U.S. Virgin Islands
, St. Thomas 
Pelton
I’m saddened to write about this terrible experience with the Landmark Apartments.
The communication with the host is terrible! I tried to reach them a week before the trip, a couple of days before the trip and then when I arrived in St Thomas. I finally got in touch with Ronita as we were pulling up to the apartments. We were early and that’s when she told us about an early check in fee.
Then the apartment was very dusty. The floors, the furniture, the fixtures everything. We were told that the apartment was freshened up before we arrived. I had to ask for a mop bucket because our socks were filthy from walking around the apartment.
Then there were the ants on the tables, shelves and cabinets.
The bed sheets were filthy so my cousin refused to sleep under the covers. The three twins beds lean to the side horribly if you don’t sleep exactly in the middle of the bed.
There’s one garbage can in the apartment and no where to put the garbage after the can fills up.
There are no keys to the exterior doors. There are gates with padlocks.
The night before we left, there was a message from Ronita explaining how to leave the apartment. We had garbage bags of garbage in the kitchen because there is nowhere to put the garbage.
After constant messages, inquiring about my security deposit over 2 weeks. I finally get a reply that it was reduced due to the extra garbage and a big mess. I had to file a dispute with my credit card. Not recommended under current management.
The communication with the host is terrible! I tried to reach them a week before the trip, a couple of days before the trip and then when I arrived in St Thomas. I finally got in touch with Ronita as we were pulling up to the apartments. We were early and that’s when she told us about an early check in fee.
Then the apartment was very dusty. The floors, the furniture, the fixtures everything. We were told that the apartment was freshened up before we arrived. I had to ask for a mop bucket because our socks were filthy from walking around the apartment.
Then there were the ants on the tables, shelves and cabinets.
The bed sheets were filthy so my cousin refused to sleep under the covers. The three twins beds lean to the side horribly if you don’t sleep exactly in the middle of the bed.
There’s one garbage can in the apartment and no where to put the garbage after the can fills up.
There are no keys to the exterior doors. There are gates with padlocks.
The night before we left, there was a message from Ronita explaining how to leave the apartment. We had garbage bags of garbage in the kitchen because there is nowhere to put the garbage.
After constant messages, inquiring about my security deposit over 2 weeks. I finally get a reply that it was reduced due to the extra garbage and a big mess. I had to file a dispute with my credit card. Not recommended under current management.
