Name: The Westin St. John Resort Villas
Address: Chocolate East Road, St. John, 00830, VI

10/10

Exceptional

12 Jul 2026

Rituparna

We had a good stay at the Westin in St. John. Service is slow in the resort other than that everything else was good.

Family_with_children

10/10

Exceptional

05 Jul 2026

Stephen

Great trip

8/10

Excellent

25 Jun 2026

Linda

Location to pool was good. Pool wasn’t very clean

Family

10/10

Exceptional

07 Jun 2026

ANAMARY

Beautiful hotel with amazing views and a great atmosphere. The property is well maintained and the staff was wonderful. My only concern was the large number of iguanas and the amount of iguana droppings around the grounds. Addressing this issue would make the experience much better. Overall, a lovely stay. The villa was perfect for big family . Have everything and the laundry perfect.

Family_with_children

10/10

Exceptional

07 Jun 2026

Lindsay

Great unit, clean, updated and comfortable. Laundry and coffee were a plus. The resort is beautifully maintained and landscaped.

8/10

Excellent

18 May 2026

Charles

Tropical

Family

6/10

Pleasant

08 May 2026

James

My stay at this property was ultimately disappointing, especially considering the high price. While the grounds were well kept and clearly cared for, many other aspects of the experience fell short.
Service
The staff were consistently rather rude, which set a negative tone from the start. Interactions felt dismissive instead of welcoming.
Food & Dining
The food was mediocre at best, and the menu was extremely limited. Breakfast was only served 2 out of the 5 days that we were on property. This was frustrating and inconvenient.
Facilities
The pool clearly needed cleaning and updating. It didn’t feel inviting or well maintained a separate children’s area would be a great upgrade.
Rooms & Property Condition
The property itself shows its age. While the rooms have been somewhat updated, the overall feel is still dated and doesn’t match the price point.
Value
For what we received, the stay felt very expensive. The quality simply didn’t align with the cost.
Positive Note
The one standout was the well‑kept grounds, which were pleasant and nicely maintained.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Michael J

Great room and staff

Family_with_children

6/10

Pleasant

25 Apr 2026

SHELLYE

Good place for kids. Far away from other activities

Family_with_children

10/10

Exceptional

24 Apr 2026

Julie

Great experience! We didn’t spend much time at the resort or eat at the resort restaurants. It was great having laundry in the room!

Family_with_children

10/10

Exceptional

20 Apr 2026

Rodolfo Ryan

Awesome thanks

10/10

Exceptional

11 Apr 2026

Laura

Excellent place for families

10/10

Exceptional

07 Apr 2026

Shan

The resort grounds were beautiful and well maintained. The pool had plenty of space to swim and hangout on the chairs. The villa we stayed in was clean. I would stay here again with my family!

Family_with_children

10/10

Exceptional

07 Apr 2026

Traci

Beautiful property, spacious rooms and very helpful staff. Highly recommend.

10/10

Exceptional

06 Apr 2026

Christine

great rooms, lovely property and amenities

6/10

Pleasant

04 Apr 2026

Charles

it was okay

6/10

Pleasant

30 Mar 2026

Theresa stacey

we had a horrible time getting to the resort by the staff and they didn’t take responsibility

10/10

Exceptional

29 Mar 2026

Andrea

Location was amazing. Close to town and easy access to other parts of the island. Pool area was great. Restaurants on site were ok. Slow service, ok food and lots of bug bites at dinner. Parking areas were also sometimes full so that was an adventure. 2 bedroom condo was a perfect size for a family of 4 with 2 teens.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Edward

Very nice property. Grocery store within 10 minute walk was very convenient.

Family

2/10

Poor

24 Mar 2026

Kelly

We had a terrible stay at the Westin on St. John. Unfortunately, this luxury hotel gave away our room even after I had called to confirm that we would be one day late due to airplane issues and we understood that we may have to pay for that night. When we arrived on St. John and went to the desk, we were told that we had been a no-show and they gave away our room. Luckily there was one studio left, but we had paid for a two bedroom. We never received the difference in the price of the room. On top of that there were erroneous holds placed on my credit card for very large amounts. The desk staff didn't know why those holds were being placed and could not tell me when they would be removed. By the end of our trip, I had several K worth of charges placed on my credit card. We checked in twice a day to ask about them and try to clear it up. The manager always seemed to be busy and did not respond to all of our calls. By the final day, we were able to talk to the manager, who still was unable to tell us why these charges were being placed on our account, but did write us a letter stating that we were not responsible for those charges. Unfortunately, that was my travel credit card and it caused issues for the rest of our trip because I had less to spend. We were given a small resort credit for the inconvenience. This was unacceptable but at that point we just needed to be done with them. Awful experience and they lost out on a potential client for time share.

Family

10/10

Exceptional

08 Mar 2026

John

This place is a little pricey but amazing

Partner

8/10

Excellent

20 Feb 2026

Lisa

Great

8/10

Excellent

18 Feb 2026

Joy

We had a nice 3 bedroom villa. It was well equipped.

Family_with_children

10/10

Exceptional

17 Feb 2026

melissa

Great hotel. Food was meh. So many other places in the island to eat.

10/10

Exceptional

06 Feb 2026

MIA

Great!

6/10

Pleasant

31 Jan 2026

nancy

We found the staff very helpful and friendly throughout the resort. The room had great ammenities and for a studio, was laid out wonderfully. The kitchen was complete, clean, and refreshed. However, the bathroom fan did notturn on (and the electeic circuit panel was painted closed) the shower did not drain, and the shower tile needs some real work. I expected more from a Weston in this regard. We were only therw for three days, and so did not report these issues as we did not want maintenence in our room disrupting us. The beach was nice enough, but did not measure up to other beaches on the island. It did have plenty of seating under umbrellas and a good view, however. The pool was great!

Leisure Partner

6/10

Pleasant

31 Jan 2026

Tara

Pool was great! St Cruz water sports conveniently located at beach dock. Resort was dead at night. Staff not particularly friendly. Our room needed some attention - ants all over the kitchen counters upon check-in, broken lights/outlets, and black mold built up in both showers. Would stay somewhere else next time.

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Jarius

Great room and very courteous staff. No issues!

Leisure Family

6/10

Pleasant

13 Jan 2026

Taylor

Everything was cool! The only problem but kind of a BIG factor is the concierge lady was a complete joke. She literally should not have that job. She jus referred us to the front

10/10

Exceptional

11 Jan 2026

Marilyn K

The entire experience was A+ . Clean, beautiful, very friendly employees, beautiful grounds . Felt very safe.

Leisure Family

10/10

Exceptional

05 Jan 2026

Timothy

An amazing view and close to a cute little town.

Leisure Family

2/10

Poor

28 Dec 2025

Joseph

Staff seemed disengaged. Initially put us in the wrong room. Then put us is the furthest room possible. Wasn't worth the money

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Amar

Room and resort are good but not great value for money.

Partner

10/10

Exceptional

06 Dec 2025

Hal

Room was super clean
Nice view from the 3200 bldg
Staff was Excellent! Friendly responsive
Shuttles all around the property back and forth
Took 2 trips from the Westin dock both fun and just ascadvertised

Leisure Family

8/10

Excellent

17 Nov 2025

Kelly

Room was nice, main big pool was super dirty but I would definitely stay there again!

Partner

10/10

Exceptional

13 Nov 2025

Elda M

Rochelle was wonderful!!

Leisure Partner

8/10

Excellent

12 Nov 2025

katerina

We had a spacious room everything was clean and nice but the property itself was older and a bit run down. I know they’re redoing the pool next year so that will help. Staff were okay, not the friendliest. We had to walk a lot due to no availability of golf carts for transportation. Overall, not sure the stay was worth the money.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Matthew

Clean , safe and fantastic staff!

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2025

Jennifer

The staff went above and beyond. The property is being renovated which is said might take 2 years but it is quiet. The grounds are beautiful. They have golf carts to get you to your room, front desk, pool, restaurant and parking. They have a pool bar with restaurant, a restaurant and a small cafe which has staples to buy. There is an onsite area to get a taxi but highly recommend renting a jeep to get around the island. About 8 min drive to Cruz bay with plenty of restaurants and shopping. Just be aware September to November a lot of restaurants and businesses shut down on the island. But it is still a great time to go because it is not busy at all! Very relaxing

Leisure Partner

6/10

Pleasant

05 Oct 2025

Robert

Room was clean, but we didn't have t.V for a few days or patio furniture and they were painting out in the hallway and left equipment laying everywhere.There was wet paint no signs, but it was a great experience.And it was very relaxing there.Our room just didn't get checked out before they moved us in

Leisure Family

10/10

Exceptional

07 Sep 2025

Elizabeth

Thoroughly enjoyed my time here. The staff is amazing shout out to KJ, Pinot, Llewellyn, Kay, AJ and everyone else! Their service was exceptional

Leisure Family

6/10

Pleasant

06 Sep 2025

Jillian

We went during the off season . Was nice to not be crow

Partner

10/10

Exceptional

25 Aug 2025

Nicole

It was very nice. Cost more upon arrival than advertised.

Partner

10/10

Exceptional

16 Aug 2025

Garrett

Beautiful and peaceful property. My only issues were the air conditioning wasn't strong enough. But all good

Leisure Family

2/10

Poor

09 Aug 2025

Giannina

As a westin vacation owner I am absolutely embarrassed to say we own here. The staff and service were both horrific and the property is in need of basic maintenance…..which does not appear to be a priority for the organization. The clientele has also changed since we purchased here in 2014 and clearly the majority of guests are not owners here. All in all, the Westin is a black eye on St John…..which is otherwise a slice of heaven on earth

2/10

Poor

27 Jul 2025

Andrew

We did not get our room cleaned every other day as they informed us. The front desk staff were slow. The room was dated and needed renovated, clearly see prior leaks, rusted lights…we were miles away from the pool although we did have a close by private pool which was good but needed TLC. Overall, the rooms were big and we were able to park out front. The golf carts were easily available to get around the property. The restaurant was close by but the bar was expensive. We didn’t spend much time at the resort as there were much better beaches on the island. Worst part was having to call for towels and coffee midway through as we had not received a room clean. The resort was ok but not worth the cost. Will do a villa next time.

Leisure Family

8/10

Excellent

16 Jul 2025

MaryJean

Its a fine place. We wish there were more upscale dining options on site and better communication about local taxi services. We got stranded after a hike because staff told us the taxi would return to get us. When we told them what happened, a different staff person told us they dont control the taxis. We can understand that, it then dont give visitors misinformation

10/10

Exceptional

04 Jul 2025

Wesley

Stayed in a nice, spacious three bedroom villa with my wife and three kids. Enjoyed the private pool that was included with the villa. Would recommend the Westin Ferry for transit to and from the St Thomas airport.

Leisure Family

10/10

Exceptional

17 Jun 2025

Jeff

Convenience and the staff was superb! Will stay again.

Leisure Family

8/10

Excellent

26 May 2025

Scott

Main restaurant is not open Monday-Wednesday which limits you to a Bar & Grill by the Pool. Also, this is a 100% Timeshare and is not technically a Hotel.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Matthew

Great property

8/10

Excellent

13 Apr 2025

Kelly Ann

Beautiful property with expansive grounds. The pool and beach area are beautiful, but we were very disappointed that guests were permitted to personal music systems very loudly at both locations. For a resort of this cost and caliber, we expected a more upscale experience. Also, the food at the restaurants was disappointing, even for a hotel, and lemongrass was terrible. Also, the hotel made no mention of the villa rooms being across the street, up an enormous hill and only accessible via golf cart thereby completely separating you from the amenities of the resort. The Westin has a monopoly on St John and could do better to elevate the experience of staying there.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Tatiana

Beautiful resort with spacious rooms and a special care for the guests. Water taxi, shuttles and golf cats righ on site.
We're considering this resort to comeback again.

10/10

Exceptional

22 Mar 2025

Joshua

Perfect for a relaxing vacation. The beach and pool are amazing!

Leisure Partner

8/10

Excellent

17 Feb 2025

Colin

Staff in the kitchen wasn’t friendly. However, the lady from Dominica in the Mango Cafe was fantastic. The staff in the main grill didn’t have a care in the world. I felt extremely uncomfortable.

Business Family

10/10

Exceptional

14 Feb 2025

danielle

beautiful spacious rooms, fantastic restaraunts and lovely well cared for beach and pool area

Leisure Family

8/10

Excellent

13 Feb 2025

Tamas J

Beech and restaurants
Huge hill to get to condo, was supposed to have a different condo but this was an 'Upgrade'

10/10

Exceptional

11 Feb 2025

Leslie

Great staff, east to get around with the golf carts. Wish the second restaurant was open all week. helpful staff.

8/10

Excellent

09 Feb 2025

Stacey

Beautiful island

Leisure Family

10/10

Exceptional

30 Jan 2025

Elaine

We will definitely stay here again.

10/10

Exceptional

24 Jan 2025

Amy

We stayed in one of the newly remodeled units which were very nice! The other units that haven’t been completed yet are very worn.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Robert

Nice place

10/10

Exceptional

31 Dec 2024

khalilah

I stayed here for my birthday it was great hospitality the rooms was clean and all the staff was nice and helpful 10/10 would recommend!!

10/10

Exceptional

29 Dec 2024

Chris

Nice family friendly resort.

Business_and_leisure Family

8/10

Excellent

17 Dec 2024

Alison

Served our needs well. Check in was slow and disorganized but staff were quick to recognize the problems and make it right.

10/10

Exceptional

09 Dec 2024

russell

Beautiful quiet very friendly staff very clean. Hopefully we will get to come back. It’s like a dream

Leisure Partner

10/10

Exceptional

07 Dec 2024

Zachary

We stayed at The Westin St John for our first leg of our honeymoon. The resort was beautiful, the rooms, property and staff were great! Location is perfect, they offer taxi service into Cruz Bay where there are tons of shops, bars, and places to eat. Very easy, safe and convenient!

Leisure Partner

10/10

Exceptional

04 Dec 2024

Angela K

Tooooooo expensive with everyone needing tips to touch a bag n ding me $5 —— so over the top

Leisure Family_with_children

6/10

Pleasant

19 Nov 2024

Verified traveler

Great view but could be better!

We stayed here 3 years ago…just seemed better then. This time…people were nice but property (room) needs to be freshened up. Tile floor had chips in it, doorways into bathrooms were chipped and the door into the laundry closet came off the hinges when we opened it. Dark cabinets/dark fabrics.
When we called Skorkels to order dinner…the guy at the bar (in the middle of my order) told me he was too busy, he had to deliver drinks to a table and I should call back. Really? At a Westin? Property really needs to be freshened up! Plus…I eat gluten free and would be nice to have some options at Mango’s Deli for breakfast. All breakfast sandwiches and pastries were not. GF pizza crust not available either.

Partner

6/10

Pleasant

12 Nov 2024

Curtis

This resort is not the relaxing mecca it is portrayed to be. First off we were placed in a handicap accessible room with an odd floor plan. With a very few exceptions, the hospitality staff seem to be listless and bored to be there. There is one large pool and it is full of 8-12 year olds throwing balls across it bothering and intruding upon the relaxtion of adults. Nothing is included in the room price, but the room. Even social events at the pool area where by fee. It's like flying Spirit Airlines. The only restaurant that served breakfast was closed half the week. This only left a mini starbucks for breakfast. A meal at the outdoor restaurant came with a can of bug spray. Biting bugs were everywhere. The shuttle service within the resort was sketchy at best, Do your research before spending $600 a night to relax here. The bright spot is that the grounds were beautifully maintained. We won't return to this resort or any other Marriott owned resort.

Leisure Partner

2/10

Poor

08 Nov 2024

nancy

The following was expressed in a e-mail to the General Manager. We have not had a reply.

This was our first visit to the Virgin Islands and during our stay in St John we selected Westin based on its reputation.

While the staff was courteous, friendly, and helpful, we experienced a significant level of miscommunication and a stay in what was described as an “out of service“ room.

We were given the keys to the wrong room, sent to the wrong concierge, and missed a welcome packet.

The room had a shower that was a pipe with no faucet, a toilet that constantly ran and a phone that didn’t work. We were offered a different room after I complained but we had unpacked and were taking a nap. The next day, the toilet was fixed then the handle broke. The shower was a major repair so was not done (there was a second shower and toilet).

Staff did not communicate with one another so we were bothered 5 separate times about them coming to fix the darn toilet.

We should have never been placed in that room. The staff should have communicated better and have more professional protocols.

Leisure Family

10/10

Exceptional

07 Nov 2024

Jodi

We love The Westin St John. Always safe and clean and beautiful!

Leisure Partner

10/10

Exceptional

26 Oct 2024

Erica

People were nice and it was very safe. Mango Deli on the property is outrageously expensive.

10/10

Exceptional

25 Oct 2024

Tara

Beautiful property, wonderful views. Having a car was helpful, although golf cart transport was easy, it is a huge property.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Bradley

St. John is a special kind of island. Beautiful beaches, brutal history. Worth the extra effort to visit

8/10

Excellent

28 Aug 2024

Verified traveler

Very nice but pricey

The place was well maintained, clean. The pool and lounge areas were clean. It was too pricey overall and the staff were not so friendly. Haven’t been on this island before so no comparators.

Partner

10/10

Exceptional

11 Aug 2024

Roshunda

Had an amazing time

Leisure Family

10/10

Exceptional

21 Jul 2024

Douglas

Resort is huge. We were up on the hill, the furthest building from the lobby / pool / restaurant, but with the golf cart shuttles make it okay.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Ian

It was one of best experiences I've ever had

Leisure Partner

10/10

Exceptional

08 Jun 2024

Joseph

I wish i could rate this resort 10 stars. Genuinely friendly and kind people and great service. Absolutely beautiful property. I wont miss an opportunity to say something wonderful about this resort

Leisure Self

10/10

Exceptional

05 Jun 2024

christopher

Awesome!

2/10

Poor

23 May 2024

Azadeh

I had an unsafe situation with the Westin cab driver. The staff seems unhappy and everything runs very slow

Leisure Family

10/10

Exceptional

07 May 2024

Serge

Terrific service staff was super nice and property was clean. restaurants very nice but a bit pricey…after all it is an island!

Leisure Family

10/10

Exceptional

29 Apr 2024

Jipil

Great times !

8/10

Excellent

19 Apr 2024

Amy Catherine

This place is beautiful. It's so close to everything as well. I'm sorry to say this but I did not enjoy the food at Lemongrass.

Leisure Family

10/10

Exceptional

14 Apr 2024

Philip

W

Leisure Partner

10/10

Exceptional

26 Mar 2024

Joshua

The pool was excellent. We liked the easy beach access as well, but the beach in front of the hotel is not nearly the best on the island.

Leisure Family

10/10

Exceptional

24 Mar 2024

Jeffrey

Loved the Westin. Huge pool, easy parking. Room was clean and large. Would stay here again. It is a huge property. We were very close to the pool and the beach. The hotel is close to Cruz Bay but it’s not really walkable. It’s not that far but it’s across a big hill.

Leisure Family

10/10

Exceptional

19 Feb 2024

Noudeline

It was clean and my children enjoyed their stay. The staff were very polite and friendly.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2024

Vern

Premier facility in a prime location with all the amenities. We enjoyed our 3 day stay in the villas in St John. It was the perfect base for accessing the shopping and restaurants in Cruz Bay and the amazing beaches and trails on the rest of the islands. The suite offered all of the comforts and accessories we need and had the best beds we slept on during our stay in the USVI.

Leisure Partner

2/10

Poor

17 Jan 2024

Giovanni

No care for urgent medical conditions.

Had reservations but forced to cancel for urgent medical conditions. No break. All money taken

6/10

Pleasant

19 Aug 2023

Iris

It was very convenient, kitchen is a plus had everything you need and has washer and dryer in your room. I have no complaints about the property, the food at the restaurant could be better but it goes depending on your taste. The service at restaurant it wasn’t great.

Leisure Family

10/10

Exceptional

18 Aug 2023

Anju

Enjoyed our stay overall…beautiful facilities, room was clean and comfortable. Pool was perfect and it was convenient having excursions leave from the resort. One minor thing - did not like being charged for pool activities.

Leisure Family

10/10

Exceptional

05 Aug 2023

Leslie

Front desk staff was great along with the pool crew. Beautiful room with ocean front views. The room was very clean and well equipped. Enjoyed the dining especially our waiter Armani! Would definitely stay here again if returning to the Island. Offsite restaurant we enjoyed the most was Morgan’s Mango. Tasty food, very clean and updated dining area

Leisure Family_with_children

10/10

Exceptional

15 Jul 2023

Melvin

Proximity to Cruz Bay, Coral Bay and North Shore beaches is excellent. Food at Snorkels Bar and Grill is excellent. Convenient rent a jeep. Pools are nice. Fitness center leaves something to be desired.

Leisure Partner

10/10

Exceptional

06 Jul 2023

Kimo

Excellent Property!!!!

Leisure Family

10/10

Exceptional

08 May 2023

Dave

I really cannot say enough good things about this resort and the people working there and I can’t wait to go back!

Leisure Partner

10/10

Exceptional

01 May 2023

Dirk

Refrigerator didn’t work but fixed/replaced second day. Were going to charge us for ice at deli. Shuttle was nice.

Leisure Family

8/10

Excellent

29 Apr 2023

Jane

It was beautiful and most staff were helpful - but be aware everything costs a lot of $$$$… even though it’s not stated that way, they also wouldn’t let us take the hobie cat out bc even though we are experienced sailors there was a slight breeze (any less and we wouldn’t be able to sail)
and weren’t clear about the snorkel gear costing $$$ to use , $12 a card To play pool bingo… and the golf carts they shuttle you around in (bc big property) didn’t show up all the time… but if you don’t mind opening your wallet to enjoy the “ included amenities” and pay 7$ pp every time you want to leave the resort for Westin taxi ( plus tip)
Oh and it’s under construction- so there’s that. We had a great vacation - despite feeling nickle and dimed- just good to know ahead what you’re getting into
It’s a beautiful spot and St. John is awesome

Leisure

10/10

Exceptional

25 Apr 2023

Dorrie

Westin St John

Great accommodations. Service was terrific and the personnel extra friendly definitely will be back.

Partner