Clarion Pointe Downtown Gatlinburg

4/10

Poor

12 May 2026

Yiannos

The first room my son was given was actually occupied. There were suitcases, clothes, shoes, toiletries. The second room we were given was not cleaned, there were footprints on the floor; a broom was outside our room.
Water was dripping from the shower all night. You could also hear the pipes running.
The worst part was the construction going on, and the everyday noise pollution.
Breakfast was ok, but not much variety.

Family

6/10

Pleasant

09 May 2026

David

The room I reserved had a loud, squealing toilet upon check in. Maintenance worked on the toilet for 45 minutes while I waited in the lobby. Eventually, I was given another room when maintenence was unable to make the repair. The room I was given was dirty. Dust was all over the floors. Alarm clock was broken. USB charging ports were unpowered and useless. The swimming pool was dirty and unheated. The only bright spot in the stay was the continental breakfast. The breakfast had plentiful options. The food was hot and well prepared.

Partner

10/10

Exceptional

03 May 2026

Jesse

Breakfast in great. We were able to check in early.
Parking is an issue however.

Partner

6/10

Pleasant

26 Apr 2026

Holly

Carpet in the room was dirty. No towel bar or toilet paper holder in bathroom. Shower curtain was covered in mold.

Partner

6/10

Pleasant

25 Apr 2026

Shannon

I first would like to say, reviews before booking the room for the weekend were great. And I normally don't leave reviews, but...Parking is tight and not enough. NO towels in the room, never have I had that happen; had to go back to desk (separate attached building outside) for them after checking in. No hooks or towel bars of any sort in bathroom, so nowhere to put towel after use. Not a working clock and most plugs didn't work for electronics. Not enough lighting in room and small desk lamp was broke. Family member found a dirty cup of spit/chew pouches between the mattress and headboard the next morning. (have pictures) Food stain on one fabric chair, wall paper peeling off back wall, soap and lotion pump bottles were not cleaned or wiped down. Iron but no iron board. Neighboring guests, stated that staff member entered there room unannounced. Besides all that, breakfast was great, had alot to choose from. Good location and walking distance. Staff was great, the ones that understood you, or know english.

Family

2/10

Poor

22 Apr 2026

Parth

Rooms were not so great and also not properly cleaned! Staff were rude.

Partner

2/10

Poor

16 Apr 2026

Caitlin

Room had not been cleaned. The light fixture was hanging loose from the ceiling, hairtie and toys still on the floor from the previous guests, food still in the refrigerator from the previous guest, and worst part was there was no shower curtain. I’ve been waiting a week for the manager to contact me to try to make this right. Previously, we have stayed here every time we came to Gatlinburg. It’s been the highlight of my son‘s summer. Cannot believe how far downhill it’s gone in less than a year.

Family_with_children

6/10

Pleasant

04 Apr 2026

Latonya

My sausage patty were cold not hot

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Kerry

It is a little dated but the room was clean. The lock on the door was broken but I travel with an extra lock anyway! Breakfast was good. It is a good place to stay for the money. It is very close to downtown Gatlinburg and you could save a ton of money on parking if you were going downtown.

Family_with_children

4/10

Poor

15 Mar 2026

Robin

Rooms are VERY dark. We only had 2 small lights at the beds and one was burned out. Called office about 5 times before they answered. Told her how dark it was in room and she told me to turn on lamp - that we did not have!!! She came to room with a bulb that she could not replace bc she couldn’t get to it. She then left and brought back a lamp. Cleanliness was “ehhh”. I will not ever stay there again!!

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Lawrence

The hotel lobby, breakfast area was fairly new looking, lots of seating. Staff was very friendly. The rooms were not bad other than there is no place to hang clothes or towels in the bathroom or anywhere to put your soap or shampoo. The tv was a bit confusing to operate and the guide didn't work. Had to flip through to find the channel. Other than that, would definitely stay again.

Friends

10/10

Exceptional

11 Mar 2026

Micah

Yes

2/10

Poor

16 Feb 2026

Lilian

The water was broken for the majority of our stay and they did not serve breakfast either morning.
I was told I am getting a full refund within 7-10 days.

2/10

Poor

15 Feb 2026

Pamela

We didn’t get to stay there because they had a busted pipe

10/10

Exceptional

18 Jan 2026

Rebecca

Room was clean, a little out dated only thing that bother me was a used soap bar left in the shower

Leisure Family

10/10

Exceptional

12 Jan 2026

Leonardo

Amazing hotel, nice view. Amazing location.. very friendly staff

Leisure Partner

10/10

Exceptional

08 Jan 2026

Leonardo

Easy, fast check in .. the lady in the front desk very nice . Highly recommended

Leisure Partner

4/10

Poor

04 Jan 2026

Vineeth Reddy

Rooms are not as expected

Leisure Family

4/10

Poor

01 Jan 2026

Mariely

False advertising on the app

10/10

Exceptional

28 Dec 2025

Isel

Please is good, the receptionist really nice, breakfast was good

Friends_and_family Family

2/10

Poor

26 Dec 2025

LIUDMILA

About 3 years ago we stayed in this hotel and the friendly staff was very nice but this time it was horrible,customer service if I can give zero ⭐️ will be perfect because that’s they are deserve it,super dirty but the hotel is in a great location other than that I never stay again BE AWARE!!!!

Leisure Family

10/10

Exceptional

17 Dec 2025

Reinaldo

1

4/10

Poor

06 Dec 2025

Pamela

First room assigned floor was dirty had hair and debris everywhere. Second room was the same so I told the guy apparently they don’t clean the floors, that I wanted it done the next morning. Afterwards looking at bed one of the bed sheets was dirty good thing we only needed one bed.

Partner

2/10

Poor

05 Dec 2025

Neha

It was more than dirty and so dated .No option for vegetarians in breakfast

6/10

Pleasant

01 Dec 2025

Courtney

Hotel was in a convenient location for walking to gatlinburg. Room was clean, no where to put clothes other than small closet, no bathroom fan, lighting is poor in the room area making it hard to see. Parking was easy staff was very friendly it was quiet and convenient for the price.

Leisure Family

10/10

Exceptional

18 Nov 2025

Laura

Staff was friendly, clean room

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Dan

Great place in a great location.

4/10

Poor

14 Nov 2025

Shannon

Location was great and within walking distance however hotel needs serious upgrades. I would not choose this hotel for my next stay.

Leisure Family

6/10

Pleasant

26 Oct 2025

David

No exhaust fan in the bathroom, just an empty hole that i plugged with a bath towel to keep out bugs etc. The shower curtain didn't extend far enough down to keep the bathroom floor from flooding.

Leisure Family

8/10

Excellent

25 Oct 2025

Emily

We stayed two nights, the room was clean, the bed wasn’t hard it was very comfortable, I loved the walk in shower, check in was easy and quick, staff was friendly and we was able to walk wherever we wanted! I would stay here again and I would recommend it to others!

4/10

Poor

23 Oct 2025

Steven

Towel bar in bathroom missing/broken. Shower curtain didn’t fit the shower. Ceiling tile in bathroom was removed and I put it back in place. Formica was coming off vanity

Friends_and_family Friends

4/10

Poor

21 Oct 2025

Carrie

1st room had mold on celing.Got moved to a second room at 1 AM.That room had a foul odor to it.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Julie

Mom and I in the Smokies ❤️

There was kids running around half the night over us and outside our room.The room was clean and everything we needed...just needs to be updated....no toothbrush at the front desk(I forgot mine).It's was within walking distance to everything downtown.

Friends_and_family Family

2/10

Poor

19 Oct 2025

David

We didn’t have the breakfast, the room was dirty. The staff was very unfriendly and antisocial, especially at the front desk. The fire extinguishers are not up to code. The cases around them are broke and there’s wasps nest in them. The elevator has no permit or anything from the city where the fire department and it needs to be updated and worked on. I would not suggest this hotel to anyone.

Leisure Family

2/10

Poor

15 Oct 2025

Hayley

Not hanicap accepting

Leisure

4/10

Poor

13 Oct 2025

Brian

Property was horrible

Business Partner

6/10

Pleasant

13 Oct 2025

Carol

Sooo, for the price…we were satisfied. Here’s the good, the bad, and the ugly!!
THE GOOD
PERFECT, safe location. Super easy to walk the Gatlinburg strip and just far enough away from all the noise. Breakfast was a bit of a mad house but very tasty. Eggs, sausage (I didn’t care for), waffles, toast, bagels, cereal, fruit, yogurt, milk coffee, tea, juices. Lobby was spacious and clean. Front desk open 24/7
Our room 1098, was extremely spacious and had a jacuzzi in the living room that worked. Shower had great pressure. No bed bugs. The king bed was very comfortable!
THE BAD
The shower curtain was way too short (both ways). The floors were DIRTY. Like a dirty mop had been rolled across the floor’s. I got Clorox clean up and and scrubbed the bathroom floor and the piece of floor between the bed and the bathroom. The nasty, dark areas never came clean but at least I felt better. You have to request for maid service on a daily basis or you won’t get it. We asked all 3 days and only got 1.

THE UGLY
Where the tub met the wall was dark and awful looking. The shower curtain was way too short. A line of rust was noticed under the faucet. The tub faucet dripped non stop. Where the shower head comes out of the wall is a hole. No cover present. The bathroom door looked like it had been propped on its side and had water damage at some point. It was scratched up-stained and was dirt like where you’d pull the door to shut it. I also cleaned that inside and out-didn’t do much good.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Wilfredo

Excellent services and good complimentary breakfast.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

philip

The out side halls & doors of rooms need paint. Makes place look rundown. The rooms are ok but need some repairs mirror w broken frame light switch that was installed out of template not corrected stains on wall. Shower was nice bed was nice but outside appliances was poor.?

Family

10/10

Exceptional

29 Sep 2025

Marvin

The room was clean and looks like updated.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

David

Room had very poor lighting

Partner

4/10

Poor

20 Sep 2025

Kumu

Felt that hotel/motel was rundown. Main lobby area was fine but not the building where our room was. Elevator was old. Room was old. There was hair stuck on shower walls making me think bathroom wasn’t cleaned properly. Pillows on the bed were not comfortable neither was the mattress,

Partner

6/10

Pleasant

20 Sep 2025

Charli

Clean your own floors.

Check in went smooth but when we got to room there was a filthy wash cloth in shower. Next morning I spilled some coffee, took towel to wipe it up and found floor was filthy also. Reported both to front desk. Cleaning came in again and floor was still dirty.

Partner

2/10

Poor

15 Sep 2025

Anthony

First room was dirty and had a used rag and used bars of soap in the tub along with hair and crumbs on and around the bed, and unit smelled of urine. The second room ( which we took because we were tired after driving 8 and a half hours) had no soap, conditioner, or body gel, and very little shampoo. Asked the front desk for some, she said that house keeping would be up the next morning to refill the containers.... That never happened..... Drywall mud covering a water damaged wall (seemed to be covering mold or mildew) water damaged ceiling tiles, warped ceiling tiles which opened up to the open area between floors, crumbs around the bed, door chain broken off and missing, water leaking outside the door from above unit. And the pool was green and full of algae. Room 129 was the second room can't remember the number of the first room

Business_and_leisure Family

8/10

Excellent

15 Sep 2025

JUDY

Nice stay

The girl that checked us in wasn’t friendly at all. She acted like she didn’t know what she was doing. The motel it self was clean and okay. Just getting in and out when you leave is hard.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Tara

Just wish that you didn't have to ask for daily room service. Think that it should be an automatic daily task for staff.

Family

6/10

Pleasant

22 Aug 2025

Carolyn

I stayed once before at this property and it was great. But on the second time around, everything horrible. However, not enough stuff, the room was unmanaged need a upgrade. Paint coming off the wall, my bathroom was dirty had to buy cleaning supplies and cleaned it up myself. Had dirty pillows cases on my bed. Decided not to returned next season. 😒

Leisure Family

2/10

Poor

22 Aug 2025

Chasta

The room was filthy! Hair all in the floor. Mold growing on most surfaces. Couldn’t even see out the window and the smell was damp and horrible. The breaker box was only covered with a piece of vinyl flooring stapled to the wall with breakers exposed. When we went to the front desk immediately after checking in we were told we would be given a full refund. Now they won’t answer any calls from myself or Expedia. We have tried numerous times and I am far beyond dissatisfied!

Leisure Family_with_children

6/10

Pleasant

01 Aug 2025

Alex

The pool was in poor condition to the point that I reached out to the front desk 3 times to get an answer why the water was cloudy and if it was safe to use, never got an answer, the common areas had cigarettes butts for days that never got cleaned, we stayed 4 days but the dirty areas remained the same, my final complaint is that the bathroom door could not be closed, this unreported and nothing was done. One positive thing is, the location of the place is convenient to get to many attractions since it is located walking distance to most attraction in the heart of Gatlinburg.

Leisure Family

10/10

Exceptional

30 Jul 2025

Betty

The room eas clean, staff very nice, good location

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Sasha

Everything was very nice. Only complaint is the room smelled musty, moldy upon arrival.

Leisure Family

4/10

Poor

22 Jul 2025

Brian

It was dirty and scary

Leisure Family

8/10

Excellent

19 Jul 2025

Stacie

The room was clean and and had the amenities it posted on their website the bed linens were clean and smelled good the towels as well. The hotel itself was in a great location within walking distance from attractions,dining and sightseeing

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Enrique

Hotel was located very well

Leisure Self

10/10

Exceptional

18 Jul 2025

Kayla

Family vacation 💙

Absolutely amazing stay in downtown Gatlinburg. Walking distance to everything. It was very nice to not have to pay for parking in Gatlinburg which saved money to do extra stuff. Breakfast was great every morning, different selections as well.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Susana

We loved the location and facility. The bathroom door and toilet not in optimal condition. Good decent breakfast.

Leisure Family

6/10

Pleasant

16 Jul 2025

Katherine

The staff was great. The morning breakfasts were also good. We had a handicapped room that was so musty and damp that the sheets. Towels our hanging clothes and even the toilet paper were damp with moisture the entire 5 days we were there. I comained to desk but nothing was done.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Enrique

Air conditioner leaks in the room a little. It didn’t bother me at all. Will stay again.

10/10

Exceptional

21 Jun 2025

Matthew

Great location

Leisure Family

10/10

Exceptional

20 Jun 2025

Chad

Everything was great

Friends_and_family Family

4/10

Poor

01 Jun 2025

michelle

Our stay at Clarion Pointe was a disappointment. Check in was smooth and fairly quick. When we walked into our room at 4 pm, the room was warm. We turned the air down and left for the afternoon. Come back at 9 pm, not much cooler. Turned it down a few more degrees and come back at 11pm. At this point it’s cooler outside than in our room. Call the front desk to notify them and see if there’s anything they could do to help. We were told our unit was blowing cold air, our room wasn’t cool because we had the door open. This wasn’t true, we opened our door so our kids were cool enough to sleep. We asked if they had a fan, no such luck. We were told all rooms were booked so moving rooms wasn’t an option either. He came back 30 minutes later( we kept the door AND bathroom door shut) to say it’s actually not cool in here. We’re(hotel staff) are checking another room to see if that unit is okay and if so you can move to it. When I got my child up that had fallen asleep at this point, I realized there was no flat sheet on the bed she was laying in. There was infant stains on the mattress cover. Electrical outlet by bed also didn’t work. The room we moved to was much cooler and DID have sheets on the bed. The location is ideal, outdoor pool was fine, but next time our group will stay elsewhere. Our ballteam stayed at this location because it was close to RockyTop Sports but next time we will all stay elsewhere.

Friends_and_family Family

10/10

Exceptional

31 May 2025

Angela

Esay check in. Front desk staff extremely nice and helpful.

Leisure Family

10/10

Exceptional

21 May 2025

Kiara

Was very nice and comfy and clean, the breakfast was so good 👍

Leisure Family

4/10

Poor

26 Apr 2025

Steven

It was okay for the hotel itself. It was dirty this time we stayed than I’ve seen the past three times.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Nitin

Very conveniently located, super close to the attractions. Free parking saves you $$ and then you can walk.

Leisure Family_with_children

6/10

Pleasant

23 Apr 2025

Mark

It was quite and relatively close. We hadn't had a chance to look at competitors. Reasonably priced

Leisure Partner

10/10

Exceptional

29 Mar 2025

Stephanie

Clean and a good value.

Friends_and_family Family

6/10

Pleasant

10 Mar 2025

Brian

Better than expected for the price

Recent remodel so the room & lobby looked very modern. Nice free continental breakfast, free parking and decent location. A lot of street noise and the TV glitched out some, though. Overall better than expected for the low price.

Friends_and_family Family

2/10

Poor

16 Feb 2025

Chris

We came to stay here for one night and I almost left immediately after check in. The room was horrible. There was no dresser or counter, literally just a bed a table and a fridge with a microwave sitting on top. The bathroom was in horrible condition. The shower was filthy, the toilet paper looked like it had been peed on, there was no shower curtain, no soaps, nothing. It was terrible. I will NEVER stay here again. Ever.

Leisure Friends

4/10

Poor

23 Jan 2025

Eliezer

Location: Excellent, but that's about it.
I stayed at this hotel for four days with my family, and while the location was excellent—everything in town was within walking distance from the hotel—the rest of the experience was awful.

Cleanliness: Terrible. The carpets were dirty, the bathroom hadn't been cleaned, there were used bar soaps, hair everywhere, and the towels were old and stained.

Security: Extremely poor. Due to an error or oversight, I accidentally opened another guest's room with my key card. The person inside woke up scared because the door key cards seem almost generic.

Staffing and service: Minimal. At night, there was only one employee for the entire hotel. I had to personally go find him because the phones in the rooms weren’t even connected to the wall, which was absurd. I had to go down to the front desk myself to get fresh towels and basic cleaning supplies like soap. On top of that, the lock on my room door either wouldn’t lock or wouldn’t open because the batteries were dead, and I had to track down the same employee to address this as well.

Positives: The only saving grace was the location and the kindness of the ladies in the breakfast area in the mornings.

Overall: Beyond the location and the friendly breakfast staff, this hotel is terrible. I would not recommend it.

Leisure Family

8/10

Excellent

22 Jan 2025

CARMEN

Room was as expected, no fancy but comfortable. In the room Need more lights. Only lights are the bed side small lamps. Bathroom is well lighted.

Leisure Self

10/10

Exceptional

08 Jan 2025

Gilberto

Close to entertaining in Gatlinburg.

Leisure Family

8/10

Excellent

05 Jan 2025

Ludmilla

The hotel was in a great location.
Room could use some improvements.
Overall it was nice

Friends_and_family Family

8/10

Excellent

04 Jan 2025

Ricardo

More cleaning in the room and the area

10/10

Exceptional

04 Dec 2024

frank

Our stay was amazing. We opened the front door, and there was a huge mountain with a beautiful forest of pine trees. planning our next trip to my coworkers and family about Clarion Point.

Friends_and_family Family

8/10

Excellent

02 Dec 2024

Jerry

Floor was dirty, hair in bathroom, ceiling tiles was half way off in some spots in bathroom also in my friends room ceiling tiles was out and the shower head was taped on and floor was dirty as well

Friends_and_family Friends

8/10

Excellent

01 Dec 2024

Carl

Great location within walking distance of main strip.

Leisure Family

6/10

Pleasant

24 Nov 2024

Brittney

The location is good but there is construction going on across the street thats an eye sore. The rooms are old and out dated and are musty smelling. The worst part was the bathroom. There was cordboard between the door and the wall as a hinge, the shower from the room above was leaking water through the ceiling into our tub . I definitely will not be returning.

Leisure Partner

10/10

Exceptional

08 Nov 2024

Steve

Great stay, good folks!

Leisure Family

10/10

Exceptional

02 Nov 2024

Britney

Perfect morning view. Would stay here again!

Leisure Family

8/10

Excellent

01 Nov 2024

Darshan

The hotel is in a very nice spot. The room is small but comfy and clean

Leisure Family

6/10

Pleasant

30 Oct 2024

Jason

Very good location to access Gatlinburg

During chek-in, nobody told us the room service is based on request.

Partner

8/10

Excellent

26 Oct 2024

Edgar

Evething was great. I will come back.

Leisure Family

6/10

Pleasant

23 Oct 2024

Anthony

Good if you just need a place to sleep.

The room was spacious, but had a musty smell to it. I had to buy Febreze to get rid of the smell. The toilet moved when you sat on it and the bathroom floor hadn't been mopped. Housekeeping is only available upon request. There was a closet to hang clothes, but not a dresser. The continental breakfast was the usual fare. It was within walking distance to the attractions, so that was nice.

Partner

4/10

Poor

20 Oct 2024

Karen

No bath. No where to Hang things in the bathroom. Towel bar fell off. Hair on the bathroom floor, not ours. Mold on the ceiling in the bathroom

Leisure Family

8/10

Excellent

18 Oct 2024

Angela

Great location!

Friends_and_family Family

10/10

Exceptional

17 Oct 2024

Heather

Staff was great and very accommodating. Great location, in walking distance from everything. Room was clean and comfortable. Will be back!

Leisure Partner

6/10

Pleasant

12 Oct 2024

Scott

Hotel is fine, but in a little rough condition

2/10

Poor

10 Oct 2024

AGNALDO

The staff is wonderful but the hotel in general is horrible. At check in they put us in a room that smelled of mold, impossible to stay in. We asked to change and the guy at the reception promptly moved us to another room, it didn't have a strong smell but the cleanliness was lacking. Dusty baseboards, dirty grout like mold, poor lighting, dirty doors, walls with holes, in short, I don't recommend it.

Business_and_leisure Partner

8/10

Excellent

08 Oct 2024

Jaime

Sad

Mold In refrigerator, air conditioner a window. Pool was not clean, floors were dirty.

10/10

Exceptional

04 Oct 2024

PAMELA

The room looked like it was remodeled updated

Leisure

8/10

Excellent

04 Oct 2024

Sarah E

Easy access to sites

10/10

Exceptional

16 Sep 2024

Duny

Una noche estuvo bien

Friends_and_family Family

6/10

Pleasant

08 Sep 2024

Randy

There for family reunion. Room was clean. They could have finished the wall repair with paint. Shower curtain too short so water went all over the floor. Did have hot water so no complaint on that. NOT ENOUGH PARKING when hotel is busy. Had to park in road beside hotel with two other cars. Breakfast was good.

Friends_and_family Family

2/10

Poor

03 Sep 2024

Mohdiftekhar Ali

Loq security, no housekeeping

Leisure

10/10

Exceptional

29 Aug 2024

Lorena

The room was very clean. Comfortable bed. Checking in was good. Walking distance to shopping and attractions. Good breakfast items.
Cons: vending machine had warm pop. And when trying to check out there was absolutely no one around. At front desk, in the breakfast area. No one. Was hesitant to leave my key in their so called drop box,which was a little basket.

Self

8/10

Excellent

23 Aug 2024

Maria

Good

Family

6/10

Pleasant

22 Aug 2024

Nicole

The over all stay was good, however the room had a strong musty smell, room was clean, staff was pleasant, breakfast was decent

10/10

Exceptional

16 Aug 2024

Kenneth

Close to down town Gatlinburg. Nice area. Great views. Clean room and nice people.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

roxanne

Would recommend 110 %

I had an issue with ac. They came looked at it said we will just put you in new room. It was about a half hour total so quick for customer concerns. Breakfast was much more than anticipated. Eggs sausage biscuits gravy potatoes bagels cereal sooo many options. Don't get me wrong needs updates but considering price, excellent service and how close to downtown it gets 5 stars for sure. Pool was very clean I didn't get in but very nice area to sit outside and read a book

Self