Park Vista A Doubletree Hilton Hotel Gatlinburg

United States , Gatlinburg - TN
Gatlinburg, 705 Cherokee Orchard Road
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100 reviews shown

8/10

Excellent

19 May 2026

Clarissia

10/10

Exceptional

18 May 2026

Linda

Beautiful property well kept. Saw bear everyday.

Family_with_children

10/10

Exceptional

18 May 2026

Patricia

The service was excellent Luther went beyond to help us to get handicap accessible room we needed and He and Daniel were so helpful with marking a spot for us to be able to have access too park ( until last night someone removed the cones and took the spot … Luther was so nice and found us alternative place ) Sherry was so helpful and kind at front desk … The Restaurant was very good and everyone was so nice and helpful… I will be back had enjoyable stay and experience I want too thank these employees there a asset to Park Vista..,,

Partner

8/10

Excellent

18 May 2026

Abel

Clean nice and friendly staff, good butt not chip breakfast, 18 dollars per auto parking per day.

Partner

10/10

Exceptional

17 May 2026

Michelle

Friendly staff, clean rooms, awesome recommendations, tucked away form city life if you want to get away from the hustle and bustle

Self

4/10

Poor

16 May 2026

Tammy

The outside was maintained nicely and beautiful but as for the inside it wasn’t maintained. The carpet very very old and dirty. Dresser very old they was very hard to open. Sliding door was hard to open track was dirty and old. Ceiling had some damage. Shower curtain was tore and faucets didn’t work well. But staff at the restaurant and bar area was GREAT! Food was good too.

Pet

8/10

Excellent

16 May 2026

Raymond

The Park vista great location. The circular building allows for spectacular views.

10/10

Exceptional

15 May 2026

Breanna

Hot tub was not as hot as hoped but stay was great, room was clean. staff was amazing

10/10

Exceptional

15 May 2026

Regan

Absolutely wonderful hotel! Beds were super comfy and the view of the mountains was breathtaking. Room was clean and staff were friendly. Will be staying here again very soon! Also a free trolley will come pick you up and bring you to the strip in Gatlinburg. There’s so much to do there! Had the best time ever on this trip!

Self

4/10

Poor

14 May 2026

Pracilla

I did not know about having to pay about parking in the hotel parking lot. I will never be back and will let everyone know about this and I was told they are not responsible if anything happens to your vehicle after you pay them for parking. Greed will get you no where. Just remember when you are gone you can not take it with you. Greed is a sin.

Partner

8/10

Excellent

14 May 2026

Martin

the computer system at the reception seems to have issues. Might need an upgrade. Proof point: On 2/3 occasions, it took the person too long to do a simple request and they seemed to get hung on the computer.

Self

10/10

Exceptional

13 May 2026

Alexis

Very nice hotel I wish the pool was big enough for the adults swim too. Overall happy with our trip

Partner

10/10

Exceptional

13 May 2026

Mark

Beautiful view and conveniently near all attractions. Quiet and good restaurant for breakfast.

10/10

Exceptional

13 May 2026

Christoffer

I loved the views from the hotel and the fact that it was close to downtown.

Partner

10/10

Exceptional

12 May 2026

Brian

Nice views, good location

Partner

4/10

Poor

12 May 2026

Jennifer

Upon checking in, the total for our stay was given and paid for including pet fees. Upon checking out they attempted to charge us another rough $150 for supposed pet fees. Needless to say we refused to pay anything in addition to the total we were given upon check in. Male dayshift Manager was rude and dismissive. Hospitality could use some further training and education.

Friends

10/10

Exceptional

11 May 2026

Steven

Very clean hotel with wonderful polite staff.

Partner

8/10

Excellent

11 May 2026

dina

Bar staff were great as were front desk. ( only ones we Interacted with). Cookies always a big hit! Not walkable to town. Huge hill but trolley service does come to the hotel so not really a huge deal just an fyi

Partner

10/10

Exceptional

11 May 2026

Emily

Had a great stay. The staff was very friendly. The hotel was quiet. The room was nice and the bed was comfortable. We had dinner in the restaurant and it was really good. Only complaint was a staff member rode his motorcycle to work and fired it up at 1 in the morning waking us up. It was extremely loud.

Partner

10/10

Exceptional

11 May 2026

Mara

Did not ear.

8/10

Excellent

10 May 2026

Cara

Over all our stay was very pleasant. The hot tub ruined my bathing suit as well as a ring. And it’s very close to the pool where kids are playing pretty rough. Other than that it was a pleasant stay.

Partner

10/10

Exceptional

10 May 2026

roy

did not use them

8/10

Excellent

10 May 2026

Diane

Didn't eat there...charged $4 for a regular cup of coffe with just 1 refill

Friends_and_family Family

10/10

Exceptional

10 May 2026

Angela

Everything was well maintain and in great condition

Self

10/10

Exceptional

09 May 2026

Erica

This hotel has it all! Great views, restaurants, pool with slide, trolley shuttle to downtown and the hotel itself has an interesting architecture. I was curious how the room would look with it being a round hotel, and they were super roomy. All around a great place to stay on a Gatlinburg trip. Oh, and I can’t forget to mention the warm cookies - delicious!!

Friends_and_family Family

6/10

Pleasant

08 May 2026

Erick

The pool had way too much chlorine and it was unbearable.

8/10

Excellent

08 May 2026

Penny

The staff was very kind. Coffee available in room and at the restaurant but not until 8. Great views but no seats on balcony. We had a suite. Very nice. The downside was the parking fees. There was no danger of anyone else parking and with 2 conferences going on, we had to walk in the rain. Otherwise, highly recommend!

Partner

10/10

Exceptional

08 May 2026

James

Especially wonderful pool and hot tub area!

Friends

2/10

Poor

08 May 2026

Mirna

STAFF NOT FRIENDLY AT ALL. ITS A BS WE HAVE TO PAY FOR PARKING SPOT 😠THE ROOMS NOT NICE AT ALL. WE JUST REALLY DISAPPOINTED. I WAS EXPECTED MUCH BETTER FOR THE PRICE THEY CHARGE. 👎👎

Partner

10/10

Exceptional

07 May 2026

Marie

We really enjoyed having a restaurant and room service. The pool area was very nice. The only thing we was missing was an outdoor pool. We didn’t realize there wasn’t one. The entrance is difficult to find in the dark. We pasted it twice before seeing it. Our stay was great.

Partner

10/10

Exceptional

07 May 2026

Chad

The property was beautiful and the location unbelievable. The rooms were immaculately clean but a little dated and some of the furniture worn. All things considered, I enjoyed my stay here very much and would stay again.

Family

10/10

Exceptional

06 May 2026

Mary

Excellent amenities. Breakfast was delicious and plentiful. Restaurant and bar cafe were great as well. Rooms were awesome and the views were out of this world.

Partner

10/10

Exceptional

06 May 2026

Nate

We loved it. Saw a bear in the parking lot and checked that off the list before even checking in❤️

6/10

Pleasant

06 May 2026

Donna

This is a Hilton Hotel and we were quite surprised to see that it had need for updates. The sink did not drain properly and the vanity was in serious need of repair. One whole side was partially ripped off. The door to the balcony did not lock and the safety bar on the patio door did not fasten properly. I would not recommend this particular hotel in Gatlinburg TN.

Partner

10/10

Exceptional

06 May 2026

Larry

Loved the view from our room.

Partner

10/10

Exceptional

04 May 2026

Joanne

Excellent stay

8/10

Excellent

04 May 2026

BERNICE

Convenient location, room was clean and spacious and staff were friendly.

Family

10/10

Exceptional

03 May 2026

Kim

The room was very clean and the view was amazing . The staff was very friendly and the food was good when we ordered room service.

10/10

Exceptional

03 May 2026

Hope

Very clean only thing we saw was that the sink handles were mot the same.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Jeremiah

All good

10/10

Exceptional

28 Apr 2026

Wendy

Always a great stay at Park Vista. The hotel is immaculate, service amazing, and the pool area is sp much fun!

Partner

10/10

Exceptional

27 Apr 2026

Hene Rose

Good customer service people and nice view

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

thomas

Very clean. Nice amenities. Great view.

Family_with_children

10/10

Exceptional

26 Apr 2026

Nathan

Wonderful place!

Family_with_children

8/10

Excellent

26 Apr 2026

Debra

Great location, pool was wonderful for kids.
Would have been nice to know about the trolley in Gatlinburg, it’s free and easy to use. We didn’t know about it till the end of our stay.
Hotel is in a good location, has beautiful scenic views! Hotel is on a really steep long hill, so there is no walking to anything.
Rooms are very nice, but poor lighting.
There is an extra fee at desk with check in, cost was higher than it was with hotels.com.
Additional parking fee also added, which we were aware of prior to arrival.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Brian

Stayed here for my honeymoon and it was absolutely amazing!! Will definitely be coming back!!

Partner

8/10

Excellent

25 Apr 2026

Cynthia

The beds were super comfortable. I would definitely not recommend the restaurant in the hotel. It was honestly the worst meal we’ve ever eaten and we are not picky eaters

Family_with_children

8/10

Excellent

25 Apr 2026

Robert

Beautiful views and quiet with a tram stop in front of the hotel.

Partner

6/10

Pleasant

25 Apr 2026

Emily

The Hilton standardization interrupts the space, causing some weird inefficiencies with the showers and other spaces. Things that maybe should have been fixed, like the varnish on the cabinets or making sure the elevators are fully functioning, seem to have been pushed aside for weird modernizations. No issues with the staff, who I am sure are working very hard, and the views out the windows were fantastic.

Partner

10/10

Exceptional

23 Apr 2026

Amanda

This hotel is amazing all the way around best stay ever staff are amazing amenities are endless

Family_with_children

10/10

Exceptional

22 Apr 2026

Saira

Best place to stay 🤗😊
Good customer service

Partner

10/10

Exceptional

22 Apr 2026

Michele

This was a great home base for our visit to Great Smoky Mountain National Park. The location and view were outstanding and the pool and water slide were perfect for our grade school aged children.

Family_with_children

10/10

Exceptional

20 Apr 2026

Steve

Breakfast bar was just okay the omelet bar was good

Partner

10/10

Exceptional

20 Apr 2026

janet

The rooms were clean. The staff was friendly and helpful. There was no breakfast unless you paid. but the hotel itself was clean and nice and we enjoyed our visit.

Family

10/10

Exceptional

19 Apr 2026

Gary

A fun family weekend getaway. Park Vista does not disappoint. Perfect views of the mountains, super nice staff and clean rooms. The shower water and temperature were on point. Hot water consistently!!
Definitely a must for a hotel experience.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Jim

Everything was great besides the pool needed some attention. Had a great view of gatlinburg

Family_with_children

10/10

Exceptional

16 Apr 2026

Trina

Room was spacious. Didnt eat breakfast

Family

10/10

Exceptional

16 Apr 2026

Epifanio

Beautiful place. The kids loved it

Family_with_children

6/10

Pleasant

16 Apr 2026

Dalton

While the hotel was very nice and the room was clean there were a few things that were less than satisfactory.
After paying for “everything” online we were charged a $68 fee when checking in; $18 of that being for parking. Paying a parking fee is ridiculous to me after already paying $260 for the room itself. The additional $50 we were charged at check in was for god knows what.
The food at the restaurant inside the hotel was very mediocre and overpriced. I wouldn’t mind paying $150 for a nice meal, but this was not that. Additionally, being charged $23 per person for breakfast is outrageous. Breakfast should always be included with your stay.
The only complaint I have about the room is the pillows. Typically hotel pillows are super nice and firm, but their pillows were very soft and flimsy! You would need about 4 pillows to sleepy comfortably!
Overall our stay was ok, but I wouldn’t book this hotel again for future visits.

Family_with_children

10/10

Exceptional

16 Apr 2026

Lindsey

It was nice

8/10

Excellent

14 Apr 2026

Amy

The highlight was that were was a ton of bear activity, even in late March as this hotel backs up to the national park. The bed was comfortable. Nighttime staff was not much help, and they seemed understaffed (couldn't get a towel for the pool area. The hotel grounds were nice. Would consider staying again.

Family_with_children

10/10

Exceptional

13 Apr 2026

Nadia

Everything about this hotel is awesome the food at the Vista Grill was a 10/10, the coffee bar was awesome, and the views from our balcony were phenomenal!!

Partner

6/10

Pleasant

13 Apr 2026

Victoria

Standard fare for breakfast buffet and menu. Hilton has forgotten about this property. Building in very poor condition and our room was completely rundown and outdated. Staff was very friendly and helpful. Hilton needs to do better!

Family

10/10

Exceptional

12 Apr 2026

Crystal

A great place to stay! Great breakfast great views love the pool!!!

Family_with_children

8/10

Excellent

12 Apr 2026

Briana

Needs to be 2 chairs on the balcony
Clean the sliding doors on the balconies and the walls in the rooms could be cleaner.

Partner

10/10

Exceptional

12 Apr 2026

Kenyon

Perfect stay.

6/10

Pleasant

12 Apr 2026

Denise

The pool was the best part — the kids had a lot of fun on the waterslide! Everything else
was either so so or bad. Food took forever— both for dinner and breakfast. Items were missing from our ur dinner order which took an hour to arrive. We opted for ala cart menu for breakfast — 3 orders of pancakes — which took over 30 min and were all raw on the inside. Our room had a lovely view but
It was dusty and run down so not a place we’d want to hang. My iced coffee from the coffee bar was $8.00 and came from a bottle of coffee concentrate (meaning not even made in house) I was glad we only stayed one night — the pool was fun but otherwise we were ready to go.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Cheryl

Top of the world! Steep entry but views are amazing

Friends

10/10

Exceptional

11 Apr 2026

Mellissa

This was a perfect location for my family! The views were stunning and it was close enough to things that we wanted to do but still felt tucked away in the mountains! We LOVED the nightly entertainment! We will absolutely
Be going back!

4/10

Poor

11 Apr 2026

LISA

There was food in the dresser drawer when we arrived. There was food or some substance floating around in the pool. The floor in the pool area was filthy. I left my hair diffuser in the room and got zero response after going there to ask about it and calling several times. The furniture in the room was beat. Was terrible for what we expected of a Hilton hotel. We left after the first night and finished out our stay elsewhere

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Shangarleana

Great Hotel.
Friendly staff and nice touch with the warm cookies

8/10

Excellent

10 Apr 2026

Daniel

The Park Vista was super nice. The staff were fantastic, the restaurant was very good, the coffee bar was a great touch, live music being played in the lobby/bar almost every night. The rooms were nice, very roomy refrigerator for a hotel room. The coffee maker is a pod type so keep that in mind if you are thinking of bringing your own beans. No in room microwave, but there is one near the elevators. The rooms could use a few more plugs, with all the devices now, our family of four was running out of outlets for phones/tablets/computers/smart watches, etc.

The pool was top notch. Two slides into two separate pools. A small kiddy pool and a hot tub. The upper pool was heated well, the lower pool was cooler which was good for when you got too warm. There is a snack bar near the pool which was nice. It's an indoor pool as well so weather wouldn't be a concern.

The trolley picking up/dropping off throughout the day is a perk everyone should take advantage of. With parking at $20+ per day, this is a great way to avoid that and still get to see all the great stuff on the strip.

The views were great, the building is iconic for Gatlinburg, there were bears to be seen, so make sure not to have any food in your car or it could get messy.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Kayla

Restaurant was great& all the staff here are super nice! Room was clean and loved that there was 5 elevators. Warm cookies when you arrive were a great surprise too. Only cons was paying $18 a night per vehicle on top of your room, but still doable. The pool was not up to par with the rest of the hotel though, at least for days we stayed. The water wasn't very clear and I didn't smell any chlorine, usually when you walk into an inclosed pool area you are hit with a chlorine smell and there wasn't. Lots of band aids and clumps of hair were floating around or on the sides of the pool areas enough to take notice. But was a great hotel overall

Family_with_children

4/10

Poor

10 Apr 2026

Ankit

Nothing opened 24 hr, room felt small and refrigerator kept making noise, staff waited to checks in , i should be refunded

4/10

Poor

10 Apr 2026

Niam

I booked a room a couple of months ahead, but when we arrived, they said all the rooms were full, and we had to go to a room on the second floor, which was close to the lobby and restaurant. So, you could smell food inside your room, and there was noise from people and musical instruments. You could also hear water running inside the walls a lot, so it wasn’t a pleasant experience staying in that room.

Family_with_children

8/10

Excellent

10 Apr 2026

Suhathai

The room was little older than I thought. We got the room on the 15th floors as we requested so we were very happy about it. The view was beautiful with walk out balcony. I wish breakfast was included with the price we paid but overall were happy with it.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Lola

The breakfast menu was great and it wasn’t too pricey.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Don

Everything was clean with a beautiful view

Friends

8/10

Excellent

10 Apr 2026

Wendie

The bed was very large and comfortable. The room overall was not as clean as I would like. We really enjoyed dinner at the on-site restaurant one evening and everyone was very friendly.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Dhrubajyoti

Everything is so good! Location, staff, view from room, room service - we liked it all. They must address one thing. There has to be adequate supply of drinking water free of cost. This is basic necessity.

Family_with_children

10/10

Exceptional

09 Apr 2026

Stacey

Always a pleasure to stay at The Park Vista. The free trolley pick up at the front desk is a PLUS!

Partner

8/10

Excellent

09 Apr 2026

Gabrielle

The food was ok and overpriced. The furniture in the rooms were worn out and outdated

Family_with_children

8/10

Excellent

08 Apr 2026

Stacy

Loved the hotel staff and property but I think some of the rooms need to be updated.

Friends_and_family Friends

6/10

Pleasant

08 Apr 2026

Vince

Staff not very friendly. Room A/C very loud and doesn't work good. Hand sink slow to drain and backs up. Dog hair on floor. Jacuzzi tub near pool area beyond dirty and disgusting. The best thing about this property are the free delicious cookies.

10/10

Exceptional

08 Apr 2026

Anthony

Room had damage, but was clean. Having a pianist in the lobby every night was an incredibly nice touch and my kid absolutely loved the pool. It was much nicer than it looked in pictures, almost like a little water park. Great outdoor areas with fireplaces and plenty of places to go if one area is full. We enjoyed having a specialty coffee made for us in the lobby every morning as well as the convenience of the trolley coming right to the door and taking us around town! Will come stay again!

Family_with_children

8/10

Excellent

08 Apr 2026

Rachel

No glass cups are provided in the room which seems really weird but they said they had problems with people dropping them from the balconies. The breakfast buffet is fine but not worth paying for unless you get it with your room.

8/10

Excellent

08 Apr 2026

Auther

Clean and relaxing

Partner

10/10

Exceptional

08 Apr 2026

Bradley

Property was clean and beautiful! My family loved our stay here. The pool area was a major hit and we enjoyed sitting outside by the fire each night. We will recommend to friends/family and stay here again in the future!

Family_with_children

6/10

Pleasant

07 Apr 2026

Vicky

The pool was out of control no supervision people coming down 4 and 5 at a time , If you were in the hot tub you we're getting splashed and only one jet works so it was like a hot bath !!

8/10

Excellent

06 Apr 2026

Lizbeth Ruvalcaba

It was okay, it could have been better.

Family_with_children

10/10

Exceptional

06 Apr 2026

Mallori

We loved our visit from the time we checked in at the front desk to the time we checked out. Staff was friendly and hospitable, place was clean and well maintained. We were there during spring break and even though it was a crazy busy time that wasn’t reflected in our visit by staff or amenities. They kept up very well with the added guests and made a smooth visit. We look forward to going back again.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Luis

Yes

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Ryan

Beautiful views, trolly from main entrance to downtown areas.

Family_with_children

10/10

Exceptional

06 Apr 2026

Kendrick

Rooms were clean and spacious. Views are amazing from the upper levels. While the property was off the beaten track and not walkable to downtown, it is a trolley stop which makes it somewhat accessible. Kids loved the pool.

Family_with_children

10/10

Exceptional

05 Apr 2026

Amitash

Great location, clean and pool time for kids.

Family_with_children

8/10

Excellent

05 Apr 2026

Epifanio

Very nice property. Room clean. Loved the view from the balcony. With all of the reports of bears. I think it would be good to access bear spray.

Family_with_children

10/10

Exceptional

04 Apr 2026

Kathleen

Breakfast bar was great.

Family_with_children

6/10

Pleasant

04 Apr 2026

Amanda

Not the best vacation! This was our second time staying here and it was not the same experience unfortunately! I called letting them know we would be there earlier than check in and the lady on the phone assured me that between 12:30-1 they flip a lot of rooms I would just have to pay a $25 early check in fee. That was not the case we sat for hours walking up numerous times asking if a room was available yet as me and my family sat in the lobby. I watched numerous people check in early as I was still told there were no rooms available. Our room was clean but had no water pressure so showering was terrible. The pool area is a free for all now that there is a bar in there! Parents are to busy drinking than watching their children. It was very busy and parents were letting their kids go down the slide 10 kids at a time. My son got kicked in the face because of this going on. I had parents move our stuff off chairs when we were in the pool one day. This trip was so bad that we left a day early and called it a loss. The check out guy was nice. Also had a terrible experience with them trying to still charge me for the 4th day of parking and the lady on phone was rude telling me it don’t show we checked out early and that she would have to make sure our room key wasn’t used in order to refund me for parking. Just all around not a good experience and this was our second time here planning to be our yearly family vacation.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Juneda

Great location with beautiful views! Loved it!

Family_with_children

8/10

Excellent

03 Apr 2026

Daniel Allan

Breakfast omelette bar was delicious when Nathan prepared them as order!