Sapphire Village Resort

10/10

Exceptional

14 Jul 2026

jahmina

Amazing stay really enjoyed thank you!

Partner

6/10

Pleasant

13 Jul 2026

Nadirah

Overall, I would rate my stay a 7/10**. This was my first vacation with my boyfriend, so the trip itself was special, but there were a few aspects of the accommodations that could have been improved.

I was notified, less than two weeks ahead of arrival that initial deposit payment for the room was not cleared and I was subjected to lose my reservation. The reservation was booked over 7 months prior and no accomodations were made considering this was an oversight of the property. The check-in process was a bit confusing. I had to call for assistance because the check-in location wasn't clearly marked, and once we arrived, the property map wasn't very helpful in locating our room.

I was also disappointed that our reservation was for an **ocean-view room, but we were assigned a first-floor room overlooking the walking path rather than the ocean. That was not the experience expected based on our booking.

The room itself had a noticeable dewy smell upon arrival, although it was clean and well maintained overall. The cleanliness and comfort helped make the stay enjoyable despite the initial issues.

While there were some disappointments, we still made wonderful memories together on our first vacation as a couple. With clearer communication, directions, a more accurate room assignment, and attention to the room odor, the experience could have easily been much better.

Partner

10/10

Exceptional

25 Feb 2026

Jason Carl

Room was nice, beach was amazing with nice bar/restaurant.

Friends

10/10

Exceptional

11 Jan 2026

Marissa

We had to stay here due to our flight being cancelled because of the attack on Venezuela and they took care of us! The young man in the office was so accommodating and respectful. Our room was clean and comfortable. It’s amazing that they have a laundry facility onsite. Would highly recommend!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Aubry A.

Room was huge with all the amenities! Close to beach and beautiful view of the marina from balcony.

Self

6/10

Pleasant

10 Dec 2025

Michael

Everyone was courteous. Finding the place wasn’t easy. But we had a rental car. The room had a great view. It was next to an amazing bar and pool. Our only downfall was we found a crack pipe/ crack vile/ bag of weed and another pipe hidden on top of the kitchen cabinet. Management didn’t take responsibility for it claiming it was probably a previous tenant left it behind. Didn’t offer us any compensation, or anything. We felt uneasy about it and didn’t let housekeeping in. Worried maybe someone would come back to get it. I got rid of everything I found as I didn’t want it in our possession. Other than that the staff were all very nice especially the staff at Sudi’s Bar where we had delicious fish tacos.

Partner

10/10

Exceptional

27 Oct 2025

Jonathan

View was amazing

Partner

10/10

Exceptional

15 Jun 2025

anna

Great spot. Close to beach and dinning.

10/10

Exceptional

29 Apr 2025

victoria

Fabulous stay

8/10

Excellent

11 Apr 2025

Jayme

The room needed some updating. Was very clean however. I liked how close it was to the two places to eat and a pool to cool off in.

Leisure Partner

8/10

Excellent

19 Mar 2025

Roderick

Sud’s was a great restaurant. Delicious food and good service.
Confusing where the office is located and taxi drivers do not know where either.
No safe or beach towels in our room.

Leisure Friends

6/10

Pleasant

07 Mar 2025

Mary

The room itself was nice enough but the property itself was lacking in appeal. Needs updating.

Leisure Partner

8/10

Excellent

24 Jan 2025

christoper

The property wasn’t a nice area very close to red Hook. Also the property was spacious with a good beach and beach bar and restaurant snorkeling. If you wanted it,

Business Self

8/10

Excellent

13 Dec 2024

Lucinda Earlene

So close to Sapphire Beach and the Marina and the views are wonderful! You can visit St John from the Marina without having to go to the ferry!

Leisure Partner

10/10

Exceptional

13 Dec 2024

Fetinia

The property was beautiful only set back was pool closet to our room was closed the whole time but hey made you go enjoy the beach so win win

Leisure Partner

6/10

Pleasant

29 Oct 2024

Raven

The pillow cases and sheets were dirty in the room didn’t realize til the next day. The remote didn’t work. Came home and now I have small bumps all over my body that itch room looked it up and there the same bumps as bed bugs.

Leisure Partner

4/10

Poor

06 Aug 2024

Anna

The only thing good about this property is that it is close to the beach, nothing works, ac wasn'tworking,could not get internet services , phone line to call front desk not working, and more

10/10

Exceptional

29 Jul 2024

Israel

Feel like home ambient

Business Self

6/10

Pleasant

21 Jul 2024

Michael

I would recommend staying here if you want to be in the Sapphire Bay Area. Our room was very nice and spacious and included a patio that overlooked the marina. My only complaint with the room was that the bathroom door didn’t open or close easily due to the wood being warped. The property included beach access and restaurant options; I’d like to in particular call out Sudi’s Bar and Grille for being a great breakfast choice. The swimming pool area is decent but could use a little TLC. I also wasn’t very happy with my check-in as the person we worked with did not greet us warmly or provide us with much information. There’s not much to do in the immediate area other than the beach, so be prepared to have a rental or use a taxi. Luckily the latter is very easy to catch as there was always one around.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Janice

Lovely stay

Great stay, the only thing I see wrong is that there's no bell man available to pick you up if you need assistance, also theirs no cable in the room just in case you don't know to use the apps on the smart tv

Partner

6/10

Pleasant

26 Jun 2024

Eugene

No Power thanks WAPA!

The Island lost power three times!! I had to sleep in my car to get air conditioning!

TWO CRAZY!!

Business

10/10

Exceptional

03 Jun 2024

Richard

Beautiful views, right on the beach

Leisure Partner

10/10

Exceptional

01 Jun 2024

Nathan

So I get to the resort and the taxi drops me off at the bar where i can chill and enjoThe beach
The Bartender said if I show him my (hotel) email to register. I just took as he didn't know rude but whatever.
Then he kept on insisting I show thim this email.
I asked when is check in as (why are you busting my chops check in aint for 3 more hours)
His response was I don't know when check in you may this you may that. I took this as a racist dog whistle. I took it he felt I didn't belong there. And he wasnt gonna offer any assistance until I prove to him I'm actually guest.
I wasn't asking I was confirming when check in was.
AND WHEN I READ THE EMAIL NOWHERE DID IT SAY YOU HAVE TO SHOW IT TO THE BARTENDER TO RECIEVE SERVICE.
It said all people check in to A202 etc etc

Leisure Self

4/10

Poor

18 May 2024

Kirstin

A storm caused a power outage across the island that started at 2am on our first night, most places got restored but our unit did get power until about 5 pm on day 3. Management knew there was an issue, but we had to call ask for updates and ask if there was anything that could be done to cool the room down to a sleeping temperature. Someone found us a box fan when we called the second night but management didnt make any other effort to keep us informed about when our room would be restored. There was no offer to look for other rooms or offer any recompense.
Even without that mess, the place was just ok. The room was a long way up a steep hill from the water. They say rooms are individually decorated, ours was like cheap garage sale miscellaneous of every style with dresser drawers that didnt work well and so on. Overall, clean but disappointing experience for the price

Leisure Partner

8/10

Excellent

19 Feb 2024

Carlos

Great beach, but room F204 needs updating

Location is great!!! Pizza place and bar on the beach were really good. The room needed some serious update. Appliances, kitchen faucet rusted, patio light didn't work and a few lamp bulbs were out as well. The beach amd pool were awesome!!!!

Partner

2/10

Poor

19 Jan 2024

Cynthia

Check in was 3 pm and I sat in an air conditioned office until 3:30. I told the office I was disabled and our room was literally the highest up a hill and second to last room furthest away. I was told we go that building because of when we booked (a month ago). Our anniversary dinner is down at the beach. I will have to take a taxi a couple thousand feet down and back. Most people can walk straight up a steep hill and down. Also beware. There are 3 places called Sapphire here. This is the one with green/blue roofs up on a hill. Rude

10/10

Exceptional

08 Dec 2023

Israel

Feel like home ambient

Business Self

10/10

Exceptional

21 Nov 2023

John

There were 3 pools to choose from and the dining options were convenient and diverse.
The views were excellent from our apartment which overlooked the marina.
The staff of the complex were friendly and accommodating.

Leisure

10/10

Exceptional

28 Sep 2023

tia

Loved the restaurants & bars on the property. Didn't have to leave to have a great time.

Leisure Self

10/10

Exceptional

15 Sep 2023

Rory

My girlfriend absolutely enjoyed this property, the amenities, proximity to so many restaurants and water sports made it a winner.

10/10

Exceptional

22 Aug 2023

Roshawn

Great place to stay

10/10

Exceptional

18 Jul 2023

Alexis

We loved our stay at Sapphire Village. We enjoyed the close walk to the beautiful beach. Everyone on the property was so kind and wonderful to us. We went to Sudi’s and had a great time. Also Red Hook and the St John Ferry are very close and convenient. Would recommend, we would love to visit/stay here again.

Leisure Partner

10/10

Exceptional

09 Jun 2023

Israel

It is like you were home out of home, perfect for completing papperwork after your days job

Business Self

10/10

Exceptional

05 Jun 2023

Joseph Gerard

Sapphire Beach Resort was very nice. I would stay again!

Leisure Family

6/10

Pleasant

26 Apr 2023

Millie D

This condo is outdated and needs attention. Tv only 4 channels brochure says cable. 1 radio don’t work broken antenna. 2 a/c units on patio make it impossible to set outside because of the heat the a/c produces. Ceiling fan in living room won’t work, blinds to patio have missing slats and won’t open and closes with the pull strings. You must manually turn each blind yourself. Clock has dead batteries.Checkin a night mare . The guard at gates kept sending us back and forth to check in. I knew we had to check in at the beach resort and get keys. Guard sent us to the condo side. The guard at condo side get angry that people are not given directions accurately. Called office number and guard was telling her to stop booking and not giving directions, she hung up on him. Called back and got another person this time. Told us to come back we’re we first went the first time. Didn’t give us a parking pass at check in. Had to go back again and ask for one after getting a note on our rental. This condo is not worth the price they charge. The decorations and furniture is 20 years old . Room was cleaned every other day. I feel the owners of this condo needs to upgrade or be forced to remove this rental. No extras like many condos no beach chars nothing extra at all. Sudies restaurant was nice , the pizza place at beach was very good. Cruise ships drop off beware, they pack the beach and take over . Get to beach early on cruise ship days. They come in groves and push the guest out and pack

Leisure Family

6/10

Pleasant

05 Mar 2023

Kristina

Pros: The studio was in good shape, housekeepers did a great job, location was fantastic, and it was nice have Sudi's bar/restaurant right there.

Cons: Check-in was confusing and very atypical, even though it was explained in the booking. Wifi did not function in the unit and staff could not address the issue since units are owned by individuals and managed by a group. I often had to keep doors and windows closed due to heavy weed smell from other occupants (i hate the smell and was there wity my young daughter).

Overall, we had a fine time, but i wouldn't return or recommended.

Leisure Family_with_children

8/10

Excellent

01 Mar 2023

anthony

great views , overall quiet , nice beach area , would be nice if first time guests got a map of the resorts key points etc.

Leisure Partner

8/10

Excellent

17 Feb 2023

Jerry

I didn’t like that the apartment don’t have a dead bolt lock on it
Any body could walk in on you while you sleep

Business Self

8/10

Excellent

12 Feb 2023

Catherine

Beautiful beach and area. Units kitchen and bath needed updated

Partner

10/10

Exceptional

09 Dec 2022

Israel

I've been there B4 and its a perfect place, feel like home ambient.

Business_and_leisure Self

10/10

Exceptional

08 Dec 2022

Anna

Felt like home away from home

Lovely condo. Had everything I needed. The front desk responded quickly to a power issue. Very comfortable. Would stay again.

Self

8/10

Excellent

14 Nov 2022

Erica

I loved the view and the pool /restaurant. I didn't like the checkout process.

Business Friends

8/10

Excellent

21 Oct 2022

Kelvin

Hotel was clean, but be aware of mosquitoes inside. The cable didn't work or no signal on 1, and the other couldn't watch local television, just the Roku hooked up to TV with no informative content. Also, we stayed in the Marine section, but was never told there was an actual beach onsite with food and entertainment, we just happened to found it by accident on our last night. That was disappointing. Although no fault of the hotel, the power went out on our last night, but I thought the hotel would've had generators, but they didn't. Overall, it was a good place to stay and Ill stay there again...hopefully with better communications.

Partner

8/10

Excellent

23 Aug 2022

Louis

I loved the beach on the property. I also loved the fact that the property had 4 restaurants.

Leisure Self

8/10

Excellent

12 Aug 2022

Maria

Was suppose to get a balcony, when asked about it, he said maybe next time

Business_and_leisure Self

10/10

Exceptional

18 Jun 2022

Terrie Leblanc

Walking distance to the beach. Staff welcoming. Sudi's Restaurant AWESOME!!! Will be visiting St Thomas again an staying at Saffaire Village Resort

Leisure Family

6/10

Pleasant

07 Jun 2022

troy

My stay

Room was a long way from the beach up an extremely steep hill. A cart should be available to shuffle guests to St Kittels. The air conditioner failed my last day; I was comped a room which was appropriate. I did enjoy the small bar/grill near my room

Self

10/10

Exceptional

05 Jun 2022

Israel

Liked that it is a feel like home property and perfect for doing paperwork after a days' work. Too short stay, Did NOT dislike anything. Will definately book again

Business Self

6/10

Pleasant

13 May 2022

Rochelle

Staff addressed concerns in a timely manner.

Leisure Friends

10/10

Exceptional

08 May 2022

Andrea

It is a perfect place for relaxation. Very quite.

Leisure Family

6/10

Pleasant

05 May 2022

Cindy

Beautiful views of the bay from apartment perched on steep hillside and near a great beach, but not convenient without a vehicle. There was no coffee in the apartment, requiring a challenging walk on a steep hillside to get to a coffee shop near the beach. Restaurants and bars at the resort all closed after 6 PM, leaving no where convenient to eat or drink. There is no convenience store at or near the resort, necessitating a costly taxi ride into Red Hook to obtain basic provisions.

Leisure Family

4/10

Poor

10 Apr 2022

TERRY Randall

The beach was great. The communication with the office was terrible. The TV stopped working the third day, was never fixed. No beach chairs were provided. No safe was provided. The room was very drab and dreary feeling. The whole condo needs remodeled, updated and decorated.

Leisure Partner

8/10

Excellent

20 Jan 2022

Rita

Beautiful views and a nice beach. It would be great if they fixed the pool area that had storm damage. Also, some if the burners on the stove didn't work.

Leisure Family

2/10

Poor

03 Jan 2022

Susan

Liked that it was a nice location. Close to the pool and restaurant. The condo was really dated, dirty and damp furniture. Wi-Fi and tv wouldn’t connect. No one answered our call at the office. Electrical output was unsafe. Light didn’t work on the balcony. Condo smelled damp and musty. Overall condition was extremely poor. Refrigerator shelves were broken, toaster didn’t work.

Leisure Partner

4/10

Poor

19 Dec 2021

Sakeeda

Room was not as advertised and there was no WiFi connection.

Leisure Self

10/10

Exceptional

05 Dec 2021

Scott

Awesome

This place is awesome. No complaints at all. One of the best hotels I've ever stayed in.

Friends_and_family Family

10/10

Exceptional

19 Nov 2021

Amanda

Great resort!

Really nice property with great amenities. Close to Red Hook but not safe to walk.

Friends_and_family Family

10/10

Exceptional

12 Nov 2021

Vernon

A very accommodating and friendly staff. The resort was very clean and safe!

Business_and_leisure Self

8/10

Excellent

06 Nov 2021

Heather

I liked the quietness, the location to the beach, how the overall general grounds were kept. My individual unit lacked cable tv access and local TV channels. Accommodations in the unit were very basic and lacked charm and appeal in appearance. Would prefer to try another unit next time with a view and balcony.

Leisure Family

10/10

Exceptional

05 Nov 2021

Deanna

Sapphire Villiage Resort is a great property. We had an excellent time once we found all of the amenities. Upon arrival the amenities were not communicated. There may have been a language or accent barrier that caused this issue. After a long day traveling on several flights and problems with pre-paid transportation from airport, I admit that I was a little tired and upset. After resting, we took a taxi off-site for dinner as the one restaurant mentioned on property was closed.
I found out about amenities the following morning while walking around the property inquiring where I could find a cup of coffee.

Leisure Friends

8/10

Excellent

26 Oct 2021

Randy L

I appreciate the upgrade that was nice our first room no internet no tv so the upgraded us to a better room more room but no wifi password which I figured out the next day room very dusty like it was not dusted in months very nice grounds nice clean beach private almost crystal clear water all in all a good trip but rooms and houses need to be updated

Leisure Partner

10/10

Exceptional

26 Aug 2021

Maria

The people are very friendly and always willing to help. Nice and quiet, I had a great time.

Business_and_leisure Self

10/10

Exceptional

17 Aug 2021

Verified traveler

Quiet and relaxing

Business_and_leisure Self

4/10

Poor

16 Aug 2021

Verified traveler

The room was misleading

Leisure Partner

2/10

Poor

12 Jul 2021

Verified traveler

We were booked n the wrong room. Rooms completely outdated. Services is horrible. People are extremely rude

Leisure Partner

8/10

Excellent

08 Jul 2021

Verified traveler

The view was beautiful. The room was nice.
It was outdated but was spacious. I would definitely stat again . The check in was a little confusing because they lost power but we found it in the end and the guy was really nice..

Leisure Family

2/10

Poor

05 Jun 2021

Verified traveler

Buyer (guest) beware! Unless you ask very specific questions you can easily end up in a cheap Motel 6 type room thinking you’re getting real oceanside resort accommodations. Very disappointing. Also, and unrelated, STT airport, especially departures is a crowded nightmare which I will NEVER repeat.

Leisure Family

8/10

Excellent

16 May 2021

Carol

Sapphire Beach

We stayed for a few nights at Sapphire Beach Resort on the marina. The complex is very close to St John’s ferry. The condo was right on the marina with an east exposure. We could see the beautiful sunrise, the yachts, and ocean from the balcony.
Sapphire beach is a short walk but it has lots of sea weeds and we didn’t get in.
Our condo itself has old and some broken stained furnishings. It looks like original tile, kitchen. It’s very outdated.
But the location is very good.

Partner

10/10

Exceptional

04 May 2021

Verified traveler

Great stay right by Sapphire Beach

Really reasonable and close to red hook hotel on the country side but still accessible to beaches and retail

Business

8/10

Excellent

12 Apr 2021

Verified traveler

Everything was very nice.

Leisure Partner

4/10

Poor

16 Mar 2021

Verified traveler

No patio, dated room and property. Would NOT recommend.

Leisure Partner

4/10

Poor

19 Dec 2020

Verified traveler

No communication or signs related to check in confusion.

Leisure Self

6/10

Pleasant

17 Jul 2020

Bert

View is great, but the condo hasn’t been touched since the ‘80’s as far as furnishings.

But there is a VCR and a little boom box cassette player, so that’s nice....

Business

8/10

Excellent

08 Jul 2020

Kayla

location :)

Pictures showed a remodeled room and ours was not. But still clean and a great view. Easy check in process. Great location near red hook.

Partner

10/10

Exceptional

02 Apr 2019

Robert

My room had no real view. I asked to transfer and was given a condo in sapphire Bay west. IT WAS PERFECT !! Clean, comfy, complete. I would recommend Sapphire Bay West to anyone!!!!

Leisure

6/10

Pleasant

06 Feb 2019

Verified traveler

Condo was older but clean. View was great. Property advertised Satellite TV and WiFi but neither worked. Reported this to manager and was told cable people couldn’t come out till Monday. Our stay was Wednesday thru Sunday so we had no service entire stay(missed Super Bowl)☹️☹️☹️

Friends_and_family Family

2/10

Poor

31 Jul 2018

Verified traveler

Just horrible

10/10

Exceptional

11 Jul 2018

Verified traveler

Great place right on sapphire beach, absolutely loved it,quiet and away from the main tourist crowd. Still in the works of recovering from the hurricane but awesome place!

10/10

Exceptional

18 Jun 2018

Itchie

Ideal stay for persons doing some kind of job in the island

2/10

Poor

23 May 2018

Janet

Horrible disgusting non-hotel:

This was a total farce. The Sapphire Village Resort is NOT a hotel! It was false advertising. I couldn't stay there. I want my money back. It is a disgusting run down tenament time share which has no lobby, zero amenities, no beach, no anything. I was scared to even go into the place.

4/10

Poor

08 May 2018

Scott

Advertised cable tv and wifi. Both services weren't available in the room, although they were available to guests in adjacent rooms. Hotel staff told me the building was with out service but I spoke personally with multiple other guests who had service. Expedia was notified too and they have yet to email me a resolution 5 days later. (At the time of this survey I am already home and checked out) They still are telling me they are trying to contact the resort to find a solution... haha funny, I'm no longer there...

6/10

Pleasant

24 Mar 2018

Verified traveler

Beautiful beach, but accommodations need help

We had 3 rooms, of which only one was really nice. The property is really rundown and out dated. We were notified by Galleon House 6 weeks before our arrival that they were canceling our reservation because they gave our paid rooms to FEMA. We had to scramble to find something else, so we had to book here because we needed 3 rooms.

Family

10/10

Exceptional

21 Mar 2018

Verified traveler

Got upgraded to sapphire beach as soon as we got there. It was absolutely amazing and everyone was exceptionally nice and welcoming

8/10

Excellent

04 Mar 2018

Verified traveler

not close to beach but on the beach beautiful view, could use update. but good food at the bar, great place to hunker down at the beach.

8/10

Excellent

14 Feb 2018

Verified traveler

They didn't provide blankets which was weird. They only provided small sheets

4/10

Poor

22 Jul 2017

Karen

Outdated: Room SV181

Our room was very outdated and ugly. Pillows were lumpy and smelled old, no security lock on door, only 1 channel on tv, sliding door old and difficult to slide, bedroom furniture falling apart (particle board), and no arrival info. We were dropped off and had to look for the office to check in??? Only nice thing was the view!

2/10

Poor

17 Jul 2017

Lyntai

Deplorable nasty and disgusting!!

Disgusting and rooms are deplorable and outdated!! The pictures says it all!! And YES the pic with empty cans an constrution material even ole tooth brushes was located in our roome which we paid almot $200 for our one night stay. Advice to hotels.com, you Hotels.com should not have such hotels listed on your site as it tarnishes your reputation. See the pictures as evidence.

Partner

6/10

Pleasant

28 Jun 2017

Amy

Really depends on what's important to you.

On the plus side staff was very nice, we never met an employee who wasn't super friendly and helpful. It's on a fantastic beach, so it definitely gets points for that. The onsite restaurant Slice had fantastic food and staff, some of the best meals I've eaten on the island. On the negative side, the room was in major need of renovations. Bed was the most uncomfortable I've ever slept on, absolutely. We did look in another room which was much nicer, so that may not always be the case, although I'd hate to know we paid the same rate. Calling it a \"resort\" is not at all accurate, more like a condo community that has seen better days. You have to ask an employee to unlock beach chairs for usage, which they promptly kick you out of at 6pm sharp to lock back up. Very strange, I've never encountered that before.
Overall, if a beautiful beach and proximity to Red Hook are what you're after I would absolutely recommend Sapphire Bay. If amenities and a guarantee of a decent room are the most important to you, I would not.

8/10

Excellent

20 Feb 2017

Henry

Beautiful beach but shoddy management

Contrary to description there is no WiFi i Sapphire Village. After showin confirmation clearl stating that therevshould be, we were given a room in Sapphire Beach where there was a router but no signal. Management took two days to finally acknowledge problem and contact phone company but when we left ten days later still no WiFi. Main bathhouse was closed for renovations. Pool bar was closed.

Partner

6/10

Pleasant

09 Feb 2017

Trina

A very relaxing location and close to everything

The unit was nice but outdated. It met all my needs. The beach is within steps and is absolutely beautiful. The beach equipment is provided with the room, and the beach chairs. I was next to the marina and the view is amazing. It would have been nice to be able to be in the units that were upgraded but my overall visit was amazing and cozy. I enjoyed my stay.

10/10

Exceptional

23 Jan 2017

Linda

Very pleasant views, helpful office staff

Very pleasant place to stay, on grounds restaurant very good food, all staff helpful & pleasant. Beach is beautiful!

6/10

Pleasant

03 Jan 2017

kris

Hotel was conveniently located to Red Hook Marina. While the rooms were furnished comfortably...they smelled like musty and like mold.

10/10

Exceptional

23 Dec 2016

mano

A condominium not so close to the beach.

A wonderful time at the condo and the beach with comfortable and spacious room, but not a great view. The amenities are adequate but missing beach chairs and wifi. No much on TV to watch, bring your groceries as they expensive on the island. The pool areas are great to chill. Long scenic walks is a must.

4/10

Poor

13 Nov 2016

Gerbs

Disappointing

Lights didn't all work. Shampoo not provided. Check-in process not clear

4/10

Poor

03 Oct 2016

Ben

Old dirty room. Super old furnifure

Everything in the room was so old, dirty and disgusting. It definitely needs some renovation and upgrading all the furniture. The fridge was probably 50 years old it was all rusty. We were even scared to sit on the sun beds on our balcony as they were so old and looked like they will break. The only good thing about our room was the view. All the rest was terrible

Partner

2/10

Poor

30 Jul 2016

Maria

Outdated, dirty, smelly , uncomfortable

Dirty room , bed with hairs under sheets, smelled bad, really hard to get a cab, no staff early in the morning

2/10

Poor

21 Jul 2016

Christobal

Nice location. Hotel falling apart.

Hotel falling apart, poor customer service. Air cond not working correctly, fan not working correctly. Nothing was done when informed of situation.

4/10

Poor

11 Jul 2016

Verified traveler

Location was worth the terrible conditions room

Room outdated, staff not friendly, terrible cleaning condition. Because we already moved from an even worse hotel and because we spent all day at the beach, that by the way is beautiful, we decided to stay.

8/10

Excellent

05 Jul 2016

Verified traveler

The staff was very helpful.

They upgraded me to a beach front suite without even asking

8/10

Excellent

01 Jul 2016

brad

St Thomas vacation

I enjoyed my stay in st. Thomas the beautiful island Rich culture very friendly people

Partner