Hampton By Hilton St. Thomas

U.S. Virgin Islands , St. Thomas
Charlotte Amalie, Havensight Mall Parcel 2
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50 reviews shown

10/10

Exceptional

23 Mar 2026

Ihuaku

Clean room, attentive staff. The only thing i frowned upon was the breakfast food because everything, from the eggs to the bacon to the waffles tasted like fish. Perhaps the cooking oil used was previously used in cooking fish. Overall, I would 100% recommend this place to stay. It’s also economically friendly.

Family_with_children

10/10

Exceptional

21 Mar 2026

Clyde

Clean room. Friendly staff. Great breakfast. Parking was easy. Close to things to do.

Family_with_children

8/10

Excellent

19 Mar 2026

David

Staff really nice

Self

10/10

Exceptional

16 Mar 2026

Valerie

Clean rooms nice staff, ample parking

Partner

10/10

Exceptional

15 Mar 2026

Jayme

Nice clean hotel. Great beds and breakfast, as always

Partner

10/10

Exceptional

14 Mar 2026

Laura

Great location and clean and nice. Wonderful back veranda which I enjoyed eating breakfast on every morning and sitting outside at night close to the cruise ships. Lots of restaurants to walk to grocery store nearby in about 10-20 minutes to ever nicey Beaches

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Dawn

Don’t desk very helpful and friendly.
Breakfast area needs additional garbage area as the one they had filled quite quickly. People didn’t know where to put their used plates or garbage.

Partner

10/10

Exceptional

14 Mar 2026

David

We definitely enjoyed the property. It was very clean and the staff was very friendly. One thing we definitely enjoyed was the breakfast in the morning.. so then maybe I shouldn’t

10/10

Exceptional

08 Mar 2026

Bryan

Everything was great

8/10

Excellent

06 Mar 2026

Patricia

The only complaint I had was that the hotel offered a bay view room, which I chose. However, couldn’t see the bay because they neglected to say that cruise ships docked right outside our window every damn day.

Partner

6/10

Pleasant

04 Mar 2026

Justin

Disappointing Service for the Price

We recently stayed at Hampton by Hilton St. Thomas and while the stay itself was fine, it did not meet expectations—especially at $750+ per night.

The biggest issue was the lack of service. Our room was never serviced during our stay, which was frustrating given the price point. For that nightly rate, we expected a much higher level of attention to detail and overall guest experience.

The room itself was adequate, but the amenities and overall offering simply did not justify the cost. At this price range, guests should expect consistent housekeeping, better service responsiveness, and a more elevated experience overall.

The property has potential, but management needs to address service standards to align with the rates being charged.

Leisure Partner

10/10

Exceptional

03 Mar 2026

RICHARD

Great location to shopping, restaurants and activities, easy parking and getting taxes.

Friends

8/10

Excellent

02 Mar 2026

David

There was an issue of excessive noise (doors slammed, tv’s cranked way too loud, yelling in the hallway/ect) Saturday nite tween 10 pm and 1 am. I called the front desk and alerted them to the issue at midnight. This may have been the aftermath of a kids bday party earlier in the afternoon that took over the entire pool and outside lounge area. Like 20+ kids and their parents. I think the hotel did the best they could with the rowdy parties, so I don’t hold the staff responsible. The hotel could have more security as I did not see any other than at the front door. But I would without hesitation stay here again.

Partner

2/10

Poor

24 Feb 2026

Salvatore

Too expensive for one thing. I had to add on a day to a pre booked trip because of the snow emergency in Boston. That’s not your fault, I know.

But after a full day of travel I arrived at the hotel, tired and hungry, again, not your fault, we’re getting there.

The hotel restaurant was booked by a private party, sweet 26 birthday or something, again, not your fault.

Now the complaint part…desk clerk calls taxi for me to transport to restaurant, where ostensibly I could eat dinner. Clerk says taxi will be here in ten minutes, I could wait in front of hotel. Cool. Before I move into next part, I have to mention I am presently mobility impaired, walking with excruciating back pain due to upcoming procedure. I get outside to wait for alleged imminent taxi, nothing…10 minutes…20 minutes, go back in lobby to check with clerk, he acts like he’s never seen me before in his life. Here’s where I mention that out front of the hotel, there is no bench, no seats, there’s not even a hedge or a column U could lean to support myself for this long wait. At 35 minutes, gave up, thanked the desk clerk (admittedly sarcastically) went back to my room and cried myself to sleep. (of course I didn’t cry myself to sleep, that’s silly. I beat my children)

I’m only reporting this because there seems to be a kink in the chain of good customer service here, and with so many products being out there and similar, sometimes customer service is the only thing that differentiates “good” from “excellent”.

Self

6/10

Pleasant

24 Feb 2026

Enkelendi

Room was not clean for 5 days

2/10

Poor

24 Feb 2026

Alejandro

When i reserve the Hampton hotel in st thomas Travelocity had two rooms one with a Ocean view and one with a street view i rented the ocean view to see the Ocean and of course pay extra per night all i got was HUGE CRUISE SHIP...every day for 5days ...try to tell management about this and this is what they say (Once again, we do apologize for the inconvenience, we are on a cruise dock, and the cruise ships come pretty much every day and leave during sunset hours.
-Alianna)i have called Travelocity and they keep giving me the run around.charging extra for a room and all you see is Huge cruiseship is FALSE ADVERTISEMENT.

Partner

10/10

Exceptional

21 Feb 2026

Alexis

Absolutely fantastic service. These girls are hard workers, multi taskers which you never see...Always helpful and with good attitudes. Out of their way helpful... We cant thank the girls at the front desk for making this stay everything it should be. Easy and fun they were so helpful with calling cabs, recommendations, and making Everything happen easily for us. We will be back to the Hampton in St Thomas 1000%!

Partner

10/10

Exceptional

20 Feb 2026

Rachid B

Amazing new hotel with great staff. Walking distance to a ton of restaurants and shops. Very reasonable supermarket about a minute walk from the hotel. No complaints at all and will 100000% stay here again. Only thing is that you have to take about a 15 min drive to the beach make sure to have cash bc they charge $12 a person.

Family_with_children

2/10

Poor

19 Feb 2026

Keyana B.

They have not honored the payment agreed upon by Expedia and charged my card twice without authorization after I left then attempted a refund and took it back. They also had us in the system for an extra day after we checked out. At this point I am thinking this hotel is attempting to commit fraud with my card and contacting the bank.

Family_with_children

2/10

Poor

18 Feb 2026

Shiva

Our room had bedbugs and we were eaten up by them

Family_with_children

8/10

Excellent

17 Feb 2026

Nadia

The clean room and the free breakfast were awesome!

Partner

10/10

Exceptional

16 Feb 2026

Marie A.

The hotel and rooms are very clean and new. Employees at the front seat were helpful and friendly.

Business_and_leisure Self

6/10

Pleasant

16 Feb 2026

Alejandro

The room was in good condition but to charge you more for a room that supposed to look to the bay and when you wake up all you see is a huge cruiseship 50 feet a way from your window is Outrageous. Dont fall for thebay view or street view sale because if you choose bay view all you be seeing is a 900 feet long Oceana cruiseship.

8/10

Excellent

16 Feb 2026

Crystal

Great location, easy to walk to restaurants and shops nearby.

Leisure Family

8/10

Excellent

06 Feb 2026

Despina

Clean rooms and hotel. Kind staff

Leisure Partner

8/10

Excellent

04 Feb 2026

lynn

Not enough cups in the room. No conditioner for your hair,never refilled the toilet paper, and it seemed like there was alot of hair everywhere

Leisure Partner

10/10

Exceptional

03 Feb 2026

David

4/10

Poor

30 Jan 2026

Jan

Paid extra for ocean view room. No ocean view. Instead, total view of cruise ship docked alongside. Not a pleasant view let alone something to pay extra for.

10/10

Exceptional

28 Jan 2026

Darren

Staff was awesome and outstanding customer service from entire team.

Friends_and_family Family

8/10

Excellent

26 Jan 2026

James

The only thing that could have made my stay would have been if they offered room service.

Business_and_leisure Self

8/10

Excellent

26 Jan 2026

mohammed

New and clean facility- good breakfast- central location near restaurants and shopping

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Serge

New Hotel… very nice and perfect location

Leisure Family

10/10

Exceptional

22 Jan 2026

Anthony

Hotel was clean and the staff was excellent.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Joe

We had a great stay. The hotel is very nice and the surrounding area is very convenient for food and shopping

Partner

2/10

Poor

18 Jan 2026

mohammed

Front desk reception was not professional and did not provide a welcoming experience when I checked in.

Leisure Family_with_children

6/10

Pleasant

17 Jan 2026

Sauda Sharifah

The room was good. The pool was very small. I mainly left the property to go to one of the many beautiful beaches. The hotel was new and clean and in a good location.

Leisure Friends

8/10

Excellent

13 Jan 2026

Jennifer

Beautiful decorations, clean, great location, helpful staff
Room needs more lighting. A variety in breakfast is needed. We were served the EXACT same breakfast every day.

Leisure Friends

10/10

Exceptional

12 Jan 2026

Anthony

Excellent

10/10

Exceptional

07 Jan 2026

Gabriel

Eggs was not eatable

Leisure Family

8/10

Excellent

06 Jan 2026

Bernardo

Good place, a bit overpriced for the category,
Rooms are new and clean, your ocean view will get obstructed by cruises.

Leisure Partner

8/10

Excellent

03 Jan 2026

Ann

The location of the Hampton by Hilton Hotel is perfect for someone who wants to stay in central Charlotte Amalie vs in a resort or all inclusive. It's virtually brand new (since August 2025), clean and modern. Staff, especially Margot, was great, the free breakfast was only fair. However, our TV never worked during the entire 4 days 3 nights, and maintenance was unable to fix it after several attempts. We were given a $100 credit but I'm still angry - I like to have access to International News morning and night when I travel. Also, a 'room with a few' means a view of the side of a giant cruise ship most of the time and those ships are VERY loud when they depart. The hotel pool is small - nothing to brag about but very clean. Our room (#215) had a nice walk-in rain shower. Housekeeping is only every other day, but you can request clean towels daily.

Nearby \"Yacht Haven Grande\" has many high-end stores and restaurants - Indigo and Enkai were my favorites for dinner....about an 8 minute walk from the hotel. Also walkable and nearby - the Skyride cable cars. They are expensive, but the view from the top is spectacular and lunch was pretty good! This hotel is the place to be if you aren't on a cruise ship, a sailboat or in a much more expensive resort.

Leisure Friends

10/10

Exceptional

30 Dec 2025

Karen

Check in friendly , room clean and comfortable

Family

10/10

Exceptional

28 Dec 2025

ROSS

Very nice facility, helpful friendly staff.

Leisure

10/10

Exceptional

27 Dec 2025

Ryan

New hotel with great location and a beautiful view of the port.

Leisure

10/10

Exceptional

26 Dec 2025

steven

Clean, new hotel..

10/10

Exceptional

26 Dec 2025

steven

Clean, new rooms. Wifi works well. Free breakfast.

Business

10/10

Exceptional

25 Dec 2025

Lorrie

Nice spacious room. The staff was excellent! Breakfast was nice. Love that it was in walking distance to food and shopping.

Business Family

2/10

Poor

22 Dec 2025

Amar

The check in time on our booking was 3 pm. The hotel told us that their check in time was 4 pm. The room was only ready at 4:25 pm.
Overall, service was mediocre.
The WiFi did not work despite repeated attempts.
The wall air conditioner was extremely noisy. Not up to the usual Hampden standards.

10/10

Exceptional

14 Dec 2025

Hugo

Great room

Business

10/10

Exceptional

12 Dec 2025

Michel

Very clean, excellent service and very friendly staff!

Business Self