Name: Occidental Costa Cancún
Address: Boulevard Kukulcan Km 45, Cancun, 77500, MX

10/10

Exceptional

20 Jul 2026

Tykeriah

Clean room helpful staff

Friends

6/10

Pleasant

19 Jul 2026

Ignacio

Clean room

Family_with_children

8/10

Excellent

18 Jul 2026

Uzma

Wish there was a microwave in the room but 24/7 snack bar provided that service for me. Food could’ve been better.

Family_with_children

10/10

Exceptional

18 Jul 2026

Alejandro

Great people

Family_with_children

10/10

Exceptional

18 Jul 2026

Paola

Kind staff

Family_with_children

10/10

Exceptional

18 Jul 2026

FNU

Excellent experience, it felt so good to be there.

Family

10/10

Exceptional

16 Jul 2026

Emma

Overall it was great food and the staff was absolutely Fantastic!

Family_with_children

6/10

Pleasant

16 Jul 2026

Nermina

This was our first time visiting this place. Hotel is outdated and definitely needs renovation. Beach is extremely small . We mostly spend time on the beach not on the pool so it was a big disappointment on day one . Food is 2 out of 10 . Especially the buffet is terrible and doesn’t have air conditioning.I personally think they are making a big deal having security people all over the resort, they have been watching you where ever you go and what ever you do. We also had issues with A/C . Room was outdated and A/C didn’t work properly. All my clothes were wet because of how humid it was inside. On the second day I talked to the guest service manager and she was just amazing. Her name was Monica and I’m sending her a shout out because she was so nice and helpful! In a case you are staying here and having any kind of issues, ask for her, she will help you. Any how, long story short; we will be definitely back to Cancun but never again stay at this hotel . Spend some couple hundred dollars more and stay at some other hotel.

Family_with_children

10/10

Exceptional

16 Jul 2026

Jhenny

Everyone was very friendly gave us lots of drinks for sure

Family_with_children

2/10

Poor

16 Jul 2026

mickel

I was very disappointed with my stay. The room was dirty when I arrived, and its overall condition was poor. The bathroom was especially horrible—it was not clean and clearly not maintained.
The hotel’s common areas were also very uncomfortable because there was no air conditioning in the lobby or the restaurants.
The beach was extremely dirty, which took away from the overall experience. It was also concerning to see staff serving food while sweating heavily due to the heat, creating an unpleasant dining environment.
Overall, this hotel fell far below my expectations for cleanliness, comfort, and maintenance. I would not recommend staying here based on my experience

Family_with_children

6/10

Pleasant

15 Jul 2026

Cherice

Very well maintained and clean resort. The only downside is that there is only one buffet. The buffet is the go to for breakfast, Lunch and dinner and it is included in the all Inclusive price. There are 3 other restaurants. Italian, Mexican, and a Seafood restaurant. Each of them, you have to pay for out-of-pocket. They do however give you one night complimentary to Pick a restaurant to go to. We chose the Mexican restaurant. The food there was excellent. The food at the buffet that is included in the all inclusive price is nothing to rave about. Just ok. There is no club or party room at this resort. Also, there is NOT an actual swim up bar in the pool.

Family

6/10

Pleasant

14 Jul 2026

Faviola

Great resort.

Family_with_children

10/10

Exceptional

14 Jul 2026

Lisa

I had an awesome time

Friends

8/10

Excellent

14 Jul 2026

Dominique

It was a good resort. There was a snack area available 24/7. And the buffet was available as well, throughout the day. The staff was extremely attentive with any issues. Our initial room was an Ocean View. Our room was on the 2nd floor, which was directly in front of trees, blocking the view of the ocean. Then on the first night we noticed the ceiling was leaking. Someone was sent up to repaired and clean up the floor. Unfortunately the next morning it was still leaking. The staff. Which was not Oceanview, but on a higher floor. Unfortunately, the air condition barely worked in this room after staff had already tried to fix it. Both instances was quite frustrating. Also, the food was not the best. I strongly discourage you from trying the seafood restaurant.

6/10

Pleasant

14 Jul 2026

Britney Rae

Our room was clean and they came everyday to give us fresh towels. The phone in our room did not work and they did not ever come to fix it. After asking. I like the fact that with having two teenagers we were able to get an adjoining room so they did not have to share a bed or a room with us and we did not have to share a shower/bathroom. However, we requested a king size bed in the parents bedroom, but we're given two double beds and told to come back the next day to see if they had a different room we could move to. After unpacking and being there a day or two it was not worth packing everything back up and having our kids pack their stuff up to move to a different adjoining room. This resort was rather small compared to previous ones we've been to, which was nice that everything was close and within a short walking distance inside the resort and outside. However, making reservations to eat at the restaurants each day an inconvenience, especially with a group of seven people. They were not able to accommodate us for several times. However, we would go to the restaurant and ask to be put on a waiting list if people did not show for their reservations and both times we did that we were like able to be seated immediately and the restaurant was never full. So I'm not sure what good the reservations did.

Family_with_children

4/10

Poor

14 Jul 2026

Costen

Food was NOT good. Get ready to enjoy French fries, hot dogs, and a ton of ice cream because it’s the only good food they serve.

Partner

10/10

Exceptional

14 Jul 2026

Enemecio

The most important aspect about the hotel was the well maintained and comfortable room and kids friendly amenities that staff was amazing thanks for all your hospitality.

Family_with_children

4/10

Poor

13 Jul 2026

Neftali

Good staff

Family

10/10

Exceptional

13 Jul 2026

Jason

What an amazing place. We took out family here as a last minute vacation and absolutely loved it. Great facilities, pool, beach etc. Food was always great. Staff were amazing and always smiling. Shout out to Vanilla, Pepe and Alfredo in the buffet restaurant. Definitely coming back.

Family_with_children

10/10

Exceptional

12 Jul 2026

Laura

Everything was really good

Partner

10/10

Exceptional

12 Jul 2026

Celina

Staff was wonderful, great location for my family traveling with small children, beautiful hotel, and we enjoyed the food!! Definitely visiting again in the future.

Family_with_children

10/10

Exceptional

10 Jul 2026

Rodrigo

👍👍👍👍👍👍

Friends

10/10

Exceptional

10 Jul 2026

jessica

Everything. Was awesome kids loved it here , we wanna thank you the staff for been super nice … special Vinny in the buffet area he was awesome ! Drink we good , food they had plenty of, and activities were very entertaining

Family_with_children

10/10

Exceptional

10 Jul 2026

Chris

Great experience!

Friends

10/10

Exceptional

09 Jul 2026

Zdenka

Great vacation.

Partner

10/10

Exceptional

09 Jul 2026

Ynoris

This hotel has great rooms, very clean and spacious. The staff are very helpful and respectful. The food was great. My family, my friends and I had an amazing stay here. Highly recommends this hotel so much so that we are planning to return in the future if we plan to return to Cancun

Family

10/10

Exceptional

09 Jul 2026

Claudia

Todas las instalaciones estuvieron perfectas, los meseros del bufet muy atentos al igual que la señorita encargada de la limpieza de las habitaciones. Nos volveríamos a hospedar!!

Family

6/10

Pleasant

08 Jul 2026

Ankit

Roma are okay staff is great. Food not for you if you don’t like only Mexican/spanish food. Big no no to vegetarian.

Family_with_children

6/10

Pleasant

08 Jul 2026

Maria A

Stay was good, liquor and mixed drinks was not the best. Cheaper liquor

Family_with_children

10/10

Exceptional

08 Jul 2026

Michael

The rooms and property could use an update and the beach and swimmable ocean areas are fairly small. That said, I loved our time there and this is one of the rare places that I would love to go back to again (I usually like to try new places). Our rooms were clean and the food was above average for this level of resort. The thing that stands out is the staff. Best I have ever experienced... We were only there a few days but everyone from the entertainment team, wait staff to housekeeping made us feel like we were family. The few minor issues and requests we had were addressed and fixed within 15-30 minutes. For a value level resort, I highly recommend this place!

Family_with_children

10/10

Exceptional

07 Jul 2026

Debora

I really like the place! Staff is amazing helpful and nice, food was great ! I was able to eat at all restaurants in my 4 nights stay! The only downside is the beach day is too small and I had to ask for towels every day in my room !

Family

8/10

Excellent

07 Jul 2026

Melissa

Occidental has another location that we went to last year that's larger
Occidental Costa is smaller which me and my family liked. Easier to keep track of everyone in your party and you don't have such a large property to walk to get places..that matters when it's 100 degrees 😜
Rooms were great the a/ c went out and we were moved to another room. Staff is very helpful and nice
The restaurants are good and they all have a variety of food as well.
Bell boys are super helpful and will keep track of your suitcases in the lobby if waiting to check in or out as you use the resort for everything while waiting for your room or transport after you check out of your room
Love this place...other location down the road is great as well just larger

Family_with_children

10/10

Exceptional

06 Jul 2026

Daniel

the property was in beautiful condition and very tropical the junior suite was huge and beautiful and the staff was on point

Partner

4/10

Poor

06 Jul 2026

Dora

La limpieza está muy bien el servicio es regular , pero el hotel está pequeño no hay nada que hacer por el mismo precio hay muchas mejores opciones y la comida del bufet mala siempre lo mismo .

Family_with_children

10/10

Exceptional

05 Jul 2026

Edgel Earl Alipis

Perfect vacation experience! Everything is accessible - convenience stores, public beaches, church, etc. That's on top of the various selections of food and beverages. They also offer free day tours in case you don't have plans for the day. There's so many activities to enjoy within the resort too. Our all-inclusive package is worth it.

Partner

8/10

Excellent

04 Jul 2026

Paola

Had a wonderful stay for my mom’s 55th birthday! Everyone was so friendly and helpful! All inclusive buffet had great food! Resort has two additional restaurants that you can also make reservations for, but we were busy exploring the city we did not have the chance to check them out. A plus is that the xcaret ferry to Isla Mujeres is right next to the resort, so there’s no need to make a drive anywhere else to catch the ferry! Highly recommend staying here! We loved our time and look forward to returning in the near future!

Family

8/10

Excellent

04 Jul 2026

Javian

Overall, I had a good stay at this resort. The hotel was well maintained, the staff were friendly and helpful, and the rooms were cleaned daily. The food was good with a decent variety, and the property was kept clean throughout our stay.

The only downside was that there wasn’t much entertainment or many activities available at the resort. If you’re looking for a quiet, relaxing vacation, it’s a great choice. However, if you prefer a resort with lots of daytime and evening entertainment, you may find it a bit limited.

Partner

10/10

Exceptional

03 Jul 2026

Claudia

Do not lose you wrist band /key card, since if will cost you $100 to replace. Other than that it's was great.

Family_with_children

6/10

Pleasant

03 Jul 2026

Donna

I like the keyless room key, which was a wrist band. In room wet bar filled with soda & can beers.
However, the food at the buffett waals horrible, tasteless and not a lot of options. Drinks were watered down and tastes like kool- aid. There is a 24 hr.snack bar, that we found about about after the fact. But it's just left over buffer food- that's not good to begin with.
No nightly entertainment. All in all- if you're looking for a lay by the pool and that's it. This resort is for you.
But, if you want good food, drinks, music and entertainment- find another Resort.- Absolutely nothing to do but Pool/Beach. Even the specialty restaurants food was Sub-par. Only 3 on property, Mexican, Seafood & Italian. Hard to get in- all booked up.
Also, pushy people in lobby trying to sell you excursion- not worth the money.
Not enough chairs at the Pool. Small beach. I've been to Cancun many times and stayed at way better Resorts. I guess you get what you pay for. Never again.

Family

10/10

Exceptional

03 Jul 2026

Dawn

There were five of us celebrating a high school graduation - three adults and two 18 year old. It was the perfect stay. The food was good, it was clean, and the drinks were flowing. A short $13 Uber trip away from downtown. Economical.

Friends

10/10

Exceptional

03 Jul 2026

Analiz

beautiful and great food will be back!

Family

10/10

Exceptional

02 Jul 2026

Donald

Very friendly and helpful staff. Variety of food at buffets, as well as delicious food options for à la carte restaurants on property (we were able to get reservations for 2 of them). We appreciated the extra little touches of activities provided throughout the week. Small beach area but large pool area. The sauna/jacuzzi were not available during our stay. Our room was well kept and restocked daily. Overall we enjoyed our stay here immensely.

Partner

10/10

Exceptional

02 Jul 2026

Yeleni

Excellent! Great for family!

Family_with_children

6/10

Pleasant

02 Jul 2026

Thomas

It is a decent place. I wouldn’t go back for the beach, a small beach area right by the ferry dock. I liked the Mexican restaurant the best.

Family

6/10

Pleasant

02 Jul 2026

Nelson

The staff was very friendly and welcoming. The restaurants are relatively small, so we sometimes had to wait for a table. The buffet restaurant could also be quite warm inside. There is only one pool, and the water tends to feel more like a thermal pool than a traditional swimming pool. Overall, the resort feels more like a family with kids environment, especially during busier periods, when the pool and common areas can feel crowded.

Partner

4/10

Poor

02 Jul 2026

Taghrid

We had a lot of issues with our two rooms. The first room air conditioning was barely working and I complained multiple times and no one came. The second room had a chemical smell to it like acetone. It was making us sick and I probably asked for someone to come three times before they came to just put an old air purifier in the room that did not get rid of the smell. They kept accusing us of doing our nails and us causing it? After multiple more times of me arguing and getting angry they finally gave me a supervisor to talk to and switched our room to a smaller room and lied about their capacity. Other than that, the food was good, it wasn’t that busy, pool was warm, and it was loud all through the night. Not my favorite stay.

Family

4/10

Poor

02 Jul 2026

Vinoo

Had to wait 2 hours and 15 mts to be checked.Nobody to greet you nor offer a drink. They would only give you once you get a wrist band. Front desk we're unfriendly at best especialy f you could not speak Spanish. There was just one restaurant which was though a buffet had to wait 25 mts to be seated. Customer service sucked especially if you dont speak Spanish. Beach? What beach...there is small portion cordoned off about the size of a large swimming pool by the back waters and constant barage of Ferry and yachts very close to you. You get only one booking at their specialty restaurant if you stay 3 nights and at that too i got 5 PM for dinner. Will NOT be back.

Family_with_children

2/10

Poor

01 Jul 2026

Norma Torres

When I arrived I was given a room the size of my closet with a slider door that faced the road with an old abandon field, very distressed view, you can see pipes coming from the roof top, was facing a very busy street loud traffic noise. I refused the room went back to the counter then asked for a better room with a view and not across a field, they then charged me an additional $50.00 per night to place me in a different room, it had a view however very small, I was at their mercy so I paid the fees. Also, the meals are all buffet style, you have to make reservations and you are only allowed a few for the specialty restaurants, when I am on vacation I do not like my meals to be timed managed. After 10 pm you had no food options other then paying extra for room service, and the food was not good at all.. first time in Cancun and our last one too, also on the beach area they had caution signs in English about crocodiles in the water, we only went to the beach front in the day time and never got in the water. Also, the few nightly shows they had were only 1 hour from 9-10 pm very low budget.

Partner

10/10

Exceptional

01 Jul 2026

Sara M

Loved how convenient everything was. All the food and drinks were so good. Had a blast

Partner

10/10

Exceptional

30 Jun 2026

John Thomas

Amazing and clean rooms, and the staff makes you feel like family! We have told all of our friends and family about our wonderful stay! Can’t wait to go back!

Partner

8/10

Excellent

30 Jun 2026

Sarah

It was a great property! The beaches were smaller and lots of boats and water toys used nearby, but it had great food and lots of activities on the property. All inclusive for a family of 5 with adjoining rooms was perfect. Huge shower in master and even a hammock in the balcony. We enjoyed ourselves!

Family_with_children

8/10

Excellent

30 Jun 2026

Ellis

Everyone was polite and very helpful but the food was not good at all

Family_with_children

8/10

Excellent

30 Jun 2026

lydia louise

The food was mostly very average.

Family

10/10

Exceptional

29 Jun 2026

Amalia

This hotel is small and it’s perfect that way. We travel to Cancun year after year and I absolutely loved this stay. The beach was just perfect! I went looking to be at the beach and thankfully, I was able to get in the water!

Partner

10/10

Exceptional

27 Jun 2026

Yusdenia

El hotel es pequeño pero bastante agradable, los servicios excelentes, buen trato del personal, la comida excelente , les recomiendo el restaurante mexicano, el puerto para agarrar el catamaran para viajar a Isla mujeres te queda al lado,

Partner

6/10

Pleasant

27 Jun 2026

Jessica

The location was great for traveling to Islas , ferry access great. Unfortunately, the alcohol service was not what I expected. They only had dis xxs to drink. Which is okay, but if like light beers they do t serve on beach or pool area. The pool in the evening was a little dirty and definitely warm. The beach was much cooler. My room was a conjoined and that was nice , but the traffic from street was loud. Wonderful views , boat watching and again ferry access. Not my best stay, but okay. FYI I did walk to Oxxo to get the drinks we enjoy. Defeated the purpose of all inclusive for my family.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Laura

EVERYONE WAS SO NICE FROM THE RECEPCIONIST TO THE GUYS AT THE BAR! WILL DEFINATELY GO BACK

Partner

10/10

Exceptional

27 Jun 2026

Maria nava

Staff

10/10

Exceptional

27 Jun 2026

MARIA

Everything was great

Family_with_children

10/10

Exceptional

27 Jun 2026

Nizamudin

Great place and excellent service and amenities and entertainment.

Friends

2/10

Poor

26 Jun 2026

isis

The staff was very rude they were more concerned about you visiting their other hotels for a time share talk. They only offer dos XX beer and have to pay additional for the others they have.

Friends

6/10

Pleasant

26 Jun 2026

Sandra

Pool and beach were small. I think they could have cleaned the pool better. Other than that there were some really awesome workers and some not so helpful.

Buffett was great and the service in there was great! The Lobby bar had awesome staff!!

Family_with_children

10/10

Exceptional

26 Jun 2026

Sarah Hiba

Le service, surtout le service qui des au buffet, c’était super incroyable, j’ai adoré

Self

10/10

Exceptional

26 Jun 2026

Yolanda

Nice resort friendly staff. Food options not so great overall great experience.

Family_with_children

6/10

Pleasant

25 Jun 2026

martha

1- The balcony door wouldn't close; they fixed it, but then it wouldn't open, so I had to leave my sandals and swimsuit behind because I couldn't get the door open. 2- The shower only produced hot water and smelled like sewage. 3- The phone to call the lobby didn't work; I reported it, but they never replaced it. 4- The air conditioning didn't cool the room enough. 5- One of the pool towels had mucus on it. 6- The food was actually very good, and the beach and pool were clean.

Family_with_children

10/10

Exceptional

25 Jun 2026

Matthew

overall would recommend. The description said breakfast included but the snack bar had food all during the day with different options everyday

Friends

10/10

Exceptional

24 Jun 2026

Edgar

Excelente atención del staff, comida y bebidas variadas, muy ricas!
El personal de limpieza super eficiente.
100% recomendable.
¿Que me desagrada?
Tener que abandonar el lugar....😔

Partner

6/10

Pleasant

24 Jun 2026

Melissa

the buffet staff by far made the resort 10 times better!

Friends

10/10

Exceptional

23 Jun 2026

Rajneesh

Great staff and service

Family_with_children

10/10

Exceptional

23 Jun 2026

Sarvleen Singh

Very friendly staff , reasonable prices , food is ok , can be better.

Self

10/10

Exceptional

22 Jun 2026

Natalie Paige

the staff we’re amazing!!! so so so helpful and kind 10/10 recommend!

10/10

Exceptional

22 Jun 2026

Guadalupe

I really like everything about this hotel, the people, the food and drinks were amazing, the only thing was the check in. It took about an hour because it was only one person.

Family

8/10

Excellent

22 Jun 2026

Claudia Hermina

El personal es Muy amable

Family

10/10

Exceptional

21 Jun 2026

Aaron Kim

One of the most amazing resorts at a humble price compared to the top rated/named resorts. 3 onsite restaraunts to choose from, and a snack bar that offers a nice selection of food for in between meals. The lobby is unique with an open floor plan and your room is just a couple minutes away to walk from a white sand beach. The staff are all very kind and accommodating. If you're looking for a really good resort and get the best bang for your buck this is it.

Partner

10/10

Exceptional

20 Jun 2026

CYNTHIA

Clean people are friendly kid friendly the girl named jenny is is great with the kids she works in the kids club my 6yr old still talks about her would go back

Family_with_children

10/10

Exceptional

19 Jun 2026

Christina Rubio

It’s clean good family environment, yet all activities are done by 10 pm and bar closes at 11

Family_with_children

10/10

Exceptional

19 Jun 2026

Elianna

Muy bueno el hotel lo recomiendo lo unico que no me gustó es las algas de la playa no la limpia bien desde temprano

Family_with_children

10/10

Exceptional

18 Jun 2026

Oleh

Good service!!!🌴🌴🌴

Family

10/10

Exceptional

18 Jun 2026

John

Best resort in Cancun.

Family_with_children

10/10

Exceptional

18 Jun 2026

Wilber

Todo está con buenas condiciones, solo sugiero que después de las 11 de la noche tengan un área para los adultos donde puedan seguir disfrutando de esas bebidas espectaculares que solo ustedes lo hacen con una calidad tremenda, gracias, gracias por lo demás continúen así de bonito

Family

8/10

Excellent

18 Jun 2026

Gabriela

It was good environment and lovely area. The one thing I can say is I feel they aren't very organized. Check-in took way longer than it had to be, only one check in person. We reserved a dinner for 10 people two days in advance. When we went to the restaurant, they separated us because we didn't give enough notice.

Family

8/10

Excellent

17 Jun 2026

Enrique

Everything was nice. the staff were great. Checking in was ok, but the food was not good at all

Family_with_children

10/10

Exceptional

17 Jun 2026

Edgar Erik Gorbea

Really good hotel

Family

6/10

Pleasant

17 Jun 2026

Charlene Nellie

Not bad but could be better. Unfortunately had to switch rooms 3 times due to no a/c and not enough beds. As well as room keys not working after a while for me and my roommates.

Friends

8/10

Excellent

17 Jun 2026

Kristie

Overall I give it 4 stars. I wouldn't stay longer than a week there because it is a very small resort and the resort food is basically the same almost every day so that gets old. The rooms were nice and clean. They really valued safety so you never felt unsafe there. For a short trip to a week I highly recoomend. Because it is the North hotel zone our beach was free from sargassium which was a big plus.

Family

6/10

Pleasant

16 Jun 2026

Anthony

By far, the best part of the trip was the staff! All of them were very kind and helpful. I never saw any of them standing around looking for something to do. They were always moving and making sure you had everything you needed.

As others have noted, the check-in process was pretty long. Rooms were perfect and very clean. WiFi worked in one room but not the other due to a very weak signal. The staff called during our first morning very early to give away a \"free gift\" which didn't interest us. Had to unplug the phone due to follow up calls. The beach was not what we had expected; sand was shallow (maybe 1/2 inch deep); rocky shore; no waves; next to a busy waterway with tons of boats. Pool water was dirty but provided some refreshment from the sun. Pool activities were fun and various music was played the entire time.

Food options were plenty and everyone should be able to find some things they will eat, especially if they are picky. Entertainment each evening was family friendly. Our favorites were silent disco and Michael Jackson nights. Excursions are available for purchase at the pool cabana which made it very easy for booking and leaving right from the hotel.

Family

2/10

Poor

15 Jun 2026

Jorge

The staff was rude without Manor's

Family_with_children

8/10

Excellent

15 Jun 2026

Mark Douglas

We took a family vacation and loved it! It is a smaller resort with wonderful service!

Family_with_children

4/10

Poor

15 Jun 2026

Ernestine

Reserved two rooms double beds. Only had single rooms available. Rooms very dated. Pictures are deceiving. Checked in on Thursday on Friday morning there were bugs on top of blanket and all over bottom of one of our back packs. We checked out and left!

Family_with_children

8/10

Excellent

15 Jun 2026

Alejandra

Aesthetic wise the property looks nice… rooms though, they need to be updated. The mini fridge are set too high but keep the drinks just barely cold.. phones don’t work in the rooms and we had a 2x2 room (connected rooms) but the conjoining doors wouldn’t open so it felt like if I left my kids in a different room.. and Check In was too long

Family_with_children

10/10

Exceptional

14 Jun 2026

Tina

Very helpful

Partner

10/10

Exceptional

14 Jun 2026

Alvaro Campos

Me gustó.mucho la atención del.personal, los alimentos, las bebidas, los restaurantes, la alberca, el.mar, las actividades.
No me gustó el zargazo que se acumuló.

Family

8/10

Excellent

13 Jun 2026

Maher

Nice hotel a nice customer service

Self

4/10

Poor

12 Jun 2026

Sara

We did not like this resort. There are only two different restaurants other than the buffet. It is difficult to get a same day reservation even though they say no problem before 4pm. We tried at 1pm. We got tired of the buffet! The staff at the buffet is good! There is no option for food outside. You have to be fully clothed to eat anything which is not ideal at a beach resort when you are swimming. The resort is more geared toward Mexican people than Americans. The music, activities, etc. They almost solely speak Spanish. I speak Spanish but still not ideal service for Americans. There is no swim up bar or infinity pool. The room option 2X2 connecting rooms is a good option with teens. Definitely no nigh life at this hotel or many teens. It was hard to get more than two towels per room. For prospective we usually stay at a RIU and are always happy! We won't deviate from RIU again.

Family_with_children

10/10

Exceptional

12 Jun 2026

Dusti Lee

We liked the family atmosphere, the kind staff and the overall cleanliness of the place. Thanks for making it enjoyable and memorable

Family

8/10

Excellent

11 Jun 2026

Nikolay

Install Mall security cameras, and the end of the hallways

Family

10/10

Exceptional

11 Jun 2026

vladymir

The stay was AMAZING.The staff were so Kind and gentle. The food was Great and unlimited. The jetsky experience. The beach is small but clean. This going to be my 2nd home.
Thanks for this exclusive experience in cancun.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Manuela

Beautiful, clean hotel with a welcoming atmosphere. The staff were always smiling and went out of their way to make sure guests had a great experience.
The buffet restaurant was very good, with a varied menu each day. We also made complimentary reservations for one night at the Italian restaurant and one night at the Mexican restaurant. While both restaurants were enjoyable, I found the food a little bland for my taste.

The pool and beach areas were excellent, with easy access and plenty of space to relax. We also took the ferry to the island, which was a great experience and a nice addition to our stay.

Overall, we had a wonderful vacation and would recommend this hotel to others.

10/10

Exceptional

11 Jun 2026

Reyna Alejandra Gallegos

everything was perfect exept in the front desk , employees were great but only one employee checking in for about 30 people trying to check in . took more than one hour to check in

Family_with_children

10/10

Exceptional

10 Jun 2026

Raquel

beautiful hotel great staff, i have wonderful memories great food

Family