Conrad Tulum Riviera Maya

Mexico , Riviera Maya / Playa del Carmen
TULUM, Carretera Cancun Tulum 307 Tulkal Chemuyil
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100 reviews shown

10/10

Exceptional

23 Apr 2026

Jennifer

Best resort ever!!! Pure luxury. Staff excellent

Partner

10/10

Exceptional

20 Apr 2026

Lejeanda

I see why this property has the BEST reviews with so many people rating this place a 10/10! Im ruined for travel moving forward. You will not be disappointed in your stay here.

Forever and always a Conrad girl!!

Self

10/10

Exceptional

24 Mar 2026

Ross

Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails

That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera.

Family_with_children

10/10

Exceptional

21 Mar 2026

Christine

The room was perfect, full wine bar and more.

8/10

Excellent

17 Mar 2026

Elizabeth

The hotel was beautiful and clean. The staff was always very friendly. We found the food offerings to be pretty disappointing compared to other 4-5 star hotels we've stayed at. The TVs had limited channels and were not smart TVs. I’d say this was a lower end 4 star hotel.

Family_with_children

2/10

Poor

12 Mar 2026

Zalak

0star

Family_with_children

10/10

Exceptional

07 Mar 2026

Graham

Fanastic Resort, excellent food - albeit expensive.

Family_with_children

10/10

Exceptional

25 Feb 2026

Bradley Kyle

Spotless resort. Amazing staff.

Family_with_children

6/10

Pleasant

17 Feb 2026

Kimberly

10/10 amenities. But lacking in service and value. Never waited less than 45 mins for food, you have to go look for a server for a drink by the pool constantly. Prices not reasonable

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

CEN QIN

Staff is very rude

10/10

Exceptional

28 Jan 2026

Tara

My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!

Leisure Family

10/10

Exceptional

19 Jan 2026

Carolina

The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.

Leisure Family

10/10

Exceptional

08 Jan 2026

Catherine

Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.

Leisure Family

6/10

Pleasant

03 Jan 2026

gloria

Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.

Leisure Family

2/10

Poor

02 Jan 2026

Mariam

I was really excited about going to the Conard Tulum based on the wonderful reviews I read and the beautiful pictures. Unfortunately, the experience fell way below expectations.
1) In seeking a place off the beaten path in Tulum, I was hoping for a nice and serene place to relax, enjoy the water and the sun. What I got instead was loud EDM music playing all-day long, we could even hear the bass thumping from our hotel room well into the middle of the night. We just could NOT get any peace and quiet no matter where we went. It felt like we were at a music festival...

2) Food: pretty awful for the price you are paying. Kengai was the equivalent of asian food from a fast food place at the mall. Maritea, which they pride themselves on being the best place on the resort, was underwhelming. Ultramar was barely edible, and we tried a bunch of other bars by the pool and the food was sub-par. We couldn't wait to get to the airport and have a subway sandwich just to have something substantial and not completely disgusting.
3) Exploitative - I travel extensively and stay at various places all over the world and I have to say that I've never felt as exploited. We were told that we could not get any restaurant reservations to ANY hotel restaurant on the property for NYE. Imagine our surprise when we are dining that evening at Kengai and we are told that the staff can get us a dinner reservation at any restaurant on NYE if we agree to buy a bottle of champagne.... (con't)

10/10

Exceptional

31 Dec 2025

Adam

Excellent property, staff and services all the way around.

Business_and_leisure Partner

6/10

Pleasant

20 Dec 2025

Sajid

Overall good, but I will not go back to this resort due to limited amenities.

Leisure Family

10/10

Exceptional

28 Nov 2025

Sandeep

Beautiful resort, service is unparalleled and great restaurants

Leisure Family_with_children

8/10

Excellent

26 Nov 2025

Kirsten

Clean room, beautiful location.

Partner

10/10

Exceptional

24 Oct 2025

Allison

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.

Partner

10/10

Exceptional

20 Oct 2025

Patrick

Great property and polite helpful staff. Very enjoyable and relaxing resort

Leisure Partner

10/10

Exceptional

19 Oct 2025

AARON

Excellent stay overall. No complaints!

Leisure Family

10/10

Exceptional

11 Oct 2025

Alex

Great pools, restaurant options, and staff was amazing!

Leisure Family

10/10

Exceptional

21 Sep 2025

Jennifer Lee

The property is so beautiful and clean. We were greeted with refreshing tasteful drinks. Alexander, the concierge, was so knowledgeable and gave great insights about the resort. Our room was directly across from the ocean and that made the views even more illuminating. The live bands at night was entertaining. The service and staff were very friendly and thoughtful. They helped with celebrating my daughter birthday. We enjoyed dining at several restaurants trying different delicious dishes and drinks.

Leisure Family

10/10

Exceptional

11 Sep 2025

Rogelio

Everything was great

Leisure Partner

10/10

Exceptional

02 Sep 2025

Sergio

I didnt know what service was till i got here. They treat you like royalty.

10/10

Exceptional

20 Aug 2025

Jorge

Impressef

This place is beautiful. The service is impeccable. Worth every dollar. Do yourself a favor and book your family there.

10/10

Exceptional

12 Aug 2025

Corie

Great staff -- courteous, kind and attentive; very thoughtful with extra touches like birthday celebrations, towels, drinks and sunblock; shoutout to Andres and also the staff at Kengai and Arborlea for exceptional service.

Leisure Family

10/10

Exceptional

10 Aug 2025

Dennis

Conrad Tulum is an amazing property. It's extremely beautiful, it is well manged, and it is secure. It offers everything you need to enjoy your stay in the Maya Riviera including beaches, pools, restaurants, a full service spa, and other onsite amenities. The staff are attentive to the needs of guests. Best hotel/resort I have stayed at. Excited to return soon.

Leisure Self

10/10

Exceptional

12 May 2025

Yvonne

Wonderful resort with great staff and not overcrowded. The morning Buffett is delicious with varied choices of Mexican and American foods, if not so adventurous.
The staff is friendly and have that warm welcoming Mexican ‘bienvenido a nuestra casa’ attitude.
The beach is quiet and very private. The Conrad has great beautifully landscaped walking paths. If you’re lucky you might see the local wildlife.
Never a problem with the AC or WiFi. If you need tv viewing there’s plenty of options. I recommend the outdoor beach eating palapas, especially ‘El Chiringuito’.
I recommend hiring a tour guide/driver like Juan Santos to take you to the local archeological sights. You need nerves of steel if you want to drive against the local drivers. They have their own road rules.
My family and I went to celebrate our birthdays in late Jan-Feb.
I don’t want to stay in hot uncomfortable rooms or have mosquitos bothering me.
The rooms are spacious and lovely.
Don’t overpay for cabs. The concierge will help you arrange rides into Tulúm.
The property is sublime with nothing lacking.
Only minus for us is dinner portions are small and pricey.
I can’t wait till my next visit.

Family

10/10

Exceptional

01 May 2025

Christine

Best service , beautiful jungle trail to room, beautiful pool

10/10

Exceptional

31 Mar 2025

Jossie

Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.

Friends

10/10

Exceptional

27 Mar 2025

emmett t

Loved it!!

Leisure Family

4/10

Poor

24 Mar 2025

Michelle

I had a massage that gave me a literal concussion.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Varun

Amazing property

8/10

Excellent

21 Mar 2025

Aria

The architecture was amazing. The restaurants and food offerings were good (reservations were hard to come by when they were empty). Beautiful pools and beachfront. Staff was cordial and polite. Prices for items on menus vs. charges varied, issues with the toilet and sink in the room required fixing. It seemed like a new property trying to get their bearings. But for the location, food and atmosphere, I'd go back in a heartbeat.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Kyle

Conrad Tulum is a little slice of heaven! We will be recommending this hotel to friends and family.

Leisure Partner

8/10

Excellent

15 Mar 2025

Joseph

Beautiful, location - good food and service. broken hot tubs and slow towel service.

10/10

Exceptional

05 Mar 2025

Giulliana

This property is amazing and service is excellent!

Leisure Family

10/10

Exceptional

28 Feb 2025

Stephen

Superb hotel

We had an amazing stay at the Conrad. Well designed modern hotel. White sands and crystal clear waters. Good selection of pools. Varied dining options for breakfast, lunch and dinner. Both the Japanese and Mexican restaurants were superb. A 15% service charge is included on all food and drink although generally this is included in the stated price. Service was outstanding. We also did a bike tour round the resort, the spa and neighbouring Hilton resort which is worth doing to get a feel for the property. We had a fantastic time and would definitely consider coming back in future.

Partner

10/10

Exceptional

28 Feb 2025

Pratap

Conrad Cool!

This was magic
From the room to the beach .
It was so so special.

Partner

10/10

Exceptional

26 Feb 2025

Anderson

Time away from the Cold

I truly enjoyed my stay at the Conrad. The staff were incredible and it was their hard work and engagement that made the experience so great.

Partner

10/10

Exceptional

09 Feb 2025

Eric

Absolutely gorgeous property, wonderful staff and great food options. Treat yourself to this exceptional experience!!

Leisure Family

8/10

Excellent

05 Feb 2025

Stewart

Place was great… never had a any hot water in rooms or jacuzzis…

10/10

Exceptional

23 Jan 2025

Juan

Great place to relax and spend some days with the family

Leisure Family

10/10

Exceptional

18 Jan 2025

Marija

Amazing experience with a modern twist in a jungle

Leisure Friends

10/10

Exceptional

18 Jan 2025

Verified traveler

Can't wait to come back

It was perfect - and the staff was warm and wonderful

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

Mago Fabian

I recently had the pleasure of staying at the Hotel Conrad Tulum and was thoroughly impressed by the beauty of this hotel, despite a brief water shortage on January 7th. The quality of service stood out from the moment I arrived, with every staff member going above and beyond to ensure a comfortable and enjoyable stay.

Mr. Francisco Corvin, the General Manager was amazing his hands-on approach was evident, as the entire team demonstrated exceptional attentiveness and professionalism, making sure that I felt well taken care of during the minor inconvenience.

The culinary offerings were a highlight of the stay. The quality of the food was outstanding, with a diverse menu that satisfied every palate. Each meal was a delightful experience, The Ukai-Japanese restaurant was amazing, showcasing fresh ingredients and creative presentation. The bar service was equally impressive, offering expertly crafted cocktails and a vibrant atmosphere that added to the overall charm of the hotel.

The design and decor at Hotel Conrad Tulum are simply stunning. The architecture and interior design reflect a perfect blend of modern luxury and natural beauty.

I want to take the opportunity to mention some employees that made my stay memorable: Chef Omar from the Japanese restaurant, Sergio and David from the bar, Hector and Jasiel from Valet and the entire team from the Spa. Thank you Conrad Tulum

Leisure Family

10/10

Exceptional

14 Jan 2025

Jermaine

I like everything about this porperty

Leisure Partner

8/10

Excellent

07 Jan 2025

Andrew

Having its own little bay was really cool. That being said its a fairly large property and I believe it was sold out while we there. So as a result, the service times were really long at times. In addition, we tried to book a couple of the restaurants and were told they were full but when we walked by they were half empty. All in all this hotel is great for families but I would not recommend it for couples who are looking for 5-star service and impeccable facilities.

I'm in the construction business so maybe this last part of my review is not fair but they have a cool touch of having outdoor shutters that can be closed if you do not want to view the outside from your shower. Problem is the contractor who installed those things used the wrong fasteners as they are not anti-corrosion and as a result it is almost not possible to use those shutters since there is so much salt corrosion. Sad as this is such a new property. There were little things like that throughout the property. Not sure how the laws work in Mexico but in the US that is called a latent defect.

Leisure Family

10/10

Exceptional

05 Jan 2025

Mark

Loved everything from the moment I walked in.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2025

Michael

Five-star luxury, excellent staff and service, all you need is on site

Leisure Self

10/10

Exceptional

02 Jan 2025

Georgina

5 star experience.

Leisure Partner

6/10

Pleasant

29 Dec 2024

Lisa

This would have been a perfect birthday weekend but the hotel room we were given lost all power. We asked for another room but could not be given the same level of room we paid for. Thankfully Expedia refunded us! Maybe next time we will have better luck.

Leisure Partner

10/10

Exceptional

21 Dec 2024

Jose

Muy lindo todo

Leisure Family

10/10

Exceptional

04 Dec 2024

Edward

Hotel is very nice, rooms are beautiful. Food is very limited, and some of the restaurants skew toward avant garde. Def review the menus before deciding.

Staff was friendly and attentive with a few missed service opportunities. I tend to hold Conrad and Waldorf to a higher standard being top tier Hilton properties.

Overall nice resort and very social media “worthy” but service is good but not excellent.

Leisure Family

8/10

Excellent

01 Dec 2024

Bogdan Stefan Moisa, Iulia Roxana

This resort is a boutique kind of, very walkable and very much suitable for couple with young and very young kids. The beach is amazing , sand, water and everything around it though it is a private and on a smaller side beach. The personal is attentive and helpful. The downside of this resort is the food. Now, the food options… the breakfast is a very good and plenty of options there, though the personal seems overwhelmed at times. Given this is not an all inclusive resorts, lunch options are bar kind of food, burgers, guacamole etc. Dinner is served in a few restaurants, a la carte, but the prices.. be prepared to pay 9$ for a bottle of water, 20$ and above for a glass of Prosecco or any wine. I would really prefer for them to have a buffet kind of option for dinner, either Italian or Mexican or both. Overall it was a pleasant vacation, we will definitely return to Tulum, might be this resort.

Leisure Family

10/10

Exceptional

23 Nov 2024

Ana

Todo muy lindo

Leisure Family

8/10

Excellent

17 Oct 2024

Diana

Beautiful resort

Leisure Friends

10/10

Exceptional

15 Oct 2024

Norlan

Beautiful loved it

Leisure Family_with_children

8/10

Excellent

05 Sep 2024

MARIBEL

Property was beautiful & super clean!!! Very well kept & staff was super friendly! From the food by the pool to the one in charge of the kids club!Food was ok, I think they need more options. However the entertainment wasn't good!! They need to put music that will appeal to everyone, not what was playing! Also it should be all inclusive, place was pretty pricey & then the food & drinks adds up to a pretty penny!

Leisure Family

10/10

Exceptional

30 Aug 2024

Yamile

If I can describe this property in one word, it will be “Majestic” everything about this location is amazing.
Next time I’m in Tulum, I’ll be sure to return to this location.

Leisure Partner

8/10

Excellent

15 Aug 2024

Brandon

Great service and beautiful property!

Overall the Conrad was a great stay for our family. Pros: they have a great private beach and plenty of pool space. The service was generally fantastic and would probably influence our decision to return. Cons: One of the people in our party arrived with a broken foot and yet the room we were put in was very far despite the hotel being pretty empty. That was a bit frustrating. Beach- There were no rental options to snorkel or paddle (you have to purchase your own equipment at a store). Rental was advertised as an option so this was disappointing. Food: The cuisine options were pretty good for adults but the menus tended to be overly complex (adding as many ingredients as possible). Our kids are very adventurous eaters but even they often chose from the kids menu. Asian restaurant was our favorite.

Friends_and_family Family

10/10

Exceptional

03 Aug 2024

Andre T

Beautiful 5 star resort. Just be prepared to drop another 1-2k on dining if going with family.

Leisure Family

10/10

Exceptional

01 Aug 2024

ebel

Everything was beyond my expectations!!! Luxurious and impeccable!

10/10

Exceptional

31 Jul 2024

Mark

Leisure Family

10/10

Exceptional

31 Jul 2024

Lakisha

Beautiful property and they offered vegan options. Also, it was very romantic for our honeymoon. However, I love all inclusive resorts. They food and drink may add up quickly.

Business_and_leisure Partner

10/10

Exceptional

23 Jul 2024

Angela

Excellent property and wonderful staff!

Leisure Partner

10/10

Exceptional

22 Jul 2024

Angela K

Second stay at the property and it was excellent!

Leisure

10/10

Exceptional

13 Jul 2024

Jordan

Amazing property and very attentive staff

Leisure Family

10/10

Exceptional

07 Jul 2024

Christopher

Outstanding all around

Leisure Partner

10/10

Exceptional

27 Jun 2024

Jacqueline

Great place!

10/10

Exceptional

25 Jun 2024

carlos

8/10

Excellent

22 Jun 2024

Simon Ray

Leisure Family_with_children

10/10

Exceptional

16 Jun 2024

Ariel

The staff was wonderful and friendly. A good mix of food options. And the resort was beautiful. The design of resort is perfect for pictures.

Leisure

10/10

Exceptional

10 Jun 2024

Jennifer

Such an amazing resort with super friendly staff!

Leisure Friends

8/10

Excellent

09 Jun 2024

Ricardo

Overall good, but not the luxury and top notch resort it claims to be, far from it. First night we found a giant cockroach in our room, service was slow overall, dining options are ok some restaurants are very good but most are average at best. Extremely overpriced for what it is

Leisure Family

10/10

Exceptional

31 May 2024

Verified traveler

Amazing experience

Absolutely amazing. Top notch service.

Partner

10/10

Exceptional

22 May 2024

Ge-Ann

This was a beautiful property and would definitely visit again.

Leisure Friends

10/10

Exceptional

09 Apr 2024

Erika Monique

This was one of the best properties I’ve been stayed at. Everything from arrival to checkout was perfect! They have the best staff who works to ensure that your needs are met. I will be returning!’ and I highly recommend this resort if you are looking for relaxation and peace.

Leisure Family

8/10

Excellent

08 Apr 2024

Onica

The service at this hotel was impeccable. Beach was nice. A great hotel to relax. The food at the Mediterranean restaurant was the best meal we had in Tulum. Request Casa 3, it’s closer to the lobby and pool. The only thing we didn’t like was how far away the hotel was from where the action is, Tulum hotel district, about 30-45 minutes drive.

Leisure Friends

10/10

Exceptional

28 Mar 2024

Carrine

Meticulously maintained, aesthetically gorgeous, and the best staff ever- the anticipated needs and wants and we were so impressed. Would highly recommend to families or couples

Leisure Family

2/10

Poor

17 Mar 2024

Paria

Unfortunately, our experience at Conrad Tulum Riviera Maya was deeply disappointing on multiple fronts. The inconsistency in charges quoted by different staff members left me feeling frustrated and taken advantage of. Moreover, the general unhappiness of the staff was palpable throughout my stay. The discomfort extended to the accommodations themselves, with uncomfortably subpar beds that made it difficult to get a good night's sleep. Despite claiming to be family-friendly, the lack of life vests for children added unnecessary stress and safety concerns to our stay.

To add to the frustration, dinner reservations were missed every single night, to the point where it became comical. Additionally, the sensors at every single bathroom didn't work, forcing us to use bottled water to wash our hands, which was both inconvenient and unsanitary.

Furthermore, the room was very noisy, with wind blowers in the morning and older children in nearby rooms causing disturbances at night. Had we not brought our toddlers’ white noise machine, it would have been impossible to sleep past these disruptions.

Overall, this experience was a complete letdown and a missed opportunity for Conrad Tulum Riviera Maya to provide quality service. I certainly will not be repeating this experience, nor would I wish it upon anyone else.

Leisure Family

6/10

Pleasant

16 Mar 2024

Kimmerly

The property was pristine. But my first night there I had an allergic reaction. My face was swollen due to my room not being deep cleaned. It was to the point where the hotel manager had to call the doctor on call and I was given a perscription for an antihistamine to contain my face swelling. To make things worse. We ate at one of the outdoor resturants and at the bottom of my ketchup there was a piece of hair. The resturant manager had to be called to assist.
Other, than that the staff was friendly and the hotel was beautiful. We were unable to use the pool outside our room as it had a small frog in it, my kids had a pet the whole time there.

Leisure Family

10/10

Exceptional

02 Mar 2024

Lanny

Nice resort, jacuzzis were lukewarm only, no live entertainment, meals were very expensive at the on-site restaurants, taxis to go anywhere were expensive. $20 USD for a 7 minutes drive to Akumal beach one way for two people. The beach was covered with seaweeds. We were there at the beginning of March.

Partner

10/10

Exceptional

12 Feb 2024

james

10/10

Exceptional

27 Jan 2024

Adina

Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!

Leisure Partner

10/10

Exceptional

24 Jan 2024

Thomas

Property is AMAZING!

The staff is KIND, HELPFUL, FRIENDLY, ACCOMIDATING.

The food is out of this world!

Be prepared to spend money If you want to enjoy the luxaries to the fullest extent!

Leisure Partner

2/10

Poor

28 Dec 2023

anna

Extremely expensive for what they offer. Definitely not an upscale hotel. Spent tow nights to on a mildewy mattress, closet light would not turn off and our bed faced the closet. Not once did they clean our room even after requesting specifically that they please make our room and provide fresh towels. Very average beach and terrible food. Definitely not worth the cost.

Leisure Family

10/10

Exceptional

27 Nov 2023

Fakhteh

The nicest hotel in Tulum

Leisure Partner

10/10

Exceptional

26 Nov 2023

Monica Sandy

The hotel was spectacular! Had a great private beach that you’re able to see fish and even stingrays! But best of all all the employees there made us feel very welcome and were super nice and helpful throughout the whole stay. I would definitely recommend going there and we had an amazing anniversary celebration

Leisure Partner

10/10

Exceptional

17 Nov 2023

Isabel

It’s a beautiful place, very quite safe, and very clean. Excellent customer service, their employees well manners and very professional. I will come back again.

10/10

Exceptional

06 Nov 2023

Mina

Beautiful

10/10

Exceptional

22 Oct 2023

Dangill

This place is amazing. I could stay here forever. Sofia at the front desk made our stay comfortable and memorable. She truly made out vacation awesome

Leisure Family_with_children

10/10

Exceptional

18 Oct 2023

Luz

This place is great, the service and the food especially ,we will definitely come back

Leisure Family

10/10

Exceptional

17 Oct 2023

Mehmet Yasar

This is an amazing hotel. Very clean. Pools are awesome. Water is the most beautiful water one can possibly find. If you want peace and quiet, this is the place. Live sweet music in the evenings. Great restaurant selection with great food. We are definitely going back.

Leisure Family_with_children

4/10

Poor

13 Oct 2023

Miguel

its not what you expect from a Conrad hotel

Leisure Family

10/10

Exceptional

24 Sep 2023

Dharmesh

Amazing staff & service, especially at the Ultramar bar!
Thanks so much to the amazing hotel staff for a memorable stay!