The Ritz-Carlton, St. Thomas

U.S. Virgin Islands , St. Thomas
St Thomas, 6900 Great Bay
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100 reviews shown

2/10

Poor

02 Mar 2026

Bassam

Very bad experience anywhere in the beach in the hotel in the restaurant I wasn’t happy but poor Service that have many people to work in lunchtime. Take you 2 1/2 hour to eat taco fish.

4/10

Poor

22 Feb 2026

Jody

Lack of staff. Power kept going out. Resort spread out with poor signage.

8/10

Excellent

17 Feb 2026

Ulf

The location and facilities are good. Clean rooms, friendly staff, beautiful surrounding tropical nature and atmosphere. Great for snorkeling. Pools open 24/7. Lots of cool plants and wildlife directly onsite. One drawback is the very high pricing, it is quite expensive to do some extra activities like a boat trip or just to eat. There is an excellent Pizza place that delivers for reasonable cost to the lobby which mitigates this somewhat, but not a solution for every night. It is still overall good but I cannot attest a reasonable value for money ratio (hence only 4/5 rating).

Family_with_children

10/10

Exceptional

03 Feb 2026

shane

Everything was wonderful! Can’t go wrong!

Leisure Family

10/10

Exceptional

23 Jan 2026

Vanessa

Yes

6/10

Pleasant

19 Jan 2026

Lindsay

We came home one afternoon after being on the Lady Lynsey for the day to find our hotel room ajar. No belongings were disturbed & I'm guessing maybe housekeeping didn't pull the door hard enough to latch it but I would expect less carelessness.

Leisure Partner

8/10

Excellent

15 Jan 2026

Rachel

Staff were wonderful. We had a car and the valet service was a part of the stay, very pleasant valet staff. Loved swimming in at the beach in front of the hotel. One mile walking loop around property. Poolside service was awesome, again very friendly. Free cookies and drink samples came out a couple times. Loved having a balcony. Nespresso coffee makers in room and they provided coffee pods. Food was expensive, but that is st Thomas. We did a lot of exploring and honestly, we should have just spent all our time at the resort with maybe one or two planned excursions. Not sure if it was worth renting a car for.

Leisure Partner

6/10

Pleasant

23 Dec 2025

Stacie

The staff were good. Expected more from the Ritz. $900 in resort fees unacceptable.

Leisure Friends

10/10

Exceptional

16 Dec 2025

Susan

Staff was amazing!!!

4/10

Poor

06 Dec 2025

Hashem

It was nothing you expect from Ritz Carlton, not well maintained room, rocky beach, poor service, bad food in the restaurants, air conditioner was not working in some of the buildings! For the price you pay I don’t recommend this hotel

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Ken

Staff was top notch!

10/10

Exceptional

22 Nov 2025

David

Pool is very nice with a great view. Service is average. Drinks are expensive and not much alcohol . People are very friendly at the resort and the staff

10/10

Exceptional

18 Nov 2025

Benita

The seaside massage was spectacular and the view of the ocean while laying pool side is just breathtaking.

Leisure Self

10/10

Exceptional

09 Nov 2025

John

Room, staff, and amenities were amazing! We paid for the Club Lounge package and it was definitely worth it. Would strongly recommend to anyone looking to stay on St. Thomas.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Pamela

Amazing resort, white glove service! Beautiful location!

Partner

10/10

Exceptional

20 Oct 2025

Dennis

Except for hilly terrain (I am 81) and walking everything was perfect. Golf cart rides by staff were great but needed to be supplemented.

Leisure

10/10

Exceptional

07 Oct 2025

John

10/10

Exceptional

29 Sep 2025

Brenda

Great staff!

Leisure Partner

10/10

Exceptional

02 Sep 2025

Betty

We will absolutely be returning within the next few months. Never experienced the customer service tht we recieved. Kimorah-lin in guest relations is an absolute Gem to this Ritz-Carlton. Everyone we spoke with was fantastic, food was great and room was immaculate! Thank you to everyone -

❤️ Carroll Family

Leisure Family

10/10

Exceptional

01 Sep 2025

Karen

Wonderful experience! Courteous staff and beautiful resort.

Leisure Family

10/10

Exceptional

31 Aug 2025

Yancey

Quite fantastic

Six nights. Awesome bed. Friendly staff with great help about things to do, taxis, and restaurants etc. our first time in St Thomas and we will be back.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Carol

The RITZ Carlton, Saint Thomas. Amazing, memorable, fun and an everlasting experience. The best decision I have made about travel accommodation, in decades.
This year, it was my wife's 50th and I wanted to surprise her with something unique and different. We also have 2 small children, ages 7 & 10. The Ritz Carlton was my immediate pick. Our philosophy is that if you travel somewhere unknown with small children, choose the best there is to avoid ugly surprises, disappointments or anguish. Do not penny pinch or fool yourself into thinking that you are some sort of a travel magician. I have tried that in the past, looking for deals, cut corners. . .and it turned out 50/50 in terms of excitement vs. disappointment.

The Ritz Carlton Brand delivered what it is known for, worldwide. The moment we pulled into the Ritz Carlton with our rental car, the staff was extremely attentive, welcoming, happy and excited to see us. The Bellmen drove us with their golf cart to the section of the resort that is called CLUB LEVEL. Club Level is an all-inclusive accommodation, with complementary meals, beverages, specialized service, any sports gear you can possibly think of. It is a must do for anyone that expects being pampered, kick up their feet and truly forget about everything.
The people, the staff, the elevated class in service, the attention to detail is what we will always remember. Every team member from concierge to service staff held the utmost professionalism. JamarRuthBerthaMaria

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

Amedeo

Everything about the Ritz was nice. The staff are the best part of resort. Friendly and eager to help out.

If I had to complain about one thing, it would be the bathrooms around the resort...With the exception of the bathroom at Alora, none of them are airconditioned. Without air-conditioning, it get hits real hot, and the smell isnt pleasant either.

Leisure Family

10/10

Exceptional

18 Aug 2025

Elona

Excellent experience!!! Ritz is always great !!
10/10

Leisure Partner

10/10

Exceptional

17 Aug 2025

John

The Ritz always does an amazing job of putting their best foot forward. Right away you could tell that the staff was trained to give all guests undivided attention and courtesy no matter who they were from the gardeners and landscapers to the managers. The facilities where carved into the natural topography in the back of a bay surrounded by mountains... just gorgeous! We had an amazing room where it was said that Supreme Court Justice Clarence Thomas once stayed. There was a window in the hallway with such an amazing view... i could have spent my whole trip staring out the window at the electric blue water and Island of St. John in the distance.
This was a big facility and getting around often ment planning or walking a bit. Food: we stayed on the club level and the club provided most meals from the hotel. And it was beautiful if not always the most tasty. We ate at the residence's restaurant once and found it just ok. But we never at at the beach resturant or the main resturant which i attempted to and couldn't be seated. Seems odd that you have a captive group at your hotel and can not accommodate everyone at the main restaurant. We ended up having room service. Good thing we were club level or it would have been alot more room service. Sargassum is a seedweed problem in the Atlantic Ocean this year in particular. The Ritz makes a real effort to keep it clean. The bed was amazing! Feather topper and thick down comforter.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Armindo

Good service

10/10

Exceptional

17 Aug 2025

erica

Beautiful hotel & amazing staff!

Friends_and_family Family

8/10

Excellent

16 Aug 2025

GENNARO

The pros:

Gloria, the director of recreation was absolutely amazing. If this hotel didn’t have her, I don’t know how my stay would have gone. I ended up getting really sick and she took the time to check up on me and make sure I had anything and everything to help me. She took care to make sure my kids were taken care of at the kids club. She SAVED my trip! It’s unfortunate my entire trip was ruined by getting sick (nothing to do with the hotel) but at least she made it where I felt I was taken care of.

The staff at coconut cove - soooo nice. The manager there always made sure I got anything I needed. He even made sure I got some homemade ginger tea! Thank you for that! The staff always smiled and it was a pleasure to go there.

The beach : not much to see or do. I travel the World and had just been to some of the most beautiful water in the entire world so I am spoiled. But there’s nothing much to see there. To the point my husband never went to the beach and neither did my kids. You must go over to St. John for this. We had a boat rented but had to cancel due to my sickness.

The food: Mediocre. I live in Miami. We spend a lot of time in the carribean. I know what to expect. It was hard to eat at all the restaurants here.

Check in: we waited 45 min with 2 hangry little kids crying on the floor. Just wanting to go eat. I had to go find someone twice to either check us in ir just leave and try to go back later.

Rooms: excellent! So much more but it won’t allow.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Norman

This was the first time staying at the Ritz Carlton. I've heard really good things from others. The grounds and the people were really good but not quite what I expected staying at the Ritz Carlton. I've heard about amazing VIP customer service. We didn't feel we got anything more than expected anywhere else.

Leisure Family

10/10

Exceptional

15 Aug 2025

Tanveer

The staff were so helpful and the service is simply amazing

10/10

Exceptional

14 Aug 2025

ELIZABETH

We Loved Our Stay, The House Keepers were AMAZING, The Staff was so friendly, kind and helpful. The food was delicious! The pool and the entire resort is beautiful, I loved Latasha who works at the restaurant by the pool, michel & the entire staff who works at the pool, yourly in house keeping was an angel sent she helped me decorate the room for my daughters birthday ! Gio who works transportation was the best and so was Jabari both were so helpful and kind to us ! Everything was perfect! We are definitely coming back !

Leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Ingrid

Service was outstanding, vegetation and water views were breathtaking. Excellent dining options, food was excellent. Our room was big and comfortable, clean, complete with amenities.
It was difficult to leave such amazing place!

Leisure Family

4/10

Poor

03 Aug 2025

Kim

They lost my reservation and then tried to charge me double for the room. Service was sub par. The rooms are nice but the exterior is very run down. Definitely not a five star resort

Leisure Family

2/10

Poor

29 Jul 2025

Verified traveler

Stay away

Terrible food options. Drinks were warm. Everything was overpriced. Such a waste of money. Staff was rude. The only nice thing was the gym. Save your money and go somewhere else (St John much nicer)

Partner

4/10

Poor

24 Jul 2025

charity

There was roach in our room , staff drop large knife in pool while kids where in pool . Staff was very rude at times . Poor customer service . Rooms never got clean .

8/10

Excellent

18 Jul 2025

Micheal

Good

Leisure Family

10/10

Exceptional

07 Jul 2025

Kim

Amazing resort, has all you need to relax and enjoy a getaway

6/10

Pleasant

28 Jun 2025

Jose

For a Ritz Carlton, I have no idea how they remain with this brand. The cost matches the brand but the service is simply not what you expect from this brand. Hotel is very nice and close to Redhook. Unfortunately for the travelers there’s not too many higher end hotels in ST Thomas so they get the business and don’t see the need to improve service. I have stayed at this hotel between 5 to 8 trips over the years. Always underwhelming…a real shame.

Leisure Partner

10/10

Exceptional

23 Jun 2025

James

The only complaint is the shower pressure wasn’t great. The staff and overall experience was incredible!! This is a must place to stay

Leisure Partner

10/10

Exceptional

16 Jun 2025

Gloria

Well maintained, great customer service.

Business_and_leisure Partner

10/10

Exceptional

13 Jun 2025

Steven

The Ritz Service was the best. Expedia is terrible. I would really like to get my credit for Marriott points considering Expedia doesn’t give you anything. I’m done with

Leisure Partner

10/10

Exceptional

08 Jun 2025

Samuel

Amazing property

Leisure Partner

8/10

Excellent

04 Jun 2025

Richard

Extremely friendly staff. Food was not the greatest. We had a car rental and were able to go off properly to a few restaurants that were excellent.

Leisure Partner

10/10

Exceptional

20 May 2025

Aaron

I enjoyed my stay at the Ritz Carlton. The views, food, staff, location and hospitality was top notch. I would highly recommend if considering staying here.

Leisure Partner

6/10

Pleasant

18 May 2025

Noel

Really expensive, nothing to do in premises,
Very expensive for what you get
Restaurant food average,

Service in some areas really rude

No transportation to airport or downtown
Transportation very expensive
Use taxi, private transportation
$299.99 one way from airport to hotel

Leisure Family

2/10

Poor

14 May 2025

Lansford

Besides the people nexts door from us was watching us thru the side of the hole in the wall everything was ok the food was very overpriced breakfast for 2 ppl shouldn’t be $100 a day, the people are very different some of the staff don’t talk to you like the ppl that stay on the resort as well just nice but not a friendly place to stay but the staff and everything was ok . Don’t know if I would book again

Leisure Partner

10/10

Exceptional

14 May 2025

Alma R

This place was phenomenal! The service was next level and the property was impeccable! I can’t wait to come back in December!

Leisure Partner

10/10

Exceptional

18 Apr 2025

Aiah

Great staff especially the valet

Business_and_leisure Family

10/10

Exceptional

16 Apr 2025

Frank

Beautiful property

Leisure Family

10/10

Exceptional

04 Apr 2025

Timothy

This is a beautiful Resort! The staff is amazing! Highly recommend

Leisure Family

10/10

Exceptional

27 Mar 2025

Avinash

Amazing areas, great stafg

Leisure Family_with_children

8/10

Excellent

20 Mar 2025

Dilia

I think the food could have been better. The options were very limited

Leisure Self

10/10

Exceptional

18 Mar 2025

Monte

Enjoyed everything

Leisure

10/10

Exceptional

14 Mar 2025

Heather

Great

Best amenities and service ever. Grounds are well kept and beautiful. Food is great and views are amazing.

Partner

10/10

Exceptional

12 Mar 2025

Sharon Denise

Spectacular Caribbean experience! Genuinely warm and accommodating staff!

Business

2/10

Poor

06 Mar 2025

Patrick Marchione

Horrible hotel. No one ever comes to pick you up at your room, showers don’t work terrible water pressure, air condition don’t work. Charge high prices should give you better stay and management at hotel is terrible and unprofessional

Leisure Partner

2/10

Poor

23 Feb 2025

Lisa

It would be nice if they offered snack options
The coffee Cfe closed early 4pm and no other options after that unless going to a restaurant.

6/10

Pleasant

15 Feb 2025

Dorisann

Epic fail. Consyruction on property beyond. Restaurants and bars not open, staff around pool was non existence. Not worth the $1000.00 per night

8/10

Excellent

15 Feb 2025

ryan

We’ve stayed here as a family around 10 times.
Nothing but construction taking place the entire time at sail the pool side restaurant. No real waitstaff to support purchasing meals and drinks during the day, took way too long for staff. Massive fail charging us what they charged us when the amenities where less than ideal . Will not stay and pay here again.

10/10

Exceptional

14 Feb 2025

Donna

My wish would be that all could experience this beauty.

6/10

Pleasant

26 Jan 2025

George

Definitely not up to the stateside Ritz Carlton level. You have to call for room service when they conveniently forget your room, and even then they are stingy with towels. The club level is mediocre at best. Food selections were minimal, lukewarm, not very fresh. $2500 in added fees on the tail end check out for seven days was just insult to injury never again..

Leisure Family

10/10

Exceptional

26 Dec 2024

Lavanya

One of the best stays.

Leisure Family_with_children

8/10

Excellent

19 Dec 2024

Daniel

Excellence property. Easily would have been 5 stars had they not been cutting concrete everyday we were there next to the pool. I’d love to come back when there’s not construction going on. Really takes away from the ambience of the pool cabana experience

Leisure Friends

10/10

Exceptional

15 Dec 2024

Julia Selene

Safe

Leisure Partner

10/10

Exceptional

25 Nov 2024

David

I thought it was great. I went a few times between 2008-2010. I thought the property was more enjoyable then, but more dining options were available and there wasn’t as much noise. I had a club oceanfront room. The view was great, but the golf cart transportation service was right below us. Gas powered and loud. Those are the negatives. Positives of the resort begin with the pool. I spent most of my time there. Great to hang out with and look out at the water in the infinity pool. I rented a cabana daily. Service was amazing. Poolside food was great. A cabana isn’t needed to enjoy the experience though. The restaurants were mostly being renovated, but the food available was expensive but good. The club food was good/convenient. Morning coffee overlooking the water is fantastic. There is a boating experience that picks you up right on the beach for a day trip to explore the islands. The price isn’t terrible for the Caribbean. I have read negative things about staff, but I did not have a single problem with them. I’ve experienced much worse at higher class hotels. I also read cleanliness issues. I noticed a little bit of wear and tear from weather, but nothing that is not expected. This is a Caribbean resort that experiences unpredictable weather. It is not easy to maintain to perfection. There were many activities on the island. Shopping and adventure activities. Keep in mind that they are mostly a 20-30 min ride each way, but easy and fair priced transportation is very easy.

Leisure Partner

10/10

Exceptional

25 Nov 2024

Excellent service

Leisure Friends

6/10

Pleasant

04 Nov 2024

Jose

Poor service and only one restaurant option for dinner.

Leisure Partner

8/10

Excellent

15 Oct 2024

Renell

Overall experience was good and within the standard of Ritz Carlton

Business_and_leisure Family_with_children

8/10

Excellent

13 Oct 2024

Lakisha

10/10

Exceptional

12 Oct 2024

Verified traveler

What a beautiful resort ❤️ highly recommend. The staff was amazing, like hands down the best service I've ever had on vacation.

Leisure Partner

2/10

Poor

09 Oct 2024

charles

We arrived Friday afternoon and we were so looking forward to seeing the facility. There was construction on the beach bar area, rocks in the beach so you couldn’t walk without shoes.
Because of construction they only had one restaurant open that was restricted in times and menu.
There were ants all over crawling into makeup brushes and personal items.
We stayed only one night and left.
Found a Weston that was brand new and beautiful.
Charles Tomeo MD

Partner

6/10

Pleasant

06 Oct 2024

Shirley Lee

Good rooms. Food is very mediocre.

Leisure Family_with_children

4/10

Poor

29 Sep 2024

Brigette

This Ritz Carlton was much different than any other service wise.. it lacks a lot of good amenities

Leisure Partner

10/10

Exceptional

25 Sep 2024

Shauna

The staff was wonderful, very friendly and extremely helpful! Highly recommend an early September visit if you are looking for a relaxing and quiet vacation with amazing food and a gorgeous view.

Leisure

8/10

Excellent

15 Sep 2024

Jonathan

Overall it was very good and I understand it is the slow season but I think there should have been more food/restaurant options or possibly even offering reciprocity to some local restaurants to include transportation as I spent a fortune on taxis. Furthermore, the construction should have been done more quickly even if that meant closing for a short period of time or not having guest rooms so close to the construction noise. I also found it a bit contradictory giving free bottles of water in the room yet charging for water at the restaurant. I understand it is an island and everything costs more but for the prices you charge for the food; water should have been no charge.

The hotel staff were excellent and always willing to assist as needed. I do look forward to staying there again.

Business Self

10/10

Exceptional

13 Sep 2024

Andrew

Very Nice property

Leisure Friends

10/10

Exceptional

07 Sep 2024

james douglas

The property is beautiful and the location is excellent for day trips to st john.

Leisure

10/10

Exceptional

05 Sep 2024

Jamel

Very Beautiful resort!!!

Leisure Self

10/10

Exceptional

28 Aug 2024

Tiffany

Guest services was exceptional, the property grounds were well maintained. Our stay was wonderful and extremely relaxing

Leisure Friends

8/10

Excellent

27 Aug 2024

eldar

Good

10/10

Exceptional

06 Aug 2024

RAUL

I liked everything, the beach, the pool, the food, the drinks, the coffee and the stuff.

Leisure Family

8/10

Excellent

19 Jul 2024

Lawrence

Nice hotel

Leisure Partner

8/10

Excellent

12 Jul 2024

Chee Chee

When I paid an extra $300 daily resort fees I was not expecting to be exposed to the outside terrain. It was giving motel six vibes. The room it self was ok but I don’t do well with bugs and other wild life creators. If you are like me try to contact the hotel before booking to ensure you get a hotel room and not a motel room. Thank goodness for the golf cart transportation. Saved us from snakes and other wild life.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2024

curtis

beautiful property

Leisure Family

10/10

Exceptional

11 Jul 2024

Aurelian

Beautiful tropical garden, clean property.

4/10

Poor

07 Jul 2024

Rony

Staff was extremely rude. Water kept shutting off in our room. restaurant food was terrible. The ice pop we had at the beach was delicious. the room was nice and clean. We ended up leaving and staying at an AirBNB by the beach. the place is SUPER overpriced for what you get. 2 star hotel at most. save your money! DO NOT BOOK THIS HOTEL!

Leisure Partner

10/10

Exceptional

29 Jun 2024

Cynthia

Outstanding service!

Leisure Partner

8/10

Excellent

26 Jun 2024

Richard

10/10

Exceptional

25 Jun 2024

Jessica

Everything was AMAZING!!! We’ll definitely stay again

Leisure Partner

8/10

Excellent

09 Jun 2024

Jesse

Dirty linens but the staff and the amenities were great

10/10

Exceptional

06 Jun 2024

Jason

We thoroughly enjoyed our stay. The property is gorgeous. Everyone was so kind and helpful. Will definitely stay again

Leisure Family

10/10

Exceptional

03 Jun 2024

Amanda

The staff is absolutely amazing! The rooms, grounds, pool & beach area are immaculate. We can’t wait for a return visit!

8/10

Excellent

30 May 2024

John

Could use more dining options on property. Staff was friendly but not quite the caliber one would expect from Ritz-Carlton. That said, I would definitely book a return trip and recommend this location to friends and family.

Leisure Partner

10/10

Exceptional

22 May 2024

Curtis

Love it

10/10

Exceptional

16 May 2024

Dorell

Perfect resort

Leisure Family

10/10

Exceptional

15 May 2024

Helen

Best place

Leisure Family

10/10

Exceptional

03 May 2024

Bobby Suttice

I loved the ocean view from my room and the staff's attention to detail & helpfulness. The upkeep of the grounds & whole facility was immaculate.

Leisure Partner

10/10

Exceptional

27 Apr 2024

Michael

Fantastic place to stay.

Leisure Family

8/10

Excellent

23 Apr 2024

YASMINE

Their beach side food and service was mediocre. The sunset cruise and staff were excellent.
They are inconsistent with replacements in room after cleaning.

10/10

Exceptional

20 Apr 2024

Frank K

Ritz was great

Our stay at the Ritz was great. Very clean, comfortable, lots of little extras. Staff were very friendly and helpful. It was quiet and relaxing. They had water sports you could do that were included. They had there own catamaran that would take you out (extra). All the restaurants were good. I would definitely stay there again.

Partner