fabulous. Luis the life guard told us about places to visit, helped others understand our English and assisted us when we had an issue with paying for our massages (no fault of the ladies doing the massages).

10/10

Exceptional

09 Apr 2016

Mariluz

Nice hotel near the beach.

The breakfast was good, we enjoyed the stay, the staff was really nice. We enjoyed the boating at the beach, the towel staff brought us an elephant shaped towel which we liked very much. The food was amazing as well as their pools.

4/10

Poor

08 Apr 2016

Verified traveler

Holiday Out at this Holiday Inn

There's not enough parking spaces. You have to give the hotel \"security\" your car keys so they can move your car in case other people need to park as well. The front desk never answered any of our calls over the course of four days we were there. Housekeeping finally answered once after never leaving us towels. We had to switch rooms since the first room they put us in didn't have a working AC. Appreciated the room upgrade with ocean view. The hotel service stinks. No one smiled. No one greeted us. The front desk people rather answer the people and talk with the person on the phone rather than finishing up helping you, who is standing right in front of them. The ice machine did not work three of the four days we were there. No water in the gym. We informed the front desk. The day after there was still no water so we decided to stop using or asking for anything else, including never staying at another holiday inn.

Partner

6/10

Pleasant

23 Mar 2016

Ciro

Bad nights at the Arenas......

The stay in Cancun was the best but, the hotel needs lots of help. The day we arrived we called the Lobby to report that it was hotter inside the room that it was outside. They sent someone right away to fix it and we were told it was a bad the thermostat and that they would replace it the following day. We were there 5 nights and it was bad it never got fixed and we were never offered a room change because hotel was full. I would ask about the thermostat and we were told \"waiting for it to come in\". I think it was ordered in China or something...

Family

2/10

Poor

18 Mar 2016

Verified traveler

There was no hot water for washing. And lunch was very ordinary ...

2/10

Poor

15 Mar 2016

Texas traveler

Worst stay ever!

Checked in 11 pm -A/C broken, took 90 minutes to get new room, no hot H2O. Staff was clueless,..Didn't offer free breakfast and tried to charge me more on check out.

4/10

Poor

01 Mar 2016

Third trip to C

Nothing close to a resort

If you just want somewhere to sleep, this is the spot. 89 minutes to check in. 30 minutes to check out. Key cards stopped working every other day. Bad food in restaurant. It was like a hotel you would find in New Jersey. I booked my trip at the last minute and the nicer resorts were full. This was a Holiday Inn, I thought \"How bad could it be?\" Never again. And it was the same price as the nicer resorts. And did I mention the thermostat cover that fell off every time I touched it?

10/10

Exceptional

16 Feb 2016

Glafira

Leisure

Hotel is clean comfortable service excellent. Nice location pool next to beach. The hotel offers different activities, bar service at the pool and evening shows. Perfect hotel. You have everything you need in one place!

6/10

Pleasant

16 Feb 2016

W

So so.

It's nice, except the location which is a bit far from the public beach and restaurants.

Family

8/10

Excellent

12 Feb 2016

Monica

Nice And complete 3 stars hotel

Charming Beach close to a pier in front of Isla Mujeres. We received a corner suite and view from the room was amazing. Room had all the amennities and was every day cleaned. Small parking but was solved by valet personal waiting for the arriving guests.

6/10

Pleasant

12 Jan 2016

Verified traveler

Very good for price

Good and friendly service. Great place to relax, evenings are pretty calm here compare to other places which I like.

Partner

6/10

Pleasant

09 Jan 2016

Cdn travellers

Has pluses and minuses

Seemed like maids needed to be tipped first then they would do an adequate job. Front desk processes need serious refinement. Food was mediocre at best. We didn't eat there much. Beach and pool service was fantastic. Concierge service was very good. Room key quit working several times and there were always people with the same problem waiting at the front desk. Overall, doable but next time I'll stay somewhere else

6/10

Pleasant

03 Jan 2016

Verified traveler

Just for the night.

I would only stay at the Holiday Inn Arenas if you need a clean room to sleep. Short beach and fair pool.

2/10

Poor

22 Nov 2015

Jose G.

Horrible hotel

Hotel stay was horrible. Rooms dirty. Staff not friendly. A/C broke down on second day. No water on fourth day. Never again.

8/10

Excellent

25 Aug 2015

Taquita Tails

Convenient location and beach

The hotel is located at the end of the hotel strip (zona hotelera) close to downtown. The staff is friendly and tries hard to help. The travel desk, which sells tours and other items, helps you even when not buying from them. The rooms are big and feature balaconies, so you can enjoy the evening or early mornings. The pool isn't that big, which isn't an issue, but lots of families come so it's often filled with kids. Beach is a few feet beyond the pool. It's safe to leave your belongings there and go to the beach as there are many other hotel guests there. Wifi was sufficient.

Family

8/10

Excellent

16 Aug 2015

luna

nice hotel

the hotel have beach and pool different restaurants and activities you can choose from european plan to all inclusive, they have kayaks that you can use for free and beach las perlas have a very calm water, the hotel are closer to downtown than the night clubs but you can take the bus without problem I didn't have any problem checking in or out, this was my first time booking through travelocity and I don't have any regrets, everything was smooth

4/10

Poor

16 Aug 2015

sarah

Full of Mexican families

This is a family hotel. Very noisy. The room I had booked wasn't available so I was given 2 queen size beds instead of one king. Food very average.

8/10

Excellent

15 Aug 2015

Dave

Nice clean hotel with ocean view

Really enjoyed my visit only two comments....had to ask for towels twice one night.....would like to have light breakfast like HIExpress

8/10

Excellent

08 Apr 2015

Thakoordyal S.

Beautiful hotel awesome view

Very friendly staff love the food if I have to go to vacum will visit the holiday inn

Partner

6/10

Pleasant

06 Apr 2015

notjustasweetvoice

Not a real ALL INCLUSIVE

The hotel was basically full of nationals. The buffet was extremely limited for the ones who do not eat pork. We were stuck with two queen size bed although we have requested a king bed as any other newly wed couple would.They charge me for a phone call even though it was due to an error on their part. The best part was having an ocean view room.

Partner

4/10

Poor

16 Mar 2015

Verified traveler

Did not respect my booking type - frustrated

Arrived at property to find out that the room type booked was not honored. Had booked a king size bed - they gave me two queens. GM had to transfer me to a room w/ a King size bed. However, they didn't change the information on my hotel profile so when I ordered room service, I could not charge to my room without having to go back to the front desk to give my credit card again.
To top off, the Internet was HORRIBLE! Could not connect.
Very frustrating experience.

2/10

Poor

21 Feb 2015

thomas

Tom from California

The staff here was terrible. I did not get the room l had reserved. No partial ocean view. No hot water for three days. No place to eat on premise's. This was a all inclusive hotel. Room service menu was a joke, did not even provide one in room. Noise was constant. Way overpriced for the money! And l am not difficult to please, l travel all over Mexico, and this was just a bad experience!

8/10

Excellent

19 Jan 2015

Jose Luis Del Olmo

Excelent for bussines trip

Small beach, good buffet, good room price, about 15 usd by taxi to the bar´s area. 40 min. to airport

Partner

4/10

Poor

26 Nov 2014

Verified traveler

Not your typical Cancun Hotel

I was disappointed to see that this was just a plain hotel with no real perks and you really dont even feel like you are in Cancun. The pools were tiny and the beach was extremely small. You have to leave the hotel frequently to get to anything like nice beaches or restaurants. We went to other beaches in the area and restaurants and it was over $280 one way to get anywhere because of the location. The rooms smelled terrible. Some of the staff was friendly like the bell boys and maids but I was not pleased with the customer service of the front desk staff. Overall, I would never come back to this hotel.

10/10

Exceptional

14 Nov 2014

Verified traveler

this was our second trip to this excellent hotel.

It was a great experience. We were here last year and both times was wonderful.

4/10

Poor

21 Aug 2014

gigi

Expensive hotel with a bad beach close to marina

To me was a very expensive hotel, they charge like 5 stars and it's not worth it for 3 stars. They allow pets but don't say how much is the charge, again ridicously expensive. The beach sucks cuz is very close to the marina, very dirty water, a shame

8/10

Excellent

03 May 2014

CA94621

Good Value

Clean and well appointed.

8/10

Excellent

23 Mar 2014

Melissa

The facilities were great and the staff friendly

Our time in Cancun was awesome and the Holiday Inn Arenas was nice. I booked our trip last minute so we kind of 'got what we got \". Next time I will book something closer to the middle of Hotel Zone, only because everything is within walking distance. Holiday Inn is fine though if you are comfortable with the bus or taxis. It really is a personal preference.

2/10

Poor

27 Feb 2014

criss80

bad, very bad

The best part of our experience with this hotel is the moment we checked out and knew we were leaving and not coming back here.
First lets start with the booking on this website. The reason we initially clicked on this hotel because it said that it is an all-inclusive deal. Needless to say IT WAS NOT. It also said that we had a Standard Room - Lagoon View or Tropical view with Terrace. I let the updated photo below show you the view we had; Two huge cement walls and in between you can see a small chunk of the sea.
One additional thing is the sunset cruise that this website is proudly promoting, as a free gift is you book with them. That thing is a joke. I really would expect a big name in travel agencies such as this one to know better, and avoid using cheap commercial stunts as such. That sunset cruise leaves after 8 PM. The sun sets in Cancun around 6 PM. Unlike what is advertised or mentioned in the small print, no dinner is provided under any condition, the free alcohol consists of beer and a limited amount of rum punch. If you do not believe me, look up sunset cruise Cancun on this website and read what they promise you and also make sure you check the beautiful sunset picture they show on they website. They do not give you any coupons for senor frog nor do they drop you at senor frog or anywhere near to restaurant area. It is just a 45 min cruise where gray line advertises they activities, encourages you to purchase their packages and most importantly asks you to tip them for this extraordinary cruise. They do pick you up at your hotel however they do not drop you back. Also there is a 5 USD docking fee each person has to pay before boarding.
Now back to the hotel. The people at the reception were friendly but the workers in the restaurant we really rude and only interested in getting as much tips as possible. First night we paid for a buffer dinner 23 USD for a mediocre pasta, lasagna and cold chicken and cheese pizza. I forgot about the salad, which consisted mainly of lettuce and more lettuce. Next morning we decided to take an a la carte breakfast. We ordered an American breakfast consisting of a juice, coffee, eggs and ham. The orange juice was more of like a fluorescent yellowish orange flavored (artificial flavor of course) water. The glass had lipstick stains on it and when I told the waiter about it he just nodded and smiled. He did not even offer to replace my glass! We got the bill and realized we were charged extra for the juice which was supposedly included in our meal. We left a little tip and that drove the waiter mad and he was rudely protesting about it to the receptionist (really? was I supposed to tip for having a dirty glass or for being charged extra for what was included in my meal). And did I mention I got sick after eating that breakfast? Now we went back to our room in order to pack and leave to the airport. The key of our room would not open (we had the same problem the day before). After going to the reception twice to reactivate the key we gave up and finally they sent a security guy to open our door. This whole commotion took about 45 minutes while we are stuck outside of our room and stressing out about packing and leaving for the airport. I had stayed in Few Holiday Inn hotels before and my experience ranged between good to very good. This one was a definite NEVER AGAIN. If you really want to enjoy Cancun and have a pleasant stay I strongly recommend to stay away of that place.
We finally came home and thought this ordeal was over. We checked our credit card statement only to realize that we double charged after our online reservation and later by the hotel upon our check-in. Now we are desperately try to reach out for a customer service representative to try to get our money back.
That was my first time booking on this website and most certainly the last.

Partner

10/10

Exceptional

15 Feb 2014

Jake

amazing staff

I really enjoyed my stay here the staff was amazing a big thanks to omar at the front desk thank you my (colorado) friend. I would highly reccommend this hotel to anyone the service is second to none.

4/10

Poor

14 Feb 2014

Verified traveler

A lot under expectations

Me and my wife chose the HI because we had a great experience in this hotel in Ecuador. However it was very dissapointing to reach and get a very bad service starting from the bellboy (nobody helped us with our bags) to the counter people (take a lot of time). We had to sleep in separated beds since there were not king bed as informed in the website and the queen beds are too small for two people. Hotel premises are not nice, the TV signal was terrible, not even one complimentary water and when asked for 1 additional hour for checking out, they asked for extra money per each additional hour of stay. The only good thing was the breakfast and nice attention from the people at the restaurant.

Partner

4/10

Poor

12 Feb 2014

Verified traveler

Holiday Inn Arenas, Cancun, MX

The Breakfast was good, the beach is very narrow, could not call long distance to the USA from my bedroom telephone, I had to go to the front desk and they had to dial for me, I could not listen to a dial tone at all. Very few Americans at the hotel. Accommodations were very good, clean, and the staff cannot do enough for you. The hotel is located far from everything.

8/10

Excellent

12 Feb 2014

Richard

Long Weekend

It met our expectations

Family

6/10

Pleasant

10 Feb 2014

Peluso

Cancún

Very nice if Youtube find it Smith discount. Prívate beach

Partner

4/10

Poor

13 Jan 2014

Ray

Hotel on the Beach

2 night stay but unable to leave the room due to inclement weather.

8/10

Excellent

12 Jan 2014

Juan Carlos

Affordable and good location!

Everything was good, I will go back again in the near future. The only thing I didn't like much was that WiFi is only for one person per room...

Partner

2/10

Poor

11 Jan 2014

Carumba

Threatened with violence in my room buy the Bar Staff

On arrival the name is more than deceptive \"All Inclusive\" Well it was nothing Included.Management don't even want to help you they just pretend to.on the final night one of the bar staff came to our room at 11:30 banged on the door wanting us to pay a 130 peso bill that wasn't even ours..We were asleep,my wife answered the door to tell the guy it wasn't our bill.He insisted it was and when my wife tried to close the door he tried to push the door back with force to enter the room.I had to get my P.J's and rub to the door to help her.He was looking for a fight but backed away when he knew I was too! The manger called and said \"Pay the bill\"I told him to call the police, I wanted to make a complaint .He said \"I'm very sorry clam down and pay the bill!! Are you Kidding me.?. If I had felt safe in calling the Police I would have but as I was leaving the next day,we decided to just get the heck out of there and not look back. I am a Priority Club Member but after that I don't think I'll be staying at a H.I. for a long time…This is my first written complaint for any company!!

Family

8/10

Excellent

06 Jan 2014

Lesa

Nice quiet location, clean, Great Views

As expected for a Holiday Inn. Very Clean, fairly comfortable, great ocean view, quiet and family friendly. Close to downtown Cancun. Fantastic customer service. Food was good, but the hotel caters to mostly Mexican and Spanish cultures, (Northern South America). If you like the local vacation experience and speak Spanish, great. If you want a resort catering to English speaking or parting, you may want to stay closer to the other Hotel Zone Hotels. The shows were great. Food was good, but got a little tiring after 2 weeks. If you like local, authentic Mexican, You will love it.

4/10

Poor

09 Dec 2013

Verified traveler

Worst food I have ever eaten!

Really expensive for the all inclusive US$45 per day. The food wa awful and there was only 1 restaurant (buffet) out of 3 that was opened.

6/10

Pleasant

18 Nov 2013

eilee

terrific staff

Very nice considering I spent 5 days of my week in my hotel room. rained torrents most of the week and I was recuperating from a surgical procedure received in Cancun.

6/10

Pleasant

11 Nov 2013

kathleen

Large rooms. Helpful staff

Good baee camp. City bus right outside. Good for travels who like to plan thier own fun and meals. Well staffed with friendly staff 24/7 on grounds and in lobby. Only ate at hotel once and food was american fare at buffet.

10/10

Exceptional

20 Oct 2013

Verified traveler

Great deal for a great stay

We were very happy with our stay at Holiday Inn Cancún, Arenas. You really get a good deal for a great location and hotel. My husband and I celebrated our first anniversary here. The hotel staff was nice, the hotel room was very clean,with an amazingly comfortable bed, showers with hot water and plenty of towels, etc. I liked having a balcony that looked out to the ocean- a nice way to start the day. The hotel is not in the main hotel \"zone\" but that's a plus if you don't want to be around the tourist party scene 24/7, as we didn't. A 10-15 minute bus ride will put you in the more popular beaches and tourist areas. The private beach was clean and the water is calm; nice for families and first time swimmers. The food within the hotel is a little high (we didn't do all-inclusive) but there are good restaurants nearby. Another plus-- not a bunch of people bombarding you about tours or selling things. Also, I loved that the hotel offered activities each day to help you have a better experience, many of which were free- feeding the fish at the pier, kayaking, and water sports to name a few. We will definitely be coming back here when we visit Quintana Roo again. Gracias.

10/10

Exceptional

11 Oct 2013

Verified traveler

Close to downtown but with a beatiful sight

Was very good, I would recommended highly to anyone, we asked for a king size bed with sea view and cause there was not one available, you gave us one doble bed with sea side view with no extra charge, thanks

Partner

2/10

Poor

30 Sep 2013

john

Terrible hotel, management was the worst ever

Had a horrible experience in this hotel, i will never ever stay at this hotel again, to make it short management didnt even want to give me a small bag to place some wet clothes. Manager wanted to sell me the bag which is the ones they use for the small garbage cans in rooms. Thats just the beginning..

2/10

Poor

20 Jun 2013

MattK FL

Confused staff, mediocre hotel

Our prepaid reservation was not located at time of arrival, so hotel demanded on deposit in order to priceed with check-in.

Service was in general very slow. Bell boy took closer to half an hour to deliver luggage.

Lobby bar required cash payment, but did not have change.

After all, visit was survivable, not worse, not better.

Partner

8/10

Excellent

11 May 2013

jamierj22

Holiday Inn Cancun

Excellent helpful staff. Room clean , comfortable. Initial room was very cold, 18 C, with non working thermostat and staff promptly relocated us to a new room. Affordable. Beach is not very nice but we were more interested in good location to rest of Cancun strip. Here it fit the bill admirably.

Partner

10/10

Exceptional

05 May 2013

Verified traveler

Pet friendly

Paid $35 USD for each dogs. Only decent hotel that takes dogs
For reasonable price.

4/10

Poor

18 Apr 2013

Verified traveler

2 nights in the Holiday Inn Arenas

I booked this hotel just to spend a couple of night prior to my return flight. The hotel is average, old building, with not a friendly staff at all. It served its purpose, just to sleep in.

2/10

Poor

23 Mar 2013

Verified traveler

Horrible Hotel

Hardly anyone could speak English. Front desk staff was rude and could barely understand what we were asking. They gave us the wrong room at first and when asked to change to the right room, they gave us a smaller and dirtier room. We then had to go back and ask them to change. They gave us a hard time. The bathroom gutter started to stink and the smell spread inside the room. Asked for someone to come look at it, no one did. There food was not good. Staff in there was also rude. Hotel was too far away from the main resort area. First time being in mexico, it was not a comfort to stay there. I would not recommend this hotel to anyone.