Ocean Spa Hotel All Inclusive

Mexico , Cancun (and vicinity)
CANCUN, Blvd. Kukulkan, Km. 3.5, Zona Hotelera
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100 reviews shown

6/10

Pleasant

19 Dec 2025

Delta

The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.

Friends_and_family Family

4/10

Poor

08 Nov 2025

EDUARDO

The beach to small the staff ok

Friends_and_family Friends

2/10

Poor

21 Sep 2025

Tony Alfredo

Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.

Leisure Partner

4/10

Poor

10 Aug 2025

Raquino Batronel De

Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .

Leisure Family

2/10

Poor

30 Jun 2025

Gloria

Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.

Leisure Family_with_children

6/10

Pleasant

23 Jun 2025

Bogdan

Small

10/10

Exceptional

14 Apr 2025

Handy Javier

Beatifull and confortable

Leisure Family

4/10

Poor

14 Apr 2025

Nakia

I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him.
For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens.
The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point.
The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.

Leisure Friends

10/10

Exceptional

07 Apr 2025

D o r r i e jean

The three daily event coordinators were absolutely amazing

Leisure Friends

10/10

Exceptional

04 Apr 2025

Douglass

The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏

Business_and_leisure Partner

4/10

Poor

02 Apr 2025

Andrea Jo

Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian \"cuisine\" but absolutely NO flavor.

Leisure Partner

8/10

Excellent

20 Mar 2025

Brenda

The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops.

The buffet had great food and the ala carte restaurants were good to try something different.

It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.

Leisure Family

6/10

Pleasant

14 Mar 2025

Eduardo

Outdated, beach front dirty, staff - host near pool and jn restaurant not very friendly.

Business_and_leisure Self

2/10

Poor

13 Mar 2025

Dylan

This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.

Partner

6/10

Pleasant

06 Mar 2025

Gennadiy

Small hotel. Not able to swim. Food very limited.

6/10

Pleasant

02 Mar 2025

Misty

This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.

Leisure Partner

8/10

Excellent

18 Feb 2025

Johanna

The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Wil

Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.

Leisure Friends

10/10

Exceptional

15 Feb 2025

Aubry

Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean.

Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February)

Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial!

It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!

Leisure Friends

6/10

Pleasant

26 Jan 2025

Prashantkumar

Budgeted property with low acceptance

This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working

Friends_and_family Family

8/10

Excellent

19 Dec 2024

Gregory

Good

4/10

Poor

29 Nov 2024

Julio

Not good experience.

No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good.
The keys for the room wasn't working correctly. I Wil not recommend this hotel.

Friends_and_family Family

6/10

Pleasant

21 Oct 2024

Yiseth

The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground.
Entertainment was regular ended pretty early most nights.

Leisure Family

4/10

Poor

24 Sep 2024

Ericka

El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla.
La habitación que me dieron super fea, dañados los muebles, y olía horrible.
No recomiendo ese lugar para nada.
Muy descontenta.

2/10

Poor

17 Sep 2024

Estephany

The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while.
Overall, the hotel seemed neglected and definitely not worth it’s rating.

2/10

Poor

15 Jul 2024

Lesley

First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Mario

Overall this location would be something I will come back with my friends and family.

Leisure Partner

10/10

Exceptional

22 May 2024

Rita

It had a nice beach access and pool. Buffet was not very good 😳

Leisure Friends

8/10

Excellent

15 May 2024

EVA

El personal es muy amable, Rogelio nos atendió súper bien, nos ayudó a coordinar nuestras actividades. Y unos de los meseros destacados está Ricky, súper atento siempre!

Leisure Family

6/10

Pleasant

07 May 2024

Sam

Hotel needs some cleaning

It was all inclusive and for what ever reason they charge $15 on my card. They ask you for a credit card when u check in, usually all inclusive don't. please be careful when checking out, make sure to ask you don't owe anything. We paid over $374 for one night only for ALL inclusive so why was a charge, we didn't buy anything from them. Resort needs some major cleaning. Rooms and food were just ok. nothing special.

Partner

10/10

Exceptional

03 Apr 2024

Rodger

The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.

Leisure Partner

4/10

Poor

27 Mar 2024

Joaquin

Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.

Friends_and_family Family

6/10

Pleasant

24 Mar 2024

Gwendolyn

Food is not the best

Leisure Family

6/10

Pleasant

18 Mar 2024

Raul

Had a good time

Leisure Family

6/10

Pleasant

14 Mar 2024

Erica

The food was nasty. Not enough options.

Leisure Family

10/10

Exceptional

17 Feb 2024

Gail Susan

I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.

Leisure Self

8/10

Excellent

15 Feb 2024

Emily

This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water.
We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches.
Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)

Leisure

8/10

Excellent

05 Feb 2024

PANKAJ

More veg options needed

10/10

Exceptional

16 Jan 2024

Robert

This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!

Leisure Partner

10/10

Exceptional

13 Jan 2024

JAVED

Location of Hotel, Staff activities good, Food. All good for
average budget

Leisure Family

4/10

Poor

07 Jan 2024

Vicky Myrna

We stayed Sunday to Sunday.
The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place.
Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days.
The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present.
An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts.
Music is always too loud by the pool.
Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach.
Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern.
This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats

Leisure Partner

10/10

Exceptional

03 Jan 2024

Kristen

Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.

Leisure Friends

10/10

Exceptional

07 Dec 2023

luis alberto renderos

everything was great I enjoyed each day

Friends_and_family Family

8/10

Excellent

29 Nov 2023

amin

Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities.
1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests.
2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc.
3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm.
4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc.
5- Pools for kids and adults with the open side bar.
6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours.
NOTES,
1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees.
2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed.
It worth the money you pay lesser than other all inclusive hotels that offering the same services.

Leisure Family

4/10

Poor

07 Sep 2023

Modesto F

Absolutely nothing. My room on the third floor and no elevator

Leisure Partner

8/10

Excellent

30 Aug 2023

cheryl a

Very friendly and clean. Beach was stinky and full of seaweed

Leisure Family

10/10

Exceptional

07 Jul 2023

YARLEN

Excellent.

4/10

Poor

05 Jul 2023

Anthony

First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.

Leisure Partner

8/10

Excellent

06 Jun 2023

Verified traveler

I didn’t like there no food after 11 at night you come from a tour there’s no food or bar

Leisure Partner

4/10

Poor

28 May 2023

Vereniel

The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.

Leisure Friends

4/10

Poor

20 Apr 2023

felipe

No habia agua caliente en la regadera y nadie tomo en cuenta mi reclamo por 3 dias y ademas falta de toallas .

Leisure Family

6/10

Pleasant

17 Feb 2023

shoniece

The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers

Leisure Family

10/10

Exceptional

17 Jan 2023

Orobosa Denzel Aigbovo

Lovely Place!

Leisure Friends

4/10

Poor

04 Jan 2023

Raghuveer

In good location. The beds and bathroom are bad. Need a serious upgrade.

Leisure Family

8/10

Excellent

21 Nov 2022

Graham Thomas

Hotel was clean and comfortable, however there was no outside seating area to sit for a drink in the evening, just a very small bar inside (15 seats) Food was awful.

Leisure Partner

6/10

Pleasant

16 Oct 2022

Kathleen Elizabeth

The staff were great, property was clean. The pool was not the best, needs renovating, upgrading.
Low quality drinks/alcohol. The buffet was ok, but the restaurant food Asian & Intalian were not good. The beach area was very disapointing. Cannot swim in the ocean, too much sea weed. The beach is not swept, cleared as in most resorts.

Leisure Family

6/10

Pleasant

26 Jul 2022

Soila

3rd floor steps not very safe and staff not so friendly service was not so good food was bad

Leisure Family

2/10

Poor

19 Jul 2022

Raquel

Poor customer service

Leisure Family_with_children

6/10

Pleasant

24 May 2022

Tania

The food was not great. Not a lot of variety, same menu every single day. They didn't have many activities so the stay at the resort got boring. I've been at other all inclusive where there is so much to do and the vibe is amazing. This was not it

Leisure Friends

4/10

Poor

17 May 2022

Kaetlyn

DONT PAY FOR A ROOM WITH OCEAN VIEW, you will not get one! I did, and my view was the playground. Was told there was nothing we could do about it, even after showing the front desk people my reservation that clearly stated “ocean view”. Other than that, the bartenders were very nice. Food came out quick at the restaurants. The buffet had barely anything to chose from. It’s a very small, not very lively resort. Overall, I don’t think I’d recommend staying here.

Leisure Partner

8/10

Excellent

12 May 2022

Sara

Property does not look like pictures and rooms are very small. Staff is super friendly and helpful.

Leisure Partner

6/10

Pleasant

10 May 2022

Miriam

The staff and facilities were excellent. The food no good at all. There is a lat of room for improvement in the kitchen.

Leisure Partner

2/10

Poor

28 Mar 2022

Omar

Nothing

Leisure Family_with_children

8/10

Excellent

23 Mar 2022

Son

Property is old no activity. Food are not good

Leisure Family_with_children

4/10

Poor

21 Dec 2021

shekeria

I literally starved the food was horrible I mean it really was what pissed me off was during breakfast the only ate able food was toast and when u ask for 2 slices they made a big deal /oh and I kept a do not disturb sign on my door and housekeeping would still come in /camillo/Enrique /Carlos/Jorge/ Abraham/Jesus we’re amazing other then the food being trash n house keeping entering without permission it was ok

Leisure Self

6/10

Pleasant

07 Dec 2021

Stephen

A nice property with welcoming and positive staff members. A beautiful location right off the beach.
When I checked in they could not locate my Expedia reservation and that they were completely booked up with no information from Expedia. The staff member had me e-mail them a copy of my reservation and other supporting documents. I was asked if I could/would cancel my Expedia and book directly with them. I was told that there was one cancelation and I would be given an emergency booking for a different room. I accepted the room and enjoyed my time staying at Ocean Spa Hotel. I checked my email and saw that my Expedia information was affirmed.
The staff were friendly and accomodating. The inclusive option included a restaurant and a buffet. The restaurant was very good.

Leisure Self

6/10

Pleasant

20 Oct 2021

Miguel

Because of the Pandemic, a will give them a break. But, there are better values as I find out.

Leisure Partner

8/10

Excellent

22 Aug 2021

Verified traveler

I like this property. It is the third time I’ve stayed here but I do see signs of wear and tear/decline. I stayed four nights and not once did I have hot water for shower. The staff is always excellent I do have to give special kudos to everyone jumping in to clean up the debris from hurricane Grace!

Business_and_leisure Self

6/10

Pleasant

26 Jul 2021

Verified traveler

Beautiful beach, if small. Nice pool and lounge area. However, the food was terrible!!! Bland and almost always undercooked!! Seems as though the chef had no idea what spices were and we were afraid to eat the pork as it always looked raw in the middle. Away from the resort the local food was excellent but when you pay for \"all-inclusive,\" you don't expect to have to go spend a lot of money finding something you can eat that you have to pay more for.
The hotel staff were very friendly and courteous but the rep for the travel agency, Ms. Leticia Molina, was extremely rude and discourteous!! It turns out the travel agency fails to disclose that you must attend a timeshare sales presentation to get the price we paid, so we ended up paying another $400 or lose a whole day having someone try to sell us something we never wanted. NOT what we went all the way to Cancun to do, and VERY deceptive of the agency!

Leisure Family_with_children

2/10

Poor

08 Jun 2021

Verified traveler

La comida malísima, nada de variedad. Creo q lo peor fue la comida . Las habitaciones normales , pero la verdad no mandaría ningún amigo para allí

Leisure Family

10/10

Exceptional

30 May 2021

Verified traveler

Loved everything but the food selection

Leisure Partner

8/10

Excellent

27 May 2021

Verified traveler

the staff were all very polite and courteous, I would not hesitate to recommend the hotel to anyone who is in that area.

Leisure Family

10/10

Exceptional

16 May 2021

Verified traveler

Excellent staff , friendly and attentive

4/10

Poor

03 Apr 2021

Rene

All inclusive and if u need a bottle of water you need to go to front desk to ask for!!!! You can’t request more than one bottle of water, Small fridge at room don’t have anything, is only for decoration.
Staff is friendly but is not only that, for the price you pay here u can get better options in cancun !!!!!!
Never again at this hotel for sure!!!!!

Friends_and_family Family

2/10

Poor

17 Mar 2020

Verified traveler

The room was horrible, it had a terrible smell. You have to climb 3 flights of stairs to get to your room if on the third floor Hotel has no elevator, and the stairs are on the outside.. Very old hotel. Towels was stained, afraid to use them.

Leisure Family_with_children

8/10

Excellent

09 Mar 2020

Kelly

Nice, smaller resort that wasn’t too crowded. Very friendly and accommodating staff. Drinks were great...bartenders made whatever crazy concoction we asked for. Hotel was clean and the buffet food was good. Beach was fine but not a great swimming beach. Air conditioners were loud and no gym on premises. They wanted us to sit through timeshare presentation upon checking in before activating our key and giving us access to our room so be prepared for that...concierge was flat out mad when we refused to sit and talk with her. It was perfect for what we wanted...long weekend get away but will stay someplace else with a nice beach next time since we aren’t really pool people.

Leisure Partner

10/10

Exceptional

06 Sep 2019

Verified traveler

Staff is extremely courteous, they teach you a little Spanish, and i like my room

Leisure Partner

10/10

Exceptional

06 Sep 2019

Verified traveler

Made me feel special . Really cute resort my room was facing the water .

10/10

Exceptional

05 Sep 2019

Verified traveler

What i like about this hotel is everything. Clean and comfortable rooms, nice view , but what i like more was the services and the staff was excellent. I really recommend this Hotel
... vff7

Leisure Family

6/10

Pleasant

22 Aug 2019

Verified traveler

The property is good for families. It has a pool and is close to the beach. However after 9pm there is not much to do on the property. There is also a group that speaks to you when you check in or check out for a share group. The property can use some updating as well.

Leisure Family_with_children

8/10

Excellent

24 Jun 2019

Verified traveler

It was ok. Most staff was friendly. Some went above and beyond. Everything shuts down by 11:00, which is frustrating because there is pretty much nothing else in walking distance. The room was nice and clean. We had an issue with our TV on our final night, and someone came within 5 minutes to fix it which was great.

Leisure Family

8/10

Excellent

09 Jun 2019

Verified traveler

The staff is great. Same as the food. And the service

Leisure Family

10/10

Exceptional

21 Oct 2018

Greg

The church is right across the hotel.
There is a convenient store, bank, etc...
The bus is accessible.

4/10

Poor

22 Sep 2018

sue

the room was comfortable and perfectly cleaned every day. the balcony felt like a cave and there was no view garden or otherwise. Some of the staff were wonderful but others were downright rude.

10/10

Exceptional

10 Sep 2018

Latoya

Ocean spa hotel was great no complaints. Great staff as well

10/10

Exceptional

08 Sep 2018

Leo

Everything was very nice; food was delicious and every day they had several activities for all ages. Loved it!

10/10

Exceptional

11 Aug 2018

Raj

Clean hotel. Very welcoming staff. Food is delicious. Personal beach and pools are really relaxing.

8/10

Excellent

11 Aug 2018

Verified traveler

The staff was very friendly, the propeety needs a little update but we were able to visit the other locations. My daughter made new friends . Overal was a pleased visit.

2/10

Poor

02 Aug 2018

Verified traveler

Terrible hotel , the room is very bad and the food

6/10

Pleasant

13 Jul 2018

Marcela

I didn't like the food, it was everyday same menu and no variety. I didn't like that they said they had activities for the kids, but they didn't.

8/10

Excellent

06 Jul 2018

Julie

Great service and perfect for families.

Our room was the perfect location, right off the garden. Tons of activities for my two children, ages 6 and 10. Angel was amazing and showed my kids how to paddle board and took us out on the Bobbie cat. Rafael and Alan were great servers at the pool. This hotel had the best service. The food was okay. My kids ate the hamburgers and hot dogs and fruit. I ate from the bbq, omelette and pasta station. I would definitely recommend and go back.

8/10

Excellent

15 Jun 2018

Close to the beach, very friendly and attentive staff, you will not find another all inclusive for this price

8/10

Excellent

13 Jun 2018

claudia

The staff is super courteous and friendly. Hotel is small but cozy , older too but very well kept.. Not overcrowded or noisy. Very relaxing atmosphere. Food is delicious , a lot of options. They could improve in dessert , sort of repeated but it’s ok, but that’s just my personal taste. Beach is more of a port but you can use the beach in the other hotel sisters they have.

10/10

Exceptional

04 Jun 2018

Carmen

Great place

Nice place to stay at. Staff very helpful and always available when we needed assistance.

Family

6/10

Pleasant

16 May 2018

Verified traveler

It was okay. The rooms were old and bathroom were older. Beach isn’t as pretty. Staff is okay

10/10

Exceptional

12 May 2018

Verified traveler

Everything was great! First time in Cancun and it was amazing! No complaints at all!

10/10

Exceptional

20 Apr 2018

Verified traveler

I loved every aspect of this stay ! Amazing staff and total tranquillity!

Family

6/10

Pleasant

07 Apr 2018

Verified traveler

Very basic hotel. The room was clean but definitely no frills. An extra chair or table would in the room be nice as the only place to sit was the bed. Areas of the hotel looked very worn, especially the beach furniture. Food was average. I ate in the ala cart restaurants for dinner and service was agonizingly slow. It was usual to wait 20-30 minutes before anyone came to take your order even though there were only 12 tables in the restaurant. Buffet and pool bar staff were great. Beach is ok. The sand was beautiful, but it is in an area with a lot of seaweed in the water.

6/10

Pleasant

01 Apr 2018

Verified traveler

Ok hotel on the beach

The eating facilities and food was amazing. The staff was always willing to help and tale care of the guest. Always some kind of activity taking place at the pool or on the beach. No sales people trying to get you to their time share presentations running around the resort. The pool and swin up bar were a nice add on. All in all this was a great stay!

10/10

Exceptional

25 Mar 2018

Fantasha

My entire stay was amazing, from the helpful staff to the location.