Grand Oasis Palm - All Inclusive

Mexico , Cancun (and vicinity)
CANCUN, Boulevard Kukulkan km 4.5
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Victor Emanuel Carbajal

My experience was very good; they check in in at The Sens. Everything was excellent: great service, great food. 100% recommended.

Friends

6/10

Pleasant

10 Mar 2026

Vinod

Staff not very helpful but the staff in the front also very slow to work and the staff in the restaurant they only like Spanish speaking clients because they don’t speak English, food quality is bad not very happy with food they provide burgers are made long back and they serving.
I will not recommend anyone this property.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

garry

No ocean view. But nice view. Staff are excellent and always there to help. Room was clean and always topped up .

Self

8/10

Excellent

10 Mar 2026

David

No ocean room view and kids club is not for kids older than 9.

Family_with_children

2/10

Poor

06 Mar 2026

Ashley

Horrible resort with poor service. Not enough staff working the bar and at the buffet. The staff did not care to help and it was low quality all around. Would not go back.

Family_with_children

10/10

Exceptional

04 Mar 2026

sergio

Clean room

8/10

Excellent

04 Mar 2026

Farrah

The room had two double beds, queen size would have been better but they were comfortable. It has a mini fridge and a safe. Our room didn’t have a balcony which I did miss. The resort is close to the beach, sand is beautiful, water was amazing. The pools looked nice but too many little kids in them. There was not enough chairs on the beach but you could just put towel on sand. There are virtually no chairs near the pools so if that is a must this won’t be good for you. The bathrooms never had line ups and the drink line ups were not too long. If you are not part of the Sens level you will most likely not get à la cart reservations. We were grand Oasis not Sens and they explained Sens get 3 days advance bookings compared to one day for Grand Oasis. So we only got one dinner that wasn’t a buffet. The food was good though. Vibe at resort is great. So may coffee places, I really enjoyed the cappuccinos there. Was a great trip and a great resort if you are going for sun and beach and drinks. If you want super pool and fancier place it isn’t for you.

Family

6/10

Pleasant

04 Mar 2026

Admir

Family of 4 with a 6 and 4 year old. Gotta say underwhelming. Not that we need much, we left the NYC cold for the beach and that’s what we got. But… as you enter there’s an Algae slime and grime infested Coy pond. No one knows anything unless they’re trying to sell you something, no simple questions can be answered. Buffet? Let’s just day thank god for the watery Mac and cheese. Waiters and cooks were like prison workers. No one cleans anything and they’ve got way too much staff. The resort manager should be replaced. We were at the same place 3 years ago and had an amazing time. It was great and still has much potential but unfortunately this time will be our last visit.

Family_with_children

6/10

Pleasant

03 Mar 2026

Paige Frances

I will start off my review as it was good. The staff was absolutely amazing and very helpful and friendly. As for the hotel itself.. it’s advertised as one full resort with 7 bars and many restaurants but it is not. This hotel is connected to the Sens hotel which has more restaurants and bars and a batter pool THEY ARE NOT THE SAME just connected hotels. We tried to get into the bars and restaurants at the sens since this hotel was advertised as all in one but we couldn’t. We really only had one bar that was good but packed all the time. Our room was also within the Sens hotel pretty much so we were pretty far. Hotel is nice, smaller outside than we thought but nice beach and nice bed. Food was pretty good for the most part, pretty much the same stuff everyday. I had a great time nonetheless. Just wanted to write this so people can know this.

Partner

4/10

Poor

03 Mar 2026

Tania

The beach is beautiful my kids really enjoyed it but the staff is extremely rude, always giving attitude or given faces when you ask for something.

Family_with_children

6/10

Pleasant

02 Mar 2026

Reyna

The food was great, people were nice. We actually stood at TheSens

4/10

Poor

01 Mar 2026

Erin

Over an hour in check in line, with only 5-6 groups ahead of us.
Vents in lobby were dripping condensation on floor making it very slippery.
Safe in room was broken. Took 3 times of advising at front desk before someone came. Lights burned out and no exhaust fan in bathroom.
Very musty smell throughout the floors and rooms.
Long wait for elevator, slow/small elevators.
Raccoon in rafters above us in restaurant, servers went from trying to catch raccoon to bringing drinks, without washing hands.
Several power outages making wifi not work.
Sooooo many lines. We were never able to get a reservation at any of the non-buffet places and any time we wanted to eat it was about 15-30 minute wait in line for buffet. Food wasn't great.
Nearly never any place to sit by the pool, majority of people take the loungers out to the beach.
Most days staff were still cleaning the pools even when they were supposed to be open.
So loud in the evenings. Floor 4, facing the pool area where there is a stage, and it sounded like the bands/performers were directly in our room.
Mini fridge supply was never replenished during 7 day stay.
The map in the app doesn't show where everything is on the property (only restaurants/bars I believe). So when looking for entertainment spots it wasn't clear where we would find them.
There was a Disney-tribute show one night that was fantastic for kids. I also heard the Michael Jackson performance was well done.
Staff was very friendly.

Family_with_children

10/10

Exceptional

27 Feb 2026

Amy

The staff was amazing! Wonderful restaurants and amenities. I can't wait to go back!

Partner

6/10

Pleasant

26 Feb 2026

Luis Antonio

They changed the hotel for the sense, it’s in the same location but they have different facilities, we could go everywhere but I think it’s something not expected to receive.

Family_with_children

2/10

Poor

24 Feb 2026

Steffany

The customer service is terrible. When we arrived, they told us we didn't have a reservation and were trying to kick us out of the hotel without even checking properly. Later, they changed their story and said they had found our names. On top of that, the overall treatment was unpleasant—very poor service.

Family

8/10

Excellent

23 Feb 2026

Tenzin

They are pretty good over all, housekeeping cleans the room every day. Staffs are very respectful and helpful. Good foods and drinks are also good.

6/10

Pleasant

20 Feb 2026

Katerina

Room was nice and clean, “I was disappointed with the dining experience. The food quality was below expectations, and the wait to enter the buffet was about 40 minutes, which was quite inconvenient. I hope the hotel can improve both the food and the organization of the buffet line.”

Family_with_children

10/10

Exceptional

13 Feb 2026

Juan

It was great

6/10

Pleasant

12 Feb 2026

Shiela

Wifi is too slow. Food is average. The same food everyday. Restaurant reservation is hard, we go to the same restaurant everyday that does not require booking. We did not fully use the amenities in the hotel because we don’t know. Staff will approach us if they want us to avail additional services. Limited staff knows english, so communicating is kinda hard.

Leisure Family_with_children

6/10

Pleasant

10 Feb 2026

Jorge Alberto

Was okay but not a good view

Business_and_leisure Self

2/10

Poor

08 Feb 2026

Eileen

The bathroom had mold,food was horrible. The beach area very dirty,dishes and cups all over. No chairs on the beach,even though we wete thete at 7:30am.. the beach snack area dirty and the beach bar also dirty

Leisure Partner

6/10

Pleasant

07 Feb 2026

John C

Was a nice stay. What pulled down the review. The place lost electricity during the night on our last day. But it was on they day we were leaving so was less bothersome. The two buffets for dinner on the Palm side were pretty bad. Food was never hot. Milk in the one was not even refrigerated. The buffet on the Sens side was good. But you need to have a black premium wristband to eat there. The Ala carte places were very good. Enjoyed the Cocoa and Mika Taco. Very good meals there. Breakfast was good. But once again food was cool to luke warm. The beach was nice however if you didn’t have your chairs reserved with towels by 8 am. They were gone. Definitely do not have enough chairs when capacity is full. But water was warm. Limited sea grass. Pools we did not use as they were cold Drinks were very good. The bars on the sens side were always less busy with minimal lines. Our beach waiter on the Sens side was outstanding. He deserved every tip we gave him. Room as clean. Maybe a bit dated but slept well in the bed and temp was cool. Always well stocked on the room fridge. Staff was nice. Overall for what we paid is was ok. Fix the cold food at buffets and chair availability on the beach and I easily could have gone 4 outta 5. Our MTS was outstanding. The drivers were friendly. Our driver to airport was extremely friendly even singing to us alone the way. And the airport. Impressive how they got people through both incoming and outgoing.

Leisure Family

8/10

Excellent

05 Feb 2026

Mahesh Uttam

Rooms were clean and well organized. But TV was not working at all even after few staff members tried for it. Rest all look good and satisfactory.

Leisure Family

2/10

Poor

03 Feb 2026

Tuyet

Not too much music in lobby. No lobby bar. Line ups for restaurants all the time. Restaurants à la carte is never available. Booking is always unavailable

Leisure Family

2/10

Poor

02 Feb 2026

wendy y

Jamás volvería a quedarme en este lugar y, sinceramente, no lo recomiendo. La oferta de comida es muy limitada y la calidad es pésima. y si quieres algo mínimamente decente, tienes que pagar extra en un hotel que se supone que es “todo incluido”. Con las bebidas pasa exactamente lo mismo.

Las filas para entrar al restaurante son larguísimas; muchas veces cierran mientras estás esperando y no te permiten entrar hasta la próxima apertura, ya sea para el almuerzo o la cena. Si no alcanzas a entrar, simplemente te quedas sin comer. Los bares de snacks apenas ofrecen una pizza de muy mala calidad.
Tienen pocos empleados y los tratan de una forma inhumana los explotan.
En la playa no hay suficientes sillas, así que terminas tirado en la arena. Además, la playa es pequeña y está repleta de niños, lo que hace imposible relajarse. No hay entretenimiento, no hay ambiente, y el servicio en general es pésimo.
La ducha huele a agua estancada y las habitaciones son diminutas, nada que ver con las fotos promocionales. Muchas cosas dentro de la habitación ni siquiera funcionan correctamente.
En resumen: jamás me volvería a quedar aquí y mucho menos lo recomendaría.

Business_and_leisure Self

2/10

Poor

01 Feb 2026

Rahul

Bad food, bad service

4/10

Poor

31 Jan 2026

Ramon de Urioste

When arrived our rooms were not available, we had to roam around being very tired. Spaces super crowded long lines for food, loud music everywhere, everyone trying to sell you everything all the time.

Leisure Family_with_children

2/10

Poor

30 Jan 2026

Laura

Awfulllllllll , food is gross not good at all no flavor old siting out , there are line to eat at restaurants like an amusement park lines. Not 1 waiter came near us at the pool or beach. Beach was full of algae, pool water was beyond freezing. I have a wet suit on my daughter and myself and her lips were still purple. To top it off its expensive. 0 out of 0 will never return not even if they paid me.

8/10

Excellent

25 Jan 2026

Jeff

Clean rooms, comfortable rooms, great facilities (pools, bars, restaurants), beautiful beach and water. Food was consistently good.

Leisure Family

6/10

Pleasant

24 Jan 2026

Melanie

The place is a little outdated could have better food options. The place is alright. There’s definitely better resorts for the price we paid for.

8/10

Excellent

16 Jan 2026

Justin-Paul Bruno

Glad I didn't listen to the bad reviews, food was good, rooms were clean, felt safe with small children. The only downside is the app for booking a la carte restaurants just did not work at all for us. There was quite a few times we were in a long line for food. There is a bit of pressure from the \"concierges\" to attend their \"special\" breakfasts to celebrate some made up event. Avoid its some confusing timeshare scam.

Leisure Family_with_children

4/10

Poor

11 Jan 2026

John

We stayed at the Grand Oasis Palm from Wednesday to Saturday, and unfortunately the experience fell far short of expectations. While the exterior looks impressive, the interior feels old, dated, and in need of serious renovation.

The food was below average, with very limited variety at the buffet and no noticeable menu changes during our stay. Due to how crowded the resort was, buffet lines were consistently long, and restaurant reservations were nearly impossible unless booked 2-3 days in advance.

Service was another major disappointment. Waitstaff seemed disengaged and inattentive, and the bars constantly had issues, missing ingredients, unavailable alcohol, or broken equipment like blenders.

We attempted to upgrade our room based on advertised photos, expecting a family suite. Instead, we were given two connecting rooms with a cot in the second room, which was not what was implied. Amenities overall were subpar, and important information was often withheld until the last minute.

For example, when we booked a massage and planned to drop our kids at the Kids Club, we arrived at the stated time only to be told to wait another 15 minutes, then informed without prior notice that charges could not be applied to the room and payment had to be made in cash.

Seating around the resort was extremely limited, with guests waking as early as 4–5 AM just to secure chairs. Overall, between the overcrowding, outdated facilities, poor food, this is not a place we would return!

Leisure Family

6/10

Pleasant

11 Jan 2026

Shahrzad

The room was clean and spacious. They didn't do a great job with refilling the fridge with water. But they did have a coffee shop in the lobby where you could get water.
The drinks were ok but watered down, we think it was alcohol free beer too.
The two buffet restaurants were ok. Some of the food was good, some was not. The a la carte restaurants looked good, but it was impossible to get a reservation, even though we tried making the reservation as soon as we woke up, so we never got to try any of the other restaurants.
The beach was beautiful and every morning they would rake the seaweed to keep it nice and clean. The pool was freezing.
One of our kids (6 years old) got stuck in the bathroom and the staff didn't seem to care much and said oh it happened to someone else a few days ago too and that she just had to keep trying. She finally got out but cut herself on the lock.
The overall experience was ok and not what we had expected. Some of the restaurant staff were very friendly and some were not. The hotel staff were friendly but they didn't go through anything with us when we checked in. They didn't tell us what there was to do in the hotel as far as shows and activities. We found that out on our second day when we asked a question and we were told to download their app. That would have been nice to know at check-in.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Kerry ann

Excellent

6/10

Pleasant

09 Jan 2026

Amber Dawn

Check in: stood in line over an hour and then stood in line another hour to get room
Room: when you have 4 people, why are the beds pushed together?? No privacy (bathroom door not full and if you turn the bathroom light on, the whole room lights up
The app never worked for us to make dining reservations
Evening shows were excellent

Leisure Family

2/10

Poor

08 Jan 2026

jessica

The hotel was horrible. Never again!!! The food options were horrible same items every day. Staff not helpful says dining options available when there is really not. My family wasn’t all able to try I try to get credit back for 4 people including additional room I had and they wouldn’t give it to yet they canceled the other room and gave it to someone else. Just horrible never again

10/10

Exceptional

06 Jan 2026

Jesus

Rooms were very clean, comfy beds and our children’s really enjoyed the resort

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Alejandra

This was hands down one of the worst hotel experiences I’ve ever had.

From the moment we arrived, the check-in process was a complete disaster. Long lines, zero organization, and staff who looked annoyed that guests even existed. We waited an unreasonable amount of time just to get our room, with no apology or explanation whatsoever.

The problems didn’t stop there. Dining was just as awful. The wait times for the restaurant were ridiculous Standing around hungry and frustrated on a supposed “vacation” is not it.

And then there was the room… absolutely disgusting. The room was clearly not cleaned properly — dirty floors, questionable stains, dusty surfaces, and a bathroom that looked like it had been rushed through (if cleaned at all). It was uncomfortable and honestly gross.

Overall, the service was poor, the staff was unhelpful, and the entire experience felt chaotic and careless. This hotel seriously needs to reevaluate its standards. I would not stay here again and definitely would not recommend it to anyone. There are far better options elsewhere — do yourself a favor and book literally anywhere else

Leisure Family

2/10

Poor

30 Dec 2025

YONGSHENG

Too noisy to sleep

2/10

Poor

30 Dec 2025

Ricky

By far the worst food I’ve ever had at an all inclusive resort. Both of my kids refused to eat because they said it made them sick. We wasted 2 days of our trip sitting in the room because the food made us sick. I would not feed any of the food to my dogs at home

Leisure Family

6/10

Pleasant

29 Dec 2025

Renato Fernando De Sa

During my stay at this hotel, the experience was disappointing and far below expectations.

The bathroom door scraped when opening, which is a basic issue that should have been resolved with minimal maintenance. The pillow was uncomfortable, directly affecting the quality of sleep, which is unacceptable for a hotel that presents itself as a comfort-oriented option.

The biggest issue, without a doubt, was the poor management of the restaurants. On two occasions, we waited in line for the taco restaurant and, after waiting, were informed that we could not enter because the food had run out. This shows a serious lack of planning, inventory control, and respect for guests’ time.

At the restaurant located closer to the beach, the service was equally poor. There was an excessive delay in assigning a table, and the waiting time for a server to attend us was unjustifiable. The service was slow, disorganized, and unprofessional.

The hotel has potential, but it currently fails in basic areas such as maintenance, comfort, and especially in the quality and management of its service. I would not recommend this hotel until significant improvements are made in these areas.

Leisure Family

2/10

Poor

28 Dec 2025

Maria Victoria

My two kids got sick 3 days in the row because of the food, anything was terrible and the Mexican people pay more that haft of the price we paid with expida

Business Family

2/10

Poor

27 Dec 2025

Rakan

The service and the resto was terrible

10/10

Exceptional

21 Dec 2025

Breeanna

All of the above

Leisure Family

6/10

Pleasant

11 Dec 2025

Alejandro

Ok place

8/10

Excellent

10 Dec 2025

HENRY RODOLFO

La habitacion la limpiaban todos los dias, pero el frigobar solo lo relllenaban un dia si otro no, tambien considero que deberias de dejar botanas en la habitacion y rellenar igual que el frigobar, la comida muy rica lo malo demasiada cola en todos los restaurantes de la categoria GRAND, lo que si les hace falta es un restaurante a la carta de carnes para el almuerzo.

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

Anatoly

Overall it’s crowded. Long lines to the buffets, not all the restaurants Included. Only beach is nice for the kids, but no activities for the kids.

Leisure Family

2/10

Poor

08 Dec 2025

Cesarina

La comida arrible, la bebida terrible . No me gusto nada de ese hotel. Y personal muy odioso.

Family

6/10

Pleasant

08 Dec 2025

Nazneen

housekeeping expectations were not communicated earlier. Cleaning is done every other day, but was not communicated when we checked in.
Restuarant options are limited. But the ones that are there are good.

Leisure Family

8/10

Excellent

07 Dec 2025

Rechelle Dela Cruz

Great hotel and great staff.

Leisure Friends

4/10

Poor

07 Dec 2025

Mathew

I feel the food was over promised as the top 3 restaurants are for SENS VIP only. The a la carte restaurants all resemble typical north american buffet type food. The elevator is like a 3 person max so mpst of the time using the stairs. The overall idea this is a 4 star is way over inflated. At best 2.5 3 star property in comparison to the grand oasis at the other locatipn in town. The grand oasis palm and sens definitely is not worth the cost. I would recommend looking at other properties.

Leisure Family

2/10

Poor

05 Dec 2025

James

The room cleaner did not leave new clean towels, the mini bar stocker I specifically asked to fill with Coke Zero and he just ignored me and didn’t fill it at all. The snack shack didn’t have sliced cheese for the burgers, didn’t have hotdogs one day and never had ketchup

Leisure Family

2/10

Poor

03 Dec 2025

Isabel Cristina

The rooms are small and old.
The water from the sink and the shower smelled horrible.
The rooms are nothing like they appear in the photos when you book.

Leisure Family

10/10

Exceptional

02 Dec 2025

Scarlet

Nice place, very cleans and good foods

Leisure Partner

2/10

Poor

30 Nov 2025

Gillian

This property seems to really cater to Spanish speaking people. The check in was ridiculously slow. We had to line up for everything. We were told we would get a room with 2 double beds and got a room with a King bed. It was nice, but they did get a twin cot to put in our room, but that was for an adult so that was silly. They offered no other way to compensate, except to check out and wait another 4 hours to see if a room with. Double beds become available. We declined. The food was okay, but it was near impossible to get into any of the “special” restaurants. No reservations just lines upon lines. Pack your patience! A lot of families so the noise level was high and the walls were thin.

Leisure Family

2/10

Poor

30 Nov 2025

Sahar

Safety and health hazard.

Leisure

2/10

Poor

30 Nov 2025

Payal

Lack of communication and rooms were not as expected. Have to pay for some restaurants. Menu does not change. Same menu for breakfast, lunch and dinner. There was same menu everyday. No veg optons

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

Michael

It was great. Food got old after 8 days because we ate at the same places for the kids.

4/10

Poor

28 Nov 2025

Adam

Julio at Del Mar was great and carayes staff. Everything else was not good. Weird smells everywhere and I do have digestion issues still
would never go back.

Business_and_leisure Partner

4/10

Poor

27 Nov 2025

Jesus Alberto

Room was ok for price, check in process was bad, had to wait till 3pm and some more after that because they only had one staff member checking you in and line was very long, restaurant staff was rude all the time, i am a generous tipper but if they think you weren't gonna tip they would be rude, app reservations for restaurant wasn't working, so it was a free for all had to wait more than 3 hours to eat in a restaurant thats all included, pools are ok, the beach had no waves so it was good for kids

Leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Efrain

I like that even though the property is big, they have amenities in the correct areas for easy access.

Leisure Family_with_children

8/10

Excellent

25 Nov 2025

Michael

Beautiful resort! Friendly staff but got tired of the same food. We did stay for 8 days though.

Leisure Family

2/10

Poor

24 Nov 2025

cary

Rooms are deplorable old. Food is horrible. They make you pay for other restaurants, claiming they are for other level guest.Ameneties are non to zero. The huge line to eat is sad. And then to end up eating very tasteless food.

Leisure Partner

6/10

Pleasant

16 Nov 2025

hazael navarro

I didn’t like the bathroom door is transparent, could not feel privacy when using the bathroom, also water leaks from the ac unit making the whole floor wet.

Leisure Family_with_children

6/10

Pleasant

14 Nov 2025

Debbie

The resort is visually beautiful, there is a huge emphasis of maintaining a \"look\" of the resort.

10/10

Exceptional

11 Nov 2025

Avneet Singh

Excellent!

4/10

Poor

07 Nov 2025

Marlyn

The property was under construction and a lot of construction dust came in the room and everything was covered with it.

Leisure Partner

8/10

Excellent

26 Oct 2025

Carlos

Everithyng was good.

Leisure Partner

6/10

Pleasant

23 Oct 2025

Glorena Vanessa Madera

Fair

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Claudia Ivette

Muy buen servicio del staff

2/10

Poor

18 Oct 2025

Ameia

Very disappointed in the stay. Changed flights and came back 2 days early. Shower head was rusty. Water pressure was terrible sheets dirty. Wall sockets plates fell off. Couldn’t charge phones or iPads. Limited dining, food was tasteless

Leisure Family

10/10

Exceptional

12 Oct 2025

Yolanda Ivonne Hernandez

Ok, poor customer service

Leisure Family

6/10

Pleasant

24 Sep 2025

Hugo

It was ok for what it is described before booking and we basically just showered and slept there for the most part. We had issues with the bathroom from when we arrived where the shower would flood the whole bathroom due to no door. They finally moved us to a new room when the toilet wouldnt flush. Pools were ok but they didn't really have any activities going on like at other properties we have stayed at.

Leisure Family_with_children

6/10

Pleasant

22 Sep 2025

shane

Great beach

10/10

Exceptional

22 Sep 2025

Andres

staff was great, loved it

Leisure Family

2/10

Poor

21 Sep 2025

Oluwaseun

This property looks clean from the outside but the rooms and restrooms are so horrible and dirty

Leisure

8/10

Excellent

21 Sep 2025

Maria Teresa

Everything was good and the employees are very nice

Leisure Family

6/10

Pleasant

20 Sep 2025

JAMIE

While we have visited this resort many times and appreciate the upgrades, it was an inconvenience. Also customer service was lacking a bit this time, new faces not as pleasant as the old ones. When stating no thank you to excursions, was met with attitude. Im on vacation , let me be.

Leisure Family_with_children

4/10

Poor

19 Sep 2025

Erica

Like - rooms felt safe. Beautiful beach access. Cery decent coffee. Fresh fruit available.

Didnt like - felt rundown. Food at buffett and a la carte restaurants was not good. Rooms are small. Mirrors are peeling. Vents are dirty. 3rd floor roof tops, visible from 5th floor are filthy. Elevator stopped working with people inside.

Family

2/10

Poor

19 Sep 2025

Nora

I don’t liked

Leisure Family

4/10

Poor

14 Sep 2025

Monica

The sale people that want to sell you a membership! Very pushy and they get you the minute you check in the hotel.

Leisure Family

8/10

Excellent

05 Sep 2025

Armando

The beach was beautiful, the service was great, the only thing is that they need to update the rooms and some places of the hotel/building

Leisure Partner

10/10

Exceptional

02 Sep 2025

jairum

Staff

6/10

Pleasant

02 Sep 2025

sheena

We enjoyed our stay. Would recommend especially with kids. Beach was perfect for little ones.

8/10

Excellent

31 Aug 2025

Frances Cj

Good Hotel with good staff

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Carlos Osorio

Second time at Grand Oasis and it never disappoints!

Leisure Family_with_children

6/10

Pleasant

26 Aug 2025

alicia

This is my 3rd time going there.
They relly need to do some updating and upgrading on everything.
There was construction from 10am to 5pm in the building there was no notifications about construction and that was really annoying if you just wanted to relax in your room.
There are no beach chairs from 8am, the beach was a bit dirty.
They workers are over worked there.
Its a beautiful hotel, but please do some major upgrade in every thing.
They really need to update there chef in cooking especially the buffet.

Leisure Family

6/10

Pleasant

23 Aug 2025

Romuald Ndal Ebar

My family and I couldn’t sleep or nap during the day for all our stay because of the noises of construction works. Unbearable noises while we had little children. Other than that, things were ok

Leisure Family_with_children

4/10

Poor

22 Aug 2025

Samina

Dirty

4/10

Poor

16 Aug 2025

Diana

I booked at Grand Oasis and was told my room was at sister resort not what I chose

2/10

Poor

16 Aug 2025

Verified traveler

Horrible experience. Aside from all of the safety issues we had booked a 6 night stay. We only stayed one night and the hotel refused to refund us for the 5 nights we didn’t stay. Buyer beware, this hotel and Travelocity have some kind of scam going on between them. Don’t use Travelocity to book and don’t stay at the hotel.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Mayra

The service was excellent

10/10

Exceptional

13 Aug 2025

Rosario

El hotel hermoso y muy limpio
La comida muy buena y mucha variedad, la atención también maravillosa es un lugar céntrico donde puedes encontrar de todo y volveríamos de nuevo

Family_with_children

2/10

Poor

11 Aug 2025

Joel Alexander Rodríguez

Worst hotel , food and service the only good service was from rodolfo at cocoa restaurant

8/10

Excellent

10 Aug 2025

Holette

Everything was so close even the beach, I like that.

Leisure Family

10/10

Exceptional

09 Aug 2025

Maria Guadalupe

I love ❤️ everything

Leisure Family

4/10

Poor

09 Aug 2025

andres

Casi todo estuvo muy por debajo de la expectativa q teníamos. Este fue nuestra quinta vez q vacacionamos en Cancún y está a sido la peor. Primero al llegar para hacer el check in, con la calor q hace y no te ofrecen ni una agua o algo para beber, luego tardamos como 20 minutos para hacer el check in, después la habitación estaba muy pequeña, el baño demasiado reducido y el agua de la regadera salía muy poca y se cambiaba de temperatura de fría a caliente, hicimos la queja y supuestamente la hivan arreglar y nunca fueron arreglarla, pedimos una cama extra pequeña y nos dijieron q la hivan a mandar y nunca llegó hasta el día siguiente. El aire acondicionado no se podía controlar manualmente y durante el día no infriaba bien. Ahora afuera en las albercas y playa no había quien te ofreciera una bebida, fui a buscar una y me tardé como 20 minutos en agarrar una por q nomás hay una persona dando bebidas. A la hora de cenar nomás hay dos buffet abiertos y también tuvimos q esperar como 25 minutos para entrar. Ya adentro no nos atendió nadie y tuvimos q ir por nuestras propias bebidas. Las actividades en el hotel estaban muy mal durante el día q ni animación tenían. En la noche si estaba mejor. Todo esto es lo negativo de nuestra estancia. Lo positivo fue el mar q estaba limpio del sargazo o había poco, los restaurantes de reservación tenían buena comida y el servicio era bueno. Lamentablemente no volvería a ese hotel de gran oasis palm ni lo recomendaría.

Leisure Family_with_children

6/10

Pleasant

09 Aug 2025

Iryna

Food was not good. I am not a picky eater. I understand that it is not a 5 star hotel. But!! Usually you can find at least some safe choices like pasta or chicken and salad But even pasta and bread were not great. Overcooked. Big variety, but nothing tasted great by some reason.
Special dining restaurants were better, but also nothing outstanding. Not easy to make reservation. But we did try 3. Los Agaves was our favorite (service was great here)
Makitaco was also pretty good.
Room was ok. They cleaned every day. But toilet kept on breaking
The biggest issue for me was that in a huge 2 meter deep pool there was only one lifeguard. He was also not always paying attention. Although he did save someone at some point.
I liked that they had a coffee shop. And there was no issue finding a seat at the beach.
Seaweed at the beach was cleaned only once during our stay.

6/10

Pleasant

08 Aug 2025

Juana

- I like the convinience of how close

8/10

Excellent

07 Aug 2025

Maria Elena

I like the food it was very good and tasty also like the pool and beach service was nice the only think I didn’t like is the service at the coffee shop the employees are not nice and they always were kind of rude. Everything else love it.

Leisure Family