The Westin Beach Resort & Spa at Frenchman's Reef

U.S. Virgin Islands , St. Thomas
St. Thomas, Estate Bakkeroe Po Box 306864
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Jena

This property is stunning! We were extremely happy with our room, the pool and jet ski rentals. My only wish is that they had more food options- in the many restaurants they have. I highly recommend the Westin! I have a full video of it on my travel account on TikTok!

Partner

10/10

Exceptional

11 Mar 2026

Thomas J

Ocean view from the room was beautiful. It was more of Long Bay but watching the ships coming in and out of port was absolutely awesome, especially at night.

Partner

10/10

Exceptional

11 Mar 2026

Marcella Scott

Beautiful hotel. Great view from room. Nice pools and bars.
Connects to Buoy House, dinner at Isla Blue twice. Excellent food. Taxis always available.

Partner

4/10

Poor

10 Mar 2026

Colleen

We had a sliver of \"ocean view\" which really was a bay that moored sailboats and cruise ships... after you looked past the tree immediately in front of our balcony.

Partner

10/10

Exceptional

10 Mar 2026

Renee

Beautiful views in an oceanfront room

Partner

10/10

Exceptional

09 Mar 2026

Ernest

Everything was amazing and just how i wanted and predicted it to be. The staff was also amazing 100% the spot to be.

Family

8/10

Excellent

09 Mar 2026

Meghan

Pros - Beautiful and clean property. Kind staff.

Cons - Mediocre overpriced food. Went in early March pools were cold - they should have been heated.

Consider transportation when budgeting. VERY expensive to take cabs anywhere usually $15 per person. But the property is too remote from town to walk.

10/10

Exceptional

09 Mar 2026

Debbie

Nice property. Sewer smell from our room over looking ocean.
My plane was delayed a day, and hotel would not credit me the extra night I did not use.
Poor customer service

Partner

8/10

Excellent

09 Mar 2026

Crystal

The property was great but the staff was all new and they ran out of certain menu items.

8/10

Excellent

07 Mar 2026

Micah

The hotel itself and its location were excellent. The staff and food were not.

Partner

10/10

Exceptional

06 Mar 2026

Denise

The ocean was visible from most areas.ofnthe resort. Food was fresh, rooms excellent - cleanand roomy.

10/10

Exceptional

06 Mar 2026

Jana

This hotel is beautiful!! We got a room upgrade! The staff was very friendly and helpful! The property was very clean and well taken care of!

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Charles

Thanks

Self

6/10

Pleasant

05 Mar 2026

Sean

Overall, it’s a beautiful property with a lot too offer

10/10

Exceptional

05 Mar 2026

jewel a

Ocean view was lovely and so was the staff....will be returning.

10/10

Exceptional

04 Mar 2026

Gail S

We had a wonderful stay at this hotel. The staff is friendly and helpful. The only 2 negative things I would say are…our bathroom had a musty smell at times and the hotel food was not good at all for the price we paid.

Partner

10/10

Exceptional

02 Mar 2026

Amy

Beautiful view overlooking the ocean. Great dining choices for the several restaurants on property. Nice pools and beautiful beach! Wonderful staff! I couldn’t ask for a better experience!

Friends

10/10

Exceptional

02 Mar 2026

Robin

Great place! Good food, clean and beautiful!

10/10

Exceptional

27 Feb 2026

JARED

We just stayed at the Westin for the last 5 days. All Westin employees are super friendly. They have good food, clean rooms and nice pool areas! Not in walking distance to downtown area but the taxis are always available to take you wherever you want to go. Highly recommend! The Virgin Islands are beautiful! Hope to be back again!

Partner

10/10

Exceptional

26 Feb 2026

Lisa Anne

Rooms are very nice and the food was excellent in every restaurant and beautiful beach

10/10

Exceptional

24 Feb 2026

Kathryn

Everything was great. The amenities and space are the best thing about the hotel.

4/10

Poor

23 Feb 2026

christopher

its a great property but your staff just didn't seem to want to be there . get people that want to make the experience enjoyable. the people I have met in the USVI are some of the happiest people I have experience in all of my travels then I come to your property get the exact opposite experience . we will not be back

Partner

10/10

Exceptional

22 Feb 2026

Richard

spotless room, service was great and always with a welcoming smile. location great. perfect vacation getaway.

Partner

6/10

Pleasant

19 Feb 2026

Toby

Pros-
Check in was easy/fast.
Room was clean, spacious and comfortable.
Resort was beautiful and clean.
Restaurants had good food and coffee shop was also a convenience store/gift shop, it was well stocked.
All male staff members of every department were very friendly, professional and went out of their way to be pleasant and helpful.

Cons-
The resort was clearly understaffed.
Service was extremely slow throughout the entire week we spent there. Tried calling for room service and they kept telling us to call back bc no one was there.
We called 3x for body wash, as it was empty, and it took a day and a half to get some.
The room was done by housekeeping but they only made the bed and didn’t replace sheets w clean ones. It wasn’t wiped down either.
There were never any clean beach towels. For our entire week there, we were only able to get clean beach towels ONCE. We had to reuse them over and over.
There was absolutely no sense of urgency to provide any customer service in any department. Everything took an extremely long time, much of our time at the resort was wasted waiting.
ALL FEMALE STAFF, w the exception of a few at the lobby bar and adult pool bar, were clearly unhappy to be working there, unfriendly, stared at you w irritated looks and ignored you. Many other ppl we spoke w mentioned it as well.
There are many cats living on the property, if they allow them to live there, they should feed them. They were all very malnourished and some injured. So sad.

Partner

8/10

Excellent

17 Feb 2026

Stephanie

Beautiful property. Room was cleaned well daily. Service was terrible at the pool restaurant. We paid a high daily rate for a room that was basically in the basement. Chickens and roosters were very loud and aggressive.

10/10

Exceptional

15 Feb 2026

Christopher Oswaldo

Staff was great and the views from the hotel were amazing. Had a great time.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Kristin

Lovely winter get-away at The Westin. Friendly staff, good food and a beautiful setting.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Jacqueline Renee

The room and staff were fantastic. The hotel was beautiful but the food was mediocre at best and expensive. The hotel no longer has its own beach. You can use the neighboring beach at Buoy Haus but it’s a bit of walk including lots of steps or a shuttle.

Leisure Family

10/10

Exceptional

14 Feb 2026

Latash

I did not get a copy of my check out receipt! It was never emailed to me like the front desk stated. I have emailed with no response and called with no call back response.

6/10

Pleasant

13 Feb 2026

Lawrence Edward

Sink and tub drained very slowly. The vinyl/leather on a chair was shredded and worn. Food options were very poor. No full restaurant dining options on site for three entire evenings. Lots of fried food. Little fresh local fish, except for one night. Luna Mar restaurant is a nightmare. Undercooked beef, wrong pizza order. Thank goodness they have a new manager to clean it up. Won't go back.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Carlos

Smoke detector blinking light was bright and kept us up 1/2 of each night

Leisure Partner

10/10

Exceptional

08 Feb 2026

Eric

Rooms were clean, facility was beautiful, staff were professional and attentive, pool was amazing.

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Alissa

Housekeeping staff was always efficient and friendly

6/10

Pleasant

07 Feb 2026

Tiffany

The only good food was at the pool. For the quality of food it just should’ve been included in the price. Front desk wasn’t the friendliest. The pools are too small and there’s one pool for kids under 18. BARTENDER at the pool ON MY LAST DAY THERE WAS INCREDIBLY RUDE. She wouldnt let my 16yo daughter swim for 5 mins when the pool was basically empty. She screamed at her across the pool demanding she show ID. I wouldn’t recommend staying here at all. Not worth the price for what you get.

Leisure Family

10/10

Exceptional

06 Feb 2026

Mary Ellen

Modern, clean building. Many pool options. Beach access. Shuttles to adjacent hotels. Wide variety of eating options on site. Wonderful accommodating staff.

Leisure Partner

4/10

Poor

06 Feb 2026

Edward Nishan

I had reserved a King with a garden view. Upon arrival it was not available. They put me in a double bed ocean view as that is what they had available. I would have preferred the King size bed which is what I requested. Ocean view is cool but what's the sense if I am not in the room all day, just need a place to lay my head down.

Leisure Partner

8/10

Excellent

05 Feb 2026

Harold

Clean room. Excellent service. Friendly helpful staff.

Leisure Family

2/10

Poor

04 Feb 2026

Marcus

Our flight was delayed THREE times due to an ice storm and so we decided to cancel- but Westin still made us pay for the ENTIRE stay! UGH😡

10/10

Exceptional

04 Feb 2026

Michael

Staff very nice..great hotel

Leisure Family

10/10

Exceptional

03 Feb 2026

Holly

Ritziest place I’ve ever stayed and super expensive!!!! Very nice and clean and hospitable.

Partner

2/10

Poor

03 Feb 2026

Sherr

It started off from the moment we checked in , the front desk was rude, when we got to our room, the toilet was clogged. Our sink was clogged, and the Wi-Fi wasn’t working. They moved us to another room the room they moved us to there was an issue with the Wi-Fi there too, as well as as far as the chair in the room was ripped . I spoke to the manager at the front desk and she apologize and gave us a free meal, which was nice of her, to make matters worse the day that we were checking out, our flight was the delayed a few hours and I asked for a 45 minute extension in our room and they said no and then I got a bill for added charges that we’re supposedly included in the resort fee. The hotel was not kept up. It was dirty. The room was a they let down as far as the Wi-Fi too. I would never go back to this resort ever.

Partner

8/10

Excellent

03 Feb 2026

Lisa

Upgraded room with partial room was good because it was on the bay side. Room was clean. Bed was comfy. Pools were amazing. Front desk was great....bartenders and wait staff had an attitude. This is a very expensive stay. Drinks were really pricy. I recommend eating and drinking in town.

Friends_and_family Friends

4/10

Poor

03 Feb 2026

Jessica

Prices were astronomical and then they added on a hidden fee at checkout that wasn’t disclosed. Very disappointing.

Leisure Family

10/10

Exceptional

03 Feb 2026

Jennifer

Staff friendly amenities

Leisure Family

6/10

Pleasant

01 Feb 2026

Camron Leigh

Food staff was rude, food was subpar and way over priced. Wait times for food was ridiculous (waited 90min for a pizza)
\"Continental breakfast\" was $90, beach elevator was being serviced so not ADA accessible for beach

Leisure Family

10/10

Exceptional

01 Feb 2026

Pamela

The Westin is a top notch luxury hotel. Everything you need is there and you can just relax and enjoy the beautiful room, restaurants and pool. The staff are friendly and accommodating. It is a lovely hotel.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Shelby

Clean rooms, friendly staff, they made it easy to access rides to explore the island.

Leisure Family

10/10

Exceptional

31 Jan 2026

Eileen Steele

Everything was wonderful

6/10

Pleasant

30 Jan 2026

Lamont Hubert

The room was a 95 out of 100 in cleanlines and comfort, however the size of the room based on price was not sufficient.

2/10

Poor

29 Jan 2026

Laura J

Snowed in NY- super storm Fern

10/10

Exceptional

28 Jan 2026

Anne Smith

Well kept facilities, comfortable room and courteous staff made for a relaxing vacation.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Bobbi

Wonderful room facing the ocean. Slight hiccup with air conditioning in the room, but they fixed it right away. Food was good - loved Luna Mar. Pools were gorgeous. Entertainment was fun. Rooms were cleaned every day. Would definitely return.

8/10

Excellent

27 Jan 2026

rashjwon

The hotel, restaurants, amenities, and over vibe was Amazing!!! Why I can’t give it all 5 stars is because we stayed there Tuesday-Saturday and did not get any house keeping. Except for the second day at 8 am. Other than that, it’s definitely a great place to stay!

Leisure Partner

2/10

Poor

27 Jan 2026

Edward

My husband had a medical emergency the night before we were supposed to arrive there. We tried to change the dates. The airline would change the dates but YOU WOULD NOT. I tried calling and no one would respond back to me. So no I’m not happy.

6/10

Pleasant

26 Jan 2026

John

Lobby, pools, outdoor resturants were very nice. Unfortunately, the front desk staff that we experienced (3 or 4 different) individuals were cold, with attitudes as if they were doing us a favor speaking to us. Melania and Jessica at the main bar restaurant Luna Mar were very good and very service minded as were the managers. You need to be prepared and capable of climbing stairs which we didnt mind. Food was okay, Luna Mar had good bar food, salt shack had good bbq but very very long waits. Sugarfin, not so great. Bell and car service teams were very accommodating. Overall, a nice place to stay if you like the hills and terrain of St Thomas. Last note: as a long time Marriott Bonvoy member, the front desk service team including management was the worst experience I had and I travels 80% for business and mostly stayed at Marriott 's. Its an island thing with St Thomas... vey different in Aruba as an example.

Leisure Partner

4/10

Poor

26 Jan 2026

Kelsey Jean

My stay at the Westin St. Thomas has been extremely disappointing and far below the standards expected of a Westin property.
From the moment we arrived, the experience has been unacceptable. Our room has a persistent musty odor and smells strongly of mold or mildew. This is not only unpleasant but raises serious health concerns. Given the premium rates we are paying, this alone is unacceptable and has made it difficult to feel comfortable in the room.
Service throughout the resort has been consistently slow, disorganized, and, at times, rude. One particularly frustrating example involved your advertised daily happy hour. We were told happy hour was available, only to be sent from one bar to another. At the first bar, we were informed they did not participate in happy hour at all. After being redirected, it ultimately took 38 minutes to receive just two drinks. The drinks were very watered down, and this should not be happening for the price point we’re paying. They also had no straws available. To make matters worse, we later learned that happy hour is not offered on Sundays, despite being advertised as a daily amenity. This lack of clarity, coordination, and respect for guests’ time is unacceptable.
The food quality throughout the resort has also been extremely poor. Meals have been consistently disappointing, poorly prepared, and not remotely reflective of a luxury resort experience. Save your money and pick another resort.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Joseph

Staff was great.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Sean

Clean room, great view from the balcony, delicious meals as well!

Leisure Friends

6/10

Pleasant

23 Jan 2026

Cindy

Friendly staff, clean room, tub wouldn’t drain and mattress needs upgrading. The price per night was a bit ridiculous but we had no choice since our flight was canceled and all other hotels were booked.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Vincent

Second Stay, Even Better Than the First — Truly Exceptional
Our return visit to The Westin St. Thomas Beach Resort & Spa somehow managed to exceed an already unforgettable first stay. From the moment we arrived, it felt less like checking into a hotel and more like coming back to a place where we were genuinely remembered and welcomed.
This trip was especially meaningful as we were celebrating my wife Diane’s birthday week, and the Westin went above and beyond to make it special. Thoughtful surprises greeted us in the room—complimentary wine, cheese, cupcakes, and champagne—and one of the most touching moments was a bellhop softly singing Happy Birthday to Diane. It was sincere, unexpected, and perfectly captured the spirit of the resort.
Our ocean-view room was beautiful, with stunning sunsets each evening and cruise ships gliding by in the distance. Falling asleep to the sound of the waves and starting each day with that view never gets old. The resort itself is pristine, peaceful, and perfectly situated along Morningstar Beach.
Dining on property was excellent. Luna Mar and Sugarfin were standouts, and the nighttime atmosphere along the beach—with the waves, the lights, and the breeze—was simply magical. Every staff member we encountered, from guest services to dining and housekeeping, was warm, attentive, and genuinely kind.
What truly sets The Westin St. Thomas apart is its people. The conversations, the smiles, and the care shown throughout our stay made this trip.

Leisure Partner

4/10

Poor

20 Jan 2026

Marcia

My mom had a fractured ankle on the 7th and the fire alarm was going off demanding every one to evacuate

Leisure Family

2/10

Poor

19 Jan 2026

Jennifer

Checked in and the hall was filthy. Dirt and clearly hadn't been mopped in who knows how long. Our room floor was dirty with sand, and someone's toenails. Trying calling numerous times and no answer at any extension except in room dining. They stated they would transfer us numerous times and just continued to hang up. Went to the front desk and asked them to clean the room. After that we received 2 towels one day and no room cleaned the day after. Tried calling and speaking to anyone but absolutely no answer. A glass outside of someone's room was there for three days. Absolute neglect or care here. For the price and it being a Westin we were clearly disappointed and will no longer be staying at their hotel \"resorts.\"

Leisure Partner

8/10

Excellent

18 Jan 2026

Catherine

The atmosphere and amenities, the location and the views are breathtaking. It is a wonderful place to visit for a getaway.

Leisure Family

10/10

Exceptional

17 Jan 2026

Dallas

Staff was great, friendly, helpful. Grounds are beautiful. Great views, beach access.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Ellen

Cove view only, from our room.
Swim up bar great.

Leisure Family

10/10

Exceptional

13 Jan 2026

Eddie

Absolutely stunning!
Friendly staff, great food, and very clean, and beautiful beach! If your going to st Thomas this is a must place to visit!

10/10

Exceptional

11 Jan 2026

SIMI

Excellent

10/10

Exceptional

10 Jan 2026

Thomas

Very courteous staff, great property, wonderful view of the water

8/10

Excellent

09 Jan 2026

Madison

beautiful views! loved the swim up bar and adult pools! wish it was a little more walkable, instead of taxing everywhere but they made it very easy to get taxi. food was okay

Leisure Partner

10/10

Exceptional

08 Jan 2026

Erin

Clean - Friendly- Food was amazing

Leisure Family

10/10

Exceptional

07 Jan 2026

Annette

The Westin is best place to stay in the island ! Lots to do between them and Buoy Haus next door. Beach is small so have to get up 7 am to reserve chairs vanishing edge pools nice, and sugar fin and Isla blue best choice restaurants . Amazing views

6/10

Pleasant

07 Jan 2026

Margaret

It felt as the hotel was understaffed because we saw that all workers were working l long shifts and many hours. The overworked staff, sometimes iwould be unfriendly as a result.Definitely not keeping the places as clean as I would’ve expected for a Marriott. Lack of towels, limited menus, only snacks available in the store. The tourists and activities Director Kyra was amazing, and the opportunities for that was exceptional. Front desk was very friendly and accommodated us for a late check out due to our flight situation.

Leisure Partner

6/10

Pleasant

07 Jan 2026

COLLEEN

The overall service level needs to improve in terms of the restaurant staff. The concierge service was lacking; limited help and often not there. There were days when there was no bar service at the pools.

Leisure Family

10/10

Exceptional

06 Jan 2026

Greg

Great

2/10

Poor

05 Jan 2026

Alexa

The hot

4/10

Poor

05 Jan 2026

Kyle

Our week-long stay as a family was mediocre at best. The hotel is in a great location, but the service was terrible (housekeeping did not service our room one day). The food at the resort was mostly unavailable and was very overpriced. There were too few employees for the number of guests.

If you are looking for a Caribbean vacation, your money is better spent at a different resort or an AirBNB.

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Noreen

Our room smelled like mildew and for the size of the resort more than two elevators should be required, everyone was always waiting and waiting for an elevator.

Leisure Partner

10/10

Exceptional

31 Dec 2025

JODY

All of above

Leisure Family

6/10

Pleasant

30 Dec 2025

Peter

The staff members need to learn to

2/10

Poor

28 Dec 2025

Holly

Staff, amenities and over experience

Leisure Family

8/10

Excellent

28 Dec 2025

Swapnil

Great room, hotel, pool, beach and location. Very luxurious feel.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Xuemei

Everything is perfect. Just same as my dream vacation

Leisure Family

10/10

Exceptional

26 Dec 2025

Kimberly

Clean room. Very friendly and helpful staff. Everything was on site. I love the coffee shop.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Deborah

Exquisite views and lovely amenities.

4/10

Poor

24 Dec 2025

Steven Bradley

For a Westin, this hotel didn’t meet the Westin bench. The seating throughout especially in the Lobby area is filthy. The service in the majority of areas, not helpful and while I respect “island time”, the consistency of taking a long time for every request became tiresome. Disappointed and would not recommend.

Leisure Family

6/10

Pleasant

24 Dec 2025

Mahesh

Not my best experience, as we felt the front desk staff could have been polite to us.

10/10

Exceptional

23 Dec 2025

Luis David Aponte

Hotel and rooms were great! Staff were very friendly and helpful!

Leisure Partner

8/10

Excellent

23 Dec 2025

Roger D

Great!

Leisure Self

8/10

Excellent

23 Dec 2025

Michelle

The facilities are all very clean, the staff was friendly, the food was really good

Leisure Family

8/10

Excellent

22 Dec 2025

Kimberly

Overall very nice. Out of a ton of food options. Staff was nice. Water was cold to shower in the morning. Fine at night. Construction noises during the morning. Beautiful looking hotel.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Katherine

Was nervous to stay here after reading a sting of bad reviews and I must say my hotel stay blew me away!! Amazing ocean views from every angle of the hotel, delightful staff.

Friends

8/10

Excellent

17 Dec 2025

Kim

All food was horrible and grossly overpriced

Leisure Partner

4/10

Poor

13 Dec 2025

Overall not impressed. Pretty location however there is no beach access at the hotel and you must take a car anywhere from the hotel (not walkable to town). This means either a rental car or $9+/person one way taxi to go anywhere.

House keeping was very poor the 4 days out of 5 they did come. They took my bath mat twice without replacing. No cups or soaps were refilled. The plate of fruit in my room upon arrival was still there by the end of the trip. When I spoke to at Jevon front desk, he explained there are 2 cleaning crews and they still often don't get to all of the rooms. He didn't seem surprised I needed more soap and the bath mat but did not know the standards of what house keeping should be doing. He said he would remove one of the resort fees which did not happen. Also said he'd have a manager in hospitality reach out which did not happen either.
To think this is the treatment I get as a Marriott ambassador makes me cringe to think what others have experienced.
I'd recommend finding somewhere else during your stay.

6/10

Pleasant

12 Dec 2025

Anne

Food selections at restaurants wasn't great. Our room had a musty smell when the air conditioning came on.
Hotel itself was very nice.
Airport transfer using taxi service could have been mentioned ahead of time. Shared transfer which was basically the same was twice as much.

8/10

Excellent

10 Dec 2025

Olga

We did not get adequate housekeeping service--one day, the staff did not come until 5 pm, and another day we ran out of toilet paper and had to request it from the front desk. We also did not receive replacement coffee pods and when we requested it from the housekeeper, she told us she didn't have any more.

Apart from that the resort is beautiful and staff was very friendly.

Leisure Partner

6/10

Pleasant

09 Dec 2025

Alex

Food options

10/10

Exceptional

07 Dec 2025

Michael

Amazing place

10/10