Name: Historic Rocky Waters Inn, A Small Luxury Hotel
Address: 333 Parkway, Gatlinburg, 37738, US

10/10

Exceptional

11 Jul 2026

Jason

Very quiet and relaxing, close enough to walk to everything around town or you could take the trolley if you wanted, adults only, so there were not any screaming children around. Balcony overlooking the river. Had a wonderful stay. If I come back again this is where I will stay.

Partner

10/10

Exceptional

06 Jul 2026

Felicia

This was one of the BEST hotels ive ever stayed at. We had the Heirloom Suite. We had a delicious dinner at the resturant downstairs. Will be back!

Partner

10/10

Exceptional

02 Jul 2026

Soheil

Super clean and cozy rooms. Super nice staff.

Friends

4/10

Poor

29 Jun 2026

Navid

Location

Friends

10/10

Exceptional

23 Jun 2026

Kristin

This was one of my favorite hotels I have stayed at! From check-in to check-out the experience was seamless. We were greeted by the staff immediately upon pulling in and they showed us to our room and made check-in very easy. The peaceful setting right on the river was a dream. I highly recommend this hotel to anyone traveling in the Smoky Mountains/Gatlinburg area.

Partner

2/10

Poor

23 Jun 2026

Teresa

June 19th, 2026 we checked in for a 7 day stay. On the 3rd day we found a staff member in our room in the dark nothing for housekeeping or a cart. We were instructed to put the red arrow on our door if we didn't want anyone to clean. We had done this and also made staff aware that morning we didn't want our room touched. Claudia the manager confirmed this as well. We never found the arrow the staff member in our room said she had just changed our sheets and made our bed that was a lie. The bed was made exactly how I had left it. The sheets had a stain which was still there in the same place. When we approached the manager (Claudia) She didn't take our complaint seriously and told us her staff member did nothing wrong. We did not feel safe after this to leave our stuff in our room and go sightseeing. So we checked out and booked another place. We loved the view the sound of the river and honestly hated to leave. My husband is a retired Police Dectective and knew right away something was up and no longer felt safe himself staying there. It was clear the staff were allowed to do whatever they wanted by entering guest rooms. Claudia was not responsive in anyway like saying I assure you this want happen again etc... we had no choice but to move hotels. I personally will never stay there again and warn future guests you will have no privacy and your items will not be protected.

Partner

10/10

Exceptional

23 Jun 2026

William

Several things stood out to me, staff very friendly and helpful, the location for me was great, quite, over looking the river, looking at nature while having a hot cup of coffee. The restaurant was very nice, service, food and convenient.

Partner

6/10

Pleasant

22 Jun 2026

Kevin

This is a really neat place with nice rooms facing the water. The problem is that if you arrive at the wrong time there is no one to tell you where to go or how to get checked in. They also only seemed to keep one person at the office and it may be several hours to get a response for something like getting extra towels, ice, water or just general information. This on top of the lack of parking spaces that can be pulled into and back out of in an easy manner, it is right on the main strip for Gatlinburg so it was not easy to deal with parking and exiting. Then additionally the road noise from loud motorcycles or vehicles echoes between this building, the building across the street and the building across the rivers. I am a lite sleeper and was not able to get sleep while staying there. The room was also above the restaurant that is part of the inn and they started working in the kitchen early in the morning which guaranteed no more sleeping for me. It really was nicely maintained though and in a spot that allowed for easy walking to many things in Gatlinburg.

Partner

8/10

Excellent

20 Jun 2026

Tony

Clean rooms

Family

10/10

Exceptional

20 Jun 2026

Panida

awesome

Partner

10/10

Exceptional

19 Jun 2026

Dan

Fantastic stay at this hotel! Travelled as a couple, first time in Gatlinburg. Two biggest positives about this hotel were the breakfast at the heirloom room and the staff, both were excellent and better than I’ve experienced at hotels twice the price. Rooms overlook the water and are clean and well kept. Great experience overall. Firmly reccomend.

Partner

2/10

Poor

18 Jun 2026

rick

HVAC was rattling and noisy all night-
So it kept me from sleeping. Asked for repair and told it was done , but was not fixed. I had no sleep, my health was ruined and all because of a very old wall AC that could not be repaired. There was no attendant on site late at night to help with problem. How could this be a luxury hotel with minimal amenities and too old to operate systems. Shameful for the way it is promoted. It is not a small luxury hotel. Could be a roadside hotel without a restaurant. The bathroom is so small, you have to squeeze in to use toilet as the toilet blocks the door. TV cuts off as if on an antenna in a storm. Needs some honesty here as I feel betrayed by Expedia’s listing info. I want a refund!

Business

10/10

Exceptional

16 Jun 2026

Connie

Loved sitting outside in the morning with coffee and listening to the river

10/10

Exceptional

14 Jun 2026

Jennifer

WOW! This is an incredible place to stay. Not only a beautiful location, but the level of hospitality here is top-tier. They greet you upon arrival and show you to your room. Offer to help with EVERYTHING! It is truly an experience unlike any other resort/hotel I have stayed at. You truly feel cared about and valued. Food is amazing in the Heirloom room, and service is just as amazing. Sitting out on our patio (overlooking the river) and reading was my favorite. Listening to the water was peaceful and relaxing. Even when it was time to say goodbye, the staff wanted to say goodbye and offer their gratitude for us staying there. I would stay here over and over if I could! Stay here; you will not regret a minute of it! Thank you again for an unforgettable stay!

Family

10/10

Exceptional

12 Jun 2026

Hallie

This hotel is absolutely stunning! The staff were very helpful and it was nice to enjoy some quiet away from the main downtown core of Gatlinburg. We can’t wait to come back soon!

Partner

10/10

Exceptional

01 Jun 2026

John

Excellent weekend stay. Property is well located to enjoy all of the activities Gatlinburg has to offer, but removed from the overly crowded area so you have peace and quiet in the evening. Balcony overlooking the Little Pigeon River provided a welcome respite from the heat of the day. Property is well maintained. Friendly, helpful staff. Very accomodating for my companionndog. Will definitely be back.

Pet

10/10

Exceptional

27 May 2026

chad

Great room and location.

Partner

10/10

Exceptional

26 May 2026

Rhonda Anet

Fantastic!! Loved the balcony on the water the room was spacious and getting in and out with a door code made it a breeze not to keep up with a key. The breakfast was over the top delicious the French toast, blueberry pancakes and coffee was outstanding!! The dinner was even better, hats off to their chef hang on to these people and don't ever let them go!! Stephanie the bartender made us feel extremely welcomed and man can she whip up some fantastic drinks. Mandie was new and she provides outstanding service.

Mr. Keith was an exceptional welcome to the property.

The only two things I would add/change is WATER in the room. That was a downer, but we managed ourselves. Also parking, is a nightmare space 103 is impossible to get into and getting out was even worse.

Great property we will be back in April 2027!

Partner

10/10

Exceptional

22 May 2026

Anton

Nice view, helpful and available stuff. The food at the attached restaurant was excellent

Self

10/10

Exceptional

21 May 2026

Carey

Great property on the creek. Cute and clean rooms. Loved the vibe. Dinner at the restaurant was good. Definitely recommend.

Partner

2/10

Poor

20 May 2026

Nickye

We never stayed there. On our way we checked their website for the reservation, and it came up 3 times ‘ no matches’.

Partner

10/10

Exceptional

18 May 2026

Erin

This boutique hotel was adorable! The water view was fantastic. The room was adorably decorated. The restaurant on site had a great breakfast. The staff was super friendly. We loved staying here and would definitely come back again!

Partner

10/10

Exceptional

16 May 2026

Mechelle

A peaceful spot away from all the hub bub but walking distance to restaurants and attractions. The restaurant was wonderful but make sure you book reservations in advance as it is very popular. Our stay was perfect. Check in was a little different because there isn't a lobby. We called the main number for assistance and someone met us at our car right away to direct us where to park & how to communicate with staff. The beds are very comfortable and the Nespresso in our room was a really nice touch. Will definitely stay here again on our next trip to Gaithersburg.

Partner

10/10

Exceptional

15 May 2026

Rex

Very nice place to stay..

Partner

10/10

Exceptional

10 May 2026

Lynda

Very relaxing, clean and comfortable. Easy check in and parking

Partner

10/10

Exceptional

01 May 2026

Rubens

The river’s view

Family

10/10

Exceptional

01 May 2026

Lori

Great location loved the porches on the little pigeon river very quiet love it no one under 21 best of all

Partner

10/10

Exceptional

01 May 2026

Cheryl

The staff was super accommodating and the location was very close to dining, shopping and attractions. Our room was clean and comfortable with a beautiful balcony view of a stream.

Partner

10/10

Exceptional

01 May 2026

John

Very nice surprise ! Enjoyed the location. Everything we wanted within easy driving distance

Partner

10/10

Exceptional

29 Apr 2026

Dana

We absolutely love this place. We booked for our honeymoon and will definitely be back. The room was clean and comfortable, the staff were so attentive and friendly, and the heirloom room, enough praise doesn’t do it justice.

We cannot wait to stay here again!

Partner

10/10

Exceptional

26 Apr 2026

Marlin

I loved everything except there was no microwave so don’t bring food back from a restaurant. The mini fridge wasn’t very cold but that was probably isolated. Aside from that it was perfect.

Partner

6/10

Pleasant

24 Apr 2026

Renee

Hard to check in and park. There is no office, just staff wandering around to check you in. Parking Terrible. We were woken up at 7:30 am and asked to move car. No place else to park. Charged some kind of environmental fee? The hotel does have a good view and the rooms were clean. I would skip this one.

Partner

10/10

Exceptional

23 Apr 2026

Linda

It’s a beautiful view of the river from our balcony. I didn’t read the fine print and you do pay for parking each night, you need to pay to park almost everywhere in Gatlinburg. I was wishing our room had a microwave.
The room was beautiful and well decorated.

Partner

10/10

Exceptional

23 Apr 2026

Sarah

Room nice, free parking wine and breakfast and bear spotting from the restaurant

10/10

Exceptional

19 Apr 2026

Bradley

Breakfast was wonderful!! This hotel is the best in the Smokey’s!! The bar is lux!!

Family

10/10

Exceptional

15 Apr 2026

Bruce

Everything we could ask for. Beautiful lookout over the river to the mountain woods. The complimentary breakfast was actually at a restaurant next door, allowing you choose from a menu and made fresh.

Partner

10/10

Exceptional

15 Apr 2026

Jeff

My only disappointment. Breakfast, even though complementary, would of been delightful as the scenery, if it wasnt made like it was complementary. Having a culinary degree you would hope that the egss Benedict would have poached eggs, not almost hard boiled and a hollandaise sauce, not a scoop of ????. And cold potatoes too.

Partner

10/10

Exceptional

14 Apr 2026

Paul

Lovely view of stream from room balcony. Very good breakfast. New shower/bathroom. Very friendly service.

Partner

10/10

Exceptional

12 Apr 2026

Scott

Staff was amazing, Room was Clean and very well kept

Partner

10/10

Exceptional

04 Apr 2026

Amy

Great stay on the water. Walkable to downtown. The breakfast was excellent each morning.

Partner

4/10

Poor

04 Apr 2026

Carmen

Nice but not worth the cost

Partner

10/10

Exceptional

02 Apr 2026

Michelle

The breakfast menu was high end and excellet food!!!

10/10

Exceptional

29 Mar 2026

Megan

The employees were extremely friendly and helpful! We enjoyed our cozy room by the water, as well as our breakfast each morning!

Partner

10/10

Exceptional

27 Mar 2026

Nicole

We had a great experience staying here. The staff is very friendly & was there to help with anything we needed. We will be staying with them again!

Partner

10/10

Exceptional

26 Mar 2026

Victoria

We enjoyed our stay here. The scenery was beautiful and the staff were so friendly. Would love to come back!

Partner

10/10

Exceptional

24 Mar 2026

Dagmara

Hotel was very cozy and the decorating of the rooms and the restaurant was very inviting. Breakfast was delicious and the location was very convenient.

Partner

10/10

Exceptional

21 Mar 2026

Thomas

Excellent property, great customer service.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Dustin

Great time

10/10

Exceptional

08 Mar 2026

Stacy

Very peaceful and serene.

10/10

Exceptional

06 Mar 2026

Kimberly

This location was great. This was walking distance to the spa and the downtown area. The property was very quiet and peaceful, comfortable and clean. The staff ensured check in and check out was quick and easy. The bonus of the home cooked breakfast and their staff was excellent!

Partner

10/10

Exceptional

03 Mar 2026

Anthony

Nice room service was great. Love The view! Would definitely go back again

Friends_and_family Friends

10/10

Exceptional

27 Feb 2026

Valerie

Over the top customer service. Great staff. Clean and comfortable room. Breakfast was good and the waitress fantastic. Ratings and comments were spot on.

Partner

10/10

Exceptional

25 Feb 2026

Leonard

The room was excellent, spotless and in great repair. The only thing missing was a shower curtain that was not required, due to having a large soaking tub with beautiful views of a rolling creek. The on-site Heirloom Restaurant was fantastic and included a full bar with our favorites. The staff were all very friendly and informative. The best was yet to come, the next morning, we enjoyed the free menu ordered breakfast. We will definitely be returning in the future. Thank you all for the best time in Gatlinburg.

Partner

10/10

Exceptional

22 Feb 2026

Kimberly

Clean room, Innkeepers were kind and curious, balcony was off the stream and very peaceful

Partner

10/10

Exceptional

19 Feb 2026

Jacob

Everything was great. Super clean. Staff was super attentive

10/10

Exceptional

16 Feb 2026

Dariann

Great view, caring staff!

6/10

Pleasant

04 Feb 2026

Ralph

The heat wasn’t that great, the unit is outdated and can’t keep up even though the room is small. Why is the sink outside the bathroom, why is there no microwave? But the view setting over the river was very nice!

Partner

8/10

Excellent

30 Jan 2026

Kruiz

The shower water is Luke warm. Need to adjust the temperature setting on the hot water. Especially during the cold months. Besides that everything including the staff was excellent!

Leisure Partner

10/10

Exceptional

28 Jan 2026

Rebecca

Grear

10/10

Exceptional

16 Jan 2026

William

Everything about this place is spot on…

10/10

Exceptional

15 Jan 2026

Preston

Room was very clean and staff were very polite

Leisure Self

10/10

Exceptional

15 Jan 2026

Matthew

10/10! Best staff. Matthew was super helpful getting us to our lovely room. Absolutely gorgeous hotel. Can’t wait to come back!!!

Partner

10/10

Exceptional

13 Jan 2026

Alisa

Absolutely loved this place! Beautiful creek view, pretty room and breakfast was great. Highly recommend, we will be back soon

Partner

10/10

Exceptional

11 Jan 2026

Cindy

Probably my best stay in a hotel in the Smokies! The customer service was outstanding, the room was clean and cozy with the roaring creek off the balcony with 2 nice rocking chairs. The property is well maintained. The REAL breakfast at the Heirloom House was included each day and a real sit down, order from the menu, upscaled restaurant. They serve dinner and drinks as well. Excellent customer service there too. If you need anything like ice or water or towels, it's only a text message away and is promptly provided. It's only a short walk to downtown Gatlinburg. The hotel is quiet with no children allowed. I would definitely stay there again.

Partner

10/10

Exceptional

09 Jan 2026

Brittney

Room was clean, view was amazing and staff was great.

10/10

Exceptional

07 Jan 2026

angelo

Room perfect, the staff is very helpful and the view is super nice, the breakfast it’s amazing!

Leisure Partner

10/10

Exceptional

04 Jan 2026

Dayna

Had the best stay! Will be coming back for sure! Staff were amazing!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Michael

Great location. Quick walk to main street but quiet. Room big and well appointed with great balcony over river. Staff very helpful and friendly. The restaurant is excellent and convenient for dinner in addition to the included breakfast. Would highly recommend

Leisure Partner

10/10

Exceptional

03 Jan 2026

Jeannette

Beautiful room, exceptionally clean, the view and the spund of the river is like white noise very peaceful, it smelled super clean, and the bed like a cloud. Definitely we will return.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Brian

Staff was awesome. Room was clean and spacious great location

Partner

10/10

Exceptional

30 Dec 2025

ORLANDO

A very good experience of expectation nice property well kept, balcony is okay but not so private due to next to walking ramp for second level, prefer future request on private balcony, food is fresh and well prepared good service well explained, will go back to this hotel thank you 😊

Leisure Partner

10/10

Exceptional

28 Dec 2025

Sheharyar

Was a very personable experience. Close to everything, had breakfast included which was right next door at a fancy restaurant. Staff was excellent, allowed us to check-in early and checkout a bit late(breakfast at restaurant took some extra time). Overall great experience!

Leisure Partner

10/10

Exceptional

26 Dec 2025

JOANNA

Everything about this hotel is very special. Staff are incredibly kind and helpful. Matthew greeted us with such kindness and truly went out of his way to show us around and get us settled in. The rooms are very clean and comfortable. You are the right on the main road for a convenient stroll into town but feel absolutely tucked away with just the river, fireplace and your travel partners. All the details were lovely.
The only thing to keep in mind is that there is no reception area , so all communication happens via texts, emails it waiting for the innkeepers in the parking lot area.
Will definitely come back.

Leisure Family

10/10

Exceptional

25 Dec 2025

himanshu

Saw bear from balcony.

Leisure Family

8/10

Excellent

24 Dec 2025

Jeff

The staff were very welcoming
Rooms clean
Nice addition of breakfast included

Partner

10/10

Exceptional

19 Dec 2025

Holly

Very cozy and clean. Towels were quickly changed before we could even ask. Check in service was top tier. The river ambiance was incredible. Definitely a great stay to unwind and relax.

Partner

4/10

Poor

07 Dec 2025

Laurie

I was so excited for this stay but it has not gone as expected. The room and grounds are clean and very nice. The bed was comfortable, the staff was very friendly. The issues I had were, this is listed as a pet friendly hotel and I would not agree with that. There is not a pet relief area on the grounds and when I asked for areas the only ones available were right on a busy road, in a flower bed, or the hotel next door. So keep this in mind when traveling with a dog. I proactively paid the pet feed the week before my trip assuming it would be easier and in doing this gave them my credit card after already paying for my stay with a virtual card and not only did they try to run the whole stay through my personal card twice even though it was already paid, now 3 days after my stay they have run the pet fee through a second time. There was an issue with the room door code and the battery being dead in the lock and honestly I question if my room locked at all the first three days I was there. This has been a very disappointing experience overall.

Leisure Pet

4/10

Poor

06 Dec 2025

roopam

This is by no means a luxury hotel, it feels like you are in a motel. The rooms are very small. The toilet was a foot and a half from our bed if we did not slide the door shut it was a ghastly sight! The pictures are quiet deceiving! This hotel is located on the busiest street in town we were there over Thanksgiving and it took us an hour to get out and cover 1 mile with bumper to bumper traffic. I had hoped to have a relaxing time but honestly there was no place to relax in the room and there is no common area. Unfortunately, it was too cold to sit on the balcony. We are experienced travelers and found it to be totally overpriced at almost 450.00 a night we stayed in the Majestic Glen.
That said the staff was amazing and very responsive, they have a nice upscale restaurant on site with good food. This was a lifesaver because all restaurants in town were packed with people and with no availability. The Heirloom Room was not overcrowded we could relax and enjoy our meals.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Allen

Great Balcony view. The room was clean, fresh and not cluttered. The decor was quiet, simple and tasteful. It had zen like quality that made it very restful. The only thing I would add is a small microwave as we like to heat our milk for coffee but that’s a small thing. We loved that we were off the beaten path a little. It was a quite a contrast to the noise

Partner

10/10

Exceptional

03 Dec 2025

Robin

Room was perfect .. so worth gettin the tub and fireplace .. the young man who checked us in was wonderful.. will definitely be back !!!

Partner

8/10

Excellent

23 Nov 2025

Curtis

Room was clean. Balcony was lovely looking right at the water. Breakfast was delicious. My only complaints would be the way the bathroom was laid out the water just pooled into the center of the floor leaving a literal puddle if you took a shower. And if you get the end room [im assuming the ones with the tub] you hear the washing machine running alot. But over all everything was wonderful.

10/10

Exceptional

23 Nov 2025

Jose

Great! Spotless clean! Fancy all perfect

10/10

Exceptional

20 Nov 2025

Joyce

Lovely, serene hotel with a wonderful view, great onsite restaurant (most excellent breakfast included). Good service.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Annie

It's really super cute! They did a great job putting lipstick on a pig in the best way possible. The room is clean and comfy and the river view and sounds are fantastic! I was apprehensive due to the town being one giant tourist trap but if you're visiting the park and need a respite, this is the place :)

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Stacey

From the staff (inn keepers) to the ambience the inn was amazing. Rooms were clean and beautifully decorated.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Brandon

Clean room. Awesome staff. Beautiful views from private balcony. Will absolutely book again.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Jeremy

Beautiful, quaint little inn. Everything was brand new, room was cozy and right on the River. We loved having the restaurant downstairs, breakfast was fantastic. Try the grit cakes 10/10.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Luke

Amazing balcony views with the river. Breakfast was really good. Room was clean,staff where helpful and friendly.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Matthew

Great view and terrific restaurant.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Adair

Room was clean, view excellent, concierge and housekeeping staff very friendly and accommodating.
Two recommendations: 1) Room 103 needs an outdoor light. We must use flashlight to see keypad at night.
2) Add pegs or coat rack on wall opposite door to hang jackets.
One concern: Our air/heating unit only blew cool air. Staff assured us it would be fixed. You could see it had been worked on as decorative cover was removed, but it still blew cool air. Never heard anything more from staff; it still blew cool air and decorative cover never replaced which we took to mean more work needed. Update from staff would have been nice. We used fireplace for heat.

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Mark

beautiful views sound of the rolling waters from deck quite

Leisure

10/10

Exceptional

02 Nov 2025

Farrah

Very clean, top quality, beautiful river view & prime location, accessibility to shops & restur still , very nice helpful stag

10/10

Exceptional

27 Oct 2025

Dharma

Wondering view

Leisure Family

10/10

Exceptional

18 Oct 2025

Liz

So glad we chose this property. Perfect for the 40+, no kids crowd. A bit away from the worst of the traffic, the balcony over the river was a wonderful way to begin and end each day, and the restaurant and bar at the property was top notch.

Leisure Partner

8/10

Excellent

13 Oct 2025

Craig

There is nothing wrong with the room. But you should review where the hotel is compared to downtown. It is a little bit away from everything, but that was a plus for a peaceful evening. Dinner ate the Heirloom Room was AMAZING! I loved that we had our own parking spot. The rooms were fairly quiet you didn't hear a lot of road noises so that was a plus. I would stay here again.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Melissa

Will stay again!!

Leisure Partner

8/10

Excellent

03 Oct 2025

steven

Great view on the balcony of the river and mountains, very relaxing.