Name: Starz Hotel
Address: Constant 38, St. Thomas, 00802, VI

8/10

Excellent

20 Jul 2026

Leslie

Deberian al menos tener agua disponible en las habitaciones

6/10

Pleasant

11 Jul 2026

Violette M

I stayed for 4 nights and 5 days.
There was no cleaning done to Room #301.
I had to ask for towels and bath mats daily.
One of the electric outlets had black burn marks on it.
We didn't touch it.
We had to empty our bedroom/bathroom trash daily.
No one came to the room at all.
There was no bed linen change either.
The room was clean when we got there.
Someone at the hotel gave us the phone number of a local taxi driver.
We are truly appreciative of this gesture.
The location was conveniently located to most establishments.
If these issues are corrected, we would definitely come back to the Starz Hotel in STT.
Next time we would definitely rent a car.

6/10

Pleasant

25 Jun 2026

Thomas

Ac didn’t work in first room they accommodated and moved me to another room only issue was it was Saturday night and it was above their restaurant and bar and the music was so loud it shook your floor and you had to liste in to it until 12 pm. After I said something they accommodated me again moved me to a quiet room and gave me a free night. So if you do ever have an issue there speak up and they will most definitely make it correct. It was my second stay here and I enjoy the place so since they fixed all my issue I would definitely recommend them for a stay in St Thomas.

Self

2/10

Poor

15 Jun 2026

ricky

I didn't like anything about the hotel, especially the rudeness of the staff.

Partner

6/10

Pleasant

09 Jun 2026

Yolanda

Everything was ok but the tv kept messing up over and over but the people was ok we had fun tho it was ok they said we had a kitchen and we didn't

Friends

10/10

Exceptional

31 May 2026

Gefry

Perfecto todo

6/10

Pleasant

30 May 2026

Laurie

The front desk girl was surly and unhelpful. The bar around the corner played loud music until midnight. The hotel is built straight up on a small space. Only stairs available . Rooms are teeny and good for 1 person, maybe 2 if you sleep tight. Every thing was clean tho, air worked, but not the tv. Worked for one night to get to the airport. If you are fussy don't go here

10/10

Exceptional

20 May 2026

Veronica N

The room I was assigned at first was clean and tidy, and the bed was very comfortable, but the air conditioning was having some issues. So I went to the receptionist and she was able to change my room for one that had working air conditioning. The receptionist was super helpful and patient with me, which I deeply appreciated. My stay at Starz Hotel was overall lovely and comfortable.

Self

10/10

Exceptional

17 May 2026

Thomas Joseph

Excellent little hotel, the rooms are freshly remodeled and I can’t say a bad thing about my stay there

6/10

Pleasant

13 May 2026

CANDYCE

This is not for traveling with big luggage, you have to walk up a hill and upstairs. i always do a clean sweep. wipe down bathroom, the shower head was black when i started wiping.so imagine if i had just jumped in the shower. \"can you say rash\". i sprayed the bed but slept on top the comforter. No real parking spaces. no safety lack or extra security so be creative. over all it was ok for my 2 night stay. PLEASE CLEAN FIRST BEFORE RESTING

Family

10/10

Exceptional

06 May 2026

JAVIER E

Nice remodeled rooms. Excellent staff and very friendly. Limited parking area.

Self

2/10

Poor

28 Apr 2026

Ailsa

First of all this is not a 24/7 hands on place at all. The front desk only works from 8am to 10 pm. So if you have anything that you need you won't get it. If the pipe burst, need towels, light bulb you won't be able to get anything ontil that time. So emergency around that time isn't available.
Outside my room iheard a loud bang. It was glass that was broken by whom I don't know I was too scared to go and find out. That happened the 2nd night.
They need to make that gate higher anyone can jump over that gate or find a way over. It'slike soon you go up those stairs the room is right there. At times the gatewould be open.
This place can be a whole lot better. I am shocked at Expedia for recommending this place at all. The staff was helpful in the day when they are around.
I have never come across a place like that before. First and Last Time!!!!

Family

4/10

Poor

20 Apr 2026

Mlchael

Room 304 has commen balkoney just outside room - narrow sliding door in between. 2 feet between bed and seating in this commen balkoney. This giving curtains must be closed for pricicy giving no natural light or view outside view from room. In relation to price unacceptable. No price reduction offered or excuse given when we put forward the issue. Refrigerator and coffe machine but no cups, classes, butteled water or other nesseseries available.

Partner

6/10

Pleasant

16 Apr 2026

Rosalind

Air conditioning was effective. Needs better parking

Family

6/10

Pleasant

13 Apr 2026

Brittany

Very small accommodations… it was fine for a quick one night day, but I wouldn’t recommend more than one night.

Self

2/10

Poor

10 Apr 2026

RACHELLE

be careful with this hotel my stay was prepaid and now i have to dispute the charges on my visa still not refund cause they put extra charges on my visa

Friends

4/10

Poor

07 Apr 2026

Diane

room was clean and there was a tv and coffee maker, otherwise it was AWFUL. The parking was not safe for my elderly parents to navigate. There was no elevator, and my mom had a terrible time on the stairs. No hot water for showers. There was trash in the refrigerator. Restaurant was a room, not enough seating for the 4 of us. Extremely loud people outside and in hallways. Someone even tried to enter our room in middle of the night. It was worst experience ever.

Family

10/10

Exceptional

06 Apr 2026

Wendell

Clean room no complaints

10/10

Exceptional

05 Apr 2026

Moises

Excellent stay. They also rent cars which made it so convenient! Will definitely go back!

Partner

4/10

Poor

29 Mar 2026

Irina

The hotel is located in a bad, sketchy area and I did not feel safe during my stay. The room lacked basic amenities such as a safe, microwave, glasses, and tea/coffee facilities. The shower water temperature fluctuated between cold and warm, with very poor water pressure, and there was no shampoo provided. Additionally, there were problems with the electricity.

Partner

2/10

Poor

29 Mar 2026

Donalin

Not a pleasant stay.

Self

10/10

Exceptional

17 Mar 2026

Anaiyah

Downtown close to the airport

Partner

10/10

Exceptional

17 Mar 2026

Haseena

The room was clean and the staff was friendly. The only thing I didn’t like was that the walls are pretty thin so if someone in the room next to you is having a loud conversation or watching the tv you will hear it all.

10/10

Exceptional

16 Mar 2026

Julie

Proximity to Crown Bay Marina was very convenient, while lackluster, still an enjoyable stay and extremely accommodating staff

4/10

Poor

13 Mar 2026

Tina

Starz is in a shady area to begin with, but the amenities are a joke. For starters, there is no place to park unless you park on a very steep/narrow hill which either blocks you or someone else in. We ended up parking on the sidewalk. There is no elevator, so regardless of what floor you are on, you will be dragging your luggage up stairs. The casino/bar/restaurant is so small and the air conditioning was blasting. There is barely any seating. I can't speak to the menu or food because we walked in, looked around, and walked right back out. Our room had the smallest \"queen

8/10

Excellent

10 Mar 2026

Matthew

The room was clean and updated. There is an attached bar and grill. It is small but has nice staff and good food. The hotel also has a nicely lit courtyard where we sat and had a couple drinks. The parking is limited and there is a noisy nightclub next door. Good place to stay for a night or two.

8/10

Excellent

10 Mar 2026

Alyssa

Staff were nice and friendly. The room seems renovated lately and clean. Not a lot of parking but the location is easy to find.

Partner

4/10

Poor

03 Mar 2026

Shelly

Staff were friendly. My room smelled moldy. I used a T-shirt to cover my face during the stay. It was close to the airport which was a good thing. Water and soda were in the room which I thought was nice. No bath towel was assigned to my room. Was a good stay but wouldn’t return. There was a bar and casino in the same complex.

Self

10/10

Exceptional

27 Feb 2026

Dennis

My room was very clean and the staff were very friendly! Car rental was affordable and easily handled at the front desk!

Partner

6/10

Pleasant

25 Feb 2026

cristopher

clean hotel but in a bad area, had to taxi everywhere

Partner

6/10

Pleasant

22 Feb 2026

Faheem

Front desk staff the young lady seem to always have a attitude

Self

6/10

Pleasant

21 Feb 2026

Susan

Very small room. Bed squeaking and sagging. No microwave or coffee maker. Front staff friendly and helpful w taxis n places to go. Place is clean but walls are very thin and hear people above room also.

10/10

Exceptional

20 Feb 2026

Aarika

Everything was great. We weren’t able to check in because someone still had their stuff in our room, but they accommodated us by letting us leave our stuff there and freshen up in the bathroom so we were able to leave and hit the beach. Nice staff, clean environment, nice patio, bar connected to the side of the hotel, bars down the street walking distance and the beach is about a 30min walk or so from this hotel. Overall, very nice place. Would stay again.

Partner

8/10

Excellent

13 Feb 2026

Jason

Clean room, only issue is the rooms are located over a night club.

Leisure Partner

8/10

Excellent

09 Feb 2026

Tiffany

Stay was amazing only thing is the hot water was in and out other than that perfect stay

Leisure Self

2/10

Poor

04 Feb 2026

Shaneka

When I got in the room, I was met with Nets and mosquitoes. My towels was on the floor. I told the staff and all they could say was sorry. It was awful. I went out and when I came back in. I tried to go to the guest services to get more towels and they were close. I was not able to take a shower. The number that was given to me for carry out was not the right number which is ran by one of the persons in the bar that’s right next to the guest entrance so I had to walk down to the bar order my food and sit there for a while to wait for it to be done.

10/10

Exceptional

03 Feb 2026

barry

clean room and cold AC

Leisure Self

8/10

Excellent

01 Feb 2026

Damon

Everything was good friendly staff

2/10

Poor

30 Jan 2026

Darrell

No parking front desk isn’t

6/10

Pleasant

28 Jan 2026

Shannon

Everyone was very nice and we loved the courtyard and tile work renovations. The only problem was that the bed was very uncomfortable and actually rose off the floor when we both sat on the end. Also, the parking was difficult.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Michael

The room was nice and modern and clean. Glasses or cups for coffee and more towels would be nice.They did not have my reservation from Expedia.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Sakia

Bring your own towels, concierge is not available 24 hours, but overall clean and safe.

4/10

Poor

11 Jan 2026

Ruth

Staff were unfriendly
Cleaner cleaned daily and was very helpful
The rest of them need new jobs and not working in customer service
WiFi didn’t work until the day before I left and I only got that asking for assistance several times
Big water bug my first night crawling around
Casino/Bar/ Restaurant terrible service, two hours for Salmon and Mashed potatoes

Leisure Self

10/10

Exceptional

11 Jan 2026

Michele

Hotel room was simply amazing, had air conditioner issues and they upgraded us. Which was wonderful, but the property around the hotel is pretty rough so be expecting it. the hotel is gated. But for the Price will definitely stay there again.

Partner

2/10

Poor

07 Jan 2026

John

My trip had gotten canceled because of the war with Venezuela, tried to contact the motel, had Expedia reached out nobody called either of us back, they took my money and didn't look back. I had to file a claim to hopefully some day get my money back.
If there where the only motel left in St. Thomas i would buy a tent and stay on the beach. And thats what i would tell anyone looking to book here. Dont do it.

Leisure Self

6/10

Pleasant

06 Jan 2026

Dean

The room was clean and the staff was friendly.

Leisure Family

10/10

Exceptional

04 Jan 2026

Dawn

The food was delicious and the staff so helpful and friendly. Thank you

2/10

Poor

30 Nov 2025

Dionne

We were given one washcloth when we asked for another was told had to wait 2 days to receive any type of room service. The television only broadcasted in Spanish. The sheets and pillow cases had stains upon arrival.

Leisure Partner

4/10

Poor

19 Nov 2025

Ashraf

Very Disappointing Stay at Starz Hotel
My stay at Starz was a terrible experience due to constant noise and poor management. I had reserved a single queen room with a microwave and fridge, but upon arrival, I was told none were available and was given a double-bed room instead. The room was clean, but extremely cramped with two beds and a table leaving almost no space to move around.

The real nightmare was the unbearable noise from the nightclub next door—which, I was told, is owned by the same people as the hotel. Every night, subwoofers and drums blasted until around 4:00 a.m., making it impossible to sleep. Despite my repeated requests for some quiet or relief, nothing was done.

To make things worse, there’s no staff available after midnight. The front desk operates only from 10 a.m. to midnight, so if you need help or face an emergency overnight, you’re on your own.

I would never stay here again and do not recommend it to anyone seeking rest or peace during their visit to St. Thomas.

Business_and_leisure Self

4/10

Poor

31 Oct 2025

Ramona

They have bed bugs. Me an my partner stayed for her birthday overnight & we woke up with all kinds bites on our body.

8/10

Excellent

01 Oct 2025

Sheroma

Hotel is in a convenient area, close to the ports and shoppong areas

Business_and_leisure Family_with_children

8/10

Excellent

26 Sep 2025

Whesley

Customer Service was not great. It can improve. Other than that the hotel is great and the room súper organized and clean. Love the goodies and the drinks

Business Self

2/10

Poor

12 Sep 2025

Ross

They stole my money. !!!

Partner

8/10

Excellent

11 Sep 2025

Christina

We stayed one night before getting on our catamaran. Everything was as stated and worked great for the night.

Leisure Partner

6/10

Pleasant

02 Sep 2025

Chelsea

Zero amenities. Restaurant was closed. Front desk staff contradicted eachother, they should all go by the same policies.

Business_and_leisure Self

8/10

Excellent

08 Aug 2025

Luis

Good

10/10

Exceptional

07 Aug 2025

Saul

Good

2/10

Poor

04 Aug 2025

Gladys

If I had the ability, I would give this establishment 0 stars. It was the worst place I encountered during my vacation. Let's begin with the rooms - the bed in 301 was terrible it’s like you were sleeping on plastic it keep making noise at night. The pillow was so uncomfortable They also do not provide washcloths, only towels. The constant slamming of doors made it impossible to get any sleep..

10/10

Exceptional

30 Jul 2025

Brenda

Great stay especially for an airport departure. Property was well cared for and clean.

Leisure Family

2/10

Poor

20 Jul 2025

Cristian

Not a 24/7 service, if you are late for your check in, you are in trouble, i was at 10 pm at the hotel they were closed had to look around for another hotel, waste of time and money do not recommend

2/10

Poor

19 Jul 2025

madison d

Room hot and not comfortable

Partner

6/10

Pleasant

18 Jul 2025

ASHER

Starz hotel is noisy because the Starz hotel is located close to bar and most off people are drunk.
Starz hotel doesn’t have safe parking and if you park here it’s very risky.
Room doesn’t have a refrigerator.
The room’s door wasn’t locked.
Starz hotel doesn’t serve breakfast, lunch or dinner.

Business_and_leisure Self

6/10

Pleasant

06 Jul 2025

Matthew

Front desk need customer service training.

Nice location

Casino never opened for 2 nights

Business_and_leisure Self

8/10

Excellent

05 Jul 2025

ASHER

.

Business_and_leisure Self

6/10

Pleasant

20 Jun 2025

Sharike

Being charge $100 deposit for if you broken any item in the room but room mini fridge was full of water ,and someone clothes was left in the room and there is no light on the phone in the room because the phone is broken.

Leisure Self

4/10

Poor

21 May 2025

Drew Rousseau

Breakfast was included on the price, and I had to pay for it.

10/10

Exceptional

19 May 2025

Laura

Overall it w

8/10

Excellent

13 May 2025

Joseph

I liked the fact that they had modern updates on property. What i didn't like was they had no te

2/10

Poor

12 May 2025

George

Staff does not clean your room. When I asked for clean towels and wash cloths, the attendant at the front desk said she we had to wait until the cleaning lady comes in to work. On the website, it says there is a casino in the hotel and there were a couple of slot machines.

Partner

10/10

Exceptional

12 May 2025

Steve

Location to both shopping and night life. Easy access to traffic. Conveniently located.

Leisure Family

6/10

Pleasant

10 May 2025

oriole

Stay for 5 day my room clean once and I had to tell them to come and clean it

Leisure Self

2/10

Poor

08 May 2025

George

Limited parking. Very irresponsible receptionist. Day before I asked her to move the car that was parked behind me. Next morning I woke up and that car still blocking me and I was late for my appointment.

Business

10/10

Exceptional

28 Apr 2025

curtis

Safe, very clean and the property was wonderfully designed.

Business_and_leisure Self

4/10

Poor

25 Apr 2025

Iolanda

I have been here many times before and this time the staff was not very friendly. The room was great. when I first got there I had to tighten the toilet seat because I thought it was going to fall off but I didn’t do it when I left. My sister‘s hair bled on one of the towels Since she dyed her hair before we got there and they kept $50 of my deposit. No explanation of the reason why so I’m guessing that’s it since the room was left very clean and all trash in the bag. As much as I like the area that it is in because it’s close to everything I think I will look elsewhere next time I go.

Leisure Family

8/10

Excellent

19 Apr 2025

Constance

At only about $100 a day it served the purpose. Room was clean no bugs as said in other reviews. Staff was nice. We stayed on the 3rd floor with a communal balcony. It's on a regular street. No fantastic view. But it was comfortable. Modern. Very small. Refrigerator microwave. Shower was clean. The bed was just ok.
No real casino. Jus a couple slot machines. No restaurant at least while we were th here. It was fine. Street parking in the back if you have a car

Leisure Partner

2/10

Poor

12 Apr 2025

Marko

I arrived on time to check in but my room was not ready for an additional 2 hrs. Also the front desk made a error on my deposit and charged me double the deposit amount and then refused to refund me. I was refunded half the amount.

Leisure Self

2/10

Poor

11 Apr 2025

Taylor

Upon check-in, I was informed of an additional $100 charge, described as a “deposit,” though elsewhere it’s referred to as a “mandatory cleaning fee.” It would be more transparent to simply include this in the room rate. What’s more frustrating is that the fee seems unjustified considering the condition of the room.

There were visible stains on the pillowcases, the bed wasn’t properly made, and the bathroom towels—supposedly clean—had stains and even someone else’s hair on them. The “bath mat” was literally just a towel cut in half, and the pillows felt like they were stuffed with old toy filling.

I’m honestly not sure what the cleaning fee is supposed to cover, because the room was far from clean when I arrived.

6/10

Pleasant

10 Apr 2025

Verified traveler

No one to check out at 7 in the morning. Loud music at night.

Business Family

10/10

Exceptional

10 Apr 2025

Stephane

Easy access

Business_and_leisure Partner

10/10

Exceptional

30 Mar 2025

Krissa

The room was super clean. I really wish they offered coffee or had coffee makers in the room. I really enjoyed my stay here.

Leisure Self

4/10

Poor

28 Mar 2025

cinzia

Bad experience.

Poor to nothing front desk service, not even call a taxi for you, asked for a hair dryer, hot water, all answers were no…… it is supposed to be a non smoking facility but the smell told us something totally different. No room service in 2 days Location is close to downtown but area isn’t nice specially at night.
Description is not accurate.

Partner

4/10

Poor

27 Mar 2025

Levana

I didn’t like the parking availability. And the rooms were tiny. The bathroom is nice. And I’m still waiting for my deposit to bounce back on my account. It’s been 5 days.

Leisure Partner

2/10

Poor

24 Mar 2025

Gaynell

Service was not convenient and house keeping only comes every three days to clean and give you sheets and towels. Parking lot area were limited due to car rentals . The receptionist was very rude and not helpful, didn’t greet you and kept an attitude, like I was not supposed to ask questions about my room or stay at the hotel. In all I did not like the hotel and I will not be booking any rooms through that hotel. Horrible

Business_and_leisure Self

6/10

Pleasant

13 Mar 2025

Cara

Room was clean.
Air Conditioner was good.
Not enough daily dry towels
No wash cloth at all.

Leisure Friends

6/10

Pleasant

04 Mar 2025

Todd

Th

6/10

Pleasant

25 Feb 2025

Janet

This was a very basic room with no frills. But it did appear to be very clean.

Leisure Partner

2/10

Poor

23 Feb 2025

Charde'

They don’t give you wash clothes , they fill you up with just towels . They made us change on our sheets and our toilet got clogged and they waited hours befor sending someone to fix it . Not helpful at all and i don’t recommend

6/10

Pleasant

20 Feb 2025

Mike

It was different. I see why the cost was what it was. No water pressure either

Business Self

8/10

Excellent

15 Feb 2025

Roger

There was terribly loud music coming from the bar at midnight. However, as soon as I complained, they turned if off.

10/10

Exceptional

14 Feb 2025

DESIREE

Clean rooms
Safe environment

4/10

Poor

19 Jan 2025

Cristhian

Need more towels !!

Leisure Partner

6/10

Pleasant

13 Jan 2025

Briana

very confortable and the ac works amazing

Leisure Partner

6/10

Pleasant

30 Dec 2024

Serge

Renovation is fantastic

Leisure Partner

4/10

Poor

22 Dec 2024

Verified traveler

Affordable but you get what you pay for

The unit was fine but finding dirty towels and dishes left by previous guests did not install much confidence in their cleanliness. The location is pretty crappy with virtually no real place to park except for literally on the sidewalk. The price is cheap for a reason. So not great but it’s a place to stay.

Business

10/10

Exceptional

15 Dec 2024

Veronica

Everything was fantastic!!

4/10

Poor

07 Dec 2024

william

Sink was broken, toilet didn't flush with toilet paper in it we had to put toilet paper in trash can next to toilet. Hotel provided no wash clothes. Room didn't have a mini fridge, microwave or coffee maker. Hotel also took $50 of my $100 deposit due to a stain on the pillow case from my scarf.

Business_and_leisure Partner

6/10

Pleasant

05 Dec 2024

Claude

Everything in and around the compound is just too small and confined. Additionally, there is too much noise regarding doors being opened and slamming. Its just uncomfortable

Leisure Partner

2/10

Poor

24 Nov 2024

Sweet

Very unprofessional, no English, perfect place if u wan get away from police

6/10

Pleasant

30 Oct 2024

Desiree

Window locks did not work. Door did not have the standard security bolt.

Business Self