Comfort Inn Newport News/Williamsburg East

4/10

Poor

25 Apr 2026

Wilbert

Walls in room had patched holes, and large areas had been painted with different, unmatched colors. Many areas were not clean. Iron had red material stuck to it and could not be used.

Self

10/10

Exceptional

23 Apr 2026

Jessaca

Perfect

10/10

Exceptional

23 Apr 2026

Jessaca

Everything

Partner

6/10

Pleasant

17 Apr 2026

alan

It reeked of pot
Smelled like a weed wagon

Self

4/10

Poor

15 Apr 2026

Jason

Room was not very clean. Found trash around one of the night stands when I was looking for the reason the night stand lamps and clock wasn’t working. Found out they weren’t plugged in. So, I plugged those in behind the mattress, nothing. Tried the switches on the wall. Nothing. So then I plugged them into a long extension cord that plugged into ANOTHER outlet on the same wall. Nothing! Two switches at the entryway did nothing. That’s when I noticed the electrical conduit coming out of the ceiling from somewhere else to power the TV, fridge, two lamps, and a power strip. The duvet cover was soiled with something white in drip pattern. The bathtub drained extremely slow. The stairwell strongly smelled of marijuana often. The back door that requires a key card doesn’t close. The breakfast wasn’t. If waffles are the only thing you want to eat, then you’ll be fine. My key card stopped working on my second day. Two attempts (two trips to the front desk) didn’t correct it. Finally fixed with management coming up with the “special key”. The laundry detergent vending machine didn’t operate. The room across the hall had set all of their trash outside their room, it sat there for a day and a half until it was finally removed. The blinds and curtains were broken! Oh! And, when I checked in there was a sign saying to go next door to the Red Roof Inn for assistance. Met that clerk halfway there. The property was not kept up. If they offer room 229, don’t take it!

Self

8/10

Excellent

15 Apr 2026

Don

Quiet, breakfast was ok

Family

8/10

Excellent

06 Apr 2026

dwight

The hotel is a quality inn online. Its very confusing because its actually a Comfort inn . This should be listed somewhere

Friends_and_family Friends

6/10

Pleasant

04 Apr 2026

Maida

Poor breakfast

Family_with_children

2/10

Poor

03 Apr 2026

Ashlie

First off the hotel isn't even the same name you book it under. The smoke alarm in our room was beeping all night long, the blinds do not close and the toilet was leaking, got our clothes soaked. The area is sketchy too. I left my kids outside (23 and 14) to go get a cart for our luggage and a man was trying to circle our car until they started being very loud. We only stopped to sleep on our way home but i would never book again.

6/10

Pleasant

29 Mar 2026

Terry

Property was dated. Though the rooms were clean, the paint was chipped in a lot of places. I saw a front desk person on Friday when I checked in, but Saturday and Sunday for the front desk you had to go over to the Redroof Inn. Breakfast was lacking. Bread and mini muffins, cereal, and apples. I would not recommend this place.

Self

4/10

Poor

21 Mar 2026

Heather

Motel had a bad smell. Front desk staff was running motel next door also. Beds were uncomfortable. Definitely not a $80 a night room. Very disappointed.

Self

10/10

Exceptional

31 Dec 2025

David

I was traveling for and was able 2 get a room and get checked in easily by friendly staff and the room was clean

Business

2/10

Poor

28 Dec 2025

Rodney

My wife was getting my wheelchair out of my car When she opened up the back of my and hit a pothole and rolled her ankle. No one was in the lobby after she checked us in. Then, we get into our room with black mold all over the ceiling, a curtain that won't close because of the asphalt missing out of the parking lot. I try to get into the lobby, and I almost fell out of my wheelchair due to the main threshold of the main lobby door. In our room, (131)there were blood stains all over floor,the bathroom had dried up blood in the corner's by the door. We had a guy stare at us through our window at 2am, and I used my light at him. He left quick. Breakfast wasn't even done when they said it would be and no one to check out. Don't worry, I will NEVER SUGGEST TO USE THAT HOTEL. I BELIEVE THAT someone should put that money back on my (hotel's.com account) don't send me anything back. 😤

Partner

2/10

Poor

13 Dec 2025

Brittany

Room was adequate, uncomfortable bed, holes in the door, awful free breakfast with only cereal and toast - no eggs or bacon. Would not recommend.

4/10

Poor

11 Dec 2025

Sitka

First room smelled like smoke. Second room was dirty with pee running down the outside of the toilet. Hotel reeked of marijuana. Just overall a very uncomfortable nights stay. We were eager to leave.

Business Family_with_children

4/10

Poor

09 Dec 2025

Sean

I was racially profiled while in the lobby of the hotel... Had to show id. Was asked my room number and was told it wasn't my room number.. bad customer service

Partner

2/10

Poor

27 Nov 2025

Colandra

Ice machine doesn't work. Have to walk out in the cold to the next building. Only 1 washer works. Exercise equipment hasn't worked since I've been here

10/10

Exceptional

10 Nov 2025

barbara

Yes. Front desk was unmanned quite a bit. Understand they also was responsible for the other hotel on the lot. Red Roof Inn.

Self

6/10

Pleasant

26 Oct 2025

Toby

The hotel is very old. You’ll find rooms that are outdated. Paint chipped and old. But the bed was comfy and clean. So if you want beauty and modern this is not your place. If you don’t care about modernity and sleeping outdated motel then this is fine. Front desk folks own the place. They were friendly!

Leisure Self

6/10

Pleasant

26 Oct 2025

Debra

Easy to park. Musty in rooms. Rooms clean with old curtains, furniture.Breakfast consisted of mini muffins, toast, waffle, cereal and coffee. No jelly, syrup, butter - very disappointed. Staff worked b/w hotels across from each other. Not always at front desk. Fair / adequate for price but ok to sleep and shower. Probably won't stay again or recommend.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Iris

Very clean, neat and reasonably priced.

Leisure Family

6/10

Pleasant

20 Oct 2025

Gregory

Room had bugs.....staff was limited.....parking was good......gym very small and limited...no one used it.....dining terrible and was told on booking they have continental breakfast but instead just a very limited selection.....not worth the time to eat there

Leisure Partner

2/10

Poor

19 Oct 2025

Paul

The only nice thing was the woman that checked us in. We go to Busch Gardens a lot and this trip was kind of last minute so options were limited. I thought i would give this place a try. Everything in the hotel was very dilapidated. It smelled very dank. The ac was loud and made weird noises. I killed a roach in the middle of the night when i turned the light on to use the bathroom. One of my daughters got a weird rash on her face, arms, and legs. I think it was from the bedding. The breakfast was a joke. There was warm milk and cereal in a container that was filthy! The juice machine only had water that smelled and the coffee was terrible! I paid in advance so i toughed it out instead of leaving for the second night. My kids are pretty easygoing so they didn't complain so that helped. When we left one of them asked if we were going to stay there again. All 4 of them stared at me waiting for my answer. I swiftly told them no. And also told them we were not staying it that area either. Its really ghetto there!

Friends_and_family Family

2/10

Poor

18 Oct 2025

LaDawna

The positive reviews and 7.8 rating for the hotel were really misleading!
The room was very dirty, especially the bathroom. There was hair and dirt on the floor and a suspicious stain on the wall. The tub had mold and soap scum. There was only a half roll of toilet paper and no tissues. We had to go down to the front desk to ask for some toilet paper and the attendant said that they didn't have any and went to the Red Roof Inn across the parking lot to borrow some to give to us.
The sleeping area had a strange smell and there were hairs (human and animal?) on the bedding as well as a suspicious brown stain and smell on one of the pillows.
We truly weren't comfortable staying here and we are disappointed that the ratings and reviews were so different than the reality.

Friends_and_family Family

4/10

Poor

16 Oct 2025

Janet

Check-in staff/lady was rude. Not warm and friendly at all. They would not give us a late check-out even though the housekeeper was two floors down and was not ready to clean our room. Bathroom light and fan came on every time we walked past it. AC was not working properly. Room was warm. This hotel was worn and not worth a high rating.

Leisure Family

10/10

Exceptional

14 Oct 2025

Patricia

Wonderful staff, quiet and safe.
Very clean and comfortable room

Business_and_leisure Self

4/10

Poor

14 Oct 2025

KERI

Front of toilet was dirty and there was a small cockroach behind the T.V. Breakfast selection was non existent. Bare minimum choice of waffles, mini muffin, or cereal. Low value and quality for too much money.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

John

Was a good stay.

Leisure

10/10

Exceptional

13 Oct 2025

Dede

Nice

10/10

Exceptional

10 Oct 2025

Richard

Good basic clean room

Leisure Self

10/10

Exceptional

05 Oct 2025

Deborah

The parking was easy the studio with 2 double beds was very clean and nice

Leisure Partner

10/10

Exceptional

02 Oct 2025

Catherine

I really enjoyed staying here. This was the first time staying in a hotel alone, and I felt very safe. Staff was always around and very helpful. I'm not much of a breakfast person, but they didn't have much options. It was lacking hot food. Other than that, it really was a great stay. Beds were very comfortable.

Leisure Self

8/10

Excellent

26 Sep 2025

Philip

Liked room. Stayed 3 days. Room never cleaned even after telling front desk i wanted it done.

Business Self

8/10

Excellent

24 Sep 2025

karen

It was a nice hotel id stay again recommend to stay

Leisure Family_with_children

4/10

Poor

23 Sep 2025

Peggy

Air conditioning unit was so loud we did not get much sleep. Carpet had stains and looked very dirty. There is no AC in the lobby or hallways. Staff was friendly.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Cynthia

Staff is very friendly rules were clean beds super comfortable however, after the mid or morning shift, the overnight stuff seems about between this hotel and the red roof across the parking lot

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Brigitte

Nice friendly receptionist. She helped set the tv channel for us.

10/10

Exceptional

16 Sep 2025

Patricia

Very clean, very quiet and very friendly staff!

Business Self

10/10

Exceptional

16 Sep 2025

Patricia

Very clean, very quiet and very friendly staff!

Business Self

8/10

Excellent

14 Sep 2025

William

One night

Third time I stayed here. Staff very nice and accommodating. Hotel is dated, and the room was clean, but hallways and other areas seemed to be lacking attention to cleanliness. Also previous two times the hotel seemed very busy. This saturday night it seemed a ghost town. Maybe because school is in session and summer is over. Still meets my needs, but there surely room for improvement in overall up keep.

Business

8/10

Excellent

12 Sep 2025

Brandon

Great

Leisure Partner

10/10

Exceptional

08 Sep 2025

Quatina

Decent for the price most definitely.

Family_with_children

6/10

Pleasant

06 Sep 2025

Verified traveler

Disappointing

I have stayed here before & booked here because of the hot brkfst; even paid a lil more than the other options I looked at.. my kids have always enjoyed the pool & pool table.. however the Mulberry Inn is now in the Comfort Inn building & the old Mulberry Inn is now a Red Roof Inn.. so when I booked I was expecting something very different; all the amenities were still being advertised; but weren't available; or if they were & you were allowed access to the other building, the staff didnt bother to info you.. anyway, Highly disappointed in the brkfst or lack thereof; they use to have a very nice set-up, not anymore.. so overall stay was ok but nothing special.. I definitely wont go out of my way to stay here again

Friends_and_family Family

6/10

Pleasant

04 Sep 2025

Teresa

There were dead bugs everywhere.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Yetzally

Close to the base

Leisure Self

10/10

Exceptional

27 Aug 2025

Kristie

Very clean. Great customer service

2/10

Poor

27 Aug 2025

Scott

Pool not open air conditioner didn't work properly no hot water and shower head kept falling off. Breakfast was horrible service was basically non existence. Toilet flushed only half the time one plunger for two hotels

Friends_and_family Family

2/10

Poor

22 Aug 2025

jonathan

DONT RECOMMEND! GOT BIT UP FROM BED BUGS THEY ACTED STUPID & DIDNT WANT TO GUVE ME NO REFUND. ZERO STARS !! ‘

10/10

Exceptional

18 Aug 2025

Jarius

Nice clean quiet property

Leisure Family

6/10

Pleasant

15 Aug 2025

Deborah

Free Breakfast?

Offered free breakfast but it was minimal. Some guest were enjoying it.

Friends_and_family Family

4/10

Poor

13 Aug 2025

Brandy

Room was dirty . Blanket was dirty

Leisure Self

2/10

Poor

12 Aug 2025

Andrea

This was not a good stay. There was rarely anyone at the front desk. The breakfast was bare bones. Our room was literally covered in mold. The tv didn't work. It was awful.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Tierra

Convienant to ft. Eustis.

Business Self

4/10

Poor

09 Aug 2025

Linda

The 1st room smelled like an ash tray. The 2nd room they put us in wasn't as bad. I don't know what they clean with. But its strong ans stinks. The ac is really lound. That same night the smoke detector was beeping all night. Asked for them to change the battery. They said they didn't have a battery and took the smoke detector right out of the room. The only good about the stay is friendly staff and the bed was great. I will never stay again.

4/10

Poor

04 Aug 2025

Amanda

The check in was quick and easy. It was quiet. The room was not cleaned after the previous guests. The sheets were clean, but there were stains on the sides of the mattresses. There were crumbs and jelly on the floor. There were crumbs on the table. The towels in the bathroom were clean, but there was hair from the previous guest. The shower curtain also had stains.

Leisure Friends

8/10

Excellent

03 Aug 2025

Kenneth

It was clean enough

2/10

Poor

03 Aug 2025

Tiazza

I arrived at the hotel and was told they did not have the room i requested which was two double beds. They stated they didn’t know why I had the option to book the room I did. They tried to give me a king bed or a room with double beds with no television. When we told them we booked through Expedia magically they had a room that was supposed to be another guests room. When morning came around and we went to the Buffett breakfast. It only consisted of waffles, toast and Raisin Bran. If you are going to promote a Buffett breakfast I would kindly suggest having more options. After being out all day and visiting with our friend, we went up to our room and our keys were deactivated as well..

10/10

Exceptional

03 Aug 2025

Stanley

I would recommend to others

Self

6/10

Pleasant

03 Aug 2025

M

As a cheap, clean enough stopover, it does the job. I wouldn't recommend an extended stay, but it fits a niche

10/10

Exceptional

30 Jul 2025

Jarius

Love it

10/10

Exceptional

30 Jul 2025

Nguyen

Very clean and comfortable

Leisure Family

2/10

Poor

30 Jul 2025

Latoya

TRASH

no the greatest over booked comfront inn and red roof purchased by someone. Running to two establishments together over booked. i to place us at the red roof then said we couldn't get breakfast ecause red roof was not included. Enter my room at 2am while we slept vecause they over booked prior shift didn't inform staff they had to move us. tv doesn't work.breakfast was a mess. grandson dropped aon on the floor asked for a broom he said no!

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Scott

Just ok

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Verified traveler

A little out dated but very quiet. breakfast was a waste of time, it was just your basic waffles and toast.

Friends_and_family Family

4/10

Poor

23 Jul 2025

Solomon

Don’t be fooled with great pictures online

Dirty smelly rooms, customer service very poor the only with average breakfast which they use to woo customers but it’s pancake with no egg in it .

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Jarius

Will be staying here again

Leisure Partner

8/10

Excellent

20 Jul 2025

William

Ok by me

Older Hotel, but this stay my room was clean and well kept. AC unit was a little noisy, but cooled good and I like fan noise when I sleep. Evening lady on front desk very nice both stays. She also gave me a one bed room both weeks when I asked. Hotel is showing it's age, but great for my needs.

Business

10/10

Exceptional

16 Jul 2025

Kiela

Area is not as appealing and not much around...was not able to get a check-in prior to 3pm which was a bit depressing but room was clean and quiet. I definitely would consider staying again.

Leisure

10/10

Exceptional

13 Jul 2025

LaQuandra

so nice! I loved my stay. highly recommended.

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

William

Pillows on floor.

Room was clean, Bed very comfortable, just seemed odd all the pillows were on the floor. Looked like someone forgot to put them back on the bed. The pillows were clean, and bed was made and was very comfortable. Hotel is older, but seems well kept and great for my one night stay.

Business

10/10

Exceptional

12 Jul 2025

Austin

great

phenomenal value for money spent

Self

4/10

Poor

10 Jul 2025

Shelley

Staff were available and friendly. Back door was not secured. Wouldn’t lock. Room wasn’t cleaned thoroughly. There was an old coffee filter, fingerprints and lip marks on the mirror. People down the hall were smoking questionable herbs. Could have been vaping, but that too isn’t allowed in the building from what I read. Children were on my floor as well and subject to the odor.

Leisure Family

10/10

Exceptional

09 Jul 2025

Amit

It was good experience

Family

6/10

Pleasant

08 Jul 2025

Brandy

The front desk staff is always nice. Sometimes you have to go find them. I always had to go down to get linen. The shampoo was already used. I had to clean my room upon checking in. The bathroom was clean but that’s it. The A.C is very loud. The building always smell like weed. Washing machine didn’t work. The king bed was comfortable.

Business_and_leisure Self

10/10

Exceptional

03 Jul 2025

Angelica

Said there was a pool didn’t see one

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

ABOUDALA

Clean carpet,breakfast included as well as gim and quiet area.

Business Self

8/10

Excellent

30 Jun 2025

Elias

Nice hotel

Leisure Family

4/10

Poor

28 Jun 2025

Gonzalez

Improve on cleaning the establishment

10/10

Exceptional

25 Jun 2025

Mustafa

Reception guy was very friendly. Breakfast is good dorn

Friends_and_family Family

4/10

Poor

25 Jun 2025

Lori

It was decently clean. However the parking lot is attached to 2 other hotels. The side door we went in didn’t close all the way so anyone could get in. The “breakfast” consisted of like 2 things. They guy said they were out and they didn’t get a truck. We were told to walk to the next hotel over for coffee.

Leisure Family

2/10

Poor

23 Jun 2025

Terra

They didn’t have a room ready for me, even though I had reserved and prepaid on February 9th and had the confirmation and receipt. They left to go to the next door property to work it out and took more than 15 minutes to do so. Finally, they got me a room. The property is very run down. We couldn’t even get the tv to work, just static. We were planning on doing laundry at the facility since we’d been on the road more than a week. We couldn’t even do that because the soap dispenser was out of order. I would not recommend and will not be returning.

Leisure Family

2/10

Poor

23 Jun 2025

Robert

Room 226 AC didn’t work really and it was 100 degrees all day. They was someone’s shirt in our bed. They was hair in the bathroom shower on the wall and the refrigerator was broken 1 towel for 4 people. Worst experience I have ever had at any hotel out of thousands. I want my money back

Leisure Family_with_children

10/10

Exceptional

21 Jun 2025

Evette

Clean and friendly staff

Leisure Partner

8/10

Excellent

19 Jun 2025

Akio

Check in process was easy and simple. I just didn't like being on 5th floor....lol. That's no fault of the hotel. I understand it was based on the necessary accomodations I needed.

2/10

Poor

16 Jun 2025

Devony

The hotel looked like it was being closed for renovations and was not being maintained or staffed.

The staff was always at the motel next door and had to be called back to this hotel when we had a question.

The continental breakfast was plain toast with no toppings and tiny packages of Raisin Brand cereal. Nothing else to eat and nothing to drink. No plates either.

The “included pool” was at the motel next door. So were all the working ice machines.

The elevator service inspection certificate was 2 years out of date. The lobby and the hallways all smelled very strongly of marijuana.

Leisure Family

10/10

Exceptional

15 Jun 2025

Brady

The hotel was great! Awesome accommodations and the room was just what we needed. We are looking forward to staying here in the future!

Friends_and_family Friends

6/10

Pleasant

09 Jun 2025

James

Staff was polite and professional. Hotel was dated but decent. No breakfast.

Business

8/10

Excellent

07 Jun 2025

Clint

Hard to beat for the price, would stay again.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Cristie

I enjoyed my 1 night

Friends_and_family Friends

4/10

Poor

04 Jun 2025

Sylvester

This is a place you stay at if you are looking for a literal “down & dirty” place to spend a night and take a shower. It’s old and just at the edge of being a roach motel.

Business Self

4/10

Poor

02 Jun 2025

Loretta

Gal at front desk did her best. Overall not very clean. Old coffee left in room, no litebulb in bedside lamp.
Pool was not useable, no ice available without going to hotel next door. Would not recommend. Also, elevator had no evidence of inspection for 2 years

10/10

Exceptional

27 May 2025

rodney

One of the door handles in the spare bedroom was broken besides that the facilities were outstanding!! The staff went above and beyond to ensure our stay was perfect!! We will definitely be back!!

Leisure Family

10/10

Exceptional

26 May 2025

Luis

Clean

Business_and_leisure Family_with_children

4/10

Poor

26 May 2025

Brandy

I am surprised with how good the ratings were with this property that the experience was so poor. We had issues with the staff, when we asked what time breakfast was and when it was running and then we actually went down there wasn't any coffee cups, wasn't sugar but that worst part was when we asked if they were going to fill the waffle batter they said no even though there was 2 hours left of breakfast. And when I went to the front desk and asked for a towel and another bar of soap, the staff checked in with me three times and then told me that they would need to have housekeeping bring it up. The property was clean and about what you would expect but the staff and interaction with them along with the lacking breakfast definitely should lower their rating.

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Cody

Great spot in an isolated location

Leisure Friends

10/10

Exceptional

18 May 2025

Joshua

Great place it’s clean very friendly only thing I’d add is I wish the breakfast was better

6/10

Pleasant

16 May 2025

Sandrine

It was not what I expected to be .

Business

2/10

Poor

11 May 2025

Spenser

Check in staff had horrible attitude. And he couldnt figure out how to access the expedia credit card to use the payment i made. First 2 keys he gave us didnt work. Whole hotel was hot woth no ac. The room ac was very loud and took forever to cool the room down.

Leisure Family

2/10

Poor

10 Apr 2025

DEBORAH GAEL

When we got there, the key wouldn't work, so she gave us the room next door. No closet, or place to hand my clothes. I needed an iron, board was in the room. Needed a blow dryer, nothing in the room.
Was told by a male attendant I could use the one in another room. After he laughed because I said there is supposed to be one as an amenity. He said \"we are remodeling\"! The shower curtain rod was a safety hazard! Hanging out of the wall!
I found a couple of milipedes crawling around the floor, but the attendant said \"yes, they are everywhere now!\"
There were stained towels, and the cover of the bed also had stains on them. Room's smell of stale cigarettes and who knows what else!
One of the lady's working there was very nice, and we found her next door at The Red Roof Inn, our son got a room there for one night. We should have got a room there! You cannot tell by the pictures how the room is going to be. Whomever writes these things up for the consumer to go by, doesn't tell the truth!
I really should have asked for my money back. They should probably be checked up on by the health department in the area.

6/10

Pleasant

03 Apr 2025

Theresa

The building is not well maintained. The staff was freindly and helpful. No one at the front desk. If you need to stay by Ft. Eustis it is extremely close.

Leisure Family