Name: Mainstay Suites Msp Airport - Mall Of America
Address: 1321 E. 78th St. Building B, Bloomington, 55425, US

4/10

Poor

01 Jul 2026

Sierra

Would not book again! Paid for the mainstay which were hard wood floors and upgraded rooms and was given the comfort inn room because they over booked the hotel. Refused to give a discount for the downgraded room due to their over booking. Carpet in room was sticky, white substance all over desk chair, bathroom filthy with a lot of dust and dirt build up. Would not recommend to anyone I remotely like. Stayed with family and both had issues with their rooms, broken toilets, fridges didn’t work, ect. Save your money and choose a different hotel.

Family

10/10

Exceptional

29 Jun 2026

Alannah

Perfect price for the weekend trip.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Keshena

The night of June 19th, when my flight got canceled in the late evening, the gentleman running the check in desk was so helpful. He assured me that everything would be alright, got me settled into my room quickly, and was so happy

4/10

Poor

03 Jun 2026

Christopher

Dingy property. Should have paid 20 more and stayed about anywhere else. For 1 night it wasn't worth looking for another hotel. Would not recommend

Self

4/10

Poor

19 May 2026

Cara

1: Was given a room that was already occupied! Corrected, obviously.
2: Room was somewhat less than clean; debris on the floor under the table, hair & dust etc behind the bathroom door.
3: What looked like a permanent stain on the hand towel.
4: Coffee maker was broken & took more than a day to get it replaced.
5: Almost constant running water sound-like from a toilet that's trying to refill.
6: A dirty, muddy stain on the floor by the bed.
7: The care tags on the bedding were up at the top-not at the bottom where they should be. I know that sounds picky but it speaks to the overall care that goes into the upkeep & maintenance of the rooms.

Self

4/10

Poor

13 Apr 2026

Agnar

Picture are surely not reflecting the actual status of the Hotel.

Family

10/10

Exceptional

10 Apr 2026

Michelle

The airport shuttle was good. Staff was very friendly. I left my medians they are holding it until I return.

Family

8/10

Excellent

23 Mar 2026

Hayley

It was easy to find

10/10

Exceptional

02 Mar 2026

Barbara

The staff is always great. The room was very clean

8/10

Excellent

24 Feb 2026

Carson

Very close to airport. Outback Steakhouse is attached. Gym is good. Airport shuttle looks after multiple spots but it’s efficient. Walls in rooms aren’t super thick so you can hear other people coming and going.

Self

10/10

Exceptional

13 Feb 2026

Natalie R

The staff are so kind & friendly here. We have stayed here 3 times and will go back. Thank you.

Leisure Family

8/10

Excellent

05 Feb 2026

Leslie

Wonderful staff went out of their way to accommodate our needs

Friends_and_family Family

4/10

Poor

01 Feb 2026

Donna

The room was dirty

6/10

Pleasant

30 Dec 2025

Steven E

Room was fine but we ordered a king bed and got doubles. Room was a long walk away from the elevator. We had 4 large suitcases as we were leaving for 3 months.

Leisure Partner

4/10

Poor

25 Nov 2025

BreAnna

The room was dingy, dirty and not updated like the photos showed.

Business_and_leisure Family

2/10

Poor

15 Nov 2025

chris

This was 2nd time staying here 1st time was bad n they asked us to give them another shot so my wife n i did and this time was worse than the 1st time. We booked a king bed ended up w 2 double beds. Hallways smelled horrible and had trash down Hallways.

Found dirty used wash cloths still hanging from shower rod in bathroom. Hot water didnt last long in the shower. 1 of the beds was right up against the refrigerator and stove top area of room. Staff was not friendly and seemed liked they didnt care when i addressed these issues with them.

Would not recommend to anyone to stay here.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Laura

It was clean and the kitchen looked like it was set to get used.

Self

10/10

Exceptional

08 Nov 2025

Jessica

Close to MSP and MOA, super great shuttle service provided

Leisure Partner

6/10

Pleasant

15 Oct 2025

Shelby

Booked for the MainStay Suites side of the hotel and was given a room on the Comfort Inn side as there was no availability. A bit frustrating, but a room is a room. First room given had an AC unit that absolutely could not keep up with the heat outside. After one night, we couldn't tolerate it anymore and talked to the front desk and they were able to move us to a room with working AC no problem. Rooms were relatively clean and staff was very friendly.

Friends_and_family Family

4/10

Poor

23 Sep 2025

Roger

Good on the outside not so much on the inside

Hotel looks great from the outside but not so much on the inside especially when you get to your room it look like somebody had a hair coloring party in the bathroom the countertops are all stained with red and white what appears to be hair dye there is what I hope is melted wax all over the nightstands and counters in the kitchenette and in the bathroom and there is a slight smell of urine close to the bathroom kind of nasty

Self

4/10

Poor

21 Sep 2025

Benjamin

—The check-in process took 30 minutes, why?
—The ice makers on floors 2, 3, and 4 did not work. No ice available.
—In a room overlooking the parking lot with bright flood lights, there were no shades or drapes to block the light.

Friends_and_family Family

4/10

Poor

08 Sep 2025

Bionca

My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Amy

Clean rooms. Attentive staff

6/10

Pleasant

21 Aug 2025

Pearl

Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.

Partner

6/10

Pleasant

04 Aug 2025

John

Pay attention to detail

Food left in fridge, no cleaning 2nd day and ice machine not working’ not my fault’ quote from staff on reception

Friends_and_family Family

8/10

Excellent

31 Jul 2025

JEWEL

Good stay for 1 night

Self

10/10

Exceptional

27 Jul 2025

Dawn

Convenient and clean

Leisure Family

10/10

Exceptional

23 Jul 2025

Maria

Friendly staff, good amenities, good location

Leisure Self

6/10

Pleasant

19 Jul 2025

Verified traveler

Upgrade needed

Rooms need a upgrade. Staff was great but it was the dirtiest hotel we stayes at in our 2 weeks across the States.

Friends_and_family Family

4/10

Poor

17 Jul 2025

Kasey

Would not stay here again

We had 3 rooms for our family. Two of them were acceptable. The third room smelled of smoke, light switches did not work. The door was broken so slammed shut everytime you opened it.

We paid extra to park 2 cars and use the airport shuttle. On our return trip we waited over an hour to get picked up. We had to call 4 times to get our Scheduled pickup on the return of our trip.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Cassandra

The room was spacious and clean however the safe in the room was not working. The drains were clogged. Me and my family went to the pool & we were told they ran out of towels so we had to walk to the room drenched. The customer service here could’ve been a lot better. It was just ok here. Good for a weekend only nothing more

Leisure Family

4/10

Poor

12 Jul 2025

Teresa

I was not aware when I booked the room that they only clean the room once a week. I don't expect much, make the bed, provide clean towels and empty the trash. would not recommend.

Leisure

6/10

Pleasant

22 Jun 2025

Jesse

Felt like an area I would not want to be alone. Hallways had a marijuana odor, lots of trash outside rooms. My Credit card was charged twice; they had to look into it and assured me they would remove the 2nd charge.

Leisure Family

4/10

Poor

15 Jun 2025

John

The Hallway smells like weed, the front desk seemed irritated we were there and seemed like the place was just sketchy

Leisure Family

10/10

Exceptional

02 Jun 2025

Laura

Very comfy hotel, close to shopping and restaurants

10/10

Exceptional

22 May 2025

Jerry

Comfortable beds

Business Family

2/10

Poor

21 May 2025

Wayne

Water damaged ceilings in hallway and broken a/c cover in room. Water damage in bathroom to room. Tv not working correctly.

Leisure Family

8/10

Excellent

17 May 2025

James

A little bit questionable of some of the people that are hanging out. No problems but?

8/10

Excellent

07 May 2025

Susan

My room was a half a mile away from the desk

Business_and_leisure Friends

2/10

Poor

22 Apr 2025

Christine

Bad all around

We had a kitchenette room only enough dishes for people there was 3 of us only 1 pan. One of the pillow cases was dirty, it was noisy, the internet and TV kept going in and out. We'll never stay there again.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Christian Paul

Love that its very close to MOA

Leisure Partner

6/10

Pleasant

08 Apr 2025

Chris

Outdated

Leisure Family_with_children

8/10

Excellent

06 Apr 2025

Vana

Property smelled weird but the staff were very kind.

Leisure Partner

8/10

Excellent

02 Apr 2025

Verified traveler

Checked in to food on counter area,dirty carpet,and shower walls.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

alyssa

Upon checking in checked room it was bugs on are beds we called down to front desk they did change are rooms but it was pretty alarming had to call to get towels and tissue room where not checked regularly had to call to get assistance at all times we spent most of are time outside the hotel stayed 8 days also in that stay 10 cars where broken into and the exterior cameras dont work so those people on vacation where not happy

Leisure Family_with_children

4/10

Poor

28 Mar 2025

Justin

It was cheap and there is a reason.

Partner

2/10

Poor

23 Mar 2025

Whitney

Highly do not suggest

I wouldn’t recommend this place to a single person. From check in, we were told they wouldn’t be cleaning our room because the staff was “too busy”. She told us we could walk down to the front desk for extra essentials if we “really needed them”. That wasn’t terrible so whatever then we get to our room and there’s mold surrounding the heater unit and the exterior window. Disgusting. The tub still had hair in it from the previous guest and there was an empty apple juice jug under the chair. Guess their housekeeping was just “too busy”. We went to go to the pool hoping it would redeem our stay but the pool was insanely cold, no way it was a temp over 60. The room the pool in was also no warmer than 70 which isn’t typical for that environment. The exterior door on the side entrance was propped open with a brick because the card reader was broken. It was left propped the first night which is a huge security risk. I never mentioned this to the front desk because each time we passed, they appeared to simply “too busy” and not from other guests. Super disappointing. The only thing this place has going for it would be the location.

Friends_and_family Family

2/10

Poor

22 Mar 2025

chris

For the price i paid definitely doesnt look like the pictures that were advertised and ended up very disappointed. Room wasnt totally clean had dark spots on comforter on the bed.water pressure in shower was horrible.
Pool was not heated and over crowded. There was vomit all over trash can and by one of the tables by the pool and the bathrooms were not cleaned as well as guys bathroom was out of order. There was a older guy at front desk with glasses who was very rude when asked a simple question about wifi and the area. Parking lot had broken glass and trash all over. Hallways smelled a mix between musty and of weed. Only thing positive about the property was the fact of having an outback steakhouse attached food was good and service was great.

Leisure Family_with_children

4/10

Poor

16 Mar 2025

Morgan

Or tv was broken. Our door dead bolt didn’t work and maintenance just said to use the top lock and didn’t even offer to switch rooms. When I asked about a discount on the room or the parking which was only free for the first night even though it was advertised as “free self parking” on their website they didn’t do anything about it.

Leisure Friends

6/10

Pleasant

16 Mar 2025

Michael

The process for airport pick up was great. The hotel is attached to Outback restaurant which was packed but once seated service was great. Since it’s right nice to the interstate I found it noisy.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Melissa

Clean and large rooms. Good price close to airport.

Leisure Family_with_children

2/10

Poor

03 Mar 2025

Quentin

TOTAL different place! We arrive 30 minutes early before check in and are room was not ready, no problem we waited around in the lounge. As we were in the lounge we did hear an elderly couple angry getting a refund and it did concern us.
We finally got our room and wanted to locate the room before we moved our vehicle to whatever side of the building the room was on. Got into the elevator and the odor was bad, buttons were broken… No biggie…
Got to our room on the 3rd floor and it was just dirty, crumbs all over and all on the floor. We head back down to the car to move it to our side of the building closer to our room and ALL of the other doors are broken(out of order). Finally got back to the room and we bring wipes with so we started to wipe stuff down and it was just absolutely filthy. There was a hole under the bathroom sink with cold air coming through it. WE HAD NO HOT WATER. The air unit that provides the hot/cold air to the room has mold alllll over it we recorded it. The vending machines and ice machines were broken. Parking was ridiculous almost as if other people from other hotels are parking there. I can go on an on, we definitely should be refunded but it was my birthday and I just didn’t want to deal with trying to find another hotel.

Leisure Partner

8/10

Excellent

28 Feb 2025

Kelli

Everything was great

6/10

Pleasant

21 Feb 2025

Chayla

Very friendly staff

Leisure

6/10

Pleasant

02 Feb 2025

Niky

Heated pool was NOT heated

10/10

Exceptional

30 Jan 2025

natalie

Excellent shuttle service. Friendly staff. Clean room. Comfy bed.

Leisure Family

10/10

Exceptional

27 Jan 2025

Sekou

Very nice place and good staff

2/10

Poor

27 Jan 2025

Monty

Disappointment

When we arrived the pool was broken and closed so we resigned to watching TV which also didn't work. We had front desk guy come up and he couldn't get it to work either, I've machine was broke also so he wanted to move us and we said can we just get our money back and go elsewhere and he said sure but when we had Expedia requested our refund they declined. It was very fidgeting that they treat customers that way. Stay somewhere else

Friends_and_family Family

4/10

Poor

29 Dec 2024

Joanne

I called the direct reservation line to ask about park and fly rates- they said parking is complimentary for guests- including long stays while we fly, and even if we chose to book with Expedia. I thanked James for the information and proceeded to book with Expedia. We arrived at the hotel at 11pm after a five hour drive. The front desk informed me it is $20 per day to park and whoever told me it was free told me wrong. He was not empathetic and did not attempt to resolve the misinformation at all. His tone was curt and dismissive. I called customer service to complain but have not heard back.
The hotel is understaffed and smelled like pot. Otherwise the room was clean and comfortable.

8/10

Excellent

28 Dec 2024

Jennifer

Nice pool

Leisure Family_with_children

6/10

Pleasant

27 Dec 2024

Anthony

We planned on staying at this hotel and as advertised it has free onsite parking lot for the airport. I felt like this was a bait and switch business model. All hotels around the area post the amount per day to park but this hotel states on Expedia free onsite parking but was not. $15 per day for a lot is steep.
Rooms were decent and the Outback restaurant is nice. Shuttle to the airport leaves every 30 minutes and fills up quickly.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Francisca

I really enjoyed my stay here. I loved that it had shuttle service not just to airport but to MOA. The breakfast was hot and plentiful. And staff was always helpful. I would definitely stay again and recommend to others

10/10

Exceptional

21 Dec 2024

Danielle

I would say everything was great but the bed needs to be replaced. Needs to be more soft and needs a thicker blanket for winter. We needed to ask for an extra blanket, witch they greatly gave to us. I would stay here again.

Leisure Family

4/10

Poor

18 Dec 2024

Britny

Very old property but the staff was great. Very helpful.

Leisure Family

10/10

Exceptional

13 Dec 2024

Sara

It was great

Business Self

6/10

Pleasant

11 Dec 2024

Tonya

Good/ but not good

The room was clean, but room service didn’t come around, and clean the room at all doing the four day stay. The safe was locked and I asked it to be unlocked so we could use it, they never came to do it. I had to keep asking for towels and going to the front desk to pick them up.

Partner

8/10

Excellent

02 Dec 2024

Kelly

Great location, easy access off of 94.

Leisure Partner

2/10

Poor

01 Dec 2024

Tony

Place doesn’t match the pictures

Leisure Self

10/10

Exceptional

26 Nov 2024

Juan

Great customer service

Business_and_leisure Partner

6/10

Pleasant

23 Nov 2024

LaVerne

Housekeeping carts were always outside of my door!

6/10

Pleasant

18 Nov 2024

Ivelina

I complained twice to reception about my rpom TV not working. One persongot it working again for about an hour. The hotel is old and not maintained particularly well.kj

4/10

Poor

09 Nov 2024

Mark

Not what we expected based on what we saw on line.

10/10

Exceptional

05 Nov 2024

Sherelle

Enjoyed my stay.

4/10

Poor

04 Nov 2024

Verified traveler

I was just there to sleep a few hours, so realistically I did not need a lot, but there was no iron, no closet, no hair dryer and the shower was just a literal space to stand with no place to set anything except the floor. It was definitely not sound proof either. You could hear everything.

For the price, even Super 8 has more amenities. The guy working the counter was very slow. The only positives were, the bed was fairly comfortable and they did not ask for a deposit.

Friends_and_family Family

8/10

Excellent

03 Nov 2024

Iyawa

Nice and good transportation

Leisure Family