Windward Passage Hotel

U.S. Virgin Islands , St. Thomas
St.Thomas, Veterans Dr.
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100 reviews shown

6/10

Pleasant

12 Mar 2026

Patricia

Bay view from the room was nice on some mornings seaplanes would land in the bay waking us up in the early morning. We asked one of the front desk workers if she could take a picture of us seeing that the lobby was empty with no else checking in and she seemed bothered by our request.

Partner

6/10

Pleasant

11 Mar 2026

Barbara

Did not live up to the pictures that you presented although the bed was clean in the bathroom was clean

6/10

Pleasant

11 Mar 2026

Sharon

Ocean view. Main road in front of hotel. There wasn’t a concierge to help plan activities.

Self

6/10

Pleasant

09 Mar 2026

Shakeema

The property felt dated and stale except the main lobby area. And the rooms were not updated. The pictures did not match the reality in my opinion.

Family

8/10

Excellent

09 Mar 2026

Erin

Great location for exploring the waterfront area and close to airport. No beach access. Rooms are very clean but a tad run down. Hotel staff was very nice. No hairdryers available!

10/10

Exceptional

08 Mar 2026

MARILYN

The ocean was not visible from my room.
It would have been nice to have electrical outlets close to the bed/night stand. The outlets were all being used for lamps etc. and the only available one was behind the little fridge across the room.

Partner

10/10

Exceptional

08 Mar 2026

Sandra

Ocean viewcwas spectacular

4/10

Poor

06 Mar 2026

Jennifer

Expedia advertised it falsely by stating there was a white Sandy beach and there was not a Sandy beach but 20 minutes away false advertisement. Overpriced. Poor restaurant, food, limited selection, and overpriced.

10/10

Exceptional

06 Mar 2026

John Edward

I had a clear view of the ocean. My trip was a last minute decision to vacation away from the long winters ice and snow conditions. Thank you, it was perfect

Self

2/10

Poor

04 Mar 2026

Sasha

The security staff was great. That’s about all I can say about the property. The pictures are a poor representation of what you actually get. The bathroom is covered in lime and rust. I’m sure from the water quality. Sheets yellowed again I’m sure from the water quality. During our stay the hotel ran out of water. The restaurant is over priced, it stinks, and it’s out dated. The other positive thing is that it is close to the ferry and close to downtown.

Partner

8/10

Excellent

03 Mar 2026

JOHN

Check in was horrible. The stay was ok. Clean hotel with things to do around it.

10/10

Exceptional

02 Mar 2026

Bjørn Tore

We did not see ocean from the room, but we where there only to sleep.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Robert

We had a clean room, the maid came thru daily and replenished our towels swept up our sand and mopped the floors, and made the beds. The security there were nice and helpful. Didnt see any roaches like other reviews. Our stay was very pleasant with a nice ocean view. The breakfast they offered was good and affordable. Id stay here again.

10/10

Exceptional

01 Mar 2026

Ron

This place was phenomenal, the hotel room was a great price with a great view, the staff was very courteous and helpful, th rooms were very clean the only negative about it is we ate breakfast in the restaurant and breakfast cost $65. Quite a bit overpriced but other than that everything else was great.

Partner

10/10

Exceptional

28 Feb 2026

Kelly

Omg i was extremely happy with thos hotel and the staff was so friendly and helpful! Very clean and quiet sstay it was perfect!

Friends

6/10

Pleasant

27 Feb 2026

Bridgett

Had to call maintenance for the TV to work. Told the maintenance guy that the refrigerator WAS NOT COLD!!! Nobody never came back to replace or fix it. Beds were comfortable. No window outside view and there was a sliding glass door that was covered up so you cannot see outside. Staff was nice. Pool was nice. Bar area outside was nice. I checked out Monday 2/23 and still have not received my $150 deposit yet as of 2/27/26.

Partner

10/10

Exceptional

27 Feb 2026

Steven

Staff was excellent and went out of their way to assist.

Family

6/10

Pleasant

25 Feb 2026

Alisa Madglene

check in time they’re not on time there, We didn’t get checked in till after 6 PM. I will say the room was clean and pretty nice matters was not the best little lumpy. convenient to the ferry and to the shops in town and restaurants and only 10 minutes from the airport.

Partner

4/10

Poor

25 Feb 2026

PATRICK

We stayed there 5 nights. They cleaned our room 2 times and only after going down to the front desk and asking. The building has potential but the amenities are lacking. The pool had 4 tables, 2 had umbrellas, a dozen or so chairs and just 2 lounges. No food or bar during the daytime. And everybody that worked there in any capacity performed their jobs like it was their first or second week on the job

Partner

4/10

Poor

24 Feb 2026

Monica

This hotel is so run down and dirty! I picked it because we could walk to the ferry and it was for only one night but the rooms were so run down I didn’t even want to sleep in the bed. The people were nice but the ice machine were not working, no place to eat onsite and our door was broken from what it looks like being kicked in at some point so we changed rooms, not much better! Thankfully it was only one night.

Friends_and_family Friends

2/10

Poor

23 Feb 2026

PERSHA

Ac didn’t work. Was placed in room with doubled beds instead on kingsize

4/10

Poor

23 Feb 2026

Rebecca

The hotel itself was fine, decent rooms, good location and the day staff was extremelyhelpful and pleasant, but the bar behind the hotel went until 12:30 am (and thos was a sunday) and I was staying here for work and had to get up at 6 am. I know most people traveling to St. Thomas are on vacation, but still may not want.to hear thumping music all night. I was told by the night staff that thats just how it is.

Self

10/10

Exceptional

23 Feb 2026

Lawrence

We had to switch hotels last minute when our flight home was delayed due to a big winter storm and our prior hotel was booked solid. We found the staff welcoming and accommodating, the room clean and spacious, and even had a minute to relax poolside. Thanks, Windward!

Partner

10/10

Exceptional

23 Feb 2026

Ana

Clean and quiet room

Partner

4/10

Poor

23 Feb 2026

Laura

The property was not well kept and it was Super loud at night. Rooms on the far side of the hotel face an area with a very loud bar/event area.

4/10

Poor

23 Feb 2026

Roxanne Valentina

The room did not have an iron. We asked for one, twice and it wasn’t brought until we mentioned it a third time.
One of the women at the front desk was not welcoming, at all. Never said hello. Never asked us anything. When my daughter went down to get snacks they didn’t take cash or Apple Pay. This was never told to us upon arrival. Same front desk woman never offered my daughter the option to charge to the room until I came down with her to ask. Just very cold in general. On the bright side, security was always on staff.

Family_with_children

8/10

Excellent

19 Feb 2026

Guy D

The room was clean, cleaning staff very helpful. Hotel security staff very helpful in getting cabs and checking on us.

Partner

10/10

Exceptional

17 Feb 2026

Kemiesha

Exceeded my expectations. Leah at the front desk was exceptional, she gave recommendations for restaurants and beaches in the area. Will definitely be returning!!

Partner

10/10

Exceptional

17 Feb 2026

Lyle

Everything was excellent; the staff was very helpful.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Ramón

Yes

Business

4/10

Poor

17 Feb 2026

David

It is very old and warn out. Limited services, cranky staff, poor condition, run down

2/10

Poor

17 Feb 2026

Stacy

I prepaid for my room and the front desk staff tried to run my card for $239 again and said she made a mistake. The moment you walk in the room it feels dirty the sheets and bed carries a cheesy odor. I will never come back here again. I was warned not to make reservations here. Never again

Partner

10/10

Exceptional

16 Feb 2026

Ronald

The staff was friendly and was there to help us get around on the island.
Our room was neat and clean.
Would stay here again as the hotel was in walking distance for us.

Leisure Family

10/10

Exceptional

15 Feb 2026

Andre

Shot out to the bar tender Melvin

Leisure Partner

6/10

Pleasant

15 Feb 2026

Rebecca

Amenities, restaurants, bed size

Leisure Partner

6/10

Pleasant

15 Feb 2026

Deborah

Check in process was terrible. Rooms were not ready when promised. Room was just ok—clean but neede som work. Plumbing fixture was loose.

Enjoyed breakfast at hotel and convenience to ferry

Leisure Family

6/10

Pleasant

14 Feb 2026

JOHN CLARKE

very expensive
very ole hotel room
good for solo traveler
good breakfast!!

10/10

Exceptional

13 Feb 2026

Kay

The hotel was wonderful the staff was amazing especially the security guards everything was perfect the only thing they need to do is upgrade the TV to Smart TVs so that way you can be able to watch different things but otherwise that everything was amazing everyone was well respectful and you was able to get to a whole bunch of stuff from the hotel

Business_and_leisure Partner

6/10

Pleasant

12 Feb 2026

Beth

The room and furniture were mostly outdated. The bathroom was very old and stained. Half of the bed was completely broken. The sliding glass door wouldn’t open very well or lock. The closet door wouldn’t budge. The staff at the front desk could’ve been friendlier.

10/10

Exceptional

12 Feb 2026

Malcia

The room was clean

Self

8/10

Excellent

12 Feb 2026

james

I had a very nice room, and the hotel is centrally located right in town. Staff was great, and I did not experience any issues. Would definitely stay at Windward again.

Leisure Self

6/10

Pleasant

11 Feb 2026

KIM

Clean but air conditioner couldn’t keep up. Bathroom fixture were old and barely working.

Partner

2/10

Poor

10 Feb 2026

Lee

So bad, we didn't stay

10/10

Exceptional

09 Feb 2026

Khalil

Clean room good staff friendly

8/10

Excellent

08 Feb 2026

Kamille

Friendly staff

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Sean

Cheap hotel - you get what you pay for.

Leisure Family

10/10

Exceptional

07 Feb 2026

Kelly

The room was spacious. The view was exceptional. Quiet courtyard perfect for a quiet morning coffee.

6/10

Pleasant

06 Feb 2026

Despina

Old hotel. Shower head was rusted never used it made me nervous

Leisure Partner

8/10

Excellent

04 Feb 2026

Ben

Staff were very helpful, room was clean and good value. Restaurant (breakfast) was a bit expensive and the room is not very attractive. Walking distance from Road Town ferry terminal a big plus.

Leisure Family

10/10

Exceptional

03 Feb 2026

Andrzej

I am satisfied

4/10

Poor

02 Feb 2026

Jeffrey

The bathroom drain keeps cloging up

Leisure Partner

4/10

Poor

02 Feb 2026

Ebony

Room was seriously outdated and bathroom had issues with the toilet

Partner

8/10

Excellent

01 Feb 2026

Kathryn

Room clean staff friendly

Partner

6/10

Pleasant

27 Jan 2026

Constance

The room was acceptable. There was no lock on the sliding door which faced the back. I had paid to stay with a receipt for 5 days. On the 4th day Hyacinth called my room to say that I did not have it reserved. She was going to charge me an additional $269 I left.
.

Business

10/10

Exceptional

27 Jan 2026

Carol

The room was nice and the staff was very professional and helpful. Leah, Nisha, supervisor Khalil, Hyacinth etc. They all displayed very excellent customer service.

8/10

Excellent

26 Jan 2026

conan

Staff was great, no dryer in room and doors on bathroom doesn’t lock, but everything else was great

Leisure Partner

2/10

Poor

26 Jan 2026

Carly

Room was neglected and property seemed sketchy.

2/10

Poor

26 Jan 2026

Tammy

This place is in a very low income area. Does not feel safe and we come from policing background. Large iron gates attempting to secure property but main gate you walk through is open??? Room was so over powered by a cleaning solutions and floor soaking wet so had to leave shoes on. Bed dirty and patio door for ocean view $$ wouldn’t lock and said it has been broken for years? Main door to room you could put a hand under. Just nasty. The other views looked at garbage and slum area.

Leisure Partner

8/10

Excellent

26 Jan 2026

Margaret

Very nice and helpful staff, very comfortable beds, decent sheets and towels, charming older grand hotel decor. Rug in room fading. Breakfast menu (not included) was nice. Would stay again for sure — just across the street and one short block to the ferry, so walking distance.

Leisure Family

10/10

Exceptional

25 Jan 2026

STERLING

Yes

6/10

Pleasant

25 Jan 2026

Keneil

The location is perfect, the hotel needs an upgrade/refurbished most stuff in the room rusted the furnishings falling apart the facility has potential but needs to be maintained.

4/10

Poor

22 Jan 2026

John

The room was fine, but restaurant was not open for dinner, which we were depending on. It took us two hours after check in time to wait to get in to our room due to the electronic key system not working. Not ideal after a 15 hour travel day! Would never go back.

Leisure Partner

6/10

Pleasant

19 Jan 2026

Colin

The room was very good, very clean, but most of the television channels did not work. I didn't sleep because there was noise on the compound from around 11 pm until around 3 am. I am not sure if that's normal. The staff was friendly and courteous.

10/10

Exceptional

17 Jan 2026

john

All pretty good. No issues.

8/10

Excellent

17 Jan 2026

Anthony

Yes very clean.

Leisure Family

6/10

Pleasant

17 Jan 2026

Brett

6/10

Pleasant

17 Jan 2026

Kathleen

Ok stay for one night.

Leisure Partner

8/10

Excellent

16 Jan 2026

Willa D

It was very pleasant

8/10

Excellent

16 Jan 2026

Ian

great option for exploring the island - bus stop (safari) right outside will take you most stops for 2 dollars a person vs 30-40 with a taxi

4/10

Poor

15 Jan 2026

Jane

Hotel is very old and in disrepair. Mold in rooms

Business

6/10

Pleasant

13 Jan 2026

Greg

Room was OK. No restaurant on site. No sit down restaurant nearby.

Leisure Family

10/10

Exceptional

13 Jan 2026

Christine

Clean room - friendly staff

Self

10/10

Exceptional

12 Jan 2026

Laura

This hotel has a great Caribbean vibe… The staff are all so friendly and very helpful! Room was clean and comfy! Easy walking To shopping and dining. It’s on the water with a street running in front of the hotel… As many of the hotels are. You could sometimes hear street Traffic, but it didn’t interrupt our sleep! Would stay here again!

6/10

Pleasant

11 Jan 2026

Claudia

Staff was super helpful.
However, small things like tv remote didn’t work,

Partner

6/10

Pleasant

10 Jan 2026

john

Check in took over two hours. The hotel’s computer system was not operating. About a dozen different parties had to wait the two hours. Some waited longer.

8/10

Excellent

07 Jan 2026

Aprile R

It was just okay. However the only cool thing was that it was close to whatever we happened to be doing each day. They do advertise for breakfast Tuesday-Saturday but nothing was ever out that we saw. They should probably take that sign if thats the case. The staff was nice.

Leisure Family_with_children

6/10

Pleasant

07 Jan 2026

Kennedy

Mid seemed kinda dirty

Leisure Friends

8/10

Excellent

06 Jan 2026

Jill

The property is conveniently located.

8/10

Excellent

04 Jan 2026

Paul

It was good . Close enough to walk around town.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Judy

Reception Check in Staff. She was amazing
She worked her magic to get our 2 rooms on same floor.
Then she delivered a hair dryer to my room

10/10

Exceptional

04 Jan 2026

Antonio

Room was cleaned daily. Ladies in the front desks were all nice and helpful. I had a problem with my toilet, maintenance fixed it while i was out.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Andrzej

City center with benefits like: meal, ferry to other island, hydroplane airport, grocery..., Very good hospitality

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Christine

We were so lucky to get rooms after all flights were canceled.

8/10

Excellent

04 Jan 2026

Allen

Clean rooms, pleasant staff. Especially older day time security and bellman. Unfortunately, hotel does not live up to it's great potential. A large hotel with fabulous possibilities, the best location in Charlotte Amalie,but restaurants, bars,etc are closed. Terrible to see that! They need someone with some imagination, to make it an absolute place to be.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Mae

Cold AC!

6/10

Pleasant

03 Jan 2026

Emma

The building was old, not renovated, but clean. Everyone was helpful but there were things listed on their website that they did not offer. Like free shuttles to Megan Bay.

8/10

Excellent

02 Jan 2026

Jenna

Enjoyed our stay. clean and comfortable.

Leisure Family

4/10

Poor

01 Jan 2026

gary

Know

6/10

Pleasant

01 Jan 2026

Viviane

Not really a balcony. Also if you are facing the side street, it is very noise during the night

Family

2/10

Poor

31 Dec 2025

Hatshepsut

I’ll start my review with the front desk staff, they were very nice and courteous. I can’t take that away from them. However, while staying at the hotel I had my do not disturb sign on my door for my entire stay. Someone went in my room and stole my Versace shades. They have no way of tracking the keycard swipes to know if someone entered my room while I was gone. Once I informed the manager of the situation he informed me that I could make an incident report and that the housekeeping supervisor would talk to the housekeeping staff. At this point I knew I was never going to see my shades again because whoever took them had taken them a day or two prior while I was out. I never wore the shades during my entire stay so they should’ve been in their case. To steal from someone while they’re traveling is low. To enter someone’s room after they place a do not disturb sign on their door is wrong and it should not be tolerated in any way. The hotel advertised that they have a restaurant. They do not. The restaurant is not open so you either have to order food or go to restaurants nearby. I personally will never stay at this property again. Just because they have thieves working there. The location is convenient but peace of mind is most important to me. This was my second trip to St. Thomas. I stayed at margaritaville previously. While it’s more expensive I recommend staying there over windward passage.

Leisure Family

10/10

Exceptional

30 Dec 2025

David

In charlotte amalie, can get loud at night - staff is excellent but property is still in a noisy area and facilities are dated

Business_and_leisure Pet

10/10

Exceptional

30 Dec 2025

Christian

Great place

4/10

Poor

30 Dec 2025

Pat

Bedding was sub par pillows sub par , rooms need an update no ice machine or mini fridge.
Security guards were the most helpfull and kind. Restaurant didn’t open till we called someone almost 7:30 and try and serve us cold coffee we left.

Leisure Family

8/10

Excellent

30 Dec 2025

BARRY

Breakfast was supposed to be included, however they didn't offer breakfast 3 of the 4 days of my stay. On the sole that they served breakfast they wanted to charge for and denied service . False advertisement.

4/10

Poor

30 Dec 2025

Alton

The hotel is outdated. The room furniture is very old, you have to flush the toilet at LEAST twice. The ice machine on the 4th floor completely gone just a hole. The pictures online are misleading. The restaurant wasn’t available.

Leisure Partner

6/10

Pleasant

30 Dec 2025

Ramzi

The hotel was okay, not the best but not the worst either. The restaurant was never opened though, so not sure what happened there. The security person was a really nice person and helped us a lot.

4/10

Poor

29 Dec 2025

Vladimir

Room was not good at all for the price

Leisure

8/10

Excellent

29 Dec 2025

Roman

The wife really liked the hotel overall experience

10/10