Hotel MX Reforma

Mexico , Mexico City
DELEGACIÓN CUAUHTÉMOC, Av. Paseo de la Reforma 316
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100 reviews shown

8/10

Excellent

10 Mar 2026

David

Good breakfast. Coffee machine 24 hours is great.

10/10

Exceptional

05 Mar 2026

Daniel

Clean room, friendly staff.

Family

10/10

Exceptional

21 Feb 2026

Luis

Buena ubicacion, y el staff muy amable.

Friends_and_family Friends

4/10

Poor

14 Feb 2026

Hamza

Hello,

I'd like to express my concern regarding my stay at Hotel MX mas reforma CDMX. My wife and I checked-in to the hotel late Saturday night after a long flight and were surprised that the room did not have clean towels or sheets. Both items had stain marks on them and we were unable to shower before going to bed. We also were uncomfortable sleeping in a bed with stained sheets. We were not able to address this with the hotel due to how late it was at night. In addition, the room had a constant leak under the sink that was not fixed while we were there. Finally, the hotel did not have adequate temperature control system and it was very cold at night making it hard to sleep. I took pictures of all these items and I can submit to expedia.

8/10

Excellent

08 Feb 2026

Alejandro

Front desk lady so rude when I did check in, she was in bad mood…
Great break fast, over passed my expectations, the kitchens staff super kind.

Leisure Family

8/10

Excellent

07 Feb 2026

Lidia Yazmín Balcázar

Very nice stay

Leisure Family

2/10

Poor

26 Jan 2026

Andrew

Initially the hotel had us marked down for a 3 night stay instead of the 4 we booked. The room at first glance was nice and spacious but lacking in some basic amenities.

However the main problem for us was noise. We stayed in room 406. This room backs on to a nightclub which runs until 4am. Additionally, we were next to the breakfast room which they begin setting up around 6am. So between the booming music and clanging of plates etc you have a two hour window to get some reasonable sleep.

Also, breakfast offering was fairly basic. You are better of trying some of the local cafes.

I would definitely NOT recommend this place.

Leisure Friends

10/10

Exceptional

21 Jan 2026

PEDRO

The hotel was Ok but the sidewalk around and the dust environment was awful

10/10

Exceptional

21 Jan 2026

Edwin

Super bien unicado

10/10

Exceptional

13 Jan 2026

Christina

The room was awesome had everything we needed, and the staff were very accommodating. We will be back.

Partner

6/10

Pleasant

02 Jan 2026

Julio César

The hotel shares the building with a bakery (Le Pain Quotidien) located in the lobby, which significantly impacts the overall experience. This setup restricts access from the side entrance, and the constant noise from staff and customers can be very disruptive in the rooms. Additionally, the reception area is somewhat hidden on the first floor, which may be confusing upon arrival.

Other than that, the hotel is modest but very well located.
If you’re looking for peace and quiet, this is not the right hotel for you. However, if you’re seeking an affordable option and can handle (and sleep through) heavy noise, then it can be a good choice.

Leisure Self

10/10

Exceptional

31 Dec 2025

haydee

More than I expected!!

10/10

Exceptional

28 Dec 2025

Piaoyi

Great location for hot air ballon tours, with great complementary breakfast options.

Partner

10/10

Exceptional

18 Dec 2025

Carlos

Nice room for solo travel, very, very close to it all. Just a skip and a hop away.

Leisure Self

10/10

Exceptional

13 Dec 2025

Juan Manuel

Excelente servicio, la chica de la recepción muy amable y atenta, cuarto y baño limpio.

Business Partner

10/10

Exceptional

10 Dec 2025

jose

Great room , cleanliness and great service staff

Leisure Family

10/10

Exceptional

25 Nov 2025

Ramses

El desayuno no me parecio tan mal pero pienso que pueden mejorarlo, en lo personal preferimos no tomar desayuno en el lugar y bajar al restaurant que se encuentra en el primer piso, aun que no pertenence al hotel es una buena opcion para desayunar o comer

Leisure Family

10/10

Exceptional

20 Nov 2025

Royin

Breakfast was fresh daily. Staff was exceptional which made it worth it. Rooms were cleaned daily and had no worries. Air conditioning worked well.
Bed a bit hard, minor issue with shower. However, everyone was willing to do anything to make things better. Perfect location for us. Again, staff was exceptional and made our stay pleasant. Made friends, will return.

Partner

10/10

Exceptional

19 Nov 2025

Mario

Es un buen lugar para hospedarse pero entra mucho ruido a las habitaciones y en ocasiones dejan encendida la musica del comedor las 24 horas.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Laura

La habitación estaba muy limpia y el personal muy amable la estancia estuvo muy agradable

Leisure Partner

10/10

Exceptional

10 Nov 2025

LUIS

Excellent location and value.

Business Self

6/10

Pleasant

09 Nov 2025

Abel

Bathroom shower needed a deep cleaning. The bathroom towels were so thin and old. The bed sheets were way too small for the bed. They did not reach to one side of the bed, you could see the mattress. It looks like the sheets were for a full size mattress and the bed is a queen. The sheets were also stained and yellow. Should get new ones too!

Partner

6/10

Pleasant

06 Nov 2025

Roxana

Quality of towels, option of 2 keys breakfast was not all that the restaurant downstairs is overpriced for no reason was the worst food i had on my entire trip

Leisure Family

10/10

Exceptional

05 Nov 2025

Robert Ivan

Room was clean and all amenities.. there are some restaurants around if you don’t want to eat at the hotel.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Daniel

Excellent location
Excellent service

Leisure Partner

10/10

Exceptional

25 Oct 2025

Kevin

Perfect

Business_and_leisure Self

4/10

Poor

23 Oct 2025

Robert

A very noisy hotel from bars, night clubs and street noise.

Leisure Self

6/10

Pleasant

22 Oct 2025

Andres

Very noisy room with construction sounds even late at night. Breakfast was the same every day and very limited. Towels, pillows, and sheets were poor quality. I ended up moving to a 5-star hotel for less money. Definitely not worth it.

Leisure Self

6/10

Pleasant

13 Oct 2025

Ioanna

The room was clean and the staff was making efforts to be helpful but it's an old building with poor temperature and sound insulation. It's ok for a short stay but adjust your expectations. I'd really appreciate a mini fridge in the room and knobs on the closet door.

Leisure Self

6/10

Pleasant

27 Sep 2025

Juan Pablo mier y

poor complementary breakfast

10/10

Exceptional

25 Sep 2025

Lionel

Really nice

Business Partner

10/10

Exceptional

23 Sep 2025

Javier

Excelente lugar cerca de todo muy limpio excelente personal me encantó todo,

Business_and_leisure Family

10/10

Exceptional

20 Sep 2025

DANIEL

Excellent location.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Miguel

Great service price and convenience for the area right in front independent angel!!

Leisure Family

10/10

Exceptional

17 Sep 2025

IRMA

Very nice park across the street to walk and/or walk your dogs or have your children play.

Leisure Partner

4/10

Poor

14 Sep 2025

Ignacio

The room has no windows. The bathroom has a particular odor.

Leisure Self

10/10

Exceptional

11 Sep 2025

Jorge

Excelente hotel , excelente personal

Leisure Self

10/10

Exceptional

11 Sep 2025

Candace

Very convenient location, very clean rooms.

Leisure Self

6/10

Pleasant

07 Sep 2025

Jacquelinne

I love this hotel but some employees can be really rude and make you feel uncomfortable the way they look at you

Friends_and_family Friends

2/10

Poor

05 Sep 2025

Judyht

This is around a \"party\" area. music will be loud until 4-5am.

Leisure Partner

6/10

Pleasant

04 Sep 2025

Stephen

4th floor staff waking people up with noice at 5.30am.

10/10

Exceptional

01 Sep 2025

Giovanni

Muy buena ubicación, buen servicio. Practico

10/10

Exceptional

28 Aug 2025

David

Great area very. Centric

Leisure Self

10/10

Exceptional

01 Aug 2025

Prateek

Excellent location and friendly staff

Business Self

10/10

Exceptional

27 Jul 2025

Armon

Everything was fine

2/10

Poor

25 Jul 2025

Verified traveler

The room was in terrible condition. It was not clean at all, it looked like the housekeeping staff simply made the bed without changing the sheets from the previous guest. The bathroom was dirty, and there were hairs in the shower. Next to the bed, there was a stain of unknown origin. This isn't my first time staying at this hotel, but unfortunately, this experience was very disappointing.

Self

10/10

Exceptional

23 Jul 2025

Emanuel

This is a good hotel, I’m feel safe and clean

Leisure Family

10/10

Exceptional

21 Jul 2025

Francisco

Excellent service, very convenient location, easy to get transportation..

8/10

Excellent

20 Jul 2025

Vivian Moreno

Loved our stay, location was very convenient and walkable with so many fantastic dining options of all price points. Staff and service was efficient and courteous. Great stay for someone staying for a few days and planning to be out of the room most of the time.

Leisure Partner

6/10

Pleasant

14 Jul 2025

Patty

The location is excellent

8/10

Excellent

12 Jul 2025

jesse

Nice

Leisure Friends

8/10

Excellent

03 Jul 2025

Mauricio

Great location.

4/10

Poor

01 Jul 2025

Walter

The property is located in a great gay area near several great eats, starbucks and a great cafe. You must be aware that this is a boutique style hotel and not a larger brand hotel so there are many things lacking such as housekeeping was poor; they would forget to leave towels or toilet paper, things that were not supposed to be tossed out it would be gone. If you stay on the 4th floor with balconies make sure you request the street view which the rooms are 405 and 406. Otherwise you will get a view of the loud construction zone that no one mentioned that starts at 6am til late evenings. Also the 4th floor has a gathering space that attracts guests at all hours of the night which gets very loud. The noise is heard real clear if you are staying on that floor because the doors have large gaps on the bottom and the light and noise goes through very clearly. Also there is a cool bar eight next door that you can hear everyone ainging along to the music but also extremely loud that you will hear it all night sibce bars dont close until after 5am. Bring earplugs like I did. The hotel attendans are a mix. There is a gentleman there who is super nice, gives you great service and gives uou great places near by to eat, see or visit, but the heavy set receptionist with the crazy make up is rude and dismissive. Overall this is an ok hotel for the price but the rooms are way too small, there is a lot of great things near there to walk to but the accommodations lack so much.

Leisure Friends

10/10

Exceptional

30 Jun 2025

Roberto

La ubicación es perfecta. Aunque en la noche un poco de ruido los fines de semana pero nada que impida descansar. Buen desayuno y excelente servicio.

Leisure Family

8/10

Excellent

29 Jun 2025

Samir

Great area. So many dining options to choose from.

8/10

Excellent

29 Jun 2025

Dessa

Fantastic location!

Fantastic location, so convenient for pick up and drop off, 2 cafes located downstairs and walkable to restaurants, bars, ATM, loved the location.

Loved the Junior suite - just note our room had a see through glass doors to the toilet….just keep that in mind if you’re traveling with others. It’s also next to a bar so if you’re a light sleeper, there may be loud music late evenings.

Otherwise, the room had a beautiful balcony where you could see the Angel, ability to connect the TV to the Internet so you can stream YouTube and Netflix; great AC, and nice free breakfast. Premises were always clean and smelled nice. Staff was friendly and helpful.

Partner

10/10

Exceptional

27 Jun 2025

Anna

check in was smooth and only lacked my free bottle of wine upon check in. Housekeeping did not stock toilet paper and we ran out of toilet paper in our room and called front desk for restock and they did not answer.

Leisure Family

10/10

Exceptional

15 Jun 2025

Zuleyma

the room was as pictured and had a great view of El Angel, as well as ample space. The staff was friendly and the breakfast was a great touch!
Prime location and very walkable.
The entrances were a bit difficult to find but we discovered 1) an alleyway side entrance with an elevator 2) an entrance through Le pain quotidien with a staircase to the hotel lobby

Leisure Partner

10/10

Exceptional

11 Jun 2025

Jorge

The hotel is in a nice area , but there is to much noice , staff is excellent, clean room . Don’t like the noice in the area, there is a club next to the hotel that open Friday and Saturday , very loud . We were able to sleep because our room was on the other side. Did not like the breakfast but the cafe downstairs is excellent. The Starbucks also is very good . A lot of restaurants nearby.

Leisure Partner

8/10

Excellent

10 Jun 2025

Fernando

Business_and_leisure Family

6/10

Pleasant

06 Jun 2025

Sandeep

Construction ongoing. very noisy to work. Bathroom smells. Poor bath amenities like soap, shampoo, lotion. No Gym, No microwave in the room. Only best thing is that this hotel is close to the US embassy.

Business_and_leisure Self

6/10

Pleasant

03 Jun 2025

Ramses

Just an ok hotel for a one night stay.

It was ok. The bed was ok, not comfortable, but not the worst I e ever had.
The bathroom was HUGE, and the shower was nice.
I get up at 5 am, and like to have a cup of coffee. There is no coffeemaker in the room, and the machine that they have on the 4th floor was broken.

The entrance is through a side alley, and there were some shady looking characters around.

The location was perfect for our trip, but it wasn't what I expected.

Business

10/10

Exceptional

03 Jun 2025

Joseph Lester

The location is perfect for us as it is near to night life area and restaurants. The staffs are nice and helpful. They acknowledged the VIP amenities (free wine) but not the upgrade but we understand that this is based on room availability so it is OK. They clean the room everyday even without requesting. I will come back

Leisure Friends

8/10

Excellent

31 May 2025

Anthony

Everything was excellent. Disappointed no refrigerator in the rooms

Leisure Friends

10/10

Exceptional

22 May 2025

Jorge Alberto

Muy buena localización, cerca del bosque de Chapultepec, muy fácil de acceder a diversas tiendas, restaurantes, y plazas. Se siente una zona tranquila en general.

Business_and_leisure Family

10/10

Exceptional

12 May 2025

Cristopher

Very good location, close to everything by walking distance, nice hotel.

Leisure Partner

10/10

Exceptional

12 May 2025

Daniela

It's a great place and service is amazing

Leisure Friends

4/10

Poor

12 May 2025

Kai

Worst staff ANYWHERE!!

The staff here are a disgrace. From the miserable, couldnt-care-less attitude of the receptionists (Daniella aside,.to the housekeeping who, every single day, shout outside the rooms, waking everyone up.

It has poor internet, a construction site next door and, even when you return as a guest (as ai had to since I had prebioked in advance) they treat you like dirt.

They even left 3 huge bags of rubbish outside our room for 3 days!!

We own a travel conpany and I have visited over 100 countries and basically live in hotels.

Do not stay here!!

Business

10/10

Exceptional

11 May 2025

Angel Tomas

The hotel offered a great value for what I received. Excellent location, friendly staff and clean facility. I loved that there was many places nearby in walkable distance.

Leisure Partner

10/10

Exceptional

10 May 2025

Arturo

Location a the property in general is really nice.

Leisure Family

10/10

Exceptional

09 May 2025

Luis

Great

The stay was great, loved the room,the bathroom is huge, the only thing is that the rooms are missing a refrigerator, I need to drink cold water in the middle of the night and I couldn't, I loved everything else, like the guy downstairs is like protecting the guests

Self

10/10

Exceptional

07 May 2025

Jose

The location is excellent and very close to the us embassy. I stayed one night staff was very nice and friendly.

Business Self

6/10

Pleasant

03 May 2025

Fernando

Customer Service was not good when you request for towels or anything else they give you the runaround and ignore you.
Besides all that good walking distance for food and much more.

Business_and_leisure Family

4/10

Poor

26 Apr 2025

Stephanie

Good location with many downfalls

The location of the hotel is great. The downside of the great location is that it is super loud overnight. There was noise until 4am on the weekend from bars and clubs across the street. The elevator did not work for most of the stay. The bed was comfortable but there were no additions that are common in hotels in Canada and the United States (mini fridge, full length mirror, or even a Kleenex box). There was an issue with the toilet around midnight on one of the nights of the stay. We were told it was \"impossible\" to fix until 7am the next morning. When asked how we would use the toilet if required, there was no response. Overall, the standard of this hotel is not what I expected coming from Canada and the level of customer service was far below what we normally expect.

Partner

10/10

Exceptional

25 Apr 2025

Carlos

Excellent location

Leisure Partner

4/10

Poor

24 Apr 2025

Brandom

El ascensor no funcionó la mayor parte del tiempo, mucho ruido, proveniente dentro del mismo hotel o de la cafetería del primer piso, cubre camas con manchas, no había papel higiénico en el baño a la hora de entrar.

Business Self

10/10

Exceptional

21 Apr 2025

kyeongwon

위치가 너무 좋았습니다.
근처에 구경할 것도 많았습니다.

10/10

Exceptional

21 Apr 2025

Jose

CDMX trip 3!

Had amazing time while in CDMX! Hotel is very central to many things and places in the city!!

Friends_and_family Friends

10/10

Exceptional

07 Apr 2025

Nick

Close to the night life ans city center

Leisure Self

6/10

Pleasant

26 Mar 2025

Ana

6/10

Pleasant

25 Mar 2025

Maria Laura

Good hotel for what they charge. Close to everything

Leisure Family

8/10

Excellent

24 Mar 2025

William

Very noisy with construction right next door

Friends_and_family Family

8/10

Excellent

22 Mar 2025

Robert

Great stay

Everything was great. I love the bag service where they hold your luggage when you check out.

Self

6/10

Pleasant

20 Mar 2025

Carlos

Great location, but very little consideration for the guests sleep. Sunday morning, about 9 am, there was a girl singing opera with music from a speaker. This right in the middle of the hotel... She literally woke up everybody in the hotel. For breakfast, the little restaurant in the upper floor was unattended for about 25 minutes: no cutlery or plates, food line empty.

Business

10/10

Exceptional

18 Mar 2025

Febe

No hay estacionamiento fácil de accesar

Business Partner

10/10

Exceptional

15 Mar 2025

Anthony

Thank You Staff

Leisure

8/10

Excellent

08 Mar 2025

Rosa

The property is at a great location

Leisure Family

10/10

Exceptional

08 Mar 2025

Kevin

Excellent Hotel personnel staff somewhat of training needed

Business_and_leisure Self

6/10

Pleasant

06 Mar 2025

Joe

meh

The hotel was just ok. We paid for a suite but didn’t get it. The towels were clean but grayish. Bedspread had a big spot, carpet worn, it was noisy. But with all that said it was an economical stay at a hotel that provided the basics.

Partner

10/10

Exceptional

05 Mar 2025

Alejandro

Excelente ubicación

Ubicación centrica, cerca de bares y restaurantes. Fácil para ir en uber a los puntos turísticos mas importantes. La atención en recepción y em el comedor muy amables y eficientes.

Partner

10/10

Exceptional

01 Mar 2025

Garcia Galindo

EVERYTHING IS REALLY CLEANING, PEOPLE IS NICE

10/10

Exceptional

26 Feb 2025

Giovanni

Excellent location.

Leisure Friends

10/10

Exceptional

26 Feb 2025

David

Stayed here for 3 nights, hotels location is amazing right across from the angel of independence with so many great dining and shopping options near by. Beds were comfortable, water pressure in shower was good.

The front desk staff were friendly and able to help us checkin without an issues. Would reccomend!

Leisure Partner

10/10

Exceptional

21 Feb 2025

Viridiana

Love the location

Leisure Family

4/10

Poor

17 Feb 2025

Joshua

Loud rooms can hear music until 4am also thin walls and can hear next room, breakfast very poorly

4/10

Poor

12 Feb 2025

Trent

Wouldn’t stay again

Staff were friendly. There was blood on sheets when arrived. And building work outside - so lots of banging. Pillows were awful.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2025

Jessica

Will definitely book again!

Excellent location right in front of the Angel de la Independencia, fully renovated hotel with a modern concept. Breakfast was amazing, safe area and price was unbelievably good.

Partner

10/10

Exceptional

10 Feb 2025

Maria Laura

Quedé contenta con la estadía. Lo único es que revisaría los baños que sale un mal olor de ellos.

Leisure Family

8/10

Excellent

06 Feb 2025

karla

Good

Leisure

10/10

Exceptional

02 Feb 2025

Ryan

Great as always!

I've stayed at this property a few years ago and it's very common for a property to get more run down with time, this property experience for me was exactly opposite of this. Great stay! Great condition! I would definitely stay here again!