Seehotel Hermitage

Switzerland , Lucerne
Luzern 15, Seeburgstrasse 72, 72
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100 reviews shown

8/10

Excellent

18 Mar 2026

Barbara

Beautiful views, super friendly & helpful staff. Rooms are spacious & quiet.

Business

4/10

Poor

02 Jan 2026

Ilan

Not great. Falls short of the little things that make a great hotel. We had no hot water for one day. . Great. Jews but overpriced for what you get.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Gerasimos Nicholas

Amazing friendly service

Partner

10/10

Exceptional

07 Dec 2025

Mary jane

Hermitage hotel is a wonderful place to stay Rafaela on reception did really great job on assisting us. Every staff there are nice and kind. Waking up with the lake lucerne and mountain view was amazing. We definitely coming back. Highly recommended for others to enjoy.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Marc

Staff is excellent but feels like hotel is cutting corners on costs. 1 towel for the entire stay, pillows are terrible, wall unit for heat is so loud all night.... not great.

10/10

Exceptional

15 Nov 2025

Danish

Great place

10/10

Exceptional

28 Oct 2025

Enas

Everything was amazing and exceeded our expectations service was out of this world

Leisure Partner

10/10

Exceptional

06 Oct 2025

Megan

Beautiful hotel with beautiful views

This hotel was lovely! We were so exhausted upon arrival bc we had been traveling quite a bit (with two little kiddos) and the staff was SO nice! The views are amazing, the rooms are clean and big and so comfortable. We ate one time in the bar area and the food and drinks were great, too. The staff was so nice to us and our kids which just made the whole experience even better.

I also sent out laundry one day and it came back same day. Clean and neatly folded - I was very impressed. Thank you! We’ll be back!

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Kevin

Amazing view of the lake, great pillows, awesome amenities and conveniently located right next to the Hermitage Bus Stop with buses arriving every 15 minutes.

Partner

10/10

Exceptional

02 Oct 2025

Mohammed

Everything was wonderful and flawless... the choice in lucern definitely..

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Corneilius

Excellent property

10/10

Exceptional

28 Sep 2025

Joanne

Wry nice stay. Excellent service. Beds uncomfortable.

Partner

10/10

Exceptional

04 Sep 2025

Doly

The room hospitality and breakfast was grest. The Spa erea is not good enough.

6/10

Pleasant

27 Aug 2025

Praveen

The staff is rude & try to charge you for parking even though there is free parking available.

10/10

Exceptional

21 Aug 2025

Jon

Amazing views of the lake. Tremendous staff and the room was big with all modern appointments

Leisure Partner

10/10

Exceptional

04 Aug 2025

Hoai Anh

10/10

Exceptional

31 Jul 2025

Mariana

Very friendly staff, hotel overlooking the lake with stunning views.
E-bikes and paddle boat rental included!
Restaurant with excellent food. Will definitely come back

Leisure Family

10/10

Exceptional

20 Jul 2025

Frederick

Fantastic stay, in a beautiful location with easy transport links. Room was perfect with an amazing lake view. Lovely food and service in the bar area, but had some issues with dining room in main restaurant, this was addressed effectively at reception. Overall a fantastic stay.

Leisure Family

6/10

Pleasant

14 Jul 2025

Changyu

Generally, it’s no worth the price

10/10

Exceptional

13 Jul 2025

Lauren

We loved it here! It was the perfect spot to enjoy all that Lake Lucerne has to offer, with beautiful lake access and close enough to enjoy the energy and sights of the city. We didnt realize until half way through our stay we could ride the #24 bus for free (included with hotel reservation) into town and to the transportation museum. Definitely make sure you ask for the print out. The rooms are lovely, the food in the restaurant is DELICIOUS, especially the dinner. Everyone who worked there was so kind. There is even a trail to visit a beautiful non-touristy castle that has an adorable little cafe- must visit! They will tell you the way. Make dinner reservations for around 8 so you can watch the sunset! Gorgeous!

Leisure Family

8/10

Excellent

11 Jul 2025

AHMED

Pro: Balcony room was one of the best I’ve even been to, spacious, clean, and amazing view. Good location, close to the city, yet also in the edge of it where it quiet and peaceful.

Con: Required 100 CHF per night deposit, which was not mention on their Expedia page and they promised to update their Expedia page. The hotel offer some excellent lake services (private boat, pedal boat) which was not mentioned, we even asked to different employees at the reception but they were not able to offer what they have, one of the receptionist went to actually look for private boats services from the city instead of offering they have at hotel, we ended up accidentally learning about what they have and asked for it. The hotel can do a lot more by making their guests aware of the special services they already have. Also, one before out check-in we coordinated with the hotel and got a confirmation for a room on the 2nd floor, but upon arrival we got the room on the second floor instead.

P.S. the hotel is composed of two building (old and new) our room category was in the new building, which seemed to be better.

Leisure Family

10/10

Exceptional

06 Jul 2025

Jordan

This resort is absolutely beautiful, and all the employees here were attentive, kind, and helpful. This was our first time in Switzerland, we will definitely be staying here when we go back!

Family

10/10

Exceptional

06 Jul 2025

Payman

Nice views. Clean property. Nice staff

8/10

Excellent

30 Jun 2025

Jasmine

The hotel advertises as a Spa but they had no spa services available to book, nor would they bring in anyone to provide them. we had to go to another hotel.

The price was very high for the value.

The staff was great. The beds were the best we found in Switzerland. The room was beautiful.

Leisure Friends

6/10

Pleasant

29 Jun 2025

Luke

Avoid. Bad service and amenities you can’t use.

Very underwhelming and it’s advertised much better than it actually is. During our 4 night stay they hosted 1 wedding, a birthday party and 2 corporate events. During this time we couldn’t use a lot of the facilities - so don’t think you’ll be getting access to the beach club whenever you want, or other amenities for that matter. Unfortunately it was the service that was the worst part. The beach club waiter was flat out rude and the reception/ management did nothing after our complaints - they really don’t care. We left with a pretty ill feeling towards the hotel which wasn’t what we expected when paying £600 a night. Really not worth the price tag - just avoid!

Partner

8/10

Excellent

24 Jun 2025

Laurent

Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean.
The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing!
For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.

Leisure Friends

6/10

Pleasant

24 Jun 2025

Chandra

You may revisit your policy with the property as they seem to treat your members differently.

When we requested for a better view room not upgrade they told us you booked through Expedia which is the cheapest room and that’s not a great customer service.
They helped nothing with the local sight seeing tours or guides to connect with local sightseeing.

Overall not recommended for tourists who are looking for a better stay and experience.

Leisure

10/10

Exceptional

13 Jun 2025

Daniel

Wonderful property, views and area were amazing. Staff was very pleasant and helpful, bar was great as well.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Venugopal

Awesome lakefront hotel
Perfect for Lucerne stay

10/10

Exceptional

30 May 2025

Ahmed

awesome stay overall. only thing i would say is the staff is not well informed on the swiss travel pass information. the boat that stops at the hotel is covered by swiss travel pass however on arrival the staff told us it’s not covered causing us inconvenience.

Leisure Family

8/10

Excellent

20 Apr 2025

Navid

Nice hotel, beautifully located by the lake. Must be amazing in the warmer months but we were there on rainy spring days so we didn't really benefit from the surroundings.

Leisure Family_with_children

8/10

Excellent

19 Apr 2025

Eric

Stay for the views…leave for the food.

The setting is fantastic. The rooms were spotless and the service was good. The breakfast was way overpriced (35 CHF per person so very mediocre food) as were the drinks (95 CHF for four drinks). I guess that was to be expected but it left a bad taste in our mouths.

Friends_and_family Family

10/10

Exceptional

15 Mar 2025

Christopher

Helpful staff, and right on the lake.

10/10

Exceptional

31 Dec 2024

Steve

Amazing hotel! Great Lake views and very helpful staff

Partner

10/10

Exceptional

04 Nov 2024

Melissa

Very nice hotel just outside the main city center. Quiet, clean and comfortable.

Leisure Family

10/10

Exceptional

18 Oct 2024

Gamal Eldin

Awesome stay!

Leisure Family

10/10

Exceptional

11 Oct 2024

GOWHARTAJ

It was expensive but very nice

Leisure Family_with_children

10/10

Exceptional

18 Sep 2024

Carol

Jonas was wonderful

Leisure Friends

2/10

Poor

14 Sep 2024

Alanna

Room wasn’t clean when we got there. Switched rooms and next room was also dirty. Bed sheets weren’t changed, hair all over the room. Really disgusting. Would not recommend.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Luke

Outstanding Stay in Lucerne!

Absolutely outstanding. A really welcome check-in from Mar, who upgraded us to a balcony lake view room. Free on site parking, as well as complimentary use of their pedalo and paddle boards to go out onto the lake. Lovely restaurant serving their own cuvée and overlooking the lake.

The hotel is spotlessly clean, boasts about its eco credentials (even the key card is made from bamboo) and has a buzzing bar with a great atmosphere and lake view. Can’t wait to return!

Partner

10/10

Exceptional

31 Aug 2024

Adam

This hotel was exceptional from the moment we arrived at the moment we left we felt welcome and very well looked after. Particularly Noah who was on Reception who really did look after us.

You can book all of the Hotel activities via the app and these activities are included in the price of the stay is included stand-up paddle boarding pedals and bikes. This really enhanced our stay and made it very special especially as we are very conscious that Switzerland is expensive, so it was wonderful to have something that was included.

The highlight of the Lake literally every single room you stay in has late view even our sons who stayed in the garden for Room had a pretty awesome late view. We stayed in a Lakeview room on the 5 th floor and 1st day the weather was amazing, seeing the sunlight hit the lake and the changes as sunsets. The following day it was slightly overcast to see the difference to Weather makes to this resort.

We decided not to eat in the hotel for dinner. The 1st night we took a picnic to the local Lake by the Lido. 2nd night it was over cast so we walked to a restaurant called SeaHaus . They did a sharing meat platter with all you would like to eat side dishes. It was one of the most memorable meals we had during our 10 night stay .

There is a small fridge / mini bar you can store small picnic items .

The spa facilities in the hotel were very useful when the weather turned cooler . The only thing the opening hours were rather odd compared -from 3 pm

Leisure Family

6/10

Pleasant

30 Aug 2024

Cristina

It’s a bit overrated for the price. I’ve stayed at nicer 5 star hotels with far better service when you’re already pay close to $700 a night you shouldn’t be nickle and dimed for everything like late check out and the staff should tell you everything you need to know about the hotel at check in.

Leisure Partner

10/10

Exceptional

27 Aug 2024

Cassandra

Wonderful hotel! We loved the location, restaurants and all of the extras such as the water sports and bikes. Even though we booked a very nice room we ended up being placed in an ADA room and the bathroom left a lot to be desired. We would stag here again!

Leisure Family

10/10

Exceptional

05 Aug 2024

Leandro

Lake Activities and being ON the lake.

Leisure Family

10/10

Exceptional

22 Jul 2024

Mohammed

Location, services,area , staff specialty Mr Noah was so kind and gave very detailed advices and Mr John was a great receptionist

Leisure Partner

10/10

Exceptional

08 Jul 2024

Mubarak

Great hotel
Friendly staff
Everything super

Partner

10/10

Exceptional

28 May 2024

Tracy

A beautiful stay with amazing and spectacular views! Bus was across the street for the easiest transportation. Definitely coming back!

Leisure Family

10/10

Exceptional

24 May 2024

Hongchau

The property was very relaxing and beautiful! Staff was very friendly and helpful. Our room was very clean and the view was something you’d want to wake up to every morning! Would definitely recommend and come again!

Leisure Partner

10/10

Exceptional

02 Nov 2023

Geaik Theng

Amazing view from the room

Very amazing view. Beautiful lake. And clean hotel. Nice big rooms.

Partner

10/10

Exceptional

14 Oct 2023

Gregory

Great views. Helpful staff.

10/10

Exceptional

13 Oct 2023

Terence Gar Gin

Everything was perfect. Staffs were very friendly and room was clean. The lake view was amazing.

Leisure Family

10/10

Exceptional

09 Oct 2023

Nicole

We will definitely return. The view, the quiet, the rooms , all wonderful

10/10

Exceptional

09 Sep 2023

Michael

We received a lovely friendly welcome. In fact we found all members of staff were friendly, helpful and professional. The hotel is ideally situated beside the lake with a convenient bus stop outside the hotel to/from Lucerne running approx every c.15 minutes. Alternatively, a pleasant walk along the lake into Lucerne takes c.30 minutes. We stayed in the new part of the hotel which is 'very modern' in it's approach to accommodation with everything open plan. Food is of a high standard with a well stocked bar, comfortable seating areas both within and outside. There is also a Beach Bar for drinks and snacks with the use of pedalo's etc. We will return

Leisure Partner

10/10

Exceptional

02 Sep 2023

Michael

Awesome spot!

10/10

Exceptional

29 Aug 2023

Andrea

Great stay- wonderful location directly on the lake- about 10 minute drive from town. Mattresses could use replacing.

Friends_and_family Family

10/10

Exceptional

29 Aug 2023

JEANNE

Great place to stay. Clean, friendly staff. Parking was available.

Leisure Family

10/10

Exceptional

13 Aug 2023

Frederique

My family (2 adults, 2 kids under 6) had a wonderful time at Hermitage. We now kind of regret not staying longer. The staff are wonderful, greeting guests with excitement. May it be in the front desk or the restaurant for breakfast. The views are breathtaking from our room.
The sauna, beach club, free bike rentals, pedal boat etc, are cherry on top.

Overall had a great stay and would recommend!

Leisure Family_with_children

10/10

Exceptional

30 Jul 2023

Viktoriia

Beautiful view and location. Pool is listed in amenities, but there is NO POOL.

Friends_and_family Family

10/10

Exceptional

22 Jul 2023

Scott

Good vibe and incredible views with access to water and water sports.

Leisure Family

10/10

Exceptional

19 Jul 2023

Verified traveler

Great hotel!

The hotel is an a graet location, very nice and clean , the staff was extremely friendly and we felt they went above and beyond to give us exceptional servic!
we had a great time !

Partner

10/10

Exceptional

11 Jul 2023

PREMJITH

Hermitage is beautiful setting right on the lake Lucerne. Very pretty and close to the train station for all site seeing take offs. Not to far from city and not too close with too much hustle. We had a great stay ! Family of 4 😊

Leisure Family_with_children

8/10

Excellent

22 Jun 2023

Verified traveler

Great stay

Loved the hotel and view, service was great as well

Friends_and_family Family

10/10

Exceptional

19 Jun 2023

Pallob

Excellent Hotel. View to die for.

Leisure Family

8/10

Excellent

19 Jun 2023

Mohammed

Good property overall.

Leisure Family_with_children

8/10

Excellent

17 Jun 2023

Donna

Amazing views of the lake & alps from our room.One issue upon arrival we had to kill at least 10 mosquitoes.There were 2 large glass doors overlooking the lake and wanted to open them but didn’t want more bugs. We called the front desk and they immediately brought us a plug in bug deterrent. We opened the doors periodically.The staff were very respondent to our needs/questions. Obviously it wasn’t the hotel’s fault for the bugs, just a suggestion to have the cleaning staff take notice.There were several different menus depending on where you chose to eat. We opted for the restaurant for dinner. There was a possible miscommunication.My husband had gone down to see if they were still serving dinner while I was at the lounge.They were and would set up a specific table. He said he had to run upstairs to get his wife.We went down immediately and sat at the table.No one acknowledged us and after at least 10-15 minutes I got up and took 2 menus to the table. We sat and waited and not once did any staff even look at us. We got up and left. We voiced our complaint to the front desk and were told that we had to be seated by staff. We opted to eat from the bar menu.I wanted an appetizer from the restaurant menu & the staff went out of their way to get it for me.We were comped our first round and the bartender, Lars was very attentive and a lot of fun.The couple of items we ate were very good.the other issue was getting coffee at the buffet bkfst.We asked several times but never got it

Leisure Partner

10/10

Exceptional

06 Jun 2023

Jennifer Jones

The staff was incredible! They were all so nice and helpful! The food was amazing and the beach club beautiful and fun! The rooms are beautiful and very big! The trail to the center city is gorgeous! I would highly recommend staying here you will love it no doubt! I will definitely be back!

Leisure Family

10/10

Exceptional

09 May 2023

Giancarlo

Amazing

10/10

Exceptional

11 Apr 2023

Kristen

Located right on Lake Luzern with gorgeous views of the mountains and the city. Despite not being in the city, very easy to get to by bus, which came every 15 minutes. There was no need to rent a car or take a taxi (which are expensive in Luzern). Hotel staff very friendly, especially Mar who helped us with the check in. She had a great energy and made us feel very welcomed. Our room was spacious for 4 people (2 adults 2 kids) with a spectacular view of the lake. I would love to come back in the summer to take advantage of the beach and the water activities. Unfortunately it was still too cold but nonetheless we enjoyed our time at the Hermitage.

Leisure Family

10/10

Exceptional

24 Jan 2023

LAURA

We absolutely LOVED our stay at the Hermitage. The staff is wonderful, especially Mar who has given us such a warm welcome. On check in, we were accommodated to a rather late dinner reservation with the last call for the restaurant despite our late check in. The room is just wonderful; comfortable, clean, has everything you need and a huge plus: Spectacular views of lake Luzern and the mountains. The Hermitage restaurant has a Michelin star, the food was stellar and the bar was amazing. The staff has been professional, welcoming, and extremely helpful, exemplifying the epitome of a perfect guest experience. Thank you to everyone at Hotel Hermitage. We will be staying here again on our next visit to Luzern.Ich danke Ihnen sehr !

Leisure Family_with_children

10/10

Exceptional

18 Oct 2022

Lisa

Easy access to the City center on free buses. Very friendly staff. Very nice room.

Leisure Family

10/10

Exceptional

04 Oct 2022

Belle

Very nice hotel, has really nice views and great location, best staffs I have ever seen, everyone is very professional

Leisure Family

10/10

Exceptional

28 Sep 2022

Jenna

This is an incredible place! The most well thought out and laid out room I have ever stayed in. Mar at the front desk was so friendly, welcoming, and helpful. Steps away from the bus which runs every 15 min. No need to drive. The views are to die for! Everything is super clean and organized. Sent out laundry and got it back in 2 hours. Can’t wait to stay here again!

Leisure Partner

10/10

Exceptional

18 Sep 2022

Salah

Neat and comfortable room with wonderful view. Professional staff and services.

Leisure Self

10/10

Exceptional

09 Sep 2022

Kelsey

Really nice hotel with big room and great view! The staff was so helpful. We stayed above the restaurant which was noisy when on the balcony

Leisure Partner

10/10

Exceptional

26 Aug 2022

John

the rooms were commodious and had terrific views of the lake and the mountains. The staff was friendly and helpful. The balconies were exceptionally inviting: large, comfortable, and with retractable awnings. Free bus service into town was across the street. All in all a very pleasurable experience

Leisure Partner

10/10

Exceptional

21 Aug 2022

Claudia

Online in-room services were very efficient. Friendly staff, beautiful views on lake during sunshine or storms. Easy access with bus from station.
Very pleasant stay. Will come back.

Leisure Partner

10/10

Exceptional

18 Aug 2022

Saul

Excellent hotel- the view outside the hotel was unbelievable. Great for family of 4. Very clean. Great location- 10 minutes away from Lucern Station and very accessible. Brilliant service, friendly staff, comfortable room, definitely well recommended.

Leisure Family

10/10

Exceptional

27 Jul 2022

Deepesh

The staff is truly excellent . Kudos to the front office staff and people at the bar who are super friendly

Leisure Family_with_children

10/10

Exceptional

30 Jun 2022

Nikhil

Stunning property and views with fantastic service. Parking was very reasonable in cost.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2022

Andreea

Gorgeous Hotel with splendid views!

Highly recommended! the hotel is gorgeous! very beautiful rooms with splendid panoramic views, better than they appear on the pictures. Service is excellent, extremely friendly and helpful staff. Free parking on site and for exploring the city center they even provided free bus tickets for the entire stay. Definitely a worthy stay!

Partner

10/10

Exceptional

08 Dec 2021

Lin

Very clean, super nice hotel staffs. Hotel located right next to lake, beautiful lake and mountains view. Bathroom amenity has two sinks.two Free water and chocolate bar when checking out. Less than 20 feet walk to bus station to Train Station and Ferry Station. Very satisfied for our stay

Leisure Family

10/10

Exceptional

21 Nov 2021

Gerhard

Das Hotel ist sehr gut geführt. Architektur, Umgebung und auch Möblierung sind hervorragend. Das Personal arbeitet auf höchstem Niveau. Was diesem Hotel etwas fehlt, ist die Hand einer persönlichen Ausstattung und Dekoration. Es ist von der Ausstattung her für Liebhaber von Corbusier Sesseln hervorragend geeignet, aber nicht, wenn man ein wenig nach persönlichem Ambiente sucht.

10/10

Exceptional

01 Sep 2021

jennifer

The friendliness of the staff is very inviting. We traveled for two weeks around Europe and the staff here were great. The room was very nice and had a wonderful view. There is easy access into town if you don’t want to drive. They gave us free bus passes and the bus stops right in front of the hotel.

Leisure Family

10/10

Exceptional

29 Aug 2021

Ahmad

Nice

Excellent hotel thanks for everything

Friends_and_family Family

8/10

Excellent

23 Aug 2021

Mark A

The Hermitage is in a wonderful location and every room has an incredible view of the lake and mountains. The staff tried their hardest, but often seemed slightly overwhelmed - probably short-staffed due to COVId. The hotel has bikes that we used for the beautiful 5k cycle into Luzern.

Leisure Family

10/10

Exceptional

16 Aug 2021

Verified traveler

Position, comfor, efficiency fantastic

Business

8/10

Excellent

15 Jul 2021

Verified traveler

10/10

Exceptional

22 Dec 2020

Jos

Excellent rooms, friendly staff and amazing view!

Everything was good! The rooms are spacious with an excellent view (we had the standard double room with balcony room) on the lake and the Pilatus. We felt very welcome from the start due to the friendly staff (both hotel & restaurant). The bus stop is on the corner and it takes you 8 minutes or so to get into Luzern central. Tip: off board earlier to walk on the boulevard.

Partner

10/10

Exceptional

27 Aug 2020

Stephen

The hotel was location and staff were outstanding however check in was not up to standard expected 4 in Q at 4pm I staff member in counter . No consierge , no where to park car at door and drop off luggage , customer interrupted my check in after after long wait to request Taxi and staff member both accepted interruption and request to chase up taxi a poor first impression !! But next 4 days both location and staff behaviour service excellent . Manager needs to review arrival policy

Leisure Family

10/10

Exceptional

03 Mar 2020

Verified traveler

Location ideal, away from bustle of city centre with fantastic views over lake and mountains but accessible to the city centre by regular and free bus journey or walk. Staff friendly and helpful. Good breakfast and restaurant was also a positive experience. Clean and quiet rooms. A good night sleep each of the seven nights we were there.

Leisure Partner

10/10

Exceptional

28 Feb 2020

Patsuda

Excellent services, good food cleanliness.

Nice location good food and services.

Business Family

10/10

Exceptional

25 Feb 2020

Adam

Fantastic property with a very friendly staff. Very thoughtful touches to the room.

Leisure Self

4/10

Poor

06 Feb 2020

Shawn

This property's lack of awareness for its consumer health and safety disappointed me and it should frighten you. If there is any concern for the current coronavirus outbreak and future epidemic, I suggest other consumers think twice about this hotel. Here is my experience for your information

Although I booked this hotel at the non-refundable rate, I was concerned by the outbreak of Novel Coronavirus (2019-nCoV) in mid January. As the outbreak continues and our departure place is Hong Kong or China, I decided to cancel my trip for the safety of the people in destination countries and ourselves, and notified this property nearly 10 days before the check-in day for this hotel (which is my last itinerary). All the non-refundable flights and other hotels that I booked offered special consideration for the situation, arranging special refund policy. However, this hotel rejected any possibility of refund and change of date for the reservation.

So other coming occupants, you might not be lucky to have a good consumer as self-disciplined as me, who is willing to waste all deposits so as to avoid possible harms to other countries and strangers. Had there been a selfish consumer from epidemic area, he or she would have insisted on checking into this hotel after the hotel tells them the deposits are by no means refundable.

Leisure Family

10/10

Exceptional

20 Jan 2020

Verified traveler

Amazing views (was on the 5th floor of the new building). Was recovering from the being sick all of the prior week on business trip to Zürich so spent most of weekend in room just relaxing, watching the swans and gazing at the mountains. Room service was excellent and the in-house Marzen beer in the minibar was a nice addition. Easy walk from the Lucerne Verkehrshaus train station (about 15-20 mostly flat). Looking forward to returning with my wife in the future!

Leisure Self

10/10

Exceptional

21 Dec 2019

Nola

Luxury yet Homely

This hotel was amazing. The location just 15 minutes out of town was perfect. It is set on the Luzern Lake overlooking the mountains. It is very hard to take your off the view. The room was spacious and extremely comfortable. The wuality of the bedding etc was of very high standard. The hotel has several bars and restaurants with a fantastic range of food and beverages. The staff were great and they even supply you with a bus ticket for the whole of your stay. The bus stop is right out the front and 8 stops later you are in the middle of Luzern. I would highly recommend this luxurious yet homely hotel. I wouldn't stay anywhere else.

Friends_and_family Friends

10/10

Exceptional

21 Nov 2019

Absolutely the best hotel - great location great staff
Everything beyond expectation- no one in our group wanted to leave 😊

Leisure Friends

10/10

Exceptional

09 Oct 2019

Verified traveler

Fabulous location, great staff, wonderful rooms. Yummy breakfast too!!

Leisure Family

10/10

Exceptional

05 Oct 2019

Verified traveler

Room with a great view!

This has been the best hotel we have ever stayed in. We stayed in the newly done rooms with the view of the mountains. Room was clean, spacious and exceeded all expectations. One thing that could have have been improved on is the air conditioning. The service from the staff was outstanding, would definiteley recommend!

Partner

8/10

Excellent

05 Oct 2019

Verified traveler

Good view from balcony over lake. Comfortable and clean although floor a little scuffed. Bath a bonus but difficult to get in and out. Design quite modern and minimal overall but had to be careful of corners on bed and table top. Restaurant excellent first time we tried it but standard slipped a little 2nd time when busier. Wi-fi a bit on and off and had problem at first as receptionist hadn't logged us into the hotel system when we arrived so it didn't recognise our room number. Provision of tea and coffee making facilities appreciated.

Leisure Partner

10/10

Exceptional

22 Sep 2019

Toot

Nice hotel th friendly staff , the location is perfect
I will come again

Leisure Partner