Crowne Plaza Suites MSP Airport

2/10

Poor

13 Apr 2026

Tracey

Upon arrival the front desk person was not forthcoming on any info about property, such as dining, pool, parking, the broken elevators. The TV's in room literally gives no info on when dining is available, no menu to order from, no hours of pool use. One of the employees couldn't understand the simplest question asked of her due to language barrier. For the over $200 plus I paid... I will go somewhere else next time.

Self

6/10

Pleasant

12 Apr 2026

Emma

Room was clean enough but needs a deep clean. Only 1 lift working out of 5 so this wasn’t great. Staff were very friendly and accommodating and the shuttle service was very good.

Family_with_children

6/10

Pleasant

09 Apr 2026

David

No

Self

10/10

Exceptional

08 Apr 2026

Jennifer

Good staff

Family

8/10

Excellent

06 Apr 2026

Christine

N/A

Partner

10/10

Exceptional

01 Apr 2026

jonathon

I didn’t like having to pay for parking, especially when it was under construction and had to park outside.

I was inder the impression the breakfast was free, so wasn’t excited tha we had to pay for it.

Family_with_children

8/10

Excellent

24 Mar 2026

Brandon

Airport shuttle easy

6/10

Pleasant

18 Mar 2026

DAVID

It was easy to find. We had our car though

Family_with_children

2/10

Poor

17 Mar 2026

Dolores

I would not recommend staying at this hotel. It is absolutely not worth the money.
The overall appearance of the hotel is disappointing, the bathrooms are dirty, and the rooms do not feel clean at all. On top of that, several things throughout the hotel simply don’t work. At one point we were stuck in the elevator for about 20 minutes. When we reported it to the front desk, there was no apology and no attempt to make up for the inconvenience. We asked if there was any type of voucher or compensation for the situation and were told they had nothing to offer.
While we were speaking with the concierge, other guests were also complaining about the elevators not working properly, and it didn’t seem like the staff were taking those concerns seriously.
The food at the restaurant was actually good, but unfortunately the service was not. Our server, Dion, was not very pleasant. We waited nearly two hours for our burgers, while two other families who arrived after us (a total of eight people) received their food within about 30 minutes.
Overall, the experience was frustrating and disappointing. We originally booked our stay through Monday, but we decided we would rather take the financial loss and leave early than continue staying here.
Save yourself the headache and book somewhere else and no I don’t want your apology and I don’t consider giving this hotel another chance!

Partner

4/10

Poor

11 Mar 2026

Monica

Missing lightbulbs made the room very dark. Paying for parking at that place was a joke . The parking ramp was disintegrating. Held up by supports. Wouldn’t stay here again

Partner

10/10

Exceptional

11 Mar 2026

Craig

It was a good stay.

Self

6/10

Pleasant

10 Mar 2026

April

The room was great. The front desk man was awesome!! super friendly and helpful. The gym has all the equipment you'll need...fully booked and clean. The building is old. The pool and hot tub were both shut down. We did use the sauna and fitness room. The parking garage is in need of a renovation...it looks like it will collapse soon. Many temporary posts holding up the roof. This crown plaza is getting old...needs a face lift. The fire alarm went off when we were there and had to go down the stairs and out the outside stairs to get out. There were signs of homeless people sleeping on the fire escape. Blankets and pillows and drug Paraphernalia.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

JuWanda

Compassionate. First hotel Bestwestern turned me and my family away at 3:20am coming in from Indiana for a funeral because i was 20 minutes late due to travel conditions. Crown Plaze Staff came to rescue and allowed me to check in early so my family and I would not have to sleep in our car. Thank You Staff at Crown Plaza😁

10/10

Exceptional

02 Mar 2026

Sandra

Everything I needed, very friendly staff and convenient to the airport!

4/10

Poor

23 Feb 2026

Scott

Spend a little more to get a better product

4/10

Poor

19 Feb 2026

Steven

There was no front desk person when we arrived. When he did show up, he seemed terribly inconvenienced to help us. The room has not been renovated in a very long time and it showed. It was not particularly clean. The only positive was the breakfast, which was very good and both breakfast and dinner staff were very pleasant and efficient.

Family

10/10

Exceptional

17 Feb 2026

Leon

Great nice an clean

10/10

Exceptional

11 Feb 2026

Robert

Great staff and room was very comfortable

Business

10/10

Exceptional

10 Feb 2026

Leon

Great

10/10

Exceptional

09 Feb 2026

Tonya

Everything was great. Will definitely be staying there again.

Friends_and_family Family

4/10

Poor

07 Feb 2026

tory

Hot tub wasn't working. Room was rundown and shabby.

Partner

8/10

Excellent

04 Feb 2026

Theresa

Rooms were nice and clean, bed fairly comfortable. We like to stay here the night before we fly out on vacation. Have a great restaurant and long term parking if you want to do that. Very convenient to the airport and reasonable rates!

Friends_and_family Friends

8/10

Excellent

31 Jan 2026

Danette

Room was clean and comfy. Hotel is outdated. Restaurant/bar was not open until 5 pm. That was a bummer however We waited as we didn’t want to leave or drive anywhere else. Food was good so glad we waited.

Leisure Family

2/10

Poor

24 Jan 2026

TUGBA

I formally request that management investigate and question both front desk employees involved in this incident.

On Thursday, January 24th at around 10:00 PM, I checked into the hotel. The front desk charged only a $50 deposit, despite my clear request to charge the full amount and provide an invoice, as I had an early flight the next morning. My request was ignored.
The next morning, the staff claimed my card was not working and refused to insert it into the terminal, stating that PIN entry is not allowed at check-out. A second card was also rejected for the same reason.
This caused serious stress and almost made me miss my flight to Turkey. Additionally, although an ATM was located right next to the front desk, the staff failed to properly inform or guide me.Due to their incompetence, I nearly missed my flight. I do not recommend this hotel.

6/10

Pleasant

13 Jan 2026

Chris

The hotel seemed dated, but the staff were nice and it has a restaurant on site.

Leisure

2/10

Poor

13 Jan 2026

Brandi

I took the shuttle to the airport alone at 645am. Get to the airport and the driver didn't put my suitcase in the back which he had in his hands when I walked to the door of the van. Go back to the hotel and they claim to not have the bag. Go back to the airport where the driver wanted me to get out and go inside the airport with him to speak to some man inside about my bag. I didn't get off the shuttle. This was all to fishy for me. We go back to the hotel. During this time the 7am crew is on duty. The man this time tells us he saw a suitcase in the employee coat closet when he put his jacket in there. So how did my bag go from outside by the shuttle to inside the closet? They are using this to traffic people and I would look like I went a miss from the hotel not the airport. Do not stay here as a single female...

Business Self

6/10

Pleasant

04 Jan 2026

Marcella Roline

Room was clean, staff was very good.

8/10

Excellent

02 Jan 2026

Jessica

The hot tub was out of service, and we were there only to enjoy the game room and pool area, so it's super unfortunate that information isn't available when booking.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Robert

Very nice place. I would recommend it snd would come back again.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Noah

The room was great, and the staff were extremely helpful. Especially at the restaurant.

Leisure Self

4/10

Poor

22 Dec 2025

jacqueline

Poor customer service and cleaning and gave me a different room

10/10

Exceptional

19 Dec 2025

Kyle

Well done hotel staff and restaurant staff! You helped salvage a 22yr anniversary when we got bumped to the next day on our flight. Appreciate you!

Partner

2/10

Poor

08 Dec 2025

Miranda

We called to make sure the hot tub was working before booking our stay and they told us yes on the phone, but when we got there it was broken and we were told by one guy and that it just broke 2 hours before we got there cause he knew we were upset. But when we asked another 2 workers they both said it had been broken for a while.

So they lied and told us it was working so we would book our stay there!

Would not recommend this hotel at all parking lot is also a far walk from lobby entrance.

Rooms aren’t as nice as in the photos you see online either.

8/10

Excellent

06 Dec 2025

Julie

Hotel was fine - stayed as we flew out in the morning.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Rick

Room had noisy ptac .
Thanksgiving dinner at hotel was ok.
Breakfast the next morning was the worst I’ve ever had.

Leisure Family

10/10

Exceptional

02 Dec 2025

Diane

Nice rooms. Good food shuttle g ood for flying out

4/10

Poor

30 Nov 2025

Sergio

Need some renovations, air feels heavy by just walking in the room.
Stayed during winter so keep in mind that the parking is on an uncovered level 3, and snow was not plowed in a timely manner.
Pool and game room saved the night, family and I enjoyed these amenities.

Business_and_leisure Family

6/10

Pleasant

23 Nov 2025

Marcia

2 staff members were rude and unprofessional

6/10

Pleasant

11 Nov 2025

Shay

Slightly outdated hotel that could use many upgrades but all staff were friendly and room was clean upon arrival.

Leisure

8/10

Excellent

09 Nov 2025

Cheryl

Front desk staff were wonderful- very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Rick

Nice staff, clean I will stay there again. Great restaurant!

Partner

8/10

Excellent

26 Oct 2025

Eric

Another great stay.

Staff and hotel were great. The parking lot/garage was being worked on with lead to some congestion.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Kerry

The room was very comfortable with nice beds and clean. The breakfast area had dirty tables and only one waitress having to run and do all the tables could use more employees

Friends_and_family Family

2/10

Poor

19 Oct 2025

Andrea

1 person checking the guest in the line was out the door! The room smelled like mold. Parking was HORRIBLE! And you have to pay $10 a night smh. The shuttle only goes to the airport and not the mall. The room next to me played loud music allllll night! Didn’t sleep well at all then to wake up and take a cold shower i left my room early 7am waste of my money!! Hot tub had towels in it from what i assume was the night before

Leisure Partner

8/10

Excellent

19 Oct 2025

Jesus Jr.

The gentleman who checked me in was very rude and not vary talkative. I was in line and he decided to help to other individuals and it took forever I along with 3 others were getting frustrated because he was chatting away not having any consideration for the people waiting. He could of asked for more assistance. So when i approached the desk I began to spek and he cut me off and asked for my ID in a rude manner. I was already tired from my trip and waiting in line for over 20 minutes so I let it slide. My experience was great nice hotel I would definitely come back but hopefully to some nicer help.

Friends_and_family Family

4/10

Poor

18 Oct 2025

Abby

This was not what I expected from a Crowne Plaza hotel. The property was very dated and check-in was difficult. The front desk staff announced my room number to the lobby. I was traveling alone as a single woman so I wasn’t thrilled with this (especially as a male later approached me while getting into the elevator)

The parking situation was difficult. I’m assuming the garage/ramp was starting to break down because many sections were cordoned off which made navigating it very difficult. Which spots you could/could not park in were marked but not clearly. There were many signs saying your car would be towed if you parked in the wrong spot yet many of the spots were “double marked” (said both hotel parking and reserved for apartment). I ended up parking down a “flight” to ensure I was safe. However, this meant walking up the stairs that were unlit and very slippery when wet. That was the most dangerous feeling of the night — especially as I checked in around midnight.

Finding my way from parking to the hotel was also difficult. There was no outside security. Anyone could enter the building. It took a few wrong turns before I found my way to the correct elevator bank. Then I waited for an elevator which never came despite pushing multiple times. This is when the male approached me and called the service elevator.

My room did not have a working tv and the shower dripped all night which flooded the bathroom floor.

Overall, I would NOT recommend for the price point.

Leisure Self

6/10

Pleasant

18 Oct 2025

Lisa

Staff was friendly and check in was easy. The room itself was clean and spacious but did have an older smell to it. I specifically stayed at this hotel for the free shuttle to the airport as I had an early flight. I was told the shuttle starts at 4am and runs every 20min. However, after getting ready to get on the shuttle, the driver said he is only going to Terminal 1 today due to many pilots and flight attendants (I needed T2). So then had to download the app and request a Lyft driver. Luckily one was there within 1 minute!

6/10

Pleasant

17 Oct 2025

Anna

Meh

Staff was polite and the check in/out process was smooth. No big issues, this was just not a good choice for a family vacation, would be better for a business traveler who needs a no-frills place to stay. In fact, many of their units appear to have been converted to apartments for this exact purpose. The TV didn’t allow you to rent a movie or connect a device so we couldn’t do movie night. Room was a bit run down looking. Tub and toilet were stained. Pool area also was a bit scraggly but the pool itself was huge and clean - we enjoyed that and the hot tub too. Still, I think we will pick a different hotel next time we’re in the area.

Friends_and_family Family

4/10

Poor

11 Oct 2025

Nancy

Disappointed

The decor is old. The walls are thin. Could hear our neighbors most of the night.
The guy next door we could hear coughing and talking.
Front desk and other staff were rude. Maid was at our door at 0900 wondering when we were leaving. Parking was very confusing due to areas being blocked off.

Friends_and_family Family

4/10

Poor

03 Oct 2025

Barbara

Room had a nat problem carpet was dirty table and fridge were not clean. Walls paper thin. This place has changed since I last stayed a few years ago

Leisure Self

2/10

Poor

29 Sep 2025

lydia

This stay was absolutely unacceptable and conditions were atrocious.

Business Partner

10/10

Exceptional

22 Sep 2025

Connie

Floors need updated. Elevator floors were awful. Main floors have lots of scuffs and missing or chipped tiles. Beds were very comfortable. Food in restaurant was very good. They need more staff though. Pool and hot tub were very good. I’ve stayed here many many times over the years and I see it needs some TLC just in construction and closer cleaning in bathroom floor corners…..but then I’m one who cleans nooks and cranny’s. The staff work very hard and are very pleasant but they need extra workers.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Marvin

It was quite fun and clean

Business_and_leisure Pet

8/10

Excellent

19 Sep 2025

Nancy J.

Have stayed here before. Close to airport, park n fly and Mall of America

Leisure Family

4/10

Poor

18 Sep 2025

Darwish

Never again

We tried hard to leave this place the first night ... parking in completely dangerous .construction ..two way traffic... almost got hit ...roach in room alive ...my feet stuck to carpet in room .. elevators only had one working ... very dated needs a whole new remodeled ..old and smelly ...

Business Partner

8/10

Excellent

15 Sep 2025

Lynnae

The parking was awful and there is very little green space for dog

Self

10/10

Exceptional

13 Sep 2025

Francisco

.

6/10

Pleasant

13 Sep 2025

Nicholas

Close to everything. Property is under renovation.

Leisure

6/10

Pleasant

04 Sep 2025

David

Dated property, maintenance and repairs appear slapdash.internet tv and internet speed poor

Leisure Partner

8/10

Excellent

01 Sep 2025

Laura

Parking was not great and elevators slow and air

8/10

Excellent

01 Sep 2025

Cody

Their is a $50 security deposit and it is $10 parking while staying at the hotel but if you park and fly it will be $20 a day and it is not covered parking they make you park on the very top of the parking garage

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Bradley

Disappointing

It is showing it's age. The parking garage looks ready to collapse. The elevator wouldn't stop at the correct floors. We have stayed here between 6 and 12 nights a year here but we may not stay here anymore.

Partner

10/10

Exceptional

29 Aug 2025

Suddy

What an amazing stay!
I went to the mall of America which is about 13 minutes away driving and 30-40 minutes walking.
Property- building was in great condition but the parking lot was under construction.
Parking: Fee of $10/day. Great price when you’re so close to the parking lot
Service: Everyone was super friendly and welcoming!
Room: The room had mini fridge, microwave, coffee maker, USB port connectors and outlet connectors, in room blow dryer, mini soaps and clean towels. Housekeeping kept the beds made, room clean, and towels and toiletries filled.
Amenities: 1st floor has their bar and grill, small cafe sitting, shop, inside pool surrounded by windows and sunlight, game room and bathrooms. 2nd floor has the gym, lounge area, and private banquet rooms and airport Concorde
I chose this hotel for the game room and it did not disappoint! They had Virtual golf, foosball table, pool table, shuffleboard and an electronic hockey game. All free of charge! Additionally, the bar and grill was able to serve us in the game room so we could snack, drink and play. The food and drinks at the Grill was good and they are affordable.
The different amenities made this stay amazing and it made us feel like we were on a real vacation!

Leisure Family

10/10

Exceptional

26 Aug 2025

Cathy

Time with grandkids

Excellent time with grandkids, loved the pool

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Christina

Property has shown aging for a while but this is the first time it was old and felt dirty in some places. There was a strange smell in one hallway and we ended up seeing a fan trying to dry out what looked like mold in a wall in a stairwell. The bathroom had not exhaust fan, so I can see why there would be moisture in certain spots. Also the entire parking ramp was being held up basically by metal support columns. We could see right through the ramp floor on the top to down below. Just run down. The staff however was extremely nice and helpful!

Leisure Family

4/10

Poor

25 Aug 2025

Verified traveler

Service was excellent however condition of building, elevators, hallways, and room
Was run down and poorly maintained.

Friends_and_family Friends

6/10

Pleasant

24 Aug 2025

Doris

Sadly not impressed

Seems nice upon entering. The description via the internet with the hotel and the actual visit didn’t match. They said they only did shuttle to Airport, pool was “not” heated, walls in hallway by baseboards have stuff on them. Haven’t gone to breakfast yet, but not overly excited about it. But the Mall of America was great!!

Friends_and_family Family

2/10

Poor

19 Aug 2025

Kelly

Do not do the stay and ride. It’s easier

6/10

Pleasant

17 Aug 2025

Michael

We feel waitress at dinner was more concerned about her regular bar patrons rather than attending to customers.
Also after we were on shuttle, driver informed us he does not stop at our terminal.
We had to figure out the light rail, good thing we left early!
Website said $10 a day for park and fly, we were charged $20 per day.
Won’t stay here again.

Partner

8/10

Excellent

17 Aug 2025

Terence

The stay was okay, the property needs remolding

Leisure

2/10

Poor

14 Aug 2025

Tamara

I am stuck in a plane and can’t access the booking number via Expedia, so I can’t contact the hotel to change the date or cancel.

Leisure Family

10/10

Exceptional

07 Aug 2025

Rosario

Great and clean hotel to stay at . Staff was friendly and dining room had great food. Pool and hot tub was clean and working everyday . Recommend highly!!

Leisure Family

10/10

Exceptional

01 Aug 2025

Doris

It was clean, quiet, friendly staff, easy check in and check out

Family

6/10

Pleasant

29 Jul 2025

Anita

Called for airport pickup waited 35 min and no van showed up.. had to us a taxi that cost $25 to go the short distance

Leisure Self

10/10

Exceptional

16 Jul 2025

Sara

Arrived early and was able to check-in, everything was clean, staff friendly, food at the on-site restaurant was good.

Leisure Self

8/10

Excellent

14 Jul 2025

Jorge

Ok

8/10

Excellent

13 Jul 2025

Patrick

Over all nice place . Could have water available in room .
5th Floor soda machine was not working .

Leisure Friends

6/10

Pleasant

13 Jul 2025

Jen

It was loud

We had a room right next to the elevator. It sounded like a train coming through the wall all night long

Friends_and_family Friends

10/10

Exceptional

02 Jul 2025

Greg

Clean friendly. Love there pillows.

6/10

Pleasant

30 Jun 2025

eric

Clean and quite but the little things added up

While the hotel was clean and quiet, and overall comfortable, a few small issues kept our stay from being a full five-star experience.
1.Unfortunately, the alarm clock in our room went off unexpectedly at 6 a.m. This woke up our two toddlers after a long day of travel, which made for a rough start to the morning. In the future, I’ll definitely be checking the alarm clocks as soon as we check in, but it would be helpful if housekeeping reset them between guests.
2.The internet-connected TV was frustrating to use. There were no clear instructions provided, and the password listed didn’t work—so we weren’t able to access the features, which was disappointing.
3.I also inquired about the courtyard that was mentioned in the listing, but was told it’s not actually available for guest use. That felt a bit misleading.

Overall, the stay was fine, but these small inconveniences added up and impacted the experience.

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Don

The beds were very comfortable!

Leisure Self

4/10

Poor

29 Jun 2025

Mihail

Pretty run down property, not worthy of its name.

Business

4/10

Poor

28 Jun 2025

linda

property needs a makeover. Room was smelly, buttons didn't work properly, tv experience was awful. I would not stay there again. Very overpriced

10/10

Exceptional

26 Jun 2025

Tina

Very nice

8/10

Excellent

22 Jun 2025

Gregory

I came to Minneapolis to see a Twins game so I selected the Crowne Plaza because I have stayed there before and it's proximity to light rail. It was easy to get to the airport, the Mall and Target Field. The staff was great the room was comfortable. My only issue was there were no outlets near the bed for a phone charger. The breakfast was good, the bar (and bartender) were nice. I thought about using the pool but the smell of chlorine was strong.
I'd stay here again.

Self

10/10

Exceptional

20 Jun 2025

Javier A

A good place to stay

The room was clean when I got in, it felt like home away from home. The tv had great channels. The bathroom was clean and with clean towels. The air conditioning unit was working well and kept me cool.

Self

8/10

Excellent

15 Jun 2025

Amanda

It is a convenient location with adequate parking and space to sleep, just the pool floor was scratchy and cut my daughter’s foot, floor around was dirty, and the whirlpool was out of service.

Business_and_leisure Family

10/10

Exceptional

11 Jun 2025

Kim

Great staff

8/10

Excellent

25 May 2025

Bradley

Great location

It is in a good location but is showing signs of wear and tear.

Partner

10/10

Exceptional

21 May 2025

Carla

Nice room, fantastic staff.
The pool was too cold to swim and the hot tub was out of order/non-functional. We should have stayed at a cheaper hotel without pool and hot tub 😏

Leisure Partner

10/10

Exceptional

12 May 2025

Garry

Enjoyed a nice dinner at the bar. The bartender made us feel welcome. Pillows on bed were first rate!

The shuttle driver, Juan, was courteous and helpful.

Leisure

8/10

Excellent

04 May 2025

Verified traveler

Good hotel but Twin Cities needs to clean streets

Hotel was fine and quiet. The onsite restaurant could have longer service hours and a menu with more options for less-processed meals: it was typical for a dull Midwestern diet. The hotel is conveniently located next to the MSP airport and commuter rail. Unfortunately, the Twin Cities have a problem with pot-smoking vagrants and these people like to take shelter in the hotel's port-cochere and lobby.

Business

6/10

Pleasant

20 Apr 2025

Verified traveler

Family trip.

The amenities were amazing! Our blankets had yellow stains that smelled like pee and no trash bags went to the front desk and they fixed it right away. Other than that the location is very convenient to multiple places.

Friends_and_family Family

2/10

Poor

19 Apr 2025

Cody

Naked people in the pool / urine on the toilet seat / water stained, asbestos popcorn ceilings / dirty / no lighting in shower / drastic need for remodel

Leisure Partner

10/10

Exceptional

17 Apr 2025

terry

It’s tucked behind some busier roads and businesses do it’s nice and quiet but super convenient and close to places we liked to go… would definitely stay again!

Leisure Friends

4/10

Poor

13 Apr 2025

Patricia

Disappointed

Lots of tears in the wall paper in hallways and some in the room. The carpet was coming up with the transition from the bathroom to the room. Found previous occupant personal hygiene products in room. The bed was very uncomfortable and firm. The tub did not drain while showering very well making it hard to shower. The hot tub was not clean either.

Partner

10/10

Exceptional

11 Apr 2025

Jeff

Very nice, clean hotel. Staff, especially front desk very kind and helpful. Was in town for a concert. The blue line metro is a 2 minute walk from the front door and took us to and from U.S. Bank Stadium in 20 minutes each way. Will definitely stay here again for any musical or sporting event in Minneapolis

Leisure Friends

10/10

Exceptional

10 Apr 2025

Shandra

Great stay! Front desk extremely nice and helpful!
Had a king room they got us into early, very appreciative. The only small complaint is the tub didn’t drain very well and the tv is off to the side of the room. Makes watching tv in bed a little odd. Nothing major though! 💕

Leisure Partner

8/10

Excellent

02 Apr 2025

Ryan

The location, hotel, staff and amenities are great. The only reason I gave it 4 stars is that we waited 40 minutes for the shuttle from the airport.

Leisure Family

6/10

Pleasant

29 Mar 2025

Garth

The pool.was not heated