Name: Melia Casa Maya Cancun
Address: Blvd. Kukukcan KM 5.5, Cancun, 77500, MX

Melia Casa Maya Cancun

Cancun (and vicinity) · Mexico

Blvd. Kukukcan KM 5.5View location

100 reviews shown

2/10

Poor

25 Jul 2026

Kitam

This was by far one of the worst hotel experiences I’ve ever had, and I would never recommend staying here.

The first disappointment was that I paid for an ocean-view room but was given a partial ocean view instead. I paid extra for a specific room category, and the hotel failed to honor my reservation. Instead of fixing the issue or offering meaningful compensation, they brushed it off.

The customer service was terrible throughout our entire stay. The front desk staff during both check-in and check-out were rude, dismissive, and acted like helping guests was an inconvenience. We also noticed that once staff realized we were from the United States and spoke English, their attitude completely changed. We felt like we were treated differently than other guests and never truly welcomed.

The service was practically nonexistent. Every time we called for extra towels, water, or anything else for our room, no one ever came, or the response was that we had already reached our limit for bottled water. I became extremely dehydrated during our stay, and it was frustrating to be told we couldn’t have additional water when we needed it. The hotel only provided glass water bottles that required a special bottle opener. If you misplaced the opener, opening the bottles became a hassle, making the situation even more frustrating.

Some staff members seemed friendly at first, but it felt like that friendliness disappeared once they realized they weren’t getting an immediate tip. After that,

4/10

Poor

24 Jul 2026

Andre

Room was clean and room cleaner was amazing. The staff only caters to Spanish speaking people. I purchased “The Level” package and it really didn’t matter or make a difference. They let anyone on the beach and sit in the chairs on the beach bringing their own drinks and food. We sat in the “exclusive” area on the beach and no one brought us a drink until we complained because the waiter served other people in the “exclusive” area. We bought a charger from the gift shop that didn’t work and they blamed it on the outlets in the room and wouldn’t return my money or give me a replacement. The front desk girl speaks to people like she smarter than everyone. I asked for help with my transportation to the airport which was arranged by the hotel and she treated me poorly and was condescending. The water park is super cool and Armando the bartender over there was awesome. The “resort” is very small. There is no special lounge for “the level” experience, that’s a joke. I would not recommend spending more for this experience. Your kids will like the water park and pool for sure.

10/10

Exceptional

23 Jul 2026

Yordanis Camejo

Everyone was very nice and helpful with the questions recommended 100%

8/10

Excellent

23 Jul 2026

Olga Alicia

Better than expected, sargazo was to the minimum we were able to go in the water every day, we enjoy all the food specially at the beach the servers are so attentative bringing snacks and cold drinks the service was fantastic.
We got an upgrade on our room on the 3rd day of our stay beautiful beach view from our balcony♡
They have a lot of activities for the kids we didn't have any kids this time but is a nice resort for the family.
Gracias a todos los trabadores por hacer nuestra estancia fenomenal.

8/10

Excellent

20 Jul 2026

Humberto

El hotel excelente,, la comida está muy escasa hay muy pocas opciones,, algo tan esencial para las niños como papas fritas y helado ,, no tienen

Family_with_children

4/10

Poor

20 Jul 2026

Andy

La comida pésima , poca variedad

Family_with_children

10/10

Exceptional

18 Jul 2026

joseph

Great experience

Family_with_children

10/10

Exceptional

15 Jul 2026

uri

This place is an absolute gem! The service is top-notch, especially the attention to detail. We had someone available 24/7, which was a lifesaver since we had a little one and needed some extra help. They even went above and beyond by assisting us with restaurant reservations and providing everything we needed for our room.

The view is simply breathtaking, and it’s fantastic that all water activities are conveniently located right on the beach, eliminating the need for a bus ride. The rooms are spacious, but the property feels a bit cramped for those who prefer larger accommodations.

The food was fantastic, as I know what I like. I agree with most people that the buffet is limited in terms of the number of guests, but the cleanliness of the place is impeccable. Our room was spotless every day, and they even restocked essentials, including new towels.

I highly recommend splurging on the level package. It’s worth every penny, as it includes room service and a private beach area. Overall, I rate this place a solid 5 stars. My favorite dining spot is Casa Nostra; their food is simply the best, highly recommended!

Family_with_children

10/10

Exceptional

14 Jul 2026

Francisco

Very happy with everything.

Family_with_children

10/10

Exceptional

13 Jul 2026

Heather I

We traveled with two teenagers and picked this resort specifically for the water park. It’s decent with a few bigger slides and smaller ones as well for younger kids. The adult pool was nice and clean. There were daily activities were fun and they actually did the activities (some resorts plan them but don’t do them). Staff was friendly and helpful on every interaction whether it was the bell hop, front desk, waitstaff, outside staff, etc. It was a tad hard to get a restaurant reservation as they fill up quickly. The room was very nice but noisy as we could hear the family in the rooms next to us. The room had minimal plugs to charge items or use. The bathroom needs a couple more places to hang items like towels. The beach was beautiful and they have separate activities outside the hotel close by. We would return to this resort.

10/10

Exceptional

08 Jul 2026

Franklin

Better than other cancun hotels

Friends

8/10

Excellent

08 Jul 2026

Katherine

⭐⭐⭐⭐⭐
Our family had an amazing stay at the Meliá Casa Maya Resort in Cancún! From the moment we arrived until the day we left, every member of the staff made us feel welcomed and appreciated. The resort was beautiful, our room was always spotless, and we had a breathtaking beachside view from Room 1717 that made our vacation even more special.
A very special thank you to Armando at the morning coffee shop. Every single morning he remembered my order without me even having to ask. That level of kindness and attention to detail made my mornings so enjoyable.
Another huge thank you to Jafet, the bellman, whose hospitality was truly exceptional. He went above and beyond to make us feel comfortable and welcomed throughout our stay.
We also want to recognize the outstanding restaurant and bar staff. Christian was a wonderful waiter who always made sure we had everything we needed and encouraged us to let him know if there was anything else he could do. Wilfredo, Tony Montana, and Israel were all attentive, friendly, and provided excellent service every time we saw them.
A special shout-out to Saúl and Ian at the bar. They were both fantastic, but Ian especially made every visit memorable with his friendly personality and outstanding customer service.
Our housekeeping team also deserves recognition. We returned to a perfectly clean room every single day, and it was obvious they took great pride in their work.
Thank you to everyone at Meliá Casa Maya Resort for making our vacation

Family_with_children

10/10

Exceptional

08 Jul 2026

Gustavo

I like all the staff ready to help you, when you’d ask for help! The hotel lobby, restaurants and pool areas were in great shape. Always had someone cleaning something! They could really help more when scheduling dinners. I only felt helped when Ruben took care of me!!!

Family_with_children

2/10

Poor

08 Jul 2026

Victor J

Many of the staff was not very helpful and some even had bad faces, gestures. This is an all inclusive high end hotel to be having this type of service. Every time we went to the bar, they saved on iced. They only give you a bit and you had to tell the server to fill the cup. Really! Saving on ice! The same with the coffee. It was terrible made at all the locations. To reserve at the restaurants, you had to go to the front desk on a daily basis as you couldn’t reserve for your entire stay. Other hotels allow for this. The bedroom mattress was terrible as well. It was like broken in one side therefore cause messing me back pain. The espresso maker did not work and I had to almost argue with maintenace to have it replaced. In conclusion, not a happy vacation at this hotel, will not recommend and will definitely not go ever again to a Melia Hotel.

Family_with_children

8/10

Excellent

07 Jul 2026

Alain Del

Las instalaciones no estan mal , esta todo limpio , el personal en algunas ocasiones no tiene el mejor trato pero es en ocasiones aislada fuera de eso todo ok , la playa no es la mejor de cancun , había algas pero los servicios de la playa muy buenos ,el hotel es bueno para familia aunque puede mejorar en algunas cosas , pero en general pase una buena estancia.

Family_with_children

10/10

Exceptional

07 Jul 2026

Ingrid

Excelente!!!

Family

8/10

Excellent

06 Jul 2026

Rigoberto Raul

the Hotel is amazing, the personal they give us the welcome, room service, hotel and restaurant personal service was amazing. my only two complaint is one the buffet on meal and dinner don't hat not many options on Meal and dinner food, but breakfast was really good. my second complain is the personal on this buffet (No all the personal) no make you us welcome. One example: I ask a lady for Coffey, and she said that is not his area and I said on only need a mug to serve me Coffey for me and wife and she said I needs to wait for my server, nobody show up on my table. otter 15 Min I get up, and I take the cereal bowl to serve me a Coffey and there was not water also. I'm understand that the servers expect tips all the time even the service was poor, we are not responsible to leave tip if we feel the service was bad.

This has not complained to someone get in trouble, this is only to improve service.
Because, if have change to go back to Melia Casa Maya Cancun All Inclusive I go back.

Family_with_children

4/10

Poor

06 Jul 2026

Corlin

The beach view was awesome. In terms of room service it was amazing, everyday they came to clean the room but 1 time we found a dead cockroach on the floor. They said that it is a no smoking property that there is a designate area for smoking but the exhaust in our room smells cigarette. I recommend to upgrade your package to avail all the restaurants, food and ammenities they offer.

Family_with_children

6/10

Pleasant

05 Jul 2026

Chris

Check-In was a nightmare because they made me pay adult price for my child. Check-Out took 10 minutes at 4:30 am with us only being the only family there. Ten minutes later I get an email for an online checkout. Everyday I had to call front desk to stock up my mini refrigerator. The room safe did not work so I had a replacement that partially worked. Apart from this, the restaurant staff were top notched and pool staff very nice. The gym is nice and clean and sized. Nothing spectacular with this place that makes me want to come back.

Family_with_children

10/10

Exceptional

04 Jul 2026

María de los Ángeles

Mi estancia fue 100/100 agradezco a mi concierge personal RUBEN de expedía que estuvo al pendiente de mi estadia en todo momento brindandome su apoyo en lo que yo necesitaba durante mi estancia es muy amable muy servicial.
Nuestro agradecimiento Al capitan Gabriel Palomino y su equipo de camareros Argenis, Jesus, Ivan y Nelson su servicio 100/100 sus hostes del restaurante Cape Nao un servicio increíble
Restaurante Merkado hostes Guadalupe 100/100
Restaurante Casa Nostra
Camarero Alfredo gracias por su atención y su detalle por mi aniversario de bodas pastelito
Tengo un agradecimiento especial a otra persona Rosaura ama de llaves gracias por tu apoyo en mi habitación 100/100
Los bellboys muy amables
Me quedo con un recuerdo muy especial e inolvidable esta es mi segunda oportunidad de ser huesped de Melia Casa Maya en este año, espero regresar pronto saludos coordiales

Partner

2/10

Poor

04 Jul 2026

Ermelinda

The lady at check in was not mean. She made us pay extra bcs on my booking she said i had put my sons age as 12 but he is 13 now and is considered as an aduled and we had to pay an extra 800$ even though i had the right date of birth on my booking information.

Family_with_children

2/10

Poor

04 Jul 2026

Glennis Laura

Si van a ir a este hotel piénselo bien , el servicio es horrible al menos esa fue mi experiencia, la mayoría de los trabajadores te trataban súper mal , otros si eran muy amables , el servicio en los restaurantes a la carta era horrible, excepto en casa nostra ahí te trataban súper bien y eran muy amables y no se tardaba la comida , en cambio en cape nao te tardabas 1 hora y aún ni comías y para q dieran hasta agua era un problema, otra cosa si vas a ser the level piénsalo bien porque en realidad no tienes ningún beneficio, según tienes derecho a bebidas premium y de más , pero cuando le pedías una bebida en especial a él de la barra te decía ya se me acabó , si pedía una margarita de maracuya con tequila patrón me ponían muy mala cara , en fin fui a unas vacaciones y a celebrar el cumpleaños de mi hijo y la experiencia fue amarga al menos en mi caso porque soy latina porque los gringos si recibían buen servicio, en fin a este lugar no regreso jamás , todo por el mar servicio de los trabajadores, porque el hotel lo vi muy bonito al igual q las habitaciones el hotel me gustó pero el servicio del personal es horriblemente malo

Family_with_children

2/10

Poor

03 Jul 2026

Nowel

Los restaurantes muy mala atención y la comida de muy desatendida no rellenan la buffet

Family_with_children

10/10

Exceptional

02 Jul 2026

Sandra

Very nice staff

10/10

Exceptional

01 Jul 2026

Shaquetta

The room and staff were excellent!

Family_with_children

4/10

Poor

30 Jun 2026

Edwin

El hotel es bonito algo pequeño pero está bien remodelado lo que arruina todo es El servicio de algunas personas que están en áreas clave pedimos un tipo de habitación nos querían dar otra, pedimos 2 camas nos querían dar 1 cama para 4 personas y todavía con mala actitud y sin solución y al pedir hablar con supererior ella era la supervisora en turno este entre otros problemas en otras áreas, hay un par de personas que tienen una actitud espectacular que hacen que uno pueda disfrutar el lugar son las que salvan la estadía.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Annasthia

Katrina was very helpful best server. Pool needs to separate kids from adults. Kids was even involved in gambling pool games that was a disappointment for me.

Friends

10/10

Exceptional

29 Jun 2026

Sheena

everything about this resort was great

8/10

Excellent

29 Jun 2026

Sara

I like the location of the hotel, if you have kids it’s the perfect beach 🏖️. What I didn’t like was that they don’t have a variety of food.

Family_with_children

10/10

Exceptional

27 Jun 2026

Oralia

I loved it here!!! My family and I had a great time!

Family_with_children

10/10

Exceptional

27 Jun 2026

Julio

Muy bonito hotel todos muy amables los restaurantes como muy deliciosa comida lo recomiendo 10-10

Family_with_children

10/10

Exceptional

26 Jun 2026

elba ernestina

Everything was AMAZING!! Staff, food, drinks, beach,cleanliness will like to have more adult activities but definitely will recommend and will be back whenever possible wish could give them more than 5 stars just a recommendation for tourist please tip people around the hotel for us was really sad looking people working so hard to make everyone have their dream vacation and very very few people giving tips I don’t think a couple of dollars here and there will break any tourist, but it’s just my point of view.

Family

10/10

Exceptional

26 Jun 2026

Elisama

A mí me encantó el hotel, el cuarto con vista al mar, muy limpio, la comida y bebida no fue mucho de mi agrado pero entiendo que es mi gusto. Se come diferente en cada lugar que vas. Uno de los restaurantes me encantó. De ahí todo super bien!

Family_with_children

4/10

Poor

25 Jun 2026

Brandon

At a glance, this resort looks like a great place to be, especially for the price. But once you’re there, you notice that the service is extremely spotty. If you’re calling for room service or reception from your hotel room… Sometimes they answer the phone and sometimes they don’t. Your room service can arrive in 15 minutes, one hour… Or maybe not at all. Good luck! There are also chips and dents throughout the resort that need maintenance, particularly near the rooms. The bathroom is fairly tidy, but the toilet could use more grout or caulking around the rim. It’s kind of gross to look at. Just more attention to detail.

While the waterpark seems like a great selling point, there’s hardly enough chairs for all of the parents and barely any shade at all. They should really consider covering the waterpark with more umbrellas. It’s honestly a safety issue.

At one point, my shower water stopped working for 10 minutes. The food was really bad. When dining at the breakfast buffet, I had to ask staff for water five or six times. I saw many people just going to get it themselves at the workers station.

I really recommend making restaurant reservations first thing in the morning so that instead of your food being disgusting at the buffet or poolside grill, it can be mediocre at their “fancy” restaurants.

On the plus side..They do a pretty good job at entertaining the children in the pool and in the evenings. The beach is nice but small. That’s all I got. Won’t book again.

Family_with_children

10/10

Exceptional

25 Jun 2026

Guadalupe

10/10

Exceptional

24 Jun 2026

Abdiel Arturo

Habitación amplia y limpia, bastante variedad de comida, y sobre todo el parque acuático que a mi hijo le encantó, sin duda volveremos.

Family_with_children

10/10

Exceptional

24 Jun 2026

Murwan

Excellent hotel , I would recommend it to anyone

10/10

Exceptional

23 Jun 2026

Fanfan

Tout était correct. Les manques comblés sur demande.

Family

10/10

Exceptional

22 Jun 2026

Lesky

Es un muy buen hotel, la gastronomía y el servicio fue excelente aunque en ciertos horarios y días se sentía desabastecido el buffet y abarrotado de personas. No eran personas que se hospedaban en el hotel sino que venían a pasar el día. También la playa era frecuentada por personas que accedían a diario desde la calle.
Las habitaciones espaciosas y siempre limpias, el personal en general muy amable y el hotel siempre tenía actividades para chicos y grandes.

Family_with_children

10/10

Exceptional

21 Jun 2026

enrique silva

Everything was Perfect! Food was so good, and the drinks were perfect!

Family_with_children

6/10

Pleasant

20 Jun 2026

Alejandro

Staff and servers at restaurant is very poor quality. You order drinks at pool side then they forget and come back to ask again. Then sometimes they just never come back. They’re way understaffed. Room was good and clean. Check in was slow. Ice cream machine was not working half of the time. It is not self serve, so you have to get attitude from a server before getting your ice cream. All pools were dirty with “random” trash. Bracelet is your key to the room and it would stop working. Buffet would run out of plates and it would be 10-15 minutes before they were restocked. Evening activities were not good. The spa and their staff were good. If you’re not a member, you will be looked down upon. So be ready for it.

Family_with_children

6/10

Pleasant

19 Jun 2026

Miguel Angel Padron

Falta mas personal y mas atención en las comidas y bebidas estan mal humorados siempre y parece que te van a regalar lo que pides muy mal servicio

Family_with_children

2/10

Poor

18 Jun 2026

Arisnel Diaz

The hotel is nice, and the rooms are too. However, I do not recommend it because the buffet lacks variety; the food is terrible and repetitive. The service is abysmal—you might wait 20 minutes or more just to get a glass of water, soda, or juice. It was a terrible experience in that regard; I wouldn't recommend it, and I wouldn't go back.

Family_with_children

10/10

Exceptional

17 Jun 2026

Michelle

Spacious and clean room views are beautiful

Family_with_children

10/10

Exceptional

16 Jun 2026

America

Tuve una experiencia muy positiva durante mi estancia. El hotel tiene un ambiente muy familiar y desde que llegas te hacen sentir muy bienvenido. El personal es muy atento, amable y siempre dispuesto a ayudar. También disfruté mucho las actividades organizadas, que son increíbles y hacen que te sientas como en casa.

Lo único que sentí que podría mejorar un poquito fue la comida, aunque puede ser una percepción muy personal porque soy un poco picky para comer. Aun así, sí volvería y lo recomendaría con gusto a mis familiares y amigos.

Family_with_children

6/10

Pleasant

15 Jun 2026

Marco

The staff was very friendly. The hotel is old and it will be great if they could improve it. Room was ok. Food was GREAT! Even though that the hotel doesn't look like is updated, seems to be the best option close to the beach.

Self

8/10

Excellent

15 Jun 2026

Marco

Overall, we had a great experience staying at this hotel. I definitely will go back again. The staff was very cordial and friendly. David and Marcos made us feel very welcome to the hotel, and they both were very kind and helpful with what was needed. The only thing I will improve is the quality of the food, which was ok but not outstanding.

Family_with_children

6/10

Pleasant

14 Jun 2026

Rebeca

Viajamos con mis hijos, los reastaurantes son solo bajo reserva y la comida no es muy buena. La playa es linda pero tenía mucho zarpado y habían playas mucho más limpias. El personal no fue muy atento, en uno de los restaurante era solo a la carta y se tardaron 2 horas en brindar la comida. Los juegos de posiciones a para niños no funcionaron toda mi estadía. Tienen buenos animadores y la piscina grande es muy linda al igual que la habitación súper amplia

Family_with_children

4/10

Poor

14 Jun 2026

Mary

Staff needs training for why people
Come to an all
Inclusive . Making you stand in line at 9 am to
Get dinner reservations, ridiculous!
The bar tenders never met your eye , they'd rather wash dishes
Food was not great, only the past place was decent ! Great fish there!
Would not stay here again
Sorry , too many misses for us

Family_with_children

10/10

Exceptional

12 Jun 2026

Erika

Family_with_children

6/10

Pleasant

12 Jun 2026

John

Below average compared to other resorts in Mexico. While the rooms are spacious and nice, and the beach front and ocean near the hotel are excellent, the hotel itself lacks proper management. Front desk is less than cordial upon check in (not to mention they lack the usual courtesies of a refreshment upon arrival like you will find with other resorts). The rugs and sofas in common areas are filthy. Zero service on the beach. If you want a drink you need to get it yourself. Beach bar is equally understaffed. One morning customers were waiting 15 minutes at the bar with no bartender. Not easy to make a reservation for a dinner at one of the restraurants. Reservations can only be made in person between 9 am - 4 pm. Service and food at the breakfast buffet and Italian restaurant was very good. New York strip steak at the restaurant on the beach for dinner was terrible. Meat was dry and fatty. The rest of the food we ordered was very good. Overall a below average experience.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Eduardo Jesus

El hotel está bueno pero el servicio podría mejorar. Difícil para concretar una reservación en restaurantes y el servicio en la alberca era casi nulo. Dejé notas para el cumple de una niña y no me cumplieron con lo prometido en la reserva. Las playas y la locación muy buena

Family_with_children

10/10

Exceptional

10 Jun 2026

Carlos

Staff was beyond friendly. Everyone, was ready to help a moments notice. Special thanks to lifeguard Ricardo, waiter Emmanuel on the beach, also Rodi, and Isa at the Level Club. You guys made the experience the best. Thank you!

Family_with_children

10/10

Exceptional

09 Jun 2026

Angelica

Everything was

10/10

Exceptional

09 Jun 2026

Muhammad

very family friendly, very hard working staff.

Family_with_children

8/10

Excellent

09 Jun 2026

Manuel Del

I really loved the hotel and had a great stay overall. The hotel itself is beautiful, and the beach was absolutely excellent. The only downside was that the waiters at the restaurant and bars seemed very busy at times, so food and drinks could take a little while to arrive. However, considering the price, I really can’t complain much because the experience overall was very good.

Family_with_children

8/10

Excellent

08 Jun 2026

Margarita del Muro

Hotel muy elegante, a muy buen precio, alberca a buena temperatura siempre, playa super limpia aunque muy corta y no nos gustó el hecho de que solo tienen un mesero por restaurant de especialidad.

Family_with_children

10/10

Exceptional

07 Jun 2026

Joel

Clean amenities

Family_with_children

10/10

Exceptional

04 Jun 2026

Yan

Very beautiful view and clean

Family_with_children

10/10

Exceptional

30 May 2026

Christian

The hotel is fully staffed, everyone was very friendly and the food was good, the kids’s clubs upstanding, they are all very sweet.
The room was a dream.
The only big issue was the round pool outside the kids’s club. The pool start shallow but goes till 5’6”deep. I saw my child entering and being fully submerged in the middle just about to drown, I jumped into action in not time to rescue him of course.

Family_with_children

10/10

Exceptional

28 May 2026

Adriana

En general todas sus areas y servicios El club de niños muy recomendado

Family_with_children

6/10

Pleasant

25 May 2026

Hector

The building and rooms were great!!
Food was not good!
Restaurant manager needs Customer Service training.

Business

2/10

Poor

14 May 2026

Keri

This resort is beautiful. It’s a nice small property and was convenient to navigate with my family. Unfortunately,
1. The service was terrible. We had the “level” premium package and service, amenities, and attentiveness was more than lacking. I felt like I was burdening any staff I interacted with whether it was asking for a drink at the bar or requesting toilet paper in the public bathroom.
2. The food was mediocre and when I almost choked on a large piece of cellophane in the pulled pork at breakfast, no one was phased.
3. I had jewelry (which was other non valuable items stolen from our room, spent our entire last night and last morning assisting security with an “investigation” and then was ghosted by them as soon as I left the resort. They hung up on me when I called, multiple times.
4. The kids club and activities were VERY subpar. It was all very poorly organized and mismanaged. Fortunately, most kids dont know any different.
5. In general, the resort looks great on the surface but greatly missed the mark on details. No limes or olives at the bar. The ceiling of our room collapsed more than once, creating a huge mess on all of our stuff— they acted like this was no big deal, covered it with drywall mud and moved along. Dinner reservations were impossible to get, even with “level priority access.” People without level access waited for an hour each morning in the lobby to secure a reservation for the evening.
Skip this resort!

Family_with_children

4/10

Poor

10 May 2026

Erik

Great place away from the hustle and bustle. Food was sub par. Not very helpful when it came to food allergies. They would ask you but then do nothing about it. Waterpark was good, however they need more chairs to accommodate. Staff seemed bothered that we were asking questions or wanting to be served. We upgraded to level and to be honest I didn’t feel any extra perks were provided. They had their favorites that were either locals or people who visited a lot. I would not bring my family back to this place.

Family_with_children

10/10

Exceptional

07 May 2026

silvia

The hotel was beautiful, we enjoyed the unlimited drinks and food, overall the stay was fantastic.

Partner

2/10

Poor

06 May 2026

Maria erika avalos

I recently stayed at this hotel and unfortunately had a very disappointing experience. The service during my stay was poor, and several staff members were unhelpful and unfriendly.
After checking out, I realized I had accidentally left behind two polo shirts in my room. I called the hotel to ask whether they could ship the items to my home, but no one gave me a clear answer, timeline, or assistance. I had to follow up multiple times without receiving useful help.
I understand mistakes happen, but I expected better customer service and communication from the staff. Based on my experience, I would not stay here again.

Family_with_children

10/10

Exceptional

30 Apr 2026

Tyler Joseph

We had an amazing stay at Meliá Casa Maya and would absolutely come back. This resort is perfect for families. The water park was a huge highlight—our kids spent hours there every day and never got bored. There were also tons of activities geared toward kids, which made the whole trip easy and fun for everyone.

We stayed in a two-bedroom Level suite, and it exceeded expectations. It was spacious, clean, and very comfortable—perfect for a family to spread out and relax. Having the extra room made a big difference in enjoying our stay.

Another standout was the service—food and drink delivery right to our lounge chairs was excellent and made relaxing by the pool effortless. There were always plenty of lounge chairs available too, which is a big plus and something not every resort gets right.

Overall, this resort delivered exactly what we were looking for: a stress-free, family-friendly vacation with great amenities. Highly recommend for anyone traveling with kids

Family_with_children

8/10

Excellent

18 Apr 2026

Arturo

Very family friendly

Family_with_children

6/10

Pleasant

17 Apr 2026

Yaima

It was ok. The beach was nicer than Riviera Maya but only 1 pool and not too many activities for the kids. The beach is not private and has people from the community. It disnt feel totally safe but overall for its price, not too bad.

Family_with_children

8/10

Excellent

16 Apr 2026

Brian

Room, hotel common areas, beach, restaurants, amenities were all great especially at \"the level\" service upgrade. My son and I had no problem at any of the restaurants, my wife had a bit of a problem as she is gluten and dairy free and doesn't eat meat except for fish. I would recommend this property!

Family_with_children

10/10

Exceptional

14 Apr 2026

Hector Daniel

Everything was good

10/10

Exceptional

11 Apr 2026

Morgan

Good family holiday

10/10

Exceptional

10 Apr 2026

SaSan

Was here for about a week
Generally satisfied with everything that they offer and the staff were great
*Just a small concern about recyclable drinking cups at the bar were just rinsed and re-used often , not sure of that's a good practice with amount of people in the hotel
But overall would recommend this hotel

Family_with_children

10/10

Exceptional

09 Apr 2026

Estibens

We just got back and are ready to go back! We highly recommend this hotel. We traveled as a family of 5-three kids under the age of 10. I did so much research before actually booking because of it being smaller and fairly new. This is a beautiful, super clean aesthetic hotel! The pool pictures make it seem like the pool is small but there’s actually plenty of room for everyone.
Food options were great but dinner was the best. Our favorite restaurant was Cape Nao and our waiter Fernando was so polite and friendly. That is true about every single employee to be honest-my husband and I discussed how everyone-no matter their role at the hotel was friendly! They will make you feel welcomed from the moment you walk in.
Plenty of activities but no kids club so you do have to stay with your kids. Also every local that we spoke to mentioned how the hotel is situated on one of the best beaches. It really was the best. No as blue as Isla mujeres but just as calm and clean. Make sure you spend your morning at the hotel not the afternoon. In the afternoon there’s more sargasm but in the morning it’s sooooo beautiful for hours and hours.
The water park is another perk! You can get drinks delivered to your chair, order food in that area and it’s completely safe and clean!
I could go on and on about this hotel. It’s a must book!

Family_with_children

10/10

Exceptional

01 Apr 2026

Marshall D.

The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process.
The atmosphere was very family friendly, and the waterpark offerings were exceptional.

8/10

Excellent

31 Mar 2026

Christopher

Kids loved the water park and the beach had pillow soft white sand. We didn’t have too much of a problem finding lounge chairs. Activities were a bit few and far between and it’s not really a “party” resort. More for kids and/or relaxation.

Family_with_children

6/10

Pleasant

29 Mar 2026

Heather

Wish there were more dining options and better organization for dinner reservations. Room was outdated but view was nice. Definitely will stay at a slightly larger resort next time. Jose - the pool server was amazing!!

Family_with_children

10/10

Exceptional

28 Mar 2026

Stephen

Yes was activities for the kids and a few for the adults

Family_with_children

8/10

Excellent

27 Mar 2026

Trang

The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.

Family_with_children

8/10

Excellent

27 Mar 2026

Danica

Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.

Family_with_children

10/10

Exceptional

25 Mar 2026

jacqueline

Staff was absolutely amazing. So glad we went with the upgrade to the Level. Very much worth it considering the amenities.

Great beach access and kid friendly. Could not ask for more. Thank you!

Family_with_children

10/10

Exceptional

24 Mar 2026

Thomas

Such an excellent resort. Clean, fun activities for all ages, and great food.

10/10

Exceptional

24 Mar 2026

Dorota

Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏

Family_with_children

10/10

Exceptional

20 Mar 2026

Adalberto

Everything was very good.

Family_with_children

4/10

Poor

20 Mar 2026

Juan Carlos

I recently stayed at this hotel and unfortunately had a disappointing experience. While the facilities themselves have potential, the overall service fell below expectations.
One of the biggest issues was the pool area. The hotel’s policy regarding reserving chairs is unclear and poorly enforced. As a result, guests were leaving towels on chairs for hours without actually using them, while others struggled to find a place to sit. This lack of organization led to tension among guests, and at times even arguments over available chairs—something that should never happen in a relaxing environment.
Overall, the combination of poor service and inadequate management of shared spaces made the stay far less enjoyable than it should have been. I hope the hotel takes steps to improve communication and enforce clearer policies to avoid these issues in the future.

2/10

Poor

16 Mar 2026

Rafael

The food was terrible

8/10

Excellent

12 Mar 2026

Kristi

Staff were amazing. Ask for Leidy - she was an amazing beach crew member who went out of her way for my family. Property was clean and beach views were beautiful. Food was our only criticism- basic buffet was very school cafeteria (worse actually) skip Italian restaurant all together

Family_with_children

8/10

Excellent

11 Mar 2026

Daniela

The hotel was nice. It could be better with another pool and some more art in the rooms. I had a hotel credit but it comes as
Vouchers which are hard to use. An actual credit would have been nice.

Self

8/10

Excellent

10 Mar 2026

Caleb

We had a big room, plenty of space for a family of five. Amazing views from the balcony. Food was good, but could be much better if they kept the buffet food hot. Pool and waterslides were both great, the kids had so much fun.

Family_with_children

10/10

Exceptional

09 Mar 2026

Dana Allyn

The resort was exactly what we were looking for. Traveled as a couple. Resort was clean, relaxed, and the staff was super friendly and helpful. The beach was very wide and beautiful. Not a rocky beach and a nice sized swimming area. This is not a big party resort which is also what we were looking for. With the water park/water slides, this is a great family resort. Lots of kids. The food was as you would expect at an all inclusive. It was good, some really good items, but standard all inclusive at this price point. Our goal was to get out of the cold and enjoy the beach and drinks and this was a perfect choice. Easy 10 min walk (safe walk) to jump on the Ferry to go over to Isla Mujeres. We did not reserve the Level experience this time but our partial ocean view room was perfect! Full living room, very large master suite with a balcony was more than we expected. House keeping kept the room sparkling clean every day and restocked the mini bar daily. Let me say again, the staff was excellent at this resort!

Partner

8/10

Excellent

04 Mar 2026

Clayton

We had an amazing 7 night stay at Melia casa maya. Family of four our kids are 10 & 8.

Staff are very friendly and helpful- we loved the atmosphere.

Drinks are all good. Bartenders all amazing.
I wish there were more restaurants tho we missed having Asian type of food as there were none.

Beautiful beach. Clean and calm right in front of the property but getting beach chairs were bit tricky. Were all taken by 9. I asked a guy and he said they put their towel at 6:30.

The general store was ridiculously overpriced so I suggest everyone go elsewhere or use uber to get everything (still save a lot if money)

No coin operated laundry available and laundry service by the resort is very expensive which might be a dealbreaker for some. Especially when you travelling with kids.

Overall we had a great time at Melia casa maya.

Oh if you are getting resort credit by booking on Expedia do not even bother about it. Went to spa treatment because I had $150 but They would not let me use it and had to pay out of my pocket at the spot. And when I asked about it at the guest service they did not know what to do with the credit.

Family_with_children

10/10

Exceptional

02 Mar 2026

Iosua

Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book \"The Level\" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.

Family_with_children

10/10

Exceptional

27 Feb 2026

Amanda

So good!

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Todd Charles

Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.

Family

10/10

Exceptional

24 Feb 2026

Lorna J

Good food, lots of activities, great beach, comfortable rooms, nice pools

Family_with_children

8/10

Excellent

24 Feb 2026

Anthony

Very clean room and Monica the cleaning lady was amazing and so helpful.

Family_with_children

10/10

Exceptional

23 Feb 2026

salvador

Great

8/10

Excellent

18 Feb 2026

Breanne

All areas were very clean. Loved the water park. Very big beach. Nice pool. Overall great just very small resort.

Leisure Family

8/10

Excellent

17 Feb 2026

ashley

Rooms were really clean and spacious. Entire property was really clean. Had great water fun for the kids. Beautiful beaches. Great overall family resort. Could use a few upgrade on the games amenities, ie. pool tables, foosball tables, pickle ball and tennis equipment.

Family_with_children

10/10

Exceptional

17 Feb 2026

Gabriel

The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!

Leisure Partner