Name: Holiday Inn St Augustine - World Golf
Address: 475 Commerce Lake Drive, Saint Augustine, 32095, US

10/10

Exceptional

17 Jul 2026

Michael

Very clean nice and courteous staff

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Anthony

No breakfast. Parking , very good

Partner

8/10

Excellent

13 Jul 2026

Anthony

Front desk very polite and prompt attention getting our room key

2/10

Poor

10 Jul 2026

Arelis

Me decepciono demasiado, cuando hice la reserva por expedia decia que era pet friendly. Yo tengo un certificado de apotyo emocional de mi perra, al llegar al hotel nos dijeron que por no ser un service dog sino un emotional support teniamoss que pagar 80 dolares la noche por ella, me parece absurdo, por que en ingun momento en expidia decia eso. Me costo mas estadia del perro que la mia, muy decepcionante no lo recomiendo. Ademas el cuarto estaba lleno de polxvo, las personas no eran amables.

Partner

4/10

Poor

10 Jul 2026

Craig

Dirty -broken down-

Family_with_children

2/10

Poor

09 Jul 2026

Wendy

The pictures online were obviously taken many years ago. The grounds are unkept and looking a bit neglected. However, that didn't worry us as pictures not being updated were not of a priority as long as we felt safe at the property, and we did. We stayed the first night and all seemed well. We got up the next morning and went out and enjoyed the shopping and food and had a very fun time. We came back with plans to visit some shops the next day because we hadn't been able to make it to them on our first pass. I dressed for bed, was sitting with my legs hanging off the side, with my laptop on my lap, I caught something out of the corner of my eye on the head of the bed. I turned quickly to see a roach running across the headboard. It ran immediately to the corner of the riveted padding of the headboard and disappeared into the back of the padding. IMMEDIATELY!, I knew I WOULD NOT be sleeping on a bed that had bugs living in the headboard. We gathered our things immediately because we were definitely finding somewhere else to stay. I went down to the desk and asked for a refund so I could go get another place to stay. They were not the slightest bit fazed that I had seen a roach on my bed. So, I guessed this was common or just not an unusual occurrence for them to hear. At first, they were not offering any return of my monies to be able to pay for another place but did end up giving back $199 after some back and forth about me not wanting to stay at an invested hotel!

Family

10/10

Exceptional

09 Jul 2026

Lorissa

Staff was absolutely amazing!!!! Hotel was clean, quiet and convenient. Check in was smooth and easy. I will be back for sure!

Family

6/10

Pleasant

09 Jul 2026

Rick

The floor was sticky and for some reason the room seemed little damp. We got in around 1030 was late. Would have asked for another room, but was to tired.

Family

4/10

Poor

08 Jul 2026

Nestor

Room musk smells
Tub issues with the handle
Security lock was damaged door looked like it was kicked in/ with visible damage

Self

10/10

Exceptional

08 Jul 2026

Dany

If you’re looking for a place away from all the noise this is the place for you. The staffs are extremely helpful and willing to help at every turn.

6/10

Pleasant

29 Jun 2026

Jennifer

The staff and the room were great after we switched rooms. The facility is going through a renovations so just need to be sure you’re on a floor that isn’t being renovated. I am sure once the renovations are complete the place will be amazing. Thank you staff for accommodating me and finding a room that was more suitable.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Vicente

The room was very clean, comfortable bed and very friendly staff. Thank you!

10/10

Exceptional

29 Jun 2026

Michael

The property needs maintenance but the location is stunning if you want to get away from everything and the staff could not have been more pleasant! If I am ever in the area again I will stay there! :)

Self

6/10

Pleasant

28 Jun 2026

Terry

The welcoming areas of the property were very nice decent areas. It looks like this particular property was purchased from another company and they may be in the process of re-remodeling. Our room had a very strong musty, moldy odor. We requested a new room and she gave us the room right below the first room on the floor below. This room too smelled musty and moldy, almost like there was some water damage that they are recovering from. These were not our typical accommodations when we travel, but for the most part they felt decent. In both rooms, the air conditioner unit needed some cleaning and repair work.
The front desk staff was very kind super sweet and professional.
The parking felt well lit. We did not attend breakfast. There were no side entry doors so I felt this was a little inconvenient for me but not a big issue.

Partner

6/10

Pleasant

28 Jun 2026

Joseph

Looks like room was refreshed by non professionals especially in the bathroom sloppy paint chops, dirty, grout, toilet seat, loose, and somehow leaked from under the toilet after it’s flushed

Family

4/10

Poor

28 Jun 2026

Cody

hot humid and smelly

Self

4/10

Poor

17 Jun 2026

CPR

Room have strange smell maybe mold or humidity, furniture in poor condition, hot water not working properly, we had to change to another room

Pet

2/10

Poor

15 Jun 2026

Reyes

The man at the front desk was terrible. I believe he was probably having a bad day and we were the lucky ones who he released all his fustration. My wife and family will never placed a foot on that property.
Right now I am staying at a holiday inn at Cúcuta Colombia and what a difference.
I will keep using for now Holiday inn hotels thanks to the treatment I received in my stay in Colombia

6/10

Pleasant

11 Jun 2026

Diane

I was really surprised at this property. I thought it was a world, renowned golf hotel. It was absolutely no bar. The restaurant was small. It looks like it has been updated but on the fourth floor our room was good, but the hallways were disgusting. They had horrible carpeting with stains all over them, and we came out of the elevator. The walls were chipped.

Family

6/10

Pleasant

10 Jun 2026

Sinead

Nice staff and very helpful. Rooms are old. The floors need to be cleaned badly.

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

alan

Hotel staff was great. The beds were great and room nice but hallways and room need painting as beat up due to workers staying there The only issue is horrible showers took 8 minutes to get warm water.

Self

6/10

Pleasant

09 Jun 2026

Kiana

Housekeeper need to check the room better and make sure the sheets or clean better we had serval stains we stayed for 3 night and didn’t get serves

Family_with_children

10/10

Exceptional

04 Jun 2026

Jeanester

Todo estaba muy Limpio almohadas y camas super comodas las instalaciones al aire libre son lo Maximo para trabajar despejar la mente divertirse y respirar aire puro conectando con la naturaleza. Parking muy cerca de la puerta. Atencion rapida checking rápido

Family_with_children

4/10

Poor

01 Jun 2026

Maria

The room was uncaaeptable due to extremely loud furnace, which made it impossible to sleep .

Self

4/10

Poor

30 May 2026

Robert

Our 4 day stay was in Room 401. Pet friendly. End of hallway on the fourth floor. I can only describe our stay as frustrating. Firstly, there was no hot water for the first two nights. Then a maintenance crew was sent and the problem was fixed. The telephone in this room did not allow me to communicate with the front desk. The other problem with the room was the humidity factor in the room. Although the A/C ran constantly our clothing felt damp to the touch. That issue was never corrected.
Yes, I was offered another room but if you have ever traveled with pets changing rooms is more of a hassle than enduring cold showers and damp clothes. At least with my pet it is.

Pet

6/10

Pleasant

25 May 2026

Ashley

The hotel it self was okay yes the rugs were dirty but still nice. I requested a King size bed and was given a handicap room so didn’t like that the bed was so much smaller even though I paid extra for a King room. The main reason why I wanted to stay there was for the hot hub and of course it wasn’t working so no heat at all, the pool was warmer than the hot tub. The staff was very nice and the breakfast was okay the reviews online had us to excited but it wasn’t amazing feel like I could have taken the money somewhere else and got better food for cheaper (yes you have to pay extra for breakfast).

Partner

8/10

Excellent

25 May 2026

JOHN

Clean room, nice staff at Check in, and plenty of parking. The beds were comfortable, and the ac worked fine. What more could you ask for. Thank you Holiday Inn Express.

Partner

8/10

Excellent

24 May 2026

Jenish

Was clean and staffs were attentive. Very near from the highway.

Self

8/10

Excellent

24 May 2026

Joseph

Staff was top notch from front desk Whitney and Zamiyha to maintenance staff Kevin who dealt with a minor issue immediately upon my reporting it.

Family

4/10

Poor

19 May 2026

Rebecca

The ice bucket had dried residue in it and smelled like vomit. I took it to the front desk and no apology was given, she just said someone could bring me another one. The ice machine did not work and had to call to see where I had to go to get ice.

Family

10/10

Exceptional

17 May 2026

Dawn

They gave me a renovated room which was very nice. Thank you.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Keith

6th floor carpet stained. And a/c vents rusty

Friends_and_family Friends

8/10

Excellent

10 May 2026

Tiffany

Room was clean, front desk staff friendly

Partner

4/10

Poor

10 May 2026

Yelena

Remodeled but still looks old. Hot tub was cold, pool and patio was dirty. Pool had lots of dead beetles in water. Usually Holiday Inn has free breakfast, makes no sense why you have to pay for this one, same food as any other hotels, nothing special. Lobby is nice and clean but rooms and bathrooms still look old. Bed was comfortable to sleep.

Friends_and_family Family

8/10

Excellent

10 May 2026

Devin

Clean room and parking was pretty good

Self

8/10

Excellent

09 May 2026

Lorie

The pool and hot tub were both broken. They gave us free breakfast to compensate. The carpet on the 4th floor seemed to be overlaid on previous carpet. It was difficult for the wheelchair to move over it. The bed height was not easily accessible in the handicapped room.

Family

6/10

Pleasant

04 May 2026

Ciata

It need some painting done.

Self

4/10

Poor

03 May 2026

Roberta

Breakfast was just okay, not worth $16

Parking was good

Partner

10/10

Exceptional

02 May 2026

Mayra

Very friendly staff room clean and closed to everything

Partner

6/10

Pleasant

01 May 2026

FRANCIS

The cleaning staff could do a better job floor were dirty, the shower had soap residue was in the soap dish in the shower and the beds were poorly made. 1 bed was made the other was not.

6/10

Pleasant

29 Apr 2026

rita

When I arrived the TV didn't work came on but would not connect to the server, I picked up the phone to call the desk...and it was not working. They had no one to come look till the next day. They offer to move me but I had unpacked already. The pool and jacuzzi were loaded with leaves and debris...it happens but the net to skim was completely broken...and the maintenance guys wouldn't be in till 3...no further assistance was offered even when I asked if they just had another one. Which it turns out they did...that day the jacuzzi was hot...the next day the jacuzzi was all clean, however it was not hot. The jets didn't work properly and they said nothing would be done till Monday! The pool/jacuzzi were part of why I picked this stay. We had 4 rooms and we were all disappointed. The desk folks were nice but not willing to go outside there minimal efforts to help. Except Kevin! He was awesome...ran to help. Fix the TV etc... Not sure if I will stay again.

Family

8/10

Excellent

20 Apr 2026

Stella

Breakfast was not included. Parking was easy. Room was clean but not as advertised. There was not a couch. Only a desk and coffee table. It didn’t really matter cause we only needed a bed. Over all we were pleased with the stay. We only stayed for one night to break up our driving.

Partner

2/10

Poor

18 Apr 2026

Chris

Tub had rust
Bright light coming from underneath door

Partner

6/10

Pleasant

18 Apr 2026

Keana

The room was okay but the building is dirty. Dirty carpet in the hallways, old dirty furniture. The pool area had a nice clean layout but the jacuzzi was cold. The bathroom was old and shower heads desperately need to be replaced. I will never rebook

Partner

2/10

Poor

07 Apr 2026

Katherine

Very disappointed. Arrival staff at front desk, not friendly.. Room needed some TLC ..
Breakfast was also disappointing..
Will never return..
Have stayed with Holiday Inn before .. so disappointed.. a lot of money for terrible service

Partner

10/10

Exceptional

06 Apr 2026

Barbara

Bar and grill on website but apparently closed since covid. That was 6 years ago.

Partner

6/10

Pleasant

05 Apr 2026

Denise

Booked this hotel because it said it had a bar and restaurant, well it didn’t!! Wasn’t happy about that.. then in the next morning got woken up at 7am to the fire alarms going off.. glad they worked but was a false alarm had to wait about 40 minutes to go off by the fire department.. over all was ok

6/10

Pleasant

29 Mar 2026

Kelvin Scott

The property was good
The room had a couple water bugs in it
The iron didn’t work

Partner

6/10

Pleasant

23 Mar 2026

Jacqueline

My husband and I are very disappointed with this hotel. Before I list the bad I will say that the room was surprisingly clean. The bathroom was clean, but needs an update. The Lakeview and pool very nice. Here we go; the elevators were dirty and the carpet on the 3rd floors was even worse. Stains throughout the entire hallway, the walls are dirty and the paint is coming off the doors. We were afraid to enter the room. After watching the TV for a couple hours, the remote will not change the channel. We went down for breakfast at 9:29am the staff said we had two minutes to get breakfast after the front desk told us that breakfast was not over until 10 AM. We paid 25 for this breakfast the only thing that was edible was a yogurt. The eggs were burnt, no cream cheese for the bagels and the French toast cold and tasted like styrofoam. I can go on but will stop. I normally do not write reviews, but I do not want anyone to have to experience what we did !!

Partner

8/10

Excellent

21 Mar 2026

Beau

Breakfast was good. Room was clean and bed was fairly comfortable. I enjoyed my stay

6/10

Pleasant

18 Mar 2026

Michael

It was ok

Self

2/10

Poor

17 Mar 2026

William

Staff was awful and unaccomadating. Rude on the phone to my wife and I and refused to just allow us to check in late after weather canceled our flight.

Never asked for a refund just a late check in. They took all our money and said thanks ..in our by laws we cant help. This over being 10 hours past final check in.

2/10

Poor

16 Mar 2026

Kimberland

The front desk personnel was very rude at check in due to an issue with reservation via Expedia which is a third party. We asked for extra linen for the couch bed there was none in the room,it took hours to bring it up finally after several requests, the next morning there was NO breakfast due to no chef coming out we were told on Saturday, the carpets are dirty, one of the worse hotels I’ve ever stayed in.

Family_with_children

2/10

Poor

15 Mar 2026

Erik

Due to a mix up with booking, I didn’t check the first day of stay and they cancelled my reservation. And didn’t provide a refund. Not very happy

Self

4/10

Poor

12 Mar 2026

Rebecca

The front desk were excellent nice and friendly but housekeeping did a real bad job in our room and on one of the days they didn’t clean our room and we had to call so they could at least give us towels and throw out the trash! The carpet in the hallway are done so bad that I couldn’t roll my suitcase and they look very dirty! My husband and I were very disappointed and lastly the room I booked I did that get I book a room with a couch and I got a little desk and chair. Very disappointed

Partner

10/10

Exceptional

10 Mar 2026

Sandra

Quiet and clean! Plenty of parking. Front desk responsive to all needs. Didn’t eat there but ice machine worked and room refrigerator was large and handy. Nice King bed with king pillows and tv with plenty of channels. Bathroom was large and tub/shower had plenty of pressure. Easy/close Access to local food and gas

Partner

8/10

Excellent

10 Mar 2026

Kristi

The carpet outside of.the elevators looks gross.nut the room.was clean and comfortable. The staff was nice.

2/10

Poor

09 Mar 2026

Ethan

They Did not let me stay in the room because apparently it is a 21 plus hotel even thou it did NOT say that on hotels.com I need my money back

4/10

Poor

07 Mar 2026

karen

none of the usb ports worked. hallway was not clean

2/10

Poor

01 Mar 2026

Roxana

186 for one night and breakfast bot included thats crazy

10/10

Exceptional

24 Feb 2026

oscar

Very nice place, clean rooms, very polite staff.

Family

10/10

Exceptional

23 Feb 2026

Marggy

Room was very large.

Family_with_children

6/10

Pleasant

22 Feb 2026

Jenna

Staff were very friendly! Requested adjoining rooms because we had minors, they were able to give us rooms next to each other instead. Rooms were supposed to have two doubles and one sofa bed, each room had no sofa. Rooms were big.

Family_with_children

8/10

Excellent

22 Feb 2026

Paul

Fast service

8/10

Excellent

22 Feb 2026

Kim

It was a very nice place.

Friends_and_family Friends

2/10

Poor

21 Feb 2026

Keith

Room was clean and staff was friendly but the fire alarm malfunctioned around midnight and everyone had to evacuate. Fire department still couldn’t get ialarm resolved after an hour so we left. It was also going off right after we checked in earlier that day. Air conditioning was super loud when it cycles off.

Partner

6/10

Pleasant

18 Feb 2026

CharlieElaine

I reserved a room for my sister and brother-in-law for their 57th year anniversary and the rooms got kind of mixed up. I thought I booked a room with the walk-in shower after looking at the pictures on the room that I did book and come to find out it wasn’t so my sister and brother-in-law were switched about three times to different rooms. The rooms didn’t look like they portrayed them on the website. And I wanted my sister and brother-in-law to have a wonderful anniversary, but it turned out to be just OK. After seeing that the room wasn’t a handicap room, I asked if they could then place them in a room with walk-in shower, staff said ok , but that never happened. They place them in a room with regular tub but placed a shower chair inside of the tub. I explained to staff that she is a fall risk and shouldn’t be trying to step over in the tub. After going thru all that, the manager wouldn’t even refund me back the money for the remaining g stay so I could place them someplace else. It’s a long story. There was one young lady that helped me out tremendously. My sister says she even cane up to the room where they were to make sure they were OK. I really appreciate her and I feel like everyone working at that front desk should be just like her because she was very attentive, apologetic and she made me feel much better than I’d felt since they’d checked in. I’m afraid that I won’t be sending them back for another stay.

Partner

8/10

Excellent

17 Feb 2026

Robert

The room was clean and a good size. We purchased the breakfast for $16 each and it was definitely not worth it! $32 for two people to each what most hotels give you for free.

Partner

4/10

Poor

15 Feb 2026

Jerry

Rooms have gone down hill. Not as clean and nice as they used to be. Daily maid service a joke, didn’t empty trash or even make bed. Flooring in hall is soft and mushy, you sink into it when walking. Front desk staff was good, but time to find a new hotel in this area.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Chayse

Very poor lighting outside. Did not feel extremely safe.

Business

6/10

Pleasant

13 Feb 2026

Mayra

well room was not clean floor very dirty alot hair that restrooms was not clean that staff was not nice went i check inn nite time

Business Partner

10/10

Exceptional

12 Feb 2026

Krista

The hotel was fantastic. The staff was amazing and the room was beautiful, clean and well equipped.

Leisure Family

6/10

Pleasant

08 Feb 2026

Terry

Phone never work couldn’t get front desk for problems that were happening place nothing like it looks on web very run down

Leisure Family

2/10

Poor

03 Feb 2026

danielle

dirty

Friends_and_family Family

8/10

Excellent

02 Feb 2026

Margaret

Clean room

Partner

10/10

Exceptional

31 Jan 2026

Annette

Was very short stay but room was very nice

4/10

Poor

30 Jan 2026

William

Roaches when we entered room. Got to sleep late so wanted to sleep in. Fire alarm went off in room at 6:00 in the morning. Broken water line was to blame. Should not have to pay for room with this kind of issues

Leisure

8/10

Excellent

20 Jan 2026

Cynthia

The room was very nice overall, the staff was nice and helpful. There are some things that are a bit run down in the bathroom and the door was hard to close. I hated having to slam it and make noise. Otherwise, nice large room, good bed, good amenities.

Self

6/10

Pleasant

20 Jan 2026

Luann

Staff was very courteous. Rooms were not desirable at all. Didn’t clean our room every day. Had to look for clean towels and toilet paper.

Leisure Family

2/10

Poor

18 Jan 2026

Raymond

I stayed at this hotel in January 2026 and woke up itching from bed bugs in the bed. I took videos with my phone and complained to the front desk. My room was switched to a room without bedbugs.

Family

6/10

Pleasant

07 Jan 2026

Patricia

Room was great took about 45 minutes to get a room key. I had paid in full and they still wanted 50 more dollars before they would let me in the room I had fully paid for. Not right!!!

Leisure Family

10/10

Exceptional

07 Jan 2026

Imilsy

Room was clean,big and the staff was VERY NICE!

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Beatriz

The room was clean, but there was a lot of hair scattered in the hallway, along with papers and more hair.

Friends_and_family Family

2/10

Poor

02 Jan 2026

Yesenia

Did not enjoy my stay the price is fine but they gave me my room at check in and the floor was dirty. I found a rice in my bed and maintenance is for sure required. Would not stay here at all ever again. I rather pay more somewhere else.

Family

4/10

Poor

01 Jan 2026

Gary

Checking was good, but the problems was the shower drained very very slow. Water was up to my ankles when i finished. One small stain on the sheets in my daughter's room. The staff made the beds but did not give new towels or take out the little amount of trash.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Veronica

Good rooms, no microwave in room sucks

10/10

Exceptional

31 Dec 2025

Victoria

The staff were amazing. We were there for my son’s engagement and they went out of their way to make it special. Beds were very comfortable and the hotel grounds are very relaxing.

Partner

6/10

Pleasant

28 Dec 2025

Douglas

The hotel has an odor to it- the hallway to our room just really smelled - maybe like dampness?

The room was fine, nothing really exciting. We wish we had chosen a hotel more central in St. Augustine. This Holiday Inn is far from the historic center in the middle of nowhere.

We would not stay here again.

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Timothy

Room was clean, took forever to get hot water and hallway carpets need a good cleaning. Price on room should give free breakfast. Could not get service in store over 30 or more people waiting to check in, not happy customers

Partner

2/10

Poor

27 Dec 2025

Zach

Property is not well kept trash everywhere outside. Grass not mowed or weeds. Hotel smells like mildew along with rooms. It’s so bad that they have dehumidifiers in every room. Hallway carpets are stained badly. Pictures showed nice luxury rooms the rooms look poorly painted and decorated. Bedding smells like mildew Exterior of building is covered in moss and very dirty. I paid 280 for a night to stay in what most would consider a motel 8 room. I don’t recommend anyone staying here. I also recommend Expedia removing this property from their listings.

Leisure Family_with_children

2/10

Poor

25 Dec 2025

Nasdey

La cocina no está equipada, no tiene nada, el lugar está muy sucio

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Leslie

Clean room, quick check in, convenient to golf courses.

Partner

10/10

Exceptional

16 Dec 2025

Troy

Awesome staff!

Business_and_leisure Family

6/10

Pleasant

14 Dec 2025

Cecilia

AC in the room wasn’t working properly. Shower was also broke.

Partner

2/10

Poor

14 Dec 2025

stacey

The hotel is very used and needs to be refurbished. The drywall next to the shower was very water damaged and gross. The shower had standing water in the tub. I was awaken at 4 am by loud music in a room above us. I called the front desk and it took security 45 minutes to find the room that was partying until 5 am. I would keep looking for another hotel - unless it is your intention to get drunk and party until the sun comes up… then this place is great for you.

Leisure Family

4/10

Poor

14 Dec 2025

Brian

Staff at check in was rude, short, irritated and obviously didn’t want to listen

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Krystle

Clean and friendly hassle free service