Name: Citadines Eurometropole Strasbourg
Address: Allée de l'Euro, 11, Strasbourg, 67205, FR

8/10

Excellent

20 Jul 2026

PASCAL

Notre séjour a été très agréable.

Friends

10/10

Exceptional

03 Jul 2026

Aniket

Clean rooms , good parking space and staff was also nice

Friends

10/10

Exceptional

01 May 2026

Natalia Neris

Clean room, staff friendly.

air conditioning didn’t work much, minimum it hot was 24C…
Good breakfast, but for being France i expected more. Where are the fromage options?
They don’t mention within the Expedia app that the pool is closed for kids at 5pm.

Family_with_children

10/10

Exceptional

08 Apr 2026

Chau wa

Nice and clean hotel room, comfortable, just a bit hot in the mid of the night

Family_with_children

10/10

Exceptional

26 Dec 2025

Anitsa

Very good rooms, friendly staff

Leisure Partner

10/10

Exceptional

22 Dec 2025

Abi

The hotel is modern, beautifully clean and in a great location with McDonalds/Lidl/Sushi Restaurant and Shopping opposite. Buses are across the road and it's about 10 mins away from the city centre.

10/10

Exceptional

22 Dec 2025

Aleksandra

The apartment was really clean. It should have few more pots different sized for cooking and small expresso cups as there is a coffee machine with coffee pots.
But all in all great stay, very comfy, big double bedroom and bathroom - we loved it!

Leisure Family

10/10

Exceptional

14 Dec 2025

Christy

Room was spotless, and very spacious.

Leisure Family

10/10

Exceptional

14 Dec 2025

Laura

Clean and spacious room, nice breakfast. Although it’s far from the city center it is very easy to get there by bus and tram. The station is right in front of the hotel
The only problem was that it was pretty cold but luckily we had the heater in the bathroom and we used that one

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Dean

Great staff very nice room

Leisure Partner

2/10

Poor

12 Dec 2025

Jean Claude

My stay at Citadines Eurométropole Strasbourg was extremely disappointing. The staff, including the manager, were unhelpful and unprofessional. The parking gate rarely worked, the room had no heating, no amenities, and a constant wind noise. We were freezing all night, and housekeeping even entered our room without permission. There was no drinking water available, and the coffee machines at breakfast were often out of service. I have no idea how this hotel has 4 stars, 1 star would be generous. I will never return and strongly advise others to avoid this hotel.

Leisure Friends

2/10

Poor

11 Dec 2025

Chantal

My stay at Citadines Eurométropole Strasbourg was extremely disappointing. The staff, including the manager, were unhelpful and unprofessional. The parking gate rarely worked, the room had no heating, no amenities, and a constant wind noise. We were freezing all night, and housekeeping even entered our room without permission. There was no drinking water available, and the coffee machines at breakfast were often out of service. I have no idea how this hotel has 4 stars—1 star would be generous. I will never return and strongly advise others to avoid this hotel.

Leisure Friends

6/10

Pleasant

10 Dec 2025

Lucy

Arrived at the hotel late around 11.30pm to find a new member of staff on reception who could not get in touch with the Manager. We were advised that the hotel was overbooked and there was no room for us! After waiting around 40 mins we were told that they had a room for us for that night and we would have to speak to someone in the morning about the other 2 nights!!? It was very stressful experience. It was resolved in the morning but so unnecessary! Room was clean, spacious and modern, however the shower flooded the bathroom every time we used it and the shelf in the shower was placed in a very strange place which caught my shoulder/back every time I used the shower it was a H&S issue. There was no hairdryer in my room I reported this on first morning but this was never replaced. The bar was lovely but closed early and drinks and glasses were still on the table the afternoon after the night before we had them! Overall poor service levels although the property was lovely in style and parking was convenient. I would not stay here again!

Partner

10/10

Exceptional

09 Dec 2025

Gilda

I had a wonderful stay here. The hotel is clean, and the rooms are surprisingly spacious. One of the best parts is the location: close enough to Strasbourg’s city center to get there quickly, yet far enough to avoid the noise and congestion. It’s the perfect balance if you want easy access to the sights without the stress of staying right in the middle of everything.

Comfortable, calm, and convenient—highly recommended.

10/10

Exceptional

03 Dec 2025

Allister

Good size room and well set out hotel. 30 mins walk from downtown.
Odd to get a drink machine but no cups,Otherwise it had a well-equipped cook/eat area.

Self

10/10

Exceptional

27 Nov 2025

Joanna

Good room, great massage

10/10

Exceptional

16 Nov 2025

Nathalie

Magnifique avec un excellent service !! Propreté impeccable!!

Business

8/10

Excellent

09 Oct 2025

Stefan

Nice hotel but we were disappointed that that the pool costs extra 15 euros per person and no kids allowed after 5 pm, as we specifically looked for a hotel with pool access for kids.

Leisure Family_with_children

8/10

Excellent

09 Oct 2025

Yee Wah

Nice stay.

The apartment was spacious enough for 4 adults but the sofa bed was not comfortable (mattress warped). The handheld shower does not have a hook at the higher position, which makes it difficult for shorter people to use and does not want to use the overhead shower. The location was okay, near a supermarket and food outlets.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Yaxu

There is a lot of space in my room and the staff were very helpful when we had issues.

Leisure Family

10/10

Exceptional

21 Aug 2025

Alan

Lovely hotel with good facilities

Lovely hotel on the outskirts of Strasbourg with public transport links closeby. There are bus stops just across the road and you can get into the City centre within 30 mins. Alternatively it is easy to get a taxi which cost us about €12.

There is also a McDonald's, Intermarche and a sushi restaurant within a 5 minute walk. The supermarket also has a petrol station.

The hotel has plenty of free parking in a two level underground car park with a lift.

The reception staff were friendly and helpful. The room which was a studio room, had a small kitchen with microwave, hob and fridge with freezer compartment. There was also a selection of cutlery and cooking utensils.

The bed was clean and comfortable with power sockets to the side of the headboard.

The bathroom was clean, well maintained and had a good shower.

We had a minor issue when we checked in as the TV had a faulty screen. We chose another room which was fine.

We paid for breakfast which is served from 06:30 to 10:00 and consisted of a continental buffet but also had a selection of cooked breakfast as well.

The only negative was the cost of the swimming and spa. The swimming pool was €15 each for 2 hours.

Overall I would definitely recommend it if visiting Strasbourg.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Simon

Really nice room, free car charging and very good staff.

Leisure Family

10/10

Exceptional

22 Jun 2025

DANIEL

Amazing property!

Leisure Family

10/10

Exceptional

20 Jun 2025

Elvys

Lovly place...

Leisure Family_with_children

10/10

Exceptional

22 Apr 2025

Jean Philippe

Beautiful hotel

It was a very lovely room with the amenities of home. I will definitely be booking with them again.

Business Partner

10/10

Exceptional

30 Dec 2024

Ashish

Great place to relax and good family time

Leisure Family

10/10

Exceptional

27 Dec 2024

Quddus Olalekan

Good

10/10

Exceptional

18 Dec 2024

Rajesh

Property was in top condition and we had a very comfortable stay for 4 days. Though it is slightly away from city centre it was well connected to the city centre which you could reach in 15-20mins. There are local grocery stores like Lidl and Inter Marché which was super convenient.

Leisure Family

10/10

Exceptional

14 Oct 2024

Anthony

This was our second time staying at this hotel. We enjoy the location even though it’s a few mins out of the center. We can either walk a few mins to take the train into the center or Uber it. The hosts at the front were super friendly. Shoutout to Mona, thanks again for your kindness. Rooms were clean and spacious. I’d recommend.

Leisure Friends

8/10

Excellent

04 Oct 2024

Graeme

Comfortable hotel

The staff were great,including in the restaurant. Room was god size and had everything we needed. Like majority of French hotels, no english tv channels and unable to cast or screen mirror even though it was a smart tv. 15 minute wal, to tram although bus runs in front of hotel.

Partner

8/10

Excellent

21 Aug 2024

Ian

Stopover stay only. Staff wonderful. Felt safe. Apartment sparse and feels functional, lacking some basics had we wanted to cook. Car parking a bit ropey if you have a tall vehicle or roof box. Getting to town requires walks / buses / trams or taxi. Gym very lightly equipped. Didn’t try pool (too expensive)

Friends_and_family Family

8/10

Excellent

21 Jun 2024

Martin

Very nice reception and restaurant team, very enjoyed it. One sink needs fixing though. Thanks

Partner

8/10

Excellent

20 Jun 2024

Martin

Pretty good, staff were very friendly, breakfast was ok - but dinner was better - lady that served us was very nice and food was great! Thank you

Leisure Partner

10/10

Exceptional

14 Jun 2024

Krishna

Overall excellent hotel and stay. The rooms were modern, spacious and clean. Other than little far from Strasbourg city central and travel unless you’ve car, rest everything was excellent.

8/10

Excellent

30 Nov 2023

PEDRO

Great room. A deposit was imposed until checkout.
Everything else was good. Needed taxi to go to Center.

Leisure Family

8/10

Excellent

04 Oct 2023

Verified traveler

Pleasant stay

Pleasant stay in a modern facility.

Business

10/10

Exceptional

09 Aug 2023

Thamer

I liked the quiet
Bed and materess is fantastic
Amazing veiw to the garden
Sound insulation between rooms is great
Very good breakfast
Amazing pool
Free parking
McDonald's just few steps and its open till midnight
Lovely frontdesk officers

Friends_and_family Family

8/10

Excellent

14 Jul 2023

Richard

Very modern, clean hotel. Friendly and helpful staff. The only issue was lack of kitchen utensils like dishwasher , paper towels, proper knives.

Business_and_leisure Self

10/10

Exceptional

10 Dec 2022

Gita

Bit far from center, used Uber to go to old town, otherwise hotel was perfect, with a restaurant, breakfast was good. Staff were friendly, and they loved to speak english. :)

Leisure Family

8/10

Excellent

10 Dec 2022

Verified traveler

Comfortable, well appointed and flexible. But miles out of town- so expect expensive taxis

Business

8/10

Excellent

03 Nov 2022

Brian

Room was clean, updated, with fridge and induction stovetop. mostly quiet. Downstairs area was modern. Parking was fairly convenient.
Sauna and Pool hours were 0900 - 2100, so if youre in town for dinner, basically unusable.
Street signs identify this property as outside Strasbourg, but still had to pay a city tax upon checking in.

Leisure Family

10/10

Exceptional

16 Oct 2022

Andres

New hotel luxury

Leisure Family

10/10

Exceptional

05 Jul 2022

Bryce

Very inexpensive and very nice - best value we saw in 2 weeks in Europe - unfortunately it was only a one night stay

Leisure Partner

6/10

Pleasant

19 Mar 2022

Carrie

The hotel was nice but the restaurant was overpriced, very limited menu (especially for children) ane the quality was not great.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2021

Juliette

We had a really good time at Citadines Eurometropole Strasbourg. The on-site restaurant had an affordable Holiday 3-course menu that everybody should try. The local specialties were particularly delicious. The breakfast was generous as well.
I really enjoyed the bathroom that was very modern! Also, we were able to enjoy the spa amenities and we were delighted.
The only improvements I would suggest are that our fridge wasn't working (we noticed it just before leaving when picking up the food we bought). Also, my Dad slept well in the bedroom but my partner and I slept very badly on the convertible couch, both nights.
Otherwise the staff was very pleasant, the wifi was working well and it was easy to park in the underground parking.
We would come back, thank you!

Leisure Family

8/10

Excellent

28 Nov 2021

Sybille

Grande chambre très propre et très bien équipée

Leisure Friends

10/10

Exceptional

16 Jul 2026

Anni

Vi havde et super godt ophold og valgte at købe 2 dage yderligere. Virkelig fin køkken niche i begge sider af gangen. I den ene side med vask og inductionsplade og til den anden side var der elkedel og brødrister + mikroovn ovenover og køleskab under bordet. Dejligt rundt bord og 2 gode stole på værelse, så vi rigtig kunne hygge os. Rent og nydeligt badeværelse. Sengene var rigtig gode. Også bilen havde det godt i kælderen. Vi kommer meget gerne igen - meget indbydende.

Partner

6/10

Pleasant

15 Jul 2026

Jasem

Good hotel but you need car

Family_with_children

10/10

Exceptional

14 Jul 2026

bruno

tout était nickel, de l'arrivée au départ

Partner

8/10

Excellent

12 Jul 2026

Shilan

We stayed for six days with our family in a two-room apartment with a kitchen. Everything looked great and fresh. The bathroom was clean and modern, and the rooms were in good condition. The TV in one of the rooms was not working, but after we informed the staff, they fixed it, which we really appreciated.

The parking was included, which was fantastic. There was also a grocery store and a fast-food place right next to the hotel, which was very convenient.

We can definitely recommend this place. The breakfast was also very good. The only negative thing was the mattress on the sofa bed, which could have been a bit more comfortable.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Ralf

Das Zimmer war groß , ich hatte aber keinen Balkon. Es war schon ein bisschen hellhörig, ich habe gleich mitbekommen, wenn das Nachbarzimmer belegt wurde.
Ich war sehr überrascht, dass ein Hotel dieser Kategorie kein Putzservice hat, wenn man weniger als 6 Tage dort verbringt.
Das Frühstuck war nicht im Preis inklusiv und kostet 21€. Einmal habe ich dort gefrühstückt, ich fand den Preis zu hoch, so viel kann man nicht für das Geld essen! Das Angebot war trotzdem vielfältig.

10/10

Exceptional

03 Jul 2026

Emmy

Je recommande

Self

10/10

Exceptional

02 Jul 2026

Johan

Tot nu toe het beste hotel van mijn jarenlange ervaring, geen stofje te vinden, uitermate vriendelijk personeel hoewel dat in weerwil van de vermelding op de site geen Duits sprak.
Ontbijt ruim voldoende en gevarieerd.
Parkeren erg gemakkelijk onder het hotel en voldoende plaatsen.

Partner

10/10

Exceptional

29 Jun 2026

Christophe

Très bon accueil, très bel hôtel,très bon restaurant

Partner

8/10

Excellent

28 Jun 2026

Vanessa

frühstück war gut aber bisschen voll, parkplätze waren super, leider war der kühlschrank im zimmer echt laut

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Jeanna

Ett fint, rent och trevligt hotell med pool/SPA och bra lägenhets-liknande rum med egen balkong. Mycket bra service och standard! Lätt att parkera.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Alexandra

Das Preis-Leistungsverhältnis war unschlagbar, zudem ist der Tiefgaragenparkplatz kostenlos, was wirklich toll ist. Pool und Sauna sind klein und fein, die Nutzung ist zwar gebührenpflichtig, finde ich aber im Rahmen und völlig o.k.. Der Fitnessraum könnte etwas besser ausgestattet sein. Das Frühstück war zwar nicht herausragend, aber völlig ausreichend. Nachdem wir spät frühstücken, hat es gestört, dass bereits 10 Minuten vor Ende der Frühstückszeit angefangen wurde, alles wegzuräumen. Die Küchenzeile im Appartment war super ausgestattet, die Betten sehr bequem, alles war sehr sauber und geräumig. Das Hotel liegt etwas ausserhalb, war für uns aber nicht problematisch, weil wir sowieso mit dem Auto unterwegs waren. In unmittelbarer Nähe sind einige Supermärkte. Rundum hat es uns sehr gut gefallen.

Family

6/10

Pleasant

18 Jun 2026

Andrea

Zahlt auf jeden Fall die Kaution von 100 € in bar!!!... ich habe sie per Bankkarte bezahlt, nach zwei Wochen ist das Geld immer noch nicht da und nach dem zweiten Anruf sagte der Mitarbeiter, es könnte bis zu einem Monat dauern, das ist sehr ärgerlich. Top saubere Zimmer, alles neu und die kleine Küche ist perfekt um im Kühlschrank etwas zu lagern oder morgens einen Kaffee zu trinken.
Morgens einmal kurz schwimmen ist nicht möglich, man kann nur in Kombination mit dem Spa(15€) ins Schwimmbad.
Frühstück ist sehr lecker, doch die Käseauswahl beinhaltet ausschließlich zwei Camembert, für Käse Liebhaber nicht so schön.
Zimmerreinigung erst ab Aufenthalt von einer Woche, ansonsten muss man es zahlen....auch etwas ungewöhnlich. Alles in allem aber ein sehr tolles, sauberes, modernes Hotel.

Partner

10/10

Exceptional

16 Jun 2026

Ibrahim Ethem

Kylpylä palvelut ei tulisi sisältynyt huone hintaan eli niitä piti ostaa erikseen

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Mica

Parfait bien situé concernant restaurant , serveur très sympathique mais repas décevant.

Self

8/10

Excellent

08 Jun 2026

Helmut

Nicht gefallen hat mir der kleine Frühstücksraum, so dass wir in der Vorhalle frühstücken mussten.

Partner

10/10

Exceptional

08 Jun 2026

Sokayna

We waren zeer aangenaam verrast over het hotel, zeker voor de mooie prijs die we maar betaald hebben. De kamers waren proper en ruim, badkamer ook voldoende groot.
Het ontbijtbuffet was ook zeker goed, het was voldoende uitgebreid en ook het personeel in de zaal was zeer vriendelijk.
Aan de overkant van het hotel waren er ook verschillende restaurantjes en supermarkten, zeer handig als je buiten het hotel wil eten.
De ligging was ook goed, een rustige buurt maar toch op een 15minuten van het centrum wat echt ideaal is. Zeker een aanrader dit hotel, indien we nog eens naar Strasbourg terugkeren, komen we zeker hier nog eens naartoe.

Family_with_children

8/10

Excellent

01 Jun 2026

Lorenzo

Personnel éfficace et à l'écoute Merci
Avoir une seule carte est compliqué car l'accès aux ascenseur besoin de la carte, celui à la salle de sport également... merci d'avoir prèté une deuxième!
Salle de sport très Fontionnelle et machine de qualité
Petit déjeuner de belle qualité mis à part la partie Café capuccino.... Choix du Café?
Machine? Oeufs brouillés tièdes... pourtant petit déj à 7h30...
Tablette repose produits d'hygiène (dans la douche)très anguleuse... j'ai glissé... risque de se cogner la tête ou le visage...
Caraffe pour de l'eau dans la cuisine serait la bienvenue

Partner

10/10

Exceptional

31 May 2026

Mike

Wir waren sehr zufrieden. Mit Bus und Tram war man in rund 15 min in der Innenstadt und selbst ein Uber hat nur 10-15€ gekostet. Das Zimmer war groß und komfortabel und das Frühstück für französische Verhältnisse absolut herausragend. Wir würden beim nächsten Besuch definitiv wiederkehren.

Partner

10/10

Exceptional

27 May 2026

Alexandre

Superbe digne d’un 4 étoiles français

Friends_and_family Family

4/10

Poor

25 May 2026

Bahadir

Otel genel olarak güzel, temiz ve yeni qncak personel çok yetersiz ve hizmet kalitesi düşük. Odanızdaki bazı eksikler için resepsiyonu 10 kez aramama rağmen bir türlü cevap vermediler. Sonrasında geri dönen de olmadı, çıkış işlemlerinde ise otelde kahvaltı yapmamamiza rağmen kahvaltı yaptığımızı iddia ettiler ve beyanimiza rağmen bize inanmadılar. Zoraki olarak tamam gidin o zaman dediler ama hiç yapmadığım bir kahvalati yüzünden hirsizsismisim gibi hissettirdiler. Dolayısıyla oteldeki kahvaltı sisteminde bir hata var, resepsiyon telefonlara bakmıyor ve İngilizce konuşmaları yetersiz iletişim zor

Friends_and_family Family

8/10

Excellent

10 May 2026

Ilona

Schöne und saubere Unterkunft. Nettes Personal. Beim Frühstück hätte ich mir ein wenig mehr Kreativität gewünscht.

Partner

10/10

Exceptional

08 May 2026

Maurizio

Ottima colazione

6/10

Pleasant

24 Apr 2026

Maxime

Rapport qualité-prix du dîner très décevant.
Chambre très bien et calme.

Gameurs :
Impossible brancher une console de jeu en wifi ou en câblé.
Pas de prise HDMI déportée sur la TV.
Pas de réception de réseau 5G a l'intérieur de l'hôtel.

Self

10/10

Exceptional

21 Apr 2026

Thierry

Accueil et service de qualité. Très belle chambre

Self

10/10

Exceptional

16 Apr 2026

ATACAN

Herşey çok güzeldi, teşekkürler

10/10

Exceptional

14 Apr 2026

Juuso

Pæne værelser, god standard, rent og pænt alle steder, god morgenmad, hyggeligt indrettet, og mulighed for at bruge pool hvis dette ønskes

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Mody

Magnifique hotel

10/10

Exceptional

24 Mar 2026

ERIC

Parfait , accueil, réception, chambre et petit déjeuner .
Je recommande cet hôtel.

Self

10/10

Exceptional

24 Mar 2026

matthieu

Très bien. Établissements p

6/10

Pleasant

08 Mar 2026

Jessica

Le principal avantage est le parking souterrain gratuit. En revanche au check-in comme au checkout notre accueil a été tout juste courtois. De plus, dans l’appartement : correct, lumineux, insonorisé, bien agencé, mais réservoir de gel douche vide (c’est mon mari qui a du le remplacer lui-même), sèche serviette qui ne fonctionne pas, confort du canapé-lit très limité, frigo qui fait un bruit dingue (du coup nuit très bruyante..). Mon mari s’est presque fait virer du petit dej car il s’était installé à une grande table juste avec mon fils, en attendant que j’arrive avec notre deuxième quelques instants plus tard. Le petit déjeuner reste correct malgré tout, rien d’extra mais suffisant. L’accès à la piscine est payant et réduit à 2h. Attention car les « créneaux enfants » sont encore plus réduits. Pour une eau pas très chaude au final. Pas d’attention du personne quand j’ai donné ces qq points à revoir, juste de l’indifférence.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Annabelle

Le spa, le restaurant, la propreté

Self

6/10

Pleasant

15 Feb 2026

Zoé

La chambre etait bien rien à redire par contre il n’y a pas de prise à côté du lit il faut aller brancher son téléphone plus loin ça c’est embêtant.
Ce qui nous a vraiment embêté c’est que nous avions choisi cet hôtel parce qu’il y avait une baignoire et au final il n’y avait aucun bouchon pour pouvoir prendre un bain. Nous avons appelé la réception mais visiblement notre problème ne les intéressaient pas. C’est vraiment pas professionnel.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Mikaël

Magnifique hôtel ! Rien à redire, je reviendrai à nouveau !

Business

10/10

Exceptional

01 Feb 2026

Manuela

Große Zimmer, leckeres Frühstück, gute Öffi Anbindung. Nachteil: für den Pool müsste man extra zahlen

Leisure Family

8/10

Excellent

22 Jan 2026

michael

BEL HOTEL BEL ESPACE et chambre bien équipée.
en revanche il ne fait pas assez chaud dans l'ensemble de l'hotel
chambre à 19 degrés trop juste ! sachant que de l'air froid passe par la menuiserie. il y a une possibilité de monter de trois degrés mais je n'ai pas vu la différence.
L'espace douche est parfait mais le débit d'eau trop faible

Business

10/10

Exceptional

20 Jan 2026

Brice

Chambre spacieuse, propre avec toute les commodités.
Tres bon accueil.
Excellent hotel.

Business

4/10

Poor

17 Jan 2026

Lionel

Je vous fais part de mon profond mécontentement concernant mon séjour dans cet établissement qui ne correspond pas aux standards de qualité, d'hygiène et de sécurité attendus.
J'ai constaté une absence de ménage à mon arrivée et durant mon séjour.
J'ai relevé la présence d'équipements cassés ou défectueux rendant l'utilisation de l'appartement partiellement impossible et renforçant l'impression générale de négligence et d'insécurité.
A plusieurs reprises j'ai averti la réception et l'équipe de ménage de ce manquement. Pour autant aucune action n'a été menée pour remédier à la situation.

Photo 1 : élastiques d'appareil d'orthodontie sous canapé lit.
Photo 2 : les canapés lits cassés dans les 2 appartements afin de bénéficier d'un meilleur confort les enfants ont dormi à même le sol sur le matelas,
Photo 3 : chasse d'eau cassée,
Photo 4 : poubelle cassée,
Photo 5 : un os à manger pour chien dans la gaine technique très poussiéreuse du WIFI,
Photo 6 : poussières +++ et chips sous le canapé lit,
Photo 7 et 8 : entrebailleur de fenêtre cassé dans le salon et dans la chambre de l'appartement 504,
Photo 9 : miroir qui se décroche du mur appartement 501. Les miroirs au dessus des lavabos ne fonctionnaient pas dans les 2 appartements....

Un mail a été adressé à Mr CANOVA et Me TEMERBEKOVA le 29/12/25 et une relance le 10/01/26 sans réponse de leur part.

Je souhaite obtenir un dédommagement, à la hauteur des désagréments subis.

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Edra

Chambre spacieuse et digne d’un 4 étoile
Mais je n’ai pas apprécié avoir réservé sur hôtels.com un hôtel exprès pour son spa et je n’y avais pas accès sous prétexte que j’avais pas réservé via leur site. Aucune information ne le précisait sur le site d’hôtels.com mais bien précisé sur expédia

8/10

Excellent

03 Jan 2026

Gabi

Nice apartment, but horrible sofa to sleep on in the apartments. It is a good value for the price, but breakfast is limited to 1-2 sorts of cheese, only tomatos and cucumbers, one type of fruit, lots of breads. The staff in the morning was quick and helpful but in the evening service is very slow, although the venue wasn’t busy.
I loved the sauna, the swimming pool is very small and crowded.
I would skip the massage if you like it nice and warm, it was cold in the room during ours and it was shorter than in the menu. But the massage and facial were quite good.

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

jerome

La chambre était spacieuse et propre

Business

10/10

Exceptional

26 Dec 2025

LAURENT

Très propre

Partner

6/10

Pleasant

15 Dec 2025

Sophie

Un excellent accueil au restaurant ( dîner)
Le personnel est au petit soin pour vous
La réception pas à l’écoute

Business

6/10

Pleasant

14 Dec 2025

Stefanie

Room was smaller than expected and also you had to pay additional to use the pool

Leisure Family

10/10

Exceptional

07 Dec 2025

Ludivine

Chambre très propre,personnel accueillant et sympathique

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Maëva

Oui le petit déjeuner était correct !

Self

4/10

Poor

05 Dec 2025

Marly

Sempre a mesma coisa , no primeiro dia até que foi melhor , porém os outros dias ficaram ruim

Partner

10/10

Exceptional

03 Dec 2025

Pedro

Quarto amplo, bem equipado. Confortável. O aquecedor não funcionou. Dormimos de casacos e meias. No segundo dia a senhora Irina foi muito gentil e nos providenciou um aquecedor portátil que resolveu o problema.
Fica afastado da cidade. Estávamos de carro. A garagem gratuita foi um ponto muito positivo.

Partner

10/10

Exceptional

03 Dec 2025

Gilberto

Maravilhoso, excelentes instalações, roupa de cama e banho de excelentes qualidade. Hotel oferece estacionamento grátis. O quarto é super bem equipado, espaçoso e repleto de armários. Ficaria novamente com certeza.

8/10

Excellent

30 Nov 2025

Julie

La chambre était moderne, propre, et spacieuse, la literie de qualité mais un vrai problème de température car il faisait froid et impossible de régler le thermostat.

Partner

8/10

Excellent

23 Nov 2025

Ludovic

Hôtel confortable et bien situé, avec un accès simple. Dommage que l’accès à la piscine soit payant, une information qui n’était pas mentionnée dans la description. L’accueil, bien que professionnel, s’est avéré assez impersonnel et froid. En voyage en famille, on apprécie généralement une attention particulière et une écoute plus chaleureuse, ce qui a manqué lors de notre séjour. L’établissement fonctionne clairement comme une grande structure très fréquentée, principalement par une clientèle internationale.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Zakaria

Excellente chambre

Business

10/10

Exceptional

10 Nov 2025

Pascal

Le personnel est très accueillant, la chambre Studio est grande et très confortable. La piscine et le spa super. Merci à toute l'équipe.

10/10

Exceptional

03 Nov 2025

Veronique

Top

6/10

Pleasant

31 Oct 2025

Stella

La chambre est agréable et fonctionnelle, le personnel très gentils. L'hôtel est bien placé pour visiter Strasbourg. A noter que dans le descriptif de l'hôtel la piscine est inclus dans le prix or il est accessible que par le spa et il fpayer 15é

Friends_and_family Family