Best Western Chiswick Palace & Suites London

United Kingdom , London
LONDON, Chiswick High Road, 73
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100 reviews shown

8/10

Excellent

20 Mar 2026

Billy

Great location,clean and parking.

Business

8/10

Excellent

15 Mar 2026

Scott

The Best Western in Chiswick is a great location for good restaurants and easy access to the district line. The hotel is currently under renovation and it was slightly off putting when we arrived late to find it this way. We were led to another building through the back alley for our room. It was a little uncomfortable being dark and late. We felt like we weren’t sure what we were getting into. Ultimately the room was good and it worked out well for us. When the renovation is finished, which I believe will be 1 June the hotel will be a great place to stay in good area where there are lots of coffee shops, restaurants, etc. I would wait for the renovation to be finished before I book here. I plan on booking this hotel again in the future.

10/10

Exceptional

02 Mar 2026

kimberly

This is my favorite hotel. The location couldn't be any better. It is on the high street near 2 tube stations, many restaurants, pubs , shops, across the street from a great cinema.... The rooms are clean and comfy. Even with all that the best thing about this hotel is the staff. Everyone could not be any more kind and helpful. Stay here!

Self

10/10

Exceptional

02 Mar 2026

Jacqueline

We were upgraded to a studio due to building work being carried out in main hotel - this is a great location and ten minutes at from tube station parking is available at extra charge and the entrance to car park is tricky as you have to cross bus lanes and bike lanes

Partner

10/10

Exceptional

23 Feb 2026

zeta

It was a great suprise to find a kitchen in our room. Great saver when it came to being able to cook instead of the pricey eating out option.
We absolutely loved our stay the only very small issue is that the bed was very short an a small double which was interesting waking up at only 5ft 7 with my legs hung out of the bed. We slept like a dream dispite this and would stay again very soon.
A 20 min very striagh forward walk in a straight line to eventim apollo.
Also to mention that there was everything within a ten mins walking distance. A lovely independent cinema opposite and even a tiny KFC.
We enjoyed it very much, well worth every penny

Partner

10/10

Exceptional

15 Feb 2026

chanel

Excellent stay staff were really lovely very friendly and helpful will definitely be going back
Place was spotlessly clean

Business Family

8/10

Excellent

06 Feb 2026

Uko

Clean and comfortable basement room with enough amenities to make your stay a nice one. The staff were all very polite and willing to assist.

Business

10/10

Exceptional

05 Feb 2026

Elizabeth

Room was spotless even with alteration going on in the hotel the staff were very helpful.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Jonathan

Staff

10/10

Exceptional

11 Jan 2026

Rodney

Clean room. Excellent service

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Rodney

All went very well. Will stay again.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Melody

Staff were really friendly and helpful

10/10

Exceptional

24 Nov 2025

Athanasios

Staff were great, amenities all there and room was very clean and perfect for us.

Leisure Family

10/10

Exceptional

22 Nov 2025

Deborah

Clean room, washing machine, kichenette.

10/10

Exceptional

22 Nov 2025

Alex

Very helpful indeed, even with the fact that I was able to check in early and check out late due to my work commitments that weekend. Big thanks to Soren on the reception for his service in particular.

Room was fantastic and provided a great feel of home with all the space and features including bathroom floor underheating, a kitchenette and a wonderful comfy bed.

Breakfast could be a bit more substantial in offerings like a hot buffet, considering the price paid.

Business Self

8/10

Excellent

13 Nov 2025

Ann

kitchenette was a real bonus

10/10

Exceptional

11 Nov 2025

Thomas

Helpful staff, room as advertised, in fact, they gave me a better room than I had booked. Very clean, quiet, good space, kitchen amenities.

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

laura

Easy to get to off the A4 with on site parking. Great find.

8/10

Excellent

20 Oct 2025

Margaret

Enjoyed our stay here. Short walk to the tube and to bus stops. Clean. Good service. Nice breakfast with a variety of food options. Efficient staff.

Leisure Family

10/10

Exceptional

17 Oct 2025

Roy

n/a

Leisure Partner

10/10

Exceptional

10 Oct 2025

Thomas

Fine

Business Self

10/10

Exceptional

04 Oct 2025

Greg

Great if you have a car. Only 1 km off the M3 plenty of parking out the back easy access to underground and facilities in Richmond. really good Neighbourhood . Would definitely go back.

Leisure Family

10/10

Exceptional

27 Sep 2025

Katie

Staff are great, always helpful. Perfect location for me

10/10

Exceptional

24 Sep 2025

Helen

Excellent Best Western in great part of London

Excellent all round, with the very friendly helpful staff something I'll always remember.

10/10

Exceptional

16 Sep 2025

Joan

This hotel is charming, like a boutique one. The staff are very friendly and helpful. We got to know the reception ones by first names and they always asked about our day. A maintenance man helped my husband with his iPad. Breakfast was in a sunroom and was bright even on the many rainy days we had. It was worth the fee for a hot English breakfast and a great way to start the day. The location was excellent on the Chiswick High Road with lots of cafes and pubs plus boutique shops. The Underground is nearby. You could walk to a nice eatery in a few steps and then retreat to a quiet, comfortable room. I highly recommend it!

Leisure Partner

8/10

Excellent

16 Sep 2025

meyoukey

The room was equipped with a small kitchen with a microwave and a fridge although we didn't use it.

Shower booth was a bit too small, which was a pity.

Leisure Friends

8/10

Excellent

14 Sep 2025

Jane

Great place to explore different parts of London

Everywhere was spotlessly clean. We had a standard double room, a bit small but very usable and comfortable. The air conditioning was a little bit noisy but worked OK. Breakfast was excellent, very good selection of fruit, yoghurt, cereals, some cheese and cold meats and hot buffet. Only a few minutes walk to tube station. 3 minutes walk to the Packhorse and Talbot pub for a very reasonably priced meal for dinner.
This hotel worked very well for us doing an overnight trip to London for sightseeing (Thames river cruise, Kew Gardens and the Tower of London)

Partner

6/10

Pleasant

11 Sep 2025

Amanda

Clean room, nice kitchen facilities which was an upgrade but not necessary.
The air conditioning was faulty & we struggled to sleep as the room was very warm, much warmer than outside.
the shower did not drain so water went all over the floor, we had to take extremely quick showers to prevent this each day.
Needs an extra chair to sit or put things on.

Partner

10/10

Exceptional

08 Sep 2025

Keith

This was a quaint hotel. Nice, quiet location, close to train stop, and dining. Nice staff. Air conditioning and mini kitchen in room.

Leisure Family

10/10

Exceptional

05 Sep 2025

Trevor

One Night Stay

Lovely hotel at the end of Chiswick High Road occupying some nice older buildings.Check in staff were very good and courteous and we were upgraded to suite which was unexpected but welcome.Car park on site which was very reasonable at £12 per day.Didnt have breakfast but it looked good.Nice clean room and shower.5 minutes from Turnham Green tube on the Circle line ideal for the west end.Glad we found this little gem and will be our go to hotel for whenever in London

Partner

8/10

Excellent

04 Sep 2025

kevin

Air conditioner in kitchen area was not working properly. Sounded like it needed refilling.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Craig

Ok for the cost

Had a wait in reception but friendly receptionist who gave us an upgrade which was gratefully received as a king size bed. Pillows were hard and no alternatives in room.

Partner

2/10

Poor

28 Aug 2025

Mohanad

The pillows are very uncomfortable, too big, too high and not soft, and the TV does not work properly.

Partner

10/10

Exceptional

25 Aug 2025

Verified traveler

Lovely clean hotel room with everything you need including tea and coffee making facilities and a well stocked bathroom.

Friends_and_family Friends

10/10

Exceptional

23 Aug 2025

Teresa

Perfectly located lodging in the heart of lovely Chiswick, London area. Convenient to everything. Clean and courteous service!

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Sameer

Small Rooms but overall good

10/10

Exceptional

19 Aug 2025

Igor

Nice quiet area, convenient location not far from the Tube.

10/10

Exceptional

15 Aug 2025

Maritza

Friendly staff, nice accommodations, and great breakfast.

Leisure Family

10/10

Exceptional

07 Aug 2025

Gary

I stayed 12 nights for a work trip and everything was fine. They upgraded my room for free and every day provided clean towels etc. would definitely visit again.

10/10

Exceptional

07 Aug 2025

Merve

Everything was perfectly well I strongly suggest

10/10

Exceptional

05 Aug 2025

Betty

Great location, walking distances to restaurants, cafes, local stores and public transportation. The staff were professional and friendly. Our room was newly remodeled, just perfect!

Leisure Family

8/10

Excellent

05 Aug 2025

Sean

Milsoms in London

Very good service from the staff during our brief stay - they were very attentive and helpful and certainly made our stay more enjoyable - thank you@

Partner

6/10

Pleasant

22 Jul 2025

Jain

Air-conditioning problem on hot day

The air conditioning in one of our rooms hasn't been working, and since we also have an underground room, opening windows isn't an option. We've reported this issue twice, but nothing has been done to resolve it.

Now, at checkout, the manager is offering a discount on our next stay and free breakfast — but frankly, that's not acceptable. When we're paying nearly £300 per night, we expect a comfortable and hassle-free experience. Given the inconvenience, a refund is more appropriate.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Lori

We loved the location with nice cafes close by and easy walk to the tube. Room was clean, newly renovated and comfortable.

Friends_and_family Family

8/10

Excellent

12 Jul 2025

Amanda

Efficient check in nice large room good shower. Noisy room facing main road at ground level

Partner

10/10

Exceptional

10 Jul 2025

Jenni

Excellent service, clean room!

Leisure Self

10/10

Exceptional

09 Jul 2025

Robyn

Friendly staff, clean room, prompt check in, no complaints

Leisure Family

10/10

Exceptional

08 Jul 2025

Sarah

Great staff, location and comfy beds.

The staff were so friendly and helpful. They even offered an alternative room on the ground floor when they saw my mum was older, which was so kind of them. We kept our original room as it was a suite with kitchen. We used the kitchen and it was perfect for us. Beds were very comfy and room very quiet. Great location in Chiswick. I’d definitely stay here again.

Friends_and_family Family

6/10

Pleasant

07 Jul 2025

Jessica

Lovely room, terrible night's sleep

We were allocated room 5 which was between a toilet and a stairwell. Overnight we could hear guests passing the room and when they used the toilet, it felt like they were coming into our room. Very poor soundproofing. The adjacent room's guests got up at 5am and shortly after, staff started preparing breakfast, all very noisy from our room and so despite the lovely bed and quiet air con, we didnt sleep very well at all.

Partner

10/10

Exceptional

06 Jul 2025

Elva NElly

Customer service is great. Small Hotel not a highrise, but they make you feel at home. Everything is clean. Stores for convenience needs just a minute away. I booked 2 in the beginning of my 14 day stay in the UK, I liked it and booked again on my last 2 days in the UK.

Leisure Family

6/10

Pleasant

19 Jun 2025

Brian

Room for improvement in rooms

We were upgraded to their Suite room
There wasn't any blinds on velux windows allowed at sunrise our room to have daylight coming in at 4.30 am!
Also no draws for clothing? Also bathroom was so small sitting on toilet leaning forward your head touched the wall in front of you!
Towel radiator was red hot and you could burn your body entering the bathroom.

Partner

10/10

Exceptional

17 Jun 2025

Raymond F

Great hotel is a nice neighbourhood in London

Self

10/10

Exceptional

14 Jun 2025

Neil

Excellent hotel in a great location. This is the second time we have stayed here which says it all.

Leisure Partner

8/10

Excellent

14 Jun 2025

Patricia

Staff were awesome! Breakfast was great! Carpet is very worn and needs replacing.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Raymond

Great please to stay at in Chiswick

Leisure

10/10

Exceptional

31 May 2025

Rebecca

Brilliant staff, very welcoming and a lovely room. Will be back!

Business_and_leisure Partner

6/10

Pleasant

24 May 2025

hassan zarezadeh

The price is too high, considering the hotel is old and small.

Business Friends

10/10

Exceptional

23 May 2025

Raymond

Lovely staff, we'll placed property,I am a regular

Leisure

10/10

Exceptional

19 May 2025

Samantha

I received a lovely warm and friendly welcome when I checked in. The room was clean and pleasantly decorated. The bathroom was spacious and the shower had good water pressure. Tge hotel was conveniently located tgat I could walk to my destination.

Business Self

6/10

Pleasant

18 May 2025

Craig

Noisy Air Conditioning

Hotel was ok, would describe as budget, car park isn’t massive but we parked ok with a £12 charge. Room long and narrow tv only received a few channels and couldn’t have window open as would allow access from other rooms. Air conditioning was noisy all night like an energetic water feature .

Partner

10/10

Exceptional

18 May 2025

William

Bestwest

Although early for check in reception found a room which was ready

Self

10/10

Exceptional

17 May 2025

Kirsty

Rooms were very big and both ours had aircon plus a microwave and fridge in.
Beds were comfortable but in one room our son had an issue with the bed being on wheels and no way to put any 'brakes' on so it kept moving every time he did so he didn't sleep that well.
Don’t know what it is about hotel bathrooms in that they always have some mould or the shower is missing chrome from its fittings etc. There was also quite a strong smell of urine coming from the toilet area in our room.
Breakfast was excellent. Large range of continental and cooked breakfast items to choose from and no rush for you to have you have finished either.

Hotel is only a 10min walk from the tube so very easy to get into London and because it isn't central London, you don’t pay the huge central London prices.

Few little niggles but overall we had a really good stay. Would go again.

Leisure

8/10

Excellent

15 May 2025

Michael

Close to several tube stations, there are some decent restaurants nearby, generally clean & good service.

4/10

Poor

04 May 2025

Sandra

Awful - conned out of money x 2

They refused to believe I had already paid via hotels.com late on a Friday night for two tired ladies despite showing them my email etc from hotels.com showing I had. They made me pay again there and then before they’d let us in the room. In the morning I asked for a refund after showing both payment details but apparently the manager was off and only they could deal wit it and said they’d contact me. I left my email address. Nothing. No refund. It’s now been weeks. I’ll be taking it further.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2025

Simon

Cheers to the Chiswick P

Great place to stay for exploring the area or for a special event. Clean, comfortable and reasonably priced.

Partner

10/10

Exceptional

27 Apr 2025

Wyn

Londons best

Can’t fault this hotel for anything! The staff, location and everything about it should be highlighted !

Diolch / thank you everyone

Wyn Williams

Business

6/10

Pleasant

22 Apr 2025

Alana

Nice small hotel and great staff. Room was super tiny and very uncomfortable bed/mattress.

Business Self

8/10

Excellent

21 Apr 2025

Dr Najeeb

clean spacious room and wonderful service via James

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Brian

Its excellent to stay in fabulous rooms and staff
Walking distance from underground station and situated in the main street with local bars and shops

Business

4/10

Poor

16 Apr 2025

Raymond Paul

Bad Experience.

Didn’t realise that hotels still had rooms so small, not a tall person but shower did not go over my head !!

Room was claustrophobic, I know I booked a single but didn’t expect that, noise from traffic bad.

Business

10/10

Exceptional

13 Apr 2025

Coleen

Clean, comfortable and good location

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Elia

Honestly it's mainly about the staff who are very courteous and helpful

10/10

Exceptional

31 Mar 2025

Marie

gem in the center of Chiswick, close to transport

The interior decor and condition of the interior was fabulous. I was really surprised and delighted. I would definitely stay here again. The staff were so helpful.

Self

10/10

Exceptional

31 Mar 2025

Ciaran

Daughters Audition

A nice experience. Hotel was very close to where we wanted to be. Check in and out was very efficient. Hotel was spotlessly clean.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Raymond

Very nice hotel and helpful staff

Business Self

10/10

Exceptional

30 Mar 2025

kerrie

perfect

Business_and_leisure Family

10/10

Exceptional

30 Mar 2025

Lyndsey

Wonderful!

They should call it The Greatest Western! We had a lovely stay. Service was amazing! It’s an old building so some things need attention but we could not fault it. We will definitely stay here again.

Partner

10/10

Exceptional

26 Mar 2025

Raymond

A nice place in a very nice neighborhood

Business Self

10/10

Exceptional

24 Mar 2025

Karen

Excellent, comfortable stay - we'll be back

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

Ashley

Fabulous stay

Room was lovely and clean, towels were provided as was air con and heating. Fantastic receptionists and excellent location.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

steven

Stayed here a few times now very good clean hotel with exceptional staff and service at a reasonable price close to tube and plenty of shops eating and drinking in vicinity

Self

10/10

Exceptional

01 Mar 2025

Borbala

Great & functional

A decent hotel for the price. Staff was very friendly and helpful.
The room was very functional and clean, a decent size but an odd layout.
I think for the price everything was excellent. I would happily stay here again.

Self

10/10

Exceptional

24 Feb 2025

Bethany

Was perfect in every way, really easy and beautiful place

Self

8/10

Excellent

20 Feb 2025

Douglas

Chiswick

Carpet needed a clean

Business

10/10

Exceptional

08 Feb 2025

Jim

Stay here

Wonderful location, right on the high street and close to two tube stations. The people who work here are lovely, so helpful and friendly.

Business

10/10

Exceptional

02 Feb 2025

Kathryn

Nice hotel with parking (£12 per day) room was large and comfortable. Good location about 10 minute walk to station. Would definitely stay here again

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Erin

Great place to stay and all the staff were so friendly and helpful!

Leisure Family

10/10

Exceptional

26 Jan 2025

Raul

Courteous and welcoming staff, great location for Chiswick, very clean and surprisingly quiet rooms, good parking, and a very pleasant breakfast buffet. Perfect.

Business Self

6/10

Pleasant

22 Jan 2025

Joshua

Good location

My room was spacious but a bit chilly during the winter. Also had to walk outside to reach the breakfast. During the summer, it would probably be ideal. Breakfast was ok.

Self

10/10

Exceptional

20 Jan 2025

Raymond

Clean property with friendly helpful staff

Business

10/10

Exceptional

20 Jan 2025

john

Nice hotel and good location very cold day when I arrived but lovely and warm inside

Leisure

10/10

Exceptional

18 Jan 2025

Elia

The staff are all pleasant, polite and helpful

Business_and_leisure Self

10/10

Exceptional

18 Dec 2024

Claire

Very helpful staff as always

Leisure Family

6/10

Pleasant

14 Dec 2024

Adrian

I like the hotel and have stayed there a few times. This last time, I was sent into a basement room. Don't go there! It is below the lobby / entrance / dining area and footsteps continue all through the night!

Leisure Self

10/10

Exceptional

25 Nov 2024

IFAN GARI

Decent. Good price

Good

Business

8/10

Excellent

21 Nov 2024

Kevin

Nice Man on Reception Named James Decent Rooms at a Goid Price Under a Omer for Two Nights Great Location for all your needs

Business Self

10/10

Exceptional

19 Nov 2024

Nice surprise

For a Best Western..was pleasantly surprised..been refreshed and staff were lively

Business

10/10

Exceptional

14 Nov 2024

Shannon

Great location between London and Heathrow. Quiet, safe, and walkable neighbourhood. One of my favourite places to stay while travelling to London!

Leisure Friends

10/10

Exceptional

13 Nov 2024

Zhiwei

Nice property. Convenient location. About 10 minutes walk to the Tube. If you would like to stay around the Chiswick area, this would be a good option.

Leisure Family

8/10

Excellent

11 Nov 2024

Rayhaneh

Able to park onsite, refurbished, on the main high street, room cosy but enough for what we needed. Safe available and kettle with tea and coffee. Shampoo and hand wash holders and pumps broken and shelves in the room dusty but otherwise was a good stay.

Leisure Partner