Name: Grand Oasis Palm - All Inclusive
Address: Boulevard Kukulkan km 4.5, Cancun, 77500, MX

2/10

Poor

18 Jul 2026

Graciela

Can’t actually make any restaurant reservations. Buffet line and food is worse than your local Chinese restaurant. pool looks like an ant pile of people.

Worst resort we’ve ever stayed in. I think it would be good for a family that’s from the area that wants a quick weekend getaway. But it’s not even remotely close to any type of luxury stay.

Family_with_children

2/10

Poor

15 Jul 2026

Rodrigo

Lo único rescatable es la playa con muy poco sargazo de ahí en más no vale la pena 😒.!

Family_with_children

2/10

Poor

15 Jul 2026

Jennifer

No se embarquen es terrible reservas grand oasis Palm
Y te dan otro hotel llamado Sens porque reservas por expedía y aparte de esto tu todo incluido lo recibes en grand oasis Palm debes caminar hasta el lugar las habitaciones son horribles las gavetas todas flojas la ducha sucia y no funcionaba las luces quemadas y parpadeaban como una disco las lámparas no funcionaban terrible el peor engaño y la recepción nunca ayudó y el servicio al cliente tampoco nos dieron solución

Family_with_children

2/10

Poor

15 Jul 2026

Teejey Alberto

Un engaño total reservas una cosa y te dan otra ala llegada pagas por grand oasis Palm y te mandan a hotel Sens a y para colmo el hotel Sens no tiene todo incluido debes caminar hasta el oasis Palm para obtener lo que pagaste una decepción.

Family_with_children

8/10

Excellent

15 Jul 2026

Maday Disley Toledo

😊

Partner

2/10

Poor

13 Jul 2026

Mustafa J

Overall, two stars out of five. The reception was very hot. The rest area where the TVs in the pool table. They were very hot. The rooms is not bad. However, the restroom is inside the room and there is no fan. There’s a lot of mold at the back up a lot of mold of the swimming pool. It was very difficult to make a reservation at the restaurant and if you don’t have a reservation, they don’t see you food quality could have been better.

Family_with_children

2/10

Poor

12 Jul 2026

Yaneth Andrea

This place was nasty the food was not good at all all in all I would not go back or recommend anyone to this place

Family_with_children

6/10

Pleasant

11 Jul 2026

Alan

The food was bland and average at best. Drinks were really good.

Family_with_children

10/10

Exceptional

07 Jul 2026

Ganna Y

More normal wine. It was awful quality

6/10

Pleasant

07 Jul 2026

Rheena

Staff was great. But room cleaning particularly the bathroom was not top notch. Hair in shower from previous guest. Overall rooms were outdated.

Partner

10/10

Exceptional

03 Jul 2026

Valerie

I would go back in a heartbeat!

Con’s: Check in was weird because I booked it here on Expedia but they “upgraded” me to the newer part of the resort where my band didn’t work in any of the restaurants on that side but it got me everything in the area where I booked. Anytime I ordered a drink I’m not totally sure they understood what I was saying and just gave me what they thought I was saying. There wasn’t anything to do really after the pools closed at 8pm. They had shows like once a week so that was disappointing.

Pros: we didn’t have to wait until 3 to have access to the resort just the room which was nice after a morning of traveling, our shower was flooding and they fixed it promptly, when booking excursions they were helping finding transportation, they have an app that shows you what is open when and a schedule for activities happening throughout the day, the food was great, the people were so nice! It was my first resort and worth every penny!

Partner

6/10

Pleasant

29 Jun 2026

Maksim

Having restaurant on property that can’t be used really sucks. Makes it confusing.

Family_with_children

10/10

Exceptional

27 Jun 2026

LUDIM

Good condition

8/10

Excellent

26 Jun 2026

Mayra

The room was clean and staff were friendly

Family_with_children

8/10

Excellent

23 Jun 2026

Lesli

Pretty good experience, only thing was that I booked a long time ago and once I got there they told me there was a problem with our room and we had to stay in the other side of the property. For the restaurants you do have to book to most to be able to eat and they close early, wish I knew the first day because we starved since we couldn’t get to any lol. But they are really good loved the food, the drinks was REALLY limited wish there was more options but over all we enjoyed our stay!

Partner

2/10

Poor

20 Jun 2026

Oscar

I payed for all inclusive, I was only able to make reservations for one night out of a 6 night vacation. The app to book the reservations wasn’t working properly or the restaurant was booked for the night. So we had to settle for having dinner at the buffet. The food was not good or at times stale. Or they would run out of food. The staff was helpful rooms were clean. But overall I would not stay there again. Very disappointed.

Family_with_children

6/10

Pleasant

16 Jun 2026

Cristian

Didn't like that it was hot in the lobby or inside elevator pretty much every where .

Family_with_children

8/10

Excellent

10 Jun 2026

Hector Alonso Contreras-

Family friendly

Family_with_children

4/10

Poor

10 Jun 2026

Mayra

I was disappointed with my experience at this hotel. Although it was advertised as all-inclusive, many items and services required additional charges that were not clearly explained beforehand.
Another major issue was the dining situation. Most of the restaurants were closed during our stay, and only one restaurant would be open at a time. Because of this, it was always overcrowded, with long waits and limited seating. Since there were not many guests at the hotel, everyone would try to eat at the same place when it opened, making meals stressful instead of enjoyable.
I expected more dining options and better availability from an all-inclusive resort. Unfortunately, the lack of open restaurants and unexpected extra charges made the experience disappointing. I would not choose to stay here again.

Family_with_children

4/10

Poor

08 Jun 2026

Maria Isabel

Did not like that staff was not as helpful as other properties I’ve stayed at.

Family

8/10

Excellent

07 Jun 2026

Vanessa

It is 2 hotels connected and turns out I walked into the wrong lobby to check in and was given a room at apparently at the better location. I was told by other workers on ground from other companies that the side I was in, the rooms get renovated and is more exclusive. We did have to walk over to the other side for the restaurants. I was able to get booked at the desired restaurants twice. I personally thought the morning buffet was good, but my mom and aunt thought otherwise. Yes, sometimes the food wasn't warm but I was satisfied with the options available. All our waiters were friendly and attentive and provided exceptional service. The pirate pool for the kids was cute, pirates need a face-lift and items back on them but is perfect for little ones. Unfortunately, it wasn't cleaned as well as the big pools. Some nature debri was floating around discouraging my picky children. The pool the pirate slide goes into is deep, wish it wasn't so I could have both kids(6 and 10yrs) in the same pool. They definitely liked the long pool on the other side. We never went to check out the kids zone, thats where the dinosaur pools were at. Having the pirate ship excursion next door was also perfect. We had a day show option and only needed to pay the tax, but we went ahead and booked the night option with the dinner. Kids and family had a good time and the food was good. We never went across the street from the hotel either and it looked like a nice area to walk. Bus stop nearby too!

Family_with_children

6/10

Pleasant

07 Jun 2026

Loraine

We were suppose to stay in the grand oasis palm and got moved to the sens because of construction. We had no problem with that. Our first room we got, the view was of a roof and that was it. We asked if we could change rooms and they moved us to another room with a beach/ pool view for $100. They are remodeling so there was construction in the hotel we were in and that was non stop. The staff were very friendly and helpful. The food was mediocre. I would give food 2.5 out of 5. They told us we would get a free breakfast and discount on the morning pirate ship if we did this meeting. The meeting ended up being a timeshare but that took 3 hours the breakfast was basically over when we got there and we didn’t end up with the pirate ship. So missed 3 hours with family. The hotel was clean coffee was good. The sens pool we loved. Oasis was good we loved sens more. The ac wasn’t very strong in our room. The WiFi would stop working randomly for hours. The beach was nice and right there. I think this hotel has tons of potential. Family friendly. Bars were great. Rooms were cleaned and stocked when needed.

Family_with_children

10/10

Exceptional

06 Jun 2026

Guillermo Raciel Reyes

Todo muy bien, limpio,.y completo, sugerencia mejorar el servicio de los.meseros

10/10

Exceptional

02 Jun 2026

Gilmar

Muy Buena Experiencia Sin Duda... Personal Amable y Amigable

4/10

Poor

02 Jun 2026

Hugo Javier

No es un hotel de 4 estrellas como lo mencionan, considero es de 3, no hay quien te ayude con las maletas, algunos meseros se molestaban por pedir algo, varios restaurantes no tenían servicio y aún que yo no tomo alcohol, vi que solo tenían una cerveza, las demás tenían costo, ah y la mayoría de los camastros rotos y en mal estado...y otros detalles que prefiero no mencionar....

Friends

6/10

Pleasant

28 May 2026

Damaris

First I'll say this hotel would not have been my first choice. We decided to stay here because our married friends had already booked their stay and it was more convenient for us since we planned on vacationing together. Pros: Check in process was quick and we arrived early and our accommodations were already ready so we were able to go straight to our room. Room was a decent size and we had a beautiful view. Prices for the adult only cabanas ranged from $80 - $30 USD which is very reasonable. Cons: Shower mat for the tub had mold, Ironing board was broken but replaced and air conditioning system wasn't cooling enough though we set it to the lowest temperature. Resort had several specialty restaurants that were impossible to get a reservation for. We downloaded the Oasis App because it would allow for a quicker and easier reservation process however when trying to make a reservation everything was booked. This forced us to seek dinner off the resort which made our trip alil more costly but not regrettable. The \"included\" restaurants were also very packed to the point that we had to wait on line to be seated (I've never experienced this before). Our friends were doing a timeshare presentation and according to them their room was terrible. They were staying on the other side of the resort. We were on the Sens side and told them to inquire about being put on our side and they were told all the rooms were booked. Both rooms on either side of ours was vacant the entire trip.

Friends

10/10

Exceptional

25 May 2026

Darielys

Muy bonito el hotel con buenos servicios y una atención excelente

Family_with_children

10/10

Exceptional

25 May 2026

Maria A

Sin dudas volvería, el personal es muy atento, la habitación muy limpia,

Family_with_children

2/10

Poor

25 May 2026

Cesar Lopez

The room is outdated and the staff is not friendly

Family_with_children

4/10

Poor

24 May 2026

Nohelmi

Reserve para el gran oasis Palm, pero cuando ingrese me mandaron para el THE SENS según que bohemio y muy para adultos pero habían más niños que una guardería corriendo por los pasillos.

Family

2/10

Poor

24 May 2026

Gennadiy

This hotel for only Spanish people with kids. No seat at lobby, you have to stay in the line for 30 min to get keys. No balcony, where I have to dry out my sweaming suite? Marble floor every where and same sitting at lobby. No open bar at lobby. Stay away.

Self

8/10

Excellent

16 May 2026

Arman

Good place for relaxing but the quality is not good and high end

Partner

8/10

Excellent

15 May 2026

Mohamed thambi nibrose Mansoor

Decent

Family_with_children

6/10

Pleasant

12 May 2026

Jesse

Rooms are dated and old. AC could not keep up with the heat and humidity. It wasn't to bad but not great. The food and was okay at the buffet, not great. They never changed the menu. The elevator has no AC. Would I stay here again? No.

8/10

Excellent

12 May 2026

Chetanpal

It was clean and budget friendly.

Family_with_children

2/10

Poor

09 May 2026

Gjulsime

I didn’t like nothing everything was terrible

Family_with_children

10/10

Exceptional

04 May 2026

Sameh

The restaurant restrooms need to be cleaned more frequently

Family_with_children

2/10

Poor

26 Apr 2026

yama

Went there with my wife and 3 kids. To much negative to list. Always extra charges for everything. Do your research before bookkmg with this hotel.

Family_with_children

8/10

Excellent

25 Apr 2026

Dilma Cortez

Wish it was easier to book reservations at restaurants.

Family_with_children

6/10

Pleasant

24 Apr 2026

Ramon

Room was clean

Family_with_children

8/10

Excellent

23 Apr 2026

Mahrukh

Room bathroom was too small. They should renovate the room and bathroom. No fridge inside the room.

Family_with_children

6/10

Pleasant

21 Apr 2026

Laura Grace

The staff were lovely .
My son sprained his ankle while here so it wasn’t the greatest holiday .
There needs to be way more food options that are easier to access .
Cancun was lovely and I can’t wait to come back ( without kids)

Family_with_children

4/10

Poor

18 Apr 2026

Priya

No

10/10

Exceptional

18 Apr 2026

SONIA

Great resort, travelled with young kids and had so much fun. Love to stay again. Thanks

Family_with_children

2/10

Poor

16 Apr 2026

Mohammad A

This place shines in its cleanliness but thats about as far as the good service goes the food made me and the family sick and the workers lie to try and get you to agree then dont follow through with any promises wouldnt waiste your time here unless saving money is worth the headache constipation and stomach aches

4/10

Poor

13 Apr 2026

Sandra

We booked at the Oasis but the rooms were sold out when we arrived to check in so they checked us in at the Sens. We got a partial ocean view which was nice but the rooms are very small, very basic. The only thing we had access to at the Sens was the pool and the coffee shop so we had to walk over to the Oasis side to access the restaurants. That was inconvenient. Don’t eat at the buffet (Bittes or Hacienda) they both are horrible! Really cheap and random food. Stick to making reservations at the restaurants those are good. Maki Taco and Cocoa were our favorite. I wish they had more activities for the kids through the day.

Family_with_children

8/10

Excellent

13 Apr 2026

Desiree Jenise

The rooms were ok, there were some stains on the walls.I didnt enjoy the food, very bland not alot of options. very hard to get reservations at resteraunt. property was beautiful and although i paid to stay at the grand oasis they put me at the sens and stated that i had been upgraded. So i wonder how were the rooms better, compared to what i paid for. Overall i think there could be more resort activities, me and my 9 year old son were kind of bored. Beach and pool were amazing.

Family_with_children

8/10

Excellent

09 Apr 2026

Senait

The shower was not great, it would get too hot and then too cold, fluctuates every 20 seconds and makes it impossible to take a shower without an issues.

2/10

Poor

04 Apr 2026

rosendo

Never got the room I booked . Room horrible and disgusting and dirty. Ceiling was leaking water , room smells like mold and sewer . Beds sheets were stain and chairs were very dirty and with semen stains . Horrible hotel . They charge me 50 dollars when Expedia stated I was going to charge 19 dollars only

Family_with_children

10/10

Exceptional

01 Apr 2026

Carlos

Very clean rooms, good good as well

Partner

2/10

Poor

01 Apr 2026

ALEJANDRO MEDINA

To be 4 star hotel is a.joke batroms and showers are together shower dont have a door ebriting is to old and outdated you needntonhave reservations to get in to a restaurants, bathrooms on pull areas dont have running water. 1 star

2/10

Poor

01 Apr 2026

Michele Ashley Wagner

The entire experience was terrible. The woman who checked us in was rude and told my kids to go wait in the lobby. We were put in the Sens Hotel, despite a reservation at the Grand Oasis Palm. We were not told there is a caste system to the wristbands, nor were we ever offered to upgrade to the \"black\" band that lets you into certain areas and restaurants/bars. The lines were extremely long for dinner, the food was inedible- like actually terrible. There are no chairs at the pool... not like they were just taken up by people, there weren't any. So strange. The pictures are nothing like the actual hotel- the pirate ship area has no water running to the slide, the Jurassic River is pathetic and we were told we couldnt use the slides because they were only for the kids club?? The sports bar was the only place for ice cream and closed at 6pm- the lines were so crazy long and they refused to serve my 10 and 12 year old without an adult? There was virtually no entertainment during the day or at the pool- only at night. They have people wanting to sell you stuff everywhere and they follow you around- these are employees of the hotel. The worst was the pressure to attend a time share presentation. Literally, the woman followed us around for hours pestering us to go. When we left for another hotel early- because it was so bad- they told us to go through Expedia to get a refund, then just didnt answer Expedia when they reached out to get authorization for the refund.

Family_with_children

8/10

Excellent

24 Mar 2026

Paul

Upon arrival they wanted an extra $600 for my 13 year old son even though I had already paid full adult price for him as required. They called the head office in Panama and everything was fine - 45 minutes later. We were traveling with another couple with a 13 year old and they had no issues with check in. This was a really negative way to start the trip. Scam? I am sure they would have taken the money if it went unquestioned.
Generally great staff. Sens building is reno'd and really nice - they upgraded us as we booked with Expedia. Awesome gym for a resort. Okay beach but not nearly enough loungers - get down early to get one. Food was pretty good but Maci Taco was a disappointment.

Family_with_children

2/10

Poor

23 Mar 2026

Rachely

Lo peor de lo peor, reserve con Expedía y cuando llegue al hotel me decían que mi reserva era con otra agencia que no aparecía con Expedía y no tenía todo incluido a los restaurantes, las bebidas malas la comida pésima, el agua de la habitación huele horrible, no vayan a este hotel

Family_with_children

6/10

Pleasant

22 Mar 2026

Carmen

Honestly was disappointed. Pictures were deceiving. The lobby was beautiful but as soon as we went into our room, immediately just disappointed. It’s outdated and the pools were ok.

Family_with_children

10/10

Exceptional

20 Mar 2026

Leidi

Excelente, la atención al cliente muy buena. La comida y el luegar hermoso. Sin duda volveria

Family

8/10

Excellent

19 Mar 2026

Jacinda

Parking was good.
Rooms were cleaned daily.
The food at the buffet was pretty blan and the same food was served at both.
It is difficult to get a dinner reservation so book first thing in the morning 2 days before.
There is not enough loung chairs so you will need to go down really early to get a seat.
The drinks were good. I recommended bringing a large cup so you don't have to go back and forth to the bar. There really isn't anyone to bring you drinks and definitely not food.
Lunch is hamburgers and hot dogs unless you go to the buffet, but you need to eat there.
The experience was nice.
I would recommended more activities for teens and young adults.

Friends

6/10

Pleasant

18 Mar 2026

Tara

Spa was the highlight ; caution food allergies

Family

8/10

Excellent

18 Mar 2026

Abram

Only one of the spas had warm water, and rest were cold, and we found out when we got there that the spas were not included in your all-inclusive package. The staff was very friendly and helpful. The parking was satisfying too.

Family_with_children

2/10

Poor

13 Mar 2026

Jagdish Natverlal

Our booking was for Grand Oasis Palm but at reception they provided light blue bend which not allow us to use Sin properly, Rep from desk told us our reservation came from third party not Expedia and they do not want to see my actual Expedia booking, we contacted Expedia and they still investigating to provide us answer and partial refund we chat to Expedia agent from day one ro end but still waiting.

Our room 333 had water leaks from AC unit and had pieces of ceilings fell down,
Next day got new room but no hot water for first day, called for service but no one showed up at all finally we stopped by at desk and ask them to come with is to check but still no one shows till another 1/2 hours,
Many time we call for room service but no one responded

10/10

Exceptional

12 Mar 2026

Anna

Everything was excellent. We enjoyed your special vacation.

Family_with_children

6/10

Pleasant

11 Mar 2026

Claudia

The water in the entrance where the fish are is green, the water in the rooms smells bad, the air conditioning filter is extremely dirty, and the toilet is defective.

Family

10/10

Exceptional

10 Mar 2026

Victor Emanuel Carbajal

My experience was very good; they check in in at The Sens. Everything was excellent: great service, great food. 100% recommended.

Friends

6/10

Pleasant

10 Mar 2026

Vinod

Staff not very helpful but the staff in the front also very slow to work and the staff in the restaurant they only like Spanish speaking clients because they don’t speak English, food quality is bad not very happy with food they provide burgers are made long back and they serving.
I will not recommend anyone this property.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

garry

No ocean view. But nice view. Staff are excellent and always there to help. Room was clean and always topped up .

Self

8/10

Excellent

10 Mar 2026

David

No ocean room view and kids club is not for kids older than 9.

Family_with_children

2/10

Poor

06 Mar 2026

Ashley

Horrible resort with poor service. Not enough staff working the bar and at the buffet. The staff did not care to help and it was low quality all around. Would not go back.

Family_with_children

10/10

Exceptional

04 Mar 2026

sergio

Clean room

8/10

Excellent

04 Mar 2026

Farrah

The room had two double beds, queen size would have been better but they were comfortable. It has a mini fridge and a safe. Our room didn’t have a balcony which I did miss. The resort is close to the beach, sand is beautiful, water was amazing. The pools looked nice but too many little kids in them. There was not enough chairs on the beach but you could just put towel on sand. There are virtually no chairs near the pools so if that is a must this won’t be good for you. The bathrooms never had line ups and the drink line ups were not too long. If you are not part of the Sens level you will most likely not get à la cart reservations. We were grand Oasis not Sens and they explained Sens get 3 days advance bookings compared to one day for Grand Oasis. So we only got one dinner that wasn’t a buffet. The food was good though. Vibe at resort is great. So may coffee places, I really enjoyed the cappuccinos there. Was a great trip and a great resort if you are going for sun and beach and drinks. If you want super pool and fancier place it isn’t for you.

Family

6/10

Pleasant

04 Mar 2026

Admir

Family of 4 with a 6 and 4 year old. Gotta say underwhelming. Not that we need much, we left the NYC cold for the beach and that’s what we got. But… as you enter there’s an Algae slime and grime infested Coy pond. No one knows anything unless they’re trying to sell you something, no simple questions can be answered. Buffet? Let’s just day thank god for the watery Mac and cheese. Waiters and cooks were like prison workers. No one cleans anything and they’ve got way too much staff. The resort manager should be replaced. We were at the same place 3 years ago and had an amazing time. It was great and still has much potential but unfortunately this time will be our last visit.

Family_with_children

6/10

Pleasant

03 Mar 2026

Paige Frances

I will start off my review as it was good. The staff was absolutely amazing and very helpful and friendly. As for the hotel itself.. it’s advertised as one full resort with 7 bars and many restaurants but it is not. This hotel is connected to the Sens hotel which has more restaurants and bars and a batter pool THEY ARE NOT THE SAME just connected hotels. We tried to get into the bars and restaurants at the sens since this hotel was advertised as all in one but we couldn’t. We really only had one bar that was good but packed all the time. Our room was also within the Sens hotel pretty much so we were pretty far. Hotel is nice, smaller outside than we thought but nice beach and nice bed. Food was pretty good for the most part, pretty much the same stuff everyday. I had a great time nonetheless. Just wanted to write this so people can know this.

Partner

4/10

Poor

03 Mar 2026

Tania

The beach is beautiful my kids really enjoyed it but the staff is extremely rude, always giving attitude or given faces when you ask for something.

Family_with_children

6/10

Pleasant

02 Mar 2026

Reyna

The food was great, people were nice. We actually stood at TheSens

4/10

Poor

01 Mar 2026

Erin

Over an hour in check in line, with only 5-6 groups ahead of us.
Vents in lobby were dripping condensation on floor making it very slippery.
Safe in room was broken. Took 3 times of advising at front desk before someone came. Lights burned out and no exhaust fan in bathroom.
Very musty smell throughout the floors and rooms.
Long wait for elevator, slow/small elevators.
Raccoon in rafters above us in restaurant, servers went from trying to catch raccoon to bringing drinks, without washing hands.
Several power outages making wifi not work.
Sooooo many lines. We were never able to get a reservation at any of the non-buffet places and any time we wanted to eat it was about 15-30 minute wait in line for buffet. Food wasn't great.
Nearly never any place to sit by the pool, majority of people take the loungers out to the beach.
Most days staff were still cleaning the pools even when they were supposed to be open.
So loud in the evenings. Floor 4, facing the pool area where there is a stage, and it sounded like the bands/performers were directly in our room.
Mini fridge supply was never replenished during 7 day stay.
The map in the app doesn't show where everything is on the property (only restaurants/bars I believe). So when looking for entertainment spots it wasn't clear where we would find them.
There was a Disney-tribute show one night that was fantastic for kids. I also heard the Michael Jackson performance was well done.
Staff was very friendly.

Family_with_children

10/10

Exceptional

27 Feb 2026

Amy

The staff was amazing! Wonderful restaurants and amenities. I can't wait to go back!

Partner

6/10

Pleasant

26 Feb 2026

Luis Antonio

They changed the hotel for the sense, it’s in the same location but they have different facilities, we could go everywhere but I think it’s something not expected to receive.

Family_with_children

2/10

Poor

24 Feb 2026

Steffany

The customer service is terrible. When we arrived, they told us we didn't have a reservation and were trying to kick us out of the hotel without even checking properly. Later, they changed their story and said they had found our names. On top of that, the overall treatment was unpleasant—very poor service.

Family

8/10

Excellent

23 Feb 2026

Tenzin

They are pretty good over all, housekeeping cleans the room every day. Staffs are very respectful and helpful. Good foods and drinks are also good.

6/10

Pleasant

20 Feb 2026

Katerina

Room was nice and clean, “I was disappointed with the dining experience. The food quality was below expectations, and the wait to enter the buffet was about 40 minutes, which was quite inconvenient. I hope the hotel can improve both the food and the organization of the buffet line.”

Family_with_children

10/10

Exceptional

13 Feb 2026

Juan

It was great

6/10

Pleasant

12 Feb 2026

Shiela

Wifi is too slow. Food is average. The same food everyday. Restaurant reservation is hard, we go to the same restaurant everyday that does not require booking. We did not fully use the amenities in the hotel because we don’t know. Staff will approach us if they want us to avail additional services. Limited staff knows english, so communicating is kinda hard.

Leisure Family_with_children

6/10

Pleasant

10 Feb 2026

Jorge Alberto

Was okay but not a good view

Business_and_leisure Self

2/10

Poor

08 Feb 2026

Eileen

The bathroom had mold,food was horrible. The beach area very dirty,dishes and cups all over. No chairs on the beach,even though we wete thete at 7:30am.. the beach snack area dirty and the beach bar also dirty

Leisure Partner

6/10

Pleasant

07 Feb 2026

John C

Was a nice stay. What pulled down the review. The place lost electricity during the night on our last day. But it was on they day we were leaving so was less bothersome. The two buffets for dinner on the Palm side were pretty bad. Food was never hot. Milk in the one was not even refrigerated. The buffet on the Sens side was good. But you need to have a black premium wristband to eat there. The Ala carte places were very good. Enjoyed the Cocoa and Mika Taco. Very good meals there. Breakfast was good. But once again food was cool to luke warm. The beach was nice however if you didn’t have your chairs reserved with towels by 8 am. They were gone. Definitely do not have enough chairs when capacity is full. But water was warm. Limited sea grass. Pools we did not use as they were cold Drinks were very good. The bars on the sens side were always less busy with minimal lines. Our beach waiter on the Sens side was outstanding. He deserved every tip we gave him. Room as clean. Maybe a bit dated but slept well in the bed and temp was cool. Always well stocked on the room fridge. Staff was nice. Overall for what we paid is was ok. Fix the cold food at buffets and chair availability on the beach and I easily could have gone 4 outta 5. Our MTS was outstanding. The drivers were friendly. Our driver to airport was extremely friendly even singing to us alone the way. And the airport. Impressive how they got people through both incoming and outgoing.

Leisure Family

8/10

Excellent

05 Feb 2026

Mahesh Uttam

Rooms were clean and well organized. But TV was not working at all even after few staff members tried for it. Rest all look good and satisfactory.

Leisure Family

2/10

Poor

03 Feb 2026

Tuyet

Not too much music in lobby. No lobby bar. Line ups for restaurants all the time. Restaurants à la carte is never available. Booking is always unavailable

Leisure Family

2/10

Poor

02 Feb 2026

wendy y

Jamás volvería a quedarme en este lugar y, sinceramente, no lo recomiendo. La oferta de comida es muy limitada y la calidad es pésima. y si quieres algo mínimamente decente, tienes que pagar extra en un hotel que se supone que es “todo incluido”. Con las bebidas pasa exactamente lo mismo.

Las filas para entrar al restaurante son larguísimas; muchas veces cierran mientras estás esperando y no te permiten entrar hasta la próxima apertura, ya sea para el almuerzo o la cena. Si no alcanzas a entrar, simplemente te quedas sin comer. Los bares de snacks apenas ofrecen una pizza de muy mala calidad.
Tienen pocos empleados y los tratan de una forma inhumana los explotan.
En la playa no hay suficientes sillas, así que terminas tirado en la arena. Además, la playa es pequeña y está repleta de niños, lo que hace imposible relajarse. No hay entretenimiento, no hay ambiente, y el servicio en general es pésimo.
La ducha huele a agua estancada y las habitaciones son diminutas, nada que ver con las fotos promocionales. Muchas cosas dentro de la habitación ni siquiera funcionan correctamente.
En resumen: jamás me volvería a quedar aquí y mucho menos lo recomendaría.

Business_and_leisure Self

2/10

Poor

01 Feb 2026

Rahul

Bad food, bad service

4/10

Poor

31 Jan 2026

Ramon de Urioste

When arrived our rooms were not available, we had to roam around being very tired. Spaces super crowded long lines for food, loud music everywhere, everyone trying to sell you everything all the time.

Leisure Family_with_children

2/10

Poor

30 Jan 2026

Laura

Awfulllllllll , food is gross not good at all no flavor old siting out , there are line to eat at restaurants like an amusement park lines. Not 1 waiter came near us at the pool or beach. Beach was full of algae, pool water was beyond freezing. I have a wet suit on my daughter and myself and her lips were still purple. To top it off its expensive. 0 out of 0 will never return not even if they paid me.

8/10

Excellent

25 Jan 2026

Jeff

Clean rooms, comfortable rooms, great facilities (pools, bars, restaurants), beautiful beach and water. Food was consistently good.

Leisure Family

6/10

Pleasant

24 Jan 2026

Melanie

The place is a little outdated could have better food options. The place is alright. There’s definitely better resorts for the price we paid for.

8/10

Excellent

16 Jan 2026

Justin-Paul Bruno

Glad I didn't listen to the bad reviews, food was good, rooms were clean, felt safe with small children. The only downside is the app for booking a la carte restaurants just did not work at all for us. There was quite a few times we were in a long line for food. There is a bit of pressure from the \"concierges\" to attend their \"special\" breakfasts to celebrate some made up event. Avoid its some confusing timeshare scam.

Leisure Family_with_children

4/10

Poor

11 Jan 2026

John

We stayed at the Grand Oasis Palm from Wednesday to Saturday, and unfortunately the experience fell far short of expectations. While the exterior looks impressive, the interior feels old, dated, and in need of serious renovation.

The food was below average, with very limited variety at the buffet and no noticeable menu changes during our stay. Due to how crowded the resort was, buffet lines were consistently long, and restaurant reservations were nearly impossible unless booked 2-3 days in advance.

Service was another major disappointment. Waitstaff seemed disengaged and inattentive, and the bars constantly had issues, missing ingredients, unavailable alcohol, or broken equipment like blenders.

We attempted to upgrade our room based on advertised photos, expecting a family suite. Instead, we were given two connecting rooms with a cot in the second room, which was not what was implied. Amenities overall were subpar, and important information was often withheld until the last minute.

For example, when we booked a massage and planned to drop our kids at the Kids Club, we arrived at the stated time only to be told to wait another 15 minutes, then informed without prior notice that charges could not be applied to the room and payment had to be made in cash.

Seating around the resort was extremely limited, with guests waking as early as 4–5 AM just to secure chairs. Overall, between the overcrowding, outdated facilities, poor food, this is not a place we would return!

Leisure Family

6/10

Pleasant

11 Jan 2026

Shahrzad

The room was clean and spacious. They didn't do a great job with refilling the fridge with water. But they did have a coffee shop in the lobby where you could get water.
The drinks were ok but watered down, we think it was alcohol free beer too.
The two buffet restaurants were ok. Some of the food was good, some was not. The a la carte restaurants looked good, but it was impossible to get a reservation, even though we tried making the reservation as soon as we woke up, so we never got to try any of the other restaurants.
The beach was beautiful and every morning they would rake the seaweed to keep it nice and clean. The pool was freezing.
One of our kids (6 years old) got stuck in the bathroom and the staff didn't seem to care much and said oh it happened to someone else a few days ago too and that she just had to keep trying. She finally got out but cut herself on the lock.
The overall experience was ok and not what we had expected. Some of the restaurant staff were very friendly and some were not. The hotel staff were friendly but they didn't go through anything with us when we checked in. They didn't tell us what there was to do in the hotel as far as shows and activities. We found that out on our second day when we asked a question and we were told to download their app. That would have been nice to know at check-in.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Kerry ann

Excellent

6/10

Pleasant

09 Jan 2026

Amber Dawn

Check in: stood in line over an hour and then stood in line another hour to get room
Room: when you have 4 people, why are the beds pushed together?? No privacy (bathroom door not full and if you turn the bathroom light on, the whole room lights up
The app never worked for us to make dining reservations
Evening shows were excellent

Leisure Family

2/10

Poor

08 Jan 2026

jessica

The hotel was horrible. Never again!!! The food options were horrible same items every day. Staff not helpful says dining options available when there is really not. My family wasn’t all able to try I try to get credit back for 4 people including additional room I had and they wouldn’t give it to yet they canceled the other room and gave it to someone else. Just horrible never again

10/10

Exceptional

06 Jan 2026

Jesus

Rooms were very clean, comfy beds and our children’s really enjoyed the resort

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Alejandra

This was hands down one of the worst hotel experiences I’ve ever had.

From the moment we arrived, the check-in process was a complete disaster. Long lines, zero organization, and staff who looked annoyed that guests even existed. We waited an unreasonable amount of time just to get our room, with no apology or explanation whatsoever.

The problems didn’t stop there. Dining was just as awful. The wait times for the restaurant were ridiculous Standing around hungry and frustrated on a supposed “vacation” is not it.

And then there was the room… absolutely disgusting. The room was clearly not cleaned properly — dirty floors, questionable stains, dusty surfaces, and a bathroom that looked like it had been rushed through (if cleaned at all). It was uncomfortable and honestly gross.

Overall, the service was poor, the staff was unhelpful, and the entire experience felt chaotic and careless. This hotel seriously needs to reevaluate its standards. I would not stay here again and definitely would not recommend it to anyone. There are far better options elsewhere — do yourself a favor and book literally anywhere else

Leisure Family