Sandals Royal Caribbean Resort &Offshore Island AI

Jamaica , Montego Bay (and vicinity)
MONTEGO BAY, Mahoe Bay
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100 reviews shown

10/10

Exceptional

28 Sep 2025

Nelson

It was an Amazing stay, thank you

Leisure Partner

10/10

Exceptional

19 Sep 2025

STEVEN

Property had two many stay cats on the property.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Wojciech

Beautiful, very friendly staff.

10/10

Exceptional

01 Sep 2025

Antoine

Rooms were clean and spacious and service was superb!

Leisure

10/10

Exceptional

20 Aug 2025

Kenya Reeves

The service was fantastic. The resort felt a bit small, but I loved that there was an opportunity to spend time at both resorts.
There was some construction at the resort. Not near my building, but there was some noise near the beach

Leisure Family

8/10

Excellent

15 Jul 2025

Glenn Patrick

It was a good experience , service was top tier 5 out of 5 with everyone we met on property…the food at some restaurants just wasn’t the best

Leisure Partner

10/10

Exceptional

18 Apr 2025

Sarah

Property was amazing. Super laid back. Staff were friendly and enjoyable.

Leisure Partner

10/10

Exceptional

29 Mar 2025

William George Welsh

Trip was perfect! We had a great time. Property and staff were top notch!

Leisure Family

10/10

Exceptional

25 Mar 2025

Shalik

Great

10/10

Exceptional

27 Nov 2024

Tarshema

Everyone made me feel right at home sandals you guys owe me nothing you did your thang 🌹

Leisure Friends

10/10

Exceptional

08 Sep 2024

Marlon

I love everything about this property. The staff was friendly and the food was excellent.

Leisure Partner

4/10

Poor

24 Aug 2024

Matthew

I was really disappointed with my. Stay on arrival there was construction right outside our room that continued for the next several days. Many of the things we planned were organized properly and the room was just so so
For the price. This was not the typical sandals experience we have enjoyed in the past

Leisure Family

8/10

Excellent

31 Jan 2024

Bernadette

Wonderful staff, fantastic entertainment amazing food

Leisure Family

10/10

Exceptional

07 Jan 2024

John Paul

Fantastic! Service was top notch and everything was wonderful!

10/10

Exceptional

28 Dec 2023

Paula

This property was lovey quite food very food staff excellent room clean and quite

Leisure Partner

10/10

Exceptional

26 Nov 2023

Brittny

All around prefect. Will definitely be back

Leisure Partner

10/10

Exceptional

28 Oct 2023

NOVIA

I wish I would have booked the ocean view! Overall beautiful place, beautiful beaches and offers a lot to do.

Leisure Family

10/10

Exceptional

20 Sep 2023

Floriselda

I like a lot, very clean, nice service, very friendly . helpful, nice beach ,good food, good transportation Excellent I will came back

Leisure Partner

10/10

Exceptional

16 Sep 2023

kanwal

Excellent service and great value for money!!

Leisure Partner

8/10

Excellent

10 Sep 2023

Gwynn

N/a

Leisure Partner

10/10

Exceptional

04 Sep 2023

Anne

This is the most relaxing vacation I've been on. My boyfriend and I felt like we had unlimited privacy. we laid on hammocks on the water overnight and laid in the cabanas and weren't bothered. I love how photographers walk around asking if you want your picture taken, I purchased some of them! staff was lovely. I highly recommend making reservations for dinner in advance at the other sandals resort that you can take the bus to, we wanted to go to the steakhouse and they were booked for our last 3 days sadly. amazing trip!!

Leisure Partner

10/10

Exceptional

25 Aug 2023

Wilmo

Really awesome!!! Definitely coming back.

Leisure Partner

10/10

Exceptional

20 Aug 2023

Lori A.

Highly recommended

10/10

Exceptional

13 Aug 2023

Verified traveler

Customer service was exceptional! Friendly people everywhere. We had a great time! The food was great, and we loved the option of eating and touring both Sandals resorts! We will be traveling back again soon!

Partner

10/10

Exceptional

31 Jul 2023

Aletha

Loved everything it offers except the Food. All food was cold unless you ordered a burger and fries or a pizza. Breakfast was the worst.

Leisure Self

10/10

Exceptional

23 Jul 2023

Charles

Leisure Partner

4/10

Poor

01 May 2023

Thomas

I liked the island cabanas.
Staff was unfriendly in most cases. The staff held all the lounge chairs for special customers so we had no were to go to get out of the sun.
I would not consider coming back. No real good beach.

Leisure Partner

8/10

Excellent

24 Apr 2023

Octavia

I think i would have preferred being at Sandals and not the caribbean….

Leisure Partner

10/10

Exceptional

03 Apr 2023

Jacinda

Easy to get to, people were great, service was great. Loved Jodiann at the French place, and Dwayne with the dive shack. There was a fav bartender at the beach bar but I can't think of his name.

Leisure Partner

10/10

Exceptional

29 Mar 2023

Gigi

My husband and I had a great time at Sandals Royal Caribbean in Montego Bay. Everything was super! The employees were kind, polite, helpful, and friendly all the time. We enjoyed the food, too. We didn’t have a butler on this trip, and we still had a great time. Our room overlooked a garden area with pool and hot tub access. We are already ready to go back for another stay.

Leisure Partner

10/10

Exceptional

14 Mar 2023

Lisa M

Loved this property food is great just needs a few more restaurants

Leisure Partner

10/10

Exceptional

09 Mar 2023

Thomas

Great place. So clean and safe. Food was great staff was so nice. We would go back

Leisure Partner

10/10

Exceptional

08 Mar 2023

Michele

Vernon from Sandles helped us so much when Expedia messed up my name. Thank you Vernon and all the so staff at Sandles for the best vacation ever. Shout out also to Ronaldo and Peanut

Leisure Partner

8/10

Excellent

02 Mar 2023

Jacqueline

This was a great, relaxing, peaceful place to vacation. The staff are so helpful and most greet you with a smile and kind words. There are cats that try to come into your room, if the door is left open. They keep the critters down, so that is nice. Screens on the doors would help, but we will definitely go back!!

Leisure Partner

10/10

Exceptional

19 Feb 2023

Sharnael

Every issue

8/10

Excellent

18 Feb 2023

Ashley

Very chilled out. Nice, quiet beach

Leisure Partner

10/10

Exceptional

18 Feb 2023

Jonacee

The room and staff

Business Friends

10/10

Exceptional

16 Feb 2023

Trent

We loved our stay. Staff is wonderful.

Leisure Family

10/10

Exceptional

14 Feb 2023

Gina

This was one of the best vacations I have ever been on. The property was clean and the staff was so accommodating and friendly. I wouldn't change a thing!!

Leisure Partner

10/10

Exceptional

11 Feb 2023

Marcia

I loved all services, the head chef is amazing, the staff is very professional and friendly, the manager is great! So I highly recommend it! For sure I’ll come back!

Leisure Family

10/10

Exceptional

09 Feb 2023

Verified traveler

Amazing

Business

8/10

Excellent

08 Feb 2023

James

The staff could not handle special requests very well. They seemed to be trained to only provide things that were “on the menu” and anything different was difficult for them.

Leisure Friends

8/10

Excellent

06 Feb 2023

john

Overall a good place to have a vacation

Well kept, very friendly and clean resort. Dining options very good as was the house wine. If you are short you will need to get steps to get into bed as it is absurdly high. Bedding felt a bit damp. However for us the good points out weighed the bad and we will return. Star attractions for us were the au natural beach and the Japanese restaurant. Service excellent everywhere. We had a room with butler who did as much as we wanted. Hotel does need renovating and food and drink quality not quite up to the hype.

Partner

6/10

Pleasant

31 Jan 2023

Sandra Ann

The Staff at this Sandals Resort was beyond OUTSTANDING aside from 2 different situations. They do everything in their power to help you and they are extremely friendly. The only time we saw a difference was our last 2 days with the beach service and the staff in the one restaurant that serves fish and chips I forget the name, they were not all that great when it came to service. The French restaurant was fantastic and we sat to have dinner on our last night and it downpoured so we went to another restaurant and the Hostess from the French restaurant found us and brought us back over now that's what I call SERVICE she was wonderful and a true asset to your company!!!!

I had a horrible situation when we arrived realizing I left my fanny pack with my wallet and roughly $550.00 cash, drivers license, credit cards as well as a little medication. I was in a total panic and the Driver \"Ray\" that picked us up at the airport saved the day! The resort tried to call Spirit but Ray had a friend that worked in Customs I believe and he made a call and they had my stuff and someone from Spirit Airlines had sent it to Customs. I was beside myself and felt like my trip was completely ruined. Ray took the time to drive us back to the airport and walk me all the way to meet his friend in customs and very single thing was in my wallet! Ray I hope they show you this note because I am forever. grateful to you and if it wasn't for you I honestly don't know what I would have done!!!!!!!!!!!!!!

Leisure Partner

6/10

Pleasant

01 Dec 2022

Sheldon

Aneke who cleaned our room was fantastic, the wait staff and bartenders were superb. Two of our dinners were abhorrent because of the wait times to get served our food, but otherwise the food service was good to great. Check in, which should be easy given that we checked in online, took too long and was subpar. the Sandals Club did not make us feel special it too was subpar compared to other club lounges at other 5-star resorts. Lastly, while they were pleasant, the club concierge staff did the minimum with each request. Our dining reservations were better served by the gourmet experience staff not the club concierge. Lastly this resort needs a major renovation, just not up to par with their sister property in Montego Bay...

Leisure Partner

10/10

Exceptional

10 Sep 2022

Yunior R

I loved the fact that it has the private island, even though I didn't stay there, the view from the main land is awesome. The beach is small but vey nice.

Leisure Partner

6/10

Pleasant

20 Aug 2022

Roselyn

Have a a clear understanding of your room type and name. Also, I would request I need new sets of towels daily and request to change bedding every 3 days or more.

Leisure Self

10/10

Exceptional

16 Aug 2022

Damian M

The Service, was excellent, the staff work very hard, especially the house keeping department, Evalyn, she kept the room clean, smelling fresh at all times. My experience at the Sandals, was one in a million.

Leisure Partner

10/10

Exceptional

30 Jul 2022

Rayhnah

The food was good. Everyone was very helpful and pleasant. Especially devon and judine.

Leisure Partner

10/10

Exceptional

29 Jul 2022

Christopher

Andrew was amazing! He made our wedding anniversary a night to remember.

Leisure Family

10/10

Exceptional

06 Jul 2022

Dwana

Our Stay At Sandals Royal Caribbean Was Wonderful!!! The Food Was Good. The Entertainment & Staff Was Exceptional!!!!

Leisure Partner

6/10

Pleasant

31 May 2022

Cha

It very nice Resort but the foods tasteless a bit. But we love every think. 😊

10/10

Exceptional

24 May 2022

ramon alberto

Overall It was nice.

10/10

Exceptional

28 Apr 2022

Lyndsey Mary

Staff, room, pool options, drinks, and food were amazing! Beach was underwhelming but small separate areas with more privacy available. Entertainment was fantastic. Excursions available on property (snorkeling, hobicats etc) were limited tremendously due to wind conditions almost every day. So that was the only disappointment.

Leisure Partner

4/10

Poor

25 Apr 2022

Lea Viviana

My husband and I did not love our trip. We had to get to the beach by 6:45 am to get a chair with/without an umbrella. Meanwhile, chairs would sit unoccupied for hours without people showing up. At any point, all seats were saved but very few people were actually at the beach. 1 out of 3 staff were friendly and I'd say the other 2 seemed annoyed or gave no reaction to polite requests for drinks at the bar or food. Drinks were over poured. Our masseuse was late. I had to call multiple times to get an explanation. We waited for a half hour to find out if we were even in the right place and if someone was coming for our massage. In 7 nights there was only someone playing at the \"Piano Bar\" 1 night. Several nights entertainment was over and done by 10 pm (performance and/events). Events and performances for the day were not well communicated. When booking the room we were okay with limited room service, but no one said it was non existent until we got there. We booked an excursion that was cancelled without notice. We only found out when we arrived for the trip. We still had to have it removed from our bill at check out 2 days later. We have gotten way more for our money on pretty much every vacation we've ever been on together or separate. We were so excited because we have heard such great things about Sandals but we felt that returning guests were treated with care while we felt invisible in the lowest tier as first time guests. We will not be returning.

Leisure Partner

4/10

Poor

10 Apr 2022

amber

Staff seemed irritated with guests, premium liquor had to be requested and then made to feel “needy” about requesting it. Dinner reservations are supposed to be made on site but only 5:30 time slots available throughout stay so it limited afternoon activities. Beds were extremely uncomfortable and loud if you moved an inch. I haven’t had such terrible sleep in years. Breakfast was minimal, recommended bringing your own power bars/breakfast bars. Lastly, coffee was made to seem like a great amenity, however there was only an automatic self-serve Bunn machine for coffee in the lobby area. Wish I would’ve spent my money somewhere else. Very sad.

Business_and_leisure

10/10

Exceptional

16 Feb 2022

Justin

Had such a great time here. The hospitality is unmatched. Especially enjoyed hanging out with Travis and the beach bar.

Leisure Partner

8/10

Excellent

01 Feb 2022

Verified traveler

Wonderful resort, amazing service, a bit dated

We had a wonderful time at this resort. I loved the size (not too big, not too small). We loved the restaurants. The water was calm like glass. The resort was a bit dated but that had no effect on our enjoyment. The service was amazing, every single employee was pleasant and responsive. Would 100% return

Partner

10/10

Exceptional

02 Jan 2022

Verified traveler

Excellent!!! Excellent!!! Excellent!!!

Excellent service!!! Excellent staff!!! Outstanding food!!! I have nothing to complain about! The weather was fabulous and we booked already our next trip at the same resort. I understand now why their slogan is \"your home away from home\" :) LOVED IT!!!

Partner

10/10

Exceptional

29 Dec 2021

Annette

A slight mix up because of the time we got there and a busy holiday, BUT…. The expedition to make sure My trip and my stay was nothing other than excellent by every department head in the Sandal facility was nothing beneath professional and I would highly recommend to any guest, if. You have an issue. Just speak to someone other that walking away, without. Giving this or any facility a chance to correct it

I had a beautiful vacation thank you, no complaints, 2022. Let’s make it normal to speak up and ask questions. Before jumping to conclusions. And not voicing a small issue that can be fixed…..

Leisure Partner

8/10

Excellent

20 Oct 2021

Timothy Charles

We had an incredible experience at this resort.
Beautiful place and great staff.
The only rocky experience was at checkout when we were told we had to spend an allowance on this trip or we would lose it. When we were given the allowance we were misinformed and thought we’d be using it on our next visit. This delay made us miss our ride to the airport and we were late leaving.
Everything worked out but it was a very stressful time.
Overall, incredible trip and we will be visiting again.

Leisure Partner

6/10

Pleasant

18 Sep 2021

Mark

Not worth the price! Room service was not even offered to my room.The pool was dirty. The food was good but overall not worth it.

Leisure Partner

4/10

Poor

10 Jul 2021

MICHAEL

Not a 5 Star experience!

The hotel is very dated and lacks maintenance on things like aircon. The service varies from excellent to slow to non existent. We had issues with our room and complained 3 times, but had no feedback until the day we left. Due to current COVID restrictions the buffet had to be served by a member of staff, which made things awkward and slow. We visited this resort for our friends wedding and it was their company and our group of 20 that made this trip special. Not the resort on its own.

Friends_and_family Friends

10/10

Exceptional

26 May 2021

Verified traveler

Everything was amazing the food was great the staff was awesome.We had a wonderful time first time out of US it was a great experience.

Leisure Partner

10/10

Exceptional

29 Mar 2021

Verified traveler

Very clean well kept resort , corona screwed the activities up, but other then that it was an amazing resort

Leisure Partner

10/10

Exceptional

06 Mar 2021

Verified traveler

Best place in the world. Everything was wonderful

10/10

Exceptional

16 Feb 2021

Anthony

Jamacia

Had a great time. Very relaxing and all the staff was very polite.

Self

8/10

Excellent

04 Dec 2020

Great staff very accommodating and friendly.
Many safe guards I place during this troubling time, we felt safe on site.

Leisure Family

10/10

Exceptional

15 Jul 2020

Damon

Great place, great staff, great service! Nice escape

Leisure Partner

4/10

Poor

02 Sep 2019

Verified traveler

To charge less when there’s construction all over the property

Leisure Partner

8/10

Excellent

05 Aug 2019

DUSTIN

The stay was great the service and the way people would just brush you off was something I didnt like as high paying customers we should be able to get answers on a question as soon as we ask and not be told every time that they will let us know and it takes me checking back with them or a 4 day wait on answers.

Partner

10/10

Exceptional

03 Aug 2019

Verified traveler

Staff was super friendly especially Sobreena at the bar..

Leisure Partner

10/10

Exceptional

26 Jul 2019

Joe

Very friendly staff. No complaints at all. Amenities and activities are excellent.

Leisure Partner

10/10

Exceptional

01 Dec 2018

Verified traveler

Snorkeling was excellent. The butler staff is a mus

10/10

Exceptional

26 Jun 2018

Verified traveler

Good overall. The room could have been updated a bit but overall it was a nice experience

10/10

Exceptional

14 May 2018

Verified traveler

Wonderful friendly staff.

8/10

Excellent

11 Apr 2018

Anna

Luxury hotel on the beach

The overall experience was nice because weather was cooperating and the ocean was very warm.
However, dining experience was not good. All restaurants (with exception of Thai place on private island) serve very simple dishes and French restaurant is below average.
The butler service is not working well either.

10/10

Exceptional

23 Mar 2018

Wayne

THE HOSPITALITY WAS EXCEPTIONALLY WONDERFUL AND THE AMENITIES THE SAME! WE HONEYMOONED THERE AND WE ARE DEFINITELY GOING BACK!

8/10

Excellent

22 Jan 2018

Connie

Close to pool, whirlpool and beach.

Room was close to the pool, whirlpool, and small beach. Food was very good and plentiful in several of the restaurants with nice selections for all appetites. Unfortunately for us, we had a rainy week with rain at some point everyday. Many of the eating areas are outside so continual changes were being made by the staff to locate eating situations to inside areas. This made for a more limited selection of restaurants nightly.

6/10

Pleasant

18 Jan 2018

alesia

Sandals Royal Caribbean

We’ve stayed at other Sandals and resorts in Jamaica. The staff was not as friendly here and I would suggest they have 1 buffet at dinner time. Restaurant wait times were long if you didn’t get there at 6. Food was good. Room was nice.

Partner

4/10

Poor

17 Jan 2018

Verified traveler

One and done

Bar and wait staff generally very friendly (Rohan, Shevoy, Donald, Kevoun, Woop woop). Food unremarkable. Best was the pub, worst was Thai restaurant (food little flavour and service perfunctory). Activities were limited (partially due to weather and lack of guest participation, but other neighboring Sandals resort had more things scheduled). Would recommend one bedroom suites. Beachfront room small and noisy with uncomfortable furniture (only one chair other than desk).. Housekeeping < 10 mins when they showed up (sand tended to accumulate during stay, had to ask for soap, towels, etc., don't bother to use the make up the room light). Club level and concierge a total waste (go for the butler rooms if you want to get into the restaurants requiring reservations). Called room service 4 days but phone was only answered once. Building ice machine not working the whole stay. Had to shag our own bags from bell station because they didn't want to deliver in the rain. Not what I have experienced in first class hotels. Think we'll stick to cruising and full service hotels in future.

10/10

Exceptional

21 Dec 2017

Barbara A

Over the top vacation

Beautiful resort excellent food great service the staff go above and beyond to make your stay comfortable... loved everything

Partner

10/10

Exceptional

23 Nov 2017

Verified traveler

Stayed at the Club Level, really enjoyed our stay.

10/10

Exceptional

20 Oct 2017

Theresa

Beautiful and relaxing hotel

Staff are wonderful from the time we enter off the plane. Beautiful beaches and great food

10/10

Exceptional

09 Oct 2017

Awesome Resort on Beach``

We went for 7 days on our honeymoon and had an amazing experience. Food is amazing, lots of different choices, there is something for everyone! Resort is very clean and rooms are very nice. Staff is very nice and helpful. The beach is very clean and the water is crystal clear. The fact that there is a private island with several beaches was amazing. We didn't leave the resort as really there is no need to when they have everything there! The only negative thing I could say is that we were a little annoyed at some of the on-site vendors that tried to sell us their overpriced items every time we walked by. Other than that, there really isn't anything bad to say, we will definitely go again!

8/10

Excellent

07 Oct 2017

Leonardo

Beautiful beaches and landscaping

Staff very friendly
Beach bar deserved a better menu with more options.
Hotel is a little outdated, need cosmetics updates.
French restaurant very good
Thai restaurant ok
Buffett ok
Room:
Comfortable bed
Bathroom outdated, old toilet, old bathtub and shower.

10/10

Exceptional

24 Aug 2017

Kristy

Worth every penny

I was pampered from the minute I got off the plane and escorted to the Sandals Resort Royal. I chose a beach walkout room, and so glad I did, the views were beautiful and was able to have private beach time. I literally had No Worries Mon for my entire stay. Highly recommended.

10/10

Exceptional

19 Aug 2017

Verified traveler

Awesome

This was great!

Partner

6/10

Pleasant

24 Jul 2017

Sara

Once and Done. Disappointing first experience

First time at a Sandals resort and I have to say based on my experience it's extremely overrated. I've stayed at CSA & Couples 4 times and the only thing Sandals has over Couples is food.
With the exception of a server on the beach and our waiter at the French restaurant staff was overall unfriendly. when checking out the girl didn't even ask if I had enjoyed my stay.
The most ridiculous thing about this resort is the saving of chairs by the butlers. By 8:00 Saturday morning every chair at the main pool had been reserved by butlers. At noon there were a total of 4 people occupying those chairs. Same story on the beach
There is also a problem with the birds at the breakfast buffet area. They climb all over the tables and on several occasions I saw them leave droppings, including on myself. It's really an unappetizing and unclean environment to dine in
For the price you pay to stay at Sandals I feel there are significantly better options out there

6/10

Pleasant

28 Jun 2017

Steven H

Not the best option in it's catagory.

Room: We stayed in a Beachfront Grande Luxe room. We found it somewhat cramped, dark and smelling of mildew.
Grounds: The grounds were beautiful but noise from plane traffic was very disturbing.
Food: Generally very good but we were served two poorly prepared diner entrées, a wilted salad and sour red wine.
Service: Generally very good but we had to wait 40 minutes for dinner one night and were denied a late check-out.
Overall: If you are looking for an all-inclusive, couples-only resort in Jamaica we recommend Couples.

Partner

10/10

Exceptional

16 May 2017

Todd

Sandals Royal Carribean

It was Ja-maizin!!! The staff and service were unbelievably accommodating, responsive and warm. Would definitely recommend to everybody!

Partner

8/10

Excellent

13 May 2017

Verified traveler

Nice resort

Wonderful Jamaica. The resort is beautiful on the beach and really Green. Food is delicious.

10/10

Exceptional

12 May 2017

Layla, 40

Nice and relaxing

We had the crystal lagoon walk/swim out with butler service.

The resort is small and everything is within walking distance so the butler not really a necessity, however they do arrange meals and save sunbeds so that you get your favourite spot on the beach or around the pool. They also draw you a romantic bath and set up tables with flowers and messages which adds a little extra something to your stay.

There are a few pools you can use but these aren't as large as some other resorts we have stayed and there are two swim ups bars. One on the mainland and one on the private island. These are great to use and the bar staff are very friendly and helpful.

Sandals no tip policy is strange as most residents are American and used to tipping. Plenty of staff go out of their way for you and not tipping feels awkward. Then there are some things you can tip like the butler and spa and also the piano man (David) who is wonderful but I imagine he misses out on tips because people don't bother carrying money with them due to the no tip policy.

Food is good, the portions are not very large but there is nice choice. We didn't bother with wine as these were at extra charge, which seemed pointless as all other drinks are free and included.

The crickets are annoying at night and there is no escaping their screaming at night and after a few days you stop noticing as much. The mosquitoes at night are also a problem and I would recommend a good repellent.

Expensive but nice.

10/10

Exceptional

20 Apr 2017

Vanessa

BEST RESORT EVER

Best resort, best food, best facilities, and the staff!!! If you´re planning your wedding, this resort is the place to be. Excellent service, not to mentioned our wedding planner Sanjee who was the most eficient and loving person. Everything is made by the clock and perfection, the private island, the beaches, the rooms, the restaurants, everything. Looking foward to go back asap!

Partner

6/10

Pleasant

06 Apr 2017

Alan & Vikki

Clean and Beautiful but needs extra

We just returned from SRC. We had a great time! The grounds are gorgeous the rooms are spacious but we would pay for the upgraded room next time. Now for honesty:

We stayed in a poolside villa that was very clean but needed some improvements. We saw a friend's room that was huge and beautiful. They highly recommend the butler but we did fine without one. The grounds are well-manicured. But a few issues included a running toilet, bathroom light that flickered, pool with a couple missing/broken steps and several overly-used, under-stocked public bathrooms. But as soon as we asked, things were fixed. The food is what we were most disappointed with. Not many options and it was all just...ok. Nothing stood out. And in fact that's what we would say about the resort...EXCEPT the private island! It is beautiful, quiet and easily accessed via water taxi. We spent all our days there. Would definitely go back because of the island but want to see what other options exist. Negril is probably next for us. Major pros: proximity to airport, clean, the island. Cons: small, too near the airport (planes overhead literally all day), service is mediocre, food is hard to come by, drink service at the beach is slow and intermittent

Partner

8/10

Excellent

01 Apr 2017

jim

Friendly place

Staff friendly and eager to please. Limited access to restaurants.

Partner

10/10

Exceptional

30 Mar 2017

Great all-inclusive with excellent food & service

We have vacationed at several all inclusives before, and this resort, although smaller, was above par with the extra attentive service, and excellent restaurants. They did not skimp on anything. The food at or above the quality that good restaurants are in our city, the drinks were made well (not watered down), the selection of liquor was well appointed. The staff really made the trip fun and relaxing! Everyone from our housekeeper to the servers, to the aqua activities people were always accommodating, and seemed to anticipate what you needed next.
The warm, fun, spirit of the staff makes the trip more enjoyable than some of the other islands or countries we have traveled.
A few highlights... Roberto was a fun dragon captain and also taught us how to sail the hobbiecats, so much so that we took one out everyday! 'Dr. Dre' always made sure you had a great concoction to drink and kept the jokes and humor alive
And Akeem always made sure your English pub experience was great
Also, the private island was a beautiful highlight. Niiiiiiice!

8/10

Excellent

18 Mar 2017

Ted

Dream Honeymoon!

This was our dream honeymoon. We booked Club level at the Sandals Royal Caribbean, even though it was pricey, we believe it was worth it. Our room faced the ocean, so every morning began with a beautiful ocean view. The bathtub on the balcony was a very nice touch. Very romantic indeed.

Partner

6/10

Pleasant

02 Mar 2017

Verified traveler

Too much $$$...

The location of the room 1209 was nice and you had your own pool. Downfall is this room cannot get room service because of the location. There is also no liquor in the room. Only water, juice and soda. Over $600 a night and no room service and no alcohol?? It seems as though they do not have enough waitresses at the Regency Restaurant. I actually felt bad for the number of guests that each waitress had to serve. It took us a very long time to get our food, too. The plus was that the food tasted good. The Eleanor is on point! Great Food and Great atmosphere. The Jerk Shack was delicious!! The Mariner was also great for it's late hours. I was surprised that we didn't have a server on the beach. We always had to go to the pool for drinks. This was also the case at the resort. While playing pool or watching a show we always had to walk away to get the drinks. Also, the cabanas were always reserved. I never even saw anyone in one of the cabanas the entire time at the island beach, but yet it was reserved. I supposed guests that paid for a more expensive room got the cabanas. That was frustrating that you could tell that some received better service. We've stayed at Riu Palace (which was cheaper) and the service and experience was SO MUCH better. We wanted a Royal experience and just didn't quite get that. Felt pretty let down. The people there were great. This is definitely a management issue.

Partner

10/10

Exceptional

01 Mar 2017

Verified traveler

Nice small hotel upscale but still some action

Roderick and Courtney at the pool bar will be the reason I come back.