YOTEL New York Times Square

United States , New York Area - NY
NEW YORK, 570 10th Avenue
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100 reviews shown

8/10

Excellent

14 May 2026

mark

The location of the hotel was excellent.

Self

6/10

Pleasant

12 May 2026

Julio

The hotel is ok but the rooms spaces are very tight and not refrigerator on rooms

10/10

Exceptional

12 May 2026

Kristen

Very clean, lighting was excellent. Wonderful stay. Highly recommended! JJ was phenomenal helping with everything. Will stay here again.

4/10

Poor

12 May 2026

Ryan

Room was horrible, items didn't work, the noisy AC unit was broken and 2 ft from my head. No water pressure... can go on in on.

only thing that was good is that is was close to the javits.

Self

4/10

Poor

11 May 2026

Dionne

I was extremely disappointed with my stay at this hotel. Charging a resort fee without offering actual resort-style amenities felt misleading and unjustified. The room itself had multiple issues — the sink was clogged, there were no accessible outlets near the bed, and despite being assigned a non-smoking room, the entire room smelled strongly of cigarettes.

To make matters worse, customer service was nearly nonexistent. Any communication or requests had to be handled online, and the front desk staff repeatedly stated they could not amend, adjust, or extend reservations directly. It created an incredibly frustrating guest experience with no real support available on-site.

Overall, this was one of the worst hotel stays I’ve had in New York. I would not stay here again and would not recommend it to others.

Family

8/10

Excellent

10 May 2026

Jennifer

Clean room - smelled like smoke throughout the halls all the time could never get the front desk to answer to get more towels/other things- but housekeeping was in the hall and gave us what we needed. Ice machine didn’t work. ( no sign)

I came here the first time after they had just opened. It’s still nice but I wish the robot arm was working. I was lakes about it for years to my husband but it was out of order for this trip

Partner

2/10

Poor

09 May 2026

Jose C

I left my charger in the gym by accident and came back down with in 10minutes it was gone went downstairs and there was such a line for people to check in. THEY NEED MORE STAFF. But someone stealing a charger is completely unacceptable never staying there again security sucks!

Friends

10/10

Exceptional

09 May 2026

Lisa

Very affordable and the staffs are very nice the rooms were clean and everything was good.

Partner

6/10

Pleasant

09 May 2026

Kyle

First time staying at this hotel. It was fine for a few days. But I wouldn’t stay here again. The room was small, and needs to be renovated. Doesn’t match the aesthetic of the property.

10/10

Exceptional

09 May 2026

Graziella

The rooms are always clean and staff are friendly

Partner

4/10

Poor

08 May 2026

iysis

Front desk extremely rude. Asian guy with glasses. Room is in bad condition the outside just looks nice but the breakfast & amenities was a plus. I didnt go .

Self

6/10

Pleasant

08 May 2026

Michelle

Let's just say that this hotel has seen better days. We had a/c and other issues when we checked in and had to change rooms after the first night. Everything is just really worn. It was an amazing hotel 15 years ago, but now it's just kind of average and needs constant maintenance. I have no idea what the "resort fee" was for as there was no added value to the place. You even have to pay to store your bags upon checkout. I will say our room was spacious, the beds were comfortable and we had a great view. But the bathroom is very worn and has absolutely zero counter space. Some shelves would make a huge difference. I doubt we will return. I wanted to love it!

Family_with_children

4/10

Poor

08 May 2026

Elizabeth

Don't let the photos fool you! This hotel is dirty and run down. There was pink mold in the sink, the shampoo bottles in the shower were dirty, the bed that's supposed to go up and down did not move properly and squeaked when it moved. The door guys will scam you for money when you went to leave your luggage before you check in. There is a free space they don't tell you about and then charge you $3 a bag. The bar was suppose to be open at 5pm, we went in at 5:30 and they told us it wasn't ready.

Partner

8/10

Excellent

07 May 2026

Genesis

Pretty impresive hotel

10/10

Exceptional

07 May 2026

Sydney

Always well maintained and clean. Very secure.

Family

4/10

Poor

06 May 2026

James

Spared every expense.
What appears to be a very efficient use of space in a great location turns out to be a dirty and exceptionally loud overnight stay.

Housekeeping left previous user's washcloth in the shower which inspires confidence that the sheets were actually changed.

Worse, every time someone left their hotel room you hear a reverberating CRASH in your room. Wouldn't be bad if this was a hotel targeting business travel, but with half the people i met at 10pm holding handles of liquor on a Sunday night this annoyance continued well into the night.

Will not be returning to this chain.

Business

2/10

Poor

05 May 2026

Mohammed

Bad

6/10

Pleasant

03 May 2026

Joseph

Long wait times for 2 separate elevators to reach units. Price is high for what you get.

Partner

4/10

Poor

02 May 2026

Luis

The room was clean but the elevator is always pack gotta wait like 10-15 minutes to go down or go up

Partner

10/10

Exceptional

02 May 2026

Adrian

Hotel looks better in person

Self

8/10

Excellent

02 May 2026

Jennifer

The location was great and staff were helpful (minimal staffing, though). The phone system bot is infuriating, so it's nearly impossible to reach a human. It feels like you're a bit on your own there, so if you're a high need person, I'd choose somewhere else. The cost was lower, which was nice, though. The room felt a bit like a run down cruise ship room, but it was clean. Big city noise was to be expected. I could hear people in other rooms and someone around me would not stop pushing their snooze button, so that was a little annoying.

Self

2/10

Poor

02 May 2026

Alessandra

We checked in on Friday at 3pm for our Family Connected two night stay which, per the hotel website, are "connected with your own private corridor."
We went to the rooms only to find housekeeping working on one of the rooms. She told us per her system that room was already occupied by another customer staying over from the night before.
Confused, as we were holding keys that clearly had that room written on it, we retreated to the other room to try and call the front desk only to find the phone was out of order. Not wanting to leave our children or luggage unattended we then asked to use the phone in the room being cleaned. We were informed the rooms were indeed ours. The housekeeper talking to her supervisor continued to maintain that the room was already occupied in the system although there was no evidence of another guest's belongings.
After much confusion, the housekeeper agreed to change over the room for a new occupant but said she would need time to do so. So, even though it was after official check-in time, we stored all our belongings in the other room and left her to do whatever needed to be done.
We returned later that evening to find the room made up but a garbage bag left in our "own private corridor." It was a black bag that had been tied shut but then seemingly ripped open showing its contents -womens' clothes complete with a weather appropriate jacket and a bag full of toiletries. This did indeed make it seem

10/10

Exceptional

02 May 2026

Shadon

8/10

Excellent

01 May 2026

Debi

This is a great hotel close to a lot of things, the rooms are micro sized, however. But there are a lot of public areas where you can stretch out and relax.

Partner

2/10

Poor

01 May 2026

Saad

Not as clean as it should be . Elevator smelled hor

6/10

Pleasant

28 Apr 2026

Shane

N/A

8/10

Excellent

28 Apr 2026

Lashana

It was an okay stay

Partner

10/10

Exceptional

27 Apr 2026

Lamoy

It was good great place to stay the view was good

Partner

10/10

Exceptional

27 Apr 2026

Graziella

The room was very clean and comfortable. No noise

Partner

10/10

Exceptional

27 Apr 2026

Breanna

Great location. Will be back again.

Partner

2/10

Poor

26 Apr 2026

Kareena

This place was very dirty like old and tattered kind of old. I took pictures I just never sent it in. Even though the parking was super convenient and the staff where okay I would stay else where the next time because cleanliness and updated non tattered facilities is more important. It was just so dingy and grossed me out.

Self

10/10

Exceptional

26 Apr 2026

Angela

Respectful staff and clean environment

Partner

6/10

Pleasant

24 Apr 2026

Maria

Really small room

Family

10/10

Exceptional

24 Apr 2026

Timothy

Did not have it

Business

10/10

Exceptional

23 Apr 2026

Andrew

I was traveling by myself and light, room was tiny but fit my schedule, location, etc. Would not fit 2 travelers with stuff. Bed very comfy, had windows not facing street so it was very quiet

Self

2/10

Poor

22 Apr 2026

Shania

Worst hotel ever!!! The rooms were run down/small and the furniture was chipped and riddled with cigarette burns. The couches had foreign stains on them. The bathroom had a heavy smoke scent coming from the vent. Shower handle was loose and hard to maneuver. Reception was very rude and unfriendly after voicing such complaints. The Wifi was very slow and buggy but it came with a mandatory $50 charge. If you don’t care about appearance and service this place is perfect for you.

Partner

6/10

Pleasant

21 Apr 2026

Shelby

Rooms did not have privacy curtains in bathroom as advertised in photos. Check in was simple. Strong lobby perfume smell every time we entered, I dreaded going back to the hotel due to how strong it was. Poor conditions of bathroom on 4th floor throughout various parts of day. Constant smell of weed or cigarette smoke through the ventilation system. It was strong enough to wake us up during the night. While affordable and a convenient location for our needs, I don't know that I'd choose to stay here again.

Friends

10/10

Exceptional

19 Apr 2026

Emily

Small rooms. More like efficiency style but comfortable. Easy check in. It’s more of a do it yourself with kiosks but I do believe the had a desk if you had issues. We had an easy and pleasant stay.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

Angus

Nothing unique. Caters to the middle and low.

10/10

Exceptional

18 Apr 2026

Silvia

Everything was excellent ! Great selection of pilsners

10/10

Exceptional

17 Apr 2026

Nicholas

The staff were great and check in was easy this is a great spot for staying centrally in Manhattan with spectacular views

6/10

Pleasant

17 Apr 2026

Angel

The front desk was so rude. He needs to take more customer service training.

2/10

Poor

17 Apr 2026

Ebonie

I was given the wrong room initially, so I went to the front desk to address the issue. They informed me that it would be an extra $100 per night for the correct room. I agreed and asked to see the new room. After viewing it, I went to get my belongings from the previous room and returned to the front desk. I paid for the new room, only to be told that the room I had just seen was no longer available.

Partner

10/10

Exceptional

17 Apr 2026

NAVI

Love the view in the 19th floor

Partner

10/10

Exceptional

16 Apr 2026

Jerome

Perfect for a stay in NY. Walking distance to EVERYTHING you're probably going to NY for.

Clean room. Friendly and helpful staff. That bed is DAMN COMFORTABLE.

Shower fits 2 for extra activities if you know what I mean.

I'd definitely stay again.

Partner

10/10

Exceptional

15 Apr 2026

John

The hotel was aged but not bad. Fair price for the space we had in the room. Walking distance to many things including the subway station. The idea the hotel is going for is fun and relaxing, they did a good job of that. One thing I’d like to say is the staff was incredible. We got in at 5:45 am, requested an early check in and the man behind the desk checked for cancellations from the night before and had us in a room by 7:20 am. Every body we had communication within the Yotel community was pleasant & made our stay nice. Yotel hotel is good place to stay in New York City.

Partner

2/10

Poor

14 Apr 2026

romuald

Hidden fees

4/10

Poor

13 Apr 2026

Alicia

Room smelt like gas, staff came sprayed a chemical made it worse. Curtain had

6/10

Pleasant

12 Apr 2026

Kelina

There is no fridge, no microwave. The rooms were small as described but the room could use maintenance and cleaning. The thermostat did not work at all. I would lower it cause it felt humid and the temp would never drop I had to open the window. The towel heat warmer did not work. The safe never opened either. The good thing is it was located in a convenient location close to time square and lots of food and store options.

Partner

10/10

Exceptional

12 Apr 2026

Leila

I like that it’s close to the main city area but the amenities are limited and there’s no free breakfast for my 130 usd/ day stay . The view is not that attracting just surrounded by common building structures around .

Family_with_children

6/10

Pleasant

11 Apr 2026

Elisabeth

Nothing to write about

Family

10/10

Exceptional

11 Apr 2026

Vanice

We loved the Yotel, always our hotel room of choice

Family_with_children

8/10

Excellent

10 Apr 2026

Steven

Room smelled of smoke

Self

6/10

Pleasant

10 Apr 2026

Amber

The room is nice, the location is convenient and the staff were friendly…. But this hotel has zero amenities. No room service, couldn’t even have a simple coffee maker in the room. I had to get coffee from the restaurant down stairs for a charge. When I initially asked if there was room service, they said no because it’s a “modern concept hotel”??? In what world does modern mean lacking in services?

Also, this place charges you an extra $200CAD fee once you arrive….. thats an entire extra nights stay. No where does it say when I booked this hotel that I’d have to pay this.

It was a fine stay but I wouldn’t go here again for the fee alone.

8/10

Excellent

10 Apr 2026

Daniel

Room was lovely, main complaint is having to take one elevator to the 4th floor then a second one to my floor. Major inconvenience.

Self

6/10

Pleasant

09 Apr 2026

Kadisha

Room too small had too many problems

Partner

10/10

Exceptional

08 Apr 2026

FAUSTO MATEO

Great stay I went for a job fare and my stay was perfect

Self

10/10

Exceptional

08 Apr 2026

Katherine

Very clean

Partner

6/10

Pleasant

07 Apr 2026

Gillian

We stayed in this hotel in 2014 and booked it again as the location is fantastic. The exterior and lobby areas were modern; however, our room was dated and very tired, could do with being decorated.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Rosely

Easy and convenient location.

Partner

6/10

Pleasant

04 Apr 2026

Tony

Many furniture is broken inside the room. The TV remote have dead battery, reaching to front desk/housekeeper/operator in the room was a nightmare. Towels are dirty and the bed is too soft

Friends

10/10

Exceptional

03 Apr 2026

Jaymie

Great location, clean and safe

Self

10/10

Exceptional

03 Apr 2026

Sheryl

All great

Friends_and_family Family

4/10

Poor

02 Apr 2026

Reva

Room smelled like cigarette smoke, in disrepair, did not feel clean. Very noisy and couldn’t sleep for entire stay

6/10

Pleasant

02 Apr 2026

Monica Vanessa

The furniture of the room , the paint was peeling off
The staff that spoke Spanish were really friendly.
First time I had to pay $10 dollars to storage a bag pack for a couple hours .
Over all is good and close to Time square ,the bus station that goes to airport and Hop on Bus

10/10

Exceptional

01 Apr 2026

Julianna

All the bad reviews are false!! I absolutely loved this hotel (as a clean freak and someone who is super picky). Would stay here again.

Self

10/10

Exceptional

01 Apr 2026

Mariama

Stay was great, room was clean and quiet. Just the downside was that there was no fridge or coffee maker, and room was extremely small.

Friends

10/10

Exceptional

29 Mar 2026

Lisa

The staff were very helpful and friendly and accommodating. The room was clean and cute, and the bed was extremely comfortable. I enjoyed watching the luggage robot in the lobby!

Business Friends

4/10

Poor

28 Mar 2026

Emani

Front desk was terrible when i aske for some help. Cleaning staff was rushing us before our departure and room wasnt as should felt extreemly dirty. I have stayed pleanty of time at yotel witch is why i decided on spendind my anniversary tgere. This was by far the wlrse experience.

Partner

4/10

Poor

27 Mar 2026

Kathryn

I arrived on an early flight so there were no rooms available when I got there. The 2 front desk staff didn’t even take their eyes off their computer screens and look at me. I was told I could try and come back at 2 and see if there was a room, or even 1pm if I wanted to pay for it. They were extremely rude and not welcoming at all.
The bellmen were the only saving grace JJ was kind, helpful and very professional. When I came back after my show is was 4:45ish. I checked in at a kiosk, got my keys and headed to my room. I knew the rooms were small, I was only there one night and had 2 shows to see so it was only for sleep. The bed wasn’t made, mattress was awful as well. I was out in a room with a glass door that opened to the a/c units and trash. I wasn’t expecting a view but cmon…. I’m a woman traveling alone- not a great room to
Make people feel safe, there was a flimsy shade but you could see thru it. The smoke detector was not attached fully, carpet was dirty etc. I checked myself in and made my own bed for over $200 so no not a great stay and I won’t be back.

Self

2/10

Poor

27 Mar 2026

Jesus

La recepción no me digo que avía que tomar dos elevadores para llegar el piso 20 y luego los botones del elevador no sirven en específico el piso 20 del elevador número 3 de izquierda a derecha

Partner

10/10

Exceptional

26 Mar 2026

Krystle

Hotel was great, we got there before check in they held our bags so we could walk around, close to everything! We walked everywhere! Time square Empire State Building 9/11 memorial museum Central Park Brooklyn bridge china town! Amazing time best place staff at door at night check keys definitely will stay again

Family

8/10

Excellent

25 Mar 2026

ROBERT

Need to tidy up rooms some are getting worn and torn but besides tht good spot for overnights

Self

2/10

Poor

25 Mar 2026

Adam

Staff was great but

10/10

Exceptional

24 Mar 2026

Arlena

Love it

Partner

10/10

Exceptional

23 Mar 2026

Jesus James Willis

Family_with_children

2/10

Poor

23 Mar 2026

Dairin

They have the hotel full and only one elevator works. Not enough staff and the phone in the room doesn’t not work. You can call and no one will pick up. Terrible experience.

Partner

8/10

Excellent

23 Mar 2026

Diego

Todo muy bien lo único es que tienes que pagar unos fees taxes cuando llegas al hotel pero eso no te lo hacen saber, sería bueno tenerlo en cuenta antes de hacer una reservación, de resto todo muy bien

10/10

Exceptional

22 Mar 2026

Eric

Very cozy

Partner

4/10

Poor

22 Mar 2026

Krystal

I had to listen to security then the police, try to throw someone out of the room across from me for two hours.

Restaurant staff is not the most attentive and they do not seem happy to be there.

Rooms are worn and torn.

Self

6/10

Pleasant

21 Mar 2026

Michael

The motor in my bed did not work so I could not put the bed into couch mode. Which made the room very small throughout the day.

10/10

Exceptional

18 Mar 2026

Julianna

It was exactly what we needed. Clean and the staff was very friendly and helpful. Would definitely stay here again.

Business

10/10

Exceptional

17 Mar 2026

Matthew

Great perfect spot

6/10

Pleasant

17 Mar 2026

Sassamin

room no the cleanest upon arrival. hot tub not cleaned on terrace. tv did not work

Family

2/10

Poor

15 Mar 2026

Kenneth

First off the room needs to be updated, BADLY! Also, the door to get into the shower was only about a foot wide. I’m a bigger guy and had to force my body through the damn shower. Absolutely HORRIBLE stay experience.

Self

4/10

Poor

14 Mar 2026

Scott

Very smal, lacking basic amenities, prioritized having purple underglow lights over basic room features

Partner

4/10

Poor

13 Mar 2026

Shaden

Room is too small furniture is too old

Friends

6/10

Pleasant

10 Mar 2026

Anthony

Rooms were very small and had no light bulbs/lights. Just a bathroom light for the entire room. The window was your source of light.

Self

10/10

Exceptional

09 Mar 2026

Heather

Friends_and_family Friends

6/10

Pleasant

09 Mar 2026

Rahsaan

The room was in need of a thorough cleaning. Many small areas in the bathroom area needed to be cleaned especially some of the grout in the shower and areas around the shower. The hallways on the 25th floor looked as though they had hand prints all over them.

Partner

10/10

Exceptional

08 Mar 2026

Aldair

Todo estuvo perfecto, sin embargo, me hubiese gustado que la habitación tuviera una smart TV pero nada que no se pueda sobrellevar.

Self

2/10

Poor

06 Mar 2026

Tyde-Courtney

This place was absolutely disgusting. The sheets were stained. The WiFi and phone didn’t work. There was a dead bug in the tub and you could tell the surfaces aren’t wiped regularly. After 20 minutes in the room I booked with Hilton and left immediately

6/10

Pleasant

05 Mar 2026

Davielkys

yes there’s shops near by

Partner

10/10

Exceptional

04 Mar 2026

Renee

Cafe right across the street, lots of restaurants nearby and rooms are always clean

Family

10/10

Exceptional

04 Mar 2026

Keylin

Good

10/10

Exceptional

03 Mar 2026

Vinh

Great

10/10

Exceptional

03 Mar 2026

Edwin

alot of shops were nearby that is what i liked the most

10/10

Exceptional

03 Mar 2026

Mystique

Great

6/10

Pleasant

02 Mar 2026

Bianca

The property itself is cute. Has a chic look. The actual room was dirty! It was obvious that the room hadn’t been cleaned after the previous guests before us left. How did I know? There was sticky stuff on the table. The sink and toilet seat was dirty. There were hair strands on the sheets and in the sink. The location isn’t bad. Right across from a CVS. There are many gourmet delis nearby (some 24/7) sand restaurants. It’s about a 5-6 block walk to a convenient subway stop and Time Square! Other reviewers complained about the room size; it’s definitely small, but that didn’t bother me at all. One last thing, the LED lights in my room were non existent. Being able to turn the purple lights on in the room was one of the advertised highlights, so I was a bit upset about that. Would I stay again? Maybe, but I would definitely request housekeeping to re-clean the room if not up to decent standards.

Partner

10/10

Exceptional

01 Mar 2026

Nayelli

Yes

Self