UNICO 20°87° Hotel Riviera Maya

Mexico , Riviera Maya / Playa del Carmen
Solidaridad.Quintana Roo, Manzana 22 Carretera Federal 307
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100 reviews shown

6/10

Pleasant

21 Apr 2026

Vered

Was not the luxury experience we were expecting

Friends

10/10

Exceptional

20 Apr 2026

Sosha

My husband and I booked a baby moon/anniversary stay at this resort in early April 2026. We were looking for a place to just relax for an entire week and really just do nothing! This was the perfect resort for just that. We were able to lay around at the quiet pool for an entire week without having to cook any food or go anywhere. The staff constantly took care of all of our needs, getting us drinks and food whenever we wanted it! Since I’m pregnant, it was really nice to see that they offered mock tails both at the pool bars and also at each of the five restaurants.The resort is truly a five star resort, and it is kept up very well. I was impressed by the food choices, and the breakfast buffet was my favorite every day. We tried all of the restaurants except for the French restaurant, as we are not big on French food, but we heard really good things about that restaurant as well. The whole time we were there. Our room looked just like the photos on the website and it was spacious and beautiful. The negatives were the staff trying to sell us on a timeshare when we were checking in and checking out. This left a bad taste in our mouths right away and made us uncomfortable. When we are spending this much, I don’t expect them to sell to us like that.Also, the beach here is not very nice at all, and we were unable to spend any time by the water. The beach is dirty and is not kept up, and it was red flag every day that we were there.

Partner

2/10

Poor

20 Apr 2026

Vivian

We fell through the cracks at check-in. We were not given information about the services, property, restaurants, etc. We traveled with another couple and in the process of finding a joint \"concierge\" we were left for almost an hour with no information. Once we were given our rooms, we also did not receive information about the large property until we asked for it. It took us a while to figure out the amenities and activities (into the next day). We were given some perks by the management (a cabana for the day) to make up for the faulty start, but it colored our stay and the four of us ended up feeling that we would not return.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Natasha

Stayed 3 nights for my birthday and this was by far the best customer service experience I’ve had while traveling. Rooms were clean, hotel staff were very attentive to our needs. My husband got sick in the middle of the night, needed a quick linen change and they were right on it. They gave us a courtesy call in the morning to check in to make sure he was ok and find out if he wanted to see the onsite doctor. The only thing I can say needed improvement was the drinks and the food at the Mexican restaurant. I wasn’t too thrilled with the selection. But, once again with good customer service, it was easily addressed. I would definitely choose Unico for future travel at any of their destinations.

Partner

10/10

Exceptional

17 Apr 2026

Jordan

This was the nicest resort I’ve ever stayed at. It takes all inclusive to a new level of luxury. My wife and I stayed here for our honeymoon and chose a room with a swim up balcony. 100% worth it. Having your own private place to take a dip was wonderful. And our room was constantly checked up on and refreshed.

We enjoyed couples massage, which was also perfect. The spa experience was comprehensive and pampering in the best way. I utilized the gym, which has everything I needed and then some! Plenty of equipment and attentive staff.

The food at the restaurants was also superb—special shout out to the Mexican restaurant, Cuavo Siete, and the Japanese restaurant. The all you can eat restaurants where also great, as was the variety of food you can find at quicker food options around the pools. The bars was also amazing—quick, strong pours, and a real variety of drinks.

Lastly, our personal host, Luis Angel, was the cherry on top. He made our stay feel personal, and he booked everything for us—every dinner reservation and massage. He was there for us and gave us all the information we needed to have the most fun and relaxing time possible. I can’t say enough good things about this resort.

Partner

8/10

Excellent

15 Apr 2026

Ronald

Highly recommend if you're looking for an alternative to mega-resorts. Property size made it easy to navigate, especially if travelling with friends. Food options were all tasty, pool & room service reasonably speedy. Nice rooms. A couple notes for your booking consideration, if you're oceanfront but lower floor, your ocean view may be obstructed by trees. If you use resort credits for the spa, you only have access to the treatment not the facilities-- which was strange. There were lots of weddings, at least one for each day we were there. Also, a fair amount of corporate travellers. On the last day, people were running around in suits and lanyards-- usually the scene I'm trying to leave back home. Lastly, just a tip not an issue, prices in their bottle shop were 4-5x higher than at home prices, so if you want something specific bring it with you.

Friends

6/10

Pleasant

11 Apr 2026

Molly

The rooms were good and the food was excellent. The heavy pressure sales for membership however took a good 3-4 hours of our day.

10/10

Exceptional

09 Apr 2026

Hodaya

We had an absolutely amazing experience at UNICO Hotel. From the moment we arrived, everything felt luxurious, welcoming, and perfectly organized. The attention to detail throughout the resort truly made our stay unforgettable.

A special thank you to Fernando, our host, who went above and beyond to make sure we were taken care of at all times. He was attentive, kind, and always one step ahead of our needs. His service really elevated our entire experience and made us feel like VIP guests.

The food, atmosphere, and overall vibe of the hotel were outstanding. We would definitely come back and highly recommend it to anyone looking for a top-tier vacation.

Thank you again to the entire team and especially Fernando for such a memorable stay!

6/10

Pleasant

08 Apr 2026

Khalid

Lets put it this way. This have been our second time to Cancun so obviously we are comparing to our first experience. Our first time was in a hotel named secrets akumal.
Unico is a good hotel but smaller compared to our first hotel. Not a big issue.
The hotel is new and looks good. Everything is available and staff is nice.

What myself and my wife didn’t like:
1-The food wasn’t as delicious as expected. Specially lunch!!

2- They have this program called Legendary where members have their own places in the hotel which is not a big deal. Just as an advice dont get fooled into the offers of listening to the one hour lecture for whatever promotions they will offer. It is not 1 hour!! Its more and they are very persistent when you keep saying it doesn’t fit you, incase that was the case.

3-Part of the beach is rocky but that isnt a big issue but just an FYI.

Partner

10/10

Exceptional

04 Apr 2026

Ronald

Great adult only, relaxing place to stay.

Partner

10/10

Exceptional

02 Apr 2026

Sarah

My husband and I had the best time at Unico for my 40th birthday. The staff were so attentive - Erik was amazing and made sure we had dinner reservations each night. He even went above and beyond to coordinate an in-room surprise for my birthday. The French restaurant was incredible - highly recommend. The spa was so relaxing. The pools were lovely. Everything about this place was perfect. 10/10.

Partner

10/10

Exceptional

25 Mar 2026

Cecily

We had an ocean view room and it was perfect!
The food and drinks were 10/10! We love the lobby bar and the coffee shop.
The hotel smells amazing and is really beautiful.
The staff is so kind and helpful. Josue was our lovely host and he put champagne and balloons in our room for my birthday and checked in with us everyday to see if we needed anything. All the pool servers were excellent, especially
Uriel and Cony.

My only complaint is I wish this hotel would STOP with the upsell push. It is egregious. People are exhausted after a long travel day and they make the checkin process way too long by making you sit in the lobby- while it is beautiful- and wait for at least 3 different people to come talk to you. We almost never came back after our first trip because of this. They did not attempt the sell job as bad as last time because I made it clear in my booking notes, but checkin still took almost 30 minutes and there was no other guests in the lobby.
I highly suggest they stop doing this. It is a major turn off.

Otherwise, the hotel and restaurants and staff are top notch!

Partner

10/10

Exceptional

16 Mar 2026

Brendan

Highly recommend as the best and highest end all inclusive experience we’ve had. Shout out to Amber, our butler, who made it even better.

Partner

10/10

Exceptional

14 Mar 2026

Raquel

Pool was cold but view was amazing.

Friends_and_family Family

4/10

Poor

13 Mar 2026

Joshua

Property was ok. Trash in places. The swim up pools smelled like a lake. The beach was not in great condition. Couldn’t really get any adult beverages until 10am. The staff very pushy about the legendary club even called the room multi times a day. Won’t be returning to this resort.

Partner

10/10

Exceptional

07 Mar 2026

Johanne

We had an amazing stay at UNICO 20°87° Riviera Maya! From the moment we arrived, the service was incredible and the resort itself is absolutely beautiful. The rooms were spacious, the food across the restaurants was consistently delicious, and the whole property had such a relaxing yet vibrant atmosphere.

A huge shoutout to Luis, our butler, who took such great care of us throughout our stay. He made everything effortless from helping with reservations to checking in and making sure we always had what we needed. His attention to detail really elevated our experience.

Also, Eugenio at the pool deserves special recognition! He was the best pool butler always friendly, attentive, and making sure drinks were full and everyone was having a great time. He brought such positive energy to the pool area every day.

The staff truly make this resort special. We left feeling relaxed, taken care of, and already talking about coming back. Highly recommend UNICO Riviera Maya if you’re looking for great service, great food, and a beautiful place to unwind!

Partner

8/10

Excellent

03 Mar 2026

Nichole

Gym is too small

Partner

10/10

Exceptional

26 Feb 2026

Jennifer

The staff was amazing! So kind and attentive.
Janet, Ricardo,Jesus , Deborah, the dance instructor and Sebastian. All amazing.
Food at Italian restaurant was exceptional with great service from Henri !
Pizza was great poolside.

Partner

10/10

Exceptional

25 Feb 2026

Courtney

Everything was amazing! No complaints! The swim up pool room was wonderful. Housekeeping came everyday to clean the room and came every night for turn down service. The staff on the entire property were so nice and accommodating. Our local host Josue checked in everyday to assist us with anything we needed like booking activities and dinner reservations. All of the food at the restaurants was very good! My husband and I enjoyed the couples massage at the spa as well!

Partner

10/10

Exceptional

17 Feb 2026

Ralf

Janet was the just simply the best and helped us with Everything to make our stay even better.

Partner

10/10

Exceptional

09 Feb 2026

Du sik

Check-in Process: Before arriving at the hotel, I pre-requested specific pillows, a private room, and a room with a good view through the butler, and they accommodated everything exactly as requested. Upon arrival, the butler kindly consulted with me, and all communication was possible via WhatsApp. They handled all restaurant reservations and activity management. From before arriving at the hotel until the moment we left, they fulfilled every single guest request without missing anything — it was truly the best service I've ever received.
Room Environment: The cleanliness and facilities were excellent. There was no humidity, and everything needed in the room was provided. Additionally, before check-in, they perfectly removed any musty damp smell that might have been in the room by using the scent I requested, and they kept a diffuser running to maintain a pleasant fragrance throughout the stay. Even during the twice-daily cleaning, everything was kept very clean. In terms of cleanliness, it was the cleanest state I've seen compared to any 5-star hotel.
Facilities & Restaurants There were plenty of places in the lobby to enjoy billiards and games, and the distance to the bars and restaurants wasn't far, which was great. Especially, having a jacuzzi here was a big plus — on chilly days (it was very cold during my visit), I could warm up my body, unlike other hotels. I visited three restaurants, and in all of them, the food quality, freshness of ingredients, and taste were perf

Leisure Partner

8/10

Excellent

09 Feb 2026

Ili

Room was great. They clean it everyday.

Business_and_leisure Family

8/10

Excellent

24 Jan 2026

Kambiz

Room was good, needs a bit of updating though. Didn't like the food at all, especially pastries and bread Pastries were not fresh even at breakfast buffet, taste like sponge. Service was great.

Leisure Family

10/10

Exceptional

23 Jan 2026

Christopher

Great place

Leisure Partner

6/10

Pleasant

22 Jan 2026

Ryan

Pros: Room quality and view as well as cleanliness; pool, beach, and most of the friendly and attentive staff.

Cons: Consistently harassed by various staff to buy into their vacation program. Pressured to the point of near extortion into attending a presentation that was a well-orchestrated, albeit amateur, swindle.

Had it not been for the sleazy sales approach, we may have bought in, and we may have returned to this property as well. But, given the underhanded nature of their approach, neither will likely happen.

10/10

Exceptional

20 Jan 2026

Rafael

Room was great, the only issue was the toilet that had problems flushing

Leisure Friends

10/10

Exceptional

13 Jan 2026

Elizabeth

Such an amazing experience . The food the staff were absolutely phenomenal. Would absolutely return

Leisure Partner

10/10

Exceptional

13 Jan 2026

Lorena

The hotel is really amazing, great facilities and installations. The room was ver spacious and comfortable, wee had an issue with the blow dryer, but it was taken care immediately. The only issue was the service, mostly in the restaurants and pool. It must be challengeful to train local people, it needs special attention.

Partner

10/10

Exceptional

12 Jan 2026

Ramon

Good

10/10

Exceptional

08 Jan 2026

Matthew

Staff was fantastic and amenities at the hotel were great.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Gerald

Absolutely

4/10

Poor

05 Jan 2026

Tina

Unfortunately, my experience fell well below expectations. Service throughout the property was consistently poor—orders for drinks were difficult to place, and when they were taken, items were frequently incorrect or not delivered at all.

The spa experience was particularly disappointing. Despite the high price point, the level of service did not match the cost. The massage itself was one of the worst I have experienced and lacked both professionalism and quality.

Additionally, there was a significant issue with my booking through Expedia. The room I selected and confirmed was not what was reserved for me at the resort, which caused unnecessary frustration upon arrival. Based on this experience, I would not use Expedia again.

Overall, this stay did not deliver the level of service or value that was promised or expected.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Lynn

relaxing, elevated, wonderful stay

Leisure Partner

6/10

Pleasant

03 Jan 2026

Ronald

The property is filled with great staff and food;however, the property itself, could use a lot of help. There was a lot of cracks and the appliances like the hot tub on the balcony could be updated or use a bit of extra scrubbing. There were days when the stairs were dirty and had trash on it for days. Also, one day at the pool they were spraying chemicals that was blowing directly towards the pool for everyone to breathe in and they did not stop even when asked to. DO NOT DO THEIR TIMESHARE MEETING!!! They kept us there from 10-5:30 and wasted our entire day. The beach needs more beach chairs. With a resort that gets that much people, you should not have to be getting up early on vacation to make sure you secure a chair for the day!!!! Overall, they have great staff and the food was really good at all the restaurants.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Pavel

Excellent property. We had the most amazing experience and memorable time

Leisure Partner

10/10

Exceptional

01 Jan 2026

Kuang Chuan Frederick

We had an amazing stay at the resort. The food was fantastic, the activities were a blast, and the whole atmosphere made the trip unforgettable. The service throughout the week was excellent, and our butler Manuel added an extra level of care that really elevated our experience.

Leisure Partner

10/10

Exceptional

01 Jan 2026

JONATHAN

Clean room , excellent service , amazing food , really good vacation and resort to stay

Partner

6/10

Pleasant

30 Dec 2025

April

Our room was ready when we checked in at 12:30pm even though check in is advertised for 3pm. Our only complaint is how long it took to check in! They sat us on a couch in the lobby and had to talk to at least 3 people before we were given keys to our room. Even if the room hadn't been ready, that would have been okay. We were prepared to hang at the pool or walk around. Instead we had to sit on a couch in the lobby for an hour while we were checked in. We wished the process would have been much faster.

Partner

10/10

Exceptional

28 Dec 2025

Marshall

Everything was great

Leisure Partner

10/10

Exceptional

22 Dec 2025

Annalisa

The room was more than we expected, so beautiful!! And the staff was the best!! David at the pool for water aerobics was so fun and entertaining!! Loved the pool party and DJ and the Sax player in the water was amazing!!

Leisure Family

8/10

Excellent

21 Dec 2025

Christine

This is my second time back at Unico. My first time was in 2021 and it was amazing and this is why I came back. This time around, I was happy to learn Unico is expanding and I was brought into the presentation to purchase a membership which I wasn’t too fond of in terms of how many people we saw and had to decline. It was over an hour of our time in the morning and we saw 6 people in total, each trying to pitch us a sale when we stated this might be the last vacation we take for some time because we are purchasing a house. I think if someone has a major priority or shares any reason for declining the membership we should not have to be spoken to by that many people.

Granted, in return we were pleased with an 80 min couples massage for free, however I think if a guest declines the offer and has already sat for an hour, this should end the conversation. Some guests love luxury in doses with no financial strings attached. It was a lot of pushing to get you to do a down payment. We just wanted to enjoy our day. The staff overall was lovely. Just not the right time for us!

Leisure Partner

10/10

Exceptional

16 Dec 2025

Esmeralda

Staff was very nice and friendly, the rooms were comfortable, the spa was relaxing and the food was delicious!

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Sarah Jean

Pro: Really loved our trip here! From the moment we walked in everyone was so friendly and welcoming! Room was clean and beautiful view. Food was pretty good, with a lot to choose from. 3 pools which all had something different to offer. Loved sitting on the beach to, was so pretty.

Con: this place really lacks outside entertainment and atmosphere at night. There was 1 bar open at times, but never anyone there. The inside lobby was the main hanging area, but who wants to sit inside on vacation!! Food reservations fill up really quick, so need to make them early. Skip the 1 hour talk about their promotions, as it will turn into 2.5!

Really enjoyed our time, but would try another resort next time.

Leisure Partner

8/10

Excellent

14 Dec 2025

Caitlin

The rooms were clean, staff was wonderful, and food is best we’ve had at an all-inclusive.

Leisure Friends

10/10

Exceptional

13 Dec 2025

Joshua

They could use more dining options

6/10

Pleasant

10 Dec 2025

Mackenzie

Staff was unmemorable and some were borderline rude, slow check in, the resort was boring, the “membership” was weird and pointless, they try to con you into a time share meeting, the exec looking people constantly walking around gave it weird vibes, lack of shows/nightlife, palmera lounge sucked, loud weddings I could hear through my door for multiple nights, music so loud I could dance to in my room, lacklustre. I could go on.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Amy

The resort was beautiful but our service from our butler was not great. We didn’t know about any events and had to ask several times for things to get done. The food and drink were good and other staff was helpful

Leisure Family

10/10

Exceptional

03 Dec 2025

Ricardo Javier

Great room, great staff, good food. Avec restaurant is stand out.

10/10

Exceptional

30 Nov 2025

nnamdi

The room and view was amazing, staff was really on top of everything I needed and I wish I could’ve extended my stay even longer

Leisure Self

10/10

Exceptional

27 Nov 2025

Margaret

The staff, amenities, cleanliness, and restaurants were great! I recommend bringing extra cash for tips. MURA House was the highlight of our dining experience. The only thing that would have been nice is to have a pool that was a little further away from the noisier pool, if you are truly looking for a quiet place to relax. The music can sometimes feel like you are in an Amphitheatre from your balcony, so it can kind of be annoying when it starts in the morning. Outside of that, the wildlife, beach, and ambiance was a 10/10.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Donna

Our host, Laura, was top notch. From the moment we met her, after being awake for 20 hours, she made us feel like we were home. She tended to our every need and sat and talked to us by the pool. She was the BEST!! At the end of our stay, our transportation that we had arranged never showed up to take us to the airport. Laura stepped in and immediately called us a taxi and we make it to the airport with plenty of time to spare. We felt so lucky to have Laura as our host for our stay. Our room was beautiful and spotless. The staff responded to our only need (more towels) on the second day in a timely manner. We stayed on the first floor so we didn't have ocean views; however, we still had a beautiful view of the plants, trees and pool. We still felt like we had privacy. The soaking tub on the balcony was amazing. We thoroughly enjoyed our stay and hope to return soon!

Leisure Partner

10/10

Exceptional

25 Nov 2025

Jeffrey

EVERYTHING was perfect! Staff was amazing and the FOOD!!!!! Couldn’t have asked for a better honeymoon:) Highly recommend!!!!

Leisure Partner

8/10

Excellent

24 Nov 2025

Joe

Our room was great and the staff was very courteous and considerate throughout out stay.

My only criticism is your check in process. My girlfriend and I were tired from traveling and the process to check in took 90 minutes. Most of that time was taken up by trying to politely decline not wanting to purchase a time share.

My advice to you is to ditch trying to sell your guests a time share the second they walk through the door. It made us uncomfortable and does not set a great tone for your stay there. Why? Simply because we saw that individual 2 other times throughout our stay and had to have the same conversation. No means no. It's a tale as old as time. We then found ourselves having to avoid that individual every time we caught sight of them because we didn't want to have same conversation a third or fourth time.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Darlene

The service at Unico was superb. From the moment we entered the lovely grounds and were greeted by friendly staff, who in minutes had us from tired travelers, to feeling refreshed and excited to be there. Our event coordinator, Laura Flores went above and beyond to make our stay enjoyable and effortless. Our stay at Unico was one of the most pleasant and enjoyable vacations of recent memory. There was thought and effort put into a million little touches that made the complete package a wonderful experience. We're already planning our next visit.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Anne

The overall quality of the food, the drink, and the service, were all impeccable. The space is stunning and well-maintained, and the level of care and attention to detail was extraordinary.

10/10

Exceptional

20 Nov 2025

Usama

The service was great, everyone was so nice and helpful whenever we needed something.

Great experience from Manuel, Pascual, and Christian

Leisure Friends

2/10

Poor

16 Nov 2025

OLEG

room, dunning, facilities

Leisure Partner

10/10

Exceptional

10 Nov 2025

Angelica

Everything was excellent.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Samantha Mara

Everything was amazing! Immediately from arriving you can tell how much love they pour into this resort. The staff is incredibly friendly, helpful and accommodating. Axel Rodriguez was amazing! He really ensured everything we needed was taken care of. The grounds are incredibly clean and well maintained.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Robert

Amazing Staff and great food options!

Leisure Friends

10/10

Exceptional

07 Nov 2025

Elmer

Personal muy amable, instalaciones muy limpias , el check in y check out son rapidísimos , los restaurantes muy buena calidad , muy recomendado , la playa está muy hermosa

Leisure Family

10/10

Exceptional

06 Nov 2025

Stephen

The staff and the food were excellent

Leisure Partner

10/10

Exceptional

04 Nov 2025

Jessica

Hot tub was hot…only issue we noticed was the actual hot tubs by the pool were barely warm

Leisure Friends

10/10

Exceptional

03 Nov 2025

claes

Good views

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Ivana

It was great stay; great food and drinks

10/10

Exceptional

26 Oct 2025

Shanna Dawn

When we arrived they told us they had upgraded our room to a larger size so we had a living room as well as a bedroom. Everything was amazing. From the food to the friendly staff. We didn’t spend much time at the beach because there was a limited area for the beach and there weren’t many chairs there but the pools were great. We loved the pool with the basketball hoops inside. We had a lot of fun there especially when the DJ was playing music. There was always someone ready to take our drink order which was amazing. When we would go back to our room to relax it was very quiet which was nice. Overall an amazing experience.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Abbey Virginia

I did quite a bit of research prior to booking our trip to Unico 2087. I had visited Mexico before at another resort and had excellent service, but felt that the food experience was lacking and had a hard time sleeping because it was so hot in my room. The reviews and research pointed me to Unico and I’m glad I did my homework. The check in process was great, we were sat on a couch and given drinks while we were being checked in. We were approached for a timeshare “breakfast” but simply said we weren’t interested, when gently asked if there was any reason we reiterated that we weren’t interested and that was the end of the pitch. We had arrived early and our room wasn’t quite ready yet, but our local host Axel showed us around and explained the property and amenities. He asked us about lunch and what we were craving, and recommended the 2087 grill. He walked us to the restaurant and checked us in. After eating lunch our room was ready. We were walked to our room and shown around. The property and our room was beautiful, welcoming and clean. We at at every restaurant with the exception of the new French restaurant Avic. The food was absolutely incredible, our favorite was Mura House (Asian). Our waitress Gabby is a gem, very personable and accommodating. Jesus, Mattias and Louis provided excellent service at the pool and Joshua had our cabana ready each morning with towels and towel pillows. Our experience was excellent and I cannot wait to return.

Leisure

10/10

Exceptional

20 Oct 2025

Gia Ann

The entire staff was very friendly and welcoming. I felt well taken care of from the moment I walked in until the moment I checked out.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Briana

Staff was 10/10!

Leisure Self

10/10

Exceptional

17 Oct 2025

Kishma

I recently stayed at Unico Hotel Riviera Maya, and I can confidently say it was an exceptional experience. The service was outstanding, deserving a solid 10/10; the staff were incredibly friendly and attentive, making me feel welcome throughout my stay.

The rooms were impeccably clean and comfortable, providing a perfect retreat after a day of exploring. I particularly enjoyed the amenities offered, including a beautiful pool and excellent in-room service. The concierge was always available to assist with any requests, ensuring a seamless experience.

The dining options were a highlight, with a variety of flavorful dishes. Each meal was a delight, and the atmosphere was perfect for a relaxing getaway.

The location of the hotel is very scenic and quiet, making it an ideal spot for adults looking to unwind. Overall, I highly recommend Unico Hotel Riviera Maya for anyone seeking a luxurious and peaceful escape in Mexico.

Leisure Friends

10/10

Exceptional

14 Oct 2025

Dee Angela Renee Plummer

The Spa was fantastic! Luis was also extremely helpful! My husband and I enjoyed the restaurants. The people upstairs were very loud. That was the only thing that was terrible. They seemed to stomp all day and all night. It was hard to sleep.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Kendra

Spa was amazing, room was gory

Leisure Friends

10/10

Exceptional

12 Oct 2025

Naking Cole

From the moment I arrived, the service was outstanding. The check-in process was smooth and welcoming, and the staff went above and beyond to make sure I had everything I needed. The room was spotless, spacious, and beautifully designed, with a super comfortable bed and great amenities. What stood out most was the attention to detail and genuine hospitality from the entire team. I’ve stayed in many hotels, but this one truly sets the standard. Highly recommend and can’t wait to return!

My concierge was Manuel, who helped me with my bookings and any concerns.

Partner

10/10

Exceptional

12 Oct 2025

Mandy

The property was stunning and the restaurants were all incredible; we kept debating which restaurant was our favourite and we kept changing our minds because they all wow-ed us in different ways. We loved the adults-only and calm atmosphere of the resort, but there was enough energy around the pools and bar to keep the place lively. The quality of the 24 room service food exceeded all expectations, and we loved lounging on our balcony every morning, enjoying the view of the pools and beach, with our fresh pressed juices and coffee and breakfast.

Our favourite perk about Unico 2087 is probably their personalized host service, where they pair each party with a host who texts you daily to help you set up reservations, sort out anything you need in your rooms, provides information on activities or fun things happening around the resort, and checks in regularly to ensure there’s nothing amiss. Our host, Karla, was so incredibly lovely and she made us feel so pampered throughout our week’s stay. She made all our dinner reservations from day one so we would never have to worry about anything, and answered all our questions. She learned our likes and dislikes and made recommendations accordingly. She helped us organize room service mixology sets so we could bartend in our own room.

Leisure Partner

10/10

Exceptional

11 Oct 2025

April Genesis

Beautiful hotel, quality food & exceptional service!

Leisure Partner

10/10

Exceptional

11 Oct 2025

Adrian Grant

Quiet stay in a beautiful hotel focused on customer experiences. Enjoyed time on the deck with my travel partner.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Nicholas

The staff at Unico was incredible.

Leisure Partner

2/10

Poor

30 Sep 2025

Clement

Go somewhere else

Leisure Partner

10/10

Exceptional

29 Sep 2025

Megan

Beautiful property, amazing staff!

Leisure Friends

6/10

Pleasant

29 Sep 2025

Luis

UNICO was a bit of a letdown. We chose it for a birthday celebration, expecting to be amazed, but unfortunately that was not the case.

On the positive side, the staff was wonderful. Our butler Tony was excellent, and our housekeeper Felicita took great care of us. We had no complaints about their service and they were truly the highlight of our stay.

Where things fell short was with the property itself. We were surprised to learn UNICO only opened in 2017 because some areas look much older. The resort is in need of better maintenance and more attention to cleanliness, especially in the pools, hallways and elevators. Another disappointment was the limited dining options during the day, since the only choices for breakfast and lunch were the buffet and the poolside food for lunch.

The biggest disappointment was the sales pressure. If you attend their presentation, be prepared because the sales approach is extremely aggressive. After our initial meeting we politely said no thank you, yet three more people approached us trying to sell the same thing. Even after completing a survey at the hotel and expressing how uncomfortable the experience was, the manager still pushed us to buy a membership.

Overall the staff’s hospitality was excellent, but the resort itself, the lack of dining variety during the day, and the high-pressure sales tactics made our stay less enjoyable than we had hoped.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Marco A

Clean Room staff spa océan view

Leisure Partner

8/10

Excellent

27 Sep 2025

Samantha

Beautiful property, amazing service. Food was average

Leisure

10/10

Exceptional

27 Sep 2025

Matt

We loved the pool. Tony was excellent to us. The food was really good. We will come back

10/10

Exceptional

26 Sep 2025

Amanda

The property was clean and safe. So relaxing. Very small and intimate.
We loved the cleanliness and restaurants - but most of all the staff. Jorge who was assigned to us worked every day to make sure our stay was great and our bell service was on time and our transfers were done.
We will be back and are looking forward to it!

Leisure Partner

10/10

Exceptional

25 Sep 2025

Anila

Loved the resort, food and staff. Fernando was our personal host & was so great to me and my guests. They really make your stay worthwhile. I went for my mom’s 50th birthday and they really made it special. I would definitely visit this resort again and their other hotels.

Leisure Friends

10/10

Exceptional

23 Sep 2025

Priscilla

Hotel was really nice and well maintained. The food was actually good for an all inclusive. Staff was very helpful and attentive. I’d recommend this hotel to a friend.

Leisure Partner

6/10

Pleasant

23 Sep 2025

stephanie

The hotel was clean & rooms were great . Food selection not the greatest & beach was not great. Rocks everywhere as you enter. Brown water.( not hotels fault )
Low to no entertainment during the day & evening time.

Leisure Partner

8/10

Excellent

23 Sep 2025

Dulce

They made us talk to like 6 different people selling basically a timeshare— and after telling them no, we ended up not even getting the free things offered to us if we just heard them out, because it took 4 hours of our day! And they booked our gifts during the presentation time. Do yourself a favor and just pay the excursions!

Leisure Friends

8/10

Excellent

22 Sep 2025

Dustin

We didn’t like the time share opportunity that they keep trying to get us to join. They don’t like to take no for an answer. Very pushy. It’s also really strange how you have to be a member to swim in certain pools. With that being said they have a Very well ran establishment. Service is top notch. The food was really good. We didn’t like how some restaurants were closed on certain days. Theres not much for entertainment there. The spa is really expensive and massages weren’t the best. Room service food was amazing. They really take pride in their food and service. Everyone speaks really good English. Which made our stay very enjoyable. USA transfers was great for transportation from and to airport. Felt really safe with them.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Mario

Sin duda, regresaremos

Las habitaciones están muy bien, limpias, cómodas, amplias. Solo recomendaría mas presión al agua de la regadera y mejorar la velocidad del internet. La comida es de gran calidad, las instalaciones las tienen impecables, y la decoración en general es de muy buen gusto

Partner

10/10

Exceptional

21 Sep 2025

Shannon

The staff were very friendly and helpful with everything. Property was clean and very well maintained. It is a very relaxing property.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Nicholas

Our honeymoon at Unico 2087 was an incredible experience! The food options and quality, from their multiple restaurants to the poolside snack bars and in-room dining, were amazing. Sushi lovers: be sure to visit Mura House for some of the best rolls and sashimi you’ll ever have. Our local host/concierge did an absolutely incredible job of supporting us throughout our stay. He demonstrated exceptional service and was extremely personable. He went above and beyond to help us celebrate our honeymoon with some extras and personal touches. We can’t thank him enough for making our stay special and effortless.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Celina

This resort is simply amazing, all the staff members were super helpful and attentive.they took care of your needs within the first 2 minutes of walking in to an area. The staff made sure everything was taken care of. The resort is super clean and very decorative. They had a super clean aroma throughout the resort which was amazing and relaxing. The gym is well equipped and offered several machines. If you want a very relaxing morning and night definitely book here. The pools were very clean and enjoyable. Definitely book here for a couples getaway!

Leisure Partner

10/10

Exceptional

16 Sep 2025

nathalie

Everything

Leisure Partner

10/10

Exceptional

14 Sep 2025

Justin

Unico is the most incredible all inclusive resort I have ever been too. From the service, the food, the attention to detail... It was all perfect.

My wife and I went there for our honeymoon and we were blown away at house attentive everyone was and how caring and friendly they were. They acknowledged our honeymoon almost everywhere we went and did some special things in our room for us as well. They were always making sure our stay was perfect and offered to fix anything we needed to make sure we were as comfortable and taken care of as possible.

The food was out of this world amazing. My wife is a picky eater and there was not a single complaint about any of the restaurants or the buffet. Everything looked and tasted amazing... I can't single out any restaurant I would recommend because they were all equally mind blowing.

Our host was Eduardo, from the moment we got there and met him up until our last day he was amazing. Made all of our reservations and changed any of them that we wanted. He sent us good morning messages everyday asking how our night was and our plans for the day... If we needed anything done in the room to make it better... If we were happy with everything. Extremely caring and professional.

Cannot reccomded this place enough, it is well worth the price tag. My wife and I will definitely be coming back.

Leisure Partner

8/10

Excellent

14 Sep 2025

Simon

Overall. Good dining options, quality of food and drinks are generally very good. Accommodation is modern, clean, comfy beds. We had a swim up pool, a great option. Staff were plentiful and helpful. The concierge was responsive.

There were just a couple of negatives that slightly marr the experience.They go hard at you with a heavy sales pitch on the Hard Rock group membership (40-80k commitment). If you sign up for the free massage expect 1.5-2hr where the last 30-45 mins are hard sell through a total of 3-4 reps. It's a bit much and doesn't leave the best taste, even with a free massage this is way too much.

The slightly off position on this is, they view the captive audience as fair game for classic hard sell tactics. Additionally, the assumption that everybody that walks through the door is a target for a substantial membership commitment regardless of their family set up and vacation schedule. All while being on vacation at the time.

There's a couple of comments on property upkeep. Overall it's very good. But, there are some details that get overlooked, such as tiles falling off the swimup spa. Not deal breaker and easily resolved.

The pool dj was very good. It just happened every other day. In all honesty for us, it was a little too quiet without it every day. Equally, evening entertainment was sparse. They could easily have entertainment outside in the evening but choose not too. The \"club\" area is not conducive to chat, it doesn't really fit.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Manuel

Best Hotel I’ve ever been to.

Leisure Partner

8/10

Excellent

07 Sep 2025

Johnta

The spa is really the best part of the resort

Leisure Partner

10/10

Exceptional

07 Sep 2025

Jean

Loved our stay. Staff was very helpful and kind. Every need was met from drinks to cleaning staff. Beds and pillows were awesome. Only draw back was pools were painted black and a little to warm. The one quite pool was painted white and was cooler.

Leisure Family

10/10

Exceptional

07 Sep 2025

Brogan

This is our 2nd time back to unico and it was once again an excellent experience. Our last visit was about 2yrs ago. Since the original visit, the property is starting to show its age a little. Not bad by any means, but it lacks the like new presence it once had. The staff I think was the best yet. The pool crew never left you wanting for a thing. Incredible service. The new French restaurant was a great surprise, and altho we only got to have it once (opening bugs had it down so we couldn't return a second night) it was a delight. Beautiful setting, great food. Truly a delight. Overall still an exceptional stay that I would recommend to anyone looking for a top notch experience.

Leisure Family