The Manhattan At Times Square

United States , New York Area - NY
NEW YORK, 790 7th Ave
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100 reviews shown

10/10

Exceptional

13 May 2026

Neel

Very good.

8/10

Excellent

13 May 2026

Grasya

They should take care to clean enough

Self

2/10

Poor

12 May 2026

Alistair

Room1 was dirty, hairs everywhere. No plug in bath, live electrical wires exposed to bedside lamp on display, entire room very worn and didn’t reflect the photos on Hotel.com website.

Room2 slightly better but again live wires hanging from wall, albeit above head height on this occasion, this is where the Smoke & Carbon Monoxide Alarm should have been. Staff said that they would address this immediate have a working alarm installed (New York Law). After 5hrs still no alarm so upgraded to a better room, which we were initially told wasn’t available.

Room3. Clearly recently renovated and much better; however, new lights on walls and taps all
loose and hanging free. Also, room was by the lift with zero noise insulation, it would have been quieter sleeping in Central Park.

Manager stated the ‘facility charge’ would be removed for the stay to compensate; however, at checkout it was still there on the bill, and to rub salt in the wound we had been charged for breakfast, which was included with the initial booking.

Staff. Initial receptionist and supervisor very apologetic and helpful, sadly the receptionist at checkout didn’t appear to care or be that interested in our situation until I made my feelings very clear.

On the positive side the location was great.

The very worst hotel stay my wife and I have ever experienced - obviously can’t recommend and wouldn’t stay again, even with IHG changing the hotel to a Crown Plaza.

Partner

6/10

Pleasant

12 May 2026

Erika

It is a great location if you are a first timer to New York. It’s walking distance to time square and all Broadway shows. We stayed in the standard rooms and it was a little average for room standards but comfortable enough. Also the hotel didn’t have a gym, we had to use another hotel. But overall, the staff was helpful and price was reasonable.

Friends

2/10

Poor

11 May 2026

Charles

The room was very disappointing compared to the pictures it looked horribly different it seemed like I was put on un remodeled floor. The room was dirty and everything was old and used. The lobby & elevator looked up to date though. The attendant greeting at my car when I first pulled in was very delightful and welcoming! He went out of his way to accommodate me and make me feel welcomed. The front of house staff was also great!

Self

2/10

Poor

11 May 2026

Faisal

4/10

Poor

10 May 2026

GUSTAVO

El hotel esta en refaccion

4/10

Poor

10 May 2026

Kevin

Went to drop off our luggage before room was ready and they demanded a tip. If I knew I would just leave it at my last stay since they don’t charge and it’s not super inconvenient for me to go back anyways. Coffee machine was broken. I was aware of construction and knew what I signed up for but really didn’t expect them to work on the room directly above and every morning it sounded like they will break through the ceiling. Even if they just skip a room or an entire floor would have made a huge difference.

Partner

10/10

Exceptional

08 May 2026

Takeyah

Everything was clean and staff was helpful

Friends

2/10

Poor

08 May 2026

Nick

Place was a dumpster as soon as you got to the room floors. Disgrace.

4/10

Poor

07 May 2026

Shelly

Sadly our room
Was very outdated . Tap in tub was so hard to turn on
Air conditioning or heat didn’t work
No electrical outlets handy for changing phones
It was very loud at all times of the day!

Family

2/10

Poor

07 May 2026

Nicola

I am writing to formally express my extreme dissatisfaction with my recent stay at your hotel. My experience was unacceptable from start to finish, and I would rate my stay zero out of five stars.

While the lobby is spacious and beautiful, the rooms are old, outdated, very small, and lack basic amenities like a microwave or refrigerator. During my stay in room 607, I encountered a series of significant issues:

- Maintenance Issues: The bathroom faucet dripped constantly. Maintenance informed us they lacked the parts to fix it. Additionally, the in-room phone did not work.
- Unsanitary Conditions: Upon pulling back the covers, we found hair and ants in the bed.
- Poor Service: After reporting the insects via my cell phone, we waited an hour for assistance that never arrived. When we went to the lobby in our pajamas to get sheets, the front desk staff was dismissive and acted as if we were a bother.
- Room Flooding and Personal Property Damage: While we were out, our room flooded. No one called to inform us. We only discovered this when our key cards failed to work upon our return. Some of our personal items were damaged by the water.
- Inadequate Resolution: Dealing with this situation caused us to miss our dinner reservations. While I appreciate Gary from housekeeping for his sincerity and for arranging dry cleaning for our wet clothes, the manager Natasha appeared agitated and insincere. Her offer of a one-night

Friends

4/10

Poor

05 May 2026

Dean

Staff unhelpful, long lines for check in, no soap in my room when I arrived, the elevator had issues one night and I wasn’t let up to my room for about 30 minutes. The place was dirty and just unkept. The location is good, but that’s about it. They also keep $150 in resort/destination fess. Cannot recommend

Self

8/10

Excellent

05 May 2026

Sylvia

Great location, friendly front desk, clean room. My only negative comment would be the hotel doors close / slam quite loudly and our floor had no carpet so that sound amplified. Maybe request to be on a carpeted floor or see if they have ear plugs.

4/10

Poor

04 May 2026

Darren

The photos of these rooms are misleading. The walls had marks and a hole. The bathroom was stained the bathtub had water underneath the tub that made it feel unsafe to stand in. Overall it just felt like false advertising for a room that was not cheap to book. The location is very good but their are other hotels in the same area so we will not book this location again.

8/10

Excellent

04 May 2026

sigrid

Convenient location for Broadway shows and MOMA. Good quality towels. Fair price for NYC I guess.

Friends_and_family Family

8/10

Excellent

04 May 2026

JennaMarie

Ac didn’t work

Friends_and_family Family

6/10

Pleasant

03 May 2026

Phyllis

The hotel was nice and in a good location. However, the water was shut off in the morning and we couldn't take a shower, brush our teeth, wash our hands, or even flush the toilet. By the time we saw the notice, it was too late.

Friends

4/10

Poor

03 May 2026

Martin

No ventilation in the bathroom, clogged sink and paint following apart from the ceiling.We found small toy next to the bed showing the quality of the floor cleaning.
Lobby was renovated and ok .

Family_with_children

6/10

Pleasant

03 May 2026

Noa

The hotel’s acoustics are horrible. You can hear from your room every door that opens and closes, the cleaning team, the people in the room next to you.
It is not slightly noise. You can hear everything from your room as it is in your room.
The rooms are clean the staff is nice
Lobby can get some upgrade.
But the noise from inside the hotel in your room is the reason the hotel gets low review.
The worst experience on that hand.
Bad for the team that probably needs to work harder to deal with patrons complains - they are very nice and accommodating but the hotel should invest in a way to eliminate the inside noise that is not screened to your room.

Partner

2/10

Poor

01 May 2026

Flora

Avoid at all cost! What a terrible experience! The rooms looked dingy and it smelled like mold, we were moved to another floor when I brought up the smell of mold. Notice the mold on the ceiling. Paper thing walls, the noise was so loud, the drilling sounded like it was right under my bed, you'll hear everything. There was a fight between a couple right in the middle of the night, right across our room and the police had to come. The beds were used up and uncomfortable. The shower nob was broken. We didn't have water for a day. Worse hotel I stayed in NYC and I stayed in many of them.

Friends

2/10

Poor

01 May 2026

Marbelia

Sugerencia : Expidia elimina de este hotel la habitación 602 para mantener la imagen de excelencia.

Friends

2/10

Poor

30 Apr 2026

Jose

Bath drain totally blocked it need 2 hours to put almost functional. Electrical Outlets damaged and hold in the drywalls. High Noise from other rooms. My from smell strong like urine. I booked 2 bed they gave us for 3 people 1 king size. Breakfast for $14 result 1 orange or apple 1 juice or soda and 1 bread or nothing else, it was delivery in a small counter like a tikect seller POS, woman taking a list and notes like a jail, people in line in the lobby beside check in and check out seems central station. Parking lot offered with announced fix rate daily, no matter what they charge $87 for 18 hours and hotel said they are different company. Hotel representative gave me $45 off by something as time sharing police and when I claim more matters they said $100 off but this bad attention and situation deserve be free no any money at all. Staff in the lobby show high stress and one of their leader all the time was upset while he was talking with other. New York is not New York any more. I will never return there and it is so sad, it was my preferred place to go and by far, and I have visited more than 100 times and most than any other place. I travel millions miles from Miami to Caracas mostly and I select go firts for one day or more to Manhattan a place that every one charge enough energy to feel grate. I miss that

Family_with_children

10/10

Exceptional

29 Apr 2026

Adam

Great experience would absolutely stay there again and recommend it to others

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Mimi

No air or heat

Friends

6/10

Pleasant

25 Apr 2026

Amber

The hotel is under renovation, I get that.
However, the first night we were put in a room with a terribly dank smell, A/C barely cooling at all, we sweated all night, and there was construction noise before 7am the next morning.
So, we delayed our plans for the day and hauled our luggage back down to the lobby to check out of that room and be placed in another room on a different floor, which we had been given the wrong type of keys for, and we had to go back down to reception to switch out the keys, only to be let into a room with ZERO A/C. We decided at that point to go on with our day and deal with the room situation upon our return.
Later, we were assigned a THIRD room, on a renovated floor, which alleviated the smell and the construction noise, but, while this room did have some air flow, it was not sufficient to make the room entirely comfortable.
I've stayed at this hotel four times now as it is a prime location. But I will be considering other options next visit.

Friends_and_family Family

4/10

Poor

24 Apr 2026

REBECA

The pictures were deceiving, if you get a basic room they will put you in the bottom floors which are old and had a musty smell. In order to get a room like the one in the pictures you have to pay an extra \"premium\" fee. I did because the bottom rooms were horrible. In our \"premium\" room the AC was broken and the maintenance had to come and fix it, he was rude and said we just had to adjust the thermostat. When we told him of course we tried that, he right away pulled out batteries from his pocket and replaced the batteries on the thermostat. The only areas that were decent was the view from the premium room and the desk staff.

6/10

Pleasant

24 Apr 2026

April

The room's air did not work. It was 82 degrees in the room. The staff stated someone would fix it, but that did not happen. The staff were nice, but no more rooms with 2 beds available. There is a $45 per night extra charge that was not noted when I prepaid for the room and did not find out until checkout. Building is under some construction, so it is a work in progress not known when this hotel was booked.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Nancy

Our housekeeper was so kind and delightful. We talked with her and she was so proud to have worked for 20+ years at this hotel. Everything was neat and tidy.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Tamara

They are renovating because it is very outdated and worn but the beds are comfy, clean rooms and staff is excellent plus location, location, location!!!

Friends_and_family Family

2/10

Poor

23 Apr 2026

Erez

The hotel is old and dirty. Everything is very outdated, with broken and extremely worn-out equipment.
The rooms are not soundproof—you can hear everything.
I will never return to this hotel, and the rating on your website is very misleading.
I have photos to support everything.

8/10

Excellent

21 Apr 2026

Mary Ellen

For a building with construction going on there was little if any noise and no disruption. The staff was lovely and an excellent location. Looking forward to returning when the improvements are complete!

Partner

8/10

Excellent

21 Apr 2026

Shannon

Don't want to complain too much since we only stayed for two nights and it was fine for that. Location is perfect, staff was nice, thought it was weird that the grab and go closed early. We arrived at check-in time, realized we wanted to get a snack and a drink after settling in the room and couldn't because the area was closed and the front desk wouldn't add it to the room bill... least we assumed they couldn't because they told us where the nearest convenient store was to get what we needed. Our room was in desperate need of updates - the AC didn't work, only blew out hot air so we slept with the windows open. TV remote buttons didn't work except for power and the actual numbers so you had to go old school and manually input the numbers to get to a different channel. Worst was the bathroom though. We had no problem with it being dated and in need of some new paint but we did have a problem with everything else in there because the sink leaked everywhere whenever you turned it on and also clogged immediately, we had to shimmy the toilet handle after flushing otherwise the toilet would keep running, and the tub leaked when taking a shower. Still, we were hardly in the room and the bed was comfortable but for what we paid for only two nights, I expected a little more than what we got.

10/10

Exceptional

21 Apr 2026

Theresa

Everything went smoothly. Room was clean and spacious.

8/10

Excellent

21 Apr 2026

Virongrong

Air conditions quit warm

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Ramesh C

Newly renovated

Self

8/10

Excellent

20 Apr 2026

Noelle

First room given to me , the A/C was not working. Had to switch rooms with some difficulty.
Second room was fine.
However. The breakfast situation is a joke. $12, for 1 cup coffee, a clementine land a danish, served in a paper bag…. Is sort of a joke.

6/10

Pleasant

20 Apr 2026

McKagan

VERY hot the first few days, no air conditioning. Toilet messed up several times as well.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Chung C.

After check-in, we visited the room and fond AC didn't work properly. We called the service and maintenance worker cam in shortly to fix the AC.

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Susan

Ready for an update

Friends

10/10

Exceptional

19 Apr 2026

Janu

The heat was set too high and nothing changed though I complained and was promised that the situation would be resolved. I had no control over the thermostat

6/10

Pleasant

18 Apr 2026

Wenceslao

AC didn’t work

2/10

Poor

17 Apr 2026

Digvijay

The air conditioning was turned off.
The blinds were not working. The room barely has any amenities.
The staff said the AC was not working, but it was working in the lobby. They just didn't turn on the ones in the rooms.
Housekeeping was good.
Would like management to look into the quality of the property or shut it down till appliances work.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Venkata

Good

10/10

Exceptional

16 Apr 2026

Luis

AC was not working at all. Room was 80 degrees.

Family_with_children

2/10

Poor

16 Apr 2026

Verified traveler

What AC? There’s no AC.

Partner

6/10

Pleasant

16 Apr 2026

HUONG

The building felt so hot and the old thermostats in the room can only activate the fan to circle the air, no A/C. The room temp around 85 degree F and night around 77 degree F. When I asked to turn A/C will send crew to open windows for us but the outside air is already hot. Open window makes worsening the already. This is April. I cannot image in the summer months. I can see paints chipping off walls and ceiling in lobby, bathroom, corridor, ice room, etc. and even the floor look dirty. For the price we pay per night it worth to stay in either Hilton Midtown (1.5 block away or Sheraton hotel (1/2 block away).

Family

2/10

Poor

16 Apr 2026

KHALID

The worst experience ever. No AC in the room in hot New York day. Then, rude staff during check-in and responding to the AC issue. They promised the hotel guests to supply fans which they never did. The phone is not working to pass any messages. The furniture and hotel accessories go at least 50 years back. Though I am platinum IHG member, I wouldn’t advise nor recommend this bad hotel at all.

Self

8/10

Excellent

16 Apr 2026

David

The AC wasnt working throughout the hotel. Was supplied with a fan. The property is under alot of construction so was very Noisy. The restaurant was not yet open but sign said comming soon. The very most positive aspect of the stay was the excellent staff. Everyone from guest service to valet and housekeeping. Everyone was always very pleasant

8/10

Excellent

15 Apr 2026

April

Fantastic location! Beds were comfortable and room was clean. Staff was always present if anything was needed. They are adding a restaurant and updating currently.

10/10

Exceptional

13 Apr 2026

Walter

5star

Business

4/10

Poor

08 Apr 2026

Verified traveler

Nice location but for the price not worth it.

Self

6/10

Pleasant

08 Apr 2026

Su Sie

room is clean.

Family

10/10

Exceptional

07 Apr 2026

Shoua

Everything was very nice.

Family_with_children

10/10

Exceptional

05 Apr 2026

Bailey

Overall good

Friends

8/10

Excellent

05 Apr 2026

Gabriel

The hotel itself as well as the staff were nice and friendly, there were a ton of people staying at the same time as me, and the elevators were very slow and sometimes messing up

Family_with_children

2/10

Poor

05 Apr 2026

Elizabeth

When we arrived at the hotel, a bellman offered to take our luggage and store it for us as we arrived early and the room wasn't ready. After we placed our items on the rolling cart, gave us a valet ticket to use to retrieve our bags upon our return and he said he might not be there when we returned for our room and held out his hand, asking for a tip. We gave him a tip and when we returned a few hours later, he was there, walked us back to an unfinished room and told us to find our own bags.

When we went into our room, it was close to 80 degrees with no way to turn on a fan or change the temperature. We went to use the bathroom and hang a towel on the towel rack and the rack literally fell off the wall. When we called and asked for maintenance to come look at the room to address the temperature, the maintenance staff Said that the whole building was still in heat mode because the whole building had to be switched to air conditioning mode and that there was no option to adjust the temperature and each room. He then proceeded to open our windows and put a box fan in our window to help 'cool' the room.

Please keep in mind we're on the 22nd floor and there are no screens in the windows! We are traveling with two children and I have no idea how this is even legal with the tremendous risk a child being able to fall out the window!

Family_with_children

10/10

Exceptional

05 Apr 2026

Andre

2/10

Poor

04 Apr 2026

Darshni

Book for two nights, first the tv wasn’t working , the technician couldn’t fix it that’s fine. In the morning I woke up sweating all over my body the room became very hot, I called to front desk that the unit is not working and she is telling me we are still in march it is cold outside, which is very ridiculous. They didn’t offer to go another room or something instead they told to check out. Very rude and horrible place to stay out , very inconvenient…

Partner

4/10

Poor

03 Apr 2026

Carissa

I'm not sure if we were put in this room because we booked third party, but we were putting one of their their oldest, badly in need of renovation rooms. The carpet was mismatched, the wallpaper was peeling, the ceiling in the bathroom was peeling, there was no air conditioning available on a warm day, and the room had a musty smell like the exhaust fan in the bathroom hadn't been working. In hindsight, we should have immediately asked for a different room.
I spoke with the front desk as I was checking out, and told them they shouldn't be renting that room out to anyone especially for the prices they charge. She mentioned that they were planning to renovate the rooms, but how does that help me. They did refund two nights of their resort or service fees. If you're going to reserve a room here, make sure you're getting one of the renovated rooms because that's what they show at the top of their Expedia photo montage. You have to scroll pretty far down before you see the old style rooms. Those rooms don't even look that bad in the photo but the one we put in was just falling apart.

Friends

10/10

Exceptional

03 Apr 2026

Telisa

Room was clean. Edlina the housekeeper checked on us every day . There was no air as it was extremely hot one day. We paid 12.95 pp for breakfast to only find out it was continental breakfast there was nothing I wanted. Location was great they doing renovations so it was noisy in the morning

Partner

4/10

Poor

03 Apr 2026

Patricia

The. Carpet was so dirty I wouldn’t let my grandchildren walk barefoot on it. The bathroom sink and bath tub are so old they have brown rings on them. Overall the room needed a major overhaul. New carpet, fresh paint, new bathroom appliances and windows need cleaning. I would not stay there again.

Friends_and_family Family

4/10

Poor

03 Apr 2026

Candace

Great location poor value

8/10

Excellent

01 Apr 2026

Jaehyun

Property was too old, and the maintenance was not sufficient to handle old property. But people were nice, and they did their best to make us stay comfortable.

8/10

Excellent

01 Apr 2026

Stacia

The staff was incredibly helpful. I loved the text feature. I used it quite a few times to ask questions and received instant replies. The rooms were clean and we were told that they are going through a renovation which is fine. The only thing I didn’t like was our first morning we were awoken to hammering and sawing in the room above us. But once I sent a text about it and asked if they could at least start an hour later we never had another issue.

Family_with_children

4/10

Poor

01 Apr 2026

Florence

There was no AC. Had to open window on 14 th floor for air. Rooms need to be renovated badly.Will not recommend to any of my family or friends.

Family

8/10

Excellent

31 Mar 2026

James

We found this hotel good value for the money. For the busy location our room on the 11th floor was quiet and we had good nights' sleeps and naps. We had a street view, and it appears that all rooms have one. We liked that there were four elevators and we never waited long. There was some construction going on in the hotel, so there was some off and on noise 7AM-4PM. Staff were friendly and helpful. The room was a bit chilly, and you can not adjust the temperature even within a range-an engineer had to come. We wish an extra blanket had been provided in the closet. The bathroom was well lit to shave and do makeup and, while compact, was well set up. We enjoyed having a tub for a hot bath. Shower supplies and a hair dryer were provided but no hand soap. Storage was good. The closet was adequate and had plenty of hangers plus an iron an ironing board. Two suitcase racks were provided. The dresser had six drawers. There was a desk and a night table with lamps and drawers. Internet was strong. We did not use the TV, but it was a good size. Furniture was old and a bit worn. There is no room service. There are ice machines on every floor, but finding one that was working was a challenge. We had to go up two floors for ice. The lobby is big and has a reasonable amount of seating, and luggage check is available via the doormen for no fee, but tip is expected.

8/10

Excellent

31 Mar 2026

Ninja

Great location

6/10

Pleasant

31 Mar 2026

Carolina

Clean room. Location is great!
AC did not keep the room cool.
Some construction going on at night that kept me awake.

2/10

Poor

31 Mar 2026

Kristin

The room we originally booked was not available when we arrived so we were downgraded to a room with mold, the ceiling in the bathroom was falling in, and was just overall dirty! We booked a premium room with 2 queen beds so our party could stay in the same room. When we arrived we were in 2 separate rooms which was the biggest reason we chose this hotel over many others. We were on the same floor but still wanted the safety of staying with our group. The manager did offer us a room together, but it had double beds and the room was the same condition as the rooms we were already staying in. The room keys had to be reprogrammed after every single exit, the desk clerk was rude when they had to be reprogrammed. We were not the only people that had these issues, every time I went to get a new keycard someone was complaining about the noise or the condition of their room! The only good thing that I have to say about this property is the hat the doorman was excellent! He was the most helpful person there!

Family_with_children

6/10

Pleasant

30 Mar 2026

Grace

Very disappointing

Self

6/10

Pleasant

27 Mar 2026

Kimberly

1. AC Broken
2. The key card did not work, had to go downstairs 3x to get it fixed and the staff had a nonchalant attitude.
3. No outlets in the room, the only available outlet in the room was in bathroom, the 2 outlets in the room was filled with lamps and tv.
4. Smoking hot in room, the air conditioning unit the knobs were broken. Had to use my cellphone to call downstairs and no one at the front desk answered when I called at 11:47pm.
5. Very outdated
Will never stay again.

Friends

6/10

Pleasant

26 Mar 2026

Sarah

This hotel had the makings of a good place but it’s tired looking. It’s pretty run down. The walls are also thin and you can hear everyone. The AC isn’t on half the year so you can’t operate it in your room. The staff was nice but they can only work with what they have. Had high hopes for this hotel but won’t be staying again.

Family_with_children

2/10

Poor

25 Mar 2026

Sumin

My stay was extremely disappointing. The hot water faucet in the room was broken, leaving me with only cold water to wash. The sink was also clogged and drained very slowly. In addition, the bathtub had not been properly cleaned. When I arrived late at night and attempted to shower, I found multiple hairs on both the bottom and sides of the tub, which was very unhygienic and upsetting.

The situation was made worse by loud repair or construction noise from the floor above beginning before 7:00 a.m. There had been no advance notice or apology regarding this disturbance. While the lobby area appeared presentable, the room itself was not maintained to an acceptable standard. I felt so uncomfortable that I checked out as soon as possible.

Self

2/10

Poor

25 Mar 2026

Charles

THIS PROPERTY WAS A MOTEL NOT A HOTEL!
I would not recommend anyone stay here period. No ammenties no AC no ice machine working no restraunt s nothing but old run down rooms .Great location but terrible experience

4/10

Poor

25 Mar 2026

alexander

Room availability changed upon arrival. Front desk staff promises a refund for inconvenience. Later refund denied without explanation. Hotels.com intervened but to no avail. Very disappointed with the hotel management.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Angelina

No ac and yes I opened the window the little crack that it did open. The tv didn’t work and the phone just kept ringing. Went down to the front desk and they told me they were sorry and a big team had arrived and they could be calling the wrong room offered us late checkout but cmon no ac is the worst going to a hotel.

Partner

2/10

Poor

22 Mar 2026

Nazira

Unprofessional front desk

Partner

8/10

Excellent

21 Mar 2026

matthew

Under construction. Front desk staff wasnt very welcoming. I had a water leak in the ceiling that dripped on the bed when i notified the hotel they said, thanks for letting us know.

Self

6/10

Pleasant

19 Mar 2026

Kimberly

It's ok, not great. The renovated rooms are nice and clean, bathroom and shower are nice. They are still renovating so you get woken up at 7AM every morning from construction sounds!!! The air in our room didn't work properly and IT WAS 80° IN OUR ROOM!!!! We tried turn the temperature down to 65 but it just kept blowing hot air!! I called the front desk 2 different times and each time they said they were spending someone, but nobody ever came. I also had to call the front desk 4 times to get them to answer the 2nd time I called. Eventually we just turned it off and cracked the windows and that helped cool off the room. We also requested a refrigerator and microwave and we were told that we didn't have to be in the room to receive them, but of course when we got back to the room that night they were there. I called AGAIN and asked for them. When the man brought them up, he said he came earlier but we weren't there. I told him we were told they would come in the room and just drop it off and we didn't have to be there. He said they can't gonin the room if the do not disturb sign is on the door. I told him there was no sign on the door.

Family

2/10

Poor

19 Mar 2026

elshad

Rooms smell so bad, no hot water, no refrigerator, very bad and uncomfortable bed, no shampoo

Business

10/10

Exceptional

18 Mar 2026

Carol

Internet was okay, nice staff

2/10

Poor

17 Mar 2026

Yamna

The keys never worked

Self

2/10

Poor

17 Mar 2026

Raymond

Property is very outdated. Contrary to the pictures online this property is old, moldy and not clean. The elevators had wires exposed on the interior and exterior. I would not recommend this property to anyone.

4/10

Poor

15 Mar 2026

Alicia

I reserved city view and I was far from seeing “city” as looking out the window, we were surrounded by other buildings that you can see inside.

Bathtub was rusted. And was not properly cleaned as there was hair.

It is not soundproof as you can hear the people in the hall and the next room as if they were inside your room.

All I can say is false advertisement.

Lobby was beautiful but beyond that, not what I was expecting as 1 night was pricey.

Partner

10/10

Exceptional

14 Mar 2026

Gary

Typical NY room. Small and over priced but thats what you get to be in the middle of NYC.

Partner

6/10

Pleasant

14 Mar 2026

JAMIE

They are doing construction and renovation right now. We were woken up early by the construction noises. The hotel is close to all things theater and lots of shopping, restaurants and subway stops.

Family

10/10

Exceptional

14 Mar 2026

Nicholas

The hotel location is amazing. Hotel room comfortable and I had a very good experience there. Highly recommend if you want to go to NYC and you’re on a budget.

Self

4/10

Poor

13 Mar 2026

gary

Property was under repair. Also, TV did not work peoperly and repairman could not repair it. Finally, on a very warm and humid day, hotel \"did not turn on air conditioning\"(?) and the room temperature was very uncomfortable.
Location of hotel next to Winter Garden Theatre was convenient.

Partner

2/10

Poor

13 Mar 2026

Samuel

They never stated that property doesn’t hv AC at all..
It was so hot all through our stay..

Secondly you have to climb more than 100 stairs before getting into your room which wasn’t listed on description..

Am glad we didn’t travel with my aged mom, she wouldn’t have been able to climb.. it’s terrible putting luggage’s on your head just to check in😭😭

Terrible!!!!

Business

8/10

Excellent

10 Mar 2026

Mikhail

The staff were extremely friendly and more than accommodating. The room was very nice, but it seemed like the thermostat didn’t work. It was 80° in our room every minute that we were there, the window was only opened about 2 inches on each side, so none of the hot air from the hotel hallway could escape. There is no air-conditioning so warning about that.

Friends

4/10

Poor

09 Mar 2026

Dmitry

Not at all what it looks like in the the photos! Old stained carpets, non working TV in 3 rooms (that we were moved to), old, saggy mattrasses, dirty stained lamp shades and dripping faucets. One room had entire AC control panel missing from the wall. $79 fees for parking from the site, where it really only $46 with hotel vouchers. Most of the staff is nice enough, but does equal to any type of nice and comfortable stay

Partner

4/10

Poor

07 Mar 2026

Margaret

The only thing in the room that was clean was the bed. I have pictures to show mould in bathroom, dirty bathtub, broken and dirty electrical plugs. AC was not working and no items n or hairdryer in room. We asked for someone to come up and still waiting! We were moved down to 10th floor room. Marginally better but nowhere near to being satisfactory for what I paid. Have come home feeling like I have been scammed!

2/10

Poor

06 Mar 2026

Steffin

Good location but unfortunately that's it. Worst hotel I have stayed in.

They seem to be converting to a new hotel / brand, and in my opinion should rather have closed doors.

No dining / bar options, no room service, old rooms, stripped down elevators. The TV was not working. The blinds were not working (had to sleep with the blinds open), the aircon was stuck at 75 (had to sleep with the windows partially open). Asking management they wrote it down on a piece of paper and says \"maintenance\" will have a look, which never happened.

I booked for 6 nights and left after 3.

Self

8/10

Excellent

02 Mar 2026

Courtney

Staff and location were great however there is no air conditioning- I looked at so many hotels before booking I could have missed that but I thought it said they did have it. The barn door style bathroom door did not close, and the cold knob on the faucet was stripped. I would consider the air conditioning to have only been a minor convenience. Since it was February and not actively snowing or raining, we just left the windows open. I’m sure we would have slept better and more quietly though if we could have closed the windows. I would also not want to stay in July without AC!

Family_with_children

10/10

Exceptional

02 Mar 2026

Nekeri

Very convenient! Clean rooms! Smelled amazing! Staff wondered esp Raquel when checking in she let us know everything surrounding us and how to get there, gave us our WiFi password, and told us we could text if we needed anything from the hotel 24/7 to just reply. I would definitely stay here and refer others here as well

Partner

8/10

Excellent

02 Mar 2026

Neli

The hotel stay was overall average but negatively impacted by several issues. There appear to be two types of rooms: older rooms that are very dated and dark, and renovated rooms on the updated 18th floor. We were initially assigned an older room, which felt worn and lacked brightness. The heating was not functioning properly, likely due to depleted batteries, and despite reporting the issue, it was not resolved. As a result, we were moved to a renovated room; however, the heating was not working there either. Cleanliness was acceptable but not to a high standard, as certain areas could have been better maintained. Ongoing renovation work during the day created significant noise, beginning as early as 7:30 AM. In particular, an important call scheduled between 1:00 and 3:00 PM was disrupted by loud drilling, making it difficult to communicate effectively. The in-room safe was also not operational, which was inconvenient. Although the staff were polite and the location was convenient, these combined issues reduced the overall comfort and value of the stay. Improved maintenance, clearer communication about renovations, and better room checks would significantly enhance the guest experience.

Friends

4/10

Poor

28 Feb 2026

Ashley

Rooms were outdated, there was an odd smell coming from the carpet, no one came to clean our room even though it was requested at the front desk during our 3 day stay. Front desk staff can be a little rude at times.

6/10

Pleasant

27 Feb 2026

Ieysha

The best part about the stay was Maxine at the front desk, we happened to get stuck in New York during the recent blizzard and while guests were out of sorts and days were long, Maxine remained poised and pleasant while other front desk members could not be less interested to help. I also rated 3 stars because it would have been helpful to know at booking that the hotel was under renovations. Otherwise, it was suitable for a stay in the city with no real standouts aside from accessibility and Maxine, thank you Maxine for everything.

Family

2/10

Poor

25 Feb 2026

Miriam

I was very disappointed with my recent stay. We specifically booked a non-smoking room, yet the room smelled heavily of smoke as soon as we walked in. The odor was so strong that we had to open the window just to try to air it out.
The room was extremely outdated and looked nothing like the photos advertised online. Cleanliness was also a major issue. There was dust everywhere, visible mold, and the pillows were dirty and clearly old. It did not feel sanitary or properly maintained.
When I requested extra clean towels, they never arrived. I eventually had to go down to the lobby myself to get them. When I mentioned that I had already requested them earlier, my concern was dismissed rather than handled professionally.
Even Hotels.com customer service attempted to reach out to the property regarding these issues, but their call was reportedly dropped, and no meaningful follow-up occurred.
Overall, this stay was far below expectations. Between the smoke smell, poor cleanliness, outdated condition, and lack of responsive service, it was a very frustrating experience. I hope management takes these concerns seriously and makes improvements for future guests.

Partner