Marketplace Suites

10/10

Exceptional

07 Jul 2026

Nima

Very clean suites

Partner

10/10

Exceptional

04 Jun 2026

Joanna

Nice and clean apartments , high ceiling, spacious, convenience location.

Family

10/10

Exceptional

29 May 2026

Gerard

All good

8/10

Excellent

23 May 2026

Stephanie

Market beneath the hotel was very convenient. Room was very clean.

Partner

8/10

Excellent

15 May 2026

Jack

If you do not want a beach location or a room with a view, this a great choice. There is no on-site interaction with staff. All contact is electronic and it was very good. The suites are large and very comfortable. There is a grocery store, sandwich shop, drug store within the same location. It is a small three story shopping center with the suites on the top floor. Most national park beaches and hiking trails are within a short drive. I was visiting solo and specifically to explore the national park.

Self

8/10

Excellent

15 May 2026

Theresa

The apartment was new, clean and spacious! Facilities were great - AC, kitchen, bathroom. The location was excellent, with a grocery store downstairs, pharmacy, and great deli right within the marketplace. It was a 10 minute walk to Cruz Bay for lots restaurants, shops, car rentals, Red Hook ferry, etc..,
When our shower handle fell off, the property manager was easy to contact, friendly and it was fixed within a couple hours.
The only thing that was a bit strange is that this apartment (for 2 people) didn't have windows to the outside, so you couldn't really see the weather unless you left the apartment and walked to out to the courtyard area.

Partner

10/10

Exceptional

14 May 2026

Dovench

Everything was smooth for the most part

Partner

10/10

Exceptional

10 May 2026

chantel

Clean and quiet

6/10

Pleasant

10 May 2026

Scott

Pros:
VERY CLEAN
Good location
Supermarket on property
Lock box for key
Free, safe parking
Semi quiet

Cons:
Hotel-esque room WITHOUT hotel amenities
Linen service was at extra charge
Shower was either hot or scolding

I would recommend for 2-3 days max if staying in St. John's. For longer stays, I would look elsewhere.

Partner

10/10

Exceptional

03 May 2026

Lavita

If you are coming with only ladies this is super safe. Plenty of help

10/10

Exceptional

01 May 2026

Jose

Super convenient shops nearby would definitely stay here again.

6/10

Pleasant

08 Apr 2026

Brande

You can hear everything in your unit from the center stair case. If there are children in the other units there is no way you’re sleeping past 7. You can hear everything !!! It’s clean and nice. Loved the market down stairs.

Family

10/10

Exceptional

12 Mar 2026

Melissa

On third floor above starfish grocery store convenient if you plan on eating in.

Family

10/10

Exceptional

25 Feb 2026

Jamie

We really enjoyed our stay! It was spacious, clean, and well stocked. It was a quick walk to town and having a grocery store just a couple stories below us was very convenient. We would definitely stay here again!

10/10

Exceptional

24 Feb 2026

Herminia

Very clean and spacious! Very walkable from town

10/10

Exceptional

20 Feb 2026

David

Very clean, modern and short distance from busy town area but easy to walk

Partner

10/10

Exceptional

15 Feb 2026

ROBERT

Large room very clean. The same building had a supermarket to shop and coffee, shops and deli. Very convenient walk to downtown Cruise Bay. New microwave good size refrigerator and stove top. Had a Keurig in there for coffee in the morning. Very responsive maintenance staff.

Leisure Partner

8/10

Excellent

08 Feb 2026

Yvette

I loved the space. The location was easy to get to and walkable to restaurants and stores. It was a little hiccup with communication when we arrived but it worked out. Although it was a busy area, it was fairly quiet.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Michael

The convenience of the hotel was great! Nice size suites

Leisure Friends

10/10

Exceptional

29 Jan 2026

Doug

The room was spotless the location was awesome and the convenience of the marketplace downstairs was a huge Plus just a couple minute drive to Cruz Bay.
Convenient key access mailbox for our room.

10/10

Exceptional

29 Jan 2026

Anny

This hotel has everything located inside the building a supermarket bank coffee shop in so much more. The suite is super spacious with a living room, kitchen, huge bathroom and a huge room.. and it’s only 10 minute walk to the ferry wonderful hotel and location

Leisure Partner

8/10

Excellent

25 Jan 2026

Erin

There are pros and cons to staying here, some of which I wasnt aware of, so for future guests:

PROs
1. It is on the third floor of a commercial center, so you can walk downstairs to an italian cafe with great pastries, to a sandwich shop, or to a grocery store. Nothing right in the center is open for dinner though.
2. Nice big bed, comfy pillows
3. Walking distance to downtown Cruz Bay.
4. Tons of space, really almost too much. Every room was 10 feet deeper than it needed to be, but if you are planning to waltz, you will have space
5. Easy parking

CONs
1. You are staying in what is essentially a shopping center. Staff are shouting greetings pretty early in the morning.
2. there is one small window in the bedroom and the windows in the front are all covered over for privacy (because shopping center)
3. the shower only has frosted glass across maybe 60% of the opening, the rest is open to the world and due to where the overhead shower head is, you will often be standing in full view of the rest of the bathroom, so if you are not with your sig other (I was with my mom) kind of awkward.
4. It is an 8 min walk to downtown Cruz bay and I had no problem with the area, but I have lived all over the world in low income countries before. The area you walk through is a little bit off the beaten path, a little bit run down, and dark. So my older mom was uncomfortable walking in the dark to get to dinner in downtown

10/10

Exceptional

20 Jan 2026

Tim

All good.

Leisure Partner

8/10

Excellent

05 Jan 2026

Danielle

Size of room and well stocked kitchenette

Friends_and_family Family

4/10

Poor

01 Jan 2026

ashutosh

The sofa bed had stains that looked like dried blood, so we opted to roll it back up and not use it.

We made an incorrect booking mistake and were not checked out on time. We received a call to inform us and were told our items would be placed in garbage bags outside of the room. We had items in the safe, medications, etc. The employee of Marketplace Suites who called escalated to yelling at us while we were trying to find a way to return to the island in a timely manner and correct this.

Nicole with Marketplace Suites corrected that statement of a colleague and allowed us to return & pack up. She also contacted another hotel and helped us procure a room.

8/10

Excellent

17 Dec 2025

Steven

Love this property! It’s very clean with Comfortable beds and lovely bathroom. Good kitchen area with full sized fridge. Well priced and great location! The grocery store is downstairs which is so convenient. Unfortunately , it is starting to show a bit of wear… one chair the leather is cracking and needs to be replaced, the cookware is Teflon and very scratched ( a healthy and more durable alternative would be stainless steel) and some of the bathroom cabinet door handles are peeling… which is why l couldn’t give it a 5 anymore! All of these are quick, easy fixes because the property on the whole is lovely.

Leisure Partner

8/10

Excellent

23 Oct 2025

Michael

Wonderful just need someone there in case of lock outs

10/10

Exceptional

11 Aug 2025

Christopher Joseph

Property was great! Location also great! Room needed a broom or a second day quick clean. Not sure what to do with trash?

Business_and_leisure Self

10/10

Exceptional

10 Aug 2025

Barbara

The spot is perfect! All the places are nearby of us.

Leisure Family

10/10

Exceptional

11 Jul 2025

Shelley

Easy access to place. Close to everything. Very clean

Leisure Family

6/10

Pleasant

06 Jul 2025

Alexandra

It’s clean and the AC works well. No housekeeping service, no windows, TV didn’t work for a lot of our stay.

Business_and_leisure Family

10/10

Exceptional

30 May 2025

Jenica

Huge room in immaculate condition. Very nice and handy place to stay.

Leisure Partner

8/10

Excellent

27 Apr 2025

John

Property was clean, stores in the immediate area had plenty of products overall very good experience I would recommend.
On a negative I wish they had grills available to use and beach chairs came with the rental.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Gloribel

athensuite is very clean, large and has all the essentials for a great stay

Friends_and_family Family

2/10

Poor

16 Apr 2025

jared

4 nights we smelled smoke and was not resolved by the management. Back home, my husband and I got very sick for a week.

Leisure Family

8/10

Excellent

15 Apr 2025

Richard

Property is on the top floor of a shopping center. Our room was clean, modern and close to downtown. There is no on property staff but didnt really need one. There's a great coffee shop / bakery right down the street.

Leisure Partner

8/10

Excellent

02 Apr 2025

PATRICIA ANN

Loved having grocery store on property so we could prepare our own meal. Would have liked a dining table to sit at and a window with a view besides interior of mall. Missing pillow cases on extra pillows. Would have liked kleenex. Loved easy walk to town. Room very clean and roomy.

Leisure Partner

10/10

Exceptional

12 Mar 2025

Carolyn

I didn't like that it was in a shopping center. There was only I window in the place but the view was pretty. There were no laundry facilities.

Leisure Friends

10/10

Exceptional

03 Mar 2025

Reyvonie

The property is excellent and I liked that there is a grocery store in the building but the staff in the food section where they sell cooked food are rude and unfriendly. We went there twice and had the same experience. I'm a traveler and this is the first time I felt so unwelcomed as a tourist.

Leisure Partner

8/10

Excellent

26 Feb 2025

Donald

Ok place to stay

Conveniently located, 10 minute walk to buses and downtown area. Clean and good place to stay if you’re not spending much time there. There were no windows in our unit which was no bueno.

Friends_and_family Family

8/10

Excellent

13 Feb 2025

Nancy

Great location

Very convenient location. Local full service grocery store on first floor. Easy walk to downtown.
The kitchen is fairly well equipped. A few additions would be helpful, such as a colander and a set of mixing bowls. But, you can make do.

Partner

10/10

Exceptional

11 Feb 2025

Michelle

Very spacious accommodations. Newer and very clean. 10-15 walk to most businesses and beach. I would suggest renting a vehicle to explore the island. Convenient location with grocery store, drug store, food and coffee. Can’t go wrong.

Leisure Partner

8/10

Excellent

04 Feb 2025

Stacie

The location was walkable and convenient being right above the grocery store, coffee shop and deli. The room was clean and very spacious and accommodating.

Leisure Partner

6/10

Pleasant

03 Feb 2025

george

More Cons than Pros

The accommodation was clean and modern, but our unit had no view..one window was coved by a screen.
The distance to restaurants and bars and beach access was a 15 minute walk through partially industrial area, and hilly. Taxi service was hit and miss ( mostly miss). We appreciated the grocery store in the first level of the building.

Partner

10/10

Exceptional

03 Feb 2025

Frances

The suites are large, has a supermarket downstairs and a convenient 10-min walk to town.

Leisure Family

10/10

Exceptional

28 Jan 2025

Julia Elizabeth

Loved it!

6/10

Pleasant

26 Jan 2025

Michael

Noisy!

Leisure Partner

6/10

Pleasant

25 Jan 2025

Timothy S

Very close to grocery store

Leisure Partner

10/10

Exceptional

21 Jan 2025

clark

St John’s

I would recommend the hotel cleanness and location parking and elevator also

Partner

8/10

Excellent

30 Dec 2024

Daniel

Modern and comfortable

Marketplace Suites offers very clean modern comfortable and spacious rooms above a 3 floor shopping center that has an excellent grocery store, CVS like store, coffee shops and a hardware store. It takes about 8 min to walk to Cruz bay from the plaza.

Friends_and_family Family

10/10

Exceptional

02 Sep 2024

Jorge

Nice property

10/10

Exceptional

24 Aug 2024

Maria laura

Awesome place I honestly really like it and I will definitely go back

10/10

Exceptional

19 Aug 2024

Bobby

Room was very nice and clean with all the amenities'. Was there during Hurricane Ernesto and had to extend my stay. They were very helpful and accommodating and provided support.

Leisure Friends

10/10

Exceptional

12 Aug 2024

Tamara

3rd time but always a charm definitely one of our favorites

Leisure Partner

6/10

Pleasant

29 Jun 2024

Jennifer

So if you just going use the kingBed this place is great. If you need to use the living room pull out queen it is not good. There is no sound insulation between the outside and the room. shopping cart noisy and people noisy echo in the atrium. There are birds in the rafters that seem to make noise all night.

Internet goes out about every 10 minutes for 2-5 minutes.

It is convenient to the grocery store and walkable to downtown

6/10

Pleasant

30 Apr 2024

Laird McCallum

The rooms were good, the space most welcome. Furniture was ordinary, at best. Not one chair with arms. Kitchen and bathroom fine. Cable television not up to expectation for a $400 a night lodging.

Leisure Self

10/10

Exceptional

22 Apr 2024

Michelle

This condo is modern and absolutely beautiful!!! It is very big! The living room could easily sleep three kids, if beds were available. Having the grocery store downstairs is such a convenience. The location is great!! This was our first time in St. John andit was perfect. There isn’t a view, but this condo is great!!!! I would highly recommend staying here!!

Leisure Partner

10/10

Exceptional

18 Apr 2024

Mitchell

Spacious, Comfortable, and Very Convenient

Spacious, modern, and comfortable. Very convenient that there's a deli restaurant, full grocery store, drug store and more in the Marketplace complex. Also, there's parking and an elevator. It's an 8-10 minute walk to most places in Cruz Bay. Would stay again.

Friends_and_family Family

8/10

Excellent

02 Mar 2024

Amy

The location was convenient and there was a great deli, coffee shop and grocery store on site. Beautiful, huge bathroom. The furniture was definitely showing wear and tear though.

Leisure Family

8/10

Excellent

03 Feb 2024

Angela

The units at MarketPlace Suites are very nice and super clean. However, I did not like the location very much. Although it is walking distance to the restaurants in Cruz Bay, I did not feel particularly safe walking there. Definitely would not walk alone or at night.

Leisure Partner

10/10

Exceptional

15 Dec 2023

Jonathan

Great stay!

The place was very clean & the grounds where cleaned daily. Extremely convenient location with plenty of parking.
The bathroom was huge and bed was comfortable!
It was a great experience over all! And I didn't hear any outside noise from the market below.

Partner

10/10

Exceptional

11 Dec 2023

John J

Not sure if this property is hidden, but it truly is a gem in Cruz Bay. St. John can be a challenge to get around, but these suites are walking distance to the bars and restaurants of Cruz Bay, as well as the pier with plenty of taxis to get you to where you want to go on the island. The suites are also in a marketplace with a full service grocery store, excellent deli, coffee shop, drug store, hardware store, and more. We would highly recommend this property to anyone wanting to experience staying in St. John and not wanting the resort type experience of the Westin and also don't want to rent a full house and have to rent a Jeep. The walk to Cruz Bay pier is about 10-15 minutes if you don't mind hills and narrow streets. The suites are extremely spacious, clean, and modern with a full kitchenette. We were not sure what to expect so we were so pleasantly surprised. Only downside was that on night one we were dealing with a lack of A/C, and only used the temp up and down buttons because of a note warning that touching any other buttons would reset the system and require a visit from maintenance. Since I was going to have to call anyway, I actually hit the power button and alas, we had A/C. The notes failed to mention that small detail. But overall we highly recommend looking into this property if you're considering a stay at one of the most beautiful places on earth.

Leisure Family

8/10

Excellent

25 Nov 2023

Bryan

All in all we had a good stay on St. John but, from booking, all the way to check-out, we never had contact with, or spoke to, a human being. Kind of weird. We were awakened at 2:00am to find a sizable roof leak in the kitchen/living room area. We immediately texted the emergency number provided but, didn't hear back until we texted them again the next day. It never did get totally fixed. Anyway, the location has everything you need right in the same building. You can walk to downtown Cruz Bay if you don't have a rental car but, it's not a flat, easy walk. Oh yeah, the room was super cold and we never did figure out how to adjust the thermostat?

Leisure Partner

10/10

Exceptional

04 Aug 2023

ROLAND

New property. Well maintained and clean.
AC cranks!
There are no windows so that was a little odd but I slept like baby since it was dark and quiet at night.
Extremely convenient property with the market downstairs and Sam and Jack’s sandwich shop next door.
10 min walk to downtown.

Business Self

6/10

Pleasant

02 Aug 2023

Michael

The property was fine, although the pictures on Expedia weren't really specific on the layout of each particular suite. It appeared there was an actual bed in the living room, as well as one in the bedroom. So my coworker had to sleep on the pull out sofa.

After 5 days I had to reqest new sheets and towels. Anything earlier and you have to pay. I had to strip the beds, but returned to find the new sheets in a bag, and some were just thrown over the couch. There was only one roll of paper towels, a couple rolls of toilet paper, and a couple trash bags. We were there for over 2 weeks. The locationis pretty good but the grocery store is astronomically expensive. I dont know how people afford to go there. Except for Woody's. 2 dollar Coors Lights 3-6.

Business

10/10

Exceptional

22 Jul 2023

Michael Wayne

The air was cold which for these Texans was a HUGE BLESSING! We stayed in suite 10 and It was perfect for two of us, we could have had two more on the sleeper sofa if needed! The convenience of the Starfish Market and drug store was irreplaceable! Sam and Jacks deli was right there also! We will definitely be staying here again!

Leisure Partner

10/10

Exceptional

21 Jul 2023

Stephen

Beat Expectations!

This was great, the literal only thing to complain about was the windows. Wish we could have kept the bedroom darker in the morning. That's it, only complaint. Room was huge, had a kitchenette with fridge and dishes. Dinning area, living room, and large bathroom. Not only would we recommend this place, we did to people in our group that rented a house. We loved our stay!

Partner

6/10

Pleasant

27 Jun 2023

Verified traveler

good location, disappointing experience

The room is spacious if relatively corporate in style - quite clean and excellent location. Disappointed by service in that an outlet that was clearly made available to guests by the bed ended up trapping my $80 Apple charging block and I was told there was nothing they could do to retrieve it, and when I asked for some kind of comp to cover the cost, I was told to provide my address and if they can get it in the future they will send. I doubt this will happen and I will be pursuing getting my money back somehow.

Friends_and_family Family

10/10

Exceptional

31 May 2023

James William

I enjoyed the quite evening seating on the patio just outside my suite. Sam&Jackgorma

Leisure Self

10/10

Exceptional

24 May 2023

xiaoming

Room was clean, large and modern/sleek looking. Updated. The pillows, bed sheets, comforter were beyond AMAZINGLY soft. I actually looked at the brand so I can order them back at home. Really great location. Close to the little town. 3 minute drive at most. Grocery store below was so convenient since there is a kitchen area in room. Quiet area. I wish there were more plates/cups though. Seemed like we had to do dishes after each time we ate. I did not like the shower, I understand water pressure isn’t the best in St John but the shower heads barely put out any water. The shower was not fully enclosed, so it got really cold. I would definitely return though!! Great price for such a new place.

Leisure Family

10/10

Exceptional

21 May 2023

Lisa

Great stay; huge comfortable suite

We stayed in Suite 5 - it is enormous!! A huge bedroom with king size bed, desk, louge chair and TV. A second bedroom with 2 twin beds & TV. A large connecting bathroom. A good sized galley kitchen area well stocked with pots, pans, utensils, dishes, full size fridge/freezer, even ice cube trays, toaster, keurig. And then another large room with sofa, chair, TV, dining table & chairs and another desk. There is no lobby/front desk here - you are on the third floor (elevator for luggage). But check in/out is very straight foward with lock box. You are not on a beach< but above a shopping mall type area. Seems slightly odd, but gave us the perfect sized room for a family of 4 with 2 teens, and at a decent price. Short walk into Cruz Bay we did several times for dinner.

Friends_and_family Family

6/10

Pleasant

19 May 2023

Garrison

There were 4 pillows only 2 pillow shams, we needed more towels, and we didn't have the form left in our room, so we called it in and never got the towels. There is no concierge on site, so you don't have your rooms cleaned daily or towels replenished. The TV's had an issue with have multiple remotes. The hotel is really clean, great area, very modern and you can walk down to anything pretty much. We would stay again.

Business_and_leisure

8/10

Excellent

28 Apr 2023

Christopher

Very nice suites, spacious and everything you need is int the Marketplace.

Leisure Partner

8/10

Excellent

21 Apr 2023

Eugene Joseph

Property was very close to car ferry, an easy 10 minute walk to downtown, had good parking, in the same building as the grocery and drug stores and our suite was very spacious! No on-site staff, but responsive when contacting the number given.

Leisure Partner

8/10

Excellent

21 Apr 2023

Bridget

Marketplace was very nice. It was convenient, clean, easy self parking, and offered everything we needed. I would definitely stay again. The only downside was we could hear the people next to us and I’m sure they could hear us. But it wasn’t a big deal for me.

Leisure Family

10/10

Exceptional

08 Apr 2023

Elizabeth

Very nice, convenient place to stay while exploring the island. Comfortable and clean. AC was ineffective, though, with uncomfortably warm nights.

Leisure Partner

10/10

Exceptional

28 Mar 2023

EVA

Great local place to stay.

Business_and_leisure Partner

10/10

Exceptional

20 Feb 2023

Janice

We love being able to have breakfast and make picnics in the kitcheonette. We were disappointed this time that the Kuerig didn't work and couldn't be replaced. We love being able to walk back and forth to Cruz Bay. It is very difficult to get a taxi to come up to the Marketplace to take you anywhere.

Leisure Partner

8/10

Excellent

17 Feb 2023

Kathy J

Our suite was extremely nice. The deli on our floor was excellent, but wish they stayed open longer. The grocery store on first floor was convenient, but overpriced. It was a bit hazardous walking to town because of limited or missing sidewalks. Other than that, it was a safe area. Only a 10-min walk to town.

Leisure Partner

8/10

Excellent

13 Feb 2023

Christine

The suite was lovely and Stephanie was very helpful with questions. It would have been nice to know how to get help with the AC unit that seemed to have control issues. With no front desk this was tough. It would also

10/10

Exceptional

12 Feb 2023

Diane

Great place especially for a single person. Room was quiet, surprisingly large for a studio, up-to-date accomodations and very comfortable. It was so pleasant to have options for buying food around me. Location is quite convenient. I travelled alone and felt quite safe.

Leisure Self

8/10

Excellent

04 Dec 2022

Russell

The good: Very clean room, large room, kitchenette, lounge. Convenient to town (10 min walk). Convenient to beach (2 mile walk). Taxi were usually present to go to further beaches. Grocery store, deli, drug store in building.
The not-so-good: The room had NO WINDOWS. Maybe other rooms have them, IDK. I wish the mgmt had warned us about that. (Who builds a hotel w/o windows?)

Leisure Partner

10/10

Exceptional

25 Sep 2022

Kathleen Von

The marketplace is a very comfortable and convenient place to stay on the beautiful island of St. John.

Business_and_leisure Partner

10/10

Exceptional

16 Sep 2022

Beverly

Perfect location, parking on site, easy walk from town. Very clean, modern, comfortable and well-appointed room. Close to everything, convenient! On-site coffee shop, drug store, grocery store and restaurants and shops. Close to beaches, hiking and historic cultural locations. You can’t beat the price anywhere on St. John!

Leisure Family

8/10

Excellent

14 Sep 2022

FRANCISCO

Property in good condition, however the kitchenet was small and without extractor for the stove. No housekeeping during our stay.

Leisure Family

6/10

Pleasant

06 Sep 2022

Mark C.

Wasn't a noisy area very quiet. Supermarket below was a plus. No nice dining areas close

Leisure Partner

10/10

Exceptional

31 Aug 2022

TAMARA

We try to make this a yearly event and always find it a central good place to stay.

Leisure Partner

10/10

Exceptional

20 Aug 2022

Barrett

It is definitely a nice place to stay and very convenient. On the first floor is a grocery store, followed by a drug store on the second and Sam and Jack’s deli on the third floor where you are staying. It’s a great place for coffee and sandwiches. My only suggestion would be is to rent a car because you are about a ten minute walk from downtown. I will likely stay here again next time.

Leisure Self

10/10

Exceptional

25 Jul 2022

Tyshiem Arthur

Modern room with stores on site. Only bad part was the smelly garbage facility across the street.

Leisure Partner

10/10

Exceptional

21 Jul 2022

John

The suite was spacious and functional for the two of us. Very convenient to everything St. John has to offer.

Leisure Partner

2/10

Poor

14 Jul 2022

Verified traveler

Unacceptable!! Hair, stains and just plain rude!!

I had a very terrible stay!! I would NEVER stay here EVER again. There was hair everywhere and when I contacted the people about it they made it seems as if it was no big deal. They claimed that they cleaned for hours and that they had someone double check everything. There was a lot of hair on and in the bed, black stains on the sheets and pillows, hair in the bathroom sink, shower, toilet, and the most disturbing was found in the refrigerator. This place was very unsanitary. The ladies that I talked to Diane and Paula were not very helpful. Paula was very rude she supposedly came back to “clean”my room. She would not allow me to watch her change the sheets but closed the door in my face. I told her about the shower as well and she shut the door on me yet again as she “cleaned it.” After she “cleaned” there was still more hair everywhere and I was still very annoyed. I had to go back after her to wipe the hair out the the refrigerator. This was a terrible experience!! After a plane ride you are tired and just want a good nights sleep in a clean room especially one that you paid good money for. It’s one thing for a place to be unsanitary but for bad customer service as well it’s just a shame. This was unacceptable from all of them!!! I do not recommend this place at all. I DO NOT plan on coming back to this place EVER AGAIN!!

Self

10/10

Exceptional

06 Jul 2022

Lenette

The place was clean and love the location.

Leisure Friends

8/10

Excellent

05 Jul 2022

Amanda

Newly updated-nice place. No coffee -bring your own. Could of used some hooks to hang swimsuits & towels, etc… needed more bathing soap

Leisure Partner

8/10

Excellent

14 Jun 2022

Brian

It was nearly new and quite clean. Parking was easy, which is unusual for St. John. It was too far from Cruz Bay to walk for dinner or shopping. There were no hooks to hang swim suits or beach towels. I did not expect daily housekeeping, but we were there 10 days without housekeeping showing up. Fortunately there were 2 sets of towels and beach towels.

Leisure Partner

8/10

Excellent

08 Jun 2022

Diana

It was nice and clean

Leisure Family

10/10

Exceptional

07 Jun 2022

Jill

Location was perfect!

Business_and_leisure Partner

10/10

Exceptional

14 May 2022

Lauren

AMAZING PROPERTY!! Truly a gem in St John. Highly recommend for anyone.

Leisure Partner

10/10

Exceptional

25 Apr 2022

Kevin's

Lots of place clean and up to date

Leisure Partner

4/10

Poor

15 Apr 2022

Ronald

Worst Hotel we have ever stayed in!

No Maid Service for 9 days: No Bed making, No Clean towels, No Vacuuming, (and the floor was filthy), No Cleaning Ever. We finally called for New Towels and Sheets after the 5th night, and they brought us some. However, we had to Make Our Own Bed!!
Not a single Window in the Room! One TV didn't work. No Channel Directory for the TV. We had to do our own Dishes. Upon arrival we found a glass that had liquid in it that was put away in the cupboard! There were extra pillows, but No extra Pillowcases! No Extra Blankets. No Trash can in the Bedroom. No Security locks to the Rooms.
Our belongings were always safe, because Noone entered the room.

Partner

10/10

Exceptional

11 Apr 2022

Steve

The property was clean, modern and upscale. No body wash was provided, but the beach towels were an unexpected find!

Leisure Family