Name: Hampton by Hilton St. Thomas
Address: Havensight Mall Parcel 2, Charlotte Amalie, 00802, VI

10/10

Exceptional

03 Aug 2026

Clara

Room was very clean, property is located in walking distance from several stores and restaurants.

2/10

Poor

02 Aug 2026

william

We arrived there a day later and they canceled our reservation and even though we try to rebook and pay, the system was down and they they could not accept any payment from us. Neither give us a room so we had to book in a nearby smaller hotel. Complete mess.

8/10

Excellent

31 Jul 2026

Anabel

Muy buena ubicación. Las habitaciones muy confortables. El desayuno con poca variedad y los alimentos no estaban frescos

10/10

Exceptional

31 Jul 2026

Kalila

I love this hotel. The staff is very friendly. The room was clean. The pool was warm. The breakfast was delicious.

10/10

Exceptional

28 Jul 2026

Allan

Clean and the staff was very helpful and friendly

10/10

Exceptional

28 Jul 2026

Omar

Está ubicado frente al muelle donde desembarcan los cruceros, excelente ubicación, servicio y hospitalidad. Un hotel nuevo en facilidades. Si escoges habitación con vista al mar no te arrepentirás.

10/10

Exceptional

26 Jul 2026

Shamara

Meticulously clean but then again it is a brand new property so hopefully it stays like that. Loved loved loved the option of the complementary breakfast, which is actually very good. Also, loved the outside seating and pool area overall really great stay.

8/10

Excellent

26 Jul 2026

Remon

You should cry to get your toilet paper replenished or shower gel/ hand soup refill ed.. otherwise everything is fine. You just have to ask for your needs.. they don't do it automatically

10/10

Exceptional

25 Jul 2026

Jennifer

Clean. Friendly staff. Breakfast was nice. Convenient to the yacht haven grande marina

10/10

Exceptional

20 Jul 2026

Malcia

I recently stayed at the Hampton by Hilton in St. Thomas, USVI, and I can truly say I had an awesome experience from beginning to end!

The hotel was clean, beautiful, comfortable, and very well maintained. My room was comfortable and inviting, the location was convenient, and I really enjoyed the pool and the overall atmosphere of the property.

The breakfast was another plus,
with a nice selection to start the day, but what really added to the experience was the staff. Everyone I encountered was friendly, welcoming, courteous, and helpful, which made me feel right at home.

It’s hard to choose just one thing that stood out because everything came together to make my stay enjoyable—the cleanliness, comfort, amenities, breakfast, location, and excellent hospitality.

I thoroughly enjoyed my stay and would definitely recommend Hampton by Hilton St. Thomas to anyone visiting the USVI. I will absolutely stay here again!

Friends_and_family Family

4/10

Poor

19 Jul 2026

Makeba

My stay began ok... until I was disturbed all night by guess above... there was loud stomping and dragging of furnitures which disturbed my night and morning sleep.

Self

10/10

Exceptional

19 Jul 2026

John

The hotel os very clean and bright. Helpful staff. The rooms are clean and new and organized in a way that flows well.

Family_with_children

10/10

Exceptional

17 Jul 2026

Jeffrey

Very nice

Family

8/10

Excellent

13 Jul 2026

Christian

Good: clean room and bathroom, newer more modern feel, free breakfast with many options, great location - Not so good: very low water pressure in shower, slow sink drain, pillows were flat, not very supportive

Partner

4/10

Poor

13 Jul 2026

Jeff

Water never hot.
Mis-billed (rooms for my son and I billed separately after twice telling them to only charge my account). Never sent a copy of either bill.
Asked for a 30 minute late checkout. They said ok, then denied they did. Then hassled us more than once about the 20 minutes when we left.
Never again!!!

Family

10/10

Exceptional

10 Jul 2026

Monica

I think that there should be robes in the room.

Partner

10/10

Exceptional

10 Jul 2026

Steven

Everything works in this hotel. Perfect for business

Business

10/10

Exceptional

10 Jul 2026

Denise

This property was wonderful. The breakfast was nice. It was in the heart of town, and there were lots of restaurants within walking distance.

Partner

6/10

Pleasant

08 Jul 2026

Rebecca

The check in was fast and easy. But the staff was pretty dry the barely said good morning or hello when you pass. The room was very clean and the shower was nice, Water very warm, nice view of the island from the widow. Would've been nice to have a microwave in the room instead of going downstairs. The breakfast was buffet style but no matter the time didn't seem fresh and lacked variety. Fresh cut fruit would've been great or turkey bacon, the coffee wasn't great at all. The pool was almost always empty and warm but only went to 4ft deep, no hot tub. There's a TON of shops nearby and walkable places to eat or drink, there is a hotel bar but not a restaurant inside. I expected a bit more from a hilton brand.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Denise

Everything was right there outside the hotel in walking distance.

Partner

10/10

Exceptional

06 Jul 2026

Jamie

E

10/10

Exceptional

04 Jul 2026

Luis

Great location!

Business

10/10

Exceptional

30 Jun 2026

Tamika N

The property was nice and clean. There was access to all the amenities. The room was spacious. They have happy hour everyday between 3-6. The snacks on sight are a bit pricey. The pool closes at 10pm. They are a few restaurants and stores directly across the street. Just a family friendly hotel.

Partner

10/10

Exceptional

29 Jun 2026

Chelley

great location. eat at smoking rooster right across the street

Friends

8/10

Excellent

20 Jun 2026

Spiadgie

If there aren't any Carnival boats docking near the hotel majority of the business establishments and restaurants are closed. It would be nice if the staff would recommend even locals food vendors and trucks to kind of help with the experience of the island. Most of the activities are best done before 4:00 p.m. or 5:00 p.m. the latest.

10/10

Exceptional

17 Jun 2026

Carlie

The property was at a prime, location, cleanliness, and friendly

Family

10/10

Exceptional

17 Jun 2026

Charline

Enjoyed the stay. Hotel was amazing and always s clean. Staff were very friendly and helpful.

Friends

6/10

Pleasant

15 Jun 2026

Jillian

Maintenance issues were dealt with immediately.

Partner

10/10

Exceptional

13 Jun 2026

Julianna Angela

I love this property, clean, great parking, easy and fast check in

10/10

Exceptional

08 Jun 2026

shanturah

The Hotel is new. Very clean and in a very convenient location. It also has parking which is great. Enjoyed my stay.

Family

2/10

Poor

31 May 2026

Ama

Poor customer service from staff

6/10

Pleasant

25 May 2026

Raul

Debería al mejor tener botellas de agua gratis en la nevera y no tener que comprarlas.

Self

8/10

Excellent

21 May 2026

Andrea Nell

Room was clean and comfortable. Would have liked a microwave in the room and coffee available in the lobby. The sitting area was nice unless there was a boat nearby that gave a diesel smell. Cruise ships did not dock in front of the hotel but further down the dock, so our view was not blocked. Hotel is in walking distance to restaurants, shopping and the sky-tram which was nice.

Partner

10/10

Exceptional

17 May 2026

Hazel

Great hotel to stay in! So clean and comfortable!

Friends

6/10

Pleasant

17 May 2026

Farrah

The property was clean and the rooms were clean and spacious. The staff wasn’t friendly at all and for that reason I will not be returning

10/10

Exceptional

08 May 2026

Bob

Imaculate property, central to down town.

Partner

8/10

Excellent

07 May 2026

Lisa

New property

Family

10/10

Exceptional

01 May 2026

Fedeline

Breakfast was always fresh during my stay, and the staff was helpful and friendly. However, one thing left me disappointed. I had booked this trip for my honeymoon, but on the day I was supposed to fly out, the airline canceled all flights to St. Thomas. I called the hotel and spoke with someone at the front desk, who transferred me to the manager. I hoped they could offer some kind of accommodation or flexibility given the situation, but they didn’t. They said that because the room was held for me, it counted as a no‑show, even though I was fully prepared to travel and the flight cancellations were completely out of my control. It made an already stressful situation even more upsetting.

Partner

2/10

Poor

28 Apr 2026

Dickson

This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here.

10/10

Exceptional

26 Apr 2026

BENITA

Great service, excellent room, breakfast on point and ample parking

Partner

2/10

Poor

26 Apr 2026

Keith

Never got to stay here due to an injury that my husband suffered. Dr. told us go home right away. In excitement forgot to cancel thiscreservation. Added expedia insurance coverage a joke!! Insurance asking fir ketter from hotel and expedia before I can proceed. No one contacting me back from hotel and expedia site only sends me to insurance company!!!

Partner

4/10

Poor

25 Apr 2026

S

Booked a city view room…it faced the hotel parking lot and the back of the mall (4th floor). The room was clean, I did not use housekeeping. The hotel for the most part was clean despite stains on the outside couches that face the harbor. Breakfast was not good at all. I took a few boxes of cereal. When checking in the young ladies who worked mornings were nice and polite. The young ladies who worked afternoon/evenings were not as welcoming. I notice non black guests were tended to more and greeted immediately when leaving and exiting the hotel. Myself…not so much, unless I spoke first. If you need a taxi I recommend walking to the entrance of the outside mall/plaza which is directly across the street. The hotel will recommend you call redcap/redcab (I forgot the name) and they charge 3x the amount then the locals. I paid $11 one way to the airport compared to $30 with their recommendation. Also the hotel sells snacks for outrageous prices. On the last day of my visit I found out there is a market in the plaza across the street. They asked me did the hotel give me a flyer to visit them (they did not)…apparently the hotel promised the locals they would support them when they opened but it appears they have not kept their end of the deal. This was a last minute trip so I booked here but if you have more time to search, look elsewhere.

Family

10/10

Exceptional

19 Apr 2026

Luis

Staff were amazing.

Self

10/10

Exceptional

17 Apr 2026

Marie-Dominique

Very clean. Good breakfast choices. Helpful staff.

Friends

6/10

Pleasant

13 Apr 2026

Karimah

No bell boy
Evening staff had an attitude when extra towels and toilet paper was requested .

Family_with_children

8/10

Excellent

10 Apr 2026

curtis

New and clean. Area was good but run down.

10/10

Exceptional

09 Apr 2026

Kristi

Very clean hotel. Excellent staff. Great location.

Family

4/10

Poor

07 Apr 2026

Johanna

The front desk staff on check in tried to charge us when we had bought a package through Expedia. She was not kind our compassionate nor did she foster any connection to us at check in. We alerted the front desk about fecal material in the pool and on the pool deck. The poop on the pool deck could be clearly seen from our hotel window and in spite of alerting the front desk staff both by phone and direct conversation at front desk it remained on pool deck until our check out. Our room did not get cleaned the one day we asked for it to be in spite of the day bring in line with the eod policy. When we asked the next day - we got fresh towels and made beds but the conditioner and hand soap dispensers were not refilled and remained empty. The hotel location is good. However rest staffing with individuals that like people would be a good start. Additionally work ethic for cleaning and hygiene would be good

Family_with_children

8/10

Excellent

07 Apr 2026

Jillian

Everything was on point.

Partner

8/10

Excellent

06 Apr 2026

Daniel P

Parking was very safe, room amenities was lacking when we checked in (empty shampoo container and 1/2 roll of toilet paper)

Partner

10/10

Exceptional

06 Apr 2026

Nina

Very nice and clean

Friends

10/10

Exceptional

04 Apr 2026

Tyjuana

Yes

Partner

10/10

Exceptional

01 Apr 2026

Jeff

Nice place to stop on the way to BVI

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Benoît

Calm, clean and breakfast was perfect.

Self

6/10

Pleasant

30 Mar 2026

Theresa

Do NOT plan to arrive early to this hotel or be treated kindly. We arrived around 3:00 pm knowing that check in is at 4 pm, but most hotels can accommodate an early check in if the rooms are ready. We explained that we would like to check in so we could freshen up prior to our 4:30 pm cab pickup and dinner reservation at 5 pm. The front desk person didn’t even look at her computer and told us check in is at 4. When 4:00 arrived so did the line of people. We had to change our reservation and cab pick up as we did not get into our room until 4:45.
The hotel is pretty much brand new, clean, comfortable. The breakfast in the morning is nice.

Friends

8/10

Excellent

29 Mar 2026

Prashant

Room cleaning should be every day

10/10

Exceptional

23 Mar 2026

Ihuaku

Clean room, attentive staff. The only thing i frowned upon was the breakfast food because everything, from the eggs to the bacon to the waffles tasted like fish. Perhaps the cooking oil used was previously used in cooking fish. Overall, I would 100% recommend this place to stay. It’s also economically friendly.

Family_with_children

10/10

Exceptional

21 Mar 2026

Clyde

Clean room. Friendly staff. Great breakfast. Parking was easy. Close to things to do.

Family_with_children

8/10

Excellent

19 Mar 2026

David

Staff really nice

Self

10/10

Exceptional

16 Mar 2026

Valerie

Clean rooms nice staff, ample parking

Partner

10/10

Exceptional

15 Mar 2026

Jayme

Nice clean hotel. Great beds and breakfast, as always

Partner

10/10

Exceptional

14 Mar 2026

Laura

Great location and clean and nice. Wonderful back veranda which I enjoyed eating breakfast on every morning and sitting outside at night close to the cruise ships. Lots of restaurants to walk to grocery store nearby in about 10-20 minutes to ever nicey Beaches

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Dawn

Don’t desk very helpful and friendly.
Breakfast area needs additional garbage area as the one they had filled quite quickly. People didn’t know where to put their used plates or garbage.

Partner

10/10

Exceptional

14 Mar 2026

David

We definitely enjoyed the property. It was very clean and the staff was very friendly. One thing we definitely enjoyed was the breakfast in the morning.. so then maybe I shouldn’t

10/10

Exceptional

08 Mar 2026

Bryan

Everything was great

8/10

Excellent

06 Mar 2026

Patricia

The only complaint I had was that the hotel offered a bay view room, which I chose. However, couldn’t see the bay because they neglected to say that cruise ships docked right outside our window every damn day.

Partner

6/10

Pleasant

04 Mar 2026

Justin

Disappointing Service for the Price

We recently stayed at Hampton by Hilton St. Thomas and while the stay itself was fine, it did not meet expectations—especially at $750+ per night.

The biggest issue was the lack of service. Our room was never serviced during our stay, which was frustrating given the price point. For that nightly rate, we expected a much higher level of attention to detail and overall guest experience.

The room itself was adequate, but the amenities and overall offering simply did not justify the cost. At this price range, guests should expect consistent housekeeping, better service responsiveness, and a more elevated experience overall.

The property has potential, but management needs to address service standards to align with the rates being charged.

Leisure Partner

10/10

Exceptional

03 Mar 2026

RICHARD

Great location to shopping, restaurants and activities, easy parking and getting taxes.

Friends

8/10

Excellent

02 Mar 2026

David

There was an issue of excessive noise (doors slammed, tv’s cranked way too loud, yelling in the hallway/ect) Saturday nite tween 10 pm and 1 am. I called the front desk and alerted them to the issue at midnight. This may have been the aftermath of a kids bday party earlier in the afternoon that took over the entire pool and outside lounge area. Like 20+ kids and their parents. I think the hotel did the best they could with the rowdy parties, so I don’t hold the staff responsible. The hotel could have more security as I did not see any other than at the front door. But I would without hesitation stay here again.

Partner

2/10

Poor

24 Feb 2026

Salvatore

Too expensive for one thing. I had to add on a day to a pre booked trip because of the snow emergency in Boston. That’s not your fault, I know.

But after a full day of travel I arrived at the hotel, tired and hungry, again, not your fault, we’re getting there.

The hotel restaurant was booked by a private party, sweet 26 birthday or something, again, not your fault.

Now the complaint part…desk clerk calls taxi for me to transport to restaurant, where ostensibly I could eat dinner. Clerk says taxi will be here in ten minutes, I could wait in front of hotel. Cool. Before I move into next part, I have to mention I am presently mobility impaired, walking with excruciating back pain due to upcoming procedure. I get outside to wait for alleged imminent taxi, nothing…10 minutes…20 minutes, go back in lobby to check with clerk, he acts like he’s never seen me before in his life. Here’s where I mention that out front of the hotel, there is no bench, no seats, there’s not even a hedge or a column U could lean to support myself for this long wait. At 35 minutes, gave up, thanked the desk clerk (admittedly sarcastically) went back to my room and cried myself to sleep. (of course I didn’t cry myself to sleep, that’s silly. I beat my children)

I’m only reporting this because there seems to be a kink in the chain of good customer service here, and with so many products being out there and similar, sometimes customer service is the only thing that differentiates “good” from “excellent”.

Self

6/10

Pleasant

24 Feb 2026

Enkelendi

Room was not clean for 5 days

2/10

Poor

24 Feb 2026

Alejandro

When i reserve the Hampton hotel in st thomas Travelocity had two rooms one with a Ocean view and one with a street view i rented the ocean view to see the Ocean and of course pay extra per night all i got was HUGE CRUISE SHIP...every day for 5days ...try to tell management about this and this is what they say (Once again, we do apologize for the inconvenience, we are on a cruise dock, and the cruise ships come pretty much every day and leave during sunset hours.
-Alianna)i have called Travelocity and they keep giving me the run around.charging extra for a room and all you see is Huge cruiseship is FALSE ADVERTISEMENT.

Partner

10/10

Exceptional

21 Feb 2026

Alexis

Absolutely fantastic service. These girls are hard workers, multi taskers which you never see...Always helpful and with good attitudes. Out of their way helpful... We cant thank the girls at the front desk for making this stay everything it should be. Easy and fun they were so helpful with calling cabs, recommendations, and making Everything happen easily for us. We will be back to the Hampton in St Thomas 1000%!

Partner

10/10

Exceptional

20 Feb 2026

Rachid B

Amazing new hotel with great staff. Walking distance to a ton of restaurants and shops. Very reasonable supermarket about a minute walk from the hotel. No complaints at all and will 100000% stay here again. Only thing is that you have to take about a 15 min drive to the beach make sure to have cash bc they charge $12 a person.

Family_with_children

2/10

Poor

19 Feb 2026

Keyana B.

They have not honored the payment agreed upon by Expedia and charged my card twice without authorization after I left then attempted a refund and took it back. They also had us in the system for an extra day after we checked out. At this point I am thinking this hotel is attempting to commit fraud with my card and contacting the bank.

Family_with_children